Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

I forgot to add that my area engineer charges Rs 100 for "conveyance" when he comes to resolve the internet problem.

i m kunal ramdas narangikar.
i am user of mtnl bradband internet connection .
but mtnl is giving me router & all the tools...
my internet is using for only 2 days...
after that some problem it was not worked.
i would complaint to mtnl...
there officer is come to my house...
that time i am not at home...
they told my brother because of virus our internet connection would not worked...
but in my computer there is no virus,
after that they ordered my brother " don't call to our coustmer services...
i want to fill a case on mtnl...
please accept my complaint...

We Want new MTNL broadband internet connection for our office. Our office is situated in Chakala, Andheri(E), Mumbai-400093. Kindly give number/name to whome i want to contact to avail this facility.

i am user of mtnl bradband internet connection .
despite my several complaint telephonecally none has attended to rectify my telephone no 22770286.
Please do something.
Thanks.
Barun Dey

my internet is bot working. the link light is blinking. please do somthing.
thanks.
DINESH KUMAR

This is ref. with my Landline No. 22779823 was not working for the last 9 days.
I had complient to mtnl on 7th sept 09 my complint no. 861. 12.32 pm but unfortunately till date
there is no response from mtnl. I am very disappointed mtnl poor customer care service. I request you
if this take too much time for working, then please give me some parallel connection ( wirless etc)

I request you kinldy look into the matter urgently, so that i can use my phone.

Thanks & Regards

T.T. Nash Kumar
57A, New DDA Janta Flats
Chilla, Mayur Vihar Phase-1
Delhi - 110091
Ph : 22779823
Mtnl A/c. No.[protected]

I had a mtnl landline connection no is 22779823. my phone was not working since 7th sept 09. I had compliented many times to mtnl customer care, but unfortunately there is no action from mtnl people, and i am using thie connection for the last 8 years. I contact the area manager on 21 sept o9, he told that he is not well please call on office time, his no. [protected]. I request you please take the necessary action.

regards

T.T. Nash kumar
ph no. 22779823

Yes, Dolphin has a worst network.En=ven the customer care dont help us out of the problem.We have to keep on calling them.The problem is never solved in a one phone call.

NO NETWORK, SIM ON EMERGENCY MODE

I AM HAVING MTNL DOLPHIN SIM CARD FROM PAST 2years I AM RECEIVING NO COVERAGE IN Delhi cantt, MY CELLPHONE HAS GONE TO EMERGENCY MODE INSPITE OF HAVING MTNL DOLPHIN SIM IN IT, THE SAME PROBLEM IS SUFFERED BY MY FRIENDS IN MY NEIGHBOURHOOD...POor sevice and worse connectivity.

I don't know if my querry will reach to the concerned authority, for, before this also I asked the same question but nobody in MTNL cared to reply me. I think although there is provision for grievance communication but I do not think anybody seriously cares to attend these. Your grievance rederessal system has only good-looking form and no content. However, I am again putting down my query, I'll wait and see if anybody attends to it. If anybody has the time to read my query and bothers to reply, please do the same by e-mailing, talking over phone does not make thing clear because of the accents that goes with it.

I wanted to know whether there is any system for periodic meter reading during the month, of mobile telephones of MTNL (Dolphin). BSNL has such a system, just you have to send an SMS, you can know the instant meter reading. Do you have such a system? If so, same may please be informed.thank you, my mail ID: [protected]@sify.com. Mobile no--[protected]

My telephone no—2635 4822. I am a customer for rupees 500 combo plan which has the facility of telephone and broadband. I want to know if there is a facility of weekly meter reading, so that I can control my Internet surfing within free 600 MB. Please inform me through mail, explaining things over phone might be little bit difficult for accompanied accents. Please inform. my mail ID: [protected]@sify.com

This is all about how Hewlet packered sells their computer and after that they refuse to give after-sales service to its customer. We in the Andheri ESIC Hospital and occupational disease centre, MIDC, Central Road, Andheri East-400 093 Tel no[protected]. purchased six computers last year. one of those computers' monitor is not working any more although it is not even one year that we purchased it. Twice we registered our complaints, complaint numbers are Case no-CA0796960, Case no-CA0804234 respectively. But they are not coming down to repair/replace the monitor. I firmly believe there are hundreds of people who purchased their computers, must be having similarly some or other trouble and it is also sure that their complaints are not being attended to. The company has devised a method for registering complaint through call centre which is itself a very difficult task, if you do not believe me just try for yourself at least once to register your complaint. If somehow you have successfully registered, I am sure they will not come finally to attend your problem. But don't get misled by. their empty sweet words.

In view of the above, I think some consumer forum must take up the matter with the company and see that the company becomes more responsible to the needs of consumers. Thanking you,
yours faithfully,
Bhanu chakraborti,
Deputy Director
(Administration)
Mob no-[protected]

Commander VK Sharma House No 03
Mob: [protected]/[protected] Sector 29
Tel:[protected] NOIDA
Email: [protected]@yahoo.co.in Uttar Pradesh 201 301

VKS / MTNL / 01 27 Oct 2009

TO WHOM SO EVER IT MAY CONCERN

NO NETWORK COVERAGE AT SECTOR 29 NOIDA

Sir,

1. This to inform that I am a contented customer of MTNL services for many years, and have been using services on mobile numbers [protected] / [protected].
2. However, for past over a month there is no coverage at (Approximately 200 Meters around) my residence at 03 Sector 20 NOIDA. UP 201301. I had reported the same at the Sanchar Hut, Sector 18 NOIDA UP. The Officer In charge had attended to the complaint and suggested that this matter needs to be taken up with higher authorities to resolve the issue. It is therefore requested that necessary action be taken to resolve the problem of ‘no network coverage’ at house no 03 sector 29 NIODA, UP.

