Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

MTNL customer service in Mumbai,
especially the ones sitting at the local offices, is worse than a joke.
They lack everything from service and procedure knowledge to work
ethics and even basic respect for customers - a result of the sure
salary in an irresponsible 'government office'. They harassed me for 5
weeks, including 2 times they made me visit their local office (in Andheri-W) just for cancellation that finally seems to have happened today. I heard that MTNL (and BSNL) make their buck on leased lines and towers by private vendors and do not see a necessity to care much about individual customers. One solution for speed and service reliability is, like you've probably considered, other providers (I had a great experience with the Airtel broadband service for years before I moved, , though their admin system could use some improvements). Another one in the city is to look for a smaller local provider - they offer great deals. Leave MTNL unless you have a constraint imposed by your job (some government jobs do impose such restrictions as to use only government provided services - talk about competition!). Till then good luck with one of the most irresponsible, inefficient and totally lacking in ethics and conscience organizarions in the country.

I have taken a prepaid SIM No. [protected]. This will be activated from 1508 but from two days nobody is picking .I have also called over 1503 but they have not entertained for activation of SIM. Kindly help.

applied for same number to be converted in BSNL office capacity on dated 15.12.2017 . The people at desk in CGO asked for SIM verification . SIM is not activated even all the kyc information is there for the same number and person. please do needful.

Sir my complaint for mtnl network in mundka doesnot solve .my phone numbers are [protected] and [protected]. My docokeT numbers are or complent numbers are 751606, 751607, 751608. There is no solution about the network by mtnl till 30may 2015.thankyou.plese help regarding my comlent.

I have paid Rs 13545.42 for data in Jan 2015. The period for GSM data usage 9003624.00 MEGA BYTES obtained from MTNL bill see below time & data.
Date & Time MB
14/Jan/15 08:01:49 326, 573.00
14/Jan/15 08:03:19 9, 639.00
14/Jan/15 08:04:50 12, 696.00
14/Jan/15 08:10:38 10, 459.00
14/Jan/15 08:12:09 11, 054.00
14/Jan/15 08:13:40 10, 927.00
14/Jan/15 08:15:15 11, 676.00
14/Jan/15 08:16:46 40.00
14/Jan/15 08:18:17 403, 455.00
14/Jan/15 08:27:45 381, 190.00
14/Jan/15 08:29:16 344, 146.00
14/Jan/15 08:30:45 420, 451.00
14/Jan/15 08:32:16 85, 285.00
14/Jan/15 09:07:51 1, 217, 380.00
14/Jan/15 09:09:23 2, 398, 734.00
14/Jan/15 09:10:53 948, 247.00
14/Jan/15 09:12:24 173, 177.00
14/Jan/15 09:13:54 238, 808.00
14/Jan/15 09:15:23 599, 378.00
14/Jan/15 09:16:53 29, 764.00
14/Jan/15 09:19:43 699, 723.00
14/Jan/15 09:50:49 670, 822.00
9, 003, 624.00