Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Due to the non availability of proper and cost effective broadband connections in my suburb in Mumbai (Mulund), I eventually had to go with MTNL broadband connection. I was informed by many that MTNL is good but I am sorry to say that MTNL is not even satisfactory.

The main user of the connection is my dad and he won't easily understand the reliability of the connection. He would just try and refresh pages 3-4 times and then give up. I recently moved to my home and am using the same connection since last 10 days. I have configured the same connection on atleast 2 more devices other than my dad's laptop. These device include my personal desktop and my work laptop. I connect only using the LAN cables provided by MTNL and do not connect more than one device at a time. I am finding the connection to be very very unreliable. It disconnects so frequently that I surf less and press the refresh button more. This unreliability problem reached its tipping point when MTNL had changed the DNS servers from their side without informing customers. I tried to connect one whole day and I only got disappointed all the time. I called up the broadband customer care on 1504 and was informed about some new DNS servers. I entered the same and was still not able to get through the connection. I called 1504 again and asked for personal help. The engineer arrived my location 2 days after that and he entered a totally new set of DNS servers. The connection started working fine then.

The day after, I got connected but the connection was so unreliable. Due to this unreliable connection, I failed 6 credit card transactions in last 10 days. Out of these 2 transactions were double paid and now I have to call up my credit card company to help me out. Also, I lost cheaper air tickets and better seats in a theater as when I was trying to book the tickets online, the connection broke about 20-30 times !! This caused me to pay higher for my travel tickets and also compromise on seats even after paying the same amount !!

This is just a summary of mishaps in last 10 days while I used MTNL broadband. I don't think that MTNL is even working towards this, because, my dad informed me that he also faced same issues since last 3 months !!! I am really hurt and upset with what our government is providing us as service.

I am sorry to say, but MTNL sucks !!!

We all know that MTNL is in New Delhi and the network changes to BSNL whenever we are in roaming.Now the problem is that the MTNL coupons are not available for easy recharge outside Delhi.All coupons are of BSNL.We have to recharge our cell from Delhi only.This creates a lot of problem.Please do something to avoid this problem so that we can recharge our MTNL network cell phones even outside Delhi.

SIR,
My name is Raman Kant Kapil, i got mtnl broadband plan trib combo 749 nu installed last year it clearly stated that that i can download 1.25gb in a day&night was unlimited, it would cost me some what around rs 800.But to my disbelief they charged me around 12000 for 2 months. I immediately filed a complaint with nearest MTNL branch, but even after an year i have not recieved any response



I want my hard earned money back with interest
looking forward for redress

YOURS TRUELY

RAMAN KANT KAPIL

One of the worst services.
I am using MTNL's broadband service since last 4.5 years. But since last 6 months my internet connection works slower than a dialup connection, doesnt works at all, have got the complaint registerede atleast 10 times on 1504, every time a new complaint number is given, but no actions are taken. Got the phone number of the persona responsible for my area, the person visited my place, wasnt aware much about internet troubleshooting except for pinging, if it pings their modem, the connection is working fine, what .
Have called him countless times to tell my problem, requested him to try changing the modem, he says the line could be faulty, sum1 will come to check, but no 1 comes. This is the last month that I am gonna wait for MTNL to do something.

Ph number[protected]

-Ankur


The lastest complaint number - JKP979364

Dear Sir/Madam,

I have a problem with my landline phone. This is like a dead machine for me. Display and dial tone vanished. How do i use this phone? Please tell me any solution.

Your Customer care department service is Ridiculous. No one care about customer after connection have been established. I have already tried to complaint so many times, but the call center employees cut the line in between the discussion without registering complaint. Shameless guys...

I Have A MTNL Mobile Connection. Previous 2 Month I have Given at least 20 Complain For Deactivate My Hello Tune But Regarding My Complain There Is No Response. What I Do...

Some Complain No Is as Following:-
17400091 Dated 18/03/2009
5800104 Dated 24/06/2009
56523300 Dated 16/03/2009

Latest Complain No. Is 58400029 Dated 04/07/2009

I have already done his process according To Customer Care send sms in small letter "unsub" and send it to 56262.

I send this SMS dated 24/06/2009. But They Don't Take Any Action on that Compalain. Kindly give me feedback Thanks.
Chandan Kumar.

