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Mahanagar Telephone Nigam [MTNL]
Mahanagar Telephone Nigam Limited
Customer satisfaction rating: 48%
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1903
COMPLAINTS
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Mahanagar Telephone Nigam [MTNL] Customer Care

Mahanagar Telephone Nigam Limited

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Address
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts


Mobile:
Mobile:
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32
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15

Fax:
Fax:
+91 11 2335 7777  

Customer satisfaction rating
48%
Complaints
1903
Pending
0
Resolved
910
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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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MTNL — customer service [Resolved]

 Tanuja
I have applied for broadband connection 2 months back. I am trying to call them just to find the status. Whichever number...
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[Resolved]

 HEMANT KUMAR VERMA
consumer no.[protected]
telephone no.27041566

our broad band connection was activated on 22.09.2008.
we are also enjoying the IPTV facility provided in tri-band plan.
while scrutinising our account summary history details, we have come to know
that abnormal bytes are being consumed of our internet limit. The details
show that the internet is being used for 7 to 10 hours daily, which we are not doing.
the telephone numbers appear in our profile for history summary of the account
is not understandalble. We apprehand that for what ever time we are using
our IPTV the internet connection is consuming.

Kindly get it rectified immediately.

HEMANT KUMAR VERMA
B4/284, SECTOR-7, ROHINI -110085
27041566, [protected], [protected]
Complaint marked as Resolved Aug 14, 2020

MTNL — MTNL Broadband and IPTV

I personally think that IPTV service is a failure, being a consumer myself. In the last 5 months, there has been hardly a day when I did not face any problem. On lodging the complaint, IPTV people say everyhting is OK with IPTV its due to broadband problem and when MTNL is contacted they say everything is OK at their end its IPTV problem. I finally wrote to the head office but to no avail. My complaints have been closed without setting the problem right and I received a call from MTNL that your complaint has been closed as told by you, whereas I never said such a thing. Their representatives/babus have no ethics, no politeness, they talk as if they are providing these services for free. Their way of talking is very rude, they have no sense of responsibility and they are least concerned with consumer grievance, they are just concerned with closing the complaints received irrespective of whether they are actually addressed or not. I asked them to either address to my complaints or I do not want to continue with their services, so they disconnected my telephone, broadband and IPTV connections. You can now think what sort of service they are providing. This sort of attitude is not going to take MTNL/IPTV anywhere and they will lose their popularity, all their talks of quality and consumer complaint redressal are mere face wash and have no weight. It seems as if the MTNL babus independently decide to close the complaints, to save their jobs, without actually taking any action to address the complaints.

a harassed consumer,

Manu Khanna
mtnl says that iptv will provide additional channels( in addition to 100 initial channels ) at extra cost of rs 5/- per channels while iptv refuses saying this facility is not available

MTNL BROADBAND SERVICE AND IPTV — NOT WORKING PROPERLY AT ALL

Hi,

This is Sanjay Kumar Jain. This is regarding the MTNL broadband connection. This seems to be a very disgusting service provided by MTNL. I am facing lots of problem with this since I booked this. After various calls made to MTNL and the numbers installation took place on 1st of November (Saturday). And after installation also I am facing lots of problem regarding this. Nothing is running smoothly. Even I called up the customer care number (1504) no one is picking up the phone. Then after getting frustrated by this I called up 1500 there a mam took the call and when I said that I tried 1504 lots of time and no one is picking up the phone, she simply denied with the fact that this can not take place as if i m lying and the way she said this was also in a very rude tome. Is this the service provided by this department? What a 3rd class service or I should say worst then anything. These peoples even don’t know how to talk to their customer.

After, making various calls and various mails to this department i got nothing. Yeah, I have received a letter from the MTNL (G - Block Preet Vihar) on 09/01/2009. According to the letter, these peoples said that it has been confirmed from a lady on 3/1/2009 that the services which these peoples and their department is providing is up to the satisfactory level and we are satisfied.

That day my sister picked the phone and she said that “her brother is not at the place and please call back after 10 mins, and confirmed that the speed of the broadband is still in between 190 to 205). Is this satisfactory for these peoples.

What a Joke. I really think that these peoples out there are just coming to your office for time pass and for chatting. These peoples don’t know how to speak with the customer and this I can say with guarantee as I only received a call from their department and that person was using slang languages when I said that Airtel peoples are providing me better services.

