Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

MTNL Broadband — IRRESPONSIBLE BEHAVIOUR

DEAR SIR,

I AM ONE OF THE OLDEST CUSTOMERS OF MTNL. MY TELEPHONE NUMBER IS 25610443. INSPITE OF REPEATED COMPLAINTS AND WRITING TO GM/AGM, MY PROBLEM HAS STILL NOT BEEN LOOKED INTO.

sir
i want to a new connection for a landline and broadband. my booking date[protected]...today yhe 7th day ...and there is no action on my complaint...so please solve my problem very fast

I made a complaint on computer as well as to Nehru Place Office regarding non-working of broad band(internet ) Telephone No.29841746 about 15 days back. No one has attended the complaint sofar. I am paying the bill in time even in case of non-working of broad band. I am fed up with the services of the MTNL. I case, my problem is not rectified, I will be compelled to get it disconnecte shortly. My address is 10/71 Nehru Nagar, New Delhi-110065

like to register a complaint against MTNL Delhi.

My phone no. is 28311361, and i like to wake up the MTNL working staff, as i am not satisfied with their service and their Internet broadband connection, which they installed to my place. My Internet Connection is not been working properly from last six months. I also made several complaint to MTNL TOll free no's 1500, 1504 .
MY CONNECTION GETS DISCONNECTED IN EVERY 10-15 MINUTES.
WHENEVER I COMPLAINT TO LINEMAN, HE SUGGESTS THE FAULT IS NOT OF LINE AND VISEVERSA.
I am suffering a lot from this irresponsible behavior of MTNL Broadband department, as i have to pay the Internet bills, even without using the serviceproperly. I am requesting MTNL Department to please do the needful, otherwise i'll move towards the Consumer Court regarding this matter or i may seek the laxity on the part of MTNL through RTI Act 05.
IF WITHIN 2-3 DAYS YOU CAN'T HELP ME, THEN YOU PLEASE DISCONNECT THE INTERNET CONNECTION AS WE WILL SHIFT TO AIRTEL THEN.
IN INDIA'S CAPITAL DELHI, THESE THINGS ARE HAPPENING THEN WHAT ABOUT OTHER CITIES. ( SHAME TO MTNL )...
My Name is SANJAY KHURANA
Phone No- [protected]
add: 67/7, EAST PUNJABI BAGH,
NEW DELHI - 110026

My telephone no. is 23844273 and i would like to wake MTNL staff members as their working is HORRIBLE, i made so many calls to 1504, but it is a complete TIMEWASTE, every time i have to wait for at least 40-45 minutes n facing a lot of problem because of it.I want to knw my internet plan and have a problem in its wiring. I m fed up with the service of MTNL, and request you to check my problem.
I[censored] can not work, and problem will happen like this then it is really very SHAMEFUL for MTNL.
NAME - Anil Jindal
ADDRESS - 18/6 Shakti Nagar, Delhi-110007.
PH. NO. - [protected].

My phone no. is 23654350 and i like to wake up the MTNL working staff, as i am not satisfied with their service and their Internet broadband connection, which they installed to my place. My Internet Connection is not been working from the last One & Half month. Earlier I was using unlimited plan, to which I requested to change to the minimum tariff plan and I also made several complaint to MTNL TOll free no's 1500, 1504 and 198, am suffering a lot from this irresponsible behavior of MTNL Broadband department, as i have to pay the Internet bills, even without using the service. I am requesting MTNL Department to please do the needful, otherwise i'll move towards the Consumer Court regarding this matter or i may seek the laxity on the part of MTNL through RTI Act 05.
My Name is JASBIR KAUR
MY NO IS [protected]

MTNL — Non Satisfaction against complaints

My Mobile number is [protected] in the name of SAVITA. The service provider is MTNL. I made complaints to MTNL vide complaint no. 19300036, dated 5/9/2010, complaint no. 19300254, dated 7/9/2010 and complaint no. 19300284, dated12/9/2010. The problem is, we are not receiving incoming sms on my MTNL number from any mobile. Everytime we complain regarding this problem, they ignore the compaint and says that there is no problem from their serives. They says that problem is with your handset not with our services.
We tried our handset with other service provider's sim card and the handset was working OK, but not with MTNL sim card. The MTNL is not accepting this.
Kindly ask MTNL to take immediate action in this matter and get us relief from this problem.

