Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Respected Sir,

I am a consumer of your Broadband service through Telephone no 22382193 & Consumer no [protected] in my monther name Savitri Gupta, Regret to inform you that the download speed is very low i.e 216, you are requested to kindly increase my download speed, i have already requested so many times at 1504 but there is no change in speed. You are requested to kindly do the needfull.


Thanks & Regards
[protected]

I have paid a bill of 2500 for a month for down load charges for watching IPTV
I have seen the seeion history of download charges and has opserved download everytime I switch on the TV. People using IPTV please check your download bills and session history.
From july to sept I have given three written complain still there is no reponse
How to get MTNL to respond any one know any complain escallation matrix in mumbai.
If this is experience by other consumers also than I feel this attracts cheating & criminal case against IPTV and MTNL. If some knows the legality please sue MTNL for the case of cheating.

Hi,
For past couple of months I have been facing server problems with MTNL triband connection (area is kharghar). I have to frequently call 1504 for resolution.They say that it is a server problem and do something and it gets rectified.This is happening more frequently. I have complained this many time but no answer. On contacting customer care they give me numbers of DGM and when I call them they give me other numbers. I have tried to contact these numbers
27897500, 27562525, 27742000 and some of them pick and asks me to contact somebody else.
and the one at kharghar 27742000 (some body named Dharve or Garve) never picks up the phone.
I need an resolution to this and would like to inform all the people who are facing this trouble donot pay internet rental for the month you are having this problem and inform the billing department at prabhadevi about the same.Unless and until this is done these guys will keep on asking you to call this person and that person

Respected Sir Madam

I am using MTNL Landline/Broadband connection from Feb 2007 my no is 25991453 My CRN is [protected] in the month of July I have changed my plan from 250 Combo to 500 combo after fighting agst excess bill issue the July bill is rectified but when I have recd aug 09 bill then there is same issue I don’t know what is going in MTNL I think it is worst experience with MTNL to using MTNL services in aug I have used 1800 MB but I don’t now How are the MTNL persons are billing the bill according to me the bill is like this 250 for Mtnl land line ,250 for broadband,50 for modem rent & ST on this amount it should be like this =250+250+50 = 550*10.3% ST it should be 57/- & total bill should be =550+57 = 607/- but the bill is coming for 1125/- why it is so high please explain me every month I have to waste my time to writing this letter Pls sought out this issue I am tired to writing letter to you or MTNL every month if you don’t sought out this complaint Pls let me know I find any another way to solve this problem

Regards

Harpreet Singh

Mob [protected]

Tel no 25997175, 40550240

Personal ID is [protected]@yahoo.com

Sir, I am having MTNL Broadband Connection with Land line phone[protected] and my Customer id is [protected].I am using the broadband With plan 599 combo which is allow to me Unlimited Surf net +Downloading With 256Kb/s Speed Which's mentioned By MTNL Plan Cat log,Now From 10/9/2009 To till date My Downloading Speed To Much Low like 10 to 20kb/s.I have'd also many times Complaint Reg. To MTNL Customer Care Number (1504) with Number[protected],But their C.Care People also Daily Lying to me they said that UR Compliant will resolved with-in 24Hr,But it's not resolved so far,and i have'd also Compliant to AREA MANAGER many times By Mail Both of AREA SERVICE MANAGER and B.B. Customer Care.But i am facing so many kinds of problem.Plz resolve my Problme

dear sir , MTNL is cheating with consumer one of them is me ,
my name is gulam my landline number is[protected]

recently mtnl given surprice with over joy to consumer that they have double the speed of internet at same price , joy for mtnl not for user

before my speed was 256 KB/s now its 512 kbps now mark this both KB/s & kbps ,
its means before my plan was 256 kilobytes / second , now its 512 kilobits / second
but consumer dont know whats game : here is formula 8 bits = 1 bytes

now my download speed is only 40 KB/s befroe it was 200 to 250 KB/s , in genral we measure files in Kilobytes but now MTNL count it in Killobits , its not good that they now providing One line to Four people after increase (fooling ) speed ?????

