Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

MTNL Broadband — asdl router restarts automatically

i have been using MTNL Broadband services for last 2 year and happy with the quality of it.
but for last 2 months my UT Star modem restarts automatically while working...

i have made several complaints on phone but not got any service...
when i tried to complaint on MTNL website that message is being displayed that i am not using their broadband services?????

my number is 25997939
13/18A tilak nagar
new delhi-18

MTNL — Corrupt illiterate Staff worst service

Last Month I had applied for Shift of Add to MTNL and onthe spot they issued the workorder for the same and inform me that it will be done within 3 days... But it was not done since one month so I personally went to check the status they informed me that they cant transfer my line to my new address which is just 2 buildings away from my old building. On pressurising them they inform me... KHARCHA LAGEGA... unofficial... when I didnt agree they ask me its not possible and I was forced to cancle the the line... now they are harrassing me for refunding my deposit... I will be moving to consumer court for this issue...
So i would like to share my view as not to go for MTNL as there are may private good companies providing the landline facility...

MTNL (Broadband) — Not get MTNL Broadband connection yet

i have register with MTNL on 15/5/2008 for plan Tri B Combo unlimited. I got the telephone connection on 18/5/2008 but, till now i did'nt get the broadband connection. They told me that they don't have port for the broadband connection.

Is there any way to i get all the paid amount refund.

No point fighting with stubborn MTNL unless the deposit amount is substantial. Good to see you have deicided to move on with another service provider.

MTNL — Non Changing of Broadband plan and ill support offered by the employees

Phone Number[protected]
The number given by the MTNL call representative was 48000098.

I had called 1500 on 30th of November for the plan change and confirmed with your call representative to change the plan and was assured by the representative of the plan change( i wanted to change from 749NU to unlimited 256.). I had reconfirmed on 1st December if my plan had changed or not and was told by a female employee that changes would be implemented from the evening of 1st December.

Now it has occured that due to a technical fault in MTNL's system the OD was produced for 1st of december and the change would be applicable from 1st of January and i have to pay any additional usage charges @ 1rupee per mb. ( What i can't understand is that why should i pay for MTNL's fault )

Please find a solution asap as i am not prepared to pay any additional usage charges because of MTNL's negligence.

Please track the time of the call when 48000098 number was issued by your representative and you would be able to see that the call was made on 30th of November.

Please find a workable solution for this as i have already contacted helpdesk, MTNL office and 1500 and nobody is the least bothered.
This is not the kind of support that is expected from such a big company.

Regards
Deepu MUraleedhar

mtnl sucks!
they never give proper speed
better switch to tata photon broadband plan which gives 384kbps for rs.1100 without any hassle

ritesh u are absolutely right
mtnl really sucks
thay never give proper speeds
it is a wise decision to quit mtnl and go for some good internet service like airtel or tata photon broadband

i agree mtnl is not good enough
as said beore they never give proper speeds

I am not agree with this complaint i know MTNL services are not good but in speed point of view it's good due to govt organization pple who works here not give proper service, otherwise this is very good.

i am having the same problem,
i earlier had 256 kbps connection, and i asked for it to be changed, they are now charging me for a 512 kbps connection but are providing me with a speed of 200 kbps
i tried send an email but those ppl gave me a invalid email id

ps- can someone please give me thi email id of mtnl complaint department

Hi Sir,

I have taken a Broadband connection from MTNL on 14th of May 2009. My plan is 512 kbps Unlimited Plan.
Phone No:[protected]
Name: M.Selvakumari
But from the starting of my connection I am getting only 150-200 kbps speed. I already make a complaint on 1500 customer care and as well on send mail to [protected]@bol.net.in. But still i am facing the similar problem. If Mtnl people can't give the speed of 512 kbps. Kindly change my plan to 256 kbps Unlimited. So, I will not have to pay 1299/- p.m.
Or otherwise if i got the speed of 512 kbps, that will be great.
I will be greatful to that person, or Team who will solve this problem.
Waiting for your kind help in advance.
- Thiagarajan

Sir,

I have taken a Broadband connection from MTNL almost a year across. My plan is 512 kbps Unlimited Plan.
User Id is: 22443886
Name: Anurag Gupta
But from the starting of my connection I was getting 150-200 kbps speed and now I am getting only 25 KBPS . I already make a complaint on 1504 customer care and as well on send mail to [protected]@bol.net.in earlier but there is no response of the mail . But still I am facing the similar problem. The MTNL people can't give the speed of 512 kbps.
Or otherwise if i got the speed of 512 kbps, that will be great.
I will be greatful to that person, or Team who will solve this problem.
Waiting for your kind help in advance.