SUB: Regarding bill No [protected], [protected] & [protected] (Phone no.[protected]

Dear Sir / Madam,
This complaint is in continuation with the complaints I have already lodged with the MTNL earlier about wrong billing on Triband subscriber usage (Dated 17/02/09). After the complaint lodgment intermittently I have been able to contact Ms. Sharanjit Kaur about the bill (on phone & in person) I have been falsely billed Rs.3390.75 + taxes – Jan 09 bill & Rs.2524.69 + taxes – Feb 09 bill while after initial inquiries the authorities agreed with my claim I was still asked to pay Rs.500.00 for each months triband usage. This is despite the fact that one week after broadband had only worked for first 2 – 3 days after installation (complaint no[protected].
This complaint was not resolved despite my calling up repeatedly. In fact each time I have taken leave from work to go personally to sanchaar head I have only been shunted from one place to another with no resolution of the problem.
Broadband activation was finally done on 7th March 09 by Ms. Sharanjit Kaur after which it worked for around a week (as per MTNL) was disconnected and reconnected for another week end for March asking me to settle my bills by paying Rs.500.00 per month for triband usage. I have repeatedly expressed my intension for paying my bill if a corrected bill is sent. I do not see why I should pay Rs.1000.00 towards a triband usage when broadband was not functional as the concerned MTNL authorities are in full knowledge of this fact.
I have again received a new bill [protected] where triband subscriber usage is billed at Rs.275.74 (MTNL had already disconnected my phone outgoing & broadband usage in March) still nothing has been done about the wrong billing in Jan / Feb 09 which rule in MTNL states that a bill plan Combo 250 wherein I was assured a minimum bill of Rs.250.00 inclusive of rent + extra for the phone calls + extra if triband usage is over the specified limit.
If there is such a rule I would like to be given written information about it along with a written assurance that my complaint will be given immediate attention and Rs.1000.00 be refunded to me immediately.

If MTNL cannot do that, I would prefer that the phone and internet connection be officially disconnected (in any case connection has been barred due to non payment of Jan 09 and Feb 09 bills) and I be refunded the initial installation amount Rs.516.00 paid by me in Jan09.

No one has ever bothered seriously in MTNL to resolve our issues and have only tried to force us pay the bill of service which was never provided to us in proper manner.

We had an MTNL phone 25074644 earlier with the same minimal usage broadband plan and have always been prompt in clearing our dues. Despite being a model customer I have faced enough mental harassment for choosing MTNL services. Request consumer forum to help me resolve this and ask MTNL to pay me for harrassment to me during my maternity period.

Sir,

I have applied for new MTNL connection through DISTANCE TELECOM( which is a direct sale provider of MTNL), address: 108-A, GF, DDA BUILDING, MATA SUNDARI ROAD, NEW DELHI- 110002 on 19/6/2009. w
The executive Mr. Mukesh Kumar took all the documents & Rs 500 cash and told me that connction will be set up in 7 working days. But till now I have not got any connection, I have tried callingf his no. [protected]- He abused me and asked not to call again. when I called Mr Gagan on [protected], I have not got a proper response.

I am fed up with the services & behavoiur of Distance Telecom. Its creating negative impact & impression Of MTNL on customers. Kindly help me to get my connection.

My contact no is [protected]

I have lodged several complaints with MTNL ( 1504 ) for my dead internet broadband connection (no.[protected]. It is not working since 30th June. I am a busy doctor, despite all this, I have taken leave from my hospital and met SDO Rajouri Garden ( Mr. Azad) on 3rd of July 2009. But no action has been taken . Please tell me why should I pay for this connection. Not even a single person turned up for any sort of repair. MTNL is behaving irresponsibly, who will pay for the business damages and loses because of this hopeless connection. why are they issuing broadband connections when they can not manage the load.

This is really PATHETIC, SHAMEFUL and sad state of affaires. I will pursue this matter to the highest possible level .Even if i have to to waste n number of days and time.

They are directly promoting private players . I think they might be taking favours from private players for doing all this. I am fed up with these sarkari attitude.

Hi,
Plan 649 Combo got activated effective 01/07/2009 has a starting internet speed of 512 Kbps.
However know the current speed of internet is below 256 Kbps.
I have also complaint to their speed department, but no action has been taken.
I have also sent the email to helpdesk.[protected]@bol.net.in with attachment of speed test software provided by MTNL whose link is http://202.159.217.199:8080/mtnlPortal123/dsl/result.jsp?2200.77613.but no action has been taken.