3. Regards,

i have regester a complaint, , 2 change my modem, on 16th of july
it is not yet changed...i know it very well that there is time limit of 7 days
please respond to my complaint...

I agree 100% with Mr.Manjeet Singh Rana.

My Telephone No.23848607 installed at my residence 2/62, 2nd Floor, Roop Nagar, Delhi -110007 remained dead for a period of month between 23/07/2009 to 23/08/2009 on which TRIBAND connection was taken by me. Number of complaints were made to MTNL's No.23841298 but nothing happened. Even I happened to come across their linemen and tried to take his help. They informed us that there is some cable fault somewhere and they are trying to find out the location and repairing the cable as soon as the location is found. After 23/08/2009 my above telephone was dead again after 3/4 days but despite repeated complaints nothing happened. I even approached Kamla Nagar Telephone Exchange at their phone Number 23841900 but nothing happened.

I understand that TRIBAND complaints are supposed to be attended to and rectified within 3-4 days time and that is not done then NO TRIBAND CHARGES are charged in the next bill but in my case it is the not so. MTNL has raised their Bill No.[protected] dated 09/09/2009 wherein they not only charged TRIBAND CHARGES of Rs.649/- but also the Service Tax + Education Charges.

I had MTNL's TRIBAND connection at my office also at Phone No.23211700 installed at 201, Ishwar Market, 2nd Floor, 751, Gali Kundwalan, Ajmeri Gate, Delhi-110 006 which was not only very very slow connectivity but it generally remained out of order and complaint redressal system was also too erratic. Ultimately after being fed-up with the complaint redressal system - I got AIRTEL's Broad TRIBAND connection in my office as well as at my residence. I am not using MTNL's TRIBAND connection at all.

When I approached MTNL's Tees Hazari Exchange authorities - they asked me to get a letter from Kamla Nagar Telephone Exchange that my telephone remained dead for a month or so. Only after my arranging such a letter they will look into my written complaint of waiving off the TRIBAND charges for the month of AUGUST, 2009. Is not it this a sheer harasment for the customer. MTNL can very well verify the above facts from their Kamla Nagar Exchange counterparts if they sincerely wished to.

Since I do not wish the disconnection of my very old landline phone out of sheer frustration I am making payment against the above described bill today as today's last date of payment.

I still have a senguine hope that MTNL's senior and learned officials must be reading these complaints and they will not only feel concerned about the harrassed customers but they will initiate some steps to attend to the genuine grievances of their customers.

Thanks and regards,

RAJU BOHRA,
2/62, 2ND FLOOR,
ROOP NAGAR,
DELHI-110 007
Landline No.23848607
Mobile No.[protected]
Office Phone Nos.23211700, 23221700

SIR
MY NAME IS C.S.RITESH AND I AM USING MTNL CONNECTION MY NO ARE [protected], [protected] I AM GETTING LOT 3G AND 2G NETWORK IN MY AREA VIKAS NAGAR THE WORST NETWORK OF MTNL AND WORST CUSTOMER CARE EVERY WHENEVER I CALLED CUSTOMER CARE ALWAYS THEY CUT THE PHONE OTHERWISE THEY SAID CUT MTNL NUMBER WHY ARE YOU USING MTNL THIS KIND OF BEHAVIOUR I AM FACING FROM MTNL NO BODY IS TAKEING ACTION AGAINST MY COMPLAINT

SIR
MY NAME IS C.S.RITESH AND I AM USING MTNL CONNECTION MY NO ARE [protected], [protected] I AM GETTING LOT 3G AND 2G NETWORK IN MY AREA VIKAS NAGAR THE WORST NETWORK OF MTNL AND WORST CUSTOMER CARE EVERY WHENEVER I CALLED CUSTOMER CARE ALWAYS THEY CUT THE PHONE OTHERWISE THEY SAID CUT MTNL NUMBER WHY ARE YOU USING MTNL THIS KIND OF BEHAVIOUR I AM FACING FROM MTNL NO BODY IS TAKEING ACTION AGAINST MY COMPLAINT

Surfing and downloading speed is very very poor. NO action has been taken about the comp.no. 63300022 dated 14th January 2010.Please take quick action.
Phone no:[protected].

hi,
Coincidently, i am also using the MTNL TRI B unlimited plan since January. The internet connection worked fine at 256kbps speed for a month and half and then the speed dropped to 20kbps.I have done my best to bring this upto MTNL customer support several times, and the outcome of all the complaints was that this is the right speed i am getting.I am fed up in thinking and discussing, why the internet speed worked excellent for 1month? and so and after internet speed went really down that sometimes i cannot download anything.The browsing speed has also been affected but MTNL concerned employees are not ready to listen to me so, now i am concerned about my money that i pay every month.I am conerned about my time that i spend over internet waiting for a webpage to load completely and waiting for MTNL technical people to fix this problem permanently.I pay the same approxmately 1000Rs each month as also other MTNL TRIB unlimited subscriber do, then why few o[censored]s get slow speed and rest would enjoy the internet as we also suppose do.Please this is getting really huge issue for me and i really like to disconnect the connection but i really don't find that a positive solution to this problem.Since march till now i have paid for the cost of TRI B unlimited service, now if i disconnect the connection then what do i i get in changing to a different ISP.What do i get by paying for the kind of service which i haven't been to use for past 2 months, i meant who will bare the cost and if MTNL is responsible to bare this cost then i will be happy to change to another best competitive ISP provider in the market.I have walked and discuss this problem with various MTNL personnel and what i get to hear is this that MTNL is not putting up with the capacity of connection the can handle and they are providing connection to each and everyone without putting any cost in the production or so called not putting money to make sure all the including existing and new gets the the same kind of services what is being promised while taking the connection from MTNL. This is highly cost cutting issue but this is not the way how MTNL is dealing.I have spoken to Area Manager and was told to delete my cache memory of my laptop, also that what i am facing is not possible.So, Area Manager is being either unaware of this issue or he is pretending to do so.And i do delete my temporary internet files and use my computer the same way when i didn't any issues with internet then all of sudden why now?I think MTNL is completely cheating atleast on me, i am not aware of others what steps they taken to fix this problem, because i am sure i am not the only one facing such problem with MTNL TRIB unlimited internet service.
Please help us out.
Aditya
MOB:[protected]