Hope MTNL hear me !!! sorry they deaf lol 100 complaints no one knows whats going on ...

hope some one read me and just send this message to all your friends so when they gona buy suger and some one giveing them in 5 rs / killo maybe its will 1000grms / 8 = 1 kg !!!! lol what a new conversion , but people dont be fool , shout against there mad rule , tria there to listen us , i hope indian will take it seriously


again my tel no is[protected]

DEAR SIR/ MADAM,
I HAVE A MTNL BASIC PHONE NO.22960412 install on 04/09/09 BUT I AM VERY SORRY TO SAY YOU THAT I AM FACING LOT OF PROBLEM FROM YOUR SERVICES. I AM FACING THE PROBLEM OF NO DIAL TONE IN MY PHONE WHOLE DAY PHONE WORKING AS A ONE WAY WHEN I TRY TO DIAL A NO. THEN I FIND NO DIAL TONE. I HAVE ONLY INCOMEING. I HAVE MANY TIME REGISTER MY COMPLAINT THRUGH ONLINE & THROUGH PHONE TO LOCAL J.T.O MR. JAI BHAGVAN ON HIS MOBILE NO:[protected] ALL TIME THEY PROMISED ME THATMY PROBLEM WILL BE RESOLVE SOON, SOME TIME I HAVE CONTACT YOUR LINE MAN MR. RAJENDER ON HIS MOBILE NO.BUT MY PROBLEM IS AS IT IS, I HAVE ALSO CALLED GENRAL MANAGER (TY)TODAY AT HIS MOBILE NO.[protected]BUT HE IS NOT PICKING THE PHONE.
DUE TO THIS PROBLEM I FACING LOT O[censored]NCONVINEYENT. SO PLZ LOOK OUT THE MATTER AND TRY TO SOLVE MY PROBLEM AS SOON AS.


THANKS & REGARDS
VIJAY NUTAN GIRI
PH.22960412

This is to inform that my landline connection [protected] is cut due to mtnl problem from[protected] to[protected].someone is use my phone .According to rules i am not paying money for that period in which i am not use that phone but mtnl members not realised their mistakes & i also give complaint to noodle officer ,eastern court on[protected].please solve my problem.
thanks
naresh kumar goyal

I had sent a complaint to MTNL billing section Prabhadevi, Mumbai and also to MTNL Exchange, Bandra Kurla complex as communicated to me while contacting the costumer service centre of the service provider. Both the letters were sent back without receiving.
Complaint related to the excess billing in respect of roaming within Maharashtra. Even call to toll free numbers were charged. Incoming and outgoing calls were cahrged as roaming during stay in Maharashtra. Further a payment already made is shown as outstanding. Please help how to contact the service provider to submit a written compliant

telphone line and telephone instrument is not working properly. please immidiatly this instrument replace.

Thanks

sulekha rani,
tele no 22485959
consumer .no. [protected].,
S-35 south pandav nagar
delhi 110 092.

[protected] Forwarded message[protected]
From: VIRENDRA VATS <virendravats.[protected]@gmail.com>
Date: Sat, 5 Sep 2009 21:44:00 +0530
Subject: Fwd: URGENT ...............MTNL BROADBAND CONNECTION NOT WORKING PROPERLY SINCE INSTALLATION
To: feedback.[protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, gmds <[protected]@bol.net.in>, [protected]@bol.net.in, [protected]@bol.net.in

Respected All Concerned,

As per my earlier followups with all of
you.............................for the last 15 days + and my
un-numbered personnal visits to your Najafgarh Branch
Office.................my broadband speed is not yet working
properly...................................
I have received a numbers of call from the MTNL GM office that your
email is now working or not....................................
And as inform you earlier that 5 - 6 Nos. representatives of yours
came to my residence and as per their wordings NON of them are
engineers.....................
EARLIER visit they come to the conclusion that My PC is faulty.................
IN TODAY VISIT they come to the conclusion that MY LAPTOP is faulty..........
In the Evening two representative came with another LAPTOP and AGREE
/COMMITTED that it was due to low SPEED of broadband....

