Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

I have not had a single day where the internet connection was stable since it was installed. Numerous complaints have been made but till date, no action has been taken. I pay a service charge each month, I SHOULD be receiving quality service. My broadband network is never stable and sometimes gets disconnected for no apparent reason and stays disconnected for several days and even weeks. I have paid the entire bill each month even though the network is never stable and I have paid even when there was no network and no service for weeks. In the month of March, I applied for a new plan; TriBand unlimited 999. I was told it would be activated on the 1st of April. Today is 10th of June and it still has not been activated. As of right now, the speed of the connection is 128.66kbps. This is fraud! We keep paying for services which we do not and never have received. I lodged two complaints on 7th of April. These are the complaint numbers – 64100461 and 6330080. They were never resolved and I suppose that they have closed them without resolving. I have tried talking to senior officials in the same regard. The senior officials being Mr Shukla, Mr Sharma and Mr Malik. I also contacted Mr Anil Gupta; our local area manager. None of them have come forward to resolve this issue. Also, when I told them that the modem which was installed in my home was an old one and was not functioning well, one of these officials told me that even those who get a new connection, are being given old modems which do not function properly. Why? What do these officials do with the money given to them for new modems? Also, I sent a letter to the Nodal officer a month back but haven't received any response from him either. I lodged another complaint on 8th May, and this is the complaint number[protected]. Till date, it has not been resolved. I should not have to pay the bill for the new internet package every month as I have not received the proposed broadband speed even once. Also, I need to know why my connection is never stable.

My landline phone is dead for more than 2 weeks now because of this I am not able to use my Internet at home. I have a complaint lodged with them but they are not taking any action. I called the SDO of Chitra Vihar, Delhi (This is their office for my region). I asked about my complaint and he said that the cable of my entire area is down and it will take more than 2 months for this problem to resolve. But the thing is all the phones in my neighbourhood are up and operational. I told the same thing to the SDO and he said you are lying and cut the phone. I tried calling him again but no one is picking. FYI, my phone no is 22421119. Can anyone help here for this?

Getting calls from higher officials of mtnl delhi on complaining about my broadband connection but is of no use. Mtnl is the worst broadband connection any one can have. All their services are useless (Especially broadband connection). On complaining almost daily about my broadband problem of modem resetting and regular speed drop no is able to solve this issue. All of their offcials are liars and cheaters who only know how to cheat their customers by charging the full amout of broadband plan(Tri combo ul data-349) and giving half the service. Every day i am having this issue of modem resetting and regular speed drop and almost every day i am complaining abut this but no one is listening to me. Lying and cheating is what mtnl and all their officials do best and i also think that they are paid very well for doing this to their customers.
Mtnl no :- [protected]
Mobile no:-[protected]
Consumer no:- [protected]

Mtnl (Mahanagar telephone nigam) is the worst brodband service provider. I am facing regular speed drop and modem(450 tc1) resetting issue for a month now and complaining regularly about this but with no result. Mtnl charge for the full broadband plan and provide service for the half. Its their job and duty to cheat their customers which they do it with perfection. I am their broadband customer for the last 2 to 3 years and still they do not listen to my complains. I am complaining again and again about my speed drop issue and modem resetting again and again by itself but is of no use.No information is provided on their so called helpline number( 1504) and there are use less. Really fedup with their poor service and excuses they give me all the time.
Who so ever is reading this i request you to never opt for any mtnl services.

Mobile no:-[protected]
Consumer no:- [protected]
Name :- v.K.Juneja

I have MTNL boradband connection in andheri east and I am facing the problem of Internet speed and connection they are just generating the bills every month and we are paying it with no service. I dont know why cant indian consumer officials investigates about this and takes any action against MTNL.
MTNL is just a fraud broadband service provider with lots fake ads, I am facing internet connection problem from last 4 months not for atleast 5 mins they provide the continuous connection. I have monthly Rs. 800 2 Mbps plan but I dont get the speed like mobile internet also.


I request indian consumer complaints dept. to take action against this issue to give proper service to users.