Today, I have received the bill from the MTNL and that cost more then Rs 1000. I had to make various calls to Mr. D.P Singh ([protected]) and to various officers of the MTNL to solve this problem. And because of these calls I m receiving this amount of bill.

Further, I have told to call Mr. Jokhoo Ram (DDA Market, H PKT, Dilshad Garden, Delhi – 110 095) on 22572323. Whenever, I called him, he never picked the phone, as he don’t want to listen it only. Is this the service these peoples called a good and satisfactory service,

My contact Number is = [protected]
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    MTNL Delhi — DELAY IN TRANSFER OF LANDLINE PHONE [Resolved]

     khurram mashkoor
    I HAVE BEEN TRYING HARD to get my fone transferred...i m giving the email details which i sent to mtnl general managerbr...
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    [Resolved]

     Vineet Bhayana
    I got information by dialing 1502 from my mtnl phone, regarding free garuda post paid FWP (fixed wireless phone) under the scheme “Landline + FW Plan”. They said me to visit mtnl sanchar hut at Idgah (near filmistan) Delhi, for getting the garuda number. It’s quite far from the place I stay. I went there on 15-09-08. I waited on the counter for an hour, filled the form and then came to know that the person whom the form was to be submitted was absent. I went to the officers room, I met Mr. Sharma who told me the FWP set I want is not available in stock. I would request you to enquire in detail about the case so that the customer is not misled.
    Complaint marked as Resolved Aug 14, 2020
    Same happened to me, just after the 4th day of launch of this scheme on 16 august, on 20 th august 2008, i submitted a requested for free RW cdma phone with my land line at sanchaar haat dwarka, sector-6, i was given no receipt and was told, your booking number is 1, dated 20 august 2008, but there is no set to give, so we will call, when set will be available, more than 2 months passed no call or no instrument.
    please tell us the minimum phone montly rental scheme ?
    right now we are using one india plan of 180 rs montly
    so you are requested to inform us as soon as possible


    Thanks & regard

    naveen singh
    [protected]
    Dear Sir or Mam,
    How can I get my mtnl telepnone call detail for the m/o jan-09.Plz give me suggestion abt this.I want this detail not along wid bill but separetely.If I go MTNL Office Can I get this detail hand to hand.
    Kindly dont take the Garuda Fix terminal of MTNL as their battery backup is so so poor. It can not hold battery upto one hour. When i purchased this set that time mtnl's customer care, website and person at sanchar haat told me that the fax service will be available at Garuda Terminal but fax service is not working. I call in customer care they said that ur fax machine has problem while i purchased it new and working at another no. and a no of SANJAY STORES, GOVINDPURI alotted me and many call of sanjay store I m recieving.

    So finally MTNL's Garuda is bad option.

    PAVAN KUMAR
    [protected]
    Model - ICOMM (HTT-801)
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    I am not satif. mtnl service
    our Internet has not being working since last 3 month .This month it has work for only four days .Inspite of our repeated complains nothing has happend. Even we have spoken to your engineers but no action has been taken .Since we are suffering very much we want to disconnect our internet.

    PC JAIN
    41 SHAKTI VIHAR, PITAMPURA
    DELHI-34
    TEL[protected]
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      MTNL Landline Phone — phone is dead [Resolved]

       Pushpendra Singh
      My phone is dead from 8/09/08.I booked the complaint on 9/09/08 & today is 12/09/08 nothing is done uptill now.The service...
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      [Resolved]

       Pawan Bhatt
      My name is Pawan Bhatt (Phone No.[protected] and I am a resident of L - 1/10, Budh Vihar, Phase I, Delhi – 110086.

      I installed a MTNL broadband connection on 15th July, 2008. However since 6th August, 2008 the same is not working. I registered a complaint about the same on 7th August on 1504 (broadband comp. no.) My complaint number is 4836. I was informed that the problem would be rectified at the earliest.

      However there has been no rectification of the complaint. I spoke to the following persons and informed them of the problem on a number of occasions:

      Mr N. K Joshi, G.M (North) on [protected]
      Mr Rakesh, Area Manager on [protected]
      Mr Mehta, Area Manager on [protected]
      Mr Gupta, Site Incharge on[protected]
      Mr Vishvkarma, Manager on [protected]

      There have been visits to my residence by Mr Satvinder Singh (lineman) to attempt rectification of the problem. However at all visits he was simply unable to identify the problem and this has added to my frustration and lack of belief in the abilities of your technical staff.