JUST NOW I took my PC and LAPTOP to the nearest Cyber Cafe and their
the GMAIL is running in full SWING, no error is shown there.

REQUESTED TO KINDLY SEND ANY ENGINEER TO SORT OUT THE PROBLEM....
EITHER RETURN BACK MY ALL THE PAYMENT, WHICH I HAD PAID TO MTNL AS
MONTHLY BROADBAND CONNECTION...............
As I told u earlier that SINCE I HAD TAKEN THE BROADBAND it will not
run 15 days + till date.......................

SIR, If my LAPTOP and PC is running the www.gmail.com without any
problem outside ANY OF THE CYBER CAFE..........Why does not it will
run at MTNL Broadband at my residence..................

Again requested you to correct / increase the speed so that I can work....
Also ADJUST / RETURN all the payment paid to MTNL since I HAD TAKEN
THE CONNECTION.


Thanks & Regards,


Virendra Kumar
[protected]



[protected] Forwarded message[protected]
From: VIRENDRA VATS <virendravats.[protected]@gmail.com>
Date: Mon, 31 Aug 2009 20:32:35 +0530
Subject: MTNL BROADBAND CONNECTION NOT WORKING PROPERLY SINCE INSTALLATION
To: feedback.[protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in,
[protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in,
[protected]@bol.net.in, [protected]@bol.net.in

I regret to bring to your kind notice, my sad experience with getting
an MTNL internet connection installed at my home. I had registered
for an MTNL Broadband connection in the month of May, 2009.

By the day lf Installed connection it is not working properly.
Anytime , the connection got disconnected.
From that day onwards till today, nothing has been done about it.

I have made many complaints but the internet connection has not been
restored and working properly in full swing.

When called, the reply I get from the official is, "Every time when I
visited personnaly to the conecerned area office they said that very
soon the probelm will be sort out by our engineers.

I have'nt even used the internet for one week regulary in one go.
Please look into the matter and arrange to get the internet restored
at the earliest.

I would also like to khow wheather the monthly charges towards the
internet connection would be PROPORTIONATELY DISCOUNTED FOR THE NUMBER
OF DAYS THE INTERNET WAS NOT WORKING.

TODAY IN MY ABSENCE A TECHNICIAN FROM MTNL OFFICE
CAME....................BUT THE SPEED IS NOT
THERE.....................HE ONLY START MNTN.IN SITE TO MY PARENTS,
WHO ARE NOT AWARE ABOUT ANY COMPUTER APPLICATIONS.

While on working on gmail eveytime THE ERROR SHOWN IS AS UNDER :-

Loading...
This seems to be taking longer than usual.
If you are using a slow Internet connection, you can wait a bit longer
for this page to finish loading, or just use basic HTML view for now.

If you are using your normal Internet connection and you usually get
past this loading step without any problems, please refresh this page
in your browser.


BUT WHEN I GO TO ANY OUTSIDE CYBER CAFE, IT IS RUNNING IN FULL SWING
WITHOUT ANY PROBLEM OR IN SPEED.




Looking forward to hearing from you and thanking you.

VIRENDRA KUMAR VATS
Ph No.[protected] / [protected]

am Vikash tyagi and my phone number is:- [protected]. i availed the service of internet with this connection. this is the first time i am using MTNL number. i varified and confirmed with Mr. brjesh at posangipur sanchar haat about the internet plan. he asked me to opt for Rs. 649 (Trib band combo) plan including rs. 50 for modem and told me that i will get free surfing and downloadin in that, in the customer services i was told that the rs. 599 plan is for free downloading and surfing not the 649, if this is true am i fool that i will pay 50 rupess extra and not getting free downloading and surfing? now i have charged with some rs.2700 for internet usage. i logged a complaint in MTNl and they are now saying rs. 1288 rebate can be given. whay they are asking for 1500 whan it is not my fault. is this a planned way to make money and foxed customer.

