Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

I have applied for MTNL broadband connection a month before but till today they have not installed or provided connection. Each time I visit MTNL Nerul (Navi Mumbai) office, they give me a reason that my telephone line is not O.K and they will rectify the problem as soon as possible. The phone number provided by them doesn't answer the call, and if at all they pick up the call they provide me the different number of sub divisional engineer or ADSL people and they again tell me to meet some one who is never present at his desk. The work order department[protected] doesn't even know how to behave or answer the call. She is too busy to reply or forward my complaint to the respective department. Sub Divisional engineer[protected] only says that connection will be established tomorrow (which tomorrow , no body knows). Each time I have to take half day from my work and go to MTNL Nerul Office just to enquire status of my application. Does anyone know how to get work done from this pathetical unproffessional people.

phone dead since one week. regietered complaint on 198 service and the complaint number is 805.

But still the phone os down

Hi,

I have been using MTNL broadband connection for last 1.5 year.
Phone number - 28334375
CA number - [protected]
But for last 2 months, i am facing a hell lot of issues with the connectivity and the speed problem.
I have raised more than 50 complaints on internet as well as on 1504, but nothing happens.
My plan is that of Rs 649 per month.

On this plan i am getting a download speed of just 8 kbps, which was earlier 60kbps.

I have spoken to the Section supervisor too and he gave me this email id and asked to tell him if didnt get any response and submit a letter to the SDO office.
Also the net goes down too frequently
.
Please do the needful asap as it is very frustrating.
Kindly increase the connection and download speed of the net.

Thanks in advance.
Regards
Deepak

I installed my MTNL Broadband Connection on 30th March, 2010.
It worked for about an hour or so and then its not working at all.
I have lodged complaint many a times, but there is non-compliance of all the complaints lodged.
I'm giving details of all the complaint lodged with MTNL below herewith :
Date Complaint No
30.03.2010 64300005
30.03.2010 64100681
31.03.2010 60202306
01.04.2010 64600461
02.04.2010 64800014

I'm highly dissapointed by the service MTNL is providing and as such there is no action on their part.
No one is taking accountability and they keep on forwarding complaints.
I wish that you will act onto this matter, take necessary action and get me some relief binding all such complication.
Kindly expediate on this matter.

Regards
Saurabh Jain
Consumer No. [protected]
Telehone No. 23965036
Mob No. [protected]

Hi,

I have been calling MTNL helpline for over 18 months to get my internet connection fixed. The connection keeps disconnecting frequently. The technicians who answer the call are clueless and keep telling me that the modem is faulty. I have had so many complaint numbers however, everytime when I call in, they are unable to locate my call. Infact, now they dont even answer the call, the phone keeps ringing and gets disconnected.

I also called to check the current speed of my connection. I was told to be online while the same is being checked. For 20 minutes I stayed on phone with no one on the other side. I called back and again the same thing.

I really want to reach out to someone who is a regional head to make him go through the same experience and question the quality checks that is being done on this team. It simply is a time waste talking to them and there is no one to complain.

Dear Sir,

On 26 Dec' 09, i went to MTNL Office to get the new connection for MTNL Broadband Service & that time they ask me to deposit 500 Rs for the same. i have deposit the same to Company. after 03 days i had received a call for reconfirmation the details & they told me that within 02 days Lineman has come give a connection with Handset & Modem.

But as of now i didn't get any connection & when i registered a complaint then they told me that there is a pending bill on your father's name.

please help to on this matter.

with regards,
Sarabjeet
[protected]

I had sent a complaint to MTNL Vigilance through the Website on[protected], 00:07:15

"My Trump Balance was reduced by about Rs.50 on Mar.5 between Noon and Midnight, without being used.
I booked 2 complaints Nos. CC[protected] and CC[protected], but they were both closed as resolved!
I suspect MTNL employees of diverting funds from my account to theirs. Please Investigate."
The complaint reference number is 78232 for tracking above complaint.
Obviously, I do not expect MTNL to cheat its customers.
I am writing to you though the amount is small, as it could be part of a much larger Racket, and request you to ensure suitable action is taken at the earliest."

