Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Sir

I am the customer of mtnl {Ph.[protected]} facing problem in internet .

My Internet is dead for last 7 days, and every time I make an internet complaint, I get a docket number and the complaint remains unsolved. My docket number is 277 & complain no. 41100633. It is Janakpuri MTNL branch. Every time when I call complaint registering telephone number it is always busy.

Actually Sir my broadband not working properly on Telephone No 25644187. I have made several complained for it. But all in vain.

PLEASE RESOLVE THIS PROBLEM AS I AM FACING GREAT DIFFICULTY

Please sir help me Please i[censored] can take action .


Thanks
Your's faithful
Ashutosh Kumar Gupta
Phone :[protected]
Mob. : [protected]

HI,

I have a Jeevansaathi i.e. Lifetime postpaid connection of MTNL. I would like to convert it into prepaid one. I asked customer care center they said u can convert it easily at any sanchar hut.

I am a resident of Faridabad. I decided and go at a sanchar hut in north delhi (shalimar bagh). There they said "you have to go at IDGAH Sanchar Hut" .

I went there and filled the form. and crosschecked with them that my LIFETIME validity remains in prepaid also. They replied YES.

n guess what in 5-6 hours it gets converted to prepaid. But the lifetime validity is lost. Now it is showing your account has been suspended . Recharge it.


Customer care is just saying u should go at the place where u submitted the form. WTF then for what they are getting paid.

HI ALL!

I had mtnl triband at my place 2yrs ago and i asked them to disconnect temporarily for 2months because of exams but the disconnected it forever and when i asked now what i should do to get it back
so they said fill the form again and they told you will get your internet after 3-4months and i did not said anything for this delay as they are very lazy all knows how they are. so after 4months they started giving me excuse that they will activate this friday and when it was not done so i use to go every saturday and they again said they will do this friday and this continued for more 3-4months after that i asked them to what is the problem then they said the guy who does the connection is gone for hoildays i was so angry that time but they said they will do in next 10 days and they and their stupid excuse continued and now its 1.5yrs and i dont have connection and in my area only mtnl provides internet so i asked what i can do so that your work is done faster so they said me to dig the main road for wire, i asked thats your job not mine then they said i[censored] need internet then you dig the road or wait for some days.So i asked my mom to scold them so they just said i[censored] want u can complaint about us to higher authorities and told that whole line of that area got problem but in my area all are using mtnl wtf.and i dont have any choice except mtnl for internet so what i can do or plz tell them to their work.

MTNL- nerul navi mumbai branch
People doing this are-Mr Nepthe, Mr lal, Mr yadav

i cant say which area i m but they got already many problems frm people like i have so plz tell them to resolve it and do their work or just leave frm their jobs. i think 1.5yrs is too much to move them frm their chairs and do some work

Hi,


I have subscribed to MTNL BroadBand services, but since almost a month I am not able to use the net, as it is not working.
I have mailed the issue to the area managaer of rohini(My address is 24 A, Dena Apartment Sector 13, Rohini, Delhi 110085).

Though there was immediate prompt from his side, but to his and MTNL's dismay, my fault has not been rectified till date.

Kindly do the needful.

landline No:[protected]
Name: Ankit Gulati


Mail Chain followed.


DE (O/D) Sector-9 : Pl look into problem and get it fixed today.
----- Original Message -----
From: ankit gulati <[protected]@gmail.com>
Date: Wednesday, April 29, 2009 1:19 pm
Subject: Re: URGENT:::Complaint regarding Internet Connection
> Hi Again,
>
> If this all is not possible from MTNL's Guys, Kindly let me know the
> procedure to get rid of this broadband Service.
>
> Thanks.
>
> On Wed, Apr 29, 2009 at 1:14 PM, ankit gulati <[protected]@gmail.com>
> wrote:
> > Hi,
> >
> >
> > I got attention, this morning, thanks for that.
> >
> > But the guys who visited us this morning, replied --> we have a
> faulty> windows XP installed.(I would advise kindly bring in your
> LAPTOP and connect
> > to the internet with our modem)
> >
> > One of them said this modem will work with LAN CARD, which is
> not there in
> > my PC.
> >
> > But still he was not sure that it will work.Though it should
> work properly
> > with USB drive, as it was working earlier.
> >

> > The cos t of LAN CARD and the installation charges were Rs150 +

> Rs100.>
> > Just wanted to know whether we will be provided the receipt for
> this.>
> > Kindly look into the matter personally.
> >
> > An early action is earnestly required.
> >
> >
> > Thanks & Very Best Regards,
> > Ankit Gulati
> > Mob: [protected]
> >
> > On Tue, Apr 28, 2009 at 3:17 PM, <[protected]@bol.net.in> wrote:
> >
> >> Pl get attended immediately.
> >>
> >>
> >>
> >>
> >>
> >>
> >>[protected] Forwarded message[protected]
> >> From: helpdesk.[protected]@bol.net.in
> >> To: [protected]@bol.net.in
> >> Date: Tue, 28 Apr 2009 14:45:14 +0500
> >> Subject: Fwd: URGENT:::Complaint regarding Internet Connection

> >&g t;
> >>
> >> Thanks
> >> With regards
> >> MTNL Internet Helpdesk
> >> T.No. 1504/22221504
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>[protected] Forwarded message[protected]
> >> From: ankit gulati <[protected]@gmail.com>
> >> To: helpdesk.[protected]@bol.net.in
> >> Date: Tue, 28 Apr 2009 15:09:01 +0530
> >> Subject: URGENT:::Complaint regarding Internet Connection
> >> Hi,
> >>
> >> This is the complaint regarding the internet connection
> pertaining to the
> >> the landline no.[protected].
> >>
> >> Internet is not working since 10th of April'09.Probably the
> problem is of
> >> faulty MODEM.
> >>

> >> Kindly repl ace the one.

> >>
> >>
> >> I have already registered a complaint on 1504, but it got
> cleared without
> >> the conscent of the owner of the connection and without even
> rectifying the
> >> fault.
> >>
> >>
> >> Kindly do the needful, and prevent me from escalating the
> issue to higher
> >> authorities or to the consumer forum.
> >>
> >>
> >> Expecting the best of services from your side.
> >>
> >> Address: 24-A, Dena Apartment, Sector 13, Rohini, Delhi 110085
> >>
> >> landline:[protected].
> >>
> >>
> >> Yours Faithfully,
> >>
> >> Ankit Gulati
> >> Resident of above mentioned Address.
> >>
> >>
> >>
> >
>

From Dr Manisha Thakur Dated 26th April 2009
W/O Dr. Anil kumar Thakur
112- C DDA Red MIG Flats,
Rajouri Garden, New Delhi. 110027.
Mobile [protected] AFTER 5PM
E Mail [protected]@sify.com
My Broadband Details
Phone Number 25971752 cc no. [protected]
Subject:- MTNL officials are wasting government resources and negating got drive for MTNL BB . Kind ATTN. For MOS C&IT, PS MOS, Customer help line, Economic advisor
This is for your kind information for all above mentioned above
That I am communicatin on behalf of phone owner Ms manisha Thakur who is my wife
1. That I am repeatedly apprising MTNL officials of the fact of poorest services being provided to me .Right from induction of BB at my place it is functioning faulty and there is repeated and frequent logging off sessions.
2. That I have given enough time to MTNL officials regarding this to rectify my problem of interrupted browsing. Kindly refer to my personal talk to MR SS Singh IC public grievances last month and with Mr. Goswami SDO Rajouri garden on 25th April 2009. Still none of officials have done anything except for false promises that all will be well. Its still working faulty and there is only short sessions for a minute and then silent for most of times and only God knows when it will reconnect.
3. That the same has been apprised to SDO Rajouri Garden Mr Goswami and customer care help line.
4. That it follows that MTNL officials are unable and inefficient to rectify the complaint.
5. That my this mail may be taken as my application to quit MTNL BB as enough time has been given to MTNL officials to solve the problem.
6. That a written format of this is being sent to Information and Broadcasting ministry and relevant higher officials apprising them of the fact that MTNL will never be able to give quality services and that govt. should stop wasting their money on MTNL BB advertisements and thereby befooling customers.
7. That my connection for BB only be disconnected immediately and my entire money of router and compensation for mental torture by interrupted supplied be paid.
8. That despite the fact that its is election time and it becomes highest of priority of the present government to place all utility services of theirs deptt at the best but still at such important and high time officials are rather behaving negligently thus distorting present Govt image. It follows that this may be taken as negative election drive for present govt. by concerned officials. However, I do understand the importance of code of conduct at present time of election still I am writing this mail as this matter is since long pending and extended to this time when code of conduct is active.
9. Can any of officials have courtesy and by virtue of responsibility be able to explain as why such king of worst more then 3rd class services being rendered by officials concerned and why no strict action has been taken as this is chronic complaint.
10. That atleast know I may please be explained as why no appropriate action has been taken by official concerned to rectify my complaint.
Dr Anil Thakur

I am residing at the following address: House No. RZ-55/1, Kailashpuri, Palam Colony, New Delhi- 110045. My telephone no.[protected] has been dead since last more than a month. I have lodged a number of complaints but the phone has still not been repaired. Please help.
Thanks,
Regards,

Rakesh Singh Rawat

I have logged a complaint for so many time but till now its not solved. My number is 28545498 Kandivili area. From the past 20 days they were saying some and the other reason and just doing nothing. Can anyone look into this and solve this. I would say that MTNL customer care service is very bad and slow. I am frustrated with that.

