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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

www.mtnl.in

1.6

Updated: Oct 28, 2025

Complaints 2915

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930

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1985

So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Mahanagar Telephone Nigam [MTNL] reviews & complaints page 61

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Address: New Delhi, Delhi, 110006

Website: mtnldelhi.in

My telephone no. is 23529666
C A no. [protected]
A bill dated 11/01/2017 due date 31/01/2017
for rupees 5570 + 150 = 5720 you have issued me
on account of other charges.

since last many years I am paying all bills on time without fail
I have never paid LPSC

Today I received a warning call from Tel. no. 23546331
I am warned to pay the bill otherwise telephone will be disconnected
so I paid online

my request is that this bill is raised wrongly. Due to warning I Paid.
adjust the paid amount Rupees 5720/- in future bills

If raised bill is correct send the full justified details.

hoping for appropriate action for sake of justice

Hariom
[protected]

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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J

Jaiveer Singh Khatri

from Gurgaon, Haryana

Feb 20, 2017

This is to inform you strictly that I have been charged with services provided through messages which I never requested.This service or process of sending messages should be stopped as soon as possible.Othwrwise I have to go to in the law of court / consumer forum.
This is totally illegal.

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Since many months my mobile balance is deducting rs. 2 on the illegal services which i never opted. My phone balance is exhausteing very quickly. I am afraid some mischievious activities are done to swipe balance into illegal accounts. Rs. 2 are everytime being deducted from my mobile balance for the service which i never subscribed daily basis by sender md-upower in the name of mtnlsub2. Kindly resolve the issue.

Ramesh
[protected]

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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K

kayeenbee

from Delhi, Delhi

Feb 27, 2017

Broadband ID : FTTH[protected]
Internet Services on OFC down for the last 15 days because of fiber termination at the Splitter. AM DWK promised to get it done on 17th February. Neither AM nor broadband traceable. Praying to God for restoration of my connection.

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Sir,

Since many days my mobile balance is deducting rs. 2 on the illegal services which i never opted. My phone balance is exhausteing very quickly. I am afraid some mischievious activities are done to swipe balance into illegal accounts. Rs. 2 are everytime being deducted from my mobile balance for the service which i never subscribed daily basis by sender md-upower in the name of mtnlsub2.
I have some sms received:-
Dear susbcriber, you have been charged rs.2 for mtnlsub2 subscription pack.
And hi, your subscription for mtnlsub2 has been renewed successfully.@
Please check my complaint
My mobile no.[protected]

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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M

Mahima Rawat

from Delhi, Delhi

Feb 15, 2017

My mobile balance is deducting rs2 every 2-3 days due to some illegal charges

K

Ketkim

from Pune, Maharashtra

Feb 16, 2017

I require incoming call details for the month of February 2017 as i need to trace one of m relatives number, who is very old and we are unable to contact His cell phone is also switch off due to which i am not able to get in contact with him.

Please provide us with a solution

A

anil124578

from Mumbai, Maharashtra

Feb 20, 2017

My phone is dead & not working your complaint on mtnl office no. 24012198.

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Address: New Delhi, Delhi, 110009

Website: mtnl delhi

I am Ravi shankar Gopalpur, gali no'-16 house no'-588, c/o satyandra singh rathi, owns a MTNL connection with no.[protected] and broadband connection along with it due to late payment my internet and broadband connection was disconnected last december 29, 2016. so I visit there office they told us everyone wiil take disconnection accept you becouse your cable is so long that's why cable brook down . it is impossibe to provide you they explain to write an application for apply disconnection latter .I was not there in my resident place becouse I am going home to last visiting date 29th dec, 2016, I want to you to disconnect the broadband connection due to some personal resaon also.

it is requested that my MTNL land line connection bearing No. 27653022 CA NO:[protected] may be Disconnected W.e.f. 12.08.2015.
Thanking you Sir,
Yours faithfully,
Ravi shankar
Mob no.-[protected]

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110096

Dinesh singh mahara 323main pipal chowk dallupura east delhi-96 owns a MTNL connection with no. 22625779 and broadband connection along with it. I want to you to disconnect the broadband connection as well as the landline connection because o[censored]nsatisfied services provided by MTNL.