When I did not receive a reply, I sent email copies with a reminder to :
1. Shri Peeyush Aggrawal, Chief General Manager (LS)
2. Shri Bhim Singh, General Manager (Vigilance)
3. Shri Rakesh Tumane, General Manager (Finance)
4. Shri Satyapal Singh, General Manager (Central)

I finally received their clarification as under:

"From the attached logs, it can be seen that the subscriber has opted
for the bidding service for premium Dolphin/Trump numbers. For this
the user had logged on our homepage (http://mtnlmumbai.in/ ) and
selected the link for premium number bidding. After this a validation
key is sent to the subscriber on his mobile thro SMS. When he logs in
again with his username and validation key as the password, a sms from
[protected] is sent to deduct Rs.47/- as the charge o[censored]sing this
service.
Therefore the amount of Rs.47/- was charged to him for the usage of
bidding for premium numbers.
Thanks & Regards
Sandeep Singh
TL-Operations"

The matter rests with my clarification as under:

"I DID NOT BID FOR ANYTHING AT ALL, CAN YOU NOT UNDERSTAND?
You state:
"From the attached logs, it can be seen that the subscriber has opted
for the bidding service for premium Dolphin/Trump numbers. For this
the user had logged on our homepage (http://mtnlmumbai.in/ ) and
selected the link for premium number bidding. After this a validation
key is sent to the subscriber on his mobile thro SMS. When he logs in
again with his username and validation key as the password, a sms from
[protected] is sent to deduct Rs.47/- as the charge o[censored]sing this
service."
I DID NOT RECEIVE ANY VALIDATION KEY.
I DID NOT LOG ON WITH USERNAME AND PASSWORD.
YOUR LOGS SEEM TO BE FABRICATED! I WOULD NOT ESCALATE AN ISSUE FOR RS.47, BUT I CANNOT ACCEPT SUCH DECEPTION!
Prof. Percy Shroff

Dear Sir,

Sub: Landline Tel No.[protected], Refund of deposit Not received Till Date.

we had tel:[protected], Of MTNL, Bhayander, and the same we had termintaed before two years, but the MTNL had not issued our refund Payments cheque till date, we had received only refund order, but therewas not any refund paymnets cheque or demanddraft enclosed, and we had comminicated with the our local exchange, also the mtnl mumbai area office by e.mail but till date we had not received any reply from departments.

Mrs.
ansuya Patel
[protected]@yahoo.co.in

I have registered to pay my mtnl landline bill through ICICI online bill pay. First two months bill not uploaded and i had to pay the bill manually with penalty of Rs 10 each time. When complaint to ICICI they said it is fault of mtnl, due to not uploading the bill it could not paid on time. After lots of complaint and written complaint bill for next month got uploaded and paid on time. But this was for just one month as next month again bill did not uploaded. I chose this service for automatic bill will be paid but now i think it is even easy to stand in queue and pay the bill. Response from ICICI and mtnl when complaint are not good. I would suggest them not to offer such service which they cant manage.

I have a broadband connection on my MTNL land line, just received a bill from MTNL for the for the month of February station broad band charges of over Rs 5000/-. I have been using this connection for over one & a half year and have never got a bill for broadband usage more than Rs 300/-. Met the concerned engineer at the Jogeshwari Exchange on level 2 and he logs into his system and tells me the usage has been made by you. I tried reasioning with him that i can see usage happening past Midnight & early morning where heavy downloads of over 500 MB happens. to this he says that it seems that you have downloaded. I told him that the modem & pc are off for days without being used and still there is Broadband down loads happening. I also told him that if i were to be downloading such heavy files would'nt I take an appropiate plan (plans for unlimited usage start from Rs 495/- per month), I am not a fool to unessairly pay such a high amount of Rs 5000/- when there is an option to pay Rs 500/- per month for similar usage.