Our Telephone no.[protected]ISKCON Food Relief Foundation, Opp- Community Hall, Aali Village, Delhi-110076) was dead from September, 2008 but Rental charge regular.

Telephone No[protected]
My internet connectivity disconnected from last 5 weeks and no one showing any interest for taking any remedial action after continuous follow up, personal visit to telephone MTNL (Shimpolee Telephone exchange-office)
Instaed of solving the problem giving frustrating experience and showing no one held responsible for us. There are many like me who were received such kind of experience.
Responsible Persons from MTNL (Shimpolee Telephone exchange-office)
From Mr. Bahadur Ram,
Mr. Yadav, (Sr. Telecom Officer)
Mr. M. Musafir (Sr. Telecom Officer)
And Mr Shashikant.
Please take a look and considered them strongly for showing careless approach

Dear Sir,

I am having MTNL boardband connection. Since 3 weeks contionously I am calling to MTNL regarding the configuration of my modem but everyday I am receiving the same reply that today somebody will come to your place. I have spoken to Mr. Madan[protected], Mr. Arya[protected] regarding this but nothing has done from there side. Now I am very much fed up of MTNL. If they don't want to do the needful than they should tell me, everyday I wont't call them and waste my precious time.

I was having reliance internet connection but I have heard that MTNL services and plans are very good that's why I have switched to MTNL but now I think I have done a very big mistake because MTNL does not have time to serve their customers and they don't stick to there commitments.

I have already received a telephone+boardband bill of the previous month and it's very strange that I am not able to use your services and I have to pay you the services amount which you people are not providing me properly.

I will be highly gratefull if you could solve my problem and revert back to me as soon as possible.

Thanking you

Yours truly

Nisha Sharma

for last 2 week mtnl internet speed is running too slow i want to check connection. i have complaint many time but no one can check my connection.

I have taken a MTNL Broadband connection since the last 3 months. I have put in several complaints regarding non establishing connection. I was told that as soon as I start my modem & my PC the connection would start automatically but it doesn't. I have to every time run the setup to establish the conection which takes almost 20 - 25 minutes. I have also called their technitian but they just check at their center and say that there is no problem in the telephone line. I had also requested a change in the telephone wire from the junction box, which might be a cause of non connection on the first instance. Everytime I call up the complains dept. of MTNL the just keep on giving me the com[plaint number but there is no action done on the same. I have also booked a complain and the complain number is 5960. I had trusted that MTNL would give me the best of services but my trust has been broken.

dear sir/madam,
My internet is not working since 3rd april 2009.There has been no response from your side even after dozens of calls to your customer care division.Kindly look into the matter immediately otherwise i would be forced to proceed accordingly.

TEL NO[protected]


THANKING YOU,
SN CHOUDHRI
(ADVOCATE)

i hav just got new connection(new phone+ trib net) on 22nd march .i had applied for TriB UL data-256 plan.but to my shock i got two mtnl bills on 2/4/2009 in just 10 days o[censored]sage.

We have received the bill for Rs. 8448.00 and Rs.506 against conection no. 26641692 and consumer no. [protected] for the period from 22.03.2009 to 31.04.2009. when we gone through the bill we came to know that the bill is made under the plan *TriB 250 Combo.i hav applied for TriB UL data-256 plan, at the time of filling my form.i have never applied for *TriB 250 Combo plan.
now they(MTNL) said your plan has been changed to TriB UL data-256.from now on.what does it mean?
please look into the matter.

REFER : CONSUMER NO: [protected] (TEL NO[protected]
INTERNET CONNECTION(ISP PLAN B) WAS CONNECTED TO MY CPU (WITHOUT TEL. INSTRUMENT) DURING FEB.2004. RS 3000/- WAS CHARGED AS SECURITY AMT FROM MY FIRST 3 BILLS.
I SWITCH TO LOW VALUE BASIC PLAN 99 ON[protected] WHEREIN MODEM, CABLE, CD ETC WAS GIVEN.
I APPLIED FOR INTERNET DISCONNECTOIN & REFUND OF SECURITY AMOUNT AFTER DEPOSITING MODEM, ACCESSORIES ETC.& PAYING LAST BILL ON[protected].DAK RECEIVED NO: 14196 DT 01/09/2008. INTERNET DISCONNECTED VIDE ORDER NO:6171 DT 02/9/08 COMPLETE ON 15/09/08.
INSPITE OF REPEATED VISITS TO MR. S.P.SINGH A.O. AT A.G.C.R. ENCLAVE, HE HAS REFUSED FOR SAME REASON BEST KNOWN TO HIM, MORE TEHAN 6 MONTHS HAVE PASSED.
KINDLY ARRANGE FOR SAME.