MTNL — Unreasonable price difference?

to whomsoever it is concerned,

I would like to bring to your notice a gross case of discrimination taking place between the customer base of mtnl.i am a mtnl subscriber from mumbai and utilize your broadband service.today i was going through the tarrifs of mtnl in mumbai and delhi .the difference between was shocking .i would like to make a case in point using your unlimited scheme --- 256 kbps unlimited download .the price difference was quite shocking --

MUMBAI-- RS.2500

DELHI------ RS.799.

the price difference is more than 3 TIMES. why is this discrimination being made?

the links to the mumbai web page is -- http://mumbai.mtnl.net.in/triband/htm/unlimited.html

the links to the delhi web page is -- http://mtnldelhi.in/broadband/triband_tariff.htm

I have sent MTNL 2 mails but the company hasnt responded to either.

Hello Ashish,

I totally agree with you that these MTNL babus are encougarging discrimation... Not only they are overcharging MTNL mumbai customers in their UL plan but also in their other plans...

The tariff plans which they are offering to MTNL delhi customers are only 1/4 of what they are charging to us. They are taking the full advantage of their monopoly in mumbai as other service providers do not offer services in all parts of mumbai.

I think we all mumbai customers bring this overpricing practices to their TOP BRASS's notice.

Regards,

Exact same thing happened to me! I used to get over 200kbps speed
with TriB unlimited download. But now i get maximum 25kbps!
Its drastically affected me in everywhich way and is terribly frustrating. I realize i;m commenting after a long time. Have you been able to overcome your problem and could you please assist me if you could?
Or have to switched to a better ISP and or better plan that you could inform me about
Thank you! All the best,
Karan

i have the same problem i was getting speed of 200 kbps for downloads some how this past week it barely touches 25 kbps and the surfing is also agoanisingly slow.they say this has happened cuz i use 2 different pc for the same modem.we do have 2 laptops...however no ones yet come to rectify the settings.

i am using mtnl for one and half month but my internet speed is very siow.i made many complaints but no action is taken till now.please help

They have reduced the prices of their packages and the speed has gone down drastically.
I have 256kbps unlimited which has become very slow since the prices have gone down.
Thats very cheap on their behalf.

have the exact same problem.
what should be done? it's been aver an year since I am regularly complaining but there is no action...

same thing has happended to me and gave me the same excuse that i am using 2 computers on the same modem...i told them to change the setttings o get me a new modem..they said they would..its been 4 months now...i am so frustrated with these guys that i have given up...some of my friends though are still enjoying downloads of over 200 kbps...sucks to be me..lol..pls if any one has any solution pls revert back.

low speed for internet and my p. no is 24372044

Respected Sir,

I have mtnl unlimited broadband plan and my broadband speed should be 256 kbps.
But I am getting a speed between 20 to 25 kbps.
I have made many complaints.
but am getting no help.

Sincerely

Santosh
my telephone number is : 22483159
S-93, Pandav Nagar, Delhi-110092

Telephone no. 29998945
Since 6 months regularly complaining for slow speed..but no action taken till now

POOR NETWORK COVERAGE

SIR THE NETWORK IN NAVY NAGAR IS POOR. THE 3G NETWORK DOES NOT COME AND CALLS KEEP DROPPING. REQUEST PUT ADDITIONAL ANTENNA NEARBY TO IMPROVE SIGNAL STRENGTH.

My number is[protected] and the internet at my home has not been working for the last 15 days. I have complained atleast 5 times and have been told everytime that my complaint has been updated. The Officer incharge is never available and no heed is being paid to the complaints made. The attitude of the employees is totally ""sarkari" as they have no accountability whatsoever. The SDO was also called but nothing happened.

I hope that somebody reads this mail of mine on the non chalant and obnoxious attitude of the MTNL employees towards my 5 complaints. Horrible is the word and I am totally disgusted with the services which have been provided. They just dont seem to listen.

Accounts Officer (AOTR)
Hari Nagar
Delhi
Sir
I registered my complaints many times but no action has been taken by your staff. My garuda FWT no. is 24546529 which was disclosed in november and i wanted my rest of payment which is due by you .
Therefore look into the matter and take a quick to solve it



Your's Faithfully
PRATEEK CHAWLA
DELHI
SHAHDARA

MTNL — puk

my mtnl trump sim pincode is blocked please send my puk to my E-mail
my phone number is [protected] sim number is[protected]) cont. no. [protected]

Getting my pin blocked. Forgot PUK code. My mobile number is [protected]

SIM number is[protected]

Kindly help

My pin no. is bolcked. I need PUK code for my mobile. Please tell the method to get it.

Himanshu Kumar Pant

Good evening sir,

My mtnl mobile number is [protected], presently my sim is blocked and asking puk number.so please tell me the puk number to my e-mail.I will wait for your possitive response

My number is [protected] and I cannot find my PUK code and my SIM number is[protected]

igot my sim card locked and now its asking for PUK code my mobile no is [protected] and my sim card number is[protected]
plese help

My sim has got locked and my mobile no. is [protected]. So please send me my PUK number on my e-mail id. Waiting for your reply.

my mtnl trump sim pincode is blocked please send my puk to my E-mail
my phone number is [protected] sim number is[protected]).i have no other contact number, please send my PUK code to my e-mail address.

my mtnl trump sim pincode is blocked please send my puk to my E-mail
my phone number is [protected] sim number is[protected]).i have no other contact number, please send my PUK code to my e-mail address.

