Mahindra First Choice [MFCWL] Complaints & Reviews

I give a vehicle for park and sale at mahindra first choice (Anjaneya) azhicode trivandrum. After sold my vehicle, then also they didn't remove my ad. I already informed but they trying to harassing me.

Mahindra first choice staff behaviour is very bad. I serviced my car on 19/09/2020 and there was still problem in my car. On 22/09/2020 I went there related to the issue and the service manager was saying me you should have knowledge of the car as you are driving from so many years. Worst behaviour and won't do service anymore in Mahindra first choice.

I was shown win for a vehicle from l&t and then therefore i went to pune yard on 11th july to get the vehicle that time i asked your employee dilesh gujaran as to when i'll get noc for the said vehicle and "you'll get it in 15 days", he replied. Then after one month i approached him and "you'll get it in one month", he replied, however, now even after 2 months i've got no noc.

After that 2 more activas were released for me and it's been more than one and half month but so far no noc has been provided for the same.

The ridiculous thing about it is: i got activa released from the yard, i also made the payment for it and not only that i also sold the activa to one of my customers but after one and half months recovery team from l&t finance comes to recover the vehicle and they speak rudely with my customers. What kind of vehicle business is this? L&t finance hasn't even updated systems enunciating that the payment was made. Why their data isn't yet been updated? Recovery agency is still been given the old data for recovery. Who'll compensate if something happens to the vehicle during this process? My customer said that i want noc at the soonest and if in case, the recovery team comes again for recovery, i'll register a police complaint.

I've attached a screenshot of my conversation the customer.

When i told dilesh that i haven't received noc yet, he asked me to email him with vehicle details as for which all vehicles i haven't yet received the noc so i did email him.

Then after two days when i asked him the status it, he tried to escape from it and answered: "i've emailed fcl.
Then i told him that this is not a concrete answer since you email the finance company after two months. I requested for a proper date as to when exactly i'll get nocs, he replied:"it's not my work, you may directly talk to l&t finance.
Then i told him that certainly, i'll speak to the l&t finance, however, the bidding was done through edigg.
Yet, i spoke to one of the employees in l&t named: vivek in regards with noc, "i'll let you know tomorrow", he replied. Saying okay i granted him the time. As there was no reply from him on the next day, i contacted him and he too tried to escape from the work and replied: "contact auction house".

So, i asked him, what do you mean by 'auction house'? Please mention someone's name so that i might approach the right person, however, he never replied.

For your reference, i've attached the screenshot of my conversation with him, please have a look at it.

Now you tell me if i'm getting such deceiving answers, answers wherein people push their responsibility on others, what should i do and whom should i approach?

Dilesh walks and talks in such an attitude as though he owns the company. No company owner would ever show such an attitude.

I made payment on time for each vehicle i got approval for even when some vehicles were greatly damaged and broken and i did no complaints about it. But if your employees will show such a great attitude and answer as though they've got no responsibility there then i should also say: "we'll do it later" for making payments.

For this very reason, i did not make payment for one vehicle only and immediately they blocked my ediig id. You may block my id for the specific finance company for which, the payment wasn't made but why has this been blocked for other finance companies for which i made regular payments?

If in this way you keep blocking ids for all customers then no customer would show any interest in it.

As you know it very well that your employee has blocked many ids before and if he keeps blocking ids for all then how will the company run it's business?

The only best way to run a business is have all come together and bind the customers with good service so that they'll stick to it and will not depart from it.

A business needs support of each other to be maintained.

You support us and we'll support you. You're requested to please unblock my id.

Thank you.

My car is not delivered on time. Its too late four time i have returned from your service center.

I booked my car service in one of your service station on 05.09.2020. I was told that the vehicle will be returned on next day i.e. 06.09.2020 due to involvement of some paint work. However, I was provided the vehicle only on 07.09.2020. Further, the paint job done was very bad. It was very unprofessional as it left some visible white spots at lots of places. On pointing the same to service centre, they told that I am not allowed to take the vehicle without making the payment for this work. I was ready to make the payment for other work but not for this work. I have to involve police for resolution of this matter. Very poor work culture and customer treatment. The service station, I used was Alt X Autoworks, Sector 27c, Faridabad, Haryana. After this experience, I wonder if this is the quality and customer experience, Mahindra First Choice provides.