      Today is the 4th of September and despite my repeated attempts to contact all possible concerned authorities and persons, the problem has still not been resolved. As a result, I feel harassed and grieved to have to run from pillar to post to get the complaint resolved.

      I wish to begin proceedings for termination of the broadband connection as there is no use of installing the same and I do not think that I should have to pay one month's bill when I was not even able to use the services.

      Pawan Bhatt
      Mobile No. [protected]
      Resi. No.[protected]
      Complaint marked as Resolved Aug 14, 2020

      mtnl internet services — internet not working

      sir
      my telephone no is:- [protected], the internet services which i am availing from mtnl is not working from many days, i am complaining it to mtnl call centre, but it is of no use.my complain no is 5191.
      pls do the needful.
      thanks
      hari shankar

      MTNL — Internet not work

      Dear sir/mam

      I face a big prob. for internet i comunicat costmar care but no possitiv respons and area maneger is unresponsible man ifacing the prob. last[protected] plz help .
      Same here..
      Feels like being harassed...
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        MTNL Dolphin — Latest bill not received [Resolved]

         J.P.R. LOBO
        Please forward to residence address:

        202 A Devdarshan,
        Mogal Lane,
        Mahim, Mumbai - 400016....
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        [Resolved]

         Rajendra Bansal
        TO
        MTNL
        New Delhi
        SIR,

        MY PHONE 22018059 IS NOT WORKING FOR LAST 20 DAYS.DESPITE COMPLAINING A NUMBER OF TIMES NO BODY HAS COME TO RECTIFY THE ERROR .I REQUEST YOU TO KINDLY RECTIFY THE FAULT URGENTLY.

        THANKING YOU
        Rajendra Bansal
        64, Shakarpur Khas
        New Delhi
        Complaint marked as Resolved Aug 14, 2020
        by tommraw my mtnl landline phone is not wrking i want it to be chek my connection by your men
        TO
        MTNL
        New Delhi
        SIR,

        MY PHONE 24371951 IS NOT WORKING FOR LAST 2 DAYS.I REQUEST YOU TO KINDLY RECTIFY THE FAULT URGENTLY.

        THANKING YOU
        SMT ROSHNI
        17, BHOGAL LANE JANGPURA
        NEW DELHI
        dear sir

        My telephone No.26042008 generally remains dead. At present it is not functioning since 1 April 2009.
        Complaint is not being registered over telephone. Kindly help and get the fault recktivied at the earliest.

        mtnl phone — not working

        I HAVE A MTNL BASIC PHONE NO.25211736
        BUT I AM VERY SORRY TO SAY YOU THAT I AM FACING LOT OF PROBLEM FROM YOUR SERVICES. MY PHONE IS DEAD FROM LAST 15 DAYS N MY INTERNET CONNECTION IS ALSO NOT WORKING FROM LAST 15 DAYS SO PLZ LOOK OUT THE MATTER AND TRY TO SOLVE MYPROBLEM AS SOON AS.

        THANKS & REGARDS
        RAHUL CHHABRA
        PH.25211736
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        Dear Sir

        his is to inform you that I applied for Mumbai MTNL broad band internet connection on my phone[protected] last 1month. I book my complaint every day but your staff cancels my complaint every day and status of my complaint shows as sorted out. Your service engineers Mr.Patel [Mob.: [protected]] came and changed modem but no result. As on date they have visited number fo times but no result. Since then, my phone is dead. I would request you to kindly do not bill for internet service untill this is perfectly fine.
        please sort out this problem immediately and oblige.

        If you do like this manner we surrender our Mumbai MTNL connection and install any private connection.

        Soon reply is appreciated.

        Regards,
        pritesh c hari
        my phone no[protected] if dead since[protected], a complaint is registered vide no 433 dated[protected]. Kindly help and get the fault recktivied at the earliest...or provide me some alternative number for the time being.thank you..

        MTNL — phone is not working

        Dear Sir/Madam,

        My phone no is 22190777 is not working (no dial tone) from[protected] to till date and i have alredy complained but did not get response from your side. I have received bill also but our phone has not been working for last 10 days so we have no reason to pay this bill please suggest what to do and when will our phone start working .

