MakeMyTrip India Complaints & Reviews

Hi,
I was trying to book bus tickets on MMT app.

Booking bus operator: Prasanna Purple Grand
From: Khamgaon
To: Pune
Date: 29/07/2022

At first amount deducted and I was asked to wait for 10-15 minutes reflect the status in MMT app. But after several hours as well the booking was not shown in app and hence tried booking again but again the same problem was faced. So I charged twice but booking was not done and is not visible to me on the app.

I am attaching the screenshot for your reference.
Also attached both the transactions.
I am not able to raise any complaint with Make my trip on any platform as booking is not shown there and booking Id is not presented to me.

Hi Team,

This is regarding a trip which I have booked through mmt with an executive's help who insisted on booking it from her with the lieu that she can help me directly me directly for any issues I face with the trip. Now the trip has already started from today and I still don't have any details about my relationship officer even after asking, pinging, emailing and calling the executives many times. My parents are elderly and I wanted them to have a hassle free trip. Moreover they have not even provided me an updated holiday voucher after asking the changes incorporated since 15th July.
Very poor and bad performance by MMT executives.

I have booked two tickets from Ahmedabad to nashik for 27 th July (by indani travels - the bus operator) but have not received the tickets as it says, need to wait for 15 minutes as they are confirming with the bus operator but it's been hours, i have not received the tickets and when I called the bus operator on my own, they said they have not received any such request. My amount has been deducted twice. And no hint is shown any where in the app, i have the bank receipt as parent was done by UPI and also the screenshot

I booked 2 rooms in Hotel B coral, pudicherry on 26th july, 2022 for night stay. When I called MakeMyTrip customer care to confirm my booking a guy named Raghu said my booking was completed and I could check in into rooms.

When I went to hotel and asked for rooms the hotel management said they have cancelled their contracts with oyo and MakeMyTrip, and they won't be able to provide rooms for us.

When I called customer care they said they will contact me and provide me a solution for this issue but they had not made any form of contact beside a mail saying " We are not able to contact you with your registered mobile number".

Please help me resolve my issue and provide me a refund.

On Monday July 25. 2022, I booked 2 bus tickets (Delhi - Nainital) on MMT app for which the payment (Rs 3030.90/-) was successful but I don't see any bookings (not even unsuccessful). Attached here is a screenshot from my Credit card statement showing the above mentioned payment.

Now that there isn't any mention of a booking on the app, I am not able to chat/call with the customer care support because first they need me to select the booking which isn't there in the first place.

I would like a refund for the same. Let me know if you need more details from my side.

I want to change my review plz help me on that

Dear,
Make My Trip
Today's date is 26 July 2022 (Tuesday), when I am writting this compliant I want to tell you that yesterday on 25 July 2022 (Monday) at around the time of 16:55 pm to 17:05 pm I booked a bus/travels namely "Global travels" for Wednesday (27 July 2022) which has departure time of 8:30 from Pune (I wanted to go from Pune to Nagpur for my exam). I booked the bus from your official application after the verification of my mobile number and email id. And after selection process of seat. I entered the name, age and gender. Then I proceeded to the payment option I selected Phonepe and paid the required amount totalling of Rs. 910/- after the successful payment my money also got deducted from my bank account. I also have the payment receipt in Make My Trip application. I didn't even received the ticket on my mobile number and not even on my email account. I checked the application for booking section and the booking didn't even appeared there. And after acknowledgement of this thing I looked for your customer care and in application I didn't got their support because the system said that "You don't have any active bookings right now" even after I booked the bus right 1 hour before or so.
After that I made a call to customer care the bot voice said to click 1 for booking related queries and I pressed 1 after that bot said that "There is no bookings for this number" and asked me to tell her an alternate number which I would have entered at the time of booking. I didn't even entered any alternate number for the booking. So, I entered the same number and gave the bot OTP for which it asked, for verification in the hope to get some positive response and get me connected to any official member of Make My Trip. But it again said that my mobile number didn't had any bookings and again asked for the alternate number and OTP and again said that my number didn't have any bookings.
I again looked for the bus chart of 27 July 2022 and the seat which I had selected for myself that was selectable again which should not be working that way, right. If the booking is done and payment is made.
You might tell me that it might be an glitch or malfunction of application. Yes, I thought that too and so I waited, and even after full 24 hrs and plus 4 more hours I still haven't received my ticket on my number or email id.
The application of Make My Trip also got an update today (26 July 2022) and I updated my application too thinking that it might resolve my problem but still it didn't showed the booking that I did on 25 July 2022. And my money is still with You. I again tried to call customer care today (26 July 2022) but again got same response form that bot.
Now,
Please I want you to look into the matter quickly, and refund my full money back to me or send me the ticket before the time goes out of the booking I told you above.
And please reply quickly on this mail to me this email id might have fancy name but this is the email id I got verified for my Make My Trip application, And this is my working email id and I am serious about this.
So, kindly hurry tomorrow's date is 27 July 2022.
Please contact me as soon as possible.Most possible way please refund my money back.

Hi

We had booked an international flight ticket through MMT. The flight was rescheduled by the airlines and so was eligible for full refund, since we had to cancel the flight due to changes made by the airlines. The airlines confirmed on email that the flight is eligible for full refund, but MMT has not processed the full refund for over 6 months now. They have processed a really small amount so far. We have been actively trying to talk to the MMT refund team which is not helping us with the refund as well.

This is regarding the bus ticket booking which I made on 25.07.2022 at 2 pm today from Vijayawada to Puducherry in orange tours and travels via make my trip mobile app. Whereas the seat number L8 & L9 was blocked and proceeded for payment of Rs. 3033 for 2 tickets and payment was made via phonepe app. The payment shows successful, but the ticket booking was not done. Even i tried to get cancelled notice but I can't get even that too. Hereby i am attached the proof of payment for the same. Kindly do the needful and refund the amount as soon as possible.

I was charged for my bus booking, thought that the first booking was failed (it was showing confirming ticket with bus operator, however no booking information was received) so I booked the same seat again, but again I was charged but didn't get any confirmation or any sort of communication from makemytrip. I request an immediate refund.

My registered mobile number [protected], email : chandu.[protected]@gmail.com

P.S. the payment ID for both the payments made is shared with you below.

Hello
This is Jayanti Pradhan

On 25/07/22 I booked two bus tickets from Pune to Dombivali (Pink bus- Neeta tours) for 27/07/22 through Make My Trip (MMT) website... My payment through credit card was successful but at the same time I received message from MMT that their server is down...Hence I didn't receive tickets nor the booking Id...Now without ticket booking id I can't raise a complaint on their customer care.
I request MMT to refund ₹1011 to my mode of payment immediately.

Hi Team,

My flight from India to Manila via Bangkok which was scheduled to be depart on Feb 8th.
However Airlines cancelled the flight and Makemy trip says they requested a refund from airlines . now, its been 6 months and there is no refund yet.
Booking ID : NN2UUPPM2Y14C1GF8187

request you to help me on this.

Sir,
I booked a bus ticket from Nagpur to Aurangabad for date 26/07/2022 of Humsafar travels and I paid the required amount but still I didn't get my bus ticket on mail or on my contact number nor I get any of refund amount in my bank account.
Here is the proof of payment

On 25/7/2022 i booked ticket for khurana travels through MMT from Nagpur to Nanded. I did the transaction twice after1 hr interval through my credit card. Both time money deducted but ticket not booked. Please resolve the problem and refund my money

5 March 2022 Ticket for Ahmedabad - Delhi - Chicago - Charlotte.
Booking ID : NN2DACEOK9ECVIBV4644

We received the message from United Airline about cancellation of Delhi - Chicago flight, whichi forced us to cancel the complete booking. Cancelled ticked and raised the refund claim, It keeps updating various status but refund is still not received.

I keep getting various repititive updates against my Refund request, last update was on 20-June, Awaiting refund from Airline,

Following are datewise updates :

Ahmedabad - Charlotte Oneway Flight

Special Claim

Request ID :[protected]

Airline is yet to confirm refund

Created 03 Mar 22 • Via Online Request
flightimg
Ahmedabad - Charlotte Oneway Flight
Special Claim

Request ID :[protected]

Airline is yet to confirm refund

Created 03 Mar 22, 06:38 PM • Via Online Request

Booking ID

NN2DACEOK9ECVIBV4644

Support Request Tracker
06:38 PM

03 Mar 22

Support request created
We have successfully received your request for support and are working on it right now.

02:51 PM

24 Mar 22

Documents have been validated
We have validated your documents successfully and will now process the request as per airline policies. We will keep you posted about all further updates.

02:52 PM

24 Mar 22

Awaiting refund approval from the airline
We have sent your refund request to the airline, as per protocol. As soon as we receive an approval, we will initiate the refund process.

02:53 PM

24 Mar 22

Documents have been validated
We have validated your documents successfully and will now process the request as per airline policies. We will keep you posted about all further updates.

04:37 PM

24 Mar 22

Awaiting refund amount from the airline
We are constantly following up with the airline regarding your refund request. As soon as we receive the refund from the airline, we will initiate a transfer to you.

04:47 PM

20 Jun 22

Airline is yet to confirm refund
We are in constant touch with the airline to confirm and process your refund. We thank you for your patience.

NOw, I am running out of patience, Please take up with concerned authorirties and get the updates and refund positively.

With Regards

Hasit Mehta

I just booked a seat in "Global travels" from my make my trip app and the online transaction went smoothly my money also got deducted from my bank account but why didn't I recieved a message or a email about booking of a seat or finalised ticket.
And if not then why did the transaction deducted my money.

I want you to reply this as soon as possible plz...

I had booked bus ticket from Mumbai to Bangalore from makey trip application.
I had dont the payment successfully from google pay ..but i did not recieve any confirmation email or a msg ...or even a notification about the bookings..and they are showing that no bookings are made

My flight was cancelled by the airlines and i have not received any refund on my Makemytrip account so far its been almost more than 2 month now waiting .
Even after cancellation and claiming for refund it still says -Your refund application for 4DY7ML sent to Alliance air is still pending approval. As per the airline, delay is due to limited staffing during these unprecedented times.

Once they process the refund, it will be auto-credited to you.

Kindly look into this refund case as soon as possible. I am tired of waiting for the refund now and it is pissing me off to ever book again from Makemytrip now .

Booking confirmation not received, booking made on 10 July, 13197 rupees debited from [protected]@okhdfcbank to makemytrip.[protected]@hdfcbank.

Dear Sir,
The refund of the flight fare after cancellation has not yet been completed. Please look into the matter.
PNR number: BILG3V
Name: Ronak Sinha
Yours sincerely
Ronak