Regds,
MTNL boradband User

My mobile number is [protected]. I applied for change in service provider from MTNL to VODAFONE on[protected]. I received following message from MTNL on same day. :[protected][protected][protected][protected][protected] " Your UPC is 954688. It will be valid up to[protected].kindly use this UPC before expire.[protected] person." Till today MTNL have not acted on my application. [i.e.my request is not fulfilled.]. What should I do now?[protected][protected][protected]----- S.V. Kavishwar

I have logged more than 15 complaints but no action has been taken so far. Moreover every time I complaint it gets closed without intimation. I have been paying my bill for no service. Executives sitting at the office are not bothered neither they talk in proper manner. latest complaint number has been attached. Strict action is required against them!

I made request For Change of Internet BroadBand Plan on 27th Feb 2014.
Request no– 48300088.


Then Next day I received this SMS.
Sender : MD‐MTNLDL
Receive Time : 2014‐02‐28 08:16:11


Message Contents : Your request for change of BBPlan on Tel.No :28041930 has been received. Your New plan would be - TriB combo UL data-599 .


Then I used my Internet as per the unlimited plan (TriB combo UL data-599) in the month of March 2014. But in MTNL system the new requested BBPlan was not updated. So MTNL system created the bill of Rs.40, 972.00 for the month of March 2014 as per old internet BroadBand Plan & bill for the month of FEB 2014 is Rs. 19, 000.00 (Appx). Please regularize TriB combo UL data-599 BBPlan from date 01.03.2014 onward. I send so many mails to MTNL but nobody helped me.


JAGBIR SINGH
176 PKT-1 SEC-19 DWARKA,
NEW DELHI -110075


Mob-[protected]


Tons Of RGDS:Jagbir (Mob-[protected])

I have been facing the problem of paying the bills every month, and in return not getting the service for which I am making payments. My numbers... 2955XXXX and 2561XXXX Either the lines are dead half the month, and if not, then the Internet is not working properly. Regular complaints are also not of any help. MTNL is not leaving me with any choice other than taking a legal action against them, of charging money and not providing services. I call their office, I am routed to n number of different numbers... and still no help. Siddharth [protected]

. Bal on May 25, 2014Sir, I had recharge my mobile no [protected] on 25.05.2014 Transaction Rs.200/-and recharge on 25.05.2014 for Rs.200/- with Transaction had gone and deduct my bullet balance. But the recharge is not succuseful. Please kindly considered the case...

I having been facing speed drop problem from the 1 week. I have been promised the speed of 4mbps as per my plan (Tri combo ul data-349) according to which i should be getting 4 mbps of download speed which i am not getting. From the last one week i am not only facing the problem of speed drop but also the problem of the 4 green lights (Power, dsl, internet, wlan)on my wifi modem (450 tc1) resetting again and again.
The resetting of 4 green(Power, dsl, internet, wlan) lights is very constant almost in every 4 to 5 mins.
I have been using mtnl broadband connection for the past 3 to 4 years and this is the kind of service i am getting from mtnl.
Mtnl no :- [protected]
Mobile no:-[protected]
Consumer no:- [protected]
Name :- v.K.Juneja
R-772-a new rajinder nagar new delhi

recently I transfer my telephone connection, so now my number is changed, that's why i don't know subs no or ca no, now when I want to pay my bill online and I use my old subs no they say me " this is a wrong ca no. Please send to me my subs no on my email I'd " [protected]@hotmail.com" as soon as possible......

Hi, My MTNL (Delhi) telephone (number[protected] has been out of order for the last 10 days. I have lodged online complaint thrice and even i have lodged complaint by calling there call centers - nothing happened. The officers only express their helplessness and lack of man-power. Where do we go as customers? If this is the state of affairs in New Delhi -which boasts of MTNL services - one can only pity BSNL subscribers elsewhere in India!! I registered a complaint that my phone line was not clear on the 9th of this month. But till now no action has been taken on that complaint. I have tried calling the Rajouri Garden office on 2 of their numbers but as usual no body answers the calls. I tried calling the corporate office customer care on Lodhi Road but those numbers too go unanswered. I have the telephone number of the area line man from previous repair instances. So I tired calling him too but no response again. So for the past one week I have tried everything that is possible but with no progress. How do I get this resolved? Also, should I use the RTI route to fix responsibility of the concerned public servants for this clear dereliction of duty? Thank you.