welll blooddy hell with these situation man i m having 512 kbps broad band man now even getting proper 128 kbps speed man help me out neither i will change my plan its better to chose another one thn to [censored] our mood huh

mtnl unlimited speed 256kpbs — not getting proper speed

hello sir last 2 month the downloading speed is only 2 to 3 kbps please give me a exact speed of my broadband connection.
I was complaint a lot of time but u didnt give me any reply ..... so please this time do some action about my net speed

SPEED OF MY BROADBAND COPNNECTION NUMBER 28033439 IS VERY SLOGY PL UPGRADE IT IMMEDIATELY.

this connection is just bull nothing else because i have taken net connection on 28 july 2009 but it gives speed 12 kbps to 80 kbps but its speed should be around 900 kbps thats why it is just bull beause i have taken the connection of 2 mb speed but give so much less speed that's why the person who take the resposibility of this cobnnections are just a of money nothing else ...

i just want a solution of this problem other wise i will not be good at all.


this connection is just bull nothing else because i have taken net connection on 28 july 2009 but it gives speed 12 kbps to 80 kbps but its speed should be around 900 kbps thats why it is just bull beause i have taken the connection of 2 mb speed but give so much less speed that's why the person who take the resposibility of this cobnnections are just a of money nothing else ...

im also having the 512kbps connection from mtnl and im getting a speed of nowhere near 30kbps mtnl sucks!!!

OK! You are stupid.. thats all i can say.. what you are stating here is the Downloadspeed!
there is something called the download speed and the broadband speed...
at a 512 kbps broadband speed be happy that you are getting 150-200kbps download speed, us users only are able to get a 60kbps... which is the true speed!

"OK! You are stupid.. thats all i can say.. what you are stating here is the Downloadspeed!
there is something called the download speed and the broadband speed...
at a 512 kbps broadband speed be happy that you are getting 150-200kbps download speed, us users only are able to get a 60kbps... which is the true speed!" - Very correct

Actually the thing is for a 512kilobits connection which u have u should get 60kilobytes(512/8) of down speed. But your getting 150-200kilobytes downtime. Now let me say one thing ur a computer illiterate. U r getting 3 to 4 times of increased speeds because mtnl provide a connection of 2mbps for the first two months for ur new connection. So b happy for paying 1/5th for the downspeed u r paying right now...After two months u will see ur real speed. NOOBARD.

Hahahaha.. what perfect u have said Satan.. i totally agree...
dese noobs are gonna remain fools deir entire lyf...
good u told dem the real thing...

hi sir,
i am very disappointed with the service which MTNL provide me... i have a plan o[censored]nlimited combo with the speed of 512 kbps with phone number 22962021, but i am not getting this speed as they promissed earlier. the recent speed of internet is quite low and no one of your customer care executives gives me resonable answer. please look into this matter. i am so thank ful to you.
WITH REGARDS
Ashwani Jha
NO. 22962021

MTNL Triband — LEAST SPEED THROUGH INTERNET

AS PER THE PLAN OF MTNL TRIBAND OF RS.999/- THE SPEED ASSURED IS 1 MB PER SECOND. HOWEVER, THE ACTUAL SPEED IS ONLY 128 KBPS.

THE MATTER WAS REPEATEDLY TAKEN UP WITH MTNL ONLINE HELP AND ALSO THROUGH REGISTERING COMPLAINTS. HOWEVER, NO IMPROVEMENT IN THE SPEED.

COMPLAINANT : M M GHARPURE

well, first of all, the sad part for you is MTNL is not wrong here, the problem is your lack of knowledge.
Actually the internet speed is specfied in terms of bits not bytes.
the MTNL provides speed of 1Mbps (not 1MBPS, notice the difference of capital 'B' and small 'b'). 'B' stands for byte and 'b' stands for bit.
1 byte= 8 bits.
Now 1Mbps= 1/8 (1MBPS) = 128KBPS which is the speed u are getting.
1 Megabits = 128 Kilobytes..
Hope u understood now...

HELL !!! ONLY THING I CAN SAY BOUT MTNL... IT TRULY SIGNIFIES A GOVT. INSTITUTION :o...
i have taken a plan of 512 kbps... and sometimes i get big things to download like in sizes of 3gb above
these @#$@#$@#$@#$@#$@#$ give only speed avgly counted for 30 kbps or 35 and sometimes it even sinks in 6-10 kbps... iwas enjoying airtel rly happily for 2 years but when i shifted then i came to know tht airtel or any other company isnt available for net connection where i am... only MTNL...
lol this is rly getting me angry ill call them in next 10 hrs and ask them to solve the problem .. asap o/w they will RIP & Burn in Hell

now what bout my problem Satan? im getting half of what i shud get or 20kbps less than what i shud get... what u wanna tell me now? against these noobs?