I am really fed up of your services because when I went to complain about my connection which was not working properly from last so 2 months there was no action taken on my complaints. I did complaint so many times but there was no response from you. Due to this I took a new connection from Airtel which is working very nicely. Therefore, I was suppose to take an action due to your leniency because I want better services so I wanted to quit with this connection imminently

thanks with regards
Dinesh singh mahara
mobile no - [protected]

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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S

Sher Rathi

from Agra, Uttar Pradesh

Feb 13, 2017

PLEASE-check-my-landline-2-connections-are-not-in-service.[protected], -[protected]

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Address: 110080

Website: EDUDEL.NIC.IN

Sir,

I request you that modem is not properly working in our school since 20 days. We have given written Complaint in MTNL Office ( near Batra Hospital, M.B.Road, New Delhi-80). But no action has been taken in this regard. This is in GBSSS No-1, Khanpur, New Delhi-80, Near Dr. Ambedkar Nagar Bus Depot.
In this inconvenience our school is facing many problem like Teachers Salary, Students updation & CBSE work. This work has been completed in Cyber Cafe every day.

Please change the Modem / Rooter & check the telephone line also as sson as possible.

Thanks

H.O.Ss
P.L.Tewatia
GBSSS, NO-1,
Khanpur, New Delhi-80

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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A

Arif12345

from Bhubaneshwar, Odisha

May 23, 2017

One of the worst service they provide.
We did around more than 10 complaints but no body is ready to see the complaint.
Phone and wifi both is dead from the last 2 months.
And whenever you call.
They only say that we will rectify the problem within 24 hours.
I am pissed off with that services.
You should really need take action on it.

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Address: New Delhi, Delhi, 110051

Website: MTNL

My self Ankit Wadhawan using mtnl brodband connection .Since last two months my net work not started due to ADSL unstable. No of times complaints already submitted to MTNL on line .But ADSL unstable problem not sort outed.Due to this my official work effected.My bill payment is also ontime since last 10 years

Due to this problem I will not pay my Jan 2017 bill as well as next bill also. and i request you pl.cancel my this connection

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Address: New Delhi, Delhi, 110009

Website: mtnldelhi.in

Sub: Regarding disconnect of land line mtnl connection
Ref: Telephone no. 27652429 CA NO. [protected]

Dear Sir,

I hereby request you to kindly disconnect all services for my telephone no[protected]CA NO. [protected]) with immediate effect.

Kindly note, further billing will not be paid by me from the date of submission of this application along with depositing modem and accessories/instrument.

Please do the needful at earliest else we will not be liable for nonpayment of any unnecessary bill raised due to your delay.

Thanking you Sir,
Yours faithfully,
A.E. works
Mob.no.[protected]
Place: New Delhi
Date:-31/01/2017

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Website: [email protected]

We have shifted to this new address we have instoled our land line with new number 28268840 alloted to us. With new number above we regret to inform you that during these 7 years this number never worked continuously for one month at a strach . Sometime metro rail problem, cable fault etc. we have made several complaints including written complaints result is big zero.

We are making payment through ECS so there is absutly no delay.This month every second day my number was out of order and last 8 days it is dead now.This land line is big nuisance to us. We wanted to surrender this line but you have advised not to do so., I am surprised to rectify cable fault it takes such long time. Please advice what we have to do in this regard.

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Address: New Delhi, Delhi, 110078

Website: mtnldelhi.in

Since last few weeks, a deduction of Rs.2 is being made from mobile balance
(Mobile no.[protected]) towards subscription of service 'MtnlSub2' for which I have never ever applied. I am receiving SMS from MD-UPOWER every alternate day and when I try to UNSUB as per SMS, the same gets rejected costing me Rs.3 per SMS. I have sent emails, contacted over 1503, 1909 but of no result.

I feel that the same is done purposely to loot the customers in one way or the other. The MTNL services have become worst at present.

Naresh Kumar [protected]

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

Jan 31, 2017

Updated by nkp21st Problem persisting
Rs 2 deducted again on[protected]
Is there any other way to get this stopped.

