Claimed

MakeMyTrip India Complaints & Reviews

2
Last updated Apr 30, 2024
Complaints 8078
Resolved
3068
Unresolved
5010
Quick Links
Statistics
Share
Contacts

File a complaint to MakeMyTrip India

Having problems with MakeMyTrip India?

File a complaint and get it resolved by MakeMyTrip India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
MakeMyTrip India
Customer Service Contacts

MakeMyTrip India Phone Numbers

Toll free
1800 102 8747
425
407
1800 118 747
114
150
Phone
+91 12 4289 8747
383
283
+91 12 4462 8765
101
140
+91 12 4462 8747
77
141

MakeMyTrip India Website

MakeMyTrip India Head Office Address

Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India
122016

MakeMyTrip India reviews & complaints page 79

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
Bhuvan Bussa
Feb 20, 2022
Report
Copy

Account delete mmt

Website:www.makemytrip.com

Hi
i want to delete my makemytrip account, i accidently created with a another email
thankq...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
N
Nimita Khanna
Feb 19, 2022
Report
Copy

Cheating RO monika sharma

Monika sharma is a cheating she is ro for our trip [protected] this is her mobile number ... she does not support... make my trip is doining fraud along with her...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rathi21489
from Chennai, Tamil Nadu
Feb 19, 2022
Report
Copy

Driver charged extra cash for driving

Hi,

Single lady with a broken arm was travelling alone on the below ride. Driver Sunil took advantage of this and refused to take the regular route and was insisting on taking an unsafe route. While the passenger insisted on taking the regular route, the driver forced customer to pay additional Rs 250.

Driver had also come 10 mins late for pick-up. So the passenger was forced to pay additional amount in order...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I had booked a Goa - Mumbai Flight on 24th January 2022 by using the Future Travel Voucher Code offered by make my trip vide email dated 16th December 2022 (Booking ID: NF7OY69SS3ZENHPI8421). Despite the said voucher being of Rs. 2000/- I was been asked to make payment of Rs. 500 by make my trip while booking. The said flight was cancelled by Air Asia and after which they have refunded the amounts.

This is to inform you that...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Saityabrata
from New Delhi, Delhi
Feb 19, 2022
Feb 19, 2022
This thread was updated on Feb 19, 2022
Report
Copy

Online fraud by the company

Dear Sir/Madam

I bought my two flight tickets of Air India through the makemytrip website to go from Delhi to Guwahati ( 19th March 2022) and return to Delhi( 21st March 2022) . The detail in my departure ticket ( from Delhi to guwahati) was not put correctly by makemytrip in the ticket ( they have put guwahati to Delhi). So I have called customer care of makemytrip to correct the details. The customer care person has said...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Saityabrata
from New Delhi, Delhi
Feb 18, 2022
Feb 18, 2022
This thread was updated on Feb 18, 2022
Report
Copy

Online fraud

Dear Sir/Madam

I bought my two flight tickets of Air India through the makemytrip website to go from Delhi to Guwahati ( 19th March 2022) and return to Delhi( 21st March 2022) . The detail in my departure ticket ( from Delhi to guwahati) was not put correctly by makemytrip in the ticket ( they have put guwahati to Delhi). So I have called customer care of makemytrip to correct the details. The customer care person has said...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aakase
from Kochi metropolitan area, Kerala
Feb 18, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unable to download e-ticket

I have booked flight from kochi to Delhi using make my trip app in airindia . I haven't received email/ WhatsApp/ sms confirmation from make my trip / the airlines regarding Booking confirmation. The app shows booking is confirmed and asks us to download e-ticket. But when we click on the tab it shows download failed....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
abdulhamid9735
from Thane, Maharashtra
Feb 18, 2022
Report
Copy

MakeMyTrip Deficient Services

Address:Thane

Hi Team,

I had done Bus booking on 17 Feb 2022 evening for Bus booking from Mumbai to Indore from MakeMyTrip.com for journey on 18 Feb 2022.(Details mentioned below)
Due to unforeseen circumstances had to cancel booking at night around 8 PM but tried from MakeMyTrip App as well as MakeMyTrip website but both places getting error as "Something went wrong
Sorry, there is some error.Please try again" on clicking...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kadirklmk54
Feb 18, 2022
Report
Copy

Refund delayed for long

Address:No.132, ROAD STREET, RANDHAM VILLAGE, THELLUR POST, ARNI TALUK, TV MALAI

I cancelled my flight from Chennai to Portblair in the Air India flight.
I was assured full refund by the Airlines as a Goodwill gesture.

But its been 1 month makemytrip did not give any refund to me.