Dear All,

I guess there is a clarification needed. Please read it as informed to me by an engineer.

When you buy a 512kbps plan, its 512 kilo bits per second. However our computer shows us 40-50 kBps. Note that here B is in caps which stands for bytes and not bits. Whatever plan you buy, jus divide it by 8 to get the download speed in bytes. This is not only done by mtnl but by all the ISP's in India. So if i am buying a 1Mbps plan I should expect 150kBps download speed on average. (This is what was told to me when i was also digging for answers to same question)

I agree to some extent that MTNL is a lethargic company, and inspite of subsidies and govt. backing it is so bad like any other public service. Mtnl is eventually going to loose the market. It has potential, the reach to less developed areas and already setup network with good price offerings, but their human support is lagging to a great extent to make decisions. This was in 2008, when my cousin had to wait for like 3 months to get a Broadband connection. Mtnl knew that demand is so high but did not prepare to meet this demand and in place lost the prospective customers to other cheating ISP's. One thing is clear Mtnl does not cheat but its lazy. Once my net connection used to break very often, a person asked me to pay him to get things fixed. (he wasn't an MTNL employee but yet had connections to go in and fix on routers at mtnl offices.)

As of now in 2010, the services have quite improved, when I called up to change my Plan, i didnt have to wait for a month to get it changed, i got the confirmation call the very next day and here it was---- changed and improved. Now they promise to give broadband connection in 4 days, and yup my friend got it in jus 4 working days.

Their call centre was still bad, but who cares they responded to my request and am quite happy to see this progress. They have the infra, jus need a lil sophistication in their approach to customer.

Sorry i didnt read previous comments by Satan and Gautam Taneja - they are very correct, guys please get educated on this.

Hi Sir,

I have taken a Broadband connection from MTNL, My plan is 512 kbps Unlimited Plan.
User Id is: 25941923
Name: NARENDER
But from the starting of my connection I am getting only 150-200 kbps speed. I already make a complaint on 1504 customer care and as well on send mail to [protected]@bol.net.in. But still i am facing the similar problem. If Mtnl people can't give the speed of 512 kbps.
I will be greatful to that person, or Team who will solve this problem.
Waiting for your kind help in advance.
- NARENDER ([protected])

Hi Sir,

I have taken a Broadband connection from MTNL on 17th of july 2012. My plan is 512 kbps Unlimited Plan.
User Id is: [protected]
Name: SACHIN
my mtnl connection so I am getting only 100-120 kbps speed. I already make a complaint on 1504 customer care and as well on send mail to [protected]@bol.net.in.
Or otherwise if i got the speed of 512 kbps, .. sir pls. solve this problem.
Waiting for your kind help in advance.
-- SACHIN -- ([protected])

i sometimes get an astonishing download speed of 200-250kbps when i download through torrent

[protected]@#k all services by our own people, where is freedom and In-dependency... We are being screwed by own ..

dear sir,

I am aman stays at rohini zone sector-1, my telephone number is 27517598 that I am using internet facility also with tariff plan-"trib combo ul data-599 " now i faced problem of slow speed of my plan it is not as per the plan which has given by mtnl to me, and my wi-fi range is poor so that i can't connect internet to other potable device though wi-fi

kindly solve my problem as soon as possible

thanking you,
yours truly

Details Of Incoming And Outgoing Calls

MY NAME IS Niharika Kholkute MY TELEPHONE NO IS 28877813. I WANT the details of incoming and outgoing calls .PLEASE SEND ME THE DETAILS ON MY MAIL ID.[protected]@yahoo.com

Bell not ringing

Ref my land line telephone no[protected] my bell does not ring thus iam missing out on many calls, pls help rectify asap.
rgds shroff

This Telephone No. 27542498 Is faulty (not working propely), pls do this as early as possible.
Thanks

I had a problem with my internet broadband connection, it had continuous interruptions.
I kept complaining on the helpdesk, and they kept closing tickets, when my connection was working intermittently, but the real root cause was not being identified and fixed.
Soon as i realised this i refused to allow the problem ticket to be closed and ultimately two engineers (Mr Thitte and Mr Maali) did come and conducted a complete investigation which involved making trip back to their office for getting equipment.
But the root cause was identified and fixed in the same visit and now i have smooth service.
Thanks to the engineers for completing the work sincerely.

i had ( Tele no 2750009 ) problem since two months The Internet is not working properly. I was complaint more time but Koperkhairne MTNL Authorities are Dead .they Should not response till today

roj shikayat karane par bhi kuchh nahi hota adsl har 4 second par dand ho jata hai kya krun sarakari bibhag hai soch kar costumer ka dhyan nahi diya ja raha hai kripaya koi jaruri kadam uthayen delhi lado sarai f124 phon nu.29522124

wat can i say, u have explained my frustration fully. JUST FILE A COMPLAINT AGAINST MTNL IN CONSUMER COURT!