        Thanks and looking forward for favourable and promt reply.
        Thanks
        Ashwani kumar
        [protected]

        MTNL — MTNL PHONE NOT WORKING

        Dear Sir,
        This is regarding my mtnl broad band connection it is not working since last 1-2 months. I have complaint chhattarpur exchange office my but they did not check and not give me a proper answer kindly take a necessary action and sort-out the complaint.
        My phone no is 26302780.
        Please response me as soon as possible.

        Satish Kumar
        [protected]
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        Phone is not working .


        All bills are paid till date


        Regards
        Smitha
        [protected]
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          [Resolved]

           Omit Singh Rathore
          Hi,

          Currently I am using MTNL's trib 590 Nu plan but from last month i am not getting any net connection. I have logged a complaint but there was a no response from the service center even after calling them regularly.

          From this experience i got to know difference between a Private company and a government service provider.

          Thank god i am not employed in government sevices.
          Complaint marked as Resolved Aug 14, 2020
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            [Resolved]

             SUDESHNA BISWAS
            DEAR SIR

            MY MOBILE NO IS [protected] WITH GPRS CONNECTION AND SET NOKIA 6070FROM 9.00 P.M I AM TRYING TO CONNECT INTERNET FROM MY MOBILE SET MESSEGE IS CONNECTION NOT AVAILABLE, WHEN I RANG TO 1504 OF GPRS HELP 15 MINTS I GOT RECORDING VOICE AAP KATAR MAI HAI, IT IS A 24 HRS HELPLINE OF MTNL, FROM 9.25-10.00 PM NOBODY IS WILLING ATTEND THE CALL I AM GIVING THIS MESSAGE FOR GETTING JUSTICE FROM U THAT IS IT THE SERVICE OF MTNL TO SUBSCRIBER I AM WAITING FOR FAVOURABLE FROM U
            D K BISWAS
            Complaint marked as Resolved Aug 14, 2020
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              MTNL Landline Phone — Phone Dead & instrument not working [Resolved]

               Mrs Sreekala Nair
              Dear sir,

              Last one month I am facing our landline phone dead and instrument not working properly. Since last...
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              [Resolved]

               Ashlyn Fernandes
              My personal details are as follows:

              Ashlyn Fernandes,
              30/7 Rupal Apts. II, 98 Dadasaheb Phalke Road,
              Dadar Mumbai 400014
              Res Ph:[protected]
              Mobile: [protected]

              I am using this MTNL telephone for the last 20 odd years. The said line is in the name of my mother Mrs. Annie Fernande who is 80 years of age. I had applied to MTNL for their Triband services on 17 Jan 2008 and received work order no. 1225 dated 18 Jan 2008. After that i have made numerous calls and visits to the helpline nos and to MTNL telephone exchange at Wadala.
              On 08 August 2008 I receive a call from the number 24715990 saying that my triband connection had been activated. Without any intimation or phone calls a person saying he is from the telephone company says he wants to come in to the house to activate the services and he may need to take the modem which belongs to me to make the necessary changes.
              My mother, being a senior citizen refuses to let him in. He then gives my mother telephone no. of a Mr. Kamble Mobile no.[protected] and asks to speak to him and fix and appointment when the undersigned would be at home.
              Several calls made from the 9th of August to 14th of August gets no result.
              Finally on 14th, I who also used to work with a privated INternet Service Provider have done the necessary settings and started using the service on 14th August. On 15th August (Independence Day) a person calls from telephone no.24123713 and speaks very rudely and threatens my mother that the line would be disconnected and that we have done something illegal.
              I have subsequently also received a call from the same no. and was asked to give my password, which i then gave. The line was disconnected from 15th and till date has not been activated. I have used the service for 2 hours after waiting for more than 7 months.
              Please see if something can be done

              Ashlyn Fernandes
              Complaint marked as Resolved Aug 14, 2020
              I have taken the Broad Band connection in Oct'07. From Nov'07 to April'08 We were out of station but we were paying the biils. When we camoe back on End April'08 our broad band connection was not working. I give verbal/written complaints to Dwaraka Exchange office but no cation have been taken. Then I have contacted Mrs Sharma PS TO GM Jankpuri more than 10 times in 20 days to get this repaired.
              I have hardly used this 20 days and I have got the bill for Rs. 2800/- when I asked the clafication it has been tolled that that bill was correct and I have paid the bill.
              Subsequently I have chaned my Broad Band plan to Rs. 899/- that free downloading.
              Since one week my Broad Band is not working. On 27.08.08 I have personnly visited Dwaraka Exchange office and got my complaint registed with Mr. Verandra Singh SDO where in he has promised to send the person immidiatly. On 28.08.08 my massanger has visited Mr. Verandra, On 30.08.08 and 01.09.09 I have called Mr. Verandra where in he pramisses the same every time But till date no bady has attended my complant.

