Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Yesterday i surrendered my landline. I had paid a security deposit of rs 8000/ on 06/12/89 under oyt category. The company instead of refunding took a voluntary deposit from me saying i owe the company money. I have settled all dues, paid the bill too.
I want them to refund the security deposit with them. Igave them all details they need.
Please help as ₹8000/ is a big amount.

I am having mob no. [protected] of dolphin. I pay online for the last 3 months. My address is block-a-5/2, peshwa road, new delhi. After payment online i get wrong addressed receipt for the last 3 month.
It is requested that the above anomaly may be rectified immediately, so that i can receive correct addressed receipt.

I went mtnl office yesterday to lodge complaint. The officials said that it will be rectified at accounts section, mtnl, idgaah office, new delhi. So please pursue the above anomaly immediately.

Hi this is regarding our faulty landline instrument. Our land line number is 26370198. The customers name is mr yogesh ranjit.. The keypad on the instrument is not working at all and because of this we can't make any outgoing calls just receive incoming calls. Kindly i would like ur'll to please replace the old instrument for a new one as soon as possible. If possible please let me know or please contact me on mobile number [protected] when can u replace it. Our landline contract is mtnl. Thank you hope i get reply as soon as possible thanks.
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I am a resident of goregaon east and i have been facing severe connectivity issues for the past three months.. There is connection drop to every 3-5 mins. I keep calling the mtnl customer service and all they say is their representative will visit today. The service is pathetic. I pay 2000 per month and i get horrible service. This has to be taken seriously. My money is all getting wasted in such a horrible connection... Mtnl being a government service provider should be better than any other private service providers.

Transaction failed Rs.200 Not yet recharge or monkey refunded .following details of transaction
Thank you. Your payment has been successfully received with the following details. Please quote your Transaction ID for any queries relating to this request.
Payment Status. SUCCESS
Transaction ID NCTR[protected]
Transaction Date and Time [protected]:43:13
Your Region Delhi
Your Mobile No. [protected]
Payment Amount () 200.00
Please Note :-
For all successful payments received online, a recharge will be initiated on your MTNL number and you will receive a SMS confirmation within 15 minutes.
In case you do not receive the recharge confirmation, please click on the ' Verify Transaction' link and ascertain the status of your online recharge request.
If your recharge is not successful due to any reason, the debited amount will be reversed to your account within 5 working days. Please contact us at [protected]@billdesk.com for any queries.

Dear authority,
This is to inform you that there is a telephone pole in front of house which is of no use . It is causing a lot parking problem of my vehicle. Also raised a complaint by my father in local office but no use, So I request you to remove or relocate this telephone pole from in front of my house.
For this, I will be very thankful to you.

Jatin Manchanda
'+91-[protected]
BD 66 PitamPura, New Delhi 110034

Sir,
My landline No[protected] is not working satisfactorily for the last 2 or 3 months as murmuring sound in coming in receiver always and we are not in a position to talk any one . Many times your line man comes and attend the complaints but I think there is any problem in connection which needs attention of any higher grade officer who could attend the same in a technical manner.
Sir, I still hope that someone will definitely attend my complaint seriously now .
Regards,

Suman Kaul
Cell No - [protected]

I am having issues from last 3 weeks, sent multiple emails to GM etc, complaint via phone, app, all done, but no one is helping. I am paying for 8mbps plan, but they always cap the speed at 4 mbps or 512 kbps. which is really frustrating. whenever you call they say, the wire will not support 8mbps so pay for 8 mbps and we will provide 4 mbps, wherein 8 mbps speed was working fine for 1.5 years without issues.
its really frustrating when no one is ready for help and I keep on receiving bills for same.

please help further.
25148446
[protected]
Kapil ranakoti

I have spoken on MTNL No.: 1503, written emails to [protected]@bol.net.in & [protected]@bol.net.in regarding stoppage of VAS & & I spoke to Shri B.K. Jha (No.: [protected]) also on 13 July, 18. He asked me to dial 155223. I told him this call goes to Reliance from my Dolphin No. & the SMS 'STOP' also goes to Reliance. SMS was not delivered & no body picks up the telephone. Mr. Jha just disconnected his phone & did not pick up the receiver, when I dialed again. . Till the receipt of last bill for May, 18 (received on 23 June, 18 on email), VAS charges continue to be reflected. No sanction has been sought from me. For April, 18 call charges are Rs 2.52/- & VAS Charges Rs 69. In February, 18 Bill, there are 425 entries for mtnl.net.

The company charged me for no service at all for entire four months. I had a balance of rs 200 in my sim card when the service stopped (during my exams). It created too much hassles for me being a girl and an outstation student who falls sick now and then and without a Aadhar card. I have suffered a lot. The company is so reckless. Now, the only message I am getting is regarding recharging. Where did my 200 go and where is the network?!!