I have MTNL triband connection since the last 6 months. Uptil now, I was getting a bill of Rs. 700 p.m., this month suddenly the bill has gone up to Rs. 2500/-

There was other complainants who were complaining that they were getting a bill of Rs. 3000/- even when their computer was down for the month...

When you go and complaint to MTNL, they show some statistics, which has been downloaded at VSNL office. They are unable to provide details of sites visited, how much downloaded, what files etc.

Very un-cooperative attitude, they asked me to change the plan to Rs. 999 unlimited plan.

I changed to cable modem, Rs. 400 /- p.m, unlimited downloads. Thanks to MTNL, I got a cheaper and more workable option.

Hi Anshul,


i am facing a nearly similar issue, only thing is that my plan is being changed and i have also verified it bymyself 849 NU to unlimited, but my accounted volume on the site shows all the total downloaded volume..which is huge upto 30GB, so i am concerned with the bill now as although MTNL staff say that its no prob, and whatever might be the download, the charges will be nil, and only rental will be billed..

Just wanted to know what did you do after this above mail u sent--may be i could get some precautionary tips..
please buddy--help me out here if possible..

Really require this.


thanks a lot,
russel

MTNL,Mumbai — issue of airtel sim cards

in one of your marketing strategy of issuing airtel pre paid card to govt.employees i would like to draw

your attention that my cousin sister got misguided by shri deepak more, [protected] at her residance in

rasayani area situated near panvel.

the fact that he took re 900/- for activating & rifilling the two sim cards having number

[protected] &[protected] but not issued the sim card & he is untraceable from 07/04/2009.

shri deepak more gave the address of airtel office at andheri as follows

AIRTEL, Andheri (W), seven bungalow, p.m.road, pancepta chamber, 2nd floor

the incident happened on 07/04/2009 at below mentioned address.

Shri A.G.Apte, B type, 13/4 HOC colony, kasbekar park, Rasayani, Taluka-khalapur

District-Raigad, Pin-410 207 contact number :[protected] mob: [protected]

please do the needful to guide in the above case & oblige

correct

Our country india has been sold by these rascals politicians, they want more money to fill their belly, People sitting Dena bank, Punjab national bnank, and all goverment offices they are all not worth of their possitions. I am shame being indian.

I am using MTNL's Internet service at my house for 3 months. It is not working. I have lodged many complaints on 1504 (last complaint no's[protected],[protected] and also had a talk with area broadband manager of Sarita Vihar personally and on phone[protected] regarding this but nobody has come to redress the problem till date. Please do the needful.

(Tel Nn[protected], [protected], Geemol John, Jasola Vihar.)

phone no 27604280

complaint no 8840

complaint date 05/06/2009

Dear Sir/Madam,

This is to inform you that our Internet is not working properly since last 7 days
aslo router is not working.

We are not satisfied from (unlimited plan-999/-) now we want to change the Bill plan in 199/- So kindly do the needful

You kind co-oppretion will be highly appreciated.

Thanks & regards,
Bablu Singh
For Bhadrecha Interiors
Mob. [protected]
Tel.[protected]

i am using MTNL's Internet service at my house. It is not working properly this is working 3-5 minutes after internet disconnect. I had lodged a complaint on 1504 (complaint no 7802) and also had a talk with area broadband manager regarding this problem but nobody has come to redress the problem till date. Please do the needful.

(Tel No 22943067, H41/D13, street no.24 jai parkash nagar ghonda delhi 110053)

plz tell me the complaint no

Dear sir/madam

My mtnl landline is not working from the past 2weeks.My instrument is also not functioning properly.I have filed my complaints so many times ealier but no steps were taken by your company.

i m very sorry to say that if this situation continue then i have to shift on to any private connection.
Please do the needful as early as possible.

Pawan Kumar Bansal
[protected]

Dear sir/madam

My mtnl landline is not working from the past 3weeks.I have filed my complaints so many times ealier but no steps were taken by your company.

i m very sorry to say that if this situation continue then i have to shift on to any private connection.
Please do the needful as early as possible.

