Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

I had sent a complaint to MTNL billing section Prabhadevi, Mumbai and also to MTNL Exchange, Bandra Kurla complex as communicated to me while contacting the costumer service centre of the service provider. Both the letters were sent back without receiving.
Complaint related to the excess billing in respect of roaming within Maharashtra. Even call to toll free numbers were charged. Incoming and outgoing calls were cahrged as roaming during stay in Maharashtra. Further a payment already made is shown as outstanding. Please help how to contact the service provider to submit a written compliant

telphone line and telephone instrument is not working properly. please immidiatly this instrument replace.

Thanks

sulekha rani,
tele no 22485959
consumer .no. [protected].,
S-35 south pandav nagar
delhi 110 092.

[protected] Forwarded message[protected]
From: VIRENDRA VATS <virendravats.[protected]@gmail.com>
Date: Sat, 5 Sep 2009 21:44:00 +0530
Subject: Fwd: URGENT ...............MTNL BROADBAND CONNECTION NOT WORKING PROPERLY SINCE INSTALLATION
To: feedback.[protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, gmds <[protected]@bol.net.in>, [protected]@bol.net.in, [protected]@bol.net.in

Respected All Concerned,

As per my earlier followups with all of
you.............................for the last 15 days + and my
un-numbered personnal visits to your Najafgarh Branch
Office.................my broadband speed is not yet working
properly...................................
I have received a numbers of call from the MTNL GM office that your
email is now working or not....................................
And as inform you earlier that 5 - 6 Nos. representatives of yours
came to my residence and as per their wordings NON of them are
engineers.....................
EARLIER visit they come to the conclusion that My PC is faulty.................
IN TODAY VISIT they come to the conclusion that MY LAPTOP is faulty..........
In the Evening two representative came with another LAPTOP and AGREE
/COMMITTED that it was due to low SPEED of broadband....

JUST NOW I took my PC and LAPTOP to the nearest Cyber Cafe and their
the GMAIL is running in full SWING, no error is shown there.

REQUESTED TO KINDLY SEND ANY ENGINEER TO SORT OUT THE PROBLEM....
EITHER RETURN BACK MY ALL THE PAYMENT, WHICH I HAD PAID TO MTNL AS
MONTHLY BROADBAND CONNECTION...............
As I told u earlier that SINCE I HAD TAKEN THE BROADBAND it will not
run 15 days + till date.......................

SIR, If my LAPTOP and PC is running the www.gmail.com without any
problem outside ANY OF THE CYBER CAFE..........Why does not it will
run at MTNL Broadband at my residence..................

Again requested you to correct / increase the speed so that I can work....
Also ADJUST / RETURN all the payment paid to MTNL since I HAD TAKEN
THE CONNECTION.


Thanks & Regards,


Virendra Kumar
[protected]



[protected] Forwarded message[protected]
From: VIRENDRA VATS <virendravats.[protected]@gmail.com>
Date: Mon, 31 Aug 2009 20:32:35 +0530
Subject: MTNL BROADBAND CONNECTION NOT WORKING PROPERLY SINCE INSTALLATION
To: feedback.[protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in,
[protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in,
[protected]@bol.net.in, [protected]@bol.net.in

I regret to bring to your kind notice, my sad experience with getting
an MTNL internet connection installed at my home. I had registered
for an MTNL Broadband connection in the month of May, 2009.

By the day lf Installed connection it is not working properly.
Anytime , the connection got disconnected.
From that day onwards till today, nothing has been done about it.

I have made many complaints but the internet connection has not been
restored and working properly in full swing.

When called, the reply I get from the official is, "Every time when I
visited personnaly to the conecerned area office they said that very
soon the probelm will be sort out by our engineers.

I have'nt even used the internet for one week regulary in one go.
Please look into the matter and arrange to get the internet restored
at the earliest.

I would also like to khow wheather the monthly charges towards the
internet connection would be PROPORTIONATELY DISCOUNTED FOR THE NUMBER
OF DAYS THE INTERNET WAS NOT WORKING.

TODAY IN MY ABSENCE A TECHNICIAN FROM MTNL OFFICE
CAME....................BUT THE SPEED IS NOT
THERE.....................HE ONLY START MNTN.IN SITE TO MY PARENTS,
WHO ARE NOT AWARE ABOUT ANY COMPUTER APPLICATIONS.

While on working on gmail eveytime THE ERROR SHOWN IS AS UNDER :-

Loading...
This seems to be taking longer than usual.
If you are using a slow Internet connection, you can wait a bit longer
for this page to finish loading, or just use basic HTML view for now.

If you are using your normal Internet connection and you usually get
past this loading step without any problems, please refresh this page
in your browser.


BUT WHEN I GO TO ANY OUTSIDE CYBER CAFE, IT IS RUNNING IN FULL SWING
WITHOUT ANY PROBLEM OR IN SPEED.




