Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

My MTNL landline phone no 26331137, has been lying out of order since the past fifteen days and despite of repeated complaints on the autmated sysyetms of MTNL no action has been taken to revive the landline phone.
And hopefuuly in the next bill the charges for the period when the phone is out of order would most probably be levied on me in the bill.

It is requested to MTNL to either rectify the complaint immidiately or the the land line connection may be disconneted, with the proper adjustments in the bill

Thanks

Narinder Pal Singh

i am a consumer of dolphin 4 last 4 years nd m facin a problem in a particular area for more than a year giving complaints to 1503 as well as mtnl official that area bt of no use.i think these mtnl officials are takin bribe from rival companies so that the officials down the network thus the subscriber shifts to other service providers in the locality.the higher officials are involved in this matter so i request the officials to look into the matter and even the dto to take up the issue.one word for those who take bribe;u ppl shal dat bribe till the company is on bt once yhe company shuts down not even a dog wil ask u.

Dear Sir/Madam


Reference to the above, for the last one month I am not able to make STD or Outstation mobile calls.
I have booked complaints @ your customer service [protected] atleast 6 to 7 times but nothing happens in return. Kindly address this customer grievence urgently otherwise, there is no use using dolphin anymore for me.

Below are two complaint reference no.for your reference:

CC[protected]
CC[protected]

Request you please have some consideration for the customer. Awaiting your kind response.

Thanx & Regards

Senthil Kumar R

We are the subscriber of MTNL Landline with Unlimited Broadband services for the number[protected]. We have been constantly sending mails/reminders and calling MTNL helpdesk no i.e. 1504, but the problem still remained unsolved.

It’s been more than 10 days we are trying to contact MTNL via their helpdesk no i.e. 1504 & via mail on helpdesk.[protected]@bol.net.in but no satisfactory revert has been provided so far. We have registered complaint for this and they have provided us their request/complaint no.7101 & 5808 on which they hav'nt taken any action.

Even after sending them mails that if no action will be taken we have no options to go and register complaint against them in the consumer court. It seems that our numerous request/complaint went to deafs ear and they have no respect for the Law and Customers and harassing them is their usual practice.

You are requested to take some action so that it sould be lesson for them.

I had booked for new broad band connection with land line on 31st March 2010, by depositing Rs. 500 in Asola SANCHAR HAAT and till today I am following and requesting the MTNL babu's to make the connection.

After 1 month 5 days that means by 5th May 2010 they send an uneducated person for installation and after installation of phone line and modem the person ran away. After 5 minutes of installation the phone stopped working & as I said the person was only instructed to install the phone and not the Broad band.

Now I am calling the SANCHAR HAAT and the concerned person Mr. Deepak but they are not picikng the phone.

Please let me know to whom I should contact.

Thanks,
Aswini
[protected]

Sir
The following has emerged out from analysis of bill raised for dated 31st Dec. 09/ 1st Jan 2010 (IST).

• The call charges have 2 components as indicated below:-
- Operator charges + 24% VAT
- Indian service provider Dolphin charges - 14% surcharges & Rs 5 per minute for OG & IC calls
Please refer to the bill of Dec 2009, indicating call made on 31st Dec 2009 whereas it was 1st Jan. 2010 as per IST, form Item No. 532 to 578 needs to be separated for charges raised by MTNL-Dolphin as the date was 1st Jan. 2010. The billing device indicating date & time of 1st Jan 10 for particular calls made, how can for Indian component bill can go back to 31st Dec 09 . If there is any mechanism by which the call charges can be shifted to previous day & whether the service provider abroad requires MTNL to shift the date for Indian component as per their local time , if so please let me know the procedure/ agreement for such clock adjustments etc.

Hence accordingly the bill may be segregated & club to bill of Jan 2010 only for Indian component serial # 532 - 578 .Please do the needful. However, the bills till date have already been paid.

With High Regards
Customer
Dr. S. Kapoor
D-11 ONGC Colony,
Panvel -410221
[protected]@hotmail.com
[protected]

Hi,

Me & my sister are customers of MTNL - Dolphin mobile service. we both have applied for caller tune which are published on the MTNL site. MTNL have provided Excel sheet mentioning codes of various caller tunes which are available through their services. we have experienced that not all the codes assigned to a tune are working.if we select code & SMS it to get it activated, MTNL deducts monthly charges & activation charges but the tune does not get activated inspite of SMS & continues follow-ups with their customer care on - [protected].

