Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Dear Sir/Ma'am,

My mother holds an MTNL connection[protected]. This is with regards to MTNL Mumbai broadband connection. I had given a request to change my plan on 26th Jan 2010 from Combo 249 to Unlimited download 749 w.e.f 1st Feb 2010.

I received a docket number from the Customer care center T[protected] and a confirmation on 2nd Feb 2010 that my plan has been changed to 749 unlimited download w.e.f 1st Feb 2010. However, today (11th Feb 2010) when I called on 1500 the lady who answered the phone had informed me that the plan will be changed from 1st March and my unbilled amount has reached upto Rs6000/-.

I have already given written complaint to Mr Vaidhyanathan from Mulund West's office about high bill for Jan and Feb 2010 even though my usage is low.

I sincerely request you to kindly look into the matter at the earliest.

Regards,

Deepti Nagwekar.

MY NAME IS R K RATHOD MY TELEPHONE NO IS 28044372. I WANT JANUARY INCOMING AND OUTGOING CALLS DETAILS .PLEASE SEND ME THE DETAILS ON MY MAIL ID.[protected]@yahoo.com

how to unsubFTVmodel
sir i want to unsubscribe the FTVModel message coming from 58888.
i have already sent the unsub message to 58888 but it was not responded.
it provide me a site namely http://203.199.70.160/site/t.jsp?=872 to unsub this but i could not open this site. so please help me.

sir,
my mobile (handset motorola L-7,cell no: [protected]) was stolen on 12th january,2009 at around 10 am. i gave a request to MTNL at 4:30 pm to block my SIM card(request no:R[protected] and according to their database my SIM was blocked at 5:15 pm. subsequently i registered an FIR with the police. when i again went to MTNL to reactivate my SIM, i was surprised to find that my balance which was Rs 550(at the time when phone was stolen) was reduced to just Rs 130. when i asked the customer care executive about this, (request no:R[protected] he gave me the following call details:
at 5:34 pm (after my SIM was blocked) one call on the no:[protected] was made which lasted for 2817 seconds and Rs 432.40 was deducted from my account

sir, i want to ask that how could this be possible that when i have given my request at 4:30 pm, a call can be made from that no. after one hour. moreover this no. seems to be an international no. (possibly the cell no. of saudi arabia)

i would like to complain to you that because of the negligence on the part of MTNL i have incurred a loss of more than Rs 400. moreover since the number is an international no. i am mentally stressed because possilbly somebody can use this no. for wrong reasons.

so please help me and suggest the future course of action.

thanking you

saurabh shah

Respected sir,
i am getting problem in my broadband connection since i take the internet connection as on Oct'09.it is not working properly.The speed is too slow. as per the plan Trib_UL_DATA_256_COMBO ( i.e- Broadband plan-599 unlimited) my speed should be upto 256 kbps, which is not delivered to me.I have regulary registered the complaint at 1504 but they only gave assistance that action should be taken from their side. i complaint about it many times but no action had been taken till now. I am still suffing form the same problem.

I have mailled many complains to [protected]@bol.net.in but no response i got in return. I personally visited to MTNL distric centre they given me only assurance only no solution. Now at last my problem is before you. request u to give your attention towards my problem.

Regards,
Rajnish Rahar
Tel. no.[protected]on which i have taken the internet connection)
Mohan Garden,
new delhi-110059
Mobile no. [protected]

I have this MTNL Triband connection with a landline having number [protected]. When we check their official site, their downloading speed is promised to be 256 kbps while the one we're being offered is merely 30 kbps.
Their connectivity is just pathetic and often the accessibility is interrupted.
I don't know if this is what they have got to offer. If yes then why fool us???
Why not say the reality so that we consider other option beforehand. I am paying Rs 649 per month for the internet and am not satisfied with the services at all..
Kindly look into trhe matter as soon as possible.

I was asked to submit Life certification in the month of November 2009 which was duly submitted as per their directions. But I have not recieved pension of Dec. 2009 till yet i.e. 02.02.2010. I was told by the bank to visit your office. I therefore, request you to kindly release my pension for the month of Dec. 2009 or Jan 2010. PF A/c no. DL/8444/165, P.P.O. no. DL/CPM/31037.

Dear Sir,

I am user of MTNL Broad band, I am facing problem form January 28, 2010, I log a complaint at 1504 MTNL number, the complaint number is 64800004, my request for internet not working since 28 january 2010. Person come to check for my internet and said take modem to recify the problem at the near sanchar hut.

My request is when MTNL charging for maintains charges every month. How can they ask to take modem to sanchar hut for repair. One important thing is engineer how come to attend the call he always say I don't have tools to repair it, check than why he came for ?

Site engineer only killing money and time of MTNL.

As a user of MTNL broad band. One thing I know every few people are working for MTNL.