Sachin
[protected]

Mtnl is marketing their broadband service by saying that they are providing exact (256 kpbs) speed for their basic plan, but this is not true company is just playing with the consumer rights, in this service segment other companies like (Airtel, Tata Indicom etc) is following the way of ethics because they are showing in their advertisement that they are providing speed o[censored]p to (256 kpbs) not like Mtnl exact (256 kpbs) in short we can say Mtnl is making fun of consumer rights they are not selling the service which they are showing, I must say Mtnl should stop making fun of consumer rights.

Rajeev

I am a MTNL broadband service user, on 17/ 04 /2009 I logged on to the services and found that internet connection was not there in revert I called up customer care on 1504 and filed a complaint regarding the same. Also I would like to lighten up the fact that the so called Customer Care Executive of yours are worthless, illiterate and rude but I am a customer so I’ve to take all the useless services they are providing. The complaint no. dated 17/04/09 is 41602208. I was promised the problem will be solved within 24 hrs.

Next day i.e. 18/04/2009 I was sure nothing would be done regarding the problem as I am experienced enough with your excellent services so I waited till noon and called up the useless call centre no. 1504 and the second complaint no. dated. 18/04/2009 which is 8251. In revert I received a call from MTNL regarding the problem after explaining it I got the response back that we’ll see about it. Well I waited and waited ………….

Then comes 20/04/2009 its Monday and I specially took off from work to get the problem solved. I tried the magical four nos. i.e. 1504 and again had the wonderful experience. This was not enough then I found the contact no. of Mr. A.P. Singh ( mandal abhiyanta broadband ) spoke to him at 1145 hrs. and gave him all my details, well you must be thinking it should had some instant result. Yes at 1400 hrs. I received a call from broadband services that there is no broadband connection on my number i.e. 29991299, well for your kind information I paid my latest bill of Rs. 2911 on 18/04/2009. This was not the end then I called up the office of G.M. Nehru Place I spoke to a lady named Ms. Pooja, she also did the same, took all the details of this problem and assured to get it rectified.

Well I am typing this text at 0100 hrs of 21/04/2009 and would mail you in the morning from a internet joint, I am telling you this because my old parents cannot go to these joints for communicating with me. I am going to United States tomorrow and I hope you won’t need any more time this is heights of testing somebody’s tolerance. Sir you must be thinking with so many grievances in mind why I am still using your services it is because I don’t want my parents to get this impression from MTNL, the company which provided us our first tele communication source.

my telephone no is 22018253
my internet is not working, i complaint on net but


Check Status-Broad Band


Your Telephone No:
22018253
Docket No: 48056
Complaint date : 7/20/2009 10:48:43
Exchange : LXR
Complaint: DSL PORT
Pending At: OD

please see in this matter urgently

my telephone no is 28111443. my internet is verry slow. some time in each day its not open

Dear Sir/Mam,
I have net of MTNL which doesnot work.The service of MTNL is so poor that i can't describe in my words.We have MTNL net because in our area (VISHNU GARDEN),AIRTEL does not have net lines.ENGG does not come,net does not work etc etc.,large no of problems are there.

This is regarding my mtnl broadband connection, i had complained several time on 1504 with complain nos.1996, 456, 968 etc. These people are never bother to pick up call also. i had recd a call from line man and he asked about problem after 5 min i recd text sms saying that complain has been attended. This is the way mtnl staff taking us granted and we end up paying huge bills, This should stop somewhere the mtnl should take over by private
company then only these people will realise that how it works. If you ask about top officers email nobody will give you or it is not available on mtnl site how customer should complain and where should we go.
pl look into the matter ASAP.

Shakeel Sayyed
[protected].

Hi,

I had mailed twice to mtnl nodal officers but got no response. The broadband service of MTNL had been sloppy for more than a month. Raised numerous complaints but nothing is sorted. Even till now the broadband is not stable and lineman says that line is okay and it will be fine now. I wanna escalate to TRAI as these lazy and lethargic managers of MTNL should be awakened from their deep sleep.

Here are the proof -

Hi,
Inspite of so many complaints about unstable internet, the problem still persists for more than a month now. I have raised several complaints and have many docket numbers with me but nothing has happened. The customer care people makes false promises tat it will be resolved in 24 hours but its more than 24 days now and problem is still persisting. You guys doesn't even care to acknowledge the problem and send a line man. Once a line man came after month of follow up but he is too old to rectify the root cause o[censored]nstable ADSL. I will raise this to consumer complaint forum and also to TRAI and i want appropriate compensation for agony i faced and bills i paid for nothing.