I feel that the MTNL engineers are into a racket of misusing the customer accounts for high revenue gains
Please let me know if I can get some help and advice on what i should do next.

Tel # 26778500
T Dmello
Andheri, W
Amboli

Tel :[protected]
CAN: [protected]

Dear sir,

My broadband is not working properly since last 2-3 yrs. I keep visiting MTNL Dahisar telephone exchange and it works for some days, then again the same problem starts.
The ADSL light normally is absent. Can i have a permanent solution to the problem,

Nowadays i have started recording my complaints, but for last 2 years i just used to complaint and there used to be no action.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected] – 797

Above are the dates and complaint numbers, i don’t know who closes the complaints, but 2 days later when i still have a problem, i have to re register the complaint.
The ADSL light not present is persistent since last 3 yrs. The problem is on and off. Sometimes there is an issue, sometimes it starts working. However the service is not reliable at all. I can never be sure if the service will work when i reach home. For last 3 yrs, i have paid close to 25000 Rs as my bill payments, for a service which is not working.
Visits to MTNL Dahisar telephone exchange are useless. Either the person to be contacted is on outduty call, if at all i am able to meet him, he says he will take care of it and send some line men. But the SERVICE of BROADBAND just remains AS it IS.


PRADEEP HADA
B402 Timber green Park,
Nr. Toll Naka, Dahisar East
Mumbai - 400068
[protected]
pradeep.[protected]@sidel.com

Against my telephone no 26025372, past several years I am using MTNL broadband service and against my telephone no 26025468 I am using MTNL wifi broadband service. During the past one month both the services are in pathetic working conditions. Repeated complaints have yielded no result. MTNL is quick enough to give the complaint number and equally quick enough to "close" the complaint without attending to the same. To check the connectivity when I run Ping it shows either Request Time Out or Destination Net Unreachable. To add "salt to the injury" now the both the telephone numbers have gone "dead". MTNL may launch new products, new services but would some one advice them that to keep alive and competitive one has to provide service. Unfortunately, it is Incredible India, where a consumer (moreover a common man) is always at the receiving end. Services are available to people only with "contact/s". Jago MTNL...Jago !!!

I have been using mtnl for last two years and one thing always giving me problem is the frequent disconnection of internet. Although it improved for past few months but since they started on the new minimum 512kbps speed programme, my internet keeps on disconnecting every 5 mins or whenever there the phone rings. MTNL are the poorest and filthiest internet service providers. All these mtnl guys can do is just give you a complaint number and sit back and relax. I kenw they'd give me a complaint number, so when i called them up two days back i was bang on correct. They handed me a complaint number. What more is filthy about them is that sometimes the linemen would call you and ask "kaunse floor pe hai aapka ghar?" I mean this is ridiculous. If we live on 4th floor with no lifts, then it is our fault that we are using mtnl. Can anyone do something about it??? I have heared of RTI complaint. Can i file it?? if yes then how???

Dear Sir/maam,

I am Placing this complaint for the disconnected MTNL landline phone of my office without any notice.
I have been paying all the bills before due date for more than 20 years.I contact the neary by MTNL division but they where not intented to entertain my complaint as after 25 days of making them oral notice but no action has been taken so far.Today I have also Filed an written complaint but I have no faith for the action will be taken for my complaint.

Please I am looking forward for your quick action.

Regards
S S Rao

my phone internet ,broadband , no. 29554797 in the name of sheila desai at n32 sainik farms ,new delhi 110062 is not working for last ten days .i have complained several times but their website accepts complaints only once.

i can be contacted at [protected].

please help.

the no is in delhi and the co.is mtnl.

yours truly,

niranjan desai

Sir,
I am Deepa garg, Residence of Tri Nagar, phone no.[protected].
I am having problem with its broadband services. They did not offer the speed and the connection get disconnected frequently.

