Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Dear Sir, I have taken WiFi broadband connection from MTNL on my landline number 28415881. For past two to three months I am not able to use internet. The problem is either ADSL light not coming or there is frequent disconnection in Internet. I have raised various complaints through your website with docket number 4874, 9829, 6871, 666, and 9074 to name a few but no action has been taken. Docket number 3597 has been the recent which I had submitted today. I also registered complaint on 1504 and ended up getting numbers of two/three MTNL employees of my area. I called them up and got the same answer that we will look into the issue but the problem persist. I also requested them that if they are not able to resolve the problem let me know so that I can surrender the connection and take services of some good company but in vain. Kindly look into the problem. Thanks, Anant Johari

My landline telephone no. 22621386 has been dead since 01 July 2014 and I first complained on 16 July but till date nothing has happened and my phone is still dead below is the complain details Status-Telephone Telephone No: 22621386 Docket No: 104 Complaint date : 7/16/2014 9:6:1 Exchange : MV3 Complaint Type : NO DIAL TONE PENDING AT : Outdoor This complain was since deleted from your site without any action being taken I then lodged another complain with the following details My landline telephone no. 22621386 has been dead since 01 July 2014 and I complained on 16 July but till date nothing has happened and my phone is still dead below is the complain details Status-Telephone Telephone No: 22621386 Docket No: 1968 Complaint date : 9/23/2014 15:56:18 Exchange : MV3 Complaint Type : DEAD PHONE PENDING AT : Outdoor Despite writing emails to several people and calling several people my phone still remains dead. In this era of competition where the customer has so much choice when it comes to land line phone i[censored] give this kind of service who would want to book a mtnl phone and i for one would never want to book or recommend a mtnl phone or for tht matter any mtnl service to anyone. Please advice me if this phone of mine can be fixed or should i disconnect my phone becoz i dont fancy paying bills which i am doing for the past 4 months for a dead phone. Thanking you in advance Kabir Mohan [protected] [protected]@hotmail.com

An complaint is lodged with mtnl Delhi on 29.9.14 & .06.10.14 that the ph. is not working proper but no action has been taken by the mtnl my complaint no.is 310 the service is very poor Sh. Chunni lal M [protected], land line no.(dead) [protected]..

Since there is no other option apart from MTNL (even at Pandara Road - Delhi's poshest area), MTNL has been providing broadband services. About a year ago, they changed the lines and maybe disrupted mine. I receive a speed of 64kbps or less in lieu of a 2MBPS connection. Have made several complaints to MTNL but these people have shown how uneducated they are. The head technical supervisors are puzzled when they hear common terms like throughput. They have not been able to fix my services, however I am being charged the complete bill everytime.

An complaint is lodged with mtnl Delhi on 29.9.14 &30.9.14 that the ph. and internet is not working but no action has been taken by the mtnl my complaint no.is154, the service is very poor Ramesh kumar M [protected], land line no.(dead) [protected]

I have been using MTNL Broadband connection from last 2 years.On an Average the broadband services was down for 365 days out of 730 days.I am making the payment on time.I have already complaint 50 times this month but no action has been taken by the Department for rectifying the problem.My Landline Number is[protected]. About Customer care on 1504 : I think that they don't even know about broadband connection, and when you call then it looks that you might have called an automated system.Every time i have been given by a new complaint number. Poor Service, Poor connection. No procedure to disconnect the connection.

Dear Sir/ Madam, I am MTNL customer and facing problem in internet connectivity from almost a week. Internet service is unavailable at (+) 91 11 [protected]. I would request you to look at this matter and please resolve this problem asap. Regrads, Rajnish

Sir, We would like to inform that above mentioned Telephone Nos. 27041151 connection holding by company at HelpLab Healthcare Pvt. Ltd. Office No 5, Khasra No. 1122, Rithala, New Delhi-85. Sir, above mentioned number is not working within a last 10-15 days and also without line frequently monthly for 10 days. We have lodged many time complaint to your Sector-3 office, which complain number 513 dtd 11.09.14 repeatedly complain no 1296 dtd: 15.09.14. But no any response from side. Sir, our company deals in Healthcare and we are facing too much difficulties. Hope you sincerely look into our complains and also give us rebate in monthly rent also of the non connection period.

