Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

mtnl broadband on my telephone no.28535593 is not working for the last 10 days. despite complaints on 1504 nobody cares and more alarming 1504 always in waiting. it is waiting for regular 24 hours.the mtnl service is disgusting and hell.this is one of the reason thats why mtnl is loosing its consumers day by day.

My MTNL Broadband is not working since last one year and there is no responce from any body in MTNL. You try to contact area manager, general manager etc etc and every one responds saying that it will be looked into. Most surprising is that fault booked on computer recorded or at 1504 is noy attended for months or gets cancelled. I don't now how to get something done. If anybody has any idea please help.

i have installed an mtnl triband connection in january this year, just from hearing from my friends about good conectivity and high speed.but to my bad luck this connection only worked for a month or so.since 7-8 odd months i am just paying the bill of 999- unlimited plan but my broadband is not working.
i have complained the same problem enormous times but it fell on deaf ears. now i am planning to cut the connection from my house.i wish one last time if some one could help me!

Dear Sir,

From 3 Days my mtnl broad band is not working. The modem is not showing the connection.Please look in to this matter and solve it as soon as possible.

Dear Sir,
I, Utpal Kumar Das working as Sr Manager in NTPC and residing at 205, Deshbandhu Appartment, Kalkaji, New Delhi wants to bring to your kind notice that my boardband connection is not working for last three months. Mt telephone number is[protected].I am regularly paying my bills every month along with board band connection.
I would request you to kindly attend the same by this week please.
with regards yours faithfully
utpal kumar das

Hello,
This mail is regarding my complaint which i registered for my broadband connection.I am a subscriber of MTNL triband, landline and MTNL Trump also.I am completely dissatisfied, frustrated and fed up of the service provided by the MTNL Delhi staff, for my boradband connection.I am using this broadband connection for last 8 months and landline for last 10+ years. Since i have taken your broadband connection for my house use, as my children are studying in higher standards, it has not been working properly.Then time since i have opted for the broadband that is last 8 months, my net has worked hardly for 2 months, though i have regulary paid my bills on time.
I have regulary registered complaints for my broadband but neva received any satisfactory step from your side. And if received, that was also temprory. And this time i literally fed up off your system.
I registered a complaint on 24th of march that my net isn't working properly and my adsl light isnt getting fixed.It is getting disconnected again and again. Aftr 2 dayz when i dint get any technical response from your side, then i again logged a complaint on 26th of march.But as usual again i dint get any response.Then i decided to visit SDO office of my area which is Near mother dairy mayur vihar phase 2 as i am living in trilokpuri. But after reaching there i was quite shocked because SDO wasnt present there in office working hours and niether he was on leave.He was present but not on the duty. Still i managed to register the same complaint there regarding my problem and they told me that it would be solved out with in one day.But today is 31st of march and still i have not seen any of the MTNL employee, let it be Line man, techincal engineer or anyone to solve out my problem.When i tried to approach these peoples on my own their response was so rude and shocking. They clearly denied that they have not received any of the complaints on my number.So i again called SDO and yet another time he replied that he isnt in his office and he asked me to call him back after 1 hour, which i did but then he picked up the call and disconnected.After that i tried to contact my area manager but he also didn't pick the call as always.So on 31/03/2009 once again i have registered another complaint for the same.This has been a limit and its getting over now. I am writting this mail to get proper and satisfactory action against all of these authorities along with the settlement of my net connection.I have been a very sincere and responsible consumer of yours and expects to get the proper treatment.I believe in MTNL customer care and expects to get justice for my case. I am providing all the details of mine as well as the authorities who behaved in such a childish manner. please have a look and solve the problem as soon as possible.Otherwise being a consumer i have other options to get satisfactory results as well.

