Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Sir,

I have applied for new MTNL connection through DISTANCE TELECOM( which is a direct sale provider of MTNL), address: 108-A, GF, DDA BUILDING, MATA SUNDARI ROAD, NEW DELHI- 110002 on 19/6/2009. w
The executive Mr. Mukesh Kumar took all the documents & Rs 500 cash and told me that connction will be set up in 7 working days. But till now I have not got any connection, I have tried callingf his no. [protected]- He...

I have lodged several complaints with MTNL ( 1504 ) for my dead internet broadband connection (no.[protected]. It is not working since 30th June. I am a busy doctor, despite all this, I have taken leave from my hospital and met SDO Rajouri Garden ( Mr. Azad) on 3rd of July 2009. But no action has been taken . Please tell me why should I pay for this connection. Not even a single person turned up for any sort of repair. MTNL is behaving irresponsibly,...

Hi,
Plan 649 Combo got activated effective 01/07/2009 has a starting internet speed of 512 Kbps.
However know the current speed of internet is below 256 Kbps.
I have also complaint to their speed department, but no action has been taken.
I have also sent the email to helpdesk.[protected]@bol.net.in with attachment of speed test software provided by MTNL whose link is http://202.159.217.199:8080/mtnlPortal123/dsl/result.jsp?2200.77613.but...

We have got a Triband bill amounting to 25, 000 for three months. When MTNL has Rs.1000 unlimited internet access how can the bill be so much. We do not have the unlimited access plan. To add to it we did not receive the original bill for the first two months. By the time we realized that we had not received the bill for 2 months our phone was disconnected. Then we went and brought a duplicate bill. We have contacted all the people in our...

very poor connectivity

My ADS L is not working since 30th Jun 2009 till date. I have complain in customer care of mtnl by call on 1500, My complain no. is 41100437 this is already register on 30th June 2009 and second complain is 46494 on 2nd July 2009. after that i am contact on this no. [protected] to area manager but i can not get any response to mtnl staff and i am losing my work in last 5 days.

I am at Madanpur...

I have been using this Garuda service from MTNL fron last 5 years. I am paying monthly charges of Rs2300/ but inspite of paying such hevay rent since last 2 years I am facing network problem. 70% of my calls get droped. This is really annoying. Ihave been complaining to MTNL customer care every alternate day but there is no improvement.Pls request you to look into this matter asap.
My garuda mobile no : 20632641...

Sir,

My ph no is[protected], i had called mtnl call center no-1504 several times, that my internet connection is not working properly, first of all there lines are too busy & if connected no one is picking up the phnoe. My internet connection is connected for abt 10 mins & thn disconnected for abt more thn an hr . this problem persist for more thn a month. i had complaint losts of time on call center to chk my line &...

On 30.06.2009 my prepaid mobile no [protected] from MTNL Dolphin, got a message saying that a caller tune is downloaded and activated as per my request. But actualy, I have not asked for any caller tune or related services from the service provider. Now my balance on the talk time shows approximately Rs. 31/- less than it should be.

Now I complained to the helpline no. 1503, four times since yesterday evening. Every time they...

Dear Sir/Madam

I Subhash Krishnaji Kamat requested you to refund my partial security deposit of Rs.2000. This is because originally we have paid a security deposit of Rs.3000 & now the same is reduced to Rs.1000 by MTNL. My Telephone No. is 28708232 and I have cleared all due payments till date.
But then also I have not received my deposit money back.We request you to kindly look in to the matter as I need funds...

Sir

Our job is not to run around you every weekend. I had given request for installation of Internet on 20th Apr, however got installed on 2nd May2009, then after 2 days due to some technical problem Internet stopped working ..

I made several calls to get this rectified but no reponse then i personally visited to Area Manager(Hari Nagar) on 30th May..then he send the technitian to my place after 4 days .So it...

I have Landline bearing Phone No 24164483 under Rs.150 Incoming plan however, I am still charged monthly rental of Rs.250.
There is no response from Call centre as well as Wadala Exchange.

Please check....

MY MTNL DELHI NUMBER IS 22379055.I HAVE BROADBAND FACILTY ON IT.BROADBAND IS NOT WORKING PROPERLY FROM 2-3 MONTHS.I HAVE SUBMIT SO MANY COMPLAINTS TO 1500, 197, 198 & OTHER IVRS OF MTNL DELHI, BUT NO ACTION HAS BEEN TAKEN TILL DATE 29 june 2009.PLESE DO THE NEEDFUL & TAKE SOME SPEEDY ACTION.The bill for the said months has been be submitted....

Dear Sirs,

I have Garuda FWP connection[protected]. For last 15-20 days it is not working since it's battery is down. The battery for this instrument is neither available in open market nor with MTNL.I visited Panvel telephone exchange several times but they have failed to provide me battery for the said instrument. Everytime I visit the exchange I am told the battery would be available within next 2 days.
br...

I have complained several times for low browsing and downloading speed of my mtnl broaband connection
but nothing has happened yet and no one seems to be botherd about it. My internet plan is unlimited with
256 kbps but within a few days it reduced to 74 kbps( I checked on http://delhi.mtl.net.in website.). The customer care people just told me that my problem would be solved within a day or two but nothing happened and no one...

Dear Sir

I am using MTNL post paid mobile [DOLPHIN] since april 2006. I got new connection from sanchar hat Dabri New Delhi. From the many years till i have not recieved any bill from their side [MTNL] all though addredd verification already done from their concerned department
when i contact customer care they forward my complaint but no action will be taken in this regard.some times they should disconnect my phon without...

I write this letter after 45 days of frustration which have finally resulted in me giving up any hope of a complaint being resolved by the MTNL office. My landline number is 25094002

On the 9th of May 2009, I made my first and biggest mistake. I booked a wi-fi modem on the customer care helpline (1500).The customer care executive took my request gracefully and gave me a request no and also informed me that that the modem will...

My complains pending since more than a week. Lineman always calls in the afternoon asking us to convey the dept that your complain has been solved as there is exchange mistake.
(1) Why does he always calls in the afternoon ?
(2) Why does he makes family members to tell lies ?
(3) Is this problem has any solution or I just have be at the mercy of the lineman ?
(4) Is he the final authority ?
(5) The...

Dear Sir/Mam,

I am Jeetender Reehal R/o RZ 330/C, Second Floor, Raj Nagar-II, Palam Colony, New Delhi - 110045.
i am a MTNL broadband internet service user since february 09, My telephone no is[protected], Today as on 25-06-09 my internet is still dead and complaint had been logged to MTNL on 1504 on 01-06-09, 14-06-09 and 18-06-09 which was starting working in between 02-06-09 to 10-06-09 hardly for 5-6 days. Now...

I Had applied for MTNL's Broadband Connection in the Month of May, At the time of submission of application to MTNL, their staff Members confim me that you will get connection within 7 working days . After 15 days i visit to MTNL for enquiry on the same & again i have informed them still i have not got connetion .
After visiting 2-3 times to their Sub - Engineer Mr. R.D.Yadav (Sub-Engineer, Borivali West- Shimpoli Branch)...

Sir,
It has been more than two month no action have been taken against my complaint under that my broadband connection didnt work for more than a month and so. They have proper record for this. i paid against the durring month after getting confrm by COMM head. but in next bill i m not getting any relife from thier side. mu no. was 29945602. now i have disconnectedd the phone....