MakeMyTrip India Complaints & Reviews

Accidently made a review on a hotel but expected anonymity after which was not the case. Hoping for the deletion of said review as I do not want it popping up on search results when my name is searched for.

I am writing to express my deep dissatisfaction and disappointment regarding a recent experience with my flight booking made through your platform. My name is kshitij rana, and I had made a round trip flight reservation from London to Delhi using the Makemytrip website on 23rd August.The original booking had my departure scheduled for 4th September 2023 and the return date was confirmed for 16th September 2023.

To substantiate my complaint, I have attached a screenshot of my original booking details, clearly indicating the return date as 16th September 2023.

However, I was shocked to discover that my return flight date had been altered without my consent or prior notification. The revised return date was automatically changed to 16th October 2023. This change greatly inconvenienced my travel plans and caused significant disruption to my schedule and commitments.

Immediately upon noticing this discrepancy, I contacted Makemytrip's customer care for a resolution. I explained the situation and voiced my concern over the abrupt change in my flight itinerary. The customer care representative informed me that my entire flight booking had been voided, and I was charged an approximate cancellation fee of 2000. I was further informed that the refund process would take an additional 7 days to complete, subject to airline confirmation. This has put me in an extremely inconvenient and frustrating situation, as I am now left without a confirmed return flight and facing uncertainty about my travel plans.

I am deeply dissatisfied with this outcome, as it was Makemytrip's error that led to this situation in the first place. Not only have I been unfairly charged a cancellation fee, but I am also required to now book a new flight at potentially higher prices due to the increased demand closer to my travel dates. This not only causes me financial strain but also significant stress and inconvenience.

I kindly request an immediate and comprehensive resolution to this matter. I expect Makemytrip to take full responsibility for the error in my booking, including the date change and the unjustified cancellation fee. I request a complete refund of the cancellation fee, as well as assistance in securing a new round trip flight booking for the original dates, 4th September to 16th September 2023, at the exact same price as my original booking.

I understand that errors can occur, but it is the responsibility of the service provider to rectify such errors in a manner that ensures customer satisfaction. I trust that Makemytrip values its customers and their travel experiences, and I look forward to a swift and positive resolution to this issue.

Dear *RAHUL*,

Thank you for booking your Flight ticket with MakeMyTrip. Your booking id is *NF[protected]* and the amount paid is *INR 6287.0*.

I had booked a flight (Srinagar to Delhi for 11 May 2023) on Air Asia through MMT, PNR No. Y5W95T. I cancelled the flight and Air Asia refunded the amount to MMT on 05 May 2023.

Despite dozens of phone calls and emails, and assurances, the amount has not been refunded yet.

Date o getting email: June 29
Date travel: July 1, July 2 - Bangalore to Kochi
NF2HJL4FJ6UKWVSX8784

Description of incident:
Was travelling between Kochin and Bangalore on July 1st week. Made all my bookings through MakeMyTrip. I had cancelled my ticket from Bangalore to Kochi. And booked a ticket for next day with family.

2 days before my travel got a misleading email from MakeMyTrip. MMT send me an email mentioning "Airline has cancelled my flight" which is not true. I was travelling, and this heading and content of email led to the misunderstanding that my travel with family from Bangalore to Kochi has been cancelled by airline. THIS FACTUALLY INCORRECT MESSAGE THAT AIRLINE CANCELLED MY FLIGHT resulted in our family booking another ticket for later date, and not travelling in correct date. A loss of 8000/- and airline marked us as no-show.

Worst experience with Make My Trip. Will use alternative flight booking options going forward.

Hello Dear All,

This is my personal opinion and anger about what happened to me. This is to inform you that, I booked online from the Makemytrip website 2 tickets AC sleeper bus from Rudrapur to Delhi on[protected] In the Booked confirmed Ticket Number was S-10 & S-9 (R S YADAV SMART BUS PRIVATE LIMITED. PNR No.[protected] which Boarding time was 10:20 PM from Indra Chauwk Police Chauki LandMark: Near the bus...

I made a gofirst booking on 1 may and my flight date is 27 maybut flight is canclled due to some issue and today is 17 augest its been 3 months they both gofirst and makemy trip not giving a properreply and both complaining each other for refund both are not initating my refund i am [censored]ing prblem from 3 months and many time i caaled both of their customercare
my booking id is NF7A0R523YE9FKDM6001
MY CONTANT EMAIL ADDRESS IS [protected]@GMAIL.COM

I want to change my personal email id to my hotel email id.

Hi, This is to bring to your notice that I have booked my international ticket via make my trip application from lagos to mumbai and paid INR 39, 644. After some days i cancelled the ticket via make my trip mobile app and
I received the email that my ticket is cancelled successfully which was well within the time frame, only if cancellation done within 24hrs before departure it is non refundable as per Airpeace policy but I cancelled the ticket before 20 days and since then I have been waiting for refund of INR 35, 106. I have been following up with customer care of MMT since a long time but they are saying that airlines is yet to confirm refund,
Now without any notification MMT is saying that the ticket non refundable and closed my request.
I need my hard earned money back. So I came in this forum. Such fraudulent travel agent companies should get banned from india who are looting consumer money
My booking reference id: NN2KUFQR6LAVJCA31015
My email id : [protected]@gmail.com

This is in reference to my ticket cancellation of Booking ID NN2KUFQR6LAVJCA31015 from Make my trip for Airpeace from Lagos to Mumbai flight as on 07th July 2023.

As per airline's policy says that if I cancel before 6th July 2023, I will get the refund after a deduction of INR 3353 after that it is "completely refundable". I cancelled my ticket on 18th June which is well within the time frame.

