Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Sir
My telephone number 25260974 of MTNL DELHI out going calls have been barred on the pretext that bill not paid I had paid the bil for the month of September 2020 on 25 October 2020 through freecharge . The details of payment are
Free Charge Transaction ID FCLA[protected]
Operator ID HGA1P128CA[protected]

Dear Sir/Madam

I am K Jijo have surrender my MTNL connection due to relocation, at MTNL office Mayur Vihar Phase 3, Delhi. My Telephone No. is 22615117 and I have cleared all due payment. I have not received my deposit money back.I have submitted my application dated 6/8/2020 at MTNL office Mayur Vihar phase 1. I have not received the deposit money back yet.

Sir please look in to the matter

Thanks & Regards
K Jijo

Various amounts are being deducted as SMS charge from my prepaid account for which I have not subscribed. Please unsubscribe me from all these and stop deductions

Sir ihave book a new mtnl landline broadband connection on 15oct 2020.in the name of Harish chander manocha application no4210112 please install my connection I have gone many times to delhi gate sanchar haat office but nothing happened. My co [protected]. My mtnl booking landline no 23240125. Ca. [protected]. Ihave paid 1298/ cash to sanchar haat.

I have surrender my MTNL Mumbai no. 25103546 on 7th Sep 2019
but not received refund of security

Mumbai, goregaon east, Gokuldham exchange there is no responsible person available for my landline cable fault line repair, despite of online and offline complaint since 1 month no resolution done, I am getting my monthly bill now, so is this service provide MTNL, complaint no. 8117.
Yesterday also I called at MTNL Prabhadevi Mumbai office on[protected], the person said that today in the morning lineman will come, but still no one is came, also I called goregaon west telephone exchange area manager, I will forward the complaint, everyone is saying we will do it but in reality no one is doing nothing since one month, landline number is[protected]

My Landline No : 25015035 is not working since Feb'2020 & I have made several complaints of landline not working but no one has turn up to do the repair works.. And i am receiving the bill for the service not used..
The total outstanding bills according to MTNL is around 2500/- for the un used landline connection since Feb'2020 ..

** I had raised the complaint on MTNL's Twitter handle also but in vain .. no response from their end what so ever

We have made constant complaints about about our land line number 25783939 to customer care . We even visited thei local office but were given only false assurance . Kindly look into the matter or we may disconnect the phone since we are paying the rent for no reason .

My mtnl landline number: [protected]
Name : Thevar Murugan Swamy
C.a no. [protected]
I have make payment for the month of august & September of Rs.1582 in mtnl website through my upi account. But payment deducted and not reflected in mtnl website. Showing that for both months payment are outstanding. Also I attached transactions details here.

Please do the needful to us.

I have broadband connection on 28768066 and I am not getting Internet connection for the last 4-5 days. Personally visited to MTNL office at Goregaon-West and lodged the complaint. One of your Technicians Mr V B Yadav was assigned the job, I have also been contacting him but of no use and no response. Also lodged online complaint and Number is 4250.

My MTNL LANDLINE 28381370 IS NOT FUNCTIONING FOR PAST 6 MONTHS.Complaint No 9864 registered since past 2 months.Bill for september shows zero calls but billing charges Rs 95/-

I had mistakely payed the bill dated 22/10/2020, landline no :25781456. Ca no:[protected].reverse the amount of rs 264 to the next bill

On Sept 30th 2020 I have surrendered my Tel no[protected] and WIFI connection.
I submitted the Handset as well as wifi router along with adapter at the Goregaon west center .
I also cleared all the bills till 30th Sept 2020 .
My 600/Rs Advance (Deposit) is still with the MTNL Mumbai … so it can be adjusted for the unbilled charges.

My Work Order : 2957/58

To MTNL Date 26 Oct 2020
Mumbai
Complaint Reference PVW/MTNL/26714543/20
Dear sir,
This is to inform you that I have been using MTNL services since last thirty years. My landline 26714543 and broadband internet is dead since one month
I have sent mails and personally met Mr. Tiwari Ph 26713388 three times at Andheri telephone exchange, Lallubhai park road, Andheri West, three times personally and lodged written complaint (attached).
After visiting MTNL office three times wasting my precious time and calling several times Mr. Tiwari directed me to lineman MR, Chandu mobile no [protected]
I requested Chandu but it appears to me he is only giving excuses saying cable fault when cables are absolutely fine because in my society itself MTNL line just below my floor is working on flat 101 (phone no[protected] which you can verify
This clearly means Chandu line man has indirectly been giving excuses and unnecessarily taking time to fix this minor problem nor he is giving and specific time period like a day or two to resolve the problem.

I called Mr. Patil from MTNL from General Manager’s office Ph 24334455 who promised to look into this but nothing has been done so fat even after calling repeatedly who says they have been forwarding our complaint to Tiwari and Lineman Chandu but they are doing nothing.
Its s pretty clear that in my same building (Pacific Tower B Wing Sagar City) and just below my flat (402) MTNL phone 26712018 of an MTNL employee Name Nutan Samel (Flat No 101) is smoothly working but only for my phone 26714543 in same building the Lineman Chandu says cable fault & t doing nothing & yet MTNL is sending bills.
Is it true that its MTNL policy now that money should change hands to get our complaints resolved?
Mr., Patil then gave phone of Mr. Sanjay Khare MTNL general manager Ph 26153200 sitting at Bhandra Kurla office and I have been calling him nonstop throughout the day for last one-week days but Mr. Khare too seems to be as irresponsible as his subordinates that he has no courtesy whatsoever to even respond to the calls of MTNL valuable clients.
So, I have now received bill from MTNL for this month. So, should I pay when no service is available or close to MTNL and turn to better service providers as Tata, Reliance, Airtel or others?
I have now really decided to close MTNL connection after 30 years of my association and going to demand an explanation and compensation for my business loss for such long period especially because MTNL concerned persons right from General Manager Mr. Sanjay Khare to Mr. Tiwari have been doing nothing.
and take this matter of corruption to all channels of seeking justice including the press.

I have not seen in my life such irresponsible chain of personal right from lineman to general manager who are sailing in the same boat taking MTNL customers for a ride and getting paid from our money for such poor services.
Customer care numbers always run a message that they are busy throughout the day (Indeed surprising).
Is this not open cheating and taking consumers for a ride?
I have mailed repeatedly to following but no response whatsoever until today
[protected]@mtnl.Net.In
[protected]@mtnl.Net.In
[protected]@mtnl.Net.In
[protected]@mtnl.Net.In
[protected]@mtnl.Net.In
[protected]@mtnl.Net.In

customer care 24 Hrs., busy and requesting to call after some time which is a prerecorded message throughout the day[protected],[protected]

I warn MTNL that if my issue is not resolved in couple of days then I run out of options but to initiate my action and make this matter public with names of responsible officials who turn a blind eye to make MTNL fall from grace.

It seems that MTNL wants to lose even its few existing customer and permanently close down its business soon if such attitude continues I near future
I am a NRI and going to take this matter to international channels of seeking justice including the press
Thanking you
Sincerely
Prashant wagh
Prashant V. Wagh,
Managing Director
Global Inspection Services,
Dammam 31911, SAUDI ARABIA
Website www.gis-ksa.org
MTNL landline 26714543
INDIA Mobile no [protected]
KSA Mobile [protected]

My landline numbers 28495567 surrendered and all the accessories was submitted in September 2020 and i am still findling the connection as Active and Bill is also generated

Reaching out for urgent help, as my complaints & service requests raised are not addressed for long time.

Below are references of Complaints,
1. Complaint raised about non working on Broadband last week
2. Broadband complaint again
3. Latest Modem Replacement service Request

No response received on anything yet on closure of Broadband working & identification of actual problem. Complaints raised are also being closed in the system, without resolution of problem now.

Tried reaching on practically all Toll Free nos as well as nearby MTNL Office nos during these days, with no response at any not for so long...

Can you help to get the root cause identified urgently for Broadband not working, while I have been paying for so long with service interrupted completely ?

My landline numbers 26561584 and 26514025 closed in may 2020 and i am still waiting for refund of my security deposit of rs 3000/

My landline telephone not working more than 15 days, nobody attending complain, docket number also stating complain pending.

My name is Harish chander manocha ihave book a new broadband connection on 15:Oct 2020 my mob.[protected]. My ca no.[protected]. landline no 23240125. Please install my connection immediately I have gone many times to delhi gate sanchar haat MDF office n agm office but nothing happened. Please take some action n install my new connection . My address is 692, main road chawri bazar near jama masjid. Delhi 6.

It has been more than 3 months my line is dead, I have sent email in Aug, Sep but not even a reply.
I visited their Kopar Khairne office near Kopar Khairne Bus Depot last Saturday...they assured me someone will visit on Monday, but no one came.
My mother visited them again on this Tuesday, they assured but again no one visited.
I have been paying my bills for a line that is dead for 3 months. Are they going to refund me?
What is expected now from me?
Should I hold their feet