Agrieved customer,
Alok Sharma

[protected] Original message[protected]
From:"alok sharma"< [protected]@in.com >
Date: 30 Apr 13 08:07:08
Subject: Complaint not sorted out after a week
To: [protected]@bol.net.in;[protected]@bol.net.in
Cc: [protected]@bol.net.in

Hi,

I had lodged a complaint as my phone is dead and my broadband is not working most of the time viz.(1132 for phone and 64600452 for braodband). Its been more than a week but my phone is still dead and broadband comes for 1 min and goes for 1 hour. I am not happy as this is taking so long to get it resolved and no lineman has visited my house until now.


Telephone No: 25573063
Docket No: 1132
Complaint date : 4/25/2013 12:54:56
Exchange : JKP
Complaint Type : NO DIAL TONE
PENDING AT : Test Desk

The complaint for internet unstable is lodged on 4/21, week before, but still its not resolved. Please do the needful.

AK Sharma

We regret to inform you that we are very dissatisfied with the Broadband services provided by MTNL . Every alternate day there are disruptions in connection and we suffer a lot since day to day work is totally based on a good internet connection.
Pathetic state of Broadband Service ( A/c no [protected] tel no[protected]
Earlier we were using Tata Teleservices and were quite satisfied with their services . We switched to MTNL for speed and economic connection but it is proving to be a costly decision .

We have to lodge complaint every alternate day . Todays complaint number is 6671 but it is of no use since your technical staff does not consider so many complaints seriously. We are thinking of reverting back to Tata teleservices if the state of affairs do not show any improvement.

Our faith in MTNL has been shattered and its now upto you to decide whether you wish to retain your customer or not.

Your Sincerely,
For Inductotherm India Pvt ltd,

I agree with the view of MR SURENDER KUMAR SHARMA about slow speed of MTNL broadband services in Delhi. Many times, router ADSL light dont blink properly. Day by day services are worsening. The faulty wiring, leakage, wiring are broken. Jumper box wiring are nude. Properly wiring are being done to the home.

Avijit Banerjee
[protected]

SIR
My name is deepanshu sharma.my landline no is[protected]. and i am using the mtnl broadband service. my problem is that my internet is giving me alot of problem.the speed of my internet is very slow. i have already complained on 1504 but no improvement.i want u to increase my data rate...it is very low()264.

I agree with surender kumar sharma how ever in his case even MTNL technician came to his premises . I also have MTNL connection with broadband my number is 22481923, When i was in Seikhsarai Area i never faced any problem but after shifting from seikhsarai to ganesh nagar i m facing problem on regular basis In my phone i m not getting dial tone i complained but no one came, after making complain several times and having no any action on it, i called on there number[protected] and asked for time frame, they replied me "We cant't say when will it be right i will forward ur compain if you have any problem call to GM " this was the exact word in very rude manner.

I think this should not be the way to talk to the customer . Firstly your not providing us good service and secondly speaking in rude manner with customer . No one is to look after this, there should be the strict rule and the employee those who are not performing their duty well should be punished . And even they should feel same of taking free salary

I agree with you, in this case you can do the following for best result:

1) Connect the wiring coming from DP directly to your Telephone Junction box (A small black connector given by MTNL)
2) Add splitor on it (White Small junction box given by MTNL, than add with Z type socket wire do the connections.
3) from splitor supplt signals to the adsl router.
4) ensure no hand set its is attached on thhis line
5) Try this, I hope this will work ok
6) now connect hand set to small box given by mtnl
7) dial is there u can use phone.
8) Please get checked whether you telephone line is leak any where, from where it is earthing.
9) If problem is persisting you can dial us at[protected] for any help at any time.

From : VINAY KUMAR MITTAL
SHAIL PC INTERNATIONAL
IMPORTS & WHOLE SALE DISTRIBUTOR OF THIN CLINTS
msn: [protected]@hotmail.com
[protected]
[protected]

sir
i anil is user of mtnls broadband service .

the company installed a brodband connection by telling the downloading speed to be 256 kbps but provides us by only 20 kbps

when i complained into the mtnl sanchar hut they we know nothing about this it all coming from back.

i am very unsatisfied with there consumer service as i have complaint a number of time at phone every time they just give me a new complain number and they say that my problem will be rectified within 24 hours but till now 3 months had passed no action has been taken on this matter .

i would be thankful to you if you please look into this matter and take some necessary actionn against this company.

yours sincerely
anil

MTNL Complaints - speed
Review all MTNL complaints
MTNL
Posted:[protected] SEPTEMBER RAHUL [send email]
speed
sir
i anil is user of mtnls broadband service .