Do u think u get any reply from them so easily ? if this happens it will be 8th wonder of the world .. so i[censored] can pls change ur service provider. THATS WHAT I CAN SAY ALL .

Dear Sir,

My telephone instrument got damaged. Kindly make necessary action to get it corrected.

Telephone No 25132974

Hari Nagar

We are using number 28344224, Monthly service charge is Rs 500 and also using broadband of Rs 249 rental plan per month. Our address is 302-A, Swaran Park, Udyog Nagar, Mundaka, Delhi-110041.
My phone number 28344224 is not working because noise problume and brodband also.
On dated 23.07.09 to 18.08.09( 27 days intruput). we were suffring because D.P fault is there. Here required change under groung cable. About this we complaint on dated 24/07/09 at 25107444 and get complaint number 845.
We meet my area line man Mr Bhardwaj. He said to me here D.P. fault, require change cable. So you should meet Mr Sunil his number is 20596301. And then we call Mr. V.P.Sing (S.D.O) his number is 20056100. V.P.Singh suggest me that Cable fault problume is not my responsibility. So we called Mr. D.s.Rathi his number is [protected], 2834188. Mr Rathi said that me that I am not taking any public dealing. So you called V.P .Singh. Her I am puzzeld.
We called Mr Satpal Rana his number is 25943416, [protected] (D.E) Nangloi. He didnot get sutasfactory answer. He repeated call to Mr V.P.Singh (S.D.O).
At last we called[protected]Area Manager Harinagar) and also Courier of hard copy of my
complain and mail on Dated 07.08.09
On Date 10.08.09 called G.M.Office on 25410505.
After a long period taking 27 days, On dated 18.08.09 My telephone working proper. His noise problume short out on dated 18.08.09( After 27 days ).
My Telephone No[protected], consumer No. [protected], Bill No-[protected], Bill Dated 09/08/09, Pay by Dated-29.08.09, amount payable Rs 1274. Previous reading and Date 14677, 01.07.09 and Current reading date-15496, 31.07.09., Metred called 819.
I there for request you to grant me rebait of 9 days in month of july and 18th days rebaiting me in month of august also. And genrate a new bill for Month of July, reduceing from My current Bill of Nine days monthly charges.
Thanking You
Your's Truely
Paramjeet
N.G.Engineering Co.
302-A, Swaran Park, Udyog Nagar,
Mundka.
M.no-[protected]

Telephone Connection no.:25211478
Consumer no. :[protected]
I have observed that there is a mistake in the billing address which is mentioned as:-

(207, DDA SFS Flats, Rohtas Road Madipur, New Delhi 110063) whereas it should be Flat No. 207, Punjabi Bagh Aptts.(DDA SFS Flats) Rohtak Road New Delhi 110063.

Definatelty this type of Officer shoul be punished, don't know what understand when they get Govt.job and take the seat.
Definatelty officer should punish b'coz I am also hunted this type of matter.

Rajpal singh
H.no. 9, Tekhand Village Okhla Ph -I New Delhi - 110020
Telephone no.[protected]
Plan : TriBand Unlimited Combo - 599
1) Bill Amount - 9994/-
2) Bill Amount - 477/-

Pls. send urgently Itemised All Bill Details.

Rajpal singh

Hi,
This is to bring to your notice the irregularity in the billing of broadband usage for my number 26365108 for the period of June 2010.
We have the TriB 500 combo plan, which entitles us to 2560 MB of free data download. In the month of June, our download usage was 2543 Mb and still we are being charged for extra usage.
Attached are the details of our usage, as provided by the MTNL customer portal.
Given below are the details.

