Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

I have registered to pay my mtnl landline bill through ICICI online bill pay. First two months bill not uploaded and i had to pay the bill manually with penalty of Rs 10 each time. When complaint to ICICI they said it is fault of mtnl, due to not uploading the bill it could not paid on time. After lots of complaint and written complaint bill for next month got uploaded and paid on time. But this was for just one month as next month again bill did not uploaded. I chose this service for automatic bill will be paid but now i think it is even easy to stand in queue and pay the bill. Response from ICICI and mtnl when complaint are not good. I would suggest them not to offer such service which they cant manage.

I have a broadband connection on my MTNL land line, just received a bill from MTNL for the for the month of February station broad band charges of over Rs 5000/-. I have been using this connection for over one & a half year and have never got a bill for broadband usage more than Rs 300/-. Met the concerned engineer at the Jogeshwari Exchange on level 2 and he logs into his system and tells me the usage has been made by you. I tried reasioning with him that i can see usage happening past Midnight & early morning where heavy downloads of over 500 MB happens. to this he says that it seems that you have downloaded. I told him that the modem & pc are off for days without being used and still there is Broadband down loads happening. I also told him that if i were to be downloading such heavy files would'nt I take an appropiate plan (plans for unlimited usage start from Rs 495/- per month), I am not a fool to unessairly pay such a high amount of Rs 5000/- when there is an option to pay Rs 500/- per month for similar usage.

I feel that the MTNL engineers are into a racket of misusing the customer accounts for high revenue gains
Please let me know if I can get some help and advice on what i should do next.

Tel # 26778500
T Dmello
Andheri, W
Amboli

Tel :[protected]
CAN: [protected]

Dear sir,

My broadband is not working properly since last 2-3 yrs. I keep visiting MTNL Dahisar telephone exchange and it works for some days, then again the same problem starts.
The ADSL light normally is absent. Can i have a permanent solution to the problem,

Nowadays i have started recording my complaints, but for last 2 years i just used to complaint and there used to be no action.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected] – 797

Above are the dates and complaint numbers, i don’t know who closes the complaints, but 2 days later when i still have a problem, i have to re register the complaint.
The ADSL light not present is persistent since last 3 yrs. The problem is on and off. Sometimes there is an issue, sometimes it starts working. However the service is not reliable at all. I can never be sure if the service will work when i reach home. For last 3 yrs, i have paid close to 25000 Rs as my bill payments, for a service which is not working.
Visits to MTNL Dahisar telephone exchange are useless. Either the person to be contacted is on outduty call, if at all i am able to meet him, he says he will take care of it and send some line men. But the SERVICE of BROADBAND just remains AS it IS.


PRADEEP HADA
B402 Timber green Park,
Nr. Toll Naka, Dahisar East
Mumbai - 400068
[protected]
pradeep.[protected]@sidel.com

Against my telephone no 26025372, past several years I am using MTNL broadband service and against my telephone no 26025468 I am using MTNL wifi broadband service. During the past one month both the services are in pathetic working conditions. Repeated complaints have yielded no result. MTNL is quick enough to give the complaint number and equally quick enough to "close" the complaint without attending to the same. To check the connectivity when I run Ping it shows either Request Time Out or Destination Net Unreachable. To add "salt to the injury" now the both the telephone numbers have gone "dead". MTNL may launch new products, new services but would some one advice them that to keep alive and competitive one has to provide service. Unfortunately, it is Incredible India, where a consumer (moreover a common man) is always at the receiving end. Services are available to people only with "contact/s". Jago MTNL...Jago !!!

I have been using mtnl for last two years and one thing always giving me problem is the frequent disconnection of internet. Although it improved for past few months but since they started on the new minimum 512kbps speed programme, my internet keeps on disconnecting every 5 mins or whenever there the phone rings. MTNL are the poorest and filthiest internet service providers. All these mtnl guys can do is just give you a complaint number and sit back and relax. I kenw they'd give me a complaint number, so when i called them up two days back i was bang on correct. They handed me a complaint number. What more is filthy about them is that sometimes the linemen would call you and ask "kaunse floor pe hai aapka ghar?" I mean this is ridiculous. If we live on 4th floor with no lifts, then it is our fault that we are using mtnl. Can anyone do something about it??? I have heared of RTI complaint. Can i file it?? if yes then how???

Dear Sir/maam,

I am Placing this complaint for the disconnected MTNL landline phone of my office without any notice.
I have been paying all the bills before due date for more than 20 years.I contact the neary by MTNL division but they where not intented to entertain my complaint as after 25 days of making them oral notice but no action has been taken so far.Today I have also Filed an written complaint but I have no faith for the action will be taken for my complaint.

Please I am looking forward for your quick action.

