MakeMyTrip India Complaints & Reviews

Huge Mislead.

It's a mislead concept while booking a outstation air transfer cab/taxi.
Where I had booked a transfer from Jammu airport to Katra it asks 👉🏻 per car and gives counter(-0+) numbers to select.
So per car is clearly common sense that how many person for per car.
I had to book it for my Mom and Dad i.e 2 person. And proceed for the payment and completed.
As like Ola/Uber when u select no. of people the fair changes, same way here also it changed i.e. amount x 2 (bcoz.2 person)
And later in the receipt it tells you that it is not the count for no. of person but the number of cars booked.
So I have booked 2 taxi for 2 person wherein I wanted 1 taxi only for 2 person count from airport to Katra.
I am unable to cancel 1 cab as it's not refunding my money back.
I want to cancel one taxi from my booking.
I am sending the screen shot with the booking ID which is easy for you to figure out the request I am doing.

Also, The booking in the App states that it's valid till 28Feb and that it's completed, which I haven't yet used. That's totally terrible. The receipt I have received says this activity for me is valid till 31st Mar, as I want to use it on 14th Mar as planned for me.

I had a call with customer care where no. of executives agreed that it's a mislead with words in app which have manipulated my requirement/request.
it's been 10-12 days now always I get to hear that sir give us 15 mins or sometime to resolve it.
But yet as I am writing you on 14th Mar itself early morning.
I had got agreed for negotiating a middle way but now it's high time.
Mr. Deepak also agreed the mislead through app as he is supervisor, and requested on couple of calls for negotiation, as to use 1 cab now and 1 cab with some more months extension. So I shod get 2 different receipt as split of earlier. Also on 13th I had call with them to finish this up but yet failed to do. And I had cleared that I want an email and split of receipts before 14th Mar which has not done. But now I am taking this issue bcoz today when I will request for 1 cab to be used they will forcely state that they sent 2 and then the vendor plays his card and bluff that I had requested for 2 cabs and then on airport only used 1.

I want to cancel 1 cab from it and should get my refund of that cab 100%.

I want justice on the issue and want my money as a refund.
Make My Trip deserves the punishment for this as I was a high user of MMT but they couldn't keep up the trust for 1 issue.

In regards to my cancelled flight with PRN - DHJ1YI, it has been more than a month since airlines have cancelled the flight, the Indigo people confirmed that they sent the amount to the MakeMyTrip but MakeMyTrip hasn't sent me the money in my account . Also I tried to contact MakeMyTrip many times regarding to my refund but they haven't responded to me. Even on their app they hasn't shown anything regarding to it and also I have not received any refund money in my UPI or account.

Following are few details:
PRN - DHJ1YI
Flight- 6E 5237 (BDQ to BOM)

Kindly request you to do needful,
Thank You.

My 2 flights were rescheduled in february, one was from Delhi to Silchar and the other one was from Silchar to delhi. I have canceled my flights and asked for a refund, but I haven't received any confirmation yet about the refund status. Kindly look into it. I'm attaching the needful details for your reference.

I have tried several times to their customer care no but no response in refund status as there was no option in that...

Dear Team,
I was book ticket from Mirzapur to Ghaziabad for travell on 7th Mar 2022, At the night bus was having some issue near Kanpur, he left us on Highway and not provide us any alternative option for travell bus operator left us in the mid of journey, I tried to complaint in MMT but no one picking up call, I Already raise ticket for support but no response get for Refund of my money, pls arrange to refund of money and take action against this bus operator, this is very irresponsible behaviour of him and I am so disappointed from MMT, this is happened 3th time with me

I had booked bus ticket on dated 11.03.2022. While the message came in my mobile. But when I got settled, I was told that there is no booking in the bus. Due to which the amount was also deducted from my account. Now what is the easy way so that I can get the amount back?