              I could not understand the attituide of MTNL staff.

              This something which can't be aacepted.

              I hope MTNL management may take sutable action to reslove the custamar problems.

              Regards,
              P S Rao
              Ph: 25072597
              A 901, Plot No. 12B, Sree Ganesh Appt.
              Sec-07, Dwaraka, ND - 75.
              I have started using MTNL's Internet braodband, 199 Plan, from 19 Aug, 08. but in the bill of Aug MTNL has asked tp pay the wrong amount. They have asked to Rs. 300, while after the connection I didnt use the Internet so much and for one week it was not working.

              and when I called on 1504 and 1500 and asked the executives to tell my account usage, they replied that they dont have my account details. and give me few other numbers to call upon.

              and the MTNL is such a third class department where no one picks the phone.

              I hope that the MTNL management will take the necessary action to resolve my problem.

              with Best Regards,
              Vipin Bansal
              [protected]

              MTNL — Triband not installed.

              I applied for a triband connection 20 days back. The landline connection has been provided 10 days back and now internet deptt. is refusing to give internet connectivity. The reason they are saying is non-feasiblity. I want to raise this complaint, Why feasibility was not done before. Now the cheque has
              been cleared from my account and landline is already provided which I really dont require.

              I want to take this complaint forward and need clarification on this why this is not getting done and if its not possible then I want my money back.


              Sales agency name: Distance Telecom
              We are using Tribrand for the last 2 years and now the service is worsening. My connection is tripping every 3rd minute and we are fed up by raising complaints. It is now a week and the problem is unresolved. The call centre people do not bother. MTNL1504 request gives contact numbers which do not respond. We are in a hopeless situation.
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              THIS IS TO DRAW UR KIND ATTENTION THAT WE ARE ONE OF THE MTNL USERS USING THIS SERVICE SINCE 20YRS AND WE FEEL VERY REGRET TO SAY THAT WHENEVER WE CALL CUSTOMER CARE FOR ANY OF OUR QUERIES THE CUSTOMER CARE PEOPLE TALK SO RUDE AS THEY ALWAYS SHOW THAT THEY DNT HAVE TIME TO TALK, AND MOSTLY THEY DNT EVEN PICK.
              THIS IS BASICALLY THE INCIDENT OF TODAY ITSELF, THE LADY PICKED UP THE PHONE AND TALKED TOO HARSHLY AND WHEN I ASKED HER NAME SHE DISSCONNET IT .

              SO WE HOPE U WILL UNDERSTAND AND FIND THAT LADY AND BASICALLY GIVE HER INSTRUCTIONS, WE CALL AT 197 ON 15-MAY-2009 AT 11.15AM.

              THANKING YOU
              MANMOHAN SINGH
              i also agree to above mentioned problems. me myself is facing internet breakage problem

              mtnl triband ser — services to MTNL triband not activated

              Dear Sir/ Madam
              I Mr Sohel Baig holding an MTNL landline number 23098671 in the name of my Father Shafiulla Baig
              I had applied for a Triband Servicewhich is DSL Unlimited 599 with wireless modem on 11 tueday, yet i service is not install.
              i have mail the helpdesk and they are not giving me any response
              dear/sir

              mtnl line in problams in dishconnected of the as on black panther clothing store

              address-shop no..7.pinnankle park shanti nagar mahakali rd. andheri est 400093 mumbai

              regards

              vijay gupta

              mo-[protected]
              mtnl no[protected]
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                [Resolved]

                 shivam sethi
                dear sir through your portal i would like to complain about the poorest of poor network coverage of mtnls trump and dolphin mobile services in paschim vihar outer ring road area, in new delhi. this service is so poor that you can imagine we cannot talk clearly as signal is not there even on the fourth floor, and such was the condition, not even this bad as it is today, when mobile services were launched in india and delhi, imagine we get signals on our mobile from area which are atleast four kilometers away from out location like vishnu garden, khyala, mangolpuri ind area, nangloi, rohini etc instead of getting it from paschim vihar, we have complained so many times to cgm gsm in cgo complex but all in vain, can your portal help us in any way?
                with hopes
                shivam
                Complaint marked as Resolved Aug 14, 2020
                Date: 16th February, 2009.
                The GENERAL MANAGER (GSM),
                MTNL, MOBILE DIVN., BKC, Mumbai.
                KIND ATTN. MR. G.BHIMAPPA
                Dear Sir,

                SUB : REQUEST TO REPAIR BTS EQUIPMENT & AC COMPRESSOR INSTALLED AT PRAYAG LOKDHARA C.H.S. LTD., LOKDHARA COMPLEX-I, KALYAN(E)– REG.

