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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

1.6
Last updated Mar 12, 2024
Complaints 2904
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Mahanagar Telephone Nigam [MTNL]
Customer Service Contacts

Mahanagar Telephone Nigam [MTNL] Phone Numbers

Phone
+91 98 6811 2345
145
81
+91 11 2431 0212
45
31
+91 11 2335 6666
41
39

View more phone numbers

Mobile
+91 11 2332 7225
42
33
Fax
+91 11 2335 7777

Mahanagar Telephone Nigam [MTNL] Website

Mahanagar Telephone Nigam [MTNL] Head Office Address

5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India
110003

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 87

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S
Sidgupta0306
from Delhi, Delhi
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No Service

Address:New Delhi, Delhi

I have been facing the problem of paying the bills every month, and in return not getting the service for which I am making payments. My numbers... 2955XXXX and 2561XXXX Either the lines are dead half the month, and if not, then the Internet is not working properly. Regular complaints are also not of any help. MTNL is not leaving me with any choice other than taking a legal action against them, of charging money and not providing services. I...
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Ravish chandra deepak
from Mumbai, Maharashtra
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Mobikwik - recharge is not succuseful....

Address:New Delhi, Delhi

. Bal on May 25, 2014Sir, I had recharge my mobile no [protected] on 25.05.2014 Transaction Rs.200/-and recharge on 25.05.2014 for Rs.200/- with Transaction had gone and deduct my bullet balance. But the recharge is not succuseful. Please kindly considered the case......
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kapilknk123456
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Mtnl broadband regular speed drop and modem resetting problem

Address:New Delhi, Delhi

I having been facing speed drop problem from the 1 week. I have been promised the speed of 4mbps as per my plan (Tri combo ul data-349) according to which i should be getting 4 mbps of download speed which i am not getting. From the last one week i am not only facing the problem of speed drop but also the problem of the 4 green lights (Power, dsl, internet, wlan)on my wifi modem (450 tc1) resetting again and again.
The resetting of...
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JISKI
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

SUBS NO OR CA NO.

Address:New Delhi, Delhi

recently I transfer my telephone connection, so now my number is changed, that's why i don't know subs no or ca no, now when I want to pay my bill online and I use my old subs no they say me " this is a wrong ca no. Please send to me my subs no on my email I'd " [protected]@hotmail.com" as soon as possible......
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A
amrprt
from New Delhi, Delhi
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Landline & Internet dead from last 10 Days

Address:New Delhi, Delhi

Hi, My MTNL (Delhi) telephone (number[protected] has been out of order for the last 10 days. I have lodged online complaint thrice and even i have lodged complaint by calling there call centers - nothing happened. The officers only express their helplessness and lack of man-power. Where do we go as customers? If this is the state of affairs in New Delhi -which boasts of MTNL services - one can only pity BSNL subscribers elsewhere in...
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V
vaibhav.kh
from Gurgaon, Haryana
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One Month, Still unable to Shift

Address:New Delhi, Delhi

Sir, I requested to shift my MTNL landline & broadband connection[protected] to my new address one month back, however, till now I am waiting for the line to be installed. I tried calling MTNL but they gave me local exchange number which is always busy or not answered. It seems MTNL doesnt care about losing the customers. I want my line to be installed at the earliest...
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Ravindra Nathan
from Delhi, Delhi
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Broadband not working 011-28031342

Address:New Delhi, Delhi

To: [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, "[protected]@bol.Net.In" <[protected]@bol.net.in>, [protected]@bol.net.in, "[protected]@bol.Net.In" <[protected]@bol.net.in>, "[protected]@bol.Net.In" <[protected]@bol.net.in>, "[protected]@bol.Net.In" <[protected]@bol.net.in>, "[protected]@bol.Net.In" <[protected]@bol.net.in>, Vipan Kumar <[protected]@gmail.com>
Cc:
Date: Mon, 12 May 2014 14:12:23...
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rajesh20k
from Bengaluru, Karnataka
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

non refund of security money mtnl delhi

Address:New Delhi, Delhi

I surrendered my telephone no [protected] on 17th Aug 2013 along with instrument, routers adapter and paid lasted bill copy at Najaf Garh Delhi. Security deposit of RS 3000 was promised to be refunded within 15 days time. But till now, I haven’t received. Please do the needful for getting the refund at the earliest. Please find the attached receipt for submitting the instrument Yours faithfully, Rajesh Kumar Sharma Mobile Number:...
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M
manishmhpl
from Noida, Uttar Pradesh
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Broadband down for a long time

Address:New Delhi, Delhi

Sir, I am a MTNL Broadband user, and using it from last 5-6 years. As everyone knows that the servive of mtnl isn't at par. But from last 2 months broadband connection is always unstable, not working when its required. Lodged so many complaints online or offline. But most of time no one even call us from mtnl regarding this. I am feeling really helpless now, i have contacted Area Manager and he told me to speak with SDO Mr Ranveer....
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amarjeetkant
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unlimited disturbance, quick action needed

Address:New Delhi, Delhi

For the last 2-3 months, I have been experiencing a lot of disturbances from the MTNL side.

