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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6
Updated: Jun 1, 2025
Complaints 2900
Resolved
930
Unresolved
1970
So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Mahanagar Telephone Nigam [MTNL]

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 30

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B
Baskar K V
Nov 8, 2020
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Various amounts are being deducted as SMS charge from my prepaid account for which I have not subscribed. Please unsubscribe me from all these and stop deductions
Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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    A
    Amitminocha
    from Delhi, Delhi
    Nov 7, 2020
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    Address: 692, chawri bazar delhi 6 near jama masjid

    Sir ihave book a new mtnl landline broadband connection on 15oct 2020.in the name of Harish chander manocha application no4210112 please install my connection I have gone many times to delhi gate sanchar haat office but nothing happened. My co [protected]. My mtnl booking landline no 23240125. Ca. [protected]. Ihave paid 1298/ cash to sanchar haat.
    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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      H
      hits1511
      Nov 6, 2020
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      I have surrender my MTNL Mumbai no. 25103546 on 7th Sep 2019
      but not received refund of security
      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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        S
        Sandy4all
        Nov 5, 2020
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        Address: NNP Plot 6,Gokuldham, Goregaon East, mumbai-65

        Mumbai, goregaon east, Gokuldham exchange there is no responsible person available for my landline cable fault line repair, despite of online and offline complaint since 1 month no resolution done, I am getting my monthly bill now, so is this service provide MTNL, complaint no. 8117.
        Yesterday also I called at MTNL Prabhadevi Mumbai office on[protected], the person said that today in the morning lineman will come, but still no one is came, also I called goregaon west telephone exchange area manager, I will forward the complaint, everyone is saying we will do it but in reality no one is doing nothing since one month, landline number is[protected]
        +1 photos
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          M
          MiitulShah29
          Nov 5, 2020
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          Address: Ghatkopar (E) , Mumbai -77

          My Landline No : 25015035 is not working since Feb'2020 & I have made several complaints of landline not working but no one has turn up to do the repair works.. And i am receiving the bill for the service not used..
          The total outstanding bills according to MTNL is around 2500/- for the un used landline connection since Feb'2020 ..

          ** I had raised the complaint on MTNL's Twitter handle also but in vain .. no response from their end what so ever
          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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            P
            Pasrichs
            Nov 5, 2020
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            Address: East Patel Nagar New Delhi

            We have made constant complaints about about our land line number 25783939 to customer care . We even visited thei local office but were given only false assurance . Kindly look into the matter or we may disconnect the phone since we are paying the rent for no reason .
            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
            Dec 20, 2020
            Updated by Pasrichs             Finally after four months of lodging complaint with MTNL (August 2020 - Dec 2020) our phone is up and working . Thank You for your co operation. Just a small question, we have been paying the rent for the phone without using it, how can we get the refund or adjustment for same.

            Regards
            Dr Shilpi Pasricha
            View replies
            This is in response to our complaint Tel no 25783939.The phone is still not working and there is no response from MTNL

            Regards
            Dr Shilpi Pasricha
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              M
              mikee05
              from Thane, Maharashtra
              Nov 3, 2020
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              Resolved

              Address: Wagle estate, Thane-400604

              My mtnl landline number: [protected]
              Name : Thevar Murugan Swamy
              C.a no. [protected]
              I have make payment for the month of august & September of Rs.1582 in mtnl website through my upi account. But payment deducted and not reflected in mtnl website. Showing that for both months payment are outstanding. Also I attached transactions details here.

              Please do the needful to us.
              +2 photos
              Jan 24, 2021
              Complaint marked as Resolved 
              Thank you
              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                T
                TKgupta
                from Mumbai, Maharashtra
                Nov 2, 2020
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                Address: - MTNL Goregaon-West Mumbai

                I have broadband connection on 28768066 and I am not getting Internet connection for the last 4-5 days. Personally visited to MTNL office at Goregaon-West and lodged the complaint. One of your Technicians Mr V B Yadav was assigned the job, I have also been contacting him but of no use and no response. Also lodged online complaint and Number is 4250.
                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                  J
                  jude dmello
                  from Mumbai, Maharashtra
                  Oct 27, 2020
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                  My MTNL LANDLINE 28381370 IS NOT FUNCTIONING FOR PAST 6 MONTHS.Complaint No 9864 registered since past 2 months.Bill for september shows zero calls but billing charges Rs 95/-
                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                    R
                    Rajmalsjain
                    Oct 26, 2020
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                    I had mistakely payed the bill dated 22/10/2020, landline no :25781456. Ca no:[protected].reverse the amount of rs 264 to the next bill
                    +3 photos
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                      A
                      ahlawatravi
                      Oct 26, 2020
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                      Address: Mumbai

                      On Sept 30th 2020 I have surrendered my Tel no[protected] and WIFI connection.
                      I submitted the Handset as well as wifi router along with adapter at the Goregaon west center .
                      I also cleared all the bills till 30th Sept 2020 .
                      My 600/Rs Advance (Deposit) is still with the MTNL Mumbai … so it can be adjusted for the unbilled charges.

