Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

DEAR SIR,
I AM USING A PRE-PAID CARD OF MTNL, MY NO. IS [protected] ,I GOT A MESSAGE RELATED TO VOICECHAT, BY MISTAKE IT GOT SUBSCRIBED ON 9-FEB-2010 AT 10.44AM .I WISH TO UNSUBSCRIB FROM THIS SERVICE . I SENT THE MESSAGE TO 56694 BUT IT WAS NOT UNSUBSCRIBE TILL TODAY , BECAUSE OF THIS THEY ARE CHARGING 30 RS PER MONTH WHICH I DONT WANT AND WHAT EVER NUMBER PROVIDED FOR UNSUBSCRIPSION IT IS USELESS NO ACTION WAS TAKEN BY RELATED MEDIA .

Respected Sir,

As per advise of MTNL Customer Care staff, the below mail was sent twice to address [[protected]@bol.net.in] on the 05th Feb and 19th Feb 2010 with nil reply received. And same mail was sent to address:[protected]@bol.net.in about 05days back with no reply.
[protected][protected][protected][protected][protected][protected]
" Quote

This is to inform you that, I have a broadband connection with a plan of Rs.199/- with 600Mb free. The problem is that my 30th jan 2010 Mb usage is inordinately showing high at 380.96Mb whereas, as per my calculation, it should not be more than 100mb at the maximum, since I had downloaded only one file of about 15 Mb and later done surfing of a few sites [ about 8-10 sites].

I request you to please cross-check & provide me with the details on the same, as I feel that there has been some mistake / discrepancy at your end.

For your information, I had checked with your B/B help-desk no.1504. with two docket numbers booked on the 31jan2010 & 03feb2010 and was informed that some technical person would call us in 24hrs time for giving us clarification on the matter but the dockets were cleared regretfully without anybody calling us.

Would appreciate to receive an early reply with proper clarification from your end.

Thanking you in advance.

Regards
K.N.Viswanathan
Unquote "
[protected][protected][protected][protected]

Would be grateful to receive a reply on the above matter with necessary clarifications from your end.

Thanking you.

Regards
K.N.Viswanathan

my name is Ajay prasad dk S/O Moti prasad R/O Vill. Jamodhi,post Nadauvan, disst.Rohtash, BIHAR-802218. My mobile no. is [protected].Mycomplaintis that my bal.100rs.deducting from my account,idont know why?or which reasonmy balance is deduct from my account cus.care exe.said that theyare not responsible for this.please help me.

I took a new 3G trump SIM. Whenever i try to access GPRS it says Access Denied By Serivce Provider, user not subscribed. I have tried talking to customer care several times but they just say it will be taken care of. No action has been taken yet..

My complain number is CC[protected]

SIR.,
PLS NOTE THAT INSPITE OF REGISTERINGMY MOBILE NO [protected] in the NDNC directory so that i should not be disturbed wit promotional or marketing messages/they keep coming to me /inspite of complains to the MTNL ,mumbai.they have been disowning responsibility/i registered NDNC facility on22/12/09.The messages should stop on 5th february/i have complained 3 times inthe last 21 days.they keep saying i'm supposed to call 1503 and complain.NOW after3 complains they still keep coming at odd hours .i deand acompensation of rs.50,000/- for wasting my times and mental harassment of picking up the phone to see the messages when it rings.
COMPALINT NOS /DATES ARE AS FOLLOWS.
(14/2/10 /CC_[protected]) (20/2/10 /CR_[protected] ) (27/2/10 - CR_[protected])..
i plead that they should stop or they should pay me 500/-if it appears once again

I PURCHASE MY NEW SIM CARD ON DATED 28/01/2010. WHICH HAD 30 MB FREE INTERNATE USAGE,WHICH WAS VALID TILL ONLY I MONTH (TILL 27/02/2010).FOR ACTIVATION I ASK FOR SETTING FOR MY HANDSET WHICH I GOT BT TILL DATE M NT ABLE TO ACCESS MY INTERNATE SERVICE.I GAVE COMPLAINTS MANY TIMES INTIALLY THEY TOLD ME PROBLEM WILL SOLVE IN 2-3 HRS. BT MY PROBLEM IS NT SOLVED YET.NOW MY VALIDITY PERIOD IS OVER.THEY GAVE ME COMPLAINT NO IN LAST WEEK BT THERE IS NOT A SINGLE RESPONSE FROM THEM,NEITHER THEY CALLED M NOR MY PROB IS SOLVE.MY COMPLAINT NO IS "CC[protected]".
PLZ HELP M...

I have been receinving very low downloading speed speed since past one month. the speed which earlier used to be around 200 kbps is now only 28 kbps. i complained a lot about it but no response. moreover they say that you may do anything but you will not get speed above this . some more subscribers are complaining about the same problem in our locality.
kindly help.