Phone Number[protected]
Free usage limit - 2560 MB
Usage - 2543 MB
Usage being charged for - 2941 MB
Due date for bill payment - July 30, 2010

I have been complaining for the past two weeks at various places regarding the same but to no avail.
I request you to kindly look into the matter as the due date is approaching.
Hope to hear from you soon.

Thanking You,
Debajyoti Nag
+91-[protected]
[protected]

we have taken the unlimited plan of mtnl.according to the plan we should get the speed of 2mbps but we are getting only 15kbps.we have registerd the complaint lot of times but staff says that they cannot do anything about it and they are helpless.please help to solve the problem as it takes a lot of time to download anything.
thank you

very low speed of broadband

have been using the MTNL internet since a month and found that the internet speed is very slow, I took the plan of 526Kbps and getting the speed of 120Kbps only and called 1504 several times but no response. and when I try to open www.microsoft.com. I am not able to browse the microsoft web site too, even I am not able to login to windows messenger or login to hotmail.com. I have called about this problem but there is no response from MTNL. my number is 28547336
I think MTNL is not taking its customers seriously.

DEAR SIR,

I have a Broad Band Connection of MTNL since more then one year and I am working as Advocate in District Courts, Tis Hazari Courts Delhi and In the site of High Court of Delhi the Cause list of the High court could not be up dated by your department since more then 6 months.Kindly update the same immidiatly.

S.K.CHAWLA
ADVOCATE
CHAMBER NO-237, EASTERN WING,
TIS HAZARI COURTS, DELHI-54

HELLO, SIR MY IS C.S RITESH KUMAR MY NO IS [protected], [protected] BOTH ARE DOLPHIN CONNECTION I AM FACING A NETWORK PROBLEM FROM LAST THREE MONTH IN MY LOCAL AREA
UTTAM NAGAR IN VIKAS NAGAR EVERY I REGISTERD A COMPLAINT AGINST THE NETWORK PROBLEM BUT THE CUSTOMER CARE GUYS ALWAYS CUT THE CALL THEY ARE VERY IRRITAING GUYS WHAT SHOULD I DO AND THEY ARE NOT PROVIDING THE COMPLAINT NO ALSO

Complaint no. 57632 Dt 30/12/9 for broadband band ( Net Not Working ) with land line 25709128, the tech. visited to repair on 31/12/9, could not rectifiey it,

MTNL,DELHI — POOR NETWORK

My mobile number is [protected]. after activation I found no network in my house. I have lodged many complent in last 6 years but no improvement in signal in my house.
mkbharal

please send a duplicate telephone bill

My land line number is 28977471, this is new connection and its about more than 2 months from Jan 2013 I had not received any bill at my correspondence house address for the same. When I contacted MTNL officers in the month of Feb 2013 they told me that since this is the first bill you will get the same late, but till now I haven't received any bill.
Please check on priority and confirm to whom should I contact for issue.

SIR, I HAVE APPLIED A TELEPHONE CONNECTION WITH BROAD BAND SERVICES IN M/O SEPT. 2008 AND TELEPHONE WAS INSTALLED IN NEXT WEEK AND WORKING SINCE ITS INSTALLATION. BUT BROADBAND CONNECTION NEVER WORKED . ITS ADSL LIGHT BLINKS ALWAYS. DESPITE COMPLAINED TO CUSTOMERCARE AND IN CONCERNED TELEPHONE EXCHANGE NO POSITIVE RESPONSE RECEIVED. LINMEN VISITED AND SHOWS THEIR INABILITY TO RECTIFY THE DEFAULT. MTNL IS CHARGING ITS CHAGE ON MONTHLY BASIS FOR BROADBAND SERVICE WITHOUT PROVIDING SERVICE. MY TELEPHONE NO IS 25050417.
KINDLY HELP ME TO RECTIFY THE DEAULT AND ASK MTNL TO REFUND THE MONEY COLLECTED FROM ME FOR SERVICE NOT PROVIDED TO ME FROM SEP TO YET.

MY BROADBAND IS NOT WORKING WITH LAN.
NO ONE ATTENDS ON COMPLAINTS BOOKED ON 1500/1504/BROADBAND LINEMAN/EXCHANGE, SINCE 10TH.OCT2008.
SOME ONE PLEASE HELP.

