MakeMyTrip India Complaints & Reviews

I Booked a flight through Make my trip (Feb 13, 2020) before the pandemic. Due to the international travel ban, the flights were canceled and I was intimated in Dec that flight has been canceled on Dec 11, 2020 and it will take 60 days for refund and I provided by bank details but I have been waiting till now. Each time the SLA is breached the ticket is closed by the MMT team and new number is generated

Over a period of now more than 2 years I have been following up with makemytrip and even with the airline but each time I'm give a new time period for refund and a new reference/complaint number

Booking ID: NN[protected]

Reference Number([protected]
Reference Number([protected]
Reference Number([protected]
Reference Number([protected]
and so on.
I'm now pissed with the customer service and need immediate action

This has reference to my very bad experience with Make my trip.
1. w.r.t booking number NN2C0OBTN0RGEXNC5741, I was supposed to travel on 4 July 2022 from DEL-ADDS-LAGOS which I had requested for Date change to 18 July 2022 and Pooja Verma had attended to me (on 29 June2022) and confirmed me change has been done and sent me a payment link and I paid for the same.
2. To my surprise I was still getting Travel alerts for 04 July 2022 travel. I had called up Make my trip call center and checked regarding the same. I was told my travel date has not been changed, which came as a surprise. I asked them to keep my ticket open as I was told the difference in fares is not showing up and I should contact them after 3 to 4 days.
3. Meanwhile I got a call from My friend whose ticket was booked by me. His booking reference number NN25WVXG2S2VCEL67723, was supposed to travel from Lagos-ADDS-DEL on 4 July 2022 i.e his ticket has been changed from 4 July to 18 July 2022. He had to go through harassment at Lagos Airport and had to pay for date change to travel on 4 July 2022. What became clear in my mind is Pooja Verma had changed his ticket on me repeatedly telling her about my PNR i.e AWWNLQ for which date change has to be done. Call records can be pulled out to verify the same.
4. On 8 July 2022 I called up Make my trip and requested for the same date change to 18 July 2022 for my ticket i.e DEL_ADDS_LAGOS. I was sent a payment link this time by Nita Ghosh . I made the payment and a confirmed ticket was sent to me .
5. On 16 July 2022 onwards I was trying to do my Web check in for the same but failed, on calling up Make my trip call center they said they will get back to me but no one called back.
7. My horrible experience with Make my trip never ended, this time at the airport Ethiopian Airlines had to say they have not received any payment from Make my trip towards the date changed.Again I had to pay for date change and No Show charges.
8. I wanted a full enquiry of above set of events and how are you people going to compensate me for mental torture and financial losses which I had gone through and get back to me ASAP .
9. I am out of India in LAGOS and can be reached on my Local number +234 [protected] .
10. Attached all call records done to your call center and Ethiopian
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Attachments area

Hi,

I have been using make my trip ICICI card, for past 1 year
and when I contacted ICICI customer care, they told me that they have been transferring my rewards to make my trip wallet, but when I checked my wallet balance was showing as 0.

When I tried reaching make my trip customer care, the automated voice ask to enter 6 digit of my card, and as soon as I enter, call gets disconnected.
I have tried more than 20 times, and this is getting worse.

Please respond and resolve the same ASAP.

Regards,
Richa

Hello,

I'm Pratiksha Singru.

I recently graduated from medical school. I was in Guyana, South America, studying.

On March 21, 2020, I had a flight with British Airways that I had reserved through Make My Trip, a reputable travel agency. My booking id is NN[protected]. However, due to COVID, I was unable to fly. On March 20, 2020, I received an email from British Airways informing me that the flight had been cancelled. When I contacted British Airways after that, they advised me to contact the agent through whom I had purchased the ticket. When I contacted MakeMyTrip, they informed me that the flight could not be refunded in full. There is only one date change option available. Because the United Kingdom closed its borders during COVID, I had to book my flight back to India through the Indian high commission in its place. After that, I tried contacting them several times to double-check, but MakeMyTrip was not responding properly. They were always emailing me and saying that they had raised the query and that it would take 15-20 working days to hear back from the airlines. I'm back in the country, and as a student, I have no plans to leave the country after this degree programme because I intend to stay in India. I called, texted, and emailed MakeMyTrip every day before the deadline, but they wanted to look into the same issue. Time and time again, I informed them that the due date was approaching. Please let me know what is going on in my case or give me a refund because the amount is not insignificant. After April 30, customer service called and told me there was nothing we could do. Is this how any company operates? I am a middle-class person who took out a loan to further my education. 1 rupee is also significant to us. The amount was 78091 rupees.

I hope you understand my issue and will do your best to resolve it as soon as possible. I've attached screenshots of the Makemytrip and British Airways emails. I'm hoping you'll be able to find a solution. Your cooperation and assistance are greatly appreciated. Thank you incredibly much.

In this regard, Singru and Pratiksha

Booking Id NL[protected] The holiday package for my family of four, discussed by MakeMyTrip is different from what was finally provided to me after the payment is made. The itinerary for which i paid is not visited. How is it possible. The tickets, pickup and drop points are different from what was promised to me. The return bus ticket is booked by MakeMyTrip from Munnar to cheenai and i am being dropped at Kochi. On enquiry I am asked to make my own arrangement to reach Munnar for boarding the return bus. The entire package for 3N including the bus return tickets were done by MakeMyTrip. Instead of booking the return ticket from Kochi to Cheenai, the ticket is booked from Munnar to Chennai but i am being dropped at Kochi only.

Booking Id NL[protected] The holiday package for my family of four, discussed by MakeMyTrip is different from what was finally provided to me after the payment is made. . The promised places were not visited but charged very high The return bus ticket is booked by MakeMyTrip from Munnar to cheenai and i am being dropped at Kochi. On enquiry I am asked to make my own arrangement to reach Munnar for boarding the return bus. The entire package for 3N including the bus return tickets were done by MakeMyTrip. Instead of booking the return ticket from Kochi to Cheenai, the ticket is booked from Munnar to Chennai but i am being dropped at Kochi only.

Gyi hu or the way they were

Ek baar baat nhi hai na to be a

The same time as a great day

Dear Sir / Madam,

I am writing to you to raise an issue about Name Correction in international air tickets which is booked via MakeMyTrip

We have booked a ticket from MakeMyTrip (22 Jun 2022) having PNR J69FMX, WEAACF from New Delhi to Kamloops, BC Canada. In our passport there is no Surname. While booking ticket we have discussed from MakeMyTrip Ludhiana, PB via phone call what information do we need to enter...

I cancelled my train ticket from MMT on 18th July 2022, it said I should get the refund by 20th July. But I haven't received any money regarding this cancellation although the app says that the amount has been sent to my bank account.
There is no way for me to reach out to MMT to get this cleared.

I am waiting to receive money after ticket got canceled in IRCTC which was booked via make my trip ...IRCTC portal is showing " Refund ID[protected]Refund Date3 Jul 2022Refund StatusREFUNDEDBank NameMAKE MY TRIP INDIA PRIVATE LIMITEDReference No[protected]Refund Amount₹ 1930.0"
They haven't refund me the money .

We were promised stay with make my trip, but the hotel denies our stay and we have to book it on ourselves. So we need the refund money

Travel Date:[protected]:50:00
PNR No.: V77S6C
Segments: IXC-DEL, DEL-PNQ
Ticket No.: [protected]

This had to be refunded as I could not travel due to illness. Seeing the Medical Certificate my cancellation charges were waived off by Vistara too, But between Goibibo and Vistara I am left to run around calling up both everyday to find out why the refund is not coming to me. I am always told the other party is to blame. This is nothing but pure harassment. Can someone look into the matter?

I’ve recently applied for TripMoney card by MMT for an upcoming foreign travel. Post my trip, I still has INR 24k left in my card, which I requested to he transferred back to my bank account. Despite multiply follow-ups over 1 month, it hasn’t happened so far.
The customer support can only be reached out via EMail and they have stopped responding.

It seems I have been cheated of ~ 24, 000 Rs and there seems to be no way of getting it back.

I have limit of 20000 travel balance by trip money but I’m final page I’m not able to transact as capital float customer care executive told me we don’t have problem for our side please help

I accidentally created an account on make my trip and cannot access now. I tried to delete it by looking into the account but couldn't find an option 'to delete'. Why doesn't make my trip have an option to delete while every other site does.
This is very annoying so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful.

I had loaded 9000 money into their account for a flight booking
Upon making transaction, transaction fails with internal server error.
Seems internal gift card has technical issues from MMT(acc to customer care)

I reported it to customer care but they were not able to resolve.
I asked for either a resolution or give my back my stuck 9000 money back, but they stopped responding
Very bad behaviour from customer care.
Please help me to get my money back. Requesting a refund

Case was being handled by Peeyush Kashyap Peeyush.[protected]@makemytrip.com

My email-id: [protected]@gmail.com
Date of incident: July 15, 2022
MMT Reference No.[protected],[protected]

July 11 i booked flight ticket and i paid 5568 in credit card and flight ticket got cancelled by MakeMyTrip and still i didn't receive the money from MakeMyTrip and it's been 10 days...i want immediately refund from MakeMyTrip.

Flight booking made in 2019 with Jet Airways and Make My Trip. Booking ID: NF[protected]

Have been following up for 2 years, every time MMT sends the same automated mail. Now, I cant even find the booking in my historical bookings section. They expect a customer to just forget about their hard earned money. I had taken an insurance with them for the trip as well, still I did not get the refund. What good is your insurance plan, pls tell me?

I want a refund asap pls, this has gone on for too long. Ideally they should refund the entire amount including the convenience fee + insurance scams that they make people buy, because all MMT has given to me in this case is inconvenience.

I saw on the news that Jet Airways is processing all refunds. Pls refund my money along with the applicable interest for 2 years.