Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

I have been using this mobile phone service Dolphin for almost 2 years. its network is extremely poor. Voice clarity is worse and calls dropvery frequently. They offer cheap call rates, but due to dropped calls, one ends up paying way more than promised.

whenever we complain to customer care of mtnl, they say that network upgradation work is going on, and it will smooth in a little time. But i have been hearing this for atleast...

Respected Sir / Madam,

My issue has been with the Network Service provided by my mobile operator MTNL - DOLPHIN MUMBAI. For your reference, below are some of my mails i had sent to various helpdesks of MTNL Mumbai. But still i have received any response. I had decided i will not pay my anymore outstanding bills but for sake of my honesty & being citizen of this country i decided to pay my bill. So i paid my bill only for...

My Phone no is 26303732.

After 15days MTNL finally installed my connection. But there is heavy noise in the line.

Lineman just installed the number on a bad Line.

I bought Modem myself as MTNL failed to deliver the modem on time.

but well now the Internet is also not working. there is no ADSL light in the modem.

I am loosing 400rs per day because of this....

Attached the Whole Mail Conversation below
[protected][protected][protected]-----


Dear Sir,
For Garuda billing or payment related queries please write to :-
A.O.(TR) Garuda, 3rd floor, Bandra Kurla Complex, CST Road, Kurla, Mumbai-400 051 or CONTACT 1502/



With Regs,
MTNL IBPS Team.

----- Original Message -----br...

My connection no.[protected]Delhi) I had stopped using the Broad Band services in Dec'08, but received a lrge amount bill for March'09. Made many complaints by email & fax, even upto CMD level.
No responsible attention paid....

I HAVE MTNL UNLIMITED BROADBAND CONNECTION. I PAY EVERY MONTH 700/ RS TO MTNL BUT I AM NOT ABLE TO USE NOT A SINGLE BIT OF IT.
I AM GIVING COMPLAINS TO CUSTOMER CARE FROM THE TIME I HAVE TAKEN CONNECTION BUT NO BODY HAS BOTHER TO TAKE CARE OF IT. I HAVE SPOKEN TO SEVERAL AREA MANAGER AND HAVE VISITED SANCHAR HAAT SEVERAL TIMES BUT THERE IS NO PROGRESS. ON EVERY THIRD DAY I REGISTER COMPLAIN ON THERE PHONE NO: SOME ONE CALL SAYS "...

I have been registering complaints on Tel Nos 198 and 1504/1 almost every alternate day for the past 3 weeks regarding my 512kbps connection as under but the matter is still not resolved :
" the connection keeps dropping off and re-connecting as much as 20-30 times during the day.Some times
the reconnection is immediate or within a few minutes but at least 2-3 times in a day it takes 1-2 hours to reconnect. MTNL persons...

The phone no. mentioned above is not working from around last one month. I have complained regarding this matter on your recorder system. The last complaint no.1006 dated 21.07.2009 is still pending. This shows the negligency of line man on duty. Please look into this complaint and take strict action.

D.SINGH...

Initially on application I had requested for a night unlimited plan and assumed it was done as whenever I logged in to the mtnl account to check details of my account it would show night unlimited. Based on that we downloaded accordingly. 2 months later I get a 14000 bill stating we were on 200MB free only plan. When we took this matter to the exchange they made us produce the receipt and never in our wildest dreams had we doubted the person...

My telephone no. is 27550359, and CA no. is [protected]. My broadband connection was installed on 19.7.09, via wi-fi modem no. HG520. The signal is excellent, and the connectivity is there. But it has not been working since then. I have made repeated complaints on helpline no. 1504. My first complaint was on 20.7.09, and some of the complaint nos. are 8925, 2327, 8093. After that I have been daily making complaints on 1504.Everytime a customer...

hi, im facing network problem in dolphin connection..every time when i need a phone urgently there is no network. mostly whenever there is a bad wheather my network goes down. plz help me out......

Hi,
I am facing this problem from the past 4-5 months now. My account usage is having problems. I am not using the net still there is 5-6 MB's o[censored]sage shown. Once I opened a yahoo page and I was charged 3 MB's for that. MTNL Mumbai is charging, I hope for the upload also which is against what they have written on their website. They say that they charge only for download but the way i am billed I think I am charged for...

I have landline telephone connection of MTNL bearing No.24312544. I have taken boroadband facility on same number. My average bill of MTNL phone with borad band facility is Rs.900/-, . But when I got last bill of june.06, i was shocked, The bill is of Rs.2466/-. which is 3 times of the average monthly bill. From the bill it seems that Rs.1489/- is extra charged towards boroadband usage. Since my boroadband usage is very limited, which comes...

I like to register a complaint against MTNL Delhi.

My phone no. is 22478956, and i like to wake up the MTNL working staff, as i am not satisfied with their service and their Internet broadband connection, which they installed to my place. My Internet Connection is not been working from the last One & Half month. Earlier I was using unlimited plan, to which I requested to change to the minimum tariff plan and I also made...

i am broadband user o[censored]nlimited plan599/rs per month.in my residence area main cable line became faulty(cut by airtel company according by lineman's statement after my complain) on date 9 june2009and repaired on date 26june 2009. my complain number is 142 on dated 10 june 2009 at 9:15 am.mtnl company gave me full month bill without reduction of rebate(due to fault of cable and unavailable service for 18 days by mtnl delhi ) from my...

I had submitted my broadband modem set in ok condition on 1st of June 2009 for desconnection of my internet connection(CA No. [protected])
Now, in my telephone bill a sum of Rs. 1500/- is charged for modem, reason being 'breakage'. THE MODEM THAT I HAD SUBMITTED WAS IN ABSOLUTE OK CONDITION. I HAVE GOT THE ORIGINAL RECEIPT THAT WAS ISSUED TO ME FROM MTNL AT THE TIME OF SUBMISSION.

Please rectify my bill at...

sir
iam a user of mtnl broadband since past one year.my number is [protected].I have taken the unlimited download plan of mtnl and according to the plan i must get 2mbps download speed but am not getting the same.am getting speed of 15 kbps which is very very slow.a lot of complaints have been registerd but no actions have been taken to cure the problem.we have been harassed by this a lot of times as it takes a lot of time to work...

Respected sir,

The mobile networks of MTNL in Noida(sec-41), are really poor there has been no network coverage for the past 2 days, the network is lost after every 5 minutes. even after repeted complaints no action has been take by MTNL.my complaints are rectified on the system itself, without any action on ground.

Complaint number:[protected], 18301124, [protected]

The nodal officer did...

Dear Sir,

I, Om Prakash Sharma R/O B-177, Stree No. 3, Hardev Puri, Delhi-110093, Ph. 22819742 am a customer of MTNL from 1986 to 2009. There is no fault for me as paid your charge or bill before dated or due date:
1. Every bill have paid before date from 1986 to 2009.
2. Your department has not send th bill and add 10/- as penalty why?
3. Now a bill has delivered on the month of Nov+Dec 2008 Rs. 349 with...

We are having MTNL garuda FWT connection no. 24505728 in the name of Elex Marketing Solutions (P) Ltd. since last three years. Some how the telephone instrument was not functioning properly. We approached to concern sanchar haat for rectification of our problem.The answer we got was surprising one they advised us to terminate the connection as the telephone instrument is not in their stock. I was shocked as we are using this no. since a long...