MY MOBILE NO. IS [protected]. MTNL HAS DISCONNECTED BY MOBILE CONNECTION SINCE 19.08.09 INSPITE OF TIMELY PAYMENT OF MY BILLS. CURRENT BILL FOR AUGUST '09 HAS BEEN PAID WELL BEFORE THE DUE DATE (24.08.09) ON 19.08.09 BY CHEQUE NO.059641DT. 19.8.09 FOR RS. 1362/- DRAWN ON CENTRAL BANK OF INDIA, NEW DELHI. IT IS REQUESTED THAT THE CONNECTION MAY BE RESTORED IMMEDIATELY WITHOUT FURTHER LOSS OF TIME.

I would like to inform you that I have received a call from a cll center for MTNL broadband connection and I asked them to send their represantative and they have come with form and got signed and collected Rs 500/- but till date they have not connected broadband since 6 months and when I call them they do not reply.

Anil Nanda

Besides repeated complains, I am still facing the disturbance in the service provided by MTNl.

Please look in to the matter

I have a MTNL Broadband Connection which i want to discontinue. We had checked with the Call Centre(1500) the details & proceedings that need to be carried out to discontinue services. We were told that we need to submit an application on the name of the Commercial Officer at the Radhu Palace office with the copy of the previous bill. On going there we were told that they can't accept the same as we need to submit the Modem as well for disconnection. Now the third time we had gone with the Modem now they need wires & clips as well. This too much of harrasment. Why can't we be told once for all that what all has to be submitted. It to much hassle with such poor services delievered. Please help us as it is not possible to go there as many times as they want. I[censored] can come to my place and collect everythng and discontinue the services that would be great.

Thanks
Monark

Dear Concerned,

Our landline MTNL number is[protected] in the name of Mr Rishi Raj Malhotra, Vasant Kunj.
The outgoing calls have been barred since 13th Aug'09 even when all the bills have been paid.
Again a bill have been received but the outbound calls are still inactive even after 3 weeks.
The details of the bill are as follows:

The bill number # [protected], bill date: 13/07/09 was paid on 17 Aug 2009, Chq Paid-MICR CTS-NE-MTNL, cheque number : 795380 for Rs 652.00.
Another Bill Number # [protected], bill date: 13/08/09 was paid on 26 Aug 2009, Chq Paid-MICR CTS-NE-MTNL, cheque number : 795381 for Rs 418.00.

Request you to kindly look into the matter on urgent basis and get the outgoing calls activated as soon as possible as the number belongs to a senior citizen who is dependent on the landline phone only for any problem.

Regards.

I am billing customer of MTNL, Mumbai. My number is [protected]

I have paid my bill through Cheque and which is clear on 24.08.09 but still my service not activated ( even today on 28.08.09)
I had spoken with customer care of MTNL which having very poor response as per below :

1 day-
1st call - system not upgrated and they are not able check
2nd call - system not upgrated and they are not able check

2 day -
1st call - system not upgrated and they are not able check
2nd call - system not upgrated and they are not able check

3 day -
1st call - system not upgrated and they are not able check
2nd call - compaint register

4 day -
1st call - not ready to connect me to senior
2nd call - Customer care given number of BKC office where nobody pick up the call
3nd call - Customer care given e-mail id which not responded.

Very poor customer care service.

Regards,
Nilesh Jadhav.
[protected]

MTNL land line no. 25652733 is in my name and its not working properly, some time no dial tone, some time noice etc. etc. I made many complaints about the fault on mtnl complaint cell but no action from mTNL side., just they r deleating the complaint without rectification of the fault. This type of atttute of MTNL since last 2 months with me. for example compalint no. 826 dated 27.08.2009 & 461 dated 28.08.2009 may be seen.

The concered authorites were also conteced over their mobiles also but no responce till date

Good evening sir,

My mtnl mobile number is [protected] presently my sim is blocked and asking puk number.so please tell me the puk number to my e-mail.

My sim no is:[protected]
I will wait for your possitive response

Regards
SS Ahlawat
(D.E) MTNL