MakeMyTrip India Complaints & Reviews

I am Suchika Naithani, My flight dated 26th April 2019 was cancelled by Jet Airways saying that MMT will refund the amount but I have not got the refund of ₹6, 251 yet.
After so many rounds of follow-up with both Make my trip and Jet-airways, I haven't got my refund back.

Below are the booking details:
Booking ID - NF[protected]
Name: Suchika Naithani
Mumbai to Dehradun
Jet Airways 9W-701
Date of Journey: 26th April, 2019
Mobile Number [protected]

Here by i want to convey that causing very much problem to connect with the person who resolve my issue!!!
Facing tooo much problem ..

Without any reason my flight has been cancelled on 2nd march i have raised a complaint against this but not any response from mmt …
If my problem is not resolved today i will file a complaint against mmt for this fraud

My old mobile number is deactivated as I've moved out of the country. Now I want to log back into my account to change some bookings I made previously. MMT keeps sending an OTP for logging in to my old number. The customer care number doesn't have an option of speaking to someone. I'm just so frustrated. PLEASE URGENTLY CHANGE MY MOBILE NUMBER!

Today i've tried booking train tickets from mumbai to mangalore II AC for the date 4th april 2022, my account is debited with Rs.4275.40 twice but booking is not successful. kindly refund me the amounts at the earliest to enable me to make the booking

Overdue by 3 days and yet the via application status says the application will be submitted by 7th March(3 days ago). What is worse, absolutely no way of contacting these creatures. no emails, no phone number that doesn't bounce the calls off and no chat that doesn't keep just keep bouncing you back to booking page. this company has no moral ground to keep operating. The refund docks 600 Rs as convenience fee- what is this convenience fee- a fee a fraudster takes from an honest customer for a fault that is not his?

Overdue by 3 days and yet the via application status says the application will be submitted by 7th March(3 days ago). What is worse, absolutely no way of contacting these creatures. No emails, no phone number that doesn't bounce the calls off and no chat that doesn't keep just keep bouncing you back to booking page. This company has no moral ground to keep operating. The refund docks 600 Rs as convenience fee- what is this convenience fee- a fee a fraudster takes from an honest customer for a fault that is not his?

Dear team,
this is very shameful customer service from MakeMyTrip side .
I have booked a hotel but by mistake I have mentioned wrong date . So I call for customer service for change my booked date or give refunds they say sorry they told me this is oyo hotel if they change so we will . Same told by oyo team when I call you oyo help line .
Both are blaming others company.
What kind of service they providing .
I am also known any policy break for customers .

I had booked a journey from Srinagar to Pune for travel date 9th June 2020. The flight was cancelled due to covid and I got message from MakeMytrip that the airline company has already provided the refund which I can use for other bookings until 31st Mar 2022.
Firstly there is no option provided on Makemytrip website for reschedule of the flight. After calling the support system, they have been just saying that the backend team working on it and providing 48hrs of resolution time frame. It has been 8 days now and no resolution has been provided yet. Even now after I called, they asked more 48hrs for the resolution.
Until this whole time I did not get a single call/email from them about the status of the request and I have already contacted them atleast 4 times to check the status of the request and still no resolution.

The PNR number for original flight booking was TEVB2N.
I need to book flight tickets for the journey end of Mar 2022 and due to constant delays the flight prices are increasing day by day which is a potential burden on my end.

contact no for makemytrip : [protected]
website: www.makemytrip.com

I just recently booked a flight and it got cancelled adn my money was deducted and a promised refund. then i talked with the customer care it shows there is no such transaction.wht is this. my money is literally cut and no refund yet. they just provided a RRN number and nothing wht is this service.
7thmarch 2022
i need my refund

Hello Ma'am/Sir,
I was trying to use the feature "Lock Price and Pay Later" on your website, and I got to know from my friend is that the price paid during "locking the price" is adjusted with the full amount paid under the booking period. But when I tried doing the same, it is not showing the same for me. Refer to the below screenshots for more clarity.
First Screenshot is mine and the Second one is my friend's.
br...