This has become the strategy of MTNL of making money.

they did not offer the speed as mentioned and it often get disconnected frequently.
this is not only with me. But are doing with almost everyone. They are taking advantage
of consumer ignorance for their services.

As per my plan, I should get the speed of 256KB/S but i was getting only 33KB/S.
after complaining here i am getting 64KB/S. This is not only the problem. Connection get disconnected frequently. So please help me and others, as there is need for immideate action against MTNL.

Dear Sir/Madam, My Telephone no 28988872 having Broad Band Connection since last 15 years, since last four weeks ( more than 26 Days), it has frequent disconnection , I have called up 1504, they adviced me to book MTNL complaint no 198 & their person should be there in house to repair or check Modem.I have booked complaint both on 198 and MTNL Borivli Shimpoli office telephone number.every time, some one calls up me ans asking me status of the connection, but no proper connection done & no one came to my house
Please advice now with no coonection or frequent disconection, my work is getting affected

I applied a new telephone line & broadband service for my home on 9th March 2010. On next day MTNL Line man came at our home & installed the device. After installation they asking for money to start the phone line.

On 10th march we received the conformation call from Ghatkopar exchange that your Line has been start & billing period has been activated, But again the after 30 minutes phone has been dead & not yet been working.

Requested you to look in to the matter & take the proper action aginst the same.

MTNL-CDMA Mumbai( GARUDA ) dissconnecting telephone services all of sudden without any instruction to subcibers. This are happenning regularly and every month. No body senior officers bothered to attend any of acctual troublefull system to all subcribers for favouring of other PRIVATE TELEPHONE COMPANIES.The call center 1502- the only complaint booking authority for CDMA also refuse to book the complaint and ask to CUSTOMER to visit personally at BKC.If any guidelines for challaenging in COURT or CONSUMER COURT,Pl. mail the details......[protected]@rediffmail.com

Dear Sir /Madam,

This is to bring to your notice, the trouble I had to face recently while applying for Triband (495 Unlimited Combo Plan). I live in Rathodi Village in a rented house which is near Jankalyan Nagar (Malvani Fire Brigade). On 6th of March, 2010, I called on[protected] to enquire about the plan and its eligibility if any. A lady attended the call and when enquired; confirmed that the service is available in my area and asked me to collect the application form from the counter in Malad. When I asked her name, she confirmed that she sits at counter number 4 however refused to give her name. She also asked me to be ready with 3 mandatory documents; NOC with notary, rent agreement and identity proof. On 8th of March, whole day I ran around and made the NOC skipping my work. When I went to submit it to Malad center on 9th, to my surprise, I was informed that I need to visit Kandivali center. Helplessly, I went to Kandivali as instructed to find out that they do not provide Triband service in my area. That was enough to take me on a hell ride. However, Mr. Ghosh at the center was nice enough to make me sit in his cabin and explain me the reasons which went over my head as I couldn’t make out any logic.

Now my question to you is, if there is no service available in the area mentioned above, why on earth I was not informed on my initial enquiry? Secondly, why advertise behind all the B.E.S.T buses that run to and from Malvani bus depot, Marve Rd and Jankalyan Nagar where you do not even have the facility? It should be specified under conditions or atleast on your website where Malad is shown as coverage area. I think its high time, MTNL atleast try to follow BSNL who provides internet service in remote areas of states like Bihar and Assam where people do not even have proper road connectivity. My motive is not to disgrace your enterprise but to do a reality check. It hurts my pride of staying in the most developed metro city in the country and also makes me realise why private providers are flourishing.

I request to you to provide me a clarification on this and a commitment on when will you start working on it and make the service available. I am saddened by the fact that I am loosing out on an apt limited offer Triband plan that suits all my needs. I also want to know if I will be able to book the plan for future use or will I be considered eligible to avail the same plan whenever your services will be available. Hope to get a prompt response.

Regards,
Nayanmoni Das