Looking forward to hearing from you and thanking you.

VIRENDRA KUMAR VATS
Ph No.[protected] / [protected]

am Vikash tyagi and my phone number is:- [protected]. i availed the service of internet with this connection. this is the first time i am using MTNL number. i varified and confirmed with Mr. brjesh at posangipur sanchar haat about the internet plan. he asked me to opt for Rs. 649 (Trib band combo) plan including rs. 50 for modem and told me that i will get free surfing and downloadin in that, in the customer services i was told that the rs. 599 plan is for free downloading and surfing not the 649, if this is true am i fool that i will pay 50 rupess extra and not getting free downloading and surfing? now i have charged with some rs.2700 for internet usage. i logged a complaint in MTNl and they are now saying rs. 1288 rebate can be given. whay they are asking for 1500 whan it is not my fault. is this a planned way to make money and foxed customer.

MY MOBILE NO. IS [protected]. MTNL HAS DISCONNECTED BY MOBILE CONNECTION SINCE 19.08.09 INSPITE OF TIMELY PAYMENT OF MY BILLS. CURRENT BILL FOR AUGUST '09 HAS BEEN PAID WELL BEFORE THE DUE DATE (24.08.09) ON 19.08.09 BY CHEQUE NO.059641DT. 19.8.09 FOR RS. 1362/- DRAWN ON CENTRAL BANK OF INDIA, NEW DELHI. IT IS REQUESTED THAT THE CONNECTION MAY BE RESTORED IMMEDIATELY WITHOUT FURTHER LOSS OF TIME.

I would like to inform you that I have received a call from a cll center for MTNL broadband connection and I asked them to send their represantative and they have come with form and got signed and collected Rs 500/- but till date they have not connected broadband since 6 months and when I call them they do not reply.

Anil Nanda

Besides repeated complains, I am still facing the disturbance in the service provided by MTNl.

Please look in to the matter

I have a MTNL Broadband Connection which i want to discontinue. We had checked with the Call Centre(1500) the details & proceedings that need to be carried out to discontinue services. We were told that we need to submit an application on the name of the Commercial Officer at the Radhu Palace office with the copy of the previous bill. On going there we were told that they can't accept the same as we need to submit the Modem as well for disconnection. Now the third time we had gone with the Modem now they need wires & clips as well. This too much of harrasment. Why can't we be told once for all that what all has to be submitted. It to much hassle with such poor services delievered. Please help us as it is not possible to go there as many times as they want. I[censored] can come to my place and collect everythng and discontinue the services that would be great.

Thanks
Monark

Dear Concerned,

Our landline MTNL number is[protected] in the name of Mr Rishi Raj Malhotra, Vasant Kunj.
The outgoing calls have been barred since 13th Aug'09 even when all the bills have been paid.
Again a bill have been received but the outbound calls are still inactive even after 3 weeks.
The details of the bill are as follows:

The bill number # [protected], bill date: 13/07/09 was paid on 17 Aug 2009, Chq Paid-MICR CTS-NE-MTNL, cheque number : 795380 for Rs 652.00.
Another Bill Number # [protected], bill date: 13/08/09 was paid on 26 Aug 2009, Chq Paid-MICR CTS-NE-MTNL, cheque number : 795381 for Rs 418.00.

Request you to kindly look into the matter on urgent basis and get the outgoing calls activated as soon as possible as the number belongs to a senior citizen who is dependent on the landline phone only for any problem.

Regards.

I am billing customer of MTNL, Mumbai. My number is [protected]

I have paid my bill through Cheque and which is clear on 24.08.09 but still my service not activated ( even today on 28.08.09)
I had spoken with customer care of MTNL which having very poor response as per below :

1 day-
1st call - system not upgrated and they are not able check
2nd call - system not upgrated and they are not able check

2 day -
1st call - system not upgrated and they are not able check
2nd call - system not upgrated and they are not able check

3 day -
1st call - system not upgrated and they are not able check
2nd call - compaint register

4 day -
1st call - not ready to connect me to senior
2nd call - Customer care given number of BKC office where nobody pick up the call
3nd call - Customer care given e-mail id which not responded.

Very poor customer care service.

Regards,
Nilesh Jadhav.
[protected]

MTNL land line no. 25652733 is in my name and its not working properly, some time no dial tone, some time noice etc. etc. I made many complaints about the fault on mtnl complaint cell but no action from mTNL side., just they r deleating the complaint without rectification of the fault. This type of atttute of MTNL since last 2 months with me. for example compalint no. 826 dated 27.08.2009 & 461 dated 28.08.2009 may be seen.

The concered authorites were also conteced over their mobiles also but no responce till date

Good evening sir,

My mtnl mobile number is [protected] presently my sim is blocked and asking puk number.so please tell me the puk number to my e-mail.