We had booked a holiday package in Thailand from Makemytrip (booking ID - NL[protected]. However, due to the onset of Covid-19, the trip was cancelled by the provider (Makemytrip) and we were told that the booking amount will be made available as credit shell for future use. The amount corresponded to Rs 12000.

However, the mail ID and the mobile number was lost and we had informed the same to Makemytrip as well as the consultant (Jasmine Bhatia, phone - [protected]) immediately and asked for the credit shell to be transferred to the new MMT ID that we created.

It has been more than a year of following up but we still haven't received the same, in spite of repeated assurances from Jasmine and MMT customer care executives. This is plain and simple harrasment. All I am asking for is access to money that is mine, in order to book alternate services in MMT, I am not even requesting for a cash refund but still the attitude and response from MMT has been pathetic.

Booking id : NH[protected]
This is regarding the loss i faced only due to irresponsible response from MMT.
I am a member of MMTBlack exclusive.
I booked 2 rooms in a hotel from 11 to 13 Mar and paid the whole amount. Due a medical emergency i was unable to travel and informed this matter to MMT customer care on one day prior to check-in, accurately on 10 mar @ 1400 hrs. Got a reply that they will contact the hotel for any provision of refund and will get back to me accordingly. Further assured me a resolution within 24 hrs. After many hours passed I didnt got any response from customer care. I made multiple calls on that day. Every time, the reply was " we are unable to contact the hotel". Even after 24 hrs i didn't received any call from customer care. Then i tried to contact the hotel directly in my own way. Luckly they were very cooperative and agreed for refund for only 1 day as check in time already passed for the another day.
From above it is evident the MMT team doesnt have even the correct contact no of hotel nor interested to make any resolution. Due to their inefficiency only i lost my money. MMT must make good for my loss which happened due to mismanagement.

Horrible service from make my trip ... looking for a refund from past 3 months ...and still they closed my ticket without any update or reason

In Dec'2019 I planned for a UK holiday trip from my parents with MMT for which they had asked relevant documents for verification. We were asked to courier the passports and documents to the below Visa office address.
Partha Mukherjee/Shivani Sharma
MakeMy Trip ( India ) Pvt. Ltd
2nd Floor Ideal Plaza
11/1 Sarat Bose Road
Minto Park
Kolkata: 700020
However we didn't courier the documents as my father personally visited the office in Feb'2020 in the above address, with all the documents and passports of himself and my mother for verification. Their they kept the passports for further verification and they said it to return back via courier once the process completes.

Due to COVID lockdowns across globe the trip was cancelled but my parents passports were not returned by the MMT Visa office. I reminded this to our trip coordinator from MMT shruti.[protected]@makemytrip.in([protected]), but she said they are not finding it out in their office. Since from our end no one has gone to Kolkata or their office after Feb'2020 (when the documents were submitted), we have not collected it personally nor received any courier.
Their given Visa contact numbers or email ids are no more working.

Details below for reference and verification.
(Toll Free Number:[protected] /[protected] Extn: 1222
Office Timings – Monday to Friday (10 am to 6 pm)
18th Floor, Tower B Epitome Building No. 5 DLF Cyber City, Phase – III Gurgaon 122 002, India)

If it was couriered then we should be given the courier number to track it. It is not being shared with us.

I doubt if they are doing the same regularly and misusing others passport.

I need help in tracking this and get back my parents passports.

Hi,

I have contacted MMT customer support several times regarding Booking Id: NN[protected]

I was supposed to get a full refund for a cancelled flight during lockdown but never received any update regarding that. I received calls from different executives who mention that they’ll handle my case until its fully resolved. One of the executives asked me to even share my bank account statements for 2 years from Feb 2020 to Feb 2022. I did all that was asked from me but never really received a satisfactory resolution. The support team promise that they’ll get back to me within 48-72 hours but its been two years since I am hearing this. Kindly help solve the issue and provide refund for the same. I hope I won’t be asked to wait for another 24-48-72 hours again.

Thank you

I am Suchika Naithani, My flight dated 26th April 2019 was cancelled by Jet Airways saying that MMT will refund the amount but I have not got the refund of ₹6, 251 yet.
After so many rounds of follow-up with both Make my trip and Jet-airways, I haven't got my refund back.

Below are the booking details:
Booking ID - NF[protected]
Name: Suchika Naithani
Mumbai to Dehradun
Jet Airways 9W-701
Date of Journey: 26th April, 2019
Mobile Number [protected]

Here by i want to convey that causing very much problem to connect with the person who resolve my issue!!!
Facing tooo much problem ..

Without any reason my flight has been cancelled on 2nd march i have raised a complaint against this but not any response from mmt …
If my problem is not resolved today i will file a complaint against mmt for this fraud

My old mobile number is deactivated as I've moved out of the country. Now I want to log back into my account to change some bookings I made previously. MMT keeps sending an OTP for logging in to my old number. The customer care number doesn't have an option of speaking to someone. I'm just so frustrated. PLEASE URGENTLY CHANGE MY MOBILE NUMBER!

Today i've tried booking train tickets from mumbai to mangalore II AC for the date 4th april 2022, my account is debited with Rs.4275.40 twice but booking is not successful. kindly refund me the amounts at the earliest to enable me to make the booking

Overdue by 3 days and yet the via application status says the application will be submitted by 7th March(3 days ago). What is worse, absolutely no way of contacting these creatures. no emails, no phone number that doesn't bounce the calls off and no chat that doesn't keep just keep bouncing you back to booking page. this company has no moral ground to keep operating. The refund docks 600 Rs as convenience fee- what is this convenience fee- a fee a fraudster takes from an honest customer for a fault that is not his?

Overdue by 3 days and yet the via application status says the application will be submitted by 7th March(3 days ago). What is worse, absolutely no way of contacting these creatures. No emails, no phone number that doesn't bounce the calls off and no chat that doesn't keep just keep bouncing you back to booking page. This company has no moral ground to keep operating. The refund docks 600 Rs as convenience fee- what is this convenience fee- a fee a fraudster takes from an honest customer for a fault that is not his?

Dear team,
this is very shameful customer service from MakeMyTrip side .
I have booked a hotel but by mistake I have mentioned wrong date . So I call for customer service for change my booked date or give refunds they say sorry they told me this is oyo hotel if they change so we will . Same told by oyo team when I call you oyo help line .
Both are blaming others company.
What kind of service they providing .
I am also known any policy break for customers .

I had booked a journey from Srinagar to Pune for travel date 9th June 2020. The flight was cancelled due to covid and I got message from MakeMytrip that the airline company has already provided the refund which I can use for other bookings until 31st Mar 2022.
Firstly there is no option provided on Makemytrip website for reschedule of the flight. After calling the support system, they have been just saying that the backend team working on it and providing 48hrs of resolution time frame. It has been 8 days now and no resolution has been provided yet. Even now after I called, they asked more 48hrs for the resolution.
Until this whole time I did not get a single call/email from them about the status of the request and I have already contacted them atleast 4 times to check the status of the request and still no resolution.

The PNR number for original flight booking was TEVB2N.
I need to book flight tickets for the journey end of Mar 2022 and due to constant delays the flight prices are increasing day by day which is a potential burden on my end.

contact no for makemytrip : [protected]
website: www.makemytrip.com

I just recently booked a flight and it got cancelled adn my money was deducted and a promised refund. then i talked with the customer care it shows there is no such transaction.wht is this. my money is literally cut and no refund yet. they just provided a RRN number and nothing wht is this service.
7thmarch 2022
i need my refund

Hello Ma'am/Sir,
I was trying to use the feature "Lock Price and Pay Later" on your website, and I got to know from my friend is that the price paid during "locking the price" is adjusted with the full amount paid under the booking period. But when I tried doing the same, it is not showing the same for me. Refer to the below screenshots for more clarity.
First Screenshot is mine and the Second one is my friend's.
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