Please advise otherwise I would be charged of 512kbps, facility which I have't received.
PH#27605250
Prem Sagar Dawar
517 Dr. Mukherjee Nagar Delhi 110009

We have got a Triband bill amounting to 25, 000 for three months. When MTNL has Rs.1000 unlimited internet access how can the bill be so much. We do not have the unlimited access plan. To add to it we did not receive the original bill for the first two months. By the time we realized that we had not received the bill for 2 months our phone was disconnected. Then we went and brought a duplicate bill. We have contacted all the people in our telephone exchange as well as the accounts section people but they claim that we need to first clear the 25, 000 amount and get the connection back. My point is if 1000 is the maximum internet charge how can MTNL charge us so much even if we have exceeded our triband plan. We should have received the original bill on time which would have alerted us in the first month itself. We are unable to pay such a huge amount.

very poor connectivity

My ADS L is not working since 30th Jun 2009 till date. I have complain in customer care of mtnl by call on 1500, My complain no. is 41100437 this is already register on 30th June 2009 and second complain is 46494 on 2nd July 2009. after that i am contact on this no. [protected] to area manager but i can not get any response to mtnl staff and i am losing my work in last 5 days.

I am at Madanpur Khadar Near sarita vihar NEW DELHI..!

All my bills are paid.

I have been using this Garuda service from MTNL fron last 5 years. I am paying monthly charges of Rs2300/ but inspite of paying such hevay rent since last 2 years I am facing network problem. 70% of my calls get droped. This is really annoying. Ihave been complaining to MTNL customer care every alternate day but there is no improvement.Pls request you to look into this matter asap.
My garuda mobile no : 20632641

Sir,

My ph no is[protected], i had called mtnl call center no-1504 several times, that my internet connection is not working properly, first of all there lines are too busy & if connected no one is picking up the phnoe. My internet connection is connected for abt 10 mins & thn disconnected for abt more thn an hr . this problem persist for more thn a month. i had complaint losts of time on call center to chk my line &...

On 30.06.2009 my prepaid mobile no [protected] from MTNL Dolphin, got a message saying that a caller tune is downloaded and activated as per my request. But actualy, I have not asked for any caller tune or related services from the service provider. Now my balance on the talk time shows approximately Rs. 31/- less than it should be.

Now I complained to the helpline no. 1503, four times since yesterday evening. Every time they informed me that they will call back and adress my complaint. In spite of my repeated attempt no body at MTNL office could help me to refund the amount. However one Mr. Sachdev at my Mankhrud exchange assured me, if I want he will discontinue the caller tune and I have asked for to discontinue it immedietly.

Now I have already spend a lot money in tracing the source from where the caller tune is activated without my request.

Kindly do the needful to compenste the loss incured to me.

Sureshbabu

Dear Sir/Madam

I Subhash Krishnaji Kamat requested you to refund my partial security deposit of Rs.2000. This is because originally we have paid a security deposit of Rs.3000 & now the same is reduced to Rs.1000 by MTNL. My Telephone No. is 28708232 and I have cleared all due payments till date.
But then also I have not received my deposit money back.We request you to kindly look in to the matter as I need funds...

Sir

Our job is not to run around you every weekend. I had given request for installation of Internet on 20th Apr, however got installed on 2nd May2009, then after 2 days due to some technical problem Internet stopped working ..

I made several calls to get this rectified but no reponse then i personally visited to Area Manager(Hari Nagar) on 30th May..then he send the technitian to my place after 4 days .So it only started working properly after 4th May.

Area Manager commited and assured to get to provide me the Rebate on May'09 Bill for not using broad band in the month of MAY'2009 due to technical issue from their Server .

Please do the needful at earliest otherwise i have to quit from your services..

Thanks
Ravinder

Phone no.[protected] / [protected]

A13a Shiv vihar chander vihar nilothi ext nangloi -110041







I have already committed by

I have Landline bearing Phone No 24164483 under Rs.150 Incoming plan however, I am still charged monthly rental of Rs.250.
There is no response from Call centre as well as Wadala Exchange.

Please check.

MY MTNL DELHI NUMBER IS 22379055.I HAVE BROADBAND FACILTY ON IT.BROADBAND IS NOT WORKING PROPERLY FROM 2-3 MONTHS.I HAVE SUBMIT SO MANY COMPLAINTS TO 1500, 197, 198 & OTHER IVRS OF MTNL DELHI, BUT NO ACTION HAS BEEN TAKEN TILL DATE 29 june 2009.PLESE DO THE NEEDFUL & TAKE SOME SPEEDY ACTION.The bill for the said months has been be submitted.

Dear Sirs,

I have Garuda FWP connection[protected]. For last 15-20 days it is not working since it's battery is down. The battery for this instrument is neither available in open market nor with MTNL.I visited Panvel telephone exchange several times but they have failed to provide me battery for the said instrument. Everytime I visit the exchange I am told the battery would be available within next 2 days.

I hope somebody will help me out.

Thanking you,

Yours truly,

Nandkishore Bhuwad