Dear team,

Greetings of the day! Hope you are doing well.

I was shown win for 3 vehicles in an auction for manba finance. (One of them was jupiter in blue (Mh 48 bj 7196)

It was written as jupiter zx, however, in actual fact it was jupiter standard.

I had set an auction considering it was zx but later on when i found out that this vehicle wasn't jupiter zx, i requested to cancel on the same day, however, they won't let me cancel as they've sent the report to the manba finance and it cannot be cancelled after the report is sent out - they enunciated.

On the very next day i got approval for 3 vehicles and i was asked to make the payment, however, before making the payment, i got a call from one of your employees not to make payment for one of the vehicles (Mh 02 fc 6163).
Just because it was a good conditioned vehicle it wasn't given out to me and i was forced to make payments for damaged vehicle.

I've attached both the photos which were shown to me and the ones which i've captured.

Note: the photos which were shown to me are watermarked as: autoinspekt

When i asked for the reason, i was told that the owner of the vehicle paid the money and took back the vehicle with him, however, that vehicle wasn't taken by the owner and was given to the other dealer. - this was informed to ediig by manba finance via email.

Then i requested to cancel this jupiter which i won in an auction, however, i was told that this can't be cancelled and this will lead to the cancellation of your id.

Therefore, i made the payment for jupiter, however, the condition of this vehicle was worse than which was shown in the picture. Attached are the pictures for your reference which i clicked after receiving the vehicle.

I request you to please exchange this vehicle for me or at least reduce the amount of sales.

Your immediate response will be much appreciated.

Aapka hisar mai ek rai motors mahindra first choice h jisme maine meri gaddi ka kaam krwaya tha to vha mere se paise to nye part ke le liye magar part purana daal diya

Dear Sir/Madam,

My Car was given for servicing at Mahindra first choice service center stationed at purina on 11th of August and was supposed to give delivery on 13th, today is 18th and people from the service centers not picking up calls and not replying to messages, request you to please take action against this.

Below is the car details:
Br11pb1942
Owner: Manish Agarwal

Sir,
My name Afzal khan mobile number [protected]
My car met accident near basti I got my car repair from MAHINDRA FIRST CHOICE(faizabad branch jaiswal enterprise) my policy’s was from new India Insurance vehicle number UP32 jj 2147 model i10 Grand (Hyundai)they had cheated me and the insurance company bill around 160000 after this they had destroyed my car every time there was a sound I inform the service center but no any results I went to Hyundai showroom and got checked then I came to know how unprofessionally they had been repair .
I want total compensation the total amount from Hyundai showroom must be paid for repair and must take the necessary action till date I am suffering.

On 30th june we bought a used certified vehicle (I20 car, 2016 model) from mahindra first choice wheels through cnr car dealer in nellore ap for the price of inr 590000 (Five lakhs ninety thousand).

During pre-sale the cnr dealer mentioned there was no major accident history against the vehicle and hence the vehicle has passed the mahindra first choice certification standards and warranty was issued

After vehicle delivery within 7 kms of the ride, the issue started with vehicle clutch cylinders which won't allow changing the gear of the vehicle, and in the next 100 (Approx) km of the ride, the vehicle got a breakdown.

After the replacement of new clutch cylinders again the same issue reappeared within the next 200 km of travel and again caused a breakdown.

Then the mechanic inspected the vehicle completely and mentioned that a major accident happened to the vehicle some time ago. Ie., front apron (Right side), subframe, front driving glass was replaced and the engine sump was welded too. It seems most of the right side of the vehicle was damaged and parts were changed. Therefore it was clear that the vehicle underwent a major accident before the mahindra first choice wheels certification was issued.

I have blindly trusted the mfcwl certification and paid my hard-earned saving money for the vehicle to fulfill the dream of buying a car.

Under what standards such a structural damage vehicle (Total loss vehicle) can pass the certification and be valued inr 590000?

When the situation was brought into the notice of mr. Karthik (Mfcwl state head – ap & ts) he asked us to check with the dealer as procurement and sales were taken care of by them and no updates since then.

Upon arguing with the dealer he agreed that the major accident history of the vehicle was hidden from us during the presale. Finally, now dealer is suggesting reselling the vehicle with a different price.