Complaint No. 6909
Tel no. 22786685
CA no. [protected]

Area manager- S.P.Singh (mayur vihar phase 1 and trilokpuri)
SDO Trilokpuri region
K.P.Singh ( technical incharge trilokpuri region)
Tiwari and Kanta prasad (line man trilokpuri 21 block)



Regards,

Doodh Nath Singh
[protected], Mob. [protected]
house no.383, block-21
Trilokpuri
New Delhi
110091

sir har month my net not proper work please my net connection+ telephone disconnect .my telephone 22933508. a-39, gali no-6, amar vihar, karawal nagar delhi -110094.mtnl company not beliving company not good respones

Broadband not working, the under mentioned complaints lodged are yet to yield any positive response:

Date Complaint No.

30/04/[protected]

01/05/[protected]

02/05/[protected]

03/05/2009 (VIP[protected]
G L Sharma, Phone No. 25211478

I have given complaint thrugh 1504 arround two weeks before. Somebody came to check the connectivity and gone. Again I had call to Defence Colony area office for the same. But still nobady attend the complaint and or rectify it.

I have again request to do correct my net work connection. Tel No. is 24334084

Dear Sir,

My broadband connection against number[protected] is not working properly with effect from 17th May 2009. Some times network comes & most of the times it goes off. I made complaint several time but no one responded well. Some times they told that the strike is on so can not give complaint number & some time it was told that the server of my are is not working. No proper response was given. Lastly, on 24th May 09 the complaint was lodged vides number 41000141 & they confirm that modem is not working and the same will be replaced with 24 hrs.Whenever we complaint, the standard time of 24 hrs is given but they are not resolving the first complaint which was lodged. The complaints are overlapping without solutions. Today, again complaint number 41100230 has been given but no solution provided till now.

Please intervene & resolve the issue amicably.

I have subscribed to MTNL TriB Combo connection. In May my Broadband connection was out of service for 15 days.During this period i submitted numerous complaints through the IVR complaint service as well as to MTNL cust care employees but to no avail. Calls to the Vasant Vihar SDO(never to be found in office) and JTO were never attended.Finally i had to skip office and visit Vasant Vihar exchange personally. The SDO Vijender Singh was not in office, i met the JTO Virender Singh and put up my complaint. Inspite of his assurance no action was taken and net reamained down.Alas i had no option but to visit the exchange again personally.Again the SDO was not in office(as usual). Again the JTO assured me that net would be rectified in next 12 Hrs.However it took another 48 Hrs for my Broadband service to be fuctional.The entire period exceeded 15 days. Now after a gap of about a week my Broadband is again down for the last five days.Again the same vicious cycle of complaints and customer care reps, all to no avail. I wonder what it will take to finally shake MTNL out of its slumber and deliver results.The only thing they seem to be prompt at is sending your phone bills in time(that too mostly inflated).If somebody from MTNL is reading this than pl get my Broadband rectified ASAP.

vijendra — sattf miss veery bheaviour

i am going to itawa pnb barnch and i say to manger and apply to inter net bankkig and pnb staff veery bad talking mr. jullka and mr.meena my mobil no.[protected][protected]

Dear Sir,
With highest level of disappointment and dissatisfaction with the way consumer complaints are handled in your department.lodging problem.My internet on the number[protected] is not working since last 2 months.I tried to contact your customer care executives at 1500, 10501, 1502, 1503, 1504 and got no response.None of your CCE is availabe anytime.Modem works properly, but when we call them, we are told that the server is down.
Since last to months am paying an amount of Rs. 800, without any services from your side.And this is the last time am doing that.

Otherwise, consumer court is the last option left for me.
Regards,
Santosh Garg
[protected]

i m swati living in rani bagh and my telephone no. is[protected], consumer no. is[protected].

i m using mtnl broadband 599 plan with 256kbps speed. but my net is not working with committed speed and the link with modem is also disconnected several times.i m booking complaints against this problem several times but all in vain. Nobody will come on my home and see this problem/fault only a single time.

