Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

I am using landline connection fot my office purpose my landline number is 22014766 since when i have taken the conncection the services discontinue in evry 6 to 8 hrs everyday. I dont what is the issue of wiring and all whatever it is. For this i have several times in customer care they temporarily start tha servc but nxt day same things happen. As i am very much frustrated and dissapointed with MTNL mumbai if it was not my office no. I would have completely deactivate this number. If you can help me to resolve my issue permanently then do it or else inform me you guys cannot resolve i will deactive this line by migrating to another company.

Hello in our area there is no 3g and 4g network of mtnl or bsnl except 2g soo if you need a land for installation of tower then i have land please contact me my no. Is [protected] land is fertile and the location is too good rent as you wish more than 30000 per month contact me fast i wish you clerfiy the problem please call me as soon as possible or come anytime to saw the land for the installation of you isp tower

Sir,

I m using dolphin no last 16 years.in dolphin mobile always have signal problem and data problem. I also want to change sim but in mtnl panvel office no sim available last 1 week. How worst service you provide just think??

Panvel customer service staff dnt have any worry to solve it and their is no other way where i complain.

Mob no [protected]
[protected]

Facing network problem from 2 days from date 8/05/2019 - till now in shyam vihar phase - 2, najafgarh mainly and other areas also.
On 9/5/2019 was showing only emergency calls and no service all day.
Today on 10/5/2019, i aditya singh called customer care from patel nagar area many times for complain registration, they put my call on hold after that they disconnect the call from there side. After many calls a person from customer care said we cannot write complain as our computers are not working. One customer care cut the call in between of my inquiries, i was talking kindly than i got that type of reply from her; she cut the call without consent of my problem that i am facing from 2 days.
Please kindly look into the matter and resolve the problem as my number is very important for me. I tried for port of my number but because of no balance message not gone for port. After that i tried to recharge my number from online apps phonepe, amazon, axis bank official app etc. But recharge is not successful.
Take some actions if possible for all above.
Thanking you
My phone no. [protected]
Alternative no. [protected]

Respected sir/madam,

Please remove the mtnl pole which is at gate of

118 shreshtha vihar, master somnath marg, delhi - 92.
This is causing a lot of problems in car turning & exit to road.
There is no active connection on this pole.
There is already a pole exist for mtnl just 20 m away from this pole.

Issues because of this pole:
1. Fire threatning because of clutter of cables on this pole which is used by local cable and broadband operators
2. Theft issue as this is used by thieves to reach to the balconies
3. Space issue as because of this only one 4 wheeler can go and causes jam and fights
4. Parking issues, as there is no space left because of its wrong position
5. There is no point of having multiple poles within such close proximity of 20 m

Resident,

Mannish gupta

Please provide Incoming and Outgoing calls details of my landline telephone number 25890568, and mail at [protected]@gmail.com. Its very urgent bz I am getting unwanted and abusive calls and I am not able to track it and I need this details because I want to file FIR against that person. we stay in 5-acre near c-manpada and our pin code is 400610.

My mobile no. Is [protected] and i received messages from +51012005 company is md-ocsbox that thanks for choosing bronze pack. You have been charged rs.5 for two days. To upgrade to gold pack send gold to 510120. I never choose any pack. Please stop such vas services & sms and unsubscribe me immediately.

Also i have been receiving various unwanted messages from different services for which i had never subscribed.

I recharged my number with inr 200, then i came to knew about the deductions, as rs 5 was immediately deducted from my updated balance.

I tried by calling to 155223 to stop vas services but no. Is always busy and also tried sending stop message on the same number but it was never delivered. I want this to be stopped immediately. As i had never subscribed to any such services and request to reimburse my deducted amount.

I request mtnl delhi, to stop this subscriptions immediately and also reimburse my deducted balance.

Thank you

I paid my mtnl bill amounting to rs 596 through freecharge on 15th april. Today is 22nd april and the bill is still being reflected as unpaid and pending. Very bad customer care and support of mtnl as no one listens or takes any actions to customer grievances. They just say that take the phone numbers of accounts department and contact them. No one answers the call on the numbers provided. Sometimes the customer care tells to wait till 29th april. See the screenshot of the payment.

Frquent disruptions and weak signal in broadband services for more than 6 months
The docket numbers against which which complaint was made to mtnl are
As under:
A. [protected]
B. [protected]
C. [protected]
D. [protected]
E. [protected]
F. [protected]
G. [protected]
Complaint not attended or rectified as on date[protected]

I am senior citizen, lady 85 years, retired as Principal Director Govt School Delhi.
My phone number 25880892 installed at Bungalow No. 18 West Patel Nagar, Delhi is dead for last 3 months. I am immobile due to bad health and has no child to support. I have made complaint on phone line every alternate day, but no response.
Kindly help me and start my phone line urgently.
My mobile number is : [protected]

I had[protected] &[protected] landlines numbers which were not working for 6 months, they informed that it is due to faulty wire and tried to repair it for 6 months. After they could not, mtnl (Santacruz) said they cannot repair and will gives us rebate of 6 months bill we have paid. I have 6 written complaint submitted in span of 6 months at mtnl along with a request letter for rebate that i submitted in month of february. Mtnl assured us we will get rebate.