Its a very disappointing experience with makemytrip when the refund payment is not processed for so long

Kindly help me get my refund.
[protected]@gmail.com...
+5 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
Upma Bhardwaj
Feb 18, 2022
Report
Copy

Refund not given to us In the wallet

We had a international flight booking for bali and due to COVID it was cancelled. We initiated a refund and accordingly make my trip sent us a mail about the refund process and it showed that it has been transferred to wallet. But there was no such refund....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
parmeet14
from Kolkata, West Bengal
Feb 18, 2022
Report
Copy

Refunds - Urgent

Hi,

I want my tickets refunded. My parents came to Melbourne in 2019 from Kolkata and booked tickets with make my trip. Due to covid they were stuck here for 2 years and in the meantime the Thai airways stopped the flights from Mel to kolkata

So i booked them different flights to fly back. I requested for refunds from them which happened on 9th Feb and they said it will take 180 days. I followed a couple of...
+5 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
N
nkSneha
Feb 17, 2022
Report
Copy

Better don't make my trip

I had booked my honeymoon tour via MakeMyTrip.com, in my itinerary I had 10 Places to visit hardly 4 places were covered. When I informed my issue to MMT they didn’t bother to assist and the relationship manager Rupini switched off her mobile and other girl named Akanksha was giving me lame reasons for not assisting me. This gentleman named Akshay calls me and says mail, "Please mail us your issue. We will assist you immediately, " and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sa0208
from Hyderabad, Telangana
Feb 17, 2022
Feb 17, 2022
This thread was updated on Feb 17, 2022
Report
Copy

Did not receive any refund

I booked a Jaisalmer package for 3 days in January. but due to Covid, flights got canceled. I approached MMT for a solution and I was promised that I would get approx. 90% of the booking amount as refund and was told by their customer representative that it will take 7-10 days. It has been more than 20 days and I have not gotten any refund amount. I am trying to reach out to the customer executive for an update, but I am not even getting...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Z
Zoeb ali
Feb 17, 2022
Report
Copy

Flight rescheduled and refund issue

For the above booking I had my flight scheduled on 1st March at 12:30PM from Mumbai and was about to reach Kochin by 2 PM for day 1, but the flight has been cancelled and new rescheduled flight will make me reach Kochin by 7:30 PM, if so then my day 1 is completely wasted.

Also I did webcheckin and paid 600rs extra for seats on airplane, now I need to webcheckin again and pay extra.

This behaviour by MMT and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
NipunGoel
Feb 17, 2022
Report
Copy

Not refunding cancelled flight ticket amount

I have booked a Srilanka tour through MMT. In that there are 2 flight tickets from Delhi to Colombo (GoFirst) and 2 return tickets from Colombo to Delhi(Go First) are booked . Both side flights are cancelled by GoFirst so they returned my money back to MMT (Email Screenshot is attached). But even after tring from last 2 months MMT is not responding to my money return request.

Total refund money : 36358/...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Hitesh Godiya
from Surat, Gujarat
Feb 16, 2022
Feb 18, 2022
This thread was updated on Feb 18, 2022
Report
Copy

Unable to remove Previous bookings from my account

I would like to get my previous bookings deleted.
If that is not possible i would like my account to be deleted completely.
There is no option to contact customer service from MMT website.
Phone numbers found on net are also not valid.
MMT account details:
Email: [protected]@gmail.com
Number:[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sreepady.corp
from Hyderabad, Telangana
Feb 16, 2022
Feb 16, 2022
This thread was updated on Feb 16, 2022
Report
Copy

Actual refund is not initiated and no customer support executive to speak.

Address:patancheru jp-colony, Road number -3,Patancheru.502319

I have booked from Hyderabad to goa with PNR -ABMYA.
1. I have changed date for which airline has refunded around 4000 which make my trip didn’t refund.
2. Airline has cancelled flight due to some reason and they have refunded full amount to makemytrip of around 4000 but MMT refunded only 466.
3. MMT doesn’t even have a proper helpline to speak with customer care

Total amount of 8800 need to be refunded....
+3 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
L
LokeshKumar972017
Feb 16, 2022
Feb 22, 2022
This thread was updated on Feb 22, 2022
Report
Copy

GST invoice for flight tickets are not in my name

Address:Gurugram

This is regarding a journey I have availed from Delhi to port Blair via kolkata and vice versa. In the flight booking invoice from Kolkata to portblair which was a Go Air flight, under Name it is showing MakeMyTrip instead of my name. Kindly resolve the issue since I need to avail some benefits from my office. It is also to add that in the Get Bill for flight from Delhi to Kolkata which was an Indigo flight, my name is given under name heading....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
Booking id ad[protected]
1+1 buffet was booked on 12th feb 22 specificaly for dinner on 14th feb 22 at viva holiday inn sec 90 gurgaon and hotel ie service provider refused to accept the booking on 14th feb 3pm for the same and denied to offer the buffet at the price purchased from make my trip

want refund of my booking of 1474 rs as in this case service provider has refused to offer the services on the specified datebr...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rahularies88
from Gurugram, Haryana
Feb 15, 2022
Report
Copy

Received another person's VISA

Address:Building No. 5, Tower B, P-5, P-4, DLF Cyber City, DLF Phase 2, Sector 25, Gurgaon, Haryana 122002

I applied for VISA to Dubai on 9th Feb and received a VISA on 14th Feb, but it is not mine. It is of some other person, who is not me. I tried to resolve this but I am not getting any other solution. I've attached the VISA that I've received.
My booking id is: NV[protected]...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy