Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Dear Sir,

I am holding a broadband connection with phone no. 23642585 from around 10 months now. I send repeated complaints to 1504 for last 15 – 20 days the people picking up the phone there ask if the ADSL is blinking & if it is blinking then there is problem in line or get the setting changed every time and it starts. It is our every day duty to call up at Mtnl and complain. But the line man who attends our house says that there is connection error from MTNL itself and he calls up there and our internet get’s connected for around 2 hours and after that again the problem occurs.

There has been no concrete work been done till now to resolve the problem.
I had also talked to Area Manager of Mtnl but his intervention had helped only once. Now since 11 days my internet is not working

I have tried every means to get solution of my problem but nothing has happened so far, now I have lodged complaint on this format.

My bill remains no pending, can I get justice or I have to go to CONSUMER COURT


Regards,
Rajnish

I have purchased a mobile sim from laxmi nagar dealer whose no is [protected] and its sim no is[protected] on 16/10/09 but my sim was not activated . i have submitted the necessry document to the dealer.
any satisfactory help is not given by the customer support.dealer told that he send the document already.I also go to the SANCHAR HAaT but he told me to talk to dealer.
Please tell me what i have to do to activate my sim.

Hi, I was using MTNL Landline connection since 1997 to Aug 2009 but because of some irresponsible & lazy service by MTNL, I have decided to surrender my landline connection. On Aug 1st I have surrender my instrument as well as all the neccesary documents. Now it has been around 75 days, I haven't received my surrender cheque. A clerk in Sanchar Hart in Dilshad Garden told me that it'll take 60 days from the submission of instrument but it has been 15 days extra. I am calling to the respective account officer of my zone but he is not picking the phone. I have tried so many times. his phone no. is [protected]. please do something for it..

Gopal singh rawat
[protected]

Sir my complaint is pending since 6th Aug 2009 No.CO90855054
I sent regd ltr dt 17 Aug recvd reply fm MTNL BKC Mumbai -98 as follows Quote Complaint is forwarded to DE Billing GSM, MTNL 4th flr. for action n direct reply. In the meantime u r rqstd to make communication with him directly in case of delay Unquote Kly note that I hv recvd no telephone no. as to whr shud I phone but on making phone calls on Nos.26520303, 26527447, 28403300,28403400, [protected] n finall n 26520303 no reply I hv made about 20 calls on the abv nos. but I was just directed to various other no. thus complaint is not yet solved. This shows that MTNL is trying customers patience by dodging with various nos. Repeating complaint as follows: It seems that someone has used my no. by getting it associated with My Group Plan On enquiry at your office the tel nos. associated with my mobile no. are (1)[protected] (2)[protected] (3)[protected] n instead of 90 p/min getting deducted Re1/min was deducted for the call I made n finally when a call lasting for 0.29 secs was made I realised Rs.62/- was deducted thus I was made aware when such a huge amt was deducted that someone was misusing my no.

I asked your helpcentre to check at their end as to whom the abv nos. belonged as also check my call detailed history if I hv ever made any calls to the above 3 mobile nos. n deduct the amount of Rs.62/- from the above 3 mobile nos. for misusing my no. n no such fraudulent activity can take place further so that no other customer wud become a victim to such fraudulence. Initially your helpcentre people assured me that they wud refund Rs.62/- to my account but till date no action taken.

Another proof of my mobile no. being misused was that without using my mobile no. till date I recvd msg. from MM-Dolphin on 29/09/2009 time 11.09 Quote Dr. Customer thanks for availing free 3G Trial local video call upto 30.09.09 ....... Unquote Kly note that I hv not sent any msg fm my mobile no. nor made any calls since 6th Aug 09 kly check into the matter and forward the complaint to your Public Information Officer n revert on the status and action taken on the above complaint.

Dear Sir/Medem,

i m user of mtnl broad band, my telephone no is[protected] in sadat pur extn, karawal nagar, north east area delhi.This telephone was dead from last 30 days and i have logged complaint many times around 10 times on 1504 but response is zero and also contact this no. 22967824 area manager, So, no body helping me.Please provide me proper initiatives so that these people don't try to ignore other persons.