I had word with my area manager of Mr. D.K.Singh from batra exchange on saturday. He said I don't have proper man power, you carry the modem as well as the adapter in my office I will do change it. Otherwise I would be done on Monday. Monday is over now. My problem is still Pending.

Now Same reply as an area manager given to me, I can go there and collect it somehow when I am paying for every month to MTNL for my on side service than how can i off site.

Please have look this and try to resolve these kind of issue, there are much more things to do have MTNL.
Regards
Deepak Kumar
Khanpur
New Delhi - 110062

Madam/Sir,
I am holder of broadband connection on my telephone no. 22597709 as per plan Rs. 599/-p.m. The present speed of Net is in between 45-75 kbps which is too slow as result a lot of difficulties are being faced by me. I have already made four complaints no. 3173, 1704, 9903 & 5886 with your office but no action has been taken by your good office till date. It is once again requested that kindly check it and get the needful done at the earliest.
with regards

dear sir
i m user of mtnl broad band, my telephone no is[protected], i have problem with broad band since i have installed, some time working some time not. my telephone line and broadband will be out of order for completely one week instead of complaint, i was complaint about it in mtnl office and call centre many times.

why the consumer will pay for that amount which they have not used.

My mobile,Dolphin No.[protected] is not getting range when I am at my house,situated at Amrutvan near Yashodham High School,Goregaon (E),Mumbai 400063.
I have approached the. I approached the sub.Div.Engineer,Mr.P.D.Solanki.He guided me to contact Mr.Mokal,Mob.No.[protected] and Mr.Dhuri,Mob.No.[protected].
They told me that the problem will be sey right within one day.To day.21/01/2010,one week after the complaint the problem remains the same.
I tried to contact Mr.Shrishankar,Chief of Networking,but he is not available in his Office.

I also left a complaint earlier that Dolphin-MTNL recharge coupons are not available outside Delhi and NCR.If I am in Aligarh (U.P.) I feel very difficult to recharge my MTNL dolphin.Only BSNL is available there.I also received a feedback from your side in which you have mentioned that coupons are available in Ghaziabad,Faridabad,Noida and Gurgaon.But this I know.I want that coupons should be available all over INDIA like in M.P.,U.P. etc.Please take serious action.

Hi,

I am using MTNL Broadband past 6 months. Previously, I was using Plan TriB_599. On 21/11/2009 I have applied for TriB Unlimited 384kbps, monthly rental 749/-. In the middle of december when I checked on Customer SelfCare portal it was still not updated with the new plan so I called to the customer care and they confirmed that my plan has changed effective from 1/12/2009 though it will take some time to update in portal.

This month (1/12/2009 to 31/12/2009) bill I saw that Broad Band Monthly service charges is Rs. 1500/- which should be Rs. 749/-. Also I noticed that my plan name is mentioned in Bill is TriB MP4 384Kbps. I searched MTNL portal but there is no such plan with this name also there is no such unlimited plan with Monthly rental Rs. 1500/-.

Please do the needful and correct the billing. I should hold TriB Unlimited 384kbps plan and monthly rental should be Rs. 749/-. I will be waiting for the corrected bill.

P.S.:: I have submitted the application for same to S.D.E. on 11/01/2010 but still o action has been taken.

Thanks & Regards,
Anirban Roy.
Tel. No. :: 25660609
CA No. [protected].

hello,

this is regarding mtnl broadband connection.i registered complaints so many times on 1504,but still no permanent solutions were implemented.the speed is slow and the link lights were blinking continuously.i felt very embarrasing when i am replying to any message,the connection was not there,it seems very pathetic and irritating.its almost one year ans still there is no improvement in any of the performance.kindly help me.my number is 26184264.

Respected sir,
i am getting problem in my broadband connection from starting,when i take the internet connection .it doesnt work properly at any time and the speed is too slow that it takes about 1 min to open a site.,but according to my connection( i.e- Broadband plan-599 unlimited) my speed is upto 256 kbps,which is not delivered to me.I have regulary registered the complaint at 1504 but they only gave assistance that action should be taken from their side.in my modem there are 4 lan connections and i have two computers in my house i wanted to connect broadband in both of the computers but there is any problem in my modem or any i cant give the connection to my second pc i complaint about it many times but no action had been taken till now .

I am writing this mail because no one is responding against my complaints.I request u to give your attention towards my problem and solved it out.

regards,
Prashant kumar
Tel. no.[protected]on which i have taken the internet connection)
Mangol puri,
new delhi-110083

My Name is Anupam Sharma, I am a Prepaid User of MTNL.

A month back i Activated MTNL's DIY Caller tune Facility. it generally takes 12 - 24 hours to Activate that, but even after a month, they haven't Activated it.

Everyday i used to talk to CSEs But they are Not at all aware that what they need to do..Some of them are completly "mad"..they cut my call..they give silly reasons..some time they simply torture.