                REF: Our complaints letter dated 20/2/08, 11/3/2008, 5/9/2008, 20/9/2008, 14th November, 2008 (MTNL Mumbai… complaint online.. Ref. No.45114), 26/11/2008 & 5/12/2008.

                With reference to the above subject letter dated 20th February, 2008, 11/3/2008, 5/9/2008, 20/9/2008 and 14th, 26th Nov. and 5th Dec., 2008 regarding repairing of AC compressor of BTS equipment antenna has been installed in Prayag Lokdhara CHS Ltd., Lokdhara-I, Kalyan (E) 421 306 since April’2007.
                Since February 2008, as registered by our complaints to your office for repairing of BTS equipment & AC Compressors installed in our society are not attended properly from your side till date. The above-mentioned complaint of reparing of AC Compressor is still pending.

                Again, we have received a complaints from one of our member, who is living on top floor, SHRI S.K.BHANDARE, B/4-704 that the BTS equipment and antenna are not working properly & its sounds also comes very loudly, now a days. And due to the above problems, the complainants (top floor) are not getting proper sleep in the night.

                Once again, we are requesting you that kindly make necessary arrangements for reparing of BTS equipments and shifting of AC Compressors from terrace (existing place) to top of water tank/BTS CABIN, etc. and also fixing silent instruments which will not disturb anybody in our society.

                Unless and until, the above dated complaints are not attended properly from your side. Please note that in future, we will not entertain any of your official for the maintenance of BTS equipment & antenna from your end and this may lead to cancellation of our contract of installation of BTS equipments & antenna.

                Hence, it is therefore requested to kindly repair the AC Compressor of BTS equipment at the earliest. This is for your information and n/a please. Assuring you of our best co-operation in this regard.
                Thanking you,
                Yours Faithfully,
                For Prayag Lokdhara C.H.S.Ltd.,


                (SANJAY R. GAJBHIYE)
                Secretary
                Copy to : GM (GSM), BKC, MUMBAI.. FAX NO. 26503535.. FOR INF
                Very True MTNL has worst service. You can't imagine that any mobile operator can provide worst network coverage in Metro City like Delhi. Service as poor as like mobile service just launched India. They are neither interested in improving service.
                Sir,
                I have recharged my phone no [protected] amounting Rs. 200/- on dated
                3/12/2012 at 17.03 PM vide ID no ST8719820 through Neha telecome
                telephone no, [protected]. But inadvertently it was recharged to phone
                no [protected]. When I contacted on phone no [protected] it found that
                this no. does not exit. Now I heartily request that the amount rs.
                200/- may kindly transferred to my phone no [protected]. I hope the
                matter be solicited,
                thanking you
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                   sanjay kumar
                  Hi
                  I opted (unfortunately) for a MTNL Boradband connection as I was having a landline connection from MTNL already. But i am feeling so sorry and cursing myself why opted for this service provider. Since installtion, everytime the connection will give error and u will have spend hour and hours to be lucky to be connected with net. No. of complaints were made to Sarsawati Vihar Sanchar Haat as also on 1504. The lineman came; the land card of the computer is faulty (new compact pres. PC), then, the windows are corrupt, your shut down system is not proper, there were the replies given to me by the lineman. Motherboard (becoz land card is attached to it) got changed, windows re-installed and everything done but the MTNL guys are really hard nuts to crack. No response although visists on your aggressive chasing to your machine but of no use. I am fed up and going to write to other forums/ministry and refund of my monthly internet charges. please help if the things can be set right with your intervention.
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                    [Resolved]

