Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Dear all,

Is there realy any body interseted in hearing customer queries............................................................................⇄
Past one month my internet connection is not working, i have registered 'N' number of complaints on 1504, my jonal officer, 198, but no one took this matter seriously.
Issue-"INTERNET LINE IS GETTING DROPPED ON EVERY 15MINS INTERVAL, TO RE-CONNECT I HAVE TO PULL THE PHONE RECEIVER AND DIAL SOME FAKE NUMBERS... DOING SO, ADSL LIGHT START BLINKING AND INTERNET IS STARTED WORKING. THE SAME PRACTICE I HAVE TO REPEAT IN EVERY 15 MINS. AND THE SAME I'M DOING PAST MORE THAN 2 MONTHS... YOU CAN CHECK MY PENDING COMPLAINTS ON THE SAME PAST LONG TIME."
Requested you to kindly get the same checked.

Regards,
consumer no- [protected]
TEL NUMBER[protected]
CONTACT NUMBER[protected]

Hi have subscribed to the MTNL broadband plan of Rs 999/ month for a 1Mbps connection. However I do not get more than 300 Kbps speed & sometimes it is as low as 100 Kbps. This is less than 1/3rd the speed I have subscribed to and am paying for. Inspite of complaints, on phone, emails etc. No action has been taken.
I am planning to switch to another internet service provider.

Sir I am not getting the proper speed of my said broadband and also facing the difficulty of connection frequently off and on. It is humble request to do the needful,

Hem Raj vashisht
([protected])

I AM FACING THE ISSUE REGARDING MTNL BROADBAND SERVICE FROM LAST 2.5 MONTHS AND I HAVE RAISED COMPLAINT FOR THE SAME UP TO THE HIGHEST LEVEL OF MTNL OFFICERS BUT THERE IS NO ACTION TAKEN , WHENEVER I CALL IN TO CONTACT ANY OFFICER SUCH AS MR. TONDON, MR. DINESH ,( THEY ARE THE SENIOR OFFICERS OF MTNL), BUT NO BODY PICKS UP THE PHONE.
AND WHEN THEY PICK THE CALL THEY SAY WE ARE LOOKING INTO THIS MATTER BUT THIS ISSUE IS NOT UNDER ME SO CONTACT OTHER PERSON.
THEY GENERALLY USED TO TACKLE ME HERE AND THERE.
I HAVE A HOPE WITH THIS FORUM SO PLEASE DO TAKE A SERIOUS ACTION FOR THIS.

CONATACT NUMBERS--> [protected]
[protected]

FAULTY TELEPHONE NUMBER-->[protected].

To,
The MTNL
New Delhi

SUBJECT- speed up-gradation delay

Respected Sir/Madam,

This is to notify that i am a user of mtnl broadband from 16th march 2006. plan name triband 999, initial speed 512kbps.as promised i was to receive 1 mbps as per upgrade plan from 1 april 2010. I notified the status of my connection not upgrading to 1 mbps till this date desipte continues reminder to the company. and the connection keeps getting disconnecting and line is very erratic .
Sir when we are paying 999 and not getting the speed as advertised by MTNL in leading newspapers it speaks of the apathy towards their loyal customers.

Sir i have attached speed results from speedtest and MTNL

Sir kindly resolve this issue at the earliest

enclosed hereby
results from 1.) speedtest.net
2.) mtnldelhi.in

Abhishek dutta
84 sahridaya apartments
a/4 paschim vihar ,new delhi 63
phone no:[protected]
mob:[protected]

THE INSTRUMENT OF MY TELEPHONE NUMNER 25085899 IS NOT WORKING PROPERLY. I RQUEST THE AUTHORITIES TO REPLACE WITH A NEW ONE EVEN IF IT IS NOT ADMISSIBLE. I AM READY TO MAKE THE PAYMENT, IF REQUIRED.


B.G.MATHUR

The issue is regarding lethargic behaviuor of MTNL delhi for not responding to telephone dead complaint for 7 days.
The first complaint was logged on 30th march 2010 the generated complained number is 588

The second complaint was made after 48 hours in there grievance cell as it is said by MTNL to log complain in this cell if your complaint is not entertained with in 48 hours.
The complain no. genetrated is B226

But the phone is still dead.

Phone no : 25501346

Dear sir,
I have applied for refund PF since 4 month ago but i am not recieving my PF I was Employee of Spice ( Omnia) Bpo Service process was mtnl & my Employee code - 201562 & my PF no.DL/30996/10634 Sir i need my Pf money so pls help to me
If Require any information pls mail to me i will give to you.
my Allahabad bank account no-[protected]

Thanks & regard
Tauheed Shaikh

Dear Sir,


I have applied for a broadband connection with MTNL Delhi around 2 months ago. But still we have got installed the modem for our broadband connection.