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S

spsrosy

from Noida, Uttar Pradesh

Feb 2, 2017

Dear Sir,
I have a mobile no [protected]. For the last two or three months i am getting message asunder
Dear customer ur Bollywood Model Wallpaper service ll b renewed on[protected] & ur account ll b charged Rs 5 valid for 30 days. I have never subscribed to this service. Pl stop the service immediately. Thanks.
sps jain
mob [protected]

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Address: Mumbai City, Maharashtra, 400001

Dear Sirs,

Today i am receiving a sms from mtnl on my dolphin connection that :
"For being energetic and lookout these pics. clk http://122.176.77.235:9997/OitSdp/dr.dll?sid=OTE5ODY3Njc4NTg1&srv=25&cd=...⇄ Chgs applicable"

Sender No is [protected]

I have never subscribe this option. I have been charged illegally Rs 15 and i am not able to unsubscribe too. I fear that next time too i will be charged.

Please Do the Needful.

Rgds

D Joshi

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Address: New Delhi, Delhi, 110005

Sir,

Since last few weeks my mobile balance is deducting Rs. 2 on the illegal services which i never opted. My phone balance is exhausting very quickly. I am afraid some mischievous activities are done to swipe balance into illegal accounts. Rs. 2 are every time being deducted from my mobile balance for the service which I never subscribed daily basis by sender MD-UPOWER in the name of mtnlsub2.
I have some sms received:-
Dear subscriber, you have been charged rs.2 for mtnlsub2 subscription pack.
And hi, your subscription for mtnlsub2 has been renewed successfully.@
Please check my complaint
My mobile no.[protected]

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Address: Mumbai City, Maharashtra, 400010

Website: [email protected]

मी सुनंदा वामन शिशुपाल आपल्या निदर्शनात आणू इच्छिते कि माझा लॅन्ड लाईन नंबर 23715861 याची faulty telephone complaint केल्यावर तीं complaint पूर्ण केलीच नाही परंतु माझगाव टेलिफोन exchange चे श्री. लोखंडे लाईनमन आधिकारी यांनी माझे वडील श्री. वामन यांनी Ok सांगितले असा रिमार्क लिहून pending complaint पूर्ण न करताच closed केली. साहेब, माझ्या वडिलांचा स्वर्गवास होऊन 6 years वर्ष झाली. माझ्या घरी 87 वयाची माझी वृद्ध आई राहते. मी 4 दिवसानंतर स्वतः telephone exchange ला भेट दिल्यानंतर श्री दीघे लाईनमन/आधिकारीने pending complaint पूर्ण केली. तरी श्री. लोखंडे लाईनमन आधिकारीने अशाप्रकारे वर्तन का केले ते समजू शकले नाही. कृपया आपण या प्रकरणाची दख्खल घ्यावी.

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D

debasiss roy

from Gurgaon, Haryana

Jan 30, 2017

You sent an SMS to my number [protected] stating a Bollywood models wallpaper service will be provided @ Rs 5/-. But this is unsolicited service which you cannot impose upon customers unilaterally. I unsubscribe to such service

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Address: 201309

Website: dolphin services

I sanjay kumar chauhan am having dolphin no.[protected] for past seven to eight years .I have recently paid an amount of rs.1000/- online in MTNL Account No.[protected] for above mentioned mobile number on 10.01.2017 with payment ID HCMP [protected] and transaction reference no.1214983.
Despite the payment the said sim has been declared as INVALID SIM on my mobile and i am unable to make calls or recieve calls on the said number.
it is requested that the said complaint may please be attended and rectified enabling me to avail the mobile services in uninterrupted manner

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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A

arorarita

from Delhi, Delhi

Jan 24, 2017

Please unsubscribe the Bollywood Model Wallpaper service II at mobile no. [protected]. (Rita Arora). and not charged Rs. 20 from account with immediate effect. so please unsubscribe the service.

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Address: 400052

On 30nov i went to khar tel exchange and paid 1049 of which 500was paid for talktime topup and 549 for 3g data.The top up was done by the staff and 3g was kept pending as manager was not on duty..The cashier who took the cash asked me to note down my mobile no and serial no of 500 den note in a register. But no receipt was given so i wrote the details on a paper and asked her to stamp on it. Till today i have not got the 3g service for rs 549 i paid.They say i did not pay.They cant find the register in which i wrote and the paper on which i took a stamp is in my handwriting so it is not a proof. And they say the stamp on it is not theirs.This is cheating.Please check.