the company installed a brodband connection by telling the downloading speed to be 512 Mbps but provides us by only 11 Mbps

when i complained into the mtnl sanchar hut they we know nothing about this it all coming from back.

i am very unsatisfied with there consumer service as i have complaint a number of time at phone every time they just give me a new complain number and they say that my problem will be rectified within 24 hours but till now 2 months had passed no action has been taken on this matter .

i would be thankful to you if you please look into this matter and take some necessary actionn against this company.

yours sincerely
Rahul

My mtnl number is[protected]. I have broadband connection, but speed is too slow. It continue for just 30 to 40 minutes, After that i have to reboot. Due to that i am not able to download the item which take the more than 45 minutes to download. My alternate number is [protected] it is very bad experience with mtnl

sir
i am GUL MOHAMMAD KHAN user of mtnls broadband service .

the company installed a brodband connection by telling the downloading speed to be 256 kbps but provides us by only 20 kbps

when i complained into the mtnl sanchar hut they we know nothing about this it all coming from back.

i am very unsatisfied with there consumer service as i have complaint a number of time at phone every time they just give me a new complain number and they say that my problem will be rectified within 24 hours but till now 3 weaks had passed no action has been taken on this matter .

i would be thankful to you if you please look into this matter and take some necessary actionn against this company.

yours sincerely

Hello,
I Have Been using MTNL Broadband From June 2009.However, According To My Plan I am Paying 512kbps.999/- Unlimited.I Was Getting The Downloading Speed Not More Than 230kbps But Never Complained.Since the last 3 weeks,The Speed has Come Only to 30kbps.Since In The Same Plan MTNL Has Only Upgraded The Speed Past 1-1/2 Week To 1Mbps.
I have Gone Personally And Given A Complain To The Manager On Which He Sent People Home Who Really didn't Know What To Do.Then,The Manager Contacted And Said He Would Update The Speed From Prabhadevi On Which D Speed Is Still The Same.I Contacted Him After Few Days On Which He Said He Cannot Do Nything As They Are Offering The Speed And I Need To Upgrade My System..As Previous I Was Using A Old 1 N Now I have A New 1,I Dnt Find The Sense In What He Said.
Check In The Matter As Soon As Possible...
Thanks...

Name On D A/C: Sandon Pereira
No:25475331
Add:102,23 A,Kolbad,Joanna's Ark,New Bldg,1st Flr,Thane(W) 400601.

Dear Sir,
I am also customer of IPTV Service provides by Aksh & MTNL. I have never seen such kind of poor services in my life. you have provide a customer care no. but very sorry to say that there is no one who pick the phone, everytime it shows busy the whole day. I can't understand how a customer can complaint to you from last five days your iptv cable is not working but I am unable to you for the complaint.
So please try to improve your service & try to solve my problom as soon as possible my connection no. is[protected] and my address is given below :-

Pardeep Kumar Sharma
WZ - 30 Manohar Park East Punjabi Bagh
Near Rampura More
Ph. No. [protected]

I am too much suuering the problem of low speed and not working properly since 2month. I get new complaint numbers every time I call 1504 and our MTNL office Gulabi bagh And the response of MTNL staff on telephone is also very irritating. They just ask whether ADSL light is ON. They are not concerned whether there are frequent disconnections. My phone number is 23645230. I am totally fed-up now, and think how can i do. so pls support and resolved this issues asap

Sumit Kumar Dogra
[protected]

Internet Broadband Problem — MTNL Broadband Problem from Last 45 Days

Hi My Self Pawan Kumar,

I have Taken One broadband connections ( plan 599 unlimited ) from MTNL Delhi ( Phone Number[protected] .On september 2 2008 On Paper My Internet is connected, But there is no one is come here just one man came and dropped all the indtruments and told to my mom that he will come on next day..

but no one came.
So many times i lodged a complainents in MTNL broadband services departments..

On Regulary basis i did same thing but no one came..
Atlast i got " DElhi MTNL Boradband Head " Number from 197 number...

Around 10.30 PM i called him he told me that your internet problem will be resolved with 24 hrs...

But no one came..its a really bad news for this us..
even many times exectuive told to my mom thats if anybody asked you regarding broadband connections just say its working..

I already pay bill to MTNL without using their services..

Please anybody can take strict actions against MTNL broadband Department..

Kindly Help me..
I am awaiting for a good resonse from this..