On asking to update the said excel mentioning the codes they confirms to do so but its all in vain it is still not updated.

Request you to please look into the matter.

Regards,

Aditi Rane

Hey I am Akash Goel and was a regular user of MTNL IPTV services, with the number 26512702. After using it for sometime I found there coustmer service highly unsatisfactory and decided to go for disconnection, they have informed me on coustmer care that I should go to the MTNL office and submit disconnection request in writing get the OB number and give it on phone to the IPTV representative. Now this is what I have done a month earliar but till now nobody has arrived to collect the hardware, and so my security is not refunded.

I am still giving them a call everyday and nobody is there to pick up the hardware. Now I am leaving delhi but no clue how to submit the set top box in person. MTNL IPTV is really the [censored]est thing I have seen in my life.

Dear Sir,

My Name is Alok Kumar R/o H. No. 81 Shadinagar, railway road, Azadpur, Delhi-110033. my Tel no was 27130401, I had surrendered mtnl landline after paying all the outstanding amount on 31 march 2010 and I have been told that refund cheque/DD wil be sent to my address. But i didn't receive any DD from them. I request concerned department to look in to matter and send me the DD as soon as possible.

Thank you
Alok Kumar
m- [protected]

From: Madhu Chand, EG-109, Inder Puri, New Delhi-110 012

Respected Sir,

Inspite of my repeated requests/complaints regarding my faulty ADSL no action has been taken by the MTNL office. Line man comes and give assurance to rectify the problem, but all in vain.

Pl. do help in getting things done in right manner.

Yours faithfully,

Madhu Chand
EG-109, Inder Puri
New Delhi -110 012.
[protected]






From: Madhu Chand, EG-109, Inder Puri, New Delhi-110 012.


To:

Sh.D.P. Singh, 8, Bhikaji Cama Place, New Delhi – 110 066
[protected]@bol.net.in

Sh. R.L. Bharti,New Gopinath Bazar,Delhi Cantt,Delhi – 110 010
[protected]@bol.net.in

Respected Sirs,

I am sorry to inform you that inspite of my repeated complaints for
the last two to MTNL & at the office of Area Manager, no action has
been taken. I request you to kindly look into the matter personally
and get the things done .

Thanking you in anticipation

yours faithfully,

(Madhu Chand)
EG-109, Inder Puri
[protected]

Dear Sir,

I am holding a Dolphin postpaid SIM n. [protected] for the last three year and which was used very sparely. Very recently I missed it and complained the same at Dwarka Sanchar haat and they immediately replaced the SIM and said it will work after one hour. I waited for two days, all outgoing calls are barred and I could not make a call to any one. Through other phone I made a complaint to telephone.1503 and explained problems not less than 20 times. Till now they have not activated my outgoing calls. Could you please help me to activate SIM telephone no.

With kind regards

Yours sincerely
Dr.G.Harish Kumar

tel no.[protected]
ca no. [protected]
my april 2010 bell is almost double than i have used.
i have taken plan of 250/- combo in which i have 400MB of free download data = 100 free calls.
i have also paid my march 2010 bill of 237/- rs.
also my telephone was unrepaired for almost 10 days in the month of april 2010. In spite of giving discount for non availability of my phone repaired i have been charged 608/- as bill amount whereas i have used only 250 M.B. data and i have used less than 100 calls.so it cannot be more than 250+tax=276/- anyhow,even if i have not been given discount.
kindly reduce my bill amt from 608/- to 276/-.so that i can pay in stipulated time before due date i.e. 30/4/2010.
ROHTASH KUMAR
[protected] & 27141093
R/0 B-196/2,DERAWALA NAGAR,DELHI-110009

I have got Trump Vidyarthi Pre paid connection on my Mobile No. [protected] converted from 2G to 3 GTrump Vidyarthi Pre=paid Plan and using Nokia 3230 ,Since a week I am facing problem in getting connected to Internet via GPRS connection at my Locations Safdarjang Hospital and Rohini,Sec.9 In spite of making so many Requests to Customer Care No. 1503,my problem has not been rectified.It is requested that the MTNL Delhi authorities to solve the problem at the earliest.With regards,Mukesh Kumar Verma

MY MTNL MUMBAI SIM CARD IS BLOCKED. ASKING PUK CODE. MY MOBILE NO. IS [protected] AND SIM CARD NO. IS [protected][protected]. PLEASE LET ME KNOW MY PUK CODE SO THAT I CAN RE-ACTIVATE MY MOBILE. REGARDS/NISHA...