Broadband Connection — Delhi Telephone # 25075795 with broadband connection never connected

Regret to inform you that the Broadband connection provided with my telephone number 25075795 in Dwarka (Sector-7) New Delhi hardly worked, eversince it is installed (1st week of Nov. 2008).

Recently the modem was changed from MTNL, Sector-6 office, but still it is not working. Again I approached the MTNL (SDO), Sector-6, but the changed modem was not working at their end also. They had mentioned that the problem is of Port at MTNL end.

It is very painful to state that throughout I have experienced irresponsible attitude of MTNL service providers for the broadband internet connection.

I would earnestly request for immediate action in the matter.

Raghu

Regret to inform you that the Broadband connection provided with my telephone number 25075795 in Dwarka (Sector-7) New Delhi hardly worked, eversince it is installed (1st week of Nov. 2008).

Recently the modem was changed from MTNL, Sector-6 office, but still it is not working. Again I approached the MTNL (SDO), Sector-6, but the changed modem was not working at their end also. They had mentioned that the problem is of Port at MTNL end.

It is very painful to state that throughout I have experienced irresponsible attitude of MTNL service providers for the broadband internet connection.

I would earnestly request for immediate action in the matter.

Raghu

My IP TV on telephone Connection No 22241396 is not working for the last more than 2 months and about 25 complaints to Aksh at Phone No. 12699 have failed to produce any result. At every complaint I am assured that the problem would be resolved in 24/48 hours but I am facing the same old problem of Waiting Signal or Blue Screen with No Network connection. As advised by Aksh I contacted Officer Incharge Sanchar Hut Madhu Vihar but he expressed his unability to solve my problem.

I therefore request you to either get my problem resolved without further delay and adjust my bills for failing to provide me proper service.or else PASS NECESSARY ORDERS TO DISCONNECT THIS CONNECTION AND REFUND BACK THE SECURITY.



Thanking You.





S C KOHLI

Ph. No. 22241471

20414546.

my internet stops workink in between

my internet doesn't work

internet doesn't work
and all the time 1504 no. goes busy!!!

My braodband on telephone Connection No[protected] is not working for the last 4 months and more than 50 complaints to mtnl departmetn throgh various channel like at Phone No. 1500, 1504, 197.. and email and online complaint register, but failed to produce any positive result. At every complaint, assured that the problem would be resolved in 24-48 hours but I am facing the same old problem, like phone dead, not connecting internate, if connecting then not geting speed (single page opens in more than 60 seconds).
I therefore request you to either get my problem resolved without further delay and adjust my bills for failing to provide me proper service.or else PASS NECESSARY ORDERS TO DISCONNECT THIS CONNECTION AND REFUND BACK THE SECURITY.

Thanks and Regards,
Ranjeet Kr. Jha
MTNL NO :[protected]

Hi Sir,

I have applied for Broadband Internet connetion and Internet kit was installed in my home PC but connection was not establish due to shortage of wire and the concern person said, bring a wire and connet your internet with you PC

I have bring the required wire to connect phone line with my PC and i am just waiting to start Internet on my PC, i don't know how to connect it

Please send concern person to install internet connent on my PC As soon as possible


Thanks & Regards
Surender Kumar

ADSL LIGHT BLINKING

From: SHASHI BHUSHAN SHARMA

MATANGI BHAWAN

CHATTER PUR MANDIR COMPLEX

CHATTER PUR, NEW DELHI



TO







MTNL DELHI



SUB : BROADBAND CONNECTION ON PHONE NO 26802478



Dear Sir,

I booked a broadbamd connection on MTNL line no -1500 .Iwas given a code no 4800151 on 18th APRIL 2009 with the assurance that the internet connection will be provided to me with in a week.



The line man of chatter pur exchange came alongwith a modem and a installer CD . He got a form which was filled up. The lineman told me that some senior person will come and connection will start.



No one has turned up to connect the modem with computer till to date. All my efforts failed to speak to some one as all the nos provided by service centre are bussy or keep on ringing, , ringing & then stop.