Sir,
Telephone installed at our residence is giving problem for more than 6 months but comlaint is not attended. I am always getting disturbance in my phone line.
My phone number is 23848188.

Sir,

Sub: MTNL Broadband Connection on Phone No.[protected]

I am totally fed up with making complaints and MTNL Broadband connection. My Broadband was down form last 2 weeks (i.e. from 5 Feb, 2010). I had made too many complaints on Customer Care No.1504, 198 and 197. Everytime I made a complaint, they only give complaint /Docket No. After that, only few calls came from the exchange asking whether the Internet connection is now working or not. I wondered how the problem will get solve when nobody comes to rectify it? And after about 6-7 calls the local area exchange automatically updates the call status as SOLVED, rather actually they even not get the pain to come and see the problem. One day I caught a line man and requested him to sort out the problem and he went somewhere and cured the problem. Now my problem is that my broadband connection keep fluctuating within every 30 mintes i.e. I am not able to access internet constantly. I have made so many complaint about it but MTNL people gives only complaint no./Docket No. as usually instead doing anything. So, I kindly request you to do the needful at earlist...otherwise MTNL people have no right to talk about 3G technology even when they can't handle Broadbands

VINOD KUMAR

Dear Sir/ Madam,

This is to bring your kind attention towards the services provided by MTNL (Dolphin). I had made the online payment for my mobile bill yesterday i.e. 22nd February, 2010. It have been done payment for more than 24 hours but the activation has still not done. I had also checked with the customer care representatives thrice but they are also not providing me satisfactory answer. As per them if the payment made through Credit Card it will take them more than 3 days to resume the services but at the same time other service providers activate the services within 4-6 hours time. I am very much disappointed with the their in cooperative behavior, they are not ready to understand my problem and not listening to me. Due to the delay in activation my official work is also hampering. I won't be able to make the calls. That really making me frustrating, for any important official call I have to go the local PCO and make the calls.

I request you to take a serious action against them.

Thanks in advance for your help in this matter.

Regards,
Mahesh Kumar

Dear Sir,
I m Sohel from KIFS Borvali branch,my landline no[protected]

From 15/2/2010, m getting the problem of NSE leaseline,

I have complained to MTNL but they are not giving the service properly,

The persons from MTNL asked me to complain to HCL & Hcl person says that ur link is getting flap but we dont hav the LLM service o[censored]r leaseline,so pls contact to MTNL directly.

From 16/2/10 to 19/2/2010 the link gets flap in between 3.00pm to 3.30pm,

But at 22/02/2010 the line flaped 5 to 7 times in a day,

The line-Man from MTNL has camed on 22/02/2010, he change the tag of leaseline & still the same problem occured,"LINK FLAPED"

The line man came on 2.04pm,he took 1hour to resolved the problem,but after doing all they troubleshoot,the same problem occured on 3.05pm link flap.

I hav called to fountain mtnl services,they said that the issue will be resolved today,but m not sure,as they said before,


My CIRCUIT No:- m4-bvl-0373-hclg

NMS ID :- 9042

Complain by computerised 12676-mtnl docket No - 52705


The person of MTNL to which m complianing 28949999,
Rj Yadav[protected]
Shukala - 8937183






Kindly need solution,
Sohel Shaikh

Respected Sir, Serveral times I contacted to MTNL Trump authorities to resolve to improve the network services in upper Colaba Area i.e. RC Church, Navy Nagar, Mumbai - 5, and after a lapse of 15 days, there is no positive action has yet to be taken. My Trump connections are [protected], [protected], [protected] & [protected]. It is to bring your kind notice that there is a very poor network service available from TRUMP like always network busy, error in connection, cross connection, call drops, otherside no answer but deduction in recovery, incoming and outgoing problems etc. Kindly instruct to MTNL MUMBAI TRUMP SERVICES, to rectify the problems immediately.
With regards,
A. RAVINDRAN NAIR

TO,
ALL CONCERNED.
RTI,INVESTIGATION OFFICERS,
CONSUMER RIGHTS.

DEAR SIR/MADAM,

DEFAULTERS: GARUDA COUNTER CLERKS(03 NOS),MTNL OFFICE,MULUND WEST,MUMBAI 400080,MAHARASHTRA,INDIA.
OFFICERS IN CHARGE-SHRI BALGURDI.PHONE NOS:[protected],[protected].

(1)THEY ARE COLLECTING NEW CONNECTION CHARGES INCLUDING LOCAL RS
1600/- FROM CUSTOMER(INCLUDING TAX).
(2)THEY ARE PRESENTING ONLY RECEIPT OF RS 500/- OF BOOKING, LOCAL COLLECTED.
(3)IN THE NEXT MONTH OR SECOND NEXT MONTH, MONTHLY BILL RESENTING
AMOUNT 1000 EXTRA FOR LOCALS WHERE AMOUNT 3000 EXTRA FOR LOCAL-STD-ISD IF CUSTOMER OPTED.