                     kausik maiti
                    Dear sir,

                    For the last one month I have frequent disconnection in my broadband (line no:[protected]and some times there is no connection at all for hours. When ever I place a complaint some in-competent lines man comes and checks and says that it is due to rain and dampness in the line. Why can't you send some competent person to check the CPE/MODEM and the line. It this continues I will be forced to look for other service providers. The online portal to register complaints also says that no broadband is registered on this no.
                    Complaint marked as Resolved Aug 14, 2020
                    SIR,
                    I AM YOUR BROADBAND USER & MY TELEPHONE NO. IS 27314846. I AM UNABLE TO OPEN MY EMAIL ACCOUNT FOR THE LAST 10 DAYS. REGARDING THIS I HAVE LODGED COPLAINET ON TELEPOHE & EMAIL BUT TILL DATE MY COMPLAIN HAS NOT BEEN ATTENDED. PLS LET ME KNOW IS THERE ANY SOLUTION OF THIS PROBLEM. IF THIS CONTINURS I WILL BE FORCED TO LOOK FOR OTHER SERVICE PROVIDER.
                    I am also facing the same issue. I have been using the tel # 23561344 for IPTV & broadband. For last few days the link goes down every 5 - 10 min. The IPTV stops for few minutes & starts again. From last night the link is permanently down.

                    MTNL hai to behtar HAI
                    Dear Sir,

                    I have a broadband Triband Combo Unlimited plan on my phone line 28743427.

                    For the past one month, I have been have been facing problem of the internet being disconnected at short intervals, ranging 5 to 90 minutes. When I am downloading something, I get a message ‘disconnected, server rest, try again’. It again gets connected when I switch off and switch on the modem

                    I have made several complaints to your helpline at phone 1504. With the result my line has been checked many times and your engineer has visited several times. They have raised their hands and expressed their inability to solve this problem

                    Lately, your help line has been advising me to take up this matter with the General Manager Broadband and the General Manager Area

                    I seek your help in the matter
                    Dear sir/madam
                    I am having a broadband connection no 25051571. The connectivitiy goes off frequently. Every month I have to write a compalint for the same reason. Kindly look into the matter.
                    Due to non availability of net I am unable to remain in touch with my family, as I am on deputation to UN Mission in Sudan.

                    Thanking you

                    RB Khatri
                    Indian Aviation Contingent
                    UN Mission In Sudan
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                    i also have same prob. there is no effective response from the authorities. i have even contacted my area manager. my line number "[protected]"
                    Dear sir/madam

                    My telephone no is 22787293. I am facing the problem of disconnection of internet since last 3 months. I have to wait 20-30 minutes for connecting again. Customer service is also not good. There are some executive either they will not pickup the calls or after picking up without saying any single words they put u on hold. Just hear their voices from your phone.

                    I dont know why it is happening but mostly every week I have to make a complaint about it. It is my Humble request plz look into the matter.


                    thankyou

                    sujit singh
                    Telephone NO.[protected].

                    Dear Sir,

                    I am having a brodband connection against the above telephone at my residence at WP-162-B, Pitampura, Delhi 110088. I received telephone BIll No. [protected] dated 9.08.09 for Rs. 2948.00 for the month of July 2009.

                    I was shocked to see the exhorbitant bill for Rs.2382.00 towards internet charges. If you refer my earlier bills for the month of May and June 09, the detail broadband billing has never crossed Rs.199.00 and 408.07 respectively. I hope there may be some technical fault while calculating.

                    I request you to kindly process the bill and let me have a revised bill at the earliest. I shall be grateful for an early response.

                    Thannking you,

                    Yours faithfully,
                    N Neelakantan
                    Ph:[protected]Off)
                    Dear Sir,

                    I have a broadband Triband Combo plan on my phone line 26985127 For the past one month, I have been have been facing problem of the internet being disconnected at short intervals, ranging 5 to 90 minutes. When I am downloading something, I get a message ‘disconnected, server rest, try again’. It again gets connected when I switch off and switch on the modem

                    I have made several complaints to your helpline at phone 1504. With the result my line has been checked many times and your engineer has visited several times. They have raised their hands and expressed their inability to solve this problem

                    Lately, your help line has been advising me to take up this matter with the General Manager Broadband and the General Manager Area

                    I seek your help in the matter
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                      MTNL / Dolphin Prepaind Mobile Connection — activation of my mobile number & worst customer care services [Resolved]

                       shradha salvi
                      Dear Sir / Madam,

                      i have purchased a prepaid sim card for a mobile # [protected]
                      SIM No :[protected]br...
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                      [Resolved]

                       Rajesh Nalavde
                      Dear Sir,
                      I have surrendered my landlind telephone no. 28490782 with MTNL, Gokuldham on 05.04.2008 and asked them to return my deposit amount Rs. 3000/- for the same.