The problem is,

As soon as my balance is finished, the company has automated some kind of messaging portal which delivers messages to my phone that my balance is finish and I have to recharge. This is not a bad job but what bad and very irritating is, that automated service delivers 5-10 messages per minute till you...
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Address:Thane, Maharashtra

Hello,
My MTNL landline number is 28124766. I have placed a request to shift address for this number in the first week of December 2012. It has been more than a year and I am still waiting for the line to be connected at my new property. I have even sent complain email to the higher authorities of MTNL regarding the same, but no progress. Everytime I am given new stories and even billed. The reason they give is that there is no main...
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Somak Mondal
from Delhi, Delhi
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Dead Phone, ADSL DOWN

Address:New Delhi, Delhi

Dear Sir, Would like to intimate you that My MTNL land line number is[protected], which is not working since 22/03/14, regarding this i have already logged online/ telephonic complain but yet now i didn't get any response from MTNL. Telephone No: 25336098 Docket No: 244 Complaint Type : NO DIAL TONE as you will aware of government enterprises services/ way of working, so pls do the needful regarding this ASAP. Thanks...
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chirag03
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Frequent disconnection & site not getting opened

Address:New Delhi, Delhi

hi
I am customer of MTNL broadband last couple of years.but since last month i m getting problem of frequently disconnection of internet and also some sites are not getting open through MTNL broadband, besides these sites are getting open from my personal Datacard.
so i raised the issue firstly in normal complaint helpline, from there i didnt get any reply after few days i esclate the issue to MTNL appellate(2nd april'14),...
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srinivas9
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Excess billing

Dear Sir,

With reference to the trailing mail the contents of which are self explanatory, I have not received any call or communication addressing my grievance. I had on 3/5/2014 contacted one Mr. Ashok who is your staff member at telephone number 25301064 and had asked him my current metre reading which he informed me as being 41805 from 01/03/2014 to 3/5/21014. My previous meter reading as on 28/02/2014 was 41010. It appears...
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Abhijeet Aggarwal
from Mumbai, Maharashtra
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Broadband issues Unsolved

Address:Mumbai City, Maharashtra

I have a broadband connection with MTNL for the past 2 years, but suddenyl for the past 3 months, the service has gone totally hay-wire. every 3-4 minutes it gets dis connected. Actually, it took me 3-4 refreshes to get to this page. My complaint number has stayed 191 since my first complaint, but they dont seem to be doing anything about it. But yet, they charge me to the fullest. Why should i pay? if i dont have the service? Someone...
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Pawan Hallan
from Delhi, Delhi
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MTNL broadband not working & disconected-01128364479

Address:New Delhi, Delhi

Dear sir,
I booking online MTNL Broadband Landline phone Document collect by Ram Singh - [protected] - (No[protected] in October 2013 and phone install in our home in Nov-2013. We not received any Bill and Booking letter till date.
Problem is for first day Nov-2013 to till us registers last complaints on[protected]no-1488) on 198 phone not working, broadband net not working. And in Jan-2014 last week our phone disconnect.br...
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Pawan Hallan
from Delhi, Delhi
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Mtnl broadband not working & disconnected

Address:New Delhi, Delhi

Dear sir,
I booking online MTNL Broadband Landline phone Document collect by Ram Singh - [protected] - (No[protected] in October 2013 and phone install in our home in Nov-2013. We not received any Bill and Booking letter till date.
Problem is for first day Nov-2013 to till us registers last complaints on[protected]no-1488) on 198 phone not working, broadband net not working. And in Jan-2014 last week our phone disconnect....
+1 photos
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RATHINDRA
from Noida, Uttar Pradesh
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Telephone out of order for 20 days

Address:New Delhi, Delhi

My MTNL (Delhi) telephone (number[protected] has been out of order for the last 20 days. I have lodged online complaint thrice and physically met the concerned officers thrice - nothing happened. The officers only express their helplessness and lack of man-power. Where do we go as customers? If this is the state of affairs in New Delhi - which boasts of MTNL services - one can only pity BSNL subscribers elsewhere in India!!...
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Bala R
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fault not rectified even after a week & irresponsible behavior of officials

Address:New Delhi, Delhi

My telephone number is 29562301. I registered a complaint that my phone line was not clear on the 15th of this month. But till now no action has been taken on that complaint. Now the phone is constantly giving an engaged tone. I tried to submit another complaint through the portal but I get the message, "Your phone is closed". I have tried calling the Hauz Khas office on 2 of their numbers but as usual no body answers the calls....
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Rakesh K Singh
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No WiFi Connection

Address:New Delhi, Delhi

About a month ago, I opted for an MTNL WiFi connection at my home. After much delay, say after a week or so, the linesman did turn up and fix a new incoming telephone line (No.[protected], the WiFi modem (Binatone DM 856W, IP 192.168.1.1), etc, with required configuration in my laptop done. But except for a brief period (one and half hour), the WiFi system went haywire. The modem stopped working. There is no link (to internet), even ADSL not...
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