Hi My phone nbr[protected] is not working since Aug'2014. It is 25th Sept today, and no action has been taken yet by MTNL to correct into the issue. Morever they have sent us the telephone bill for these months. As per telecom rules, if your phone is not working and you have registered a complaint, they cannot charge you the bill until phone is in working condition. Please look into the matter, we are facing very much problems as we are senior citizen couple and facing difficulty in following up with MTNL authorities. Thanks Vijay Kapur Delhu

My telephone and internet was kept in safe custody till 9th Sept. I requested it to be reconnected, but it has not happened till today[protected]. I have complained to all the senior and junior officers personally and by phone but no result. I would request that it is attended to urgently as I am a senior citizen and a Doctor. Ashok Kumar Kaushik

Internet connection not working against Phone No.22773651 last 15 days Dear Sir, My broadband connection against Phone No.22773651 is not working last 10 days. Every day I am giving a complaint through net and calling several times TO MAYUR VIHAR PHASE-2 office, but any one is not attending the complaints till today. It is connecting, but not working properly and can't open any site, every time the internet & ADSL lights are coming and going. Light is not stable, so could not doing anything. Kindly instruct somebody to come and properly attend the complaint. Every day I am getting new complaint numbers without attending the previous complaints. I am using this phone only internet purpose. If this poor system not rectified, I want to look an alternative solution. Your immediate action is highly appreciated.

28845067 This is to note that a mischevous employee at the company called MTNL has been messing around with the net. Cutting me off (ON Purpose) every 2 sec. Earlier, "Google" would be redirected to "Google Chrome Download" Pls Check Mr. MTNL Ceo

MY CA No is [protected]. I am facing problem with internet for more than three months. Internet connection hardly stays for few minutes...I m doing regular complaints on MTNL customer care (1504) but the problem is not yet solved. Its looks like the mtnl people making fool out of their service providers for whole month. and the end of the month they charge INR 650 as well. Hence request help in waving off my telephone bill of current month and provide me refund/credit of last two month paid bill and instruct MTNL team to resolve my internet problem on urgent basis. my e-mail id is [protected]@yahoo.com Regards, Bhupendra

Telephone no.[protected] I have taken a plan of mtnl which works upto 10gb with a speed of 2mbps and after that speed becomes 512 kbps but whenever i use the net my speed is around 1 mbps. I have filed 2-3 complaints for this but nothing has happened to improve the scenario. Please look into the matter and sort the problem as soon as possible.

sir, I manoj kumar dhakad phone no[protected] hai sir mere no. par 3 din se net bahot hi kam Aa rahi hai kafi paresani ho rahi hai koi kaam nahi ho pa raha hai plz. sir thik karwane ki kripa kre Add.- --- qtr. no. 416 type -2 SPG complex sector -8 Dwarka new delhi - 77 mobile no. [protected]

My mtnl number 28313703 is not working for long time. After complaining for so many time mtnl people are not taking the matter seriously. they cause mentally harrasment by telling you spoke to that number when I call to that number either noone picked up or that person tell me another number to dial. It cause lot of frustration. I repeatedly complaining for same. I do not remember all complain number but I do remember few of them 807 and 1647 it my humble request to my dignity to look up the matter I will be highly oblized

I have taken Wifi broadband connection from MTNL on my land line number 27565124. having broad band speed problem and I am getting 330kbps download and 410kbps upload speed. please find the the below test result. http://www.speedtest.net/my-result/[protected] http://www.speedtest.net/my-result/[protected] I was lunched the complaint online and CBD Belapur Exchange for resolving my issue but there was no response from MTNL side still I am facing issue. There is no resolution provided nor even a visit of technician and the complaint is closed. Please help.

Hello Sir, My phone number is 28578756. I paid an amount of Rs. 863 twice on 20 August 2014 and 1 Sep 2014. I was told on helpline that in the bill generated on 10 Sep 2014 the amount will be adjusted but it has not reflected the double payment. Please help me get back the refund of Rs 863

Even after repeated complaints. Complaint number 986/3.9.14
There has been no action. The phone and broadband both are not working.
Only reason I have been paying MTNL regular bills is that it gives me an address proof, otherwise
I would have kicked this connection off with in 2-3 months of installation MTNL is working as if its still 17th century.
Just hope that this PSU is sold off at the earliest to some reliable group.
Thanks
Dr Jasmeet Sidhu
Phone number 22571932
Delhi, Dilshad Garden

It is stated that I have paid bill of Rs 337 for July 2014 twice by E-payment as per details below 1. Date of payment 28.8.2014 2. Payment made through ICICI gateway 3. Electronically generated E receipt by MTNL received 2 nd payment was also made MOBIKWIK and receipt of bill paid successfully to CA [protected] MTNL Delhi biller post paid RS 337 also elctronically received.on 28.8 2014 Thus by mistake the payment has been made twice for one bill.The excess payment received by you is not reflected in telephone bill for the month August 2014. Please adjust the excess payment received by MTNL for September bill