They dont transfer the call to concerned Department.

Sometime i could talk to Playtune Department as well , But all was in Vain as Even the did nothing.

For a month or so , i used to spend my hour or two daily talking to these .Genuienly they completly Mentally harressed me.

I WOULD LIKE TO COMPLAIN AGAINST ALL THE Concerned Individuals and Against MTNL as well. if you can't Solve the Problems, Why the hell you are Operating.

Regards
Anupam Sharma
[protected]

my self shubham kumar mishra in reference of telephone number 29891559.the connection on binod mishra.
with ca number:-[protected].
i sucked by problem of not proper functioning of mtnl broaband service from last one year always connection under the curtain of problem.
from december 2009 till now dated of complaint it doesn't connected in proper manner for a single minute...lot of complaint logged by me on the 1504 mtnl complaint portal but they dosen't take any specific action and even manger mr.sharma our area manger of badarpur dosen't take any specific action and also dosen't picked phone if he picked then putted that on hold.. if my connection is not in sound manner for more than 15 days then why i get paid the mtnl bill .

no one go throgh my problem what i do i can't understand and without internet connection my work get paralysed. you pepole help me what i do.only one option comes to my vision i withdarw the mtnl connection..every sarkari babu juss busy in taking sip of coffe and always blame to server. what this going on, is server also strucked by cold ?
if there is consistently problem going why not they change the lan wire i don't no why even any lan man come to my house to take any specific action on my problem... i so much sucked and screwed by mtnl service i like to spit on.
any body give me good suggestion how i get rid from this problem pl.

seriously mtnl connection are damm and it in hand of dammn basted

Dear Sir,

I am Prakash C Yadav, my matter is as below:

I had a connection for mtnl landline no: 28704862, since 1979 in OYT General Scheme. For that my father (C.K.Yadav) had paid Rs. 5,000/- as a Deposit amount. When we surrendered our above connection for mtnl landline no: 28704862 at Magathane MTNL Exchange - Borivali - East, in the month of June, 2009 we come to know our Landline Deposit Rs. 5,000/- is Nil.

After that we cross confirmed with Kandivali MTNL Exchange, they are also not ready to give me proper Answer & also said my Landline Deposit Rs. 5,000/- is Nil.

Regarding my Landline Deposit Rs. 5,000/- is Nil: I am requested them to furnish me:
1. Item wise Bills (from & to) detailed to adjusting my deposit amount of Rs. 5,000/-
2. A copy of bills or other records showing the amount of deposit adjusted.
3. Balance amount of deposit as on date.

Till today awited proper reply from them.

Pls. do the needful for above matter.


Thanking you,



Prakash C Yadav
[protected].

Dear Sir,

I am Prakash C Yadav, my matter is as below:

SUB: Receivd Letter No. AOTR-II/W-III/Account Finalize, Outstanding Payment Against Tel No. 28704862. & Not Received Bill copy for Rs. 690/- (To be Send on my above mentioned Residential Address.)For above matter i write letter.....................

To,
Account Officer (AOTR-II/W-III)
5th Floor, Kandivali Exchange
S.V.Road. Kandivali – West.
Mumbai – 400 067.

From,
Chhaganlal K Yadav
B-3, Lavkush Shopping Centre.
Datta Pada Road.
Borivali – East.
Mumbai – 400 066.
Tel: [protected] / [protected].

SUB: Your letter No. AOTR-II/W-III/Account Finalize, Outstanding Payment Against Tel No. 28704862. & Not Received Bill copy for Rs. 690/- (To be Send on my above mentioned Residential Address.)

Dear Sir,
I had received your letter dated: 18/12/2009 on 01/01/2010 by post. Regarding Outstanding Payment against Tel No. 28704862 for Rs. 690/- in which you are not mentioned my Work Order number & date.
I am kindly informed you that I have not received a bill copy for the same till today (i.e. 04/01/2010) & requested you for a bill copy to be send on my above mentioned Address.
Regarding to pay the bill immediately, I am requested you to furnish me:
1. Item wise Bills (from & to) detailed to adjusting my deposit amount of Rs. 5,000/-
2. A copy of bills or other records showing the amount of deposit adjusted.
3. Balance amount of deposit as on date.


Thanking you,

For C.K.Yadav


(Prakash C Yadav)
[protected].

Mumbai – 04/01/2010.

Concern,
I have a billing complaint. First of all my plan have been transferred from plan500 to plan 250 without any request for the bill dated 13/12/09, bill no [protected] and secondly there is a monthly service charge error. My telephone number is [protected].My alternative number is [protected].
I have already tried contacting the area accounts officer
1.27913366
2: 27912783
3: 27912784
but no one picks the phone at his place
I request you to help me sort out the error before the due date.
Thanks