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MakeMyTrip India Complaints & Reviews

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Updated: Jun 13, 2026

Complaints 8218

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3076

Unresolved

5142

So far, so good. MakeMyTrip India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MakeMyTrip India will keep up the work and continue to help more customers with their concerns even better 🤝

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MakeMyTrip India reviews & complaints page 9

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An amount of Rs 2541 has been deducted from bank account on 9th Dec 2021 around 6:40 PM (evening) during booking a bus ticket for 3 person (Koraput to Bhubaneswar ) but no ticket was generated. I Need refund. Please do it asap. I try to connect with your customer care number. But they have not received my call....

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I have cancelled my booking of a hotel in jaisalmer at "Rumi's homestay" from 30th dec to 1st Jan which I booked at zero cancellation scheme. I cancelled my booking on 19th Nov, 2021 but already 13days have passed and I have not received any refund. I have called in MMT customer care many times and even given my bank account statements from the date of cancellation still they didnot refund my amount and Everytime they are saying wait for...

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I have processed for a Flight booking from Bhubaneswar (BBI) to Mumbai (BOM) for 24th November, 2021 through your web portal. While processed for booking, I had selected the First Row Window Seat (4F) for which an additional amount of Rs. 1000/- was added to the Ticket price of Rs. 5, 382/- and accordingly I paid Rs. 6, 382/- in total for the booking of my ticket under Booking ID: NF7QJ0T6J1IZYJU24284 and PNR Y2607.

After the...

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I was booking a hotel on 23rd Nov from MMT, at the payment gateway the amount was debited from my account but it showed something went wrong in MMT and booking was not done.
I contacted the bank and they said the amount was credited to MMT....

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I booked 2 train tickets for Jaipur to Lucknow through MakeMyTrip. I had to cancel one of the ticket on 16th Oct. MakeMyTrip told me that I would get my refund by 2nd Nov. Today, it is 12th Nov and I still haven't received my refund. I contacted them and filed a complaint. I even provided them with my bank statement and co-operated with them. After a few days they called me back and told me that from their side they had already processed...

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Booking id : NU[protected]
Reference PNR : B62YRN3S

Booking date : 28th October
Ticket from Mumbai to Lonavala

COMPLAINT : After waiting at the bus stop for over 2 hours with no help from make my trip help line numbers or any other online available contacts i filed this complaint but it was not rightly acknowledged and later closed by the authorities. No contact of bus driver was provided and...

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Address: MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

Booking Id: NF[protected] Flight date : 9 Nov '21 Flight name: 6E-6219
I paid 4449 Rs. for the flight from Raipur to Indore. This price included 699 Rs. worth zero cancellation fee. It is written in the flight details page that in the case if cancellation is opted between Booking Date - 3 days to Departure; the cancellation charge would be zero rupees. But now when I am trying to cancel my booking, the make my trip page is showing...

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My old mobile number tagged to Makemytrip account is not working any more. Due to this issue I am not able to login into Makemytrip as it sends the OTP to my old number which is not working anymore. WIthout this issue ghetting resolved, I Am also not able to attach my new mobile number [protected] to my new account, . When reaching out to MAke trip customer care number they ont pick the ohone and redirect to their App . When I login to App...

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As of Make my trip shows on their website 24x7 customer care support but I tried call them at 6AM morning regarding my flight tickets queries...they auto answered for 10AM to 10PM and disconnected. So how can we rely on them for any bookings issue resolution at the time of any where