Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

I applied a new telephone line & broadband service for my home on 9th March 2010. On next day MTNL Line man came at our home & installed the device. After installation they asking for money to start the phone line.

On 10th march we received the conformation call from Ghatkopar exchange that your Line has been start & billing period has been activated, But again the after 30 minutes phone has been dead & not...

MTNL-CDMA Mumbai( GARUDA ) dissconnecting telephone services all of sudden without any instruction to subcibers. This are happenning regularly and every month. No body senior officers bothered to attend any of acctual troublefull system to all subcribers for favouring of other PRIVATE TELEPHONE COMPANIES.The call center 1502- the only complaint booking authority for CDMA also refuse to book the complaint and ask to CUSTOMER to visit personally...

Dear Sir /Madam,

This is to bring to your notice, the trouble I had to face recently while applying for Triband (495 Unlimited Combo Plan). I live in Rathodi Village in a rented house which is near Jankalyan Nagar (Malvani Fire Brigade). On 6th of March, 2010, I called on[protected] to enquire about the plan and its eligibility if any. A lady attended the call and when enquired; confirmed that the service is available in...

DEAR SIR,
I AM USING A PRE-PAID CARD OF MTNL, MY NO. IS [protected] ,I GOT A MESSAGE RELATED TO VOICECHAT, BY MISTAKE IT GOT SUBSCRIBED ON 9-FEB-2010 AT 10.44AM .I WISH TO UNSUBSCRIB FROM THIS SERVICE . I SENT THE MESSAGE TO 56694 BUT IT WAS NOT UNSUBSCRIBE TILL TODAY , BECAUSE OF THIS THEY ARE CHARGING 30 RS PER MONTH WHICH I DONT WANT AND WHAT EVER NUMBER PROVIDED FOR UNSUBSCRIPSION IT IS USELESS NO ACTION WAS TAKEN BY RELATED...

MTNL mumbai web site does not give the details of top officials like general mangers, directors etc. MTNL Delhi web site have all these information. as a customer my complaints to help desk does not give response. Please provide directors or general mangers email id...

Respected Sir,

As per advise of MTNL Customer Care staff, the below mail was sent twice to address [[protected]@bol.net.in] on the 05th Feb and 19th Feb 2010 with nil reply received. And same mail was sent to address:[protected]@bol.net.in about 05days back with no reply.
[protected][protected][protected][protected][protected][protected]
" Quote

This...

my name is Ajay prasad dk S/O Moti prasad R/O Vill. Jamodhi,post Nadauvan, disst.Rohtash, BIHAR-802218. My mobile no. is [protected].Mycomplaintis that my bal.100rs.deducting from my account,idont know why?or which reasonmy balance is deduct from my account cus.care exe.said that theyare not responsible for this.please help me....

I took a new 3G trump SIM. Whenever i try to access GPRS it says Access Denied By Serivce Provider, user not subscribed. I have tried talking to customer care several times but they just say it will be taken care of. No action has been taken yet..

My complain number is CC[protected]...

SIR.,
PLS NOTE THAT INSPITE OF REGISTERINGMY MOBILE NO [protected] in the NDNC directory so that i should not be disturbed wit promotional or marketing messages/they keep coming to me /inspite of complains to the MTNL ,mumbai.they have been disowning responsibility/i registered NDNC facility on22/12/09.The messages should stop on 5th february/i have complained 3 times inthe last 21 days.they keep saying i'm supposed to call 1503...

I PURCHASE MY NEW SIM CARD ON DATED 28/01/2010. WHICH HAD 30 MB FREE INTERNATE USAGE,WHICH WAS VALID TILL ONLY I MONTH (TILL 27/02/2010).FOR ACTIVATION I ASK FOR SETTING FOR MY HANDSET WHICH I GOT BT TILL DATE M NT ABLE TO ACCESS MY INTERNATE SERVICE.I GAVE COMPLAINTS MANY TIMES INTIALLY THEY TOLD ME PROBLEM WILL SOLVE IN 2-3 HRS. BT MY PROBLEM IS NT SOLVED YET.NOW MY VALIDITY PERIOD IS OVER.THEY GAVE ME COMPLAINT NO IN LAST WEEK BT THERE...

I have been receinving very low downloading speed speed since past one month. the speed which earlier used to be around 200 kbps is now only 28 kbps. i complained a lot about it but no response. moreover they say that you may do anything but you will not get speed above this . some more subscribers are complaining about the same problem in our locality.
kindly help....

Sir,
Telephone installed at our residence is giving problem for more than 6 months but comlaint is not attended. I am always getting disturbance in my phone line.
My phone number is 23848188....

Sir,

Sub: MTNL Broadband Connection on Phone No.[protected]

I am totally fed up with making complaints and MTNL Broadband connection. My Broadband was down form last 2 weeks (i.e. from 5 Feb, 2010). I had made too many complaints on Customer Care No.1504, 198 and 197. Everytime I made a complaint, they only give complaint /Docket No. After that, only few calls came from the exchange asking whether the Internet...

Dear Sir/ Madam,

This is to bring your kind attention towards the services provided by MTNL (Dolphin). I had made the online payment for my mobile bill yesterday i.e. 22nd February, 2010. It have been done payment for more than 24 hours but the activation has still not done. I had also checked with the customer care representatives thrice but they are also not providing me satisfactory answer. As per them if the payment made...

Dear Sir,
I m Sohel from KIFS Borvali branch,my landline no[protected]

From 15/2/2010, m getting the problem of NSE leaseline,

I have complained to MTNL but they are not giving the service properly,

The persons from MTNL asked me to complain to HCL & Hcl person says that ur link is getting flap but we dont hav the LLM service o[censored]r leaseline,so pls contact to MTNL directly.
...

Respected Sir, Serveral times I contacted to MTNL Trump authorities to resolve to improve the network services in upper Colaba Area i.e. RC Church, Navy Nagar, Mumbai - 5, and after a lapse of 15 days, there is no positive action has yet to be taken. My Trump connections are [protected], [protected], [protected] & [protected]. It is to bring your kind notice that there is a very poor network service available from TRUMP like always network...

TO,
ALL CONCERNED.
RTI,INVESTIGATION OFFICERS,
CONSUMER RIGHTS.

DEAR SIR/MADAM,

DEFAULTERS: GARUDA COUNTER CLERKS(03 NOS),MTNL OFFICE,MULUND WEST,MUMBAI 400080,MAHARASHTRA,INDIA.
OFFICERS IN CHARGE-SHRI BALGURDI.PHONE NOS:[protected],[protected].

(1)THEY ARE COLLECTING NEW CONNECTION CHARGES INCLUDING LOCAL RS
1600/- FROM CUSTOMER(INCLUDING TAX).
(2)THEY...

My phone number[protected] is not working fine from past 20 days. My telephone line has frequent disturbance due to which I'm not able to access internet. I have called MTNL so many times but they fail to provide a solution and always give me an another number to call and when I call the provided number, they say that this is not the right number to complaint. The customer service is so bad that they say that "what can they do...

Hello Sir,

I am having question using MTNL DSL 249 Internet Plan.
On February 15, 2010, I checked my Download Usage History in Details from the MTNL's web site, that surprised me by making an entry of download of 109.99 MB on Feb. 5, 2010 on 1:59 PM. I was not downloaded anything from the internet. I know that download is counted of the contents downloaded from the web pages like pictures, text, flash, etc. But,...

Dear sir
I am Arun kumar from Mangol Puri, New Delhi-110083. My landline no. is[protected]. I'm using Tri B 599 Plan in this plan speed should be 200 kb/s but i'm getting only 10-20 kbps and one of my friends having same plan but he is getting speed of 200kb/s from last 1 yr. Plz solve my problem...!
My mobile no. is [protected]...