                      Initially they told me that you will get directly at your home within month. But even after that I have not receive the same I wrote to helpdesk mtnl Mumbai requesting them to return my deposit amount and they have forwarded the no to contact for the same. I myself went to Gokuldham exchange and asked again to return my deposit amount immediately but they are not giving proper answers and finally they asked me to contact Goregaon telephone exchange for this again I wrote it to MTNL but no response.

                      I was confused and did not understand what to do. Scanned copy of application and receipt attached.



                      Kindly help me to get my deposite amount Rs. 3000/ with MTNL.



                      Thanks and best regards,



                      Rajesh Nalavde
                      Complaint marked as Resolved Aug 14, 2020
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                        MTNL Garuda — Internet Not Working [Resolved]

                         Pratik Bagaria
                        From the Past one month, internet services on my MTNL Garuda is not working. I have made several complaints to there call...
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                        MTNL — SERVICE OF DOLPHIN MOBILE [Resolved]

                         SUDESHNA BISWAS
                        dear sir



                        i am mtnl dolphin mobile holder bearing no [protected], on 19.7.08 i requested for...
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                        [Resolved]

                         Manoj rai.
                        My broadband connection on 22099348 started on 16th may 08. It was 199 Plan in this Plan I used less than 400 mbs then I convert it to 799 Unlimited Broadband Plan and it started on 1st june 08. My broadband bill comes on 9th july and it was Rs. 5894. How it possible when i am using unlimited plan. My status is also not showing till my connection started. how I see my usage? I also called on 1500 &1504 they also say to not showing my status how they check my bill and status.




                        Thanking you

                        Manoj rai
                        H.no - 1/3 F East Azad Nagar, B & D Block, st. no- 6, Delhi- 110051.
                        [protected]
                        Complaint marked as Resolved Aug 14, 2020
                        Dear Sir,
                        We have received the bill for Rs. 18455.00 against conection no. 26911226 and consumer no. [protected] for the period from 01.01.2009 to 31.01.2009. when we gone through the bill we came to know the other debit details charge desc. tri bank subscrbr Rs. 15924 for the same said period. which is unbeliveable because we are received the bills for last two years are between Rs 1500.00 to 2000.00.

                        kindly rectify the bill and send us. so that we can make the payment before due date.


                        Ashok Mehta
                        ashok.[protected]@gmail.com

                        Mtnl / 599 Unlimited Broadband — wrong billing

                        My unlimited broadband 599 connection on 22357525 started on 1st aprail 09. I requisted for unlimit broadband 599 on 28 march 09 My broadband bill comes on 9th june and it was Rs. 2090. How it possible when i am using unlimited...
                        My broadband connection no 25354905 which was started on 28th may 09. It was 599 Plan. My broadband bill came on 9th Aug. 09 and it was of Rs.1220. How it is possible when I am using unlimited plan. How I see my usage? I also called on 1504 they told me that the present bill is Rs. 605/- instead of Rs. 1220/-. In this regard it is requested that kindly send me the corrected bill so as to submit the same on time.




                        Thanking you

                        B K Chauhan
                        C-45A, Rama Park, Uttam Nagar, New Delhi- 110059.
                        [protected]
                        ACOUNT OFFICER[TR] I HAVE RECIVED MY TELEPHONE NO 27714883 BROAD BAND USAGE CHARGES BILL AMOUNTING TO RS.2888.15 FOR PERIOD OF14/11/2009 TO30/11/2009 EVEN THOUG FREQUENT FAILURE OF INTERNET CONNECTION FOR SAME PERIOD NECESSARY COMPLAINT HAS BEEN LODGED PL CORRECT THE BILL
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                        MTNL/Broadband — Wrong Billing

                        Hi Sir

                        I am using Broadband services of MTNL. I have opted for 999 plan however I got a bill of 1899 plan. I complained in Chanakyapuri office
                        2 weeks back. But nobody is taking care of it. Every time they say that they will look into the problem.
                        Also they charged 1000 extra for installation which was as per scheme free as I had booked the broadband on 31st March.

                        I also did confirmed from Sanchar Haat and Account officer. They also say that you are wrongly billed. But person at Chankyapuri office (Mr Prempal )
                        keeps on saying that bill is correct and will look into the matter.

                        Please look into the matter asap.

                        Thanks and Regards
                        Nitin Solanki
                        [protected]
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