My sim number is[protected].Presently my sim block and i don't know my number also plz tell me my PUK code.

MTNL — PUK locked

I got my SIM locked and asking for a PUK code. My mobile number is [protected]. Please send me the PUK code to my email.

plz give me my puk code of no [protected]

please give me my puk code number my mobile number is [protected] please do needful as early as possilbe

my mobile no. [protected] i can find puk code

my mobile no.[protected] sim no.[protected] please reply to PUK code No.

please give my puk code number phone number [protected]
sim number[protected]

dear sir
my name is Dr.V.P.Chahal a employ of ICAR i have my sim blocked due to wrong entering of pin code and i dont remember my puk code my sim no. is[protected]. pls send me my puk code on my e mail id ie [protected]@rediffmail.com

good morning . my mobile no is [protected] and my sim no is[protected] and my email id is [protected]@gmail.com

Can any one guide me about PUK Code in MTNL mobile since my SIm is blocked. My Sim[protected].My email
[protected]@yahoo.com
Pz call me Mob [protected]

PLESE GIVE MY PUK CODE NUMBER PHONE NUMBER :- [protected]
SIM NO :[protected]




NAME : VIKASH KUMAR
ADRESS : NEAR:ADB(SBI)
WEST GANDHI MAIDAN JEHANABAD (BIHAR)
PLZ CALL ME :- [protected]
MY EMAIL ID :- [protected]@gmail.com

MY SIM BLOCKED PLEASE MY PUK CODE MY MOBIL NO. [protected] MY SIM NO.[protected]

Can any one guide me about PUK Code in MTNL mobile since my SIm is blocked. My no [protected]

[protected]@gmail.com

My number is [protected] and I cannot find my PUK code
send pin no

my no is [protected]

PLEASE GIVE MY PUK CODE PHONE NUMBER - [protected]

shivambhatnagar.[protected]@gmail.com call me on [protected]

Hi Sir,
I lost my puk no. kindly provide me puk no of my mtnl sim (Mob. [protected])

my sim card number is[protected]. and it has been blocked. can i get the PUK code.

Dear sir,

I have loss my puk code. please send my puk no. my no. is [protected].

thanks
vikas

Hi Sir,
I lost my puk no. kindly provide me puk no my mtnl sim no [protected] and my sim no is[protected].

My MTNL ph no. [protected] & SIM no.[protected].
Please provode me PUK code.

Manohar P. Thali
ONGC, Uran Plant
Uran
Raigad

Good evening sir,

My mtnl mobile number is [protected], presently my sim no[protected]
is blocked and asking puk number.so please tell me the puk number to my e-mail.I will wait for your possitive response

NAME : Awdesh sahani
ADRESS : A-1196 budh vihar ph-2 delhi-110086
PLZ CALL Ya SMS :- [protected]
MY EMAIL ID :- [protected]@gmail.com

Hello Please send me PUK code of my MTNL No which.
Sim No.[protected]
Mob. No.- [protected]

Please send @ [protected]
or mail
[protected]@gmail.com

my mobile number is [protected]. please give me puk code.

MY mobile number is [protected]
Please provide my PUK number

GOOD MOURNING SIR
MY SIM CARD IS BLOCKED DUE TO 5 WRONG ATTEMPTS OF PIN CODE COZ I FORGOT IT.
NOW IT IS ASKING FOR PUK CODE PLS HELP

SIM NO.[protected]

MOBILE NO.-[protected]

[protected]@GMAIL.
COM
PLS CALL OR CONTACT ME AS OON AS POSIBLE...!!!
I M REALY FED UP...!

my no is [protected] &sim no. is[protected] my email id is kishor.k.[protected]@gmail.com.
please send me my puk code.

My number is [protected] and I cannot find my PUK code and my SIM number is[protected]

MTNL — PUK Blocked

My mtnl mobile number is [protected], presently my sim is blocked and asking puk number.so please tell me the puk number to my e-mail.I will wait for your possitive response My E-mail ID ([protected]@rocketmail.com)

my no is [protected] &sim no. is[protected] my email id is [protected]@gmail.com.
please send me my puk code.

my sim card number is[protected]. and it has been blocked. can i get the PUK code on my email i.d [protected]@gmail.com.

My number is [protected] and I cannot find my PUK code
send pin no[protected], mail it to me at abhishek.[protected]@gmail.com or send it to [protected]

my mobile number is [protected] and sim card number is[protected]. i am not able to get my PUK code . please help.

i have forgot my PUK code number :[protected]
SIM NO :[protected] 0

plz give me my puk no.
sim no.[protected]
email id rev.[protected]@gmail.com

my dolphin sim is blocked.please send me the puk code, sim no. is[protected].my E-mail id is [protected]@yahoo.com

mu pin code is block of mtnl sim card so i want the puk cod of the mobile no. [protected]

MTNL Delhi — New Connection requested one week before but no response. Paid 500rs online

I have booked new broadband connection one week before and paid 50 rs online. After that no progress made. I tried to call MTNL office but no satisfactory responce recived. Please help on this.

Hy sir my ph no [protected] is block pls send me puk no on [protected]@gmail.com

Hii sir I am entering the pin but wrongly enter and my puk number don't know plz give my puk number send email
Email:[protected]@gmail.com
Name: Jitendra SINGH
Mobile no. [protected]
So plz send me puk number of this mobile number
Thank you

How do I know the pin and puk code for mtnl sim

dolphin — They less 30.00 Rs. Every Month

I have a dolphin No. [protected] since many years and this company less Rs. 30.00 every month for some radio active service. Which i never use this service and they are always less these Rs. 30.00 from my prepaid. Whenever i complaint in customer care they were saying next month onward this service will be stop. And next month they do the same. So, please help me how i come out from this thing.