MTNL has provided us the telephone line but no Modem is installed from last 3 Weeks.

Its now beginning to create tension a bit.

Kindly look into the matter as the issue has been pending from very long time. kindly intemate me about the status of complaint on my email id


Looking forward for your kind support.


Thanks & Regards

P.S. BISHT

SIR,
I REPEATEDLY COMPLAINT TO 1504 FOR BROD BAND CONNECTION THAT IT IS NOT REGULARLY CONNECT BUT NOT ACTION TAKEN,EVERY PERSON GIVES ANOTHER PHONE NUMBER TO TALK,
LAST 20 DAYS I AM VERY MUCH FED UP,THIS TYPE OF SERVICE PROVIDER FROM MTNL AND NO ONE TAKES RESPOSIBILITY FOR THIS,MY CONNECTION NUMBER[protected] AND UNDER UNLIMITED PLAN,IT SHOULD BE UNLIMITED COMPLAINTS NOT PLAN.PLS GIVE REASON WHY NOT WE CHOOSE OTHER PROVIDER.

I have applied for MTNL broadband connection a month before but till today they have not installed or provided connection. Each time I visit MTNL Nerul (Navi Mumbai) office, they give me a reason that my telephone line is not O.K and they will rectify the problem as soon as possible. The phone number provided by them doesn't answer the call, and if at all they pick up the call they provide me the different number of sub divisional engineer or ADSL people and they again tell me to meet some one who is never present at his desk. The work order department[protected] doesn't even know how to behave or answer the call. She is too busy to reply or forward my complaint to the respective department. Sub Divisional engineer[protected] only says that connection will be established tomorrow (which tomorrow , no body knows). Each time I have to take half day from my work and go to MTNL Nerul Office just to enquire status of my application. Does anyone know how to get work done from this pathetical unproffessional people.

phone dead since one week. regietered complaint on 198 service and the complaint number is 805.

But still the phone os down

Hi,

I have been using MTNL broadband connection for last 1.5 year.
Phone number - 28334375
CA number - [protected]
But for last 2 months, i am facing a hell lot of issues with the connectivity and the speed problem.
I have raised more than 50 complaints on internet as well as on 1504, but nothing happens.
My plan is that of Rs 649 per month.

On this plan i am getting a download speed of just 8 kbps, which was earlier 60kbps.

I have spoken to the Section supervisor too and he gave me this email id and asked to tell him if didnt get any response and submit a letter to the SDO office.
Also the net goes down too frequently
.
Please do the needful asap as it is very frustrating.
Kindly increase the connection and download speed of the net.

Thanks in advance.
Regards
Deepak

I installed my MTNL Broadband Connection on 30th March, 2010.
It worked for about an hour or so and then its not working at all.
I have lodged complaint many a times, but there is non-compliance of all the complaints lodged.
I'm giving details of all the complaint lodged with MTNL below herewith :
Date Complaint No
30.03.2010 64300005
30.03.2010 64100681
31.03.2010 60202306
01.04.2010 64600461
02.04.2010 64800014

I'm highly dissapointed by the service MTNL is providing and as such there is no action on their part.
No one is taking accountability and they keep on forwarding complaints.
I wish that you will act onto this matter, take necessary action and get me some relief binding all such complication.
Kindly expediate on this matter.

Regards
Saurabh Jain
Consumer No. [protected]
Telehone No. 23965036
Mob No. [protected]

Hi,

I have been calling MTNL helpline for over 18 months to get my internet connection fixed. The connection keeps disconnecting frequently. The technicians who answer the call are clueless and keep telling me that the modem is faulty. I have had so many complaint numbers however, everytime when I call in, they are unable to locate my call. Infact, now they dont even answer the call, the phone keeps ringing and gets disconnected.

I also called to check the current speed of my connection. I was told to be online while the same is being checked. For 20 minutes I stayed on phone with no one on the other side. I called back and again the same thing.

I really want to reach out to someone who is a regional head to make him go through the same experience and question the quality checks that is being done on this team. It simply is a time waste talking to them and there is no one to complain.

Dear Sir,

On 26 Dec' 09, i went to MTNL Office to get the new connection for MTNL Broadband Service & that time they ask me to deposit 500 Rs for the same. i have deposit the same to Company. after 03 days i had received a call for reconfirmation the details & they told me that within 02 days Lineman has come give a connection with Handset & Modem.

But as of now i didn't get any connection & when i registered a complaint then they told me that there is a pending bill on your father's name.

please help to on this matter.

with regards,
Sarabjeet
[protected]

I had sent a complaint to MTNL Vigilance through the Website on[protected], 00:07:15

"My Trump Balance was reduced by about Rs.50 on Mar.5 between Noon and Midnight, without being used.
I booked 2 complaints Nos. CC[protected] and CC[protected], but they were both closed as resolved!
I suspect MTNL employees of diverting funds from my account to theirs. Please Investigate."
The complaint reference number is 78232 for tracking above complaint.
Obviously, I do not expect MTNL to cheat its customers.
I am writing to you though the amount is small, as it could be part of a much larger Racket, and request you to ensure suitable action is taken at the earliest."

When I did not receive a reply, I sent email copies with a reminder to :
1. Shri Peeyush Aggrawal, Chief General Manager (LS)
2. Shri Bhim Singh, General Manager (Vigilance)
3. Shri Rakesh Tumane, General Manager (Finance)
4. Shri Satyapal Singh, General Manager (Central)

I finally received their clarification as under:

"From the attached logs, it can be seen that the subscriber has opted
for the bidding service for premium Dolphin/Trump numbers. For this
the user had logged on our homepage (http://mtnlmumbai.in/ ) and
selected the link for premium number bidding. After this a validation
key is sent to the subscriber on his mobile thro SMS. When he logs in
again with his username and validation key as the password, a sms from
[protected] is sent to deduct Rs.47/- as the charge o[censored]sing this
service.
Therefore the amount of Rs.47/- was charged to him for the usage of
bidding for premium numbers.
Thanks & Regards
Sandeep Singh
TL-Operations"

The matter rests with my clarification as under:

"I DID NOT BID FOR ANYTHING AT ALL, CAN YOU NOT UNDERSTAND?
You state:
"From the attached logs, it can be seen that the subscriber has opted
for the bidding service for premium Dolphin/Trump numbers. For this
the user had logged on our homepage (http://mtnlmumbai.in/ ) and
selected the link for premium number bidding. After this a validation
key is sent to the subscriber on his mobile thro SMS. When he logs in
again with his username and validation key as the password, a sms from
[protected] is sent to deduct Rs.47/- as the charge o[censored]sing this
service."
I DID NOT RECEIVE ANY VALIDATION KEY.
I DID NOT LOG ON WITH USERNAME AND PASSWORD.
YOUR LOGS SEEM TO BE FABRICATED! I WOULD NOT ESCALATE AN ISSUE FOR RS.47, BUT I CANNOT ACCEPT SUCH DECEPTION!
Prof. Percy Shroff

Dear Sir,

Sub: Landline Tel No.[protected], Refund of deposit Not received Till Date.

we had tel:[protected], Of MTNL, Bhayander, and the same we had termintaed before two years, but the MTNL had not issued our refund Payments cheque till date, we had received only refund order, but therewas not any refund paymnets cheque or demanddraft enclosed, and we had comminicated with the our local exchange, also the mtnl mumbai area office by e.mail but till date we had not received any reply from departments.

Mrs.
ansuya Patel
[protected]@yahoo.co.in

I have registered to pay my mtnl landline bill through ICICI online bill pay. First two months bill not uploaded and i had to pay the bill manually with penalty of Rs 10 each time. When complaint to ICICI they said it is fault of mtnl, due to not uploading the bill it could not paid on time. After lots of complaint and written complaint bill for next month got uploaded and paid on time. But this was for just one month as next month again bill did not uploaded. I chose this service for automatic bill will be paid but now i think it is even easy to stand in queue and pay the bill. Response from ICICI and mtnl when complaint are not good. I would suggest them not to offer such service which they cant manage.

I have a broadband connection on my MTNL land line, just received a bill from MTNL for the for the month of February station broad band charges of over Rs 5000/-. I have been using this connection for over one & a half year and have never got a bill for broadband usage more than Rs 300/-. Met the concerned engineer at the Jogeshwari Exchange on level 2 and he logs into his system and tells me the usage has been made by you. I tried reasioning with him that i can see usage happening past Midnight & early morning where heavy downloads of over 500 MB happens. to this he says that it seems that you have downloaded. I told him that the modem & pc are off for days without being used and still there is Broadband down loads happening. I also told him that if i were to be downloading such heavy files would'nt I take an appropiate plan (plans for unlimited usage start from Rs 495/- per month), I am not a fool to unessairly pay such a high amount of Rs 5000/- when there is an option to pay Rs 500/- per month for similar usage.

I feel that the MTNL engineers are into a racket of misusing the customer accounts for high revenue gains
Please let me know if I can get some help and advice on what i should do next.

Tel # 26778500
T Dmello
Andheri, W
Amboli