Now they are making me run form khar to santacruz for rebate telling us that the file has not reached us.
No one cooperating and no one answers our phone either.
The numbers of mtnl that are not responding are 26056622/26057110/26057520

We have placed a complaint on the toll free number still there is no response. It's been over 1 month now and mtnl phone line is dead. My phone number is 25244976 and it's Mumbai mtnl number. Please assist us as there is no response from the staff or team at all. We are very responsible payers and users and as a honest customer mtnl Mumbai should not be delaying in giving a service to its customers

Sir/madam,
Mtnl disconnected my broadband connection[protected] in february 2019 after following due process as i applied for disconnection because my broadband connection was non-functional for around one month due to fault in their line. However, my security deposit is yet to be refunded to me by them and i am still receiving bills from them. I therefore request mtnl to refund my security deposit into the account number i provided with my application and stop sending bills to me.
With regards,
Neeraj kumar gupta

Please remove the mtnl pole which is in our bunglow no 12 nizamuddin east near gate no 4. This is causing a lot of problems in our society. There is no active connection on this pole. There is already a pole exist for mtnl just 20 m away from this pole.
Issues because of this pole:
1. Theft issue as this is used by thieves to reach to the balconies
2. Space issue as because of this only one 4 wheeler can go and causes jam and fights
3. Parking issues, as there is no space left because of its wrong position
4. There is no point of having multiple poles within such close proximity of 20 m.

Bungalow no 12
Nizamuddi east
110013

The network provide by you does not work for most of the days for most of the days, I am not able to make calls, neither receive texts and since nowadays most of the online transactions and services work through OTPs I am not able to do my required work too.
So either change the way things are right now or i will be forced to change the network service I use.

Dear sir, my delhi area faridabad based dolphin prepaid mobile is 99.99999...%, remains without singal always saying that it is out of coverage area.
I'm a senior citizen n paying dearly for my emotional attachment to govt public enterprise like mtnl.
I have lodged so many complaints through phone calls, e-mail n going personally to sanchar haat faridabad but all in vain.
Let's see - what happens now! L

Dear sir / madam, i am mr. Ravindra sishirkumar hathi, registered client of mtnl mumbai tel no :[protected].

Please provide me a call record of my telephone number[protected] for 3rd april 2019 and 4th april 2019.
Kindly revert me on my son's email id : [protected]@gmail.com
My mtnl details are as under :
Name : mr. Ravindra sishirkumar hathi
Tel no :[protected]
Ca no: [protected].

Dear sir/madam

Ref: phone no 27671233/27671234
Ca no: [protected] /[protected]

I writing this complaint to you after 2 months of complaints to the telephone department without any redressal of my complaint.

Our phone lines are having a lot of disturbance and when our customers call up on the landlines, they do not hear any ringing tone and they cannot get thru.

Once the lines man came to investigate, and they went back saying they could not trace the underground wiring from their junction box to our factory and went back without solving our problem.

After that we have sent our office person 3 to 4 times to the turbhe telephone exchange and have met the manager and higher authority all of whom have said that they cannot do anything about it, as they do not have staff to dig and trace the problem, as the staff has not being receiving salaries for last 3 months.

I have been paying telephone bills and monthly rentals for the last 2 to 3 months despite faulty service, as my business which is a msme depends on my landline telephone numbers which i have given to my customers.

Is this a deliberate attempt to make the customers move away from mtnl to private operators?

Rgds

R. Kapadia
Balaji polycoats
[protected]

I receive unsolicited messages on my mobile [protected] and when opening the same, the following messages appear:

[protected]
"dear user, thank you for downloading!! You have been charged rs 7 for the download!!"
Message details:
Type: text message
From:[protected]
Sent : march 28, 2019 17.38
Service centre
[protected].

This has happened on earlier occasions also. I do not ask for a download; there is no warning of the charges in the message.

Kindly take necessary action.

Hi, my mtnl phone is dead since i hv phone connection (Last 1 month). Today is 1 april 19 nothing is done uptill now. Thr service provided is very poor. I would request to you kindly do not give bil for internet ph connection until this is perfectly fine. Also let me know if this can not be rectified please cancel my internet connection. This connection is urgently required for my child. I can not pay for your as well as wifi connection. So please short out this problem immediately and oblige.

With regards
Parul
A-60 new ashok nagar street no 12
Delhi (110096)
Ph: (Protected)
Mob: (Protected)