                      My Work Order : 2957/58
                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                        P
                        Prashant V. Wagh
                        from Mumbai, Maharashtra
                        Oct 26, 2020
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                        MTNL Landline & Broad band service dead since one month

                        Address: Mahanagar Telephone Nigam Limited, Andheri West - MTNL ... 2nd Floor, Andheri Telephone Exchange, Lallubhai Park Road, Andheri West, Mumbai - 400058.

                        To MTNL Date 26 Oct 2020
                        Mumbai
                        Complaint Reference PVW/MTNL/26714543/20
                        Dear sir,
                        This is to inform you that I have been using MTNL services since last thirty years. My landline 26714543 and broadband internet is dead since one month
                        I have sent mails and personally met Mr. Tiwari Ph 26713388 three times at Andheri telephone exchange, Lallubhai park road, Andheri West, three times personally and lodged...
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                        PankajPrajapati
                        from Powai, Maharashtra
                        Oct 25, 2020
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                        My landline numbers 28495567 surrendered and all the accessories was submitted in September 2020 and i am still findling the connection as Active and Bill is also generated
                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                          A
                          Atul.Dixit
                          Oct 24, 2020
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                          Reaching out for urgent help, as my complaints & service requests raised are not addressed for long time.

                          Below are references of Complaints,
                          1. Complaint raised about non working on Broadband last week
                          2. Broadband complaint again
                          3. Latest Modem Replacement service Request

                          No response received on anything yet on closure of Broadband working & identification of actual problem. Complaints raised are also being closed in the system, without resolution of problem now.

                          Tried reaching on practically all Toll Free nos as well as nearby MTNL Office nos during these days, with no response at any not for so long...

                          Can you help to get the root cause identified urgently for Broadband not working, while I have been paying for so long with service interrupted completely ?
                          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                          Nov 04, 2020
                          Updated by Atul.Dixit                           Not a single response received post your notification to MTNL. Can you help escalate this to resolve this urgently. Else no use of having shared you all my details.
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                            B
                            Bms33
                            Oct 24, 2020
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                            My landline numbers 26561584 and 26514025 closed in may 2020 and i am still waiting for refund of my security deposit of rs 3000/
                            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                              G
                              ganpra62
                              from Powai, Maharashtra
                              Oct 24, 2020
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                              Address: Malabar Hill, mumbai

                              My landline telephone not working more than 15 days, nobody attending complain, docket number also stating complain pending.
                              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                A
                                Amitminocha
                                from Delhi, Delhi
                                Oct 23, 2020
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                                Address: 692 chawri bazar delhi 6
                                Website: Mtnl

                                My name is Harish chander manocha ihave book a new broadband connection on 15:Oct 2020 my mob.[protected]. My ca no.[protected]. landline no 23240125. Please install my connection immediately I have gone many times to delhi gate sanchar haat MDF office n agm office but nothing happened. Please take some action n install my new connection . My address is 692, main road chawri bazar near jama masjid. Delhi 6.
                                +1 photos
                                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                                Jan 11, 2021
                                Updated by Amitminocha                                 now my lanline is dead from one month 23240125. many complaint but no responce
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                                  isafdar
                                  Oct 23, 2020
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                                  Address: 4/D, 26, 1st Floor, Pranav C.H.S, Next to Ganesh Mandir, Sector-10, Kopar Khairne, Navi Mumbai-400709

                                  It has been more than 3 months my line is dead, I have sent email in Aug, Sep but not even a reply.
                                  I visited their Kopar Khairne office near Kopar Khairne Bus Depot last Saturday...they assured me someone will visit on Monday, but no one came.
                                  My mother visited them again on this Tuesday, they assured but again no one visited.
                                  I have been paying my bills for a line that is dead for 3 months. Are they going to refund me?
                                  What is expected now from me?
                                  Should I hold their feet
                                  +3 photos
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                                    A
                                    Akshat@23
                                    Oct 23, 2020
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                                    Address: A-34 East Krishna Nagar Delhi 110051

                                    Respected sir,
                                    There's a empty pole of MTNL in front of my house number A-34 east Krishna Nagar Delhi 110051 and there's no connection of MTNL on it instead private operators are using it illegally hence I want it to be removed.
                                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                      K
                                      K_C_V
                                      Oct 22, 2020
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                                      MTNL landline connection in my Ashok Vihar residence hasnt been working since last few months. We have raised multiple complaints but no action has been taken. We keep on getting bills every month. Now we went to disconnect the bill but they are not even taking our application citing we need pay our bills. Can anyone help on this issue?
                                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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