Most surprising is that fault booked on computer recorded or at 1504 is not attended for last 2-3 days or gets cancelled.

I don't now how to get something done.

i request to the concerned authorities to plz. look into this matter.

Our telephone no. is 28489852

vijendra — not responding my work

sir your barnch itawa216 kota raj. ................... my internetbaking serives is not workingh and miss. behever barch manger

My Land Line No is 23544342. From last two days my Broad band is not working.
I am trying to log a complain at 1504 since last one hour but not able to do so.
Need an urget solution.

we have complain 4-5 times on your 1504 toll free no. but nothing is solved so far.
Your net is working very very slow. Please look into the matter and solved.

BROADBAND NOT WORKING SINCE 30 DAYS EVENTHOUGH BILL ARE SENDING REGULARLY.
COMPLANIT DOC.6178
PH NO.[protected]

dead line

the landline phone is fully dead there are very annoying loud noises. we cant hear the person who is talking to us on landline. please send a engineer fast as possible.

Had my plan changed last month, Still not getting the upgraded bandwidth

I changed my plan in the beginning of august 2014 to 4 mbps Unlimited, yet after daily reminder and calls, i am getting a max of 1.8mbps.

I have Mobile connection no-[protected]. I want to convert 3G connection pl. send all service connection to my mobile via SMS on urgent basise Thanks Fr-S N DATTA,

UNNECESSARY AMOUNT WOULD BE DEDUCTED FROM THE SUBSCRIBER. RS.100/ (30+30+20+20 ) WOULD BE DEDUCTED FROM MYSELF AND NO SATISFACTORY ACTION WAS TAKEN IN SPITE OF MANY COMPLAINT ON 1503. MY MOBILE NO IS [protected]. PLEASE DO SOMETHING IN THIS REGARD. THANK YOU .

UNNECESSARY AMOUNT IS DEDUCTING BY THE SERVICE PROVIDER AND NO ATTENTION TOWARDS THE COMPLAINT.MY MOBILE NO. IS [protected] AND RS.100/- (30+30+20+20) ARE DEDUCTED WITHOUT MY KNOWLEDGE/PERMISSION. I HAVE COMPLAINT SEVERAL TIME ON 1503. NO SATISFACTORY REPLY IS GIVEN.NOW WHAT SHOULD I DO AND WHERE SHOULD I GO.
PLEASE DO SOMETHING IN THIS REGARD. MY EMAIL ID IS [protected]@gmail.com.

unnecessary amount was deducted from my mobile no [protected] for dating service which i never subscribed for. and 5 rs was deducted from my mobile no every week. please stop this service from my no.kindly look into the matter and do the needful

hello

i would like to draw your kind attention towards my problem. i am a regular user of net and from last few months my MTNL broadband on telephone number[protected] is not working. i have already tried calling on 1504 many times but did'nt get any response.
kindly help me out as soon as possible.

DEAR SIR,
HTE NET CONNCETION HAS BEEN WORKING WITH INTURRUPTIONS AT FREUENT UNEQUAL INTERVALS, AFTER I USED THIS FORUM FOUR DAYS AGO. THE SERVICE INDUSTRY HS TO PROVIDE 24X7 SERVICES, IN CASE OF MAJOR BREAK, THEY SHOULD INTIMATE USER BY WAY OF SMS /LAND LINE NBR WITH EXPECTED TIME OF RESUMPTION OF SERVICES SO USER CAN PLAN THEIR SCHEDULE EFECTIVELY.

PLS BEAR IN MIND THAT : CRITICS ARE ONE MORE WAY TO MAKE HOST TO IMPROVE SERVICES.

RGDS TUHAR PARIKH

I recently got a new landline[protected] with WI-FI connection at my home. The internet stopped working form the very next day. For the past 5 days I have been continuously calling customer care 1504 but in vain. NO ACTION HAS BEEN TAKEN TILL DATE. Every time I am given a new complaint number or given a (false) assurance that the problem will be resolved in next 24hrs. I have even talked to Area Manger but still no action.

kindly help me.