Regards
S S Rao

my phone internet ,broadband , no. 29554797 in the name of sheila desai at n32 sainik farms ,new delhi 110062 is not working for last ten days .i have complained several times but their website accepts complaints only once.

i can be contacted at [protected].

please help.

the no is in delhi and the co.is mtnl.

yours truly,

niranjan desai

Sir,
I am Deepa garg, Residence of Tri Nagar, phone no.[protected].
I am having problem with its broadband services. They did not offer the speed and the connection get disconnected frequently.

This has become the strategy of MTNL of making money.

they did not offer the speed as mentioned and it often get disconnected frequently.
this is not only with me. But are doing with almost everyone. They are taking advantage
of consumer ignorance for their services.

As per my plan, I should get the speed of 256KB/S but i was getting only 33KB/S.
after complaining here i am getting 64KB/S. This is not only the problem. Connection get disconnected frequently. So please help me and others, as there is need for immideate action against MTNL.

Dear Sir/Madam, My Telephone no 28988872 having Broad Band Connection since last 15 years, since last four weeks ( more than 26 Days), it has frequent disconnection , I have called up 1504, they adviced me to book MTNL complaint no 198 & their person should be there in house to repair or check Modem.I have booked complaint both on 198 and MTNL Borivli Shimpoli office telephone number.every time, some one calls up me ans asking me status of the connection, but no proper connection done & no one came to my house
Please advice now with no coonection or frequent disconection, my work is getting affected

I applied a new telephone line & broadband service for my home on 9th March 2010. On next day MTNL Line man came at our home & installed the device. After installation they asking for money to start the phone line.

On 10th march we received the conformation call from Ghatkopar exchange that your Line has been start & billing period has been activated, But again the after 30 minutes phone has been dead & not yet been working.

Requested you to look in to the matter & take the proper action aginst the same.

MTNL-CDMA Mumbai( GARUDA ) dissconnecting telephone services all of sudden without any instruction to subcibers. This are happenning regularly and every month. No body senior officers bothered to attend any of acctual troublefull system to all subcribers for favouring of other PRIVATE TELEPHONE COMPANIES.The call center 1502- the only complaint booking authority for CDMA also refuse to book the complaint and ask to CUSTOMER to visit personally at BKC.If any guidelines for challaenging in COURT or CONSUMER COURT,Pl. mail the details......[protected]@rediffmail.com

Dear Sir /Madam,

This is to bring to your notice, the trouble I had to face recently while applying for Triband (495 Unlimited Combo Plan). I live in Rathodi Village in a rented house which is near Jankalyan Nagar (Malvani Fire Brigade). On 6th of March, 2010, I called on[protected] to enquire about the plan and its eligibility if any. A lady attended the call and when enquired; confirmed that the service is available in my area and asked me to collect the application form from the counter in Malad. When I asked her name, she confirmed that she sits at counter number 4 however refused to give her name. She also asked me to be ready with 3 mandatory documents; NOC with notary, rent agreement and identity proof. On 8th of March, whole day I ran around and made the NOC skipping my work. When I went to submit it to Malad center on 9th, to my surprise, I was informed that I need to visit Kandivali center. Helplessly, I went to Kandivali as instructed to find out that they do not provide Triband service in my area. That was enough to take me on a hell ride. However, Mr. Ghosh at the center was nice enough to make me sit in his cabin and explain me the reasons which went over my head as I couldn’t make out any logic.

Now my question to you is, if there is no service available in the area mentioned above, why on earth I was not informed on my initial enquiry? Secondly, why advertise behind all the B.E.S.T buses that run to and from Malvani bus depot, Marve Rd and Jankalyan Nagar where you do not even have the facility? It should be specified under conditions or atleast on your website where Malad is shown as coverage area. I think its high time, MTNL atleast try to follow BSNL who provides internet service in remote areas of states like Bihar and Assam where people do not even have proper road connectivity. My motive is not to disgrace your enterprise but to do a reality check. It hurts my pride of staying in the most developed metro city in the country and also makes me realise why private providers are flourishing.

I request to you to provide me a clarification on this and a commitment on when will you start working on it and make the service available. I am saddened by the fact that I am loosing out on an apt limited offer Triband plan that suits all my needs. I also want to know if I will be able to book the plan for future use or will I be considered eligible to avail the same plan whenever your services will be available. Hope to get a prompt response.