Regards

Tara Chand Sharma

mtnl mobile(dolphin) — monthly deduction ofRs 25/ by MTNL(DOLPHIN SCHEME MOBILE) music station

Sir
this is with regards to my mobile No [protected] to which i have lodged complain many times to MTNL regarding monthly deduction of Rs 25/ monthly by Mtnl music station 56262 to which I never asked for requested to stop many times but they do not listen.This is happening since last six months text of complain forwarded to them is as follows

DEAR SIR
FROM YOUR SERVICE OF 56262 I AM GETTING MESSAGE "rS 25.00 HAVE BEEN DEDUCTED FROM YOUR ACCOUNT AS MONTHLY PLAY TUNES" for last six months a service I never asked for.On contacting 1503 i was toldb to send UNSUB BUT YOUR STUPID SYSTEM DOES NOT LISTEN.then lodged complain to 1503 four to five times but your STUPID SYSTEM does not listen.Same thing had happened with my mobile No [protected].I will be forced to go for RTI or consumer care to stop you from looting public.Sorry for using wrong words but your system does not work.Please return me my money for aservice which i never asked for.More over you are suppose to ask customer everytime whether subscriber wants to continue such services or not. I am sending same complain to TRAI .

[protected]@mtnl.net.in-------my mob no-[protected], I paid Rs 1167.00 in payment for the bill for may’09. It’s too high. BSNL has an arrangement to inform its customer on asking by an SMS to no-53333 ( cell1), at any point of time what’s the charges till that date. This is convenient as the customer may control himself so that he does not cross the monthly budget set for that by himself. Likewise can’t you make similar arrangement for MTML customer as well so that at anytime the customer may know how much call he has made. With such an arrangement, I would not allow the bill rise to Rs 1167.00, as my monthly budget is only Rs 600.00. Please acknowledge.

My new address is --Qtr no-432, Building no-27, ESIC nagar ( next to D N Nagar police station), J P Road, Andheri(west)

I too received a message from[protected] saying "congrats ! u have been successfully subscribed for MTNL Music station Rs 30/- has been charged to your account. Enjoy the service." I was suprised as I had never asked for this service. I called the customer care and they informed me that you must have asked for the subscription by calling on 550002. I told them I am sure that I have not asked for the service as heard the number for the 1st time. Then they said you can check in your itemised bill whether there was a call made on this number from your mobile for which you will have to pay Rs 50/-. They were not sure whether they could refund the money even after the itemised bill would prove that I had not asked for the service.
They have just forced on this service onto me, when I had never asked for it. Since mine is not the only case, I agree that they are looting public.

dolphin — Activation of "MTNL Music Station " service without any request and deduction of money

Dear Sir/Madam,
This is to inform that I received following SMS on 10/9/09 my mobile phone number [protected]:
"congrats ! u have been
successfully subscribed
for MTNL Music station
Rs 30/- have been
charged to your account. Enjoy
the service.
From:[protected]
6:59pm 10/9/09"
without any such request from me.

During September 06 to September 12, 2009, I was in Rajasthan with this mobile. Carrying personal Mobile Phone was not allowed at my work area, so this mobile phone was kept in Guest House in Locked condition. Therefore, request for activation of such service by me or by my family members is ruled out.

I made a complaint (Ref.No. [protected]) regarding this issue on 10/09/2009. It was told by the Customer Care Service personnel that I would be contacted regarding resolution of the complaints.
I received no call from the Dolphin in this regards till date (17/9/09).

On follow-up, call made by me towards above-complaint, I was told by the the Customer Care Service personnel that the request for activation of the said service has been made by me. However, details (Date and Time) for making such request could not be provided by them.

On further follow-up, I am getting just another complaint number, without any resolution of my complaint.

The latest complaint number (4th Complaint in last 8 days) I have got from the Customer Care Service in this regard is[protected] dated 17/09/2009.

A lot of time and energy has been spent for resolving this complaint (Which is still PENDING).

Kindly arrange to expedite resolution of the above complaint or suggest further steps to be taken in this regard.

With regards,
Ram Prakash Gupta

I too received following SMS on 10/9/09 my mobile phone:
"congrats ! u have been
successfully subscribed
for MTNL Music station
Rs 30/- have been
charged to your account. Enjoy
the service.
From:[protected]
6:59pm 10/9/09"
without any such request from me.

I made a complaint (Ref.No. [protected]) regarding this issue on 10/09/2009. It was told by the Customer Care Service personnel that I would be contacted regarding resolution of the complaints. I received no call from the Dolphin in this regards till date (17/9/09).

On follow-up, calls made by me towards above-complaint, I was informed that the request for activation of the said service has been made by me. However, the could not provide details (Date and Time) for making such request by me. On further follow-up, I am getting just another complaint number, without any resolution of my earlier complaints.

The latest complaint number (4th Complaint in last 8 days) I have got from the Customer Care Service in this regard is[protected] dated 17/09/2009.


Different person is attending the call at 1503/ [protected] (Customer Care Service) who require to be explained full story for understanding the complaint and verification etc. Last call to Customer Care Service in this regard was of above 28 minutes, during which all records of my mobile for last 90 days have been verified and confirmed that there was no request for activation of stated service was made by me.

I agree with the complaints and request all NOT TO KEEP QUIET, if such thing happens to anyone.