At one point in time, mr. Nagaraju (Authorized cnr car dealer mfcwl) mentioned that they won't deal with apron damaged vehicles, and mr. Karthik (State head of mfcwl) also said structurally damaged vehicles or apron damaged vehicles cannot be certified. But finally, the apron damaged vehicle was sold to me in the name of verified and certified.

Now i request someone from mfcwl to look into this issue and do the right thing as i have been undergoing a lot of mental pressure since the day of buying the vehicle. Dream of buying a car turned out to be a nightmare at mahindra first choice. It was very clear that i got cheated in the name of the certified vehicle.

Fyi-the clutch issue with the vehicle still exists as of today even after replacing the clutch cylinders twice.

On 30th june 2020, we bought a used certified vehicle (I20 car, 2016 model,) from mahindra first choice wheels through cnr car dealer in nellore ap for the price of inr 590000 (Five lakhs ninety thousand).

During pre-sale the cnr dealer mentioned there was no major accident history against the vehicle and hence the vehicle has passed the mahindra first choice certification standards and warranty was issued

After vehicle delivery within 7 kms of the ride, the issue started with vehicle clutch cylinders which won't allow changing the gear of the vehicle, and in the next 100 (Approx) km of the ride, the vehicle got a breakdown.

After the replacement of new clutch cylinders again the same issue reappeared within the next 200 km of travel and again caused a breakdown.

Then the mechanic at hyundai inspected the vehicle completely and mentioned that a major accident happened to the vehicle some time ago. Ie., front apron (Right side), subframe, front driving glass was replaced and the engine sump was welded too. It seems most of the right side of the vehicle was damaged and parts were changed. Therefore it was clear that the vehicle underwent a major accident before the mahindra first choice wheels certification was issued.

I have blindly trusted the mfcwl certification and paid my hard-earned saving money for the vehicle to fulfill the dream of buying a car.

Under what standards such a structural damage vehicle (Total loss vehicle) can pass the certification and be valued inr 590000?

When the situation was brought into the notice of mr. Karthik (Mfcwl state head – ap & ts) he asked us to check with the dealer as procurement and sales were taken care of by them and no updates since then.

Upon arguing with the dealer he agreed that the major accident history of the vehicle was hidden from us during the presale. Finally, now dealer is suggesting reselling the vehicle with a different price.

At one point in time, mr. Nagaraju (Authorized dealer mfcwl) mentioned that they won't deal with apron damaged vehicles, and mr. Karthik (State head of mfcwl) also said structurally damaged vehicles or apron damaged vehicles cannot be certified. But finally, the apron damaged vehicle was sold to me in the name of verified and certified.

Now i request someone from mfcwl to look into this issue and do the right thing as i have been undergoing a lot of mental pressure since the day of buying the vehicle. Dream of buying a car turned out to be a nightmare at mahindra first choice. It was very clear that i got cheated in the name of the certified vehicle.

Fyi-the clutch issue with the vehicle still exists as of today even after replacing the clutch cylinders twice.

I have made a booking for Alto 800 on 29th July
Paid 5000/- as advance through Paytm to Indirapuram outlet but next day due to some funds problem i cancelled my booking but now 5 days had been passed & my booking amount not refunded for a middle class person 5000 rs is a big amount so please Guide me what can i do my contact no is [protected]

I visited mahindra choice on last sunday (26th july) to resolve the issues and do complete service of my car.
During service, i came to know local parts are being fitted in my car like filters, shocker and alternator & link rod.
I conveyed them to use company's original parts, but they refused and said we don't go in depth of parts, what we get from our dealer, we fit the same parts in vehicle.
And even they charged double of local parts. When discussed with them, they said we got same price of all parts & same we charged to me.
This is totally pathetic.
I want to take strong action against them.

Hello,

I have made a booking for honda city as it is without any modification or service on 23rd march 2020 just a day before lock down.

Paid 60000/- as advance.

Due to lock down i lost my job and i informed then to cancel the booking and requested for full refund.

Informed them to cancel it with in 10 days after booking

Now they are avoiding to give full refund.

Paid 10k first and remaining 50k via bank.

Kindly find the screenshot attached.