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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S

Singh Harpreet

from New Delhi, Delhi

Jan 27, 2017

This is to inform you that i am no more using MTNL broadband at my residense E-6 Vishnu Garden. Request you to disconnect it asap to avoid any issues.
Mtnl phone number 25982489,
Name: Harpreet singh

Thanks in advance.
Harpreet Singh

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Address: New Delhi, Delhi, 1100116

I was using an mtnl connection mainly for the broadband usage and very frustrated with the frequent disconnection & poor service support. So, i stopped using the connection (For both call/data) since Jan 16. After one month i received the account has been deactivated because of the non-payment. But still mtnl is sending me the bill every month. Now, i don't understand, if the account is deactivated, why the system is generating the bill every month?...

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I

Itmhpl

from Nagpur, Maharashtra

Jan 18, 2017

Please provide me the detailed itemised bill for the period for 01/11/2016 to 30/11/2016

A

Ambika Atrey

from Delhi, Delhi

Jan 20, 2017

My phone is lost and i want to close my sim. my phone number is [protected].date of the incident is 14 jan. 2017.I tried to contact customer care number, but no one is picking it. So, I request you to stop my sim card. So, it will be safe . please help me . Its urgent.

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Address: New Delhi, Delhi, 110078

Complaint Details:
Sir,

Since last 25 days, my mobile is being charged Rs. 2 on the illegal services which i never opted.
Last Sept' and Oct ‘ 16 also, it was deducted for more than 50 days.I have not opted for any VAS at any time. I am afraid some mischievious activities are done to swipe balance into illegal accounts. Rs. 2 are everytime being charged on my mobile for the service which I never subscribed at every alternate day basis by sender md-upower in the name of mtnlsub2.
I have some sms received:-
Dear susbcriber, you have been charged rs.2 for mtnlsub2 subscription pack.
And hi, your subscription for mtnlsub2 has been renewed successfully.@
Please check my complaint
My mobile no.[protected].

Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

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A

Atharv Desai

from Mumbai, Maharashtra

Jan 12, 2017

MY MOBILE NO IS [protected] AND I DONT KNOW MY SIM NO AND DONT KNOW MY PUK CODE CAN YOU PLZ EMAIL ME ON Atharv, [protected]@gmail.com

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Address: New Delhi, Delhi, 110039

One payment is made by online banking and other is made by paytm but MTNL Bill payment is got from online banking but PAYTM customer care told that Paytm is also successfully transmitted payment to MTNL and they are given operator ID number so, please refund paytm money order id-[protected] and operator ID is - TTM[protected] Please do needful action and give me rply on-[protected] [protected]@gmail.com paytm no-[protected]

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N

Nareshkumar@kv

from New Delhi, Delhi

Jan 10, 2017

Sir
I have unsubscribe for SAI Astha but still subscription is deduction from my account, Mobile No. [protected]. weekly deducted seven rupees .
please look into the matter.

A

Ann Anoop

from Delhi, Delhi

Jan 18, 2017

I used to want this service will be unsubscribed

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Since last 2 weeks my mobile balance is deducting rs. 2 on the illegal services which i never opted. My phone balance is exhausteing very quickly. I am afraid some mischievious activities are done to swipe balance into illegal accounts. Rs. 2 are everytime being deducted from my mobile balance EVERYDAY for the service which i never subscribed daily basis by sender number 56060302 in the name of mtnlsub2.
This is the sms that i receive everyday :-
Dear susbcriber, you have been charged rs.2 for mtnlsub2 subscription pack.

Please check my complaint and help me unsubscribe.

My mobile no. [protected]

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A

agangwar4

from Khailar, Uttar Pradesh

Jan 2, 2017

My mobile no is [protected]. My balance is deducted regularly from my mobile.I received a message regularly saying "hi, your subscription for mtnlsub2 has been renewed successfully" . I haven't subscribe for any services, still i am losing my balance. Please look into my complaint and resolve it asap.

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Address: New Delhi, Delhi, 110023

This is purely illegal

I have been facing problem for the past 2-3 months

₹2 are being deducted automatically without any intimation

Calling the customer care is futile

This is really ridiculous and utterly disgraceful

I have uploaded a screenshot of the msg that says rs 2 have been deducted

Plz solve this problem as soon as possible

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