MTNL — Charges for Music Station

I got one message" Thanks for calling on 126300.FREE ENTRY COUPAN diye jaa rahe hai NAVRATRI UTSAV 2009 ke liye ART OF LIVING ke taraf se abhi call kare 5500066(tollfree) Rs.30/m"
and then I call toll free no.5500066 but you have deducted Rs.30 whereas you said in msg toll free no.Pls credit Rs.30

mtnl dolphin mobile service — false bill

i am a regular user of MTNL Dolphin postpaid connection . about four months back i recieved a bill amouting to rs 3000+ , wherein it showed that about an amount of 2600 had been used on ISD , when confirmed with the telephone department , they said that my connection did not have the isd facility . however , my connection was barred after four days .after 6 days i recived another sms that my bill was 6000 + now . my connection has been barred ever since an inspite of my repeated efforts , the department is not ready to comment . at present my connection has been barred ever since and i have suffred enormous loss of my business due to the phone disconnection . kindly suggest me what to do .

I suggest you file complaint under TELECOM CONSUMERS PROTECTION AND REDRESSAL OF GRIEVANCES REGULATIONS, 2007 with the NODAL OFFICER.

If the Nodal Officer does resolve the issue within 10 days than file appeal with APPELLATE AUTHORITY.

All this can be done on email.

Please read the following link for details.

http://delhi.mtnl.net.in/customer/zone.htm

Regards,
Kapil Chawla
Mobile: [protected]

MTNL — stop

i am the mtnl customer want to stop the any kind of wap.indiatimes.com services in my mobile

Dear Sir/Madam,

I am the MTNL customer want to stop the any kind of wap.indiatimes.com services in my mobile

My Mobile No [protected]

Kind Regards

Vicky

To,
MTNL Delhi

Subject: (plan-Rs. 4500) not recieved free data of 200GB for august month of 2011 (no: [protected])


sir/madam,

I recharged 6 months internet access plan in between 11 to 15 April 2011 of Rs 4500, but did not got 200GB data per month since may 2011. i made several complaints but did not got any respond from your side.


so sir/madam kindly give me data access at the earliest.

thanking you.

yours faithfully
Rakesh Baishya
no- [protected]

To MTNL Dolphin -Delhi
It is informed that today Rs 30/- has been deducted from my MTNL Pre-paid No: [protected] on account of :Monthly subscription of Khel Khil Mein. This service was updated automatically without dialing any number /making request for this service from my mobile. I have informed about this to the call Centre today. It is advised that the amount of Rs 30/- reverse back in my Pre-paid account.

Dear Sir
I am sending a text of complain forwarded to MTNL [protected]@bol.net.in.Despite of frequent complain MTNL does listens at all.Kindly do the needful. The text is

DEAR SIR
FROM YOUR SERVICE OF 297577 I AM GETTING MESSAGE "rS 25.00 HAVE BEEN DEDUCTED FROM YOUR ACCOUNT AS MONTHLY PLAY TUNES" for last one months a service I never asked for.On contacting 1503 i was told to send UNSUB .then lodged complain to 1503 four to five times but your STUPID SYSTEM does not listen.Same thing had happened with my mobile No [protected].I will be forced to go for RTI or consumer care to stop you from looting public.Sorry for using wrong words but your system does not work.Please return me my money for aservice which i never asked for.More over you are suppose to ask customer everytime whether subscriber wants to continue such services or not. I am sending same complain to TRAI .

DEAR SIR
FROM YOUR SERVICE OF 56262 I AM GETTING MESSAGE "rS 25.00 HAVE BEEN DEDUCTED FROM YOUR ACCOUNT AS MONTHLY PLAY TUNES" for last six months a service I never asked for.On contacting 1503 i was toldb to send UNSUB BUT YOUR STUPID SYSTEM DOES NOT LISTEN.then lodged complain to 1503 four to five times but your STUPID SYSTEM does not listen.Same thing had happened with my mobile No [protected].I will be forced to go for RTI or consumer care to stop you from looting public.Sorry for using wrong words but your system does not work.Please return me my money for aservice which i never asked for.More over you are suppose to ask customer everytime whether subscriber wants to continue such services or not. I am sending same complain to TRAI .

To MTNL Dolphin-Delhi
it is informed that today Rs 30/ has been deducted from my MTNL prepaid no [protected] on account of monthly subscription of khel khil mein this service was updated automaticaally with out dialing any number/ making Request for this service from my mobile I have informed about this to the call cantre today it is advised that the amount of Rs 30/ Reverse Back in my prepaid account

Dolphin Cellular — Deduction of Rs.30/- pm from last 6 months

Dear Sir / Madam,


This is to bring in your kind notice that , I am a Customer of Dolphin Cellular Service from past so many years. My Name is Govind singh Negi having Mobile No.[protected] & Address is C-1/47, Vinod Puri, Vijay Enclave, New Delhi -45.

From last 6 months Dolphin deducting rs.30/- every month in the name of music service activation but that service has not been activeted from my end.
I had spoken to customer care executive so many time for stoping the servcie but nothing happen, the company deduct money here & there.

Mentally it is very pain full.
You are requested to kindly stop the above service & requested to refund deducted money of last 6 months.




thanks & regards
Govind Singh Negi
[protected]
[protected]

MTNL — activation of some paid services without informing the customer

Sir/Madam,

this is to bring your kind attention towards the unfair practices by the telecom companies, in this case it is by MTNL( a govt. organization). for past 2 weeks i am receiving a message on my mobile no.([protected]) from mtnl that they are renewing some service at Rs. 7 for 7 days and by the same time 7 rs. are deducted from my account, this happened twice with me. First time when i contacted the customer care they started making excuses that server is busy, so we can't help you and second time they told me that it will take some time to deactivate the service.

so who is responsible for this menace to the general public, people have a deep faith in govt. companies & organizations and if they started doing such unethical practices then who is going to stop them.

so my humble request to you is to some strict action in this regard.