My sim no is:[protected]
I will wait for your possitive response

Regards
SS Ahlawat
(D.E) MTNL

Hi,

I am a resident of Palam Extn, Dwarka, Sec-7 and I got my telephone (No.[protected] disconnected on 8th of May 09 and deposited the instruments at Dwarka telephone exchange and got the receipt for the same. Then I applied for the Registration amount refund of Rs.3000/- on 12 May 2009 at MTNL Dabri office. After more than 75 days of submitting my application I received a cheque with amount of Rs.354/-. I was shocked to see the amount. So a couple of days later I went to Dabri exchange to confirm the details of the deductions they have made. When I contacted the concerned person he told me that he knowingly deducted the Telephone instrument damage charges of all the applications he had received (may be just to reduce his work, as they remain very busy...) and that was the second shock because I had already submitted a copy of instruments deposit along with my application form, so how did he not checked that? But, he simply ignored that and just deducted the damaged charges, which shouldn't have been done. That means it's the customers headache to confirm what happened if anyone do care to receive the full refund amount and if not then all that amount goes to MTNL only and their profit is increased. Great way!

Then I again resubmitted the copy of instrument deposit and a copy of the cheque details I have received on 30 july 2009 and the concerned person confirmed that I will receive the cheque for remaining amount within 10 days from now. But when i contacted the Dabri office after 10 days they said they have sent the details of amount to the Mayapuri MTNL office on 7th August 2009 and you will receive the cheque from Mayapuri office. On 18th August I contacted Ms Meena at the Mayapuri office about the refund and she said the cheques are not yet ready as they receive lots of cheques daily in bulk so you better confirm it next week if it is ready or not.

So, I contacated Ms Meena again today and what she found in the system was the details of last cheque prepared of Rs.354/- and have no idea about the balance refund.

It's been more than 90 days that I have yet to receive my full refund amount.

If you need any other information from me, kindly revert back.

Thanks & regards,
Ashish Dabas

I have dolphin no [protected], [protected], [protected] for the last two years.i am fed up from the problem of non coverage of mtnl network, frequent call dropping.i think that your department delibiretely doing this in order to make profits.i had been complaining so many times to customercare but no action have been taken.One of my my complain no. is "1270024" & so many don't remind ...

so i request you to take suitable action to improve network of our area

Your's truly
ANAND
HNO-396, V.P.O HAREWALI
NEAR BAWANA, DELHI-110039
TOWER IN USE--BAZIDPUR

Sir,
I am subscriber of mtnl Broadband 28787585. I am fed up of the services at customer care desk or any desk of mtnl. They are just sitting there, doing nothing.

Toll free no."Help desk of Services" provided on reverse of the bill including latest bill is [protected]. However, this connects to Police Head quarters. They threaten us to file comlain against me.

However, I called several times on all the concerned tel.nos, but to no avail. They simply pick up and disconnects the line.Others provide us no heed/attention.

I am fix. Kindly help. I am paying but not able to use conveniently.

Rgds/Archana

Dear Sir,

My landline no: is 29543699. I paid my bill online, on 22/08/09 BIL/[protected]/MTNL DELHI/[protected]. Payment Id is [protected]. This was already paid online-27/7/2009 BIL/[protected]/MTNL DELHI/[protected]. Payment Id is [protected]. Please help me get a refund.

Complaint of Network Failure of Dolphin (MTNL)

Dear Sir,

I am a regular consumer of MTNL Delhi Dolphin services (Mobile NOs. [protected] & [protected]). The Network of Dolphin remains disturbed frequently. Owing to the problem of disturbed network, I have been suffering great difficulties for attending incoming & outgoing calls for last month of july & aug 2009: Some time while talking on mobile the network fails, calls disconnects & it causes huge problems to the users.
So, please take appropriate action. I will be greatly thankful to you.

Yours truly
ANAND
V.P.O HAREWALI, HNO.396
DELHI-110039
TOWER IN USE - BAZIDPUR

I HAVE RECENTHLY SHIFTED MY RESIDENCE AND MY TELEPHONE # 26278517. I AM HAVING BROADBAND CONNECTION ALSO. BUT IT IS MORE THAN 2 MONTHS MTNL HAVE NOT REACTIVATED MY BROADBAND CONNECTION TILL DATE. INSPITE OF MY REPEATED COMPLAINTS NOBODAY HAS ATTENDED MY CALL TILL DATE. PLS HELP.

Dear Dharvesh, Go to Bol.net.in and at the bottom left there is an option ( List in End ) which says " Test speed of Broadband connection " . Click that and make sure you are not using the net while testing. Click on either option as applicable and it will give you the speed. Incase it shows something other that your expectation then contact your MTNL call directory and get the Executive Director's Nos. for your region. Trust me - IT"S FAST

dear sir
i have complaint about my telephone
my telephone dead since 18/08/09 so i request to you that kindly check my telephone line
My Telephone Number :25566927