I have Applied for new connection and full fill all the requirement of Application. and JTO committed that you will get connection within a week. after 20 day of Application I visit to office for enquiry they reply that there are no local pair available for connection so you withdraw your Application and get back your money. So please suggest what to do next for connection

Alok Ranjan
c-44, Hargovind Enclave
Rajpur Khurd, Chhattar pur
Delhi-110068

Hi, Advertisement says that MTNL hai to sahi hai...well its nothing but a cruel joke for MTNL customers and Telecom Ministry should shut down this department in my opinion. The staff dont care about the customers at all.Taking services from them is like taking favour from some distant cousin. I have been struggling for past few months to file my complaint about frequent disconnection of MTNL Triband Internet but the offer deaf ear to me. Everytime i file complaint , they call me next day if everything is fine ( Just a formality) and than they even dont listen to me and disconnect the phone. unfortunately their helpdesk numbers are as bad as the behaviour of employees...its a frustrating situation for me...

Respected authorities,
I wish to bring to kind attention of the MTNL Sanchar Haat, the faulty billing system.
I hereby state that We have subscribed the TriB_Combo_250_V2 plan ; phone no 25321910; but due to error in Pc startup we could not make use of internet facilities yet have been charged with an amount exceeding the plan charges ieRs 2094.53. I consulted the Mtnl people but my complaints went unheard and I called up 1500 but no use. Now that we are unable to pay an unjust amount our phone lines have been tempororily restricted to incoming .

I demand the bill to be crosschecked and rectified and our connection resumed.
If the net has not been used how come the limit be exceeded.
I request the authorities to take action at the earliest.


Details fo the Bill:


Tel.No 25321910 Plan TriB_Combo_250_V2
Start Date
(mm-dd-yyyy[protected]:00:00.0 Type of Plan ELITE
End Date Date
(mm-dd-yyyy) [protected]:00:00.0

DETAIL BROADBAND BILLING

Min. Charges (Rs.) 100.0
CPE Rental (Rs.) 50.0
Total Usage(MB) 2830.6631
Free Limit(MB) 400
Amount above free limit (MB) 2430.6631
Rate /(MB) -
Extra Usage charge (Rs.) 1944.53
Other charge (Rs.) 0
Total charge (Rs.) 2094.53

Dear Sir,

I am residing in New Delhi. From last 15 years there are frequent uneven poorest service of MTNL Delhi Prepaid Mobile signal / calls / ISD / STD Call service. When any call connect, then automatically disconnect within calling.

We are facing a great problem with current status of Prepaid Mobile Service of MTNL Delhi.

So you are requested to kindly look into the matters and solve these problems as: Not connecting / Incorrect Number / Switch Off / Network Busy / Number Busy etc.

Please reply on my email id i.e.: [protected]@rediffmail.com. I will we eagarly waiting for your instant action & kind reply.

Thanking You in anticipation

Regards,

Balram Kumar

Sir,

The service provided by MTNL Triband is completely ridiculous ..........When u try to call 1504 after 1 hour u can connect to some person ..........after which they respond very unmannered way .........

The I would like to file is for very frequent disconnection & after disconnection when I try to contact service executive it ends up to endless loop...... The disconnection is 5-10 minutes ......

dear sir,
I have a broadband connection in tel number 26613393 since i have been using this service for last three months but since it has been started they is some problem on every next day as there was major problem they have changed the cable but it has not solve any matter as per them ADSL light should be stable but my router ADSL light is always flickering i have given so many complaint but there is not improvement
please look into the matter
there is mr.sawant he is very help full but then also problem is not solve.