Dr. Subroto Das
[protected]
dr.subroto.[protected]@gmail.com

dolphin — DEDUCTION OF CHARGES OF MUSIC STATION

I AM HAVING A MOBILE CONNECTION OF DOLPHIN WITH NO [protected]
EVERY MONTH RS 31/- ARE BEING DEDUCTED ON A/C OF MUSIC STATION IN MY BILL . I AM NOT INTERESTED IN THE SAME SO I REQUESTED TO DEACTIVATE THE SAME ON CUSTOMER CARE CENTREON PHONE 1503 WHO DIRECTED ME TO GIVE A WRITTEN REQUEST AT SANCHAR HUT WHICH WAS SUBMITTED ON 25/8/2011. BUT STILL I RS 31/- ARE DEDUCTED ON 2/11/2011&2/12/2011 AND CONTINUED ON JAN 2012
PLEASE LOOK INTO THE MATTER AND STOP DEDUCTING THE SAME
THANKIN YOU


MOHAN LAL BHARGAVA

Result of my complaint dated 05/06/2013 No. of compalint 527347. Though 7 days have already been passed on ph. [protected].

Dear Sir,

We have 2 landline no 25322908 & 25323918. we have to submit the complaints 2 & 3 times Telephone bills not received. Please send the bills.

Regards
Rakesh wadhwa

landline connection not restored even after payment of bills.

phone 29846554

sir

my phone number is 25071378 and my phone have lot of disturbance in line and i call many time to your customer care but they dont listen to me so plz help me to solve my problem as soon as possible


u can also call me n my mobile [protected]

thanks
lalit

Sir
i have MTNL Lend Line Phone My no is 22862314 . my connection is cut before 2 - 3month, plz take action as soon as possible.






Thank u

Atul Yadav
[protected]
22862314

date 03-oct-2009 ko mene apne landline ph no. 22184516 ki complaint ki the wo ded hai or bich me line kabhi aayi to line me shour tha mene comp. ki thi comp no. 113 hai. but abhi tak ph thik nhi hua. plz ph jaldi thik kare. thanking you.

Dear sir,
pls fowward jan 09 bill (duplicate copy) because i loose my jan bill that bill i all ready pay but i loose my bill copy, and i am not able to claim from my company.so its a requi to you pls forward the duplicate copy of the jan 09 bill user id 26878917

Dear Sir&mam,
i have toask u that what is my bil of internet and how to check

we are see net bill

net bill show

I have an internet connection for the last 3 years. I have never used the internet beyond the free download capacity. Last month I was out of station for fifteen days and now I have received a telephone bill for Rs4414 for the month of october 09. I dont know how to react. I am highly dissapointed and I intend to disconnect my connection if I dont get an explanation.

I vishwas Vaidya my tel no. is 23888188 & c.a no. is [protected] please sent copy of my landline bill for july 2012, which having due date 31th aug-12, on my email id [protected]@gmail.com

my telephone not working at the moment my telephone number is 28797503 pls attened urgently

This is too much.
I have never seen any bad service like I am facing with MTNL.
It's been 3 days since I have lodge a complaint regarding my Telephone is not working but no action has been taken.

garuda intertnat service 0 tootal 0 baiman emplyee beech dege mtnl private ke leye

i had purchased this Mtnl DataCard on 27th Jan, 2009 for Rs. 2600 which is non refundable. I was told that it will fetch you the speed between 70kbps to 120kbps or Downloading Speed min.15Kbps to max.any But the speed I am surfring is betweem 15kbps to 25 kbps or downloading speed 1kbps to 3kbps max. which is very slow.. Inspite of several complaints there is no improvement in Speed. I am unnecessarily paying the money without any effective use for me.I Am send this complain 9 days ago but no action in my complain so sir i m reqest for u please solwe my problem ??

date:-7/9/09
Mr. Brij Mohan Arora
My Data Card no[protected]
a/c no-[protected]

I have taken a connection of Garud CA nO.[protected] phone no20050459. I surrended this connection on 29.4.2005at Shakti Nagar Exchange along with hand set vide receipt no.6840 dt 29 .4.2005 and after that applied for refund of my security deposit of Rs.5, 000/- so many times but till today I have not received the same. I don't know why my money is not been rfunded till today. I once again ask the authorities to refund my money along with overdue interest to me immediately.
Ashutosh Tulsian

meine wednessday ko apni sim replace sanchar haat naraina se kawai thi. jopki abhi tak phone challoo nahi kiya hai pl. mera no. jald--i chaloo karwaye.
[protected]

Sub: Very poor connectivity (R.Frequency) Causing treble in internet connecting GARUDA connection no.24562044.

Dear Sir/Mam, I have a phone no. 24562044.installed in D-365 Anand Vihar DELHI under the name Ramesh Dhamija, That was recharged with Rs.. 300 for internet connectivity on dated 23rd jan-2010,

Sir from very beginning from the date of recharge internet not connecting, reported several times to customer care center(1502) related that problem, but not rectified yet the member who know very well that matter:
Sh. Sharma ji([protected]), Parveen ji[protected], Mr. Yogesh ji[protected], Sh. Singh Sahib ji (D.E)., Vinod ji (A.E)[20222211], Phool chand ji([protected]) etc. But no one visited personally. My problem is very genuine all respected members know it but uncap able to resolve it.
After a long time and reminding through phone & expanding much amount on telephone bills. Now the complaint is again in the net of Sh. Yogesh ji, Mr. Phool Chand ji(karkardooma)Correlated person Mr. Vinod. But it seems that they are also uncap able to rectify the defect, Due to all of that I am bearing financial as well as mantel worries I request you to rectify the defect and refund my amount which I have already paid vide coupon no. [protected], for Rs.300.
No services has provided till day, if in case it is impossible to rectify the defect then pls. refund instrument cost & recharge coupon amount.

Sub: Very poor connectivity (R.Frequency) Causing treble in internet connecting GARUDA connection no.24562044.