Thanks,
Ankit kumar

MTNL Delhi Complaints - TELEPHONE / BROADBAND DEAD FOR MORE THAN 40 DAYS & NO BODY FROM MTNL LOOKING WHILE LOGGED COMPLAINT MANY TIMES. ALSO ZONAL OFFICER MR. ARYA (NEHRU PLACE OFFICE) IS NOT PICKING/ READY TO ATTEND DIS-SATISFIED CUSTOMERS
Dear Sir/Madam,

My MTNL telephone number is 26443692 in LAJPAT NAGAR area, SOUTH delhi.
This telephone was dead since 40 DAYS and i have logged complaint many times. Recent complaint # is 1082 (DT. 09.10.2009) logged at MOC. Tried to contact the concerned zonal officer Mr. ARYA (Mobile [protected] & Direct Line [protected]) without sucess since last 20 days. Earlier Mr. ARYA used to pick my call but since last 20 days as soon as i call him he switch off his phone or his phone goes out of range after 2~3 rings. This was never expected from such a responsible officer.

May i request concerned officer to respond us/ inform us by when our phone & Broadband will be start working.

Regards
Tejpal Singh

Respected Sir,
My name is Sugumar, Iam Employee of claim managment Company in Rajendra place, New Delhi.Iam MTNL network user. On 03/10/2009 I sent a request to MTNL Network activate caller tune to my mobile. But the caller tune not activated till a date.I called a mtnl customer care center 35 times. They said the reason is that ( Server down, song not able to download), They are saying fooling answer, when i calling over there, My call was disconnected. They charged Rs. 12 for Song download Rs.25 for monthly Subscription. Again i called customer care regds my caller tune still not activated. They said " you have to send again activation charge" then also i paid. But still not Activated.So please Consider My Complaint. I hope for your reply.
Thank you

Regds
J. Sugumar
Customer of Mtnl Network Delhi
New Delhi
contact No: [protected]

Hi,
i by mistake paid my bill feb 2009 twice. I have tried all i can to get my money back but all in vain. They don't have a system. my number is 28680643. MTNL is Mumbai's shame. Its ancient and lack courtsey. Anybody can chose to slam the phone on you at anytime.
Thanks,
Vishal Agrawal

I have a MTNL landline & broadband connectiion. My consumer no. is [protected]. I have severe problem of noise/disturbance in the line/connection, due to which the broadband gets frequently disconnected. I have registered several complaints with the concerned officer at the Dwarka Exchange and central complaint cell, during the last one year. Howevrer there has been no response from the department. The problem is due to joints in the cable/wiring from the junction box to the main connector of my flat. The whole wiring has to be changed, which is approximately 40 feets. I hope the higher ups in the MTNL shall look into the matter and take appropriate steps.
Devendra kumar
495 sector 3 Pocket 16 Dwarka

We have subscribed for Aksh IPTV through MTNL & have been using it since almost a year.
However, we are very dissatisfied with the kind of service from customer service, interrupted performance of the channels.
The service provider is irresponsible & deletes any channel without prior intimation & reasoning for the same.
The Chief of Customer Service shamelessly disconnects the phone calls, never comes on line to attend even when requested for attending to our queries & has directed his centre to disconnect calls when any customer wants to speak to him.
The Sports Channels viz. Neo Cricket & Sports & Ten Sports have been removed from the list of channels without assigning any reason nor intimated in advance about the deletion.
The Customer service is also fooling around saying that these channels are under maintenance. This reply is being given to us since July 02.
I would be like to inform you that the Set top box has been mal functioning since the last 4 - 5 weeks. It automatically jumps channels, when a channel change key is depressed, it goes to volume function. "PLEASE WAIT" Signal has been a very common feature when channels are switched and it hangs indefinately.
Simmilarly, VOIP service is also pathetic. When the service is needed the most, it does not function & Customer Service is of no use as a Technical Help is never available.-- Just to remind you, VOIP is a service which is ment to make calls to the USA & the local timingsthere would be during our Night time. Hence an help which is assured within 2 days is of "NO USE" as time is the essance. Why sould we pay for such a service Rental of Rs. 150/- monthly when it does not work when it is needed. It is a totally waste of money for a service which indeed is IN NO WAY A SERVICE and that could be put to better use.
I am still awaiting a response to my mail sent on 15th Sept '09 attached here within
The IPTV Service provider AKSH has added Star Sports, Star Cricket & ESPN with a condition that I have to "PAY ADDITIONAL RS. 150/- OVER AND ABOVE RS. 100/- TO GET THESE CHANNELS CUPPLED WITH OTHER CHANNELS WHICH I DONT WANT TO SUBSCRIBE".
I am aware the the Hon'able Minister has specifically mentioned that Rs. 5/- (Rupees Five only) has to be charged for any Additional Channel requested by the Subscriber.
This is "CHEATING AND NOT ETHICAL ON THE PART OF AKSH WILLFULLY PUSHING THE SUBSCRIBER TO PAY FOR UNWANTED CHANNELS."
I had spoken to the Mumbai Regional in-charge on 15th September instant who has failed in reverting or intimating me the status of my mails.
I feel it is also some sort of SCAM which they are trying to hide.
Such Agencies associated with MTNL are causing ir-repairable bad image of MTNL also which over the years has created an excellent Telecom Service provider.
I earnestly request your good selves to look into the matter urgently and PROTECT THE INTEREST OF WE COMMON CITIZENS setting an example to others not try such tricks.

Everyone faces problem with the pvt. companies very regularly. But I always faces problem with one of the India's Largest telephone and mobile service provider MTNL specially during the bill payment time. Inspite of repeated reminders and telephone calls to their office and even talking to the Senior officials the problem remains the same. The have given an option of payment through credit card on their site. But it never works for the last 12 months. Even if it works for some time it takes atleast 15 min. to process a payment. This is the conditions of the the largest telephone service provider. But same works very well and fast if you want to pay through netbanking. WHAT A PITY. Anyway we should always proud to have such payment facility under Govt of India banner.

Sub : 1) Excess & Incorrect Utilization / Consumption of MB Data Shown in my account 2) Slow speed of Internet

Dear Sir,

I wish to inform you that my account has been showing an excess & incorrect utilization of MB data, resulting an excess billing to my account. For example, for 10/09/09, a utilization of 38.48 MB data is being shown during the time 12:38 p.m. to 12:53 p.m. even my compuetr was not even switched on for Internet for the whole day on 10/09/09. Similarly, on 11/09/09 from 02:57 p.m. to 03:33 p.m. the internet was not used but utilization of 36.39 MB is being shown in my account. Also the the month of Aug. 2009, a total MB of 629.21 is shown in a/c but it is confirmed that not more than 300 MB was utilized during the same period. This is very surprising and unbelievable.

In this connection, I have sent an email to helpdesk.[protected]@bol.net.in on 16/09/09 and also submitted my complaint personally at MTNL, Ganesh Pura office, Tri Nagar, Delhi-35 on 17/09/09, but it is deeply regretted to say that neither any feedback / reply has been received from any office / officail nor the problem is resolved till date. I hereby again request you to please look into the matter on priority and get the issue resolved as soon as possible. Any excess & incorrect billing to my account may kindly be reversed / adjusted accordingly.

Thanks & Regards,
Satish Kumar Gupta
Ph. 27392747, [protected]
CA no. [protected]

Respected Sir,

I am a consumer of your Broadband service through Telephone no 22382193 & Consumer no [protected] in my monther name Savitri Gupta, Regret to inform you that the download speed is very low i.e 216, you are requested to kindly increase my download speed, i have already requested so many times at 1504 but there is no change in speed. You are requested to kindly do the needfull.


Thanks & Regards
[protected]

I have paid a bill of 2500 for a month for down load charges for watching IPTV
I have seen the seeion history of download charges and has opserved download everytime I switch on the TV. People using IPTV please check your download bills and session history.
From july to sept I have given three written complain still there is no reponse
How to get MTNL to respond any one know any complain escallation matrix in mumbai.
If this is experience by other consumers also than I feel this attracts cheating & criminal case against IPTV and MTNL. If some knows the legality please sue MTNL for the case of cheating.

Hi,
For past couple of months I have been facing server problems with MTNL triband connection (area is kharghar). I have to frequently call 1504 for resolution.They say that it is a server problem and do something and it gets rectified.This is happening more frequently. I have complained this many time but no answer. On contacting customer care they give me numbers of DGM and when I call them they give me other numbers. I have tried to contact these numbers
27897500, 27562525, 27742000 and some of them pick and asks me to contact somebody else.
and the one at kharghar 27742000 (some body named Dharve or Garve) never picks up the phone.
I need an resolution to this and would like to inform all the people who are facing this trouble donot pay internet rental for the month you are having this problem and inform the billing department at prabhadevi about the same.Unless and until this is done these guys will keep on asking you to call this person and that person