Hidayath shaik
[protected]
[protected]@gmail.com

We had given our car Celerio for AC repair service on 19th July 2020 at the Bhandup branch because we have been their customer for a long time now. We were informed that we would be charged INR 1250 in case of just servicing and if parts have to be changed, additional INR 4000 if parts have to be replaced. We agreed for the same and gave for servicing. After check-up they informed us that part has to be replaced. We agreed and then the part was replaced. However, on 21st July 2020, we were called and informed that the cost is INR 9000. They are now changing their words and trying to steal money now.

Sir,

1. Iam a proud owner of mahindra scorpio (S10) since 2015 and never had any issues including service related till date. However, this is the first instance and that also of a major nature that left me with no choice but to report this matter to you and if required to consumer court.

2. On 27 jun 20, i have given my vehicle for servicing and repair of front glass rubber including the fm antenna on roof-top to poonam motors (A franchise of mahindra first choice services ltd).

3. Around 11-12 am, my car was picked by the service center rep and the vehicle was delivered post servicing/ repairs iaw the attached bill by 7, pm. (That is within 7 hours, including the travelling time, lunch break and actual service/ repairs on my vehicle).

4. I was charged a total of rs 19, 249 (Rs 4296 for material and rs 14, 952 for labour).

5. When inquired for high bill and especially the labour charges, they told me that many materials were included in the labour charges (An unsatisfactory and unethical reply). Further, the vehicle on driving for a week was found to be full of problems and uneasy in handling.

6. I complained to the service center through a whatsapp message and warn them that i will complaint to higher authorities. However, no reply came from the manager, instead the service center was more interested to whom and how iam raising the complain.

7. Presently, i have given my vehicle in another mahindra service center for servicing/ repair and obtaining the proof for the unethical servicing and billing by poonam motors.

8. Request you to kindly inquire in this matter and direct the service center to refund my entire amount. Further, the action taken against the service center (Poonam motors) from your end be communicated in writing to me.

9.in case of non-reply from your end/ unsatisfactory reply in next 10 days, i will be left with no option but to go to consumer court with relevant details and for obtaining compensation.

10. Iam attaching the bill copy provided by poonam motors. The proof that is obtained from other mahindra center would be submitted to the judiciary, if required at a later date.

11. Further, iam attaching one of the pic showing damages done to the antenna assembly thereby leading to ingress of water during rain inside the car. Other damages i can't show in pics, however the report/ bill of other mahindra service center will work for the same.

Regards

Commander pankaj kumar
Indian navy

M - [protected]

I have made a booking for Honda City on 23rd March just a day before lockdown.

Paid 60000/- as advance.

Due to lockdown i lost my job and i informed then to cancel the booking and requested for full refund.

Now they are Avoiding to give full refund.

Paid 10K first and remaining 50K via bank.

Find the screenshot attached.

I have sent my car for service at your service centre ms mahalakshmi motors located at bodhgaya, gaya, bihar as my car roof and front windshield was got damaged. It took about more than a month to get the same repaired. Apart from that the shining along with smothness of my car got damaged for the other parts also like doors, bonut, roof etc. As if the spray has been done without covering the other parts. I am highly disappointed with the service i got. However i was again called to get the car polished with robin. They told that robin polish is done after 7 to 10 days and the smmothness and shining of the car will come back. I got the same done from you service centre along with the assurance that the smmothness and shining will remain intact. But after a week the body of the car again got dull and rough.
I request you to register my complaint and get my car in the condition as was submitted at you service centre.

Vdr and bill receipt has been attached for your reference

Regards,

Bhanu pratap singh
Gaya, bihar.
[protected]

Dear sir/mam,
Please update me for my requested it since last 5 6 month request.
I want know its working or not working.
Request no - mfcw[protected]

Note: purchased car sep 2019 in noida sector 16 dealerships
Multiples time inform dealer and your regional manager but not effective
Please help

Case1- my brother have purchased i10, from your noida sec 16 noida car ghar center and he has given cash 210000inr but dealer have provided invoice of only 190000.

Case-2 brother went for service of the car to chaudhary car service gaumat, aligarh road, center of mahindra choice same here physical amount was taken 3000inr but invoice was given for 1400inr only

In both cases there is a difference i dont know why but hope you will clear my issue.

Mo number - [protected], [protected]