Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Our Telephone no.[protected]ISKCON Food Relief Foundation, Opp- Community Hall, Aali Village, Delhi-110076) was dead from September, 2008 but Rental charge regular....

Telephone No[protected]
My internet connectivity disconnected from last 5 weeks and no one showing any interest for taking any remedial action after continuous follow up, personal visit to telephone MTNL (Shimpolee Telephone exchange-office)
Instaed of solving the problem giving frustrating experience and showing no one held responsible for us. There are many like me who were received such kind of experience.
Responsible...

Dear Sir,

I am having MTNL boardband connection. Since 3 weeks contionously I am calling to MTNL regarding the configuration of my modem but everyday I am receiving the same reply that today somebody will come to your place. I have spoken to Mr. Madan[protected], Mr. Arya[protected] regarding this but nothing has done from there side. Now I am very much fed up of MTNL. If they don't want to do the needful than...

for last 2 week mtnl internet speed is running too slow i want to check connection. i have complaint many time but no one can check my connection....

I have taken a MTNL Broadband connection since the last 3 months. I have put in several complaints regarding non establishing connection. I was told that as soon as I start my modem & my PC the connection would start automatically but it doesn't. I have to every time run the setup to establish the conection which takes almost 20 - 25 minutes. I have also called their technitian but they just check at their center and say that there...

dear sir/madam,
My internet is not working since 3rd april 2009.There has been no response from your side even after dozens of calls to your customer care division.Kindly look into the matter immediately otherwise i would be forced to proceed accordingly.

TEL NO[protected]


THANKING YOU,
SN CHOUDHRI
(ADVOCATE)...

i hav just got new connection(new phone+ trib net) on 22nd march .i had applied for TriB UL data-256 plan.but to my shock i got two mtnl bills on 2/4/2009 in just 10 days o[censored]sage.

We have received the bill for Rs. 8448.00 and Rs.506 against conection no. 26641692 and consumer no. [protected] for the period from 22.03.2009 to 31.04.2009. when we gone through the bill we came to know that the bill is made under the plan *TriB...

REFER : CONSUMER NO: [protected] (TEL NO[protected]
INTERNET CONNECTION(ISP PLAN B) WAS CONNECTED TO MY CPU (WITHOUT TEL. INSTRUMENT) DURING FEB.2004. RS 3000/- WAS CHARGED AS SECURITY AMT FROM MY FIRST 3 BILLS.
I SWITCH TO LOW VALUE BASIC PLAN 99 ON[protected] WHEREIN MODEM, CABLE, CD ETC WAS GIVEN.
I APPLIED FOR INTERNET DISCONNECTOIN & REFUND OF SECURITY AMOUNT AFTER DEPOSITING MODEM, ACCESSORIES ETC.& PAYING...

Hi,

I have log many complaint's for my broadband service but still no permanent solution.

I have already intimated many times to them that my broadband connection automatically stop working
regularly.And the ADSL light status turn to OFF

As per the 1504 techical support this is a problem with a line.But the line man never take that seriously.

As per the line man they...

Dear Sir/Madam


I am a subscriber of Aksh IPTV ( MTNL and AKSH venture in Mumbai ) on my Telephone No. 27457095 in New Panvel (West) .

The Services of Aksh is very-very poor. The helpline Number which are given to us are rarely/never lifted.


In case if complaints is registered by chance in helpline number and record the complaint " NO one visits to attend the Complaint"...

Dear Sir/ Madam,
I am Satish Kumar, a resident of mangol puri, new delhi. I am using MTNL braodband (Rs.199 plan) since feb, 08. MTNL provides 600 mb free download in this plan every month with the facility to check usage information and balance information. In this month when i try to check my used mb, it shows 717mb used till 8 April, 09 in usage information but when i see in balance information, it shows i have only used 304 mb...

Dear Sir/Madam,
I am Bindu Devi from Mohan Nagar, Uttam Nagar(New Delhi).
I took MTNL post paid connection on November, 2008 Ph No.-[protected]
But till date i never received a single bill from company.I visited District Centre, Poshangipur, Naraina, Harinagar, EidGah MTNL Office and lodged complaint but every time they assured me that they will send bill to my address. But i never received bill and now they disconnect...

MTN's Asola Telephone Exchange was completely shut down for more than 20 days from 30.11.2008 to 19.01.2009 due to fire in exchange building, not a single telephone was working during this period. But when bill for the faulty period genereated, we noticed that no rental had been waived during the period.
I requested the GM, Khurshid Lal Bhawan, Janapath New Delhi by writing letter for reversal of rental charges.
The very...

Complaint unresolved for 2 weeks
Hi,

My MTNL phone no is 24610458. The broadband connections has been down for over 3 weeks. Logged complaint no 41602106 with their Internet helpline no 1504, but to no avail. Have been calling this number for 2 weeks now, but no one has been sent to check the line or modem....

my landline is dead from last 10 days .
called customer care many times but not getting aney response....

I face the following problems:
- The technician did not arrive on the date promised.
- The service was started after around 8-10 days of the decided date.
- The costumer care service did not provide correct username and password.
- They promise speed upto 256 kbps but we get no higher than 4-10 kbps save the day of connection.
- Disconnected from the service very frequently.
- No proper customer support....

I am broadband user provided by MTNL, but service quality is very poor whether it is customer care or broadband service provided by the company, most of the time we are not able to use this service and if we make complaints then customer care executive disconnects our call without solving our problem not only executives senior officer also showing very irresponsible behavior so I request all other customer its better to use service provided...

I have been using this mobile phone service Dolphin for almost 3 years now. its network is extremely poor. Voice clarity is a distant dream and calls drop like anything. They offer cheap call rates, but due to dropped calls, one ends up paying way more than promised.

whenever we complain to customer care of mtnl, they say that network upgradation work is going on, and it will smooth in a little time. But i have been hearing...

I submit my complaint to you on 1-4-09, I also complaint to MTNL office at Borivali(W) & then phone was in order.Subsequently there was a call from their office on 3-4-09 by a lady who has some hot coversation with somebody & then phone goes again dead till today.From outside I made a complaint on 198 today the docket No is 5030, The phone is still in dead condition, My contention of playing mischief is therefore suportted.Kindly...

Hi,
I paid the security cheque for Installing icontrol- (Sponsored by MTNL and Aksh Optic) on 2nd Februrary 2009.

Since then i am making a request on the Customer Care No 26990009 for the installation of the facility.

Now the Customer care executives are not lodging my complaint for the cancellation and refund of the security deposit and also not giving me the request no of the complaint nor they are...