Respected Sir Madam

I am using MTNL Landline/Broadband connection from Feb 2007 my no is 25991453 My CRN is [protected] in the month of July I have changed my plan from 250 Combo to 500 combo after fighting agst excess bill issue the July bill is rectified but when I have recd aug 09 bill then there is same issue I don’t know what is going in MTNL I think it is worst experience with MTNL to using MTNL services in aug I have used 1800 MB but I don’t now How are the MTNL persons are billing the bill according to me the bill is like this 250 for Mtnl land line ,250 for broadband,50 for modem rent & ST on this amount it should be like this =250+250+50 = 550*10.3% ST it should be 57/- & total bill should be =550+57 = 607/- but the bill is coming for 1125/- why it is so high please explain me every month I have to waste my time to writing this letter Pls sought out this issue I am tired to writing letter to you or MTNL every month if you don’t sought out this complaint Pls let me know I find any another way to solve this problem

Regards

Harpreet Singh

Mob [protected]

Tel no 25997175, 40550240

Personal ID is [protected]@yahoo.com

Sir, I am having MTNL Broadband Connection with Land line phone[protected] and my Customer id is [protected].I am using the broadband With plan 599 combo which is allow to me Unlimited Surf net +Downloading With 256Kb/s Speed Which's mentioned By MTNL Plan Cat log,Now From 10/9/2009 To till date My Downloading Speed To Much Low like 10 to 20kb/s.I have'd also many times Complaint Reg. To MTNL Customer Care Number (1504) with Number[protected],But their C.Care People also Daily Lying to me they said that UR Compliant will resolved with-in 24Hr,But it's not resolved so far,and i have'd also Compliant to AREA MANAGER many times By Mail Both of AREA SERVICE MANAGER and B.B. Customer Care.But i am facing so many kinds of problem.Plz resolve my Problme

dear sir , MTNL is cheating with consumer one of them is me ,
my name is gulam my landline number is[protected]

recently mtnl given surprice with over joy to consumer that they have double the speed of internet at same price , joy for mtnl not for user

before my speed was 256 KB/s now its 512 kbps now mark this both KB/s & kbps ,
its means before my plan was 256 kilobytes / second , now its 512 kilobits / second
but consumer dont know whats game : here is formula 8 bits = 1 bytes

now my download speed is only 40 KB/s befroe it was 200 to 250 KB/s , in genral we measure files in Kilobytes but now MTNL count it in Killobits , its not good that they now providing One line to Four people after increase (fooling ) speed ?????

Hope MTNL hear me !!! sorry they deaf lol 100 complaints no one knows whats going on ...

hope some one read me and just send this message to all your friends so when they gona buy suger and some one giveing them in 5 rs / killo maybe its will 1000grms / 8 = 1 kg !!!! lol what a new conversion , but people dont be fool , shout against there mad rule , tria there to listen us , i hope indian will take it seriously


again my tel no is[protected]

DEAR SIR/ MADAM,
I HAVE A MTNL BASIC PHONE NO.22960412 install on 04/09/09 BUT I AM VERY SORRY TO SAY YOU THAT I AM FACING LOT OF PROBLEM FROM YOUR SERVICES. I AM FACING THE PROBLEM OF NO DIAL TONE IN MY PHONE WHOLE DAY PHONE WORKING AS A ONE WAY WHEN I TRY TO DIAL A NO. THEN I FIND NO DIAL TONE. I HAVE ONLY INCOMEING. I HAVE MANY TIME REGISTER MY COMPLAINT THRUGH ONLINE & THROUGH PHONE TO LOCAL J.T.O MR. JAI BHAGVAN ON HIS MOBILE NO:[protected] ALL TIME THEY PROMISED ME THATMY PROBLEM WILL BE RESOLVE SOON, SOME TIME I HAVE CONTACT YOUR LINE MAN MR. RAJENDER ON HIS MOBILE NO.BUT MY PROBLEM IS AS IT IS, I HAVE ALSO CALLED GENRAL MANAGER (TY)TODAY AT HIS MOBILE NO.[protected]BUT HE IS NOT PICKING THE PHONE.
DUE TO THIS PROBLEM I FACING LOT O[censored]NCONVINEYENT. SO PLZ LOOK OUT THE MATTER AND TRY TO SOLVE MY PROBLEM AS SOON AS.


THANKS & REGARDS
VIJAY NUTAN GIRI
PH.22960412

This is to inform that my landline connection [protected] is cut due to mtnl problem from[protected] to[protected].someone is use my phone .According to rules i am not paying money for that period in which i am not use that phone but mtnl members not realised their mistakes & i also give complaint to noodle officer ,eastern court on[protected].please solve my problem.
thanks
naresh kumar goyal