My name is Nikhil Makhija my mobile no. is [protected]. I am suffering from funbazaar [protected]@5 service. I did not activate this service. Company activated forceiby. And they are charging 5 Rs every three days for many months. Many times i called at customer care but they did not do anything. I sent msg (Stop) to 155223 but could not get any reply. I am in trouble please help me. Please do the needful as soon as possible thanks

My name is S R Shankhala my mobile no.[protected]. I am suffering from funbazar [protected]@5 service. I did not activate this service. Company activated forcely. And they charged 5 r's beetveen every three day, s. I am suffering it for 6 month and mtnl deducted my lots of rupees. Many times i call at customer care but they people did not do anything and many time they cut my call. I send msg (Stop) to 155223 but could not get any reply mag. I am in trouble please help me. Amount is charged to my mobile bill every month. Please do the needful as soon as possible thanks

Broadband services on 28471530 is disconnected frequently since last 20 days and on regular basis complaint is being booked on 28472198. However on daily basis the complaint is being closed without resolving the issue. My efforts to speak to Mr. Yadav DGM on 28475000 also couldn't fetch any solution. In light of the above May I request you to kindly DISCONNECT MY CONNECTION PERMANENTLY IF YOU CANT GIVE ANY SOLUTION. The services of MTNL has become very pathetic during these 20 days.

To

MTNL, MUMBAI

SUB:complaint regarding inefficient and unprofessional service related to landline/broadband NO 23706116.

Dear sir,
I the undersigned, Mr.Imran S.Pathan do hereby bring some facts to your Notice for Immediate and Necessary Action as under:
I say that I am facing severe problems due to regular problems in your connection of landline and Broadband.
I say that I have Repeatedly complained about the same but In Vain !
I hereby ask you to either Redress my complaint A.S.A.P or I shall be forced to write the Appellate Authourity / TRAI or any other Forum for the same and also take necessary legal action for the Inconvenience caused due to your Unprofessional behaviour.

Mr. Imran S.Pathan.
Date :06/07/2018
Place:Mumbai.

Since last six months my land-line is dead. I was lodge many times complain through 198 but the message i got is your complain has been attended. My last complain no is 154 dated 10/07/2018. I would like to bring to the kind notice to the official of MTNL that i have paid rent to the Company without using their service as my land line dead. I have called many time to the MTNL technician but he never received my call it shows that MTNL has shared wrong no with the customer. So, i would like to bring to the kind notice to the official of mtnl through this forum that defects of my mtnl phone no[protected] is to be rectify immediately and rent of last six month should be refunded to me. Hope action against the concerned official also to be taken by the MTNL.

Thanks
Prabhash Kumar Jha

Dear sir/ma'am,

With due respect this is is to update you that my telephone number[protected] is not working and seems to be dead since 1.5 months. As checked, i found someone or somehow the wireline is being deattached from the mtnl board.

For this i have lodged a complaint in mtnl app so many times since a month but everytime it is useless. I believe complaint lodged in the app is getting ignored. I too call customer care wherein i found a contact number of regional centre. As usual, calling at regional centre also didn't worked and still my phone is in dead status.

I am paying mtnl for a service which i am not using since 1.5 months hence request all concerned and authority to please intervene and get my issue sorted out.

Regards,
Satish gupta

I have made online payment of rs 2200/- on 29.06.2018 to keep sufficient balance so the sim keep on working without interuption. But even four days passed and the amount is not reflected in balance. I have recieved message to make payment as my balance is zero.
I m enclosing screen shot of proof of my submission
Please look into n initiate action

Respected sir mam,

This is to inform you that our telephone line is dead from last 3 days i have logged a complaint day before yesterday nut none of your team member is bother to resolve my issue even i have logged a complaint yesterday also but unfortunately still no one visited or bothered to resolve my issue is this is the service which you guys provide to your customers pathetic service from you disgusting.

Please go through the below detail's of my telephone number and docket number.

Telephone number.[protected]
Docket number 1266 & 9374.

Regard's
Aditya kuttan
[protected]

This is to inform you that my broadband connection is not working. Have made repeated complaints on ivr menu and have also called concerned local mtnl officials. But there is no permanent solution. The problem is solved when the linesman comes and broadband works for 1-2 days, then again broadband stops working.in a month the broadband is working at the most for a few days. Majority of the time it is down. Despite no service i am paying monthly broadband charges to mtnl delhi. Pathetic service and hopeless situation. My mtnl telephone number which has this faulty broadband connection is 23956459. Kindly resolve.

To
The general manager,
Mtnl, new delhi.

Subject :- regarding disconnect of only broadband connections

Respected sir,
With profound respect and crave liberty i beg to state the following few lines for your kind consideration and favorable action please.
I am vinod kumar so late chhatr singh this is my
Ladline no[protected]
Ca no - [protected]
I want to disconnect only my broadband connection and i have submitted my mordem router already earlier.

Thanking you sir,
Yours faithfully,
Vinod kumar
[protected], [protected]
Add - l-1/189a dda flats kalkaji
Place: new delhi-19
Date: 22 june 2018