I paid total INR 39, 644 and after cancellation charges of INR 4538 as you mentioned in attached screenshot, I am yet to receive the refund of INR 35, 106.

It has been a quite long since the date I requested for refund but not yet received.

I have been following up with them since a long time also wrote emails to them but didn't get a valid response. Now they are saying that the ticket is non refundable. While cancellation of Economy flexi class is completely refundable as per the ticket terms and conditions

Kindly help me out to get the refund of my hard earned money.

Best regards
Janmajay Gajjar
[protected]

I paid for a ticket from hsbc upi and the payment was deducted, however the payment page did not refresh. After that I paid again from gpay and it was accepted. So deducted twice. Upon raising a complain mmt said that goods and service provided. Absolute fraud.

The issue - we booked a to and fro ticket from Abudhabi to Ahmedabad via MMT on Etihad Airlines. At the time of booking, the check-in baggage details were not available/mentioned hence the assumption being a default of 30 kg check-in allowance is provided. However, I was in for a very rude shock at the airport check-in, when the airline person said it was a no-baggage ticket! The options presented by the desk clerk were to either pay for my 30kg luggage or to upgrade the ticket. I had to pay 31, 000 INR for baggage and the upgradation of my ticket. I was able to afford it but what about people who work on minimal fixed monthly budgets?
This is a clear violation of customer communication where such important information is hidden at the time of booking thereby thoroughly misleading the individual and having them face unexpected financial and mental agony. Had MMT been transparent as expected in their information, I would have taken a very well-informed decision instead of being thrown under the bus or the plane in this case!
Being such a well-established travel operator, you resort to these low-sided tactics in fleecing your customers. Let me also mention that my return ticket also has no baggage. Do I again pay 30k for upgradation?
I expect MMT to be transparent while making bookings rather than leaving the customer in limbo.

I have a huge amount in my wallet following cancellation of my flight ticket which I want to utilise. However makemy trip not resolving my login issues

I had canceled a ticket on 24th June from NJP to New Haflong ( Kanchanjunga #13173 -25th june )
Booking ID : NR[protected]
The app shows the amount (Rs.1389) has been refunded but I have not received it yet.
RRN number order _M0czPT6L0qkP7K
Please look into the matter and do the needful.

That my family booked the trip from 15th may 2023 to 21st May 2023 and paid Rs.1, 99, 816/-(Rupees One Lakh Ninety Nine Thousand Eight hundred Sixteen Only) which included flight charges. On 9th May, Makemytrip people called and told me that the flight booked is got cancelled and informed us to book the flight from our side. But we couldn’t find flight for the date it was booked, the rates were so high so we requested to makemytrip to arrange flight as promised or cancel the package. When I spoke to the flight incharge i.e GOAIR, quoting our PNR number and GOAIR informed me that the refund from their side is already issued to Makemytrip on 10th May itself. But till today We have not received any refund either air or land arrangements made by Makemytrip. Please be careful while making bookings with MakemyTrip. When I contacted Makemytrip several times but didn’t get any response. After waiting for the period of holiday package, I asked for the refund. Till we have not received the refund or any other assistance. It is an unfair practice from Makemytrip. Suffered mental and monetary harassment. Hereby I am claiming a refund of Rs.1, 99, 816/- (Rupees One Lakh Ninety Nine Thousand Eight Hundred Sixteen Only) at the earliest along with a compensation amount of Rs.30, 000/- (Rupees Thirty Thousand Only) as interest amount as our money is lying with you since April 20th 2023.

I had paid Rs 6308 /- for Singapore Visa on 16 Jul Booking -ID NV[protected]. I cancelled it because their site failed to collect all visa documents. They sent SMS on 18Jul to me that refund of Rs 5708/-
But money has not been refunded as yet. It was mentioned that visa can be cancelled till 20 Jul as after that application will be sent for processing.

There have no option to contact them. None of their number[protected],[protected],[protected],[protected],[protected] work.
No email Id for customer support.

On 8 June 2023 I've tried to book a train from Bhopal junction to H Nizamuddin with the booking ID:-NR[protected] I Have paid total amount of 857.70 my till now i didn't get any refund of that amount and I've tried to reach the company but didn't get any response so please refund my amount the upi transaction id:[protected] my registered mobile number is [protected]

I had booked the Ladakh package on 1st May after paying 15000 as advance payment. But due to Go Air flights issue asked the company to either change the flights or cancel the package or change the package to another location on 2nd May itself. Even after numerous follow-ups no response received from MMT. At last on 4th I got response that money will be adjusted to new package. But on 5th I got the message that 8K will be deducted even I cancel or change the package. So I decided to cancel the package. ( same was mentioned in T&C). I got confirmation for cancellation on 5th itself. But even after 3 months I have not received the refund. As this was not customer fault but flight operator issue, company should have refunded the whole amount but instead company has not refunded any amount till now with no proper justification. It seems very intentional malpractice

I have booked air ticket on 21 june 2023 of mr. Tarun kumar dahiya as traveling detail destination pune to delhi, pnr- nzrkvk, booking id ldntandnrkv571727.
But some reason i cancelled this ticketon 23 june 2023. So not refund my money rs-1524

Hello, I Booked a bus ticket on make my trip on 20 July from Sirsa (hry.) To Chandigarh (pjb.) The bus was on 21 July . And when i go to Boarding point on 21 July, and I asked on the counter and i get to know that the bus got cancelled and i requested for refund on 21 July on 4:19 am
My further details are mentioned below :-
Ticket no. - B8GTFGEV(Operator PNR
[protected]_[protected]
22970)
Make my trip bus ID- NU[protected]
Total Fare- 432 rs.

I request make my trip to return my money as soon as possible.