MakeMyTrip India Complaints & Reviews

I've tried booking train tickets II AC from Mumbai to Mangalore Matsyaganda Express on 9th March for traveling on 3rd April 2022 in the names of Pooja Kishinchandani and Asha Rangwani.Twice my account is debited Rs.4075.40 but tickets not booked.I want the refund of the amount

Today i've tried booking train tickets from mumbai to mangalore II AC for the date 4th april, my account is debited with Rs.4275.40 twice but booking is not successful. kindly refund me the amounts at the earliest to enable me to make the booking

I booked a flight for 07/01/2022 from Mangaluru to Hyderabad with flight no. SG 4008. But the flight was cancelled and I requested for the refund amount through makemytrip website. But the refund amount was very low as it seems like I cancelled the ticket even though it was cancelled by the airline itself. So I had taken up the matter with Spice Jet customer service and they said the amount was processed to the agency account in the last mail. Regarding this when i tried to contact MMT they do not have any E-Mail ID working nor the Customer Service Number for these queries. So please look upto the matter and do the needful at the earliest as it had already been two months over for this refund. Details :
Name - Bhargav Edarada
Flight No. - SG 4008
Date - 07/01/2022
PNR - LHKDSX

Have checked-in to the hotel with early check-in option however they have not provided the same rooms which were shown on make my trip while making the reservation. When I asked the receptionist and their response was “speak to the hotel manager who will come around 12 pm”
Now what am I supposed to do? I have travelled with my family and expecting one more guest whos booking is also made by me for 4 bed room and it’s would be really embarrassing for me when they will see such pathetic rooms wherein they saw something else when I was making the booking. I called customer service today and they tried to contact hotel staff but they didn’t answer the call. I can’t stay in this room neither I can ask my guests to stay in such poor interior rooms so I want MMT to help me and get me out of this situation. I have attached both rooms pick what they have provided and what I saw online on MMT at the time of booking

Hello sir my booking tickets failed it shows refund processed but still not credited money in my account with RRN number[protected] and Book ID : NR[protected] please solve this problem sir thank you.

I booked flight ticket of Air India(AI-452) travelling from Visakhapatnam to Delhi with booking ID NF2URHQYR3HURGOM4835 on 10th March 2022
When I booked the tickets, I selected 4 seats for my family members to sit together.
However, when I received boarding pass, the given seats no on the boarding pass were totally different with what I selected, that make my family members sit apart. Because of this, my young kids have to sit far from parents.
What they suggested is to refund only for the seat that I made payment for.
Because I can not make my very young kids sit apart from me and my wife, I could not help taking another flight
I requested to refund the flight fare. But they didn't do by insisting that this mistake was not their fault.
I had no choice of cancellation through their website.
I already paid Rs 42, 578 but I refunded only Rs.5, 872
They are travel agency to take care of client who want to use their service and do have responsibility for scope of their work.
I've never experience of this poor service.
How can I resolve this kinds of poor service ?
I request full refund of this flight fare.

We had ticket from Kolkata to Lucknow by Gofirst on 27th March (W81LPP). It got cancelled and was not notified before 12th March 9.45pm. The most horrible part is that alternative flight could only be made from the same airline, that too with lay over option taking more than 7hrs. We had 3 senior citizens with us and we booked return flight, hotels and all others. Make my trip representative said nothing could be done to book a direct flight from other airlines. Do your company really think an alternative of a lay-over flight from the same airline, who has already dumbed us, with senior citizens travelling is a option to grab for? Is this the facility your company advertising for? Refunding comes like a joke here when we are left with no choice.
Following lodging this complaint, we got call from MMT executive who provided a voucher code on 14th March. With the help of the executive, when we tried to redeem the voucher at YONO Cash app on 15th March, it actually deduced Rs 20, 000 from us. Similar has been tried today on 16th March with the help of the executive and another 20, 000 Rs has got deducted. So, in the name of redeeming Rs 10, 488 upon flight cancellation, we are presently running with a loss of Rs. 40, 000. The executive is still trying!!! Is not it INSANE??? Should we complain cyber crime branch?

26/02/2022
name : ankit singh
flight details
from ukraine(kiev) to india(delhi)
flight was cancelled by airline due to world war b/w ukraine and ussr.
please refund my money as soon as possible.
otherwise i will file a case againt mmt.