Dear Sir/Mam, I have a phone no. 24562044.installed in D-365 Anand Vihar DELHI under the name Ramesh Dhamija, That was recharged with Rs.. 300 for internet connectivity on dated 23rd jan-2010,

Sir from very beginning from the date of recharge internet not connecting, reported several times to customer care center(1502) related that problem, but not rectified yet the member who know very well that matter:
Sh. Sharma ji([protected]), Parveen ji[protected], Mr. Yogesh ji[protected], Sh. Singh Sahib ji (D.E)., Vinod ji (A.E)[20222211], Phool chand ji([protected]) etc. But no one visited personally. My problem is very genuine all respected members know it but uncap able to resolve it.
After a long time and reminding through phone & expanding much amount on telephone bills. Now the complaint is again in the net of Sh. Yogesh ji, Mr. Phool Chand ji(karkardooma)Correlated person Mr. Vinod. But it seems that they are also uncap able to rectify the defect, Due to all of that I am bearing financial as well as mantel worries I request you to rectify the defect and refund my amount which I have already paid vide coupon no. [protected], for Rs.300.
No services has provided till day, if in case it is impossible to rectify the defect then pls. refund instrument cost & recharge coupon amount.

Dear Sir
I have a Telephone 26891352 installed at my residence.
It is not working.
Complaint lodged on 30/07/2010 its number 309
JE, Supervisor have been informed.
On complaint tracking system answer is no record.
Kindly address the complaint

phoolchand — online recharge

amount deducted from account but didn,t recharged my mobile
I had recharged my mobile from www.freecharge.in with the details given below but I didn't received the balance to the mobile. please let me know how can I get my money back my mobile no. [protected]

Dude! ditto with me.! i think mtnl servers have gone awry. it all started with their officers' strike when they had cut opti fibre links and modified servers.now we need to take this up to mtnl directors.mail me i[censored] r interested and also urge others.

these , should be shoot where ver you see MTNL people, i have burnt my blodd by requesting to these , behnchods to rectify my problem but they just dont listen, where they go and die its a big and chutiya company, i wish ic ould close and hit these mtnl employess with HUNTERS daily 15 hours till they die

These behenchods...mada [censored]ers...bunch of crooks theives, [protected]@astards...I'm in Mumbai. My router gives light everything but doesn't assign IP from their server. This lady at 1504 I call 1504 for past 4 days now & she guides me to use DNS I'm like you phucking b!itch I use my own DNS..shes like no how!? Impossible...Blow me [censored]. Ok I follow her instruction whats the use? the Server doesn't assign [censored] IP my router is ok you lady she goes ok now you complain to 198 these twats don't take complaint on 1504 complain to the robot lady she will blow your c0ck nice & softly the robot lady. These behenchods...I went to Local Exchange today..lady goes what is this History Geography you've written in letter? If I wasn't Decent & it wasn't for my upbringing I would've freakin rap-ed that [censored] right there & slit her throat...History Geography? You phuck wh0re what about the pain you cause me by cutting internet for 4 days skank. I swear no I hope these paki terrorists attack their office & shoot these phuckers down instead of the common man. At least they will do us all a favour in doing that. These phuckin MTNL They're a bunch of PAKIS phuckin no good sons of wh0res & daughters of wh0res.

Same here guys.. These guys have become a pain.. Finally this is my last month with them.. If ny 1 wants to know a better plan and a better service let me know... Thanks..

mtnl is the wrost service in the history of internt please change your connection go to airtel or any athor "mtnl hai to galat hai "

My Broadband Modem is not working properly and its all four lights are off. My connection No.[protected], will you please replace my Modem or repair it.

Please do the needful.

Sudhanshu Kumar
A - 127, Phase - V, Mandir Lane.
Aya Nagar Coloney, New Delhi - 110047.
Mob.No. [protected].

My telephone number is[protected]. I have taken MTNL broadband connection around 50 days back. But I never got my broadband connectivity through. Though I got the phone line working for 2/3 day then it also went dead.

Next day I log the complaint with MTNL but till date I didn't receive got action on that complaint it's more that 45 days in similar state. The complaint no I logged is 41100051. I follow up on the complaint number many time but didn't get any response till Date. Upon follow up I got the reference number 23356666 and they assure that from lineman will visit my place no one came.


I will be grateful if you look into this matter

Praveen Kumar
BG 502 Near Rao Puran Estate
Sector 8 Dwarka.
[protected]

My Broadband Modem is not working properly and its all four lights are off. My connection No.[protected], will you please replace my Modem or repair it.

Please do the needful.
Harish sharma
805, prem gali gandhi 3, E nagar delhi 110031.
Mob.No .[protected], [protected]

To,

Respected Sir,

I'm Naveen Kumar s/o Sh. Shishu Pal. my Land Line Tele Phon Number's[protected], sir I have been facing the internet problem since 2 and half months my Brodaband connection is not working. Actully cnt show ADSL Light, and I have registered the complaint for this many time in 1504 or 198 but there is no respone. my previous compliant numbers's 64100579/ 1499/1455/1664 and 64100138. But MTNL didn't take any action against it.
I don't know why these people are so lazy that they even don't care about people's problems.

Please help me in this concern, if you can.

Thank you

Naveen Kumar S/o Sh. shishu Pal
H/no. 793, vill. Khera Khurd Delhi 110082
Ph. 27844030 Off. 24106171
[protected]@gmail.com

MTNL has harrased us all the time we complain. The technicians come and refuse to rectify the mistake. He says the electrician has to do it. When elctrician comes he say he dosenot understand telephone wires so he will not touch. This happend to us twice. Then I personally when to the head of department and complained . He came with his technician and repaired the telephone line las time .

Again today I m faced with th same problem. I dont think I have the energy or the time to run after these MTNL people. Why are the services so bad. They indirect ask for bribe to do the work.