Regards,
Nayanmoni Das

DEAR SIR,
I AM USING A PRE-PAID CARD OF MTNL, MY NO. IS [protected] ,I GOT A MESSAGE RELATED TO VOICECHAT, BY MISTAKE IT GOT SUBSCRIBED ON 9-FEB-2010 AT 10.44AM .I WISH TO UNSUBSCRIB FROM THIS SERVICE . I SENT THE MESSAGE TO 56694 BUT IT WAS NOT UNSUBSCRIBE TILL TODAY , BECAUSE OF THIS THEY ARE CHARGING 30 RS PER MONTH WHICH I DONT WANT AND WHAT EVER NUMBER PROVIDED FOR UNSUBSCRIPSION IT IS USELESS NO ACTION WAS TAKEN BY RELATED MEDIA .

MTNL mumbai web site does not give the details of top officials like general mangers, directors etc. MTNL Delhi web site have all these information. as a customer my complaints to help desk does not give response. Please provide directors or general mangers email id...

Respected Sir,

As per advise of MTNL Customer Care staff, the below mail was sent twice to address [[protected]@bol.net.in] on the 05th Feb and 19th Feb 2010 with nil reply received. And same mail was sent to address:[protected]@bol.net.in about 05days back with no reply.
[protected][protected][protected][protected][protected][protected]
" Quote

This is to inform you that, I have a broadband connection with a plan of Rs.199/- with 600Mb free. The problem is that my 30th jan 2010 Mb usage is inordinately showing high at 380.96Mb whereas, as per my calculation, it should not be more than 100mb at the maximum, since I had downloaded only one file of about 15 Mb and later done surfing of a few sites [ about 8-10 sites].

I request you to please cross-check & provide me with the details on the same, as I feel that there has been some mistake / discrepancy at your end.

For your information, I had checked with your B/B help-desk no.1504. with two docket numbers booked on the 31jan2010 & 03feb2010 and was informed that some technical person would call us in 24hrs time for giving us clarification on the matter but the dockets were cleared regretfully without anybody calling us.

Would appreciate to receive an early reply with proper clarification from your end.

Thanking you in advance.

Regards
K.N.Viswanathan
Unquote "
[protected][protected][protected][protected]

Would be grateful to receive a reply on the above matter with necessary clarifications from your end.

Thanking you.

Regards
K.N.Viswanathan

my name is Ajay prasad dk S/O Moti prasad R/O Vill. Jamodhi,post Nadauvan, disst.Rohtash, BIHAR-802218. My mobile no. is [protected].Mycomplaintis that my bal.100rs.deducting from my account,idont know why?or which reasonmy balance is deduct from my account cus.care exe.said that theyare not responsible for this.please help me.

I took a new 3G trump SIM. Whenever i try to access GPRS it says Access Denied By Serivce Provider, user not subscribed. I have tried talking to customer care several times but they just say it will be taken care of. No action has been taken yet..

My complain number is CC[protected]

SIR.,
PLS NOTE THAT INSPITE OF REGISTERINGMY MOBILE NO [protected] in the NDNC directory so that i should not be disturbed wit promotional or marketing messages/they keep coming to me /inspite of complains to the MTNL ,mumbai.they have been disowning responsibility/i registered NDNC facility on22/12/09.The messages should stop on 5th february/i have complained 3 times inthe last 21 days.they keep saying i'm supposed to call 1503 and complain.NOW after3 complains they still keep coming at odd hours .i deand acompensation of rs.50,000/- for wasting my times and mental harassment of picking up the phone to see the messages when it rings.
COMPALINT NOS /DATES ARE AS FOLLOWS.
(14/2/10 /CC_[protected]) (20/2/10 /CR_[protected] ) (27/2/10 - CR_[protected])..
i plead that they should stop or they should pay me 500/-if it appears once again

I PURCHASE MY NEW SIM CARD ON DATED 28/01/2010. WHICH HAD 30 MB FREE INTERNATE USAGE,WHICH WAS VALID TILL ONLY I MONTH (TILL 27/02/2010).FOR ACTIVATION I ASK FOR SETTING FOR MY HANDSET WHICH I GOT BT TILL DATE M NT ABLE TO ACCESS MY INTERNATE SERVICE.I GAVE COMPLAINTS MANY TIMES INTIALLY THEY TOLD ME PROBLEM WILL SOLVE IN 2-3 HRS. BT MY PROBLEM IS NT SOLVED YET.NOW MY VALIDITY PERIOD IS OVER.THEY GAVE ME COMPLAINT NO IN LAST WEEK BT THERE IS NOT A SINGLE RESPONSE FROM THEM,NEITHER THEY CALLED M NOR MY PROB IS SOLVE.MY COMPLAINT NO IS "CC[protected]".
PLZ HELP M...

I have been receinving very low downloading speed speed since past one month. the speed which earlier used to be around 200 kbps is now only 28 kbps. i complained a lot about it but no response. moreover they say that you may do anything but you will not get speed above this . some more subscribers are complaining about the same problem in our locality.
kindly help.