To my utter surprise when I received the bill of my telephone no 26802478 it includes the charges of internet connection from 24-04-09 wherin it has not been connected as yet .

You are rquested to send some one who is able to connect modem with telephone and computer so that the services of internet could be used.



Hoping for an immediate response

I am reget to say that broad band connection provided with my telephone No.28061845 under jurisduction of Bijwasan telephone exchange not working since 15 days and more than 20 complaints to MTNL Department were made through various channels like at phone No.1504, 1500 and 197 and also personally visited bijwasan telephone exchange but failed to produce any positive results. At every complaint assured that the problem would be resolved in 24-28 hrs but in vain.
It is, therefore, requested to your kind honour that get my problem resolved without further delay and passed instructions to adjust my monthly bill for not available of internet services for 15 days and accordingly adjust the same amont in the next generation bill.
I am painfull to inform you that JEs of Bijwashan Telephone exchange not performing their duties in a pleasant manner and their busy in other activities. Please look into the matter.
Thanking you,

T S Chalam
Inspector in Central Police Organization.

In bahanchodo ki maa bahan ko utha laao or phir inse baat karo tabhi ye hum sabki problem solve karenge. 9 baje ka time hai bahankelode 11 baje exchange main aate hai 5 baje tak ka time hota hai 3 baje ke baad apni gand marvane pahonch jate hai. Complaint karne ka koi fayda nahin hai.

Sir,

I am the user of mtnl broadband and my mtnl no is :[protected], my internet is not working last 10 days i have complaint many times but no response and my address is :- k-1-18/625 sangam vihar New Delhi 110062, i am complaint our area manager name :- Pooja she also refused to help me, and the line man are also a very bad person he always talk to very bad language. So i need your help
I shall be thanks full to you...


Regards
Sunl Kumar

My Phone no. was 27537266 and i have tried to Shifted is other address. i already submitted the form for that before 15 day still it not shift... anyone can tell me what will do ???

Broadband Connection — connection not given & misinformation from Your sales person.

dear sir/mam
i got broadband connection on 5 july but i didnt got connection till 13 july
my plan was Rs 899 for 256 kbps with unlimited download.
sir its very shamfull to say that after eight days i paid for connection i didnt get connection, when u claim for fastest &finest service.

sir /mam your sales person mr Arvind upadhya sold me the connection before 8 days and said to give connection within 2 days, but i m sorry to say after giving before 8 adys i didnt got connection.
your sales person Mr Arvind upadhya gave me lot of miss imformation & now from past 5 days he is not recieving my phone call.i called several times a day to ask about my connection, but he didnt recieved any of my call.
sir/mam i m realy frustrated about my broadband connection issue & behviour of your sales person.

so plztake action in this matter as soon as possible.
thanking you.
amar banerjee;
flat no 103 raj palace, opposite pawan cinema,
GT road ghaziabad.
mob no [protected].

my SEFno is 1182081.

hi sir

my phone no is 25965498 thats is not working properly and the broadband is also not working that is giving very bad response... my net is not working 5 mint regulor ...that is disconnected 2-5 mint... plz tell me what i do????

myself is manoj sharma from 6B/1 east azad nager st, no.10 delhi-51, my cont.. no[protected], customer no.[protected].
I have taken one bro. band.. connection from MTNL. at 15 july.iam vry disappointed Bcz of my net is not working still yet, and In my system there is no Creating any setting in ur side,
iam requesting to u, Pls looking that matter on ugent basis, so that we can use ur service.


manoj sharma
#[protected]

myself is Amlesh Kumar from K-756 /9 Sangam vihar delhi- 62, my cont.. no[protected]

I have taken one bro. band.. connection from MTNL. on 20 july.iam vry disappointed Bcz of my net is not working still yet, and In my system there is no Creating any setting in ur side,
iam requesting to u, Pls looking that matter on ugent basis, so that we can use ur service. it is my seccong request .
my first complaint no is 41601240

Amlesh kumar
Mob No . [protected]

MY BRODBAND CONNECTION 25338117 IS NOT WORKING PROPERLY. IT WORKS ONLY ALONGWITH THE BUSY TELEPHONE LINE. IT IS JUST LIKE A DIALUP CONNECTION.
AFTER LOT OF COMPLAINTS LINEMAN TOLD ME, THAT THERE IS A CABLE FAULT. THIS IS NOT IN OUR HAND. BUT IT WORKS WITH A BUSY LINE. IF THERE IS CABLE FAULT, THEN THE TELEPHONE CAN NOT WORK.