Hi,

I have log many complaint's for my broadband service but still no permanent solution.

I have already intimated many times to them that my broadband connection automatically stop working
regularly.And the ADSL light status turn to OFF

As per the 1504 techical support this is a problem with a line.But the line man never take that seriously.

As per the line man they always ask your internet is working and sometime it's working at that time"ADSL Light is coming" he simply coonfirm OK and ask them to close the case.

This time when i receive call from him he simply confirm the same and after that getting the phone disconnected.I ask immediately this is the problem i am regularly facing why not you take some action.He simply reply that now he has rectify the line problem.

He is simply lying because problem is from pole to the wire which is coming in my house and he never came to my house.

Sameis the case with the area manger he is simply using govt phone for there personal use i think because he never pick up any phone.His phone numbers are 22376363, [protected]


The field engineer name is "Jayantri Prasad". Very poor company.Truly a govt company.What i want to say that govt must sack these people.Other wise the day is not far when MTNL was taken over by some private company.

They were not doing anything but getting haft pay.

Can any body have there senior person email id's so that i can take forward this case to them.
My telephone exchange is "Luxmi Nagar".

My complaint number is 7048 (earlier), 1259(this time)

Even after continous reminder they were not doing anything

Dear Sir/Madam


I am a subscriber of Aksh IPTV ( MTNL and AKSH venture in Mumbai ) on my Telephone No. 27457095 in New Panvel (West) .

The Services of Aksh is very-very poor. The helpline Number which are given to us are rarely/never lifted.


In case if complaints is registered by chance in helpline number and record the complaint " NO one visits to attend the Complaint" Every time message is given to us that some one will be visiting to us and rectify the problem.

Even after repeated writing about a non availability of services and request for correcting the same no one has attended.

Call center replies (for reference only)

Welcome to Aksh...

Press 1 or 2...

All our customer care executives are busy at the moment ...

You are important to us...

After lot of waiting time phone gets cut. This has happened to me many times. Hence this email



You are requested to please take matter and resolve the issue .

Regards



Yogesh Kumar Shrivastava



[protected]/[protected]

Dear Sir/ Madam,
I am Satish Kumar, a resident of mangol puri, new delhi. I am using MTNL braodband (Rs.199 plan) since feb, 08. MTNL provides 600 mb free download in this plan every month with the facility to check usage information and balance information. In this month when i try to check my used mb, it shows 717mb used till 8 April, 09 in usage information but when i see in balance information, it shows i have only used 304 mb and my 296 mb is left.This confusion lead me to approach our Area Manager (mtnl - rohini) and our J.E. But Mr. Batra. (J.E.) roughly advised me to seek the help of consumer court instead o[censored]nderstanding my problm and help me.
Now i am unable to use my internet freely.

Plz help me in this regard
Thanking you

From
Satish Kumar

Dear Sir/Madam,
I am Bindu Devi from Mohan Nagar, Uttam Nagar(New Delhi).
I took MTNL post paid connection on November, 2008 Ph No.-[protected]
But till date i never received a single bill from company.I visited District Centre, Poshangipur, Naraina, Harinagar, EidGah MTNL Office and lodged complaint but every time they assured me that they will send bill to my address. But i never received bill and now they disconnect the service.I also deposited Rs 1100 at the time of connection.By this i faced a big problem in my business.

So kindly take appropriate action against it.

Name: Mrs. Bindu Devi
Address- G-2/315, Galli No.-7
Sai Enclave, MohanGarden,
Near BalajiChowk, Uttam Nagar
New Delhi-59
Ph no-[protected]

MTN's Asola Telephone Exchange was completely shut down for more than 20 days from 30.11.2008 to 19.01.2009 due to fire in exchange building, not a single telephone was working during this period. But when bill for the faulty period genereated, we noticed that no rental had been waived during the period.
I requested the GM, Khurshid Lal Bhawan, Janapath New Delhi by writing letter for reversal of rental charges.
The very next day I received an email in response to my email in which all concerned officials of MNTL Delhi were instructed to waive off the rental charges of faulty period even then no reversal of rental has so far been given to any of the customers of Asola Exchange Area.