Sir, I requested to shift my MTNL landline & broadband connection[protected] to my new address one month back, however, till now I am waiting for the line to be installed. I tried calling MTNL but they gave me local exchange number which is always busy or not answered. It seems MTNL doesnt care about losing the customers. I want my line to be installed at the earliest

To: [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, "[protected]@bol.Net.In" <[protected]@bol.net.in>, [protected]@bol.net.in, "[protected]@bol.Net.In" <[protected]@bol.net.in>, "[protected]@bol.Net.In" <[protected]@bol.net.in>, "[protected]@bol.Net.In" <[protected]@bol.net.in>, "[protected]@bol.Net.In" <[protected]@bol.net.in>, Vipan Kumar <[protected]@gmail.com>
Cc:
Date: Mon, 12 May 2014 14:12:23 +0530
Subject: Re: Re : Broad Band Not Working[protected]

I am surprised to note total silence from the top officials on MTNL regarding consumer grievances.

You should have at least the decency to inform me the status.

Docket numbers of the complaints are just getting removed without doing anything to address the issue.
Date Telephone No Complaint Type Docket No.
3-May-14 28031342 ADSL UNSTABLE 8017
5-May-14 28031342 ADSL DOWN 446251
6-May-14 28031342 ADSL DOWN 446835
6-May-14 28031342 ADSL DOWN 446899
Today’s Addition
12-May-14 28031342 ADSL DOWN 450598

On my first compliant registered on No: 1504 (3-May-2014) Tele Executive told me
The Splitter is defective and will be rectified and changed in a day.

However I can only see arbitrary removal of complaint docket numbers by MTNL with even bothering to attend the issue.

You are kindly requested to give me a geed back regarding action taken on the above complaints.

Regards
Ravindranathan

I surrendered my telephone no [protected] on 17th Aug 2013 along with instrument, routers adapter and paid lasted bill copy at Najaf Garh Delhi. Security deposit of RS 3000 was promised to be refunded within 15 days time. But till now, I haven’t received. Please do the needful for getting the refund at the earliest. Please find the attached receipt for submitting the instrument Yours faithfully, Rajesh Kumar Sharma Mobile Number: [protected]

Sir, I am a MTNL Broadband user, and using it from last 5-6 years. As everyone knows that the servive of mtnl isn't at par. But from last 2 months broadband connection is always unstable, not working when its required. Lodged so many complaints online or offline. But most of time no one even call us from mtnl regarding this. I am feeling really helpless now, i have contacted Area Manager and he told me to speak with SDO Mr Ranveer. I made a call on saturday and he said call me on monday. Today i tried calling him, atleast 5-6 calls has been made from my side, but no one is picking. Same is for Area Manager also. Please tell me how can i get rid of this connection and landline. Have to say, such a poor service MTNL have. If you can provide me a mail id of Director who is handling MTNL Broadband Service will be really helpful. Regards, Manish Patwal

For the last 2-3 months, I have been experiencing a lot of disturbances from the MTNL side.

The problem is,

As soon as my balance is finished, the company has automated some kind of messaging portal which delivers messages to my phone that my balance is finish and I have to recharge. This is not a bad job but what bad and very irritating is, that automated service delivers 5-10 messages per minute till you do not recharge. I have received 30 messages in just 3 minutes and this created lots of disturbance in my work.

To solve this, I called customer support, but they suggested me rudely to switch off my phone if I do not have money to recharge it and this is very rude. At most 2-3 message is quite acceptable but not this many.

Please, do whatever you can or suggest me if I need to contact consumer court personally over this issue.

PROOF: I have all the messages send by the company in this regard.

Thank you

Hello,
My MTNL landline number is 28124766. I have placed a request to shift address for this number in the first week of December 2012. It has been more than a year and I am still waiting for the line to be connected at my new property. I have even sent complain email to the higher authorities of MTNL regarding the same, but no progress. Everytime I am given new stories and even billed. The reason they give is that there is no main cable laid to my property and it includes investment in lacs. Once when I went to them and told that its very inconvenient to go to cyber and check mails. On this the lady at the window told me to continue going to cyber till the cable is laid.
Please help.

Thank you,
Antony Francis

Dear Sir, Would like to intimate you that My MTNL land line number is[protected], which is not working since 22/03/14, regarding this i have already logged online/ telephonic complain but yet now i didn't get any response from MTNL. Telephone No: 25336098 Docket No: 244 Complaint Type : NO DIAL TONE as you will aware of government enterprises services/ way of working, so pls do the needful regarding this ASAP. Thanks & Regards Somak Mondal [protected]