MAY I ASK GM MTNL TO REPLY ON THIS. WHAT I HAVE TO DO FOR SUCH TYPE OF CONNECTION. I AM NOT GETTING ANY BENEFIT OF BROADBAND CONNECTION. I GET CONNECTED ONLY AFTER BUSY THE LINE. I CAN NOT ATTEND ANY CALL WHEN I USES THE NET.

I REQUEST TO GM MTNL TO RECRUIT SOME GOOD ENGINEERS IN PLACE OF THESE ILLITERATE LINEMEN. SO THAT SERVICE LEVEL CAN BE IMPROVED.

PLEASE LOOK INTO THE MATTER ON URGENT BASIS SO THAT WE CAN USE YOUR SERVICE.

Sir,

I would like to inform you that my landline connection number is 23744683 in the name o[censored]pender, C-173, Albert Square Gole Market. I have complained in your help line number 198 and you have provide me a complaint number 48. But I have no response in this complaint. I am humbly request you to provide me a New Instrument immediately.


( Upender )

Broadband Connection — applied for broadband connetion not given

Sir
I applied internet connetion so some one came and set the wire in my home after some days they had come cut the wire without my absence. what is the reason i do not know. let me know. already i have given cheque also Rs.500/- please returns this amount.

with regards

K.SAMUEL

PH.NO.[protected]

details needed

clls

Hi,

From Feb"Months" I'm use MTNL BROADBAND I am facing problem with my MTNL Broadband.


Name: Raj Biri,
Address Rz-20c/4A/1, street no-1
Main Sagar Pur, New Delhi-110046

Telephone no[protected]
CA No- [protected]


Everyday most of the time it disconnected I am working in stock market, It works fine for some time (but also disconnect 2-3 hours in brakes in 10 to 30 times). But i start my stock trading I am never be sure that internet will work or not, and most of the time its not working.

When i complaint to 1504, they register complain for problem in line/cable, but lineman comes to correct anything when i call them they just say you phone is ok so your line is also. I ask lineman to replace the old cable (it has multiple joint in it), but they say that they don't have new cable to change.

There are too many complaints i made on 1504 from feb month ) complaint no are : 7180 (23-feb-2009 ), 2446 (06-march-2009 ), 5835 (06-april-2009 ), 8274 (12 may 2009, 4728 (21-May-2009), 5357 (29 may 2009), 4331 ( 05 june 2009), 2204 (10 june 2009), 3148 (18 june 2009),

Now before giving up the my broadband connection i want to know if the problem is in my line/cable or your server is used to work like this. But i don't know how to find out.

I want my full refund from feb 2009 to till month


If you can, please let me know how to resolve this issue.

Thanks
SACHIN TANWAR

sir, inspite of my repeated request the department has not installed the broadband connection for the last 6 months from sep onwards and i am paying the rent and has also requested for disconnection letter dated[protected] but uptill no action has been taken so you are kindly requested to refund the amount with regards, rajesh malik [protected]

MTNL - IPTV — In Spite of regular complaint, does not work properly

I have got MTNL IPTV as my cable provider (set top box) since almost 9mts now. The service is very bad, they do not show many sports channels along with a lot of new channels, inspite of promising it in the start, vision and reception is horrible. It keeps gettin disconnected in between, I have asked them to disconnect the service but no one comes home for the same or even bother to call for bad customer service. I am very tired and irritated with this horrible service. Please ask the company to refund all my money and disconnect their horrible service from my house.

Use Consumer Court to fulfill ur requirement. :)

Search on Internet for your area's GM, give him/her a call and explain the problem. That might help. Also go to the local exchange/ MTNL sanchaar haat and ask for Divisional Engineer and explain him the problem.
If noting happens give a call to 23356666. Its central grievances no. and lodge a complaint there. Make sure you get a complaint no for your complaint.

Good luck and lets teach the lazy MTNL ppl a lesson. Afterall its our money they ask for every month.
Caio..

Dear Sir,
I have been using this connection for last 5-6 years, there were not any issue in the bigning but for last 2-3 months i am facing several problems i.g Connectivith - IP television prob etc, i have talked so many time to the customer care but each time they have promissid the problems will resolve within 24 hours. i have been listioning the very same sentences since problem exist. Do let me know what i have to do next. do i need to call/Emails to the DGM or MD, to solve out this problem. or do i dissconnect this connection. kindly revert this issue as soon as possible.

Anurag
Kaizen Institute (India)

despite a fact i am an advocate the MTNL broadband officer demanded bribes from me to get uninterupted broadband service. i had lodge many legal notice and get the reply now my court case is about to settle but it take more than one year to fight against the corruption and red tapism in MTNL Delhi. no hearing what action made on corrupt officers

I regret to bring to your kind notice, my sad experience with getting an
MTNL internet connection installed at my home.
I had registered for an MTNL Broadband connection on JUNE 2008.

My broadband connections is not working regularly anytime.
its always disconnected automatlcly for 10-15 minutes.
I have made many complaints but the internet connection has not been
repaired.

When called, the reply I get from the official is, "it will solved shorly".
after that no-one come to see the problem. now i m totally regreted from mtnl services


Please look into the matter and arrange to get the internet problem solved at
the earliest.


Looking forward to hearing from you and thanking you.

Manish Garg
ph[protected]

I regret to bring to your kind notice, my sad experience with getting an
MTNL internet connection installed at my home.
I had registered for an MTNL Broadband connection on JUNE 2008.

My broadband connections is not working regularly anytime.
its always disconnected automatlcly for 10-15 minutes.
I have made many complaints but the internet connection has not been
repaired.

When called, the reply I get from the official is, "it will solved shorly".
after that no-one come to see the problem. now i m totally regreted from mtnl services


Please look into the matter and arrange to get the internet problem solved at
the earliest.


Looking forward to hearing from you and thanking you.

my telephone no is[protected] & my broadband is not working in the night time & i have complaint of it many times to local authority but they does not respond to it & i am facing the same problem till now.if you are unable to resolve my problem than i will not pay next bill and do not want to continue with your services.

The day i have installed my MTNL broadband connection i encountered only problems. I have complainted atleast a 1000 times but they end up saying we will look into it and send an engineer. But they only send a linesman who checks the telephone line. Now when am paying 600 bucks per month dont i deserve a better service. I am helpless at this moment. My friends crack jokes on me after having an unlimited connection i check my mails in a cafe.

My broadband connections is not working regularly anytime.
its always disconnected automatlcly for 10-15 minutes.
I have made many complaints but the internet connection has not been
repaired.

When called, the reply I get from the official is, "it will solved shorly".
after that no-one come to see the problem. now i m totally regreted from mtnl services


Please look into the matter and arrange to get the internet problem solved at
the earliest.

Dheeraj Narang
[protected]

I had complaint[protected] on 11/06/09 but unfofrtunatly my comp. was not attended till date.and nobody is bother for my complaint.MTNL has the worst service back up with this kind of service and attitude towards there customer, whenever i had called up against my comp. they replied in the same manner that today your comp. will be resolved but today never comes in the dictionary of MTNL.

i am using broad band 599 unlimitted plan. my phone no is[protected]. my downloding speed become very slow reduced from 200 kbps to 20 kbps since last 2 and a half month. i have done many times complaints on 1504. but did''nt get any response kindly[protected]

i have been using mtnl for the last i year .i am using the mtnl plan 599 unlimited.i used to get good speed of about 200-210 kbps.but last one month beforei am geting very low speed 20-25 kbps.so kindly check

[protected] my phone no-

Dear Team

This is with reference to my Phone no:[protected]. I have been facing problems with MTNL since 6 months now.I ve been complaining about the same at their office but all in vein.

Connection does'nt work properly. even After repeated complaints I don't think MTNL values their customer as other private players do.

Being a Govt Manged Deptt. they are least bothered and I think this is the reason they are facing a tough time these days and let me tell you if this attitude continues. thing are going to be worse for MTNL.

If this problem is not resolved within some time.. I have no choice but to get rid of it as I have lot of choices outside MTNL horizon

Regards
Abhishek Chakra
[protected]

I HAVE SUBMITTED MY FORM AT POWAI MTNL AND THEY AGREED COME WITHIN 2DAYS, BUT ITS BEEN WEEK AND NO SIGNS OF MTNL PEOPLE AT MY HOUSE, MY LANDLINE NO IS 28517823
REQUEST U TO DO IT TODAY ITSELF.

My Telephone No.[protected] . I have Mtnl broad band internet connection.
It is not working properly since 28.07.2009. Complaint lodged. Complaint No. 9161 dated 28.07.2009. The said complaint is not attended since last 7 days.

broadband not working for the last one month
[protected]

MTNL, Delhi — Over Billings

COMPLAINT


I am having one telephone connection (No[protected] with broadband facility on my residence at B – 460, FF, Meera Bagh, Paschim Vihar, New Delhi. I have received the bill for the month of December 2007 amounting Rs 4, 847/- which includes the bill of Rs 3, 950.52 towards usage of Broadband.

I was surprised to see the bill because despite the fact that my Computer is out of order for last two months how this usage was recorded by MTNL during this period. Also right from the date of installation of this connection till November 2007, my usage has never been so high. In fact most of time, I have not used my free quota of 400 MB.

I have made written representation also. I addition on various occasions of verbal talks, it has been admitted by MTNL Officials that prima fascia the bills looks unjustified & there is some problem in bills.

They have told me that the usage has been recorded on a single day, which is impossible because when the connection is not even used for last some time & after that particular day, a single day use of such high quantity is not possible.

Also I have paid the bills of January 2008 in February 2008. Even after that the MTNL has disconnected my broadband including telephone facilities on 12.02.2008



DEMAND

I seek the correction in broadband bills for the month of December 2007 & restore the facility of Telephone.

I have already requested MTNL to disconnect the broadband facility which should be done. The modem etc is owned by me. So MTNL only has to amend its systems on that.

I also seek the amendment of bills for February 2008 sent to me as MTNL has disconnected the services on 12.02.2008.

Also MTNL should not send futher bills untill this matter is solved at their end as I am not in receipt of any services from MTNL after 12.02.2008

the mtnl broad band service is just useless service

in this month why my bill is 716 plz tell me. my telephone no is 22098403

I had purchased this Mtnl DataCard on 27 jan 2009 for rs 2600 which is non refundable. I was told that it will fetch you the speed between 60kbps to 100kbps. But the speed I am getting is betweem 15kbps to 25 kbps which is very slow.. Inspite of several complaints there is no improvement in Speed. I am unnecessarily paying the money without any effective use for me. Is there any Procedure for getting my money back or fixinfg my problem.??

my data card no[protected]
a/c no-[protected]

Slow Speed than initially told.
I had purchased this Mtnl DataCard on 27th Jan, 2009 for Rs. 2600 which is non refundable. I was told that it will fetch you the speed between 70kbps to 120kbps or Downloading Speed min.15Kbps to max.any But the speed I am surfring is betweem 15kbps to 25 kbps or downloading speed 1kbps to 3kbps max. which is very slow.. Inspite of several complaints there is no improvement in Speed. I am unnecessarily paying the money without any effective use for me.I Am send this complain 9 days ago but no action in my complain so sir i m reqest for u please solwe my problem ??

date:-7/9/09
Mr. Brij Mohan Arora
My Data Card no[protected]
a/c no-[protected]