Regards / pawan
phone number[protected]
mobile number - [protected]
A-2/10, Phase-1, Budh Vihar
Delhi

Sir,
I have already made a complain vide docket No.40929 dated 16/09/2009.Internet connectivity is not firm at my home, frequently net is going off more than 50 times in a day and we are unable to use net .last month also same problem was there . Matter was repoted and it was ok for few days . Now after a gap of around 15 days we are getting the same problem. Kindly make a permanant solution of our problem.

Thanking U

My telephone No is 25051571

R B Khatri
Indian Aviation Contingent
UN Mission in Sudan

iptv — Non functioning of Channels since 3 days

Since installation of IPTV in my house No. G-395 Nauroji Nagar, New Delhi-110029. CA No. DL[protected] the programme of the IPTV channels are not functioning properly. There is some disturbance in picture quality. No body listen my complaints by your rapes.

I.P.T.V IOL — Totally Poor quality service

I have given letter for disconnection to Sub-Divisional Engineer, Quick Customer Service - Malbar Hill Exchange on 3rd. feb 2009. No body has turned up or call up to me and till today services is not disconected and I contacted on 126000 and every time we get record your service is important to us, will come up soon. and no one respond. Even we contaacted on 1500 but they have also no proper No. to contact for out problem and we are moving pillar to pillar and no proper guidence or infomation given to whom we have to contact for CANCELATION of I.P.T. V of I.O.L service.
My telephon No. is 23634958. My Set Box Sr. NO. is S/N: C00907D006903 MAC:00020212F9F6. Please treat this as most Urgent and call on us immediately please. My Mobile[protected].
I will be happy if you please rush immediately for the discunection of the same. I Have also send the Zerox Copy of Our MTNL Last Bill and there is no dues.

iptv — no tv

our telephone no 29545149 residing 108 c panchseel vihar malviya nagar opp mtnl office opp big apple/ peperment house ndelhi last one and half month we complain non working of iptv on tv screen .you can cheak your complain register every day but no action has been taken. its very serious matter people given money to get service not headeck. somadutta

I have IOL connection since November 2007. In spite of several telephonic & email complaints on action taken as yet.

I've infact opted for IOL iptv from the day one i had problems with service, still i continued for 2 months then asked them deactivate my connection which then have not done till date after 9 months. And last month all of sudden i was billed for all the 11 months at once. I was shocked now i after IOL i dont know how to get in touch with them, the numbers shown in MTNL site is not working, subsequently my telephone line got disconnected. Don't know what to do.

MTNL IPTV — billing &worst services

I use this connection past 3 months ago but from the begining. I always complaint that this iptv is not entertainment me its only provide headche & not running properly . The company person visit & said its a cable fault second time he say that set up problem. In starting the sales person told your bill is only max . Rs.200 come but now its provided by company Rs.300 in first Rs.500 now &what come in this month without using and always complaint in between 3 months.

I opted for IPTV cable and got the connection since October 2008. The quality of audio& video is fine but since last month I am geting worse and worse quality of audio as well as video. Every few seconds the "WAITING SIGNAL" pops up and therefore interuptions in veiwing the programes.
Not a single programe can be veiwed without warnings "WAITING SIGNAL" every few seconds. Will you please tell me whether this situation is of parmenant nature ? If yes please let me have the procedure to claim my deposit with you at once.

Yunus K Motiwala
MTNL Landline # 2388 9254
Contact #[protected].

MTNL MUMBAI — Help nos for all

For All those who are facing problems and harrasment from the mtnl mumbai staffs, here is the link to download all the contact person with their portfolio area wise. Contact them and Get your problems resolved. All the staffs are no irresponsible. It is the pride of our city Mumbai.

the link- http://www.mediafire.com/?xa72mr71l9mxm74

In spite of repeated phone calls to exchange and call center my land line no.26871131 is dead for last more than a week., I am sr, citizen and not in a position to visit the cncerned exchage personally.Personal attention without further delay is expected.

my tel no. [protected]
in the name of bilkis eshak bhai bandookwala

i am getting error description fully suspended

Dear Sirs,
We are using Aksh Optifibre IPTV provided by MTNL Mumbai since last two year.
In the initial one year the service was proper.
Since last 6 months, we have been complaining about service unavailability every few days.
The TV screen shows "Waiting Signal" every few minutes.
Everytime an engineer from the company comes to our house he says the problem is of Telephone OR something else.
They are not able to resolve our issue and now to our surprise the engineers also have stopped attending to our calls.
The call centre agents just take our complaints and then nothing happens.
This constant complaining and non availability of TV services has brought Hyper Tension to my parents.
This is unacceptable behaviour from Aksh Optifibre and MTNL Mumbai.
Pls help in this regard.

Regards,
Sameer