Sir
I would like to draw your kind attention towards my problem. i am a regular user of net and from last few months my MTNL broadband on telephone number[protected] is not working. i have already tried calling on 1504 many times but did'nt get any response.
kindly help me out as soon as possible

Delhi GM(BB) Broadband: Call 1504 Get complaint No. and Docket No.(vide this docket no. complaint is transferred to your exchange) and call :
1) A.P. Singh DE(INTERNET CC) &
AGM(PG)BB Internet Helpdesk, 6th
Floor, Kidwai Bhawan, Janpath, N.Delhi -
Ph 23322622
Fax:23359499
2) Sh. R.A.Gupta 6th floor, Kidwai Bhawan,
N.D Ph 23328823
Fax23737514
3)Your telephone exchange SDO who is responsible for rectifying it.

MTNL Broadband — non working of internet

my internt is not working and made complaint on 18 april 09, but no action was taken to rectify the same. even informed to dgm office on 22 april. kindly rectify the problem immediately.
i have my own experience on call centre 1504- most of them r useless and not able to rectify the problem telephonically. pl train them or recuirt knowledgable executives.

internet not working From last 19 days (01-June-2009 to till date)
hello

i would like to draw your kind attention towards my problem. i am a regular user of net and from last few months my MTNL broadband on telephone number[protected] is using. But it's been very shamefull service provided to us, menas it's not working for last 19 days. i have already tried calling to both 1504 and Area Manager many times but did'nt get any response.
DO work to make satisfy your reputed customers.
Regards:
Manish Sharma

Sir
I would like to draw your kind attention towards my problem. i am a regular user of net and from last few months my MTNL broadband on telephone number - [protected] is not working. i have already tried calling on 1504 many times but did'nt get any response.my complaint no is 3237.
kindly help me out as soon as possible

MTNL Broadband — internet not work

dear sir
i m user of mtnl broad band, my telephone no is[protected], i have problem with broad band since last two months, some time working some time not. but now it is completely not working from last week, i was complaint about it in mtnl office and call centre many times but problem is not solved till now

we are complain 10 days before in 198 for internte problems doct no 3700. but not any action, please my internet problem solved.

dear sir,
Poor Services and no action will take on time
I have an MTNL landline connection 25728531 with Broadband facility. i am fed up with doing again and again connection complaint against my broadband. Every time I received a different complaint number.[protected],3023,[protected]

dear sir
i m user of mtnl broad band, my telephone no is[protected], i have problem with broad band since last three month, some time working some time not. but now it is completely not working from last week, i was complaint about it in mtnl office and call centre many times but problem is not solved till now.

visit this link and send email to your area manager regarding your problem along with the explanation of your past experience.

http://mtnldelhi.in/gm_dgm.htm

i am user of mtnl broadband, my telephone no.[protected] in the name of vimal devi H-97 shakarpur from last 6 month we are facing speed problem now the speed problem is solve but they have given me a new problem of internet disconnection problem for 15 to 20 min internet getting disconnect after that i will connect automaticaly.

plz solve my problem
thankyou


sourav Dhiman
[protected]
[protected]@yahoo.com

Sir, My landline no. is 28345342 with broadband connection. Hardly it works for a week, net is disconnected. I compliant at 28342490 & 28342727 may be fifty or sixty times they say Mr. SUNIL will look into it. When I contacted Mr. Sunil at[protected] either his phone is out of range or he did nt pick it. It is very shameful act by the employee of large P.S.U. It makes the reputation of the company & country in doldrums. Do you know that neither of the private co. or foriegn co. uses your services. Think it.

My landline no is[protected] From the last 20 days my internet is not working i hve complent 10 time.the MTNL service is pathetic line man is not picking my call i hve called him so many time in 1504 i hve complaint 5 times in 197 i hve complint 5 times even at janakpuri of no 25537272 i complaint bt till the date my internet is not working.

do the needful ASAP.

Thanks
Deepak Bhasin
[protected]

sir
i have do complant against MTNL INTERNET.
i am student, sir your mtnl speed very low. whenever i download, your network go away.
sir i coming your buradi officr bat nat raspons me your lian main in coming my officebat nat ok my phon sir please help me.and my bissans virry loss thim your sarvice place halp me my phoin warking 30/10 par manta place halp me


thanks
ram singh
my phone no. 27617876/[protected]

phone not working from 30 days

Dear Sir Our landline phone number[protected] is not working from last one month and there is no response from mtnl. Complaint number 972 dated 29th July 2013 Regards Dayal Singh Phone 22048564

I have the MTNL Broadband service but as the Internet speed is very slow, I are very unsatisfied with the service. Every time I switch it on and off to get a better speed but the speed remain's the same. Moreover when I am working on the net my telephone line always gets disturbed. I don't want to continue the MTNL Broadband service anymore, I kindly request you to kindly disconnect this facility from next month that is June 2014.
Please reply as soon as possible.

Thanking you.

Regards
Nirmalendu Dattagupta
K-2011, T.F
C.R.Park
New Delhi-110019
Tle.[protected]

Sir,
I Harvinder Singh Maini Residence of # 172 A DDA Flats Shivaji Enclave Extn. New Delhi : 110027.
wants to draw your kind attention towards poor service of MTNL. they provided low speed of internet
according to thier plan..
sir i have do complaint of this problm to them several times but they are not responding. sir speed is very low .
sir plz take appropriate action to this problem.


Thanking You
Yours Truely
Harvinder Singh [protected]@yahoo.in
Contact No. [protected](M)
[protected]H)
R/o #172 A DDA Flats Shivaji Enclave Extn. New Delhi 110027

my broadband speed is very low............plz take some action........

Broadband Internet Connection

I am a customer of MTNL broadband Internet I am using 512 kb plan but i have receved very low speed 300kb So plz solve the problem
(Complaint no.[protected]

ANIL SAINI

this is right. also, in piampura, g&ju-block, delhi. people are suffering from low speed of internet that is, around-3 to 4kBps only. please take action on this . unless and until i have to remove my mtnl conection, and have a new one from reliance or any other company.sir i had taken your connection because i think it will be a trusty one, but it is not

internet speed is very slow

24 hour gone but still I didn't get any response!!

The Same is my position. My existing telephone No. 26713771 with broadband from R.K. Puram was to be shifted, vide O.B. No.11414 dated 08.06.2010. Many officers of MTNL were contacted. Mr. D.P. Singh pleaded helplessness, as the matter is pending with Mr. S.K. Akela, who is not available.

P Joseph
E-mail: [protected]@gmail.com

This problem has been rectified by MTNL after 2 days. It could have been more faster. But anyway...This is sorted out.

i have a mtnl connection . the mtnl broadband service so poor that the modem gets restarted in every ten minutes, the connection sometimes gets so slow .we have taken the sceam of 512 kbps but the internet works like 128 kbps . i have to do some work on internet i cant use net steadily for 15 minutes also the internet connection gets lost in between and i have to wait for net connection getting back then i resume my work
i experience this problem whenever i use internet
i am fed up from this connection please look at my problem as soon as possible

MTNL Tri band — low wifi speed

i m using mtnl tri band combo plan of 320 kb/s service, but i never get this speed , even i never get doublke digit speed, whenever i start to download any file , the download speed locate 2-3 kb/s , i m tired
of this mtnl service, very very very bad service......

Very true...
I expect this from mtnl.
From my experience, This is most common approach all the public sector companies follow towards the customers. After all this is INDIA meri jaan..

Personal — Telephone bill amount is very high

Dear Sir,
Sub: Excess amount of bill – Reg.

I would like to inform you that I applied for a broadband connection in Chidambaram around three months back with a 500C monthly plan. I got the connection on end of March 2008. My plan offered night unlimited (2 am to 8 am) and Down load & upload Limit (GB) is 1.5GB. I utilized within this limit. To my disappointment my May 2008 month bill was Rs. 1086/- which is impossible. My day usage has never exceeded that much. I utilized day usage 0.9GB only. They are charging my night usage which is eventually free of cost.

Bill Number : T[protected] dated 07/06/2008
Phone Number :[protected]
(* Note: From May 16th 2008 to June 9th 2008 there is no Internet connection due to Change of address)

I request the concerned authorities to kindly check my bill once again and make deserving deductions.

It'll be highly appreciated if my request is fulfilled.
Thanking you

Personal — telephone-bill

Dear Sir, Greetings to you. I am registerd with you to pay my home land line telephone bill via ICICIVBP. Telephone number[protected]. Last more then six month i am receiving following message from your bank:- Insufficiant credit limit to cover the bill amount.Request you to make a payment for Rs.419/- due on 30/09/09. Because of my trust with the bank, i belive the bank will pay my bill, it is not six month. I disconnect once my phone and intrnet connection. Then only i came to know the bank didnot pay my bill amount. My credit limit is available more then 10 times of this amount required. Kindly check my card balance. I lost my confidence, kindly cancell my ICICVBP facilities. Thanking you. Arputharaj.

the amt of broadband for the month of march 10 of telephone no.[protected] is excess billing .

I have used only 243 MB but the bill shows amt of bill rent is 141 excess billing.This is a broadband complaint not excess calling complaint.

Personal — telephone billing

The telephone bill,bill no.41170376, consumer no.852000 for the month March, dated 8-April 2010 has been paid on 29/5/2010 but it is not showing paid status. The bill for the month of April has not been received as yet.

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myself Anil Barnwal having triband connection No.25192292 got the bill for month April 2010 Rs.6130 and was paid. the net is showing the bill Rs.5407./= Again for the month of May 2010 I got bill Rs1356/= But the net is showing this bill Rs 504/= I do not understand that why there is difference I mailed to customer care but Idid not get any answer. I am very much fade up Iwant this connection to surrender. Kindly resolve it soon. My e. mail i d. is [protected]@gmail.com.

Telephone Bill — Telephone bill amount

Respected sir,

Greetings!!!!! I am regular user of Reliance communications for the last two years...Without any information I was disconnected of my outgoing facility today. I am really not upset that they disconnected. My compalin is that after calling the reliance help line on *222 i spoke to three differnt customer support guys who told me that if I PAID AN INTERIM AMOUNT OF Rs.1000/- my phone would be activated. I did the necessary and as promised by them that the same would get active in half an hour nothing happened. I called up and then to find out that they say that i should have paid Rs1,300/- My usage according to them is high and even my bills are soaring high. I have three connections of Reliance, one net connect so in total i have four connections in total, Now for a pedly amount of Rs.300 they will not activate my phone. TRAI regulations are very clear for all service providers that - NO SERVICE PROVIDER CAN DISCONNECT SERVICES WITHOUT PRIOR NOTICE AND NOT DEFENETLY FOR A SMALL AMOUNT. It is all about ethics and these guys have taken the whole country to ransom by doing all this. I strongly object to such behaviourial attitudes from service providers. It is because of the common man that they keep themselves floating.

I would defenetly like to drag the reliance guys to court and expect complete support from your end. I am sure that as an individual and as a citizen of the country that is so proud of its rich culture and heritage and many other values I will expect only JUSTICE.

Regards
Navaz

wap actress — unsubscribe

i want to unsubscribe the wap actress service on my mobile mya mobile no is [protected]
thank you

i want to unsubscribe wap actress service on my mobile [protected] which is subscribe by fault.
thank you