I called to make my trip customer care tollfree number and from there I did not get any response so within 10 min I got a call he is saying hii namaskar mai make my trip se call kr rha hu aapne call kiya tha mai aapka kya help kr skta hu then I told about my problem that my flight timings was changed so he said please give me your pnr number and I gave him so he said don't worry mam just u have to failed complaint to make my trip and you will get new timings within 1hr I said ok sir but don't know procedure then he said don't worry mam I will help u with procedure just download anydesk I said why anydesk he said with that only u can do payment I said ok actually I don't have much idea about anydesk app so I have downloaded that then he said please accept it so I have accepted and then have deducted my amount 42000 it was big amount for me please help me and try to solve my problem please

The trip was scheduled on 21 St of March and the flight was cancelled during the last moment, they hav charged convience fees apart from that, i have not received the refund amount, please take legal action towards this fraud company

My airlines, GoFirst, called me to confirm on 15th March that full refund of my flight tickets to Amritsar from Kolkata and return will be provided. Travel dates - 25th and 27th March 2022. I have received email from GoFirst about refund being processed to MakeMyTrip but I have not received any money. MakeMyTrip has refused to provide me refund. Order ID NF72B5XFTHWJ5B2M1444

The flight has been cancelled and the refund if not given to me and they are charging rupees 5000 as a convenience fees..the whole trip costed 55000 which is a precious amount.tonme., they are very irresponsible and trying to cheat people by doing this technique

I booked a ticket for oct 2021 to fly from Delhi to Pant Nagar and on the day of flight the weather was not good and flight returned back from mid way back to delhi.
Airline gave me a written letter on letter head that i am eligible for full refund from MMT
when we raised the case to MMT they said they will check with airline to confirm the cancelation of flight
its been more than 5 months already and mmt has not processed my return and giving me excuses like airline is saying customer was no show or flight was operational etc.
i have provided the latter to MMT 10s of times and still every time they ask for a proof
booking number - NF[protected]

I booked 2 tickets from ahmedabad to kochi on 3 rd march of which payment was done through my gpay and i cancelled that booking on 28 th feb and the cancellation amount was said to be refunded to my account with in 7 working days but till today it's not done and my status of refund is mentioned as processed but i havent received those in my account. Kindly do the needful and dont trouble people.

Spicejet had cancelled Mumbai Srinagar flight as per Make my trip website. Hence we requested refund as per the website and booked another flight for approximately same date and time. Now Make my trip is saying the initial flight is rescheduled by the airlines so they cannot refund the entire amount.

I was looking for a full Tour package for Dharamshala from Mumbai to back to Mumbai.

And the first package link shared with us for payment was not working on 1st March, so we got a new one on 2nd March which is quite high due to flight fluctuations.

So I booked the flights from Mumbai to Chandigarah by myself and informed Prachi Vaity.

I saw the pickup & drop point is misprinted or miscommunicated as New Delhi instead of Chandigarh.

I am trying to connect to you regarding this since Thursday, all options are not reachable.

Kindly process my refund for the reduced KMs for Airport Transfer.

I would like to file a complaint against Make My trip. I had booked a trip with them to Sri Lanka. I had made complete payment for trip on February 13 for Rs. 195000 with a confirmation from the seller Pratibha that Rs. 1000 will be refunded to me. Till date I have been following up with her for this and she does not pick my phone or reply to my message. In addition, when I raised the issue, she started pressurizing me that you have to pay more money.

This is highly unprofessional attitude of the company. Please help

Recently I locked my flight price in MMT, in the email and whatsapp messages expiry time was not communicated to me. Later in the evening my price lock got expired but company is not accepting it. They are saying they communicated expiry time to me. Upon reopening the support ticket they are calling and saying the same thing that they communicated it to me, it's really frustrating by this point of time.

Sir/Madam,
The refund of Rs.6502 for the cancelled booking ID NH[protected] yet to be get credited in my account. Please kindly process at the earliest

We had ticket from Kolkata to Lucknow by Gofirst on 27th March (W81LPP). It got cancelled and was not notified before 12th March 9.45pm. The most horrible part is that alternative flight could only be made from the same airline, that too with lay over option taking more than 7hrs. We had 3 senior citizens with us and we booked return flight, hotels and all others. Make my trip representative said nothing could be done to book a direct flight from other airlines. Do your company really think an alternative of a lay-over flight from the same airline, who has already dumbed us, with senior citizens travelling is a option to grab for? Is this the facility your company advertising for? Refunding comes like a joke here when we are left with no choice.
I am sure your company will left with no answer or will reply "sorry for the inconvenience". I must suggest to adopt a better strategy this time; rather, the time has come.
I am sure I don't want to thank you...