THIS IS FOR YOUR INFORMATION AND FURTHER NECESSARY ACTION/RECORDS.

THANKING YOU,

YOURS FAITHFULLY,
SD.
(CONFIDENTIAL)


1.

The identity of the informants can be kept secret, if they so desire.
2.

Information can be passed in respect of following topics:
1.

Fraud in :
1.

Banking and Financial Sector
2.

Insurance Sector
3.

Stock Market
4.

Customs and Central Excise
5.

Corporate Sector
6.

E-Commerce including misuse of credit cards and ATM cards
7.

Travel Documents
2.

(a) Trafficking in:
1.

Drugs
2.

Wild Life
3.

Cultural Property

(b) Human trafficking
3.

Counterfeiting of Currency and Valuable Securities
4.

Violations of Intellectual Property Rights
5.

Technology Facilitated Crimes
6.

Other related crimes


Under the Consumer Protection Act 1986, a consumer is guaranteed the following rights:

* Right to be protected against the marketing of goods and services which are hazardous to life and property
* Right to be informed about the quality, quantity, potency, purity, standard and price of goods or services so as to protect the consumer against unfair trade practices
* Right to be assured , wherever possible , access to a variety of goods and services at competitive prices
* Right to be heard and to be assured that consumers' interests will receive due consideration at appropriate forums
* Right to seek redressal against unfair trade practices and unscrupulous exploitation of consumers
* Right to consumer education.

My phone number[protected] is not working fine from past 20 days. My telephone line has frequent disturbance due to which I'm not able to access internet. I have called MTNL so many times but they fail to provide a solution and always give me an another number to call and when I call the provided number, they say that this is not the right number to complaint. The customer service is so bad that they say that "what can they do i[censored]r phone is not working fine". A line man has visited our place but still could not rectify the problem. Please advice what shall I do.

Hello Sir,

I am having question using MTNL DSL 249 Internet Plan.
On February 15, 2010, I checked my Download Usage History in Details from the MTNL's web site, that surprised me by making an entry of download of 109.99 MB on Feb. 5, 2010 on 1:59 PM. I was not downloaded anything from the internet. I know that download is counted of the contents downloaded from the web pages like pictures, text, flash, etc. But, the problem is that though I surfed to some specific web pages like Yahoo! Mail Inbox, some search engines, and was disabled Pictures, Videos, Adobe Flash Player Contents, etc., and was not downloaded anything, then what is the cause of this huge download?
I called to 1504 i.e. the customer care phone number of MTNL. They told me to contact the nearer MTNL Office. I contacted to the MTNL's nearer office, but, they told me that this may be due to switched on position of the modem for some minutes in the day. Is it true? Does they also charge by this method?
Please help me.
My email is vikas.[protected]@yahoo.in

Thanks in advance.

Dear sir
I am Arun kumar from Mangol Puri, New Delhi-110083. My landline no. is[protected]. I'm using Tri B 599 Plan in this plan speed should be 200 kb/s but i'm getting only 10-20 kbps and one of my friends having same plan but he is getting speed of 200kb/s from last 1 yr. Plz solve my problem...!
My mobile no. is [protected]

Hi, The MTNL mumbai has unable to provide better service of GPRS on the Cell phones..
After lots of trials, conversation with Customer Care Executive, complaints, requests The MTNL still haven't activated those services to appropriate Cell phones.
I am requesting MTNL not to provide such services if they can't handle it, and should stop to make their customer fool.
I wish, company will improve their services and will not let customer to speak that
"MTNL nahi hai to sahi hai"

I have been trying to use the broadband services of MTNL mumbai but have never been able to use beyond few minutes. The PPOE light of my GLB-502T modem goes off. I have to switch off the modem and restart to be able to use the so called high-speed triband connection. This exercise I have to keep doing. Several personal visits to MTNL Mulund(W) Exchg. have only brought assurances from Mr Vaidyanathan. The only so called help given by him was to send 2 jokers (line-men I believe) who kept arguing what needs to be done, told me to purchase 2 splitters and 3 two metre wires with connectors, which I did and when brought were not utilised, they made their own connections and have made things go from bad to worse.

I am a subscriber of MTNL Landline and Broadband Service with my tel No.[protected]. Most of the time my phone is not working properly (Disturbence and No Connectivity of Broadband), inspite of several complaints, the concerned authorities do not take any permanent solution. They have just temporary solutions which works for a day or two.

I'hv losted my Cell phone Motorola w230 today with MTNL no. [protected].please block my SIM card temporarily so i can use it in future too.