Booking id is *AN2VTDB0HOLWMHDT0008*

_ My booking from PNR RE8T9D Srinagar to Dubai was cancelled by your staff without my permission. I had merely called to check the cancellation charges. After a while the staff calls me to tell me that he went ahead and cancelled my booking. Now I will have to rebook the ticket and pay the fare difference and the convenience fee. I don’t even know how much is the refund amount. All this because of your staff’s mistake. Is there no control mechanism in place in ur company? Why should I be penalized because your staff doesn’t follow policy and procedures.

Dear Customer Support,

The booking ID - NH[protected] was not made through my account. My email ID was used only for receiving the booking confirmation. However, the booking has been subsequently cancelled. However, the booking is showing on my account. Either delete this booking or delete my account associated with email ID [protected]@hotmail.com

Thanks for your help and support.

- Dr...

Dear Sir/Madam,
I have got two very short missed calls from make my trip today. Also, I received two emails from Savita Kumari saying the schedule for my flights have been rescheduled and they tried reaching me on my mobile number multiple times, but I didn't pick up the calls. The interesting point is, it's mentioned in the mail that if I don't acknowledge the new schedule for the flight, they will initiate a refund. That is very disappointing from such a reputed travel agency to give missed calls, to show that they have called me.
Thanks
Amar

Please initiate the refund to same source for APSRTC bus service canceled by operator.

Please find the below details:

APSRTC PNR : [protected]
MMt Booking Id : NU[protected]

I booked a ticket in APSRTC through MakeMyTrip and bus operator cancelled service on 17/Feb/2022. From 17/18 February 2022 I haven’t received any refund. I don’t have a point of contact to speak.

I have referred my friend vide my ID [protected]@dr.com on but my friend who registered with email id [protected]@gmail.com never received the referral bonus neither I.

Please look into this matter

Worst and the most pathetic service ever. Have exclusively used MMT for booking from past 6-7years. (Never ever again) This is in regarding to a booking made for my mother travelling on 14th feb for a flight from Ahmedabad to Belgaum. Booking id: NF7C3BHWBGIM22W40297
1. We make bookings in the flexi category paying extra money so that in the event anything goes wrong we can make the necessary change.
2. On 14th feb my mother woke up with excruciating stomach pain and realised she wouldn’t be able to travel in this condition. Her flight was at 7.30pm and flexi allows u date change till 2hrs prior. We called MMT at 9.30am and spoke to someone named Pallavi. She said she will get back to us to confirm date change.
3. We didn’t receive any calls for two hours. We tried calling starair airline, they said as the booking is third party we have to change through them.
4. After repeated calls they kept telling us that they are working on our issue. AFTER 8-9 calls we received a payment link and were asked to pay 4000/- extra if we wanted the flight change. (This would have been 2000/-) in the morning. We made the transfer immediately and assumed the date change is done. We mailed them constantly for a confirmation. But received nothing.
5. After multiple calls we were told okay we will confirm. Still nothing. They kept passing the phone back and forth. EVERYTIME A NEW PERSON SPEAKS TO U. We didn’t know they had done NOTHING ABSOLUTELY NOTHING till we received the call from the airport asking us if we were making the flight. So basically all our calls were for nothing.
6. Once we got in touch with MMT AGAIN they informed us they will conduct an enquiry into the matter.
Its been 20 days and they have done AGAIN ABSOLUTELY NOTHING. NO REGUND CARRIED ON.
This is not about the money spent. Although for a mere date change which would have been 2000/- if it had been processed in the morning we had to pay a total of 18000/- in total for old plus new tickets.
This is about the trauma that a person who is unwell has to go through due to the pathetic service provided by MMT.
So folks kindly think a million times before using this kind of service

I booked a hotel room by make my trip app and payment was done online ..but according to hotel saff no rooms were available..

So how can i get my payment back..its was non -refundable

I tried to book a Cruise Trip in Goa through MakeMyTrip. An amount of Rs. 3317 was deducted through UPI on 25th February 2022. But, the booking was not confirmed.
Please process the refund at the earliest.

Train no 12779 booked 2 seats from Vasco railway to Pune dated 5 th mar, 22. it was written we will confirm get ticket and assurity of 3 times refund was given, when the chart was prepared it only gave us two RAC seat with same number, now I have to travel the overnight journey with one seat two people's, I was left without any option and have to now adjust on one seat. If you didn't have confirm seat then give me by 3 times cash back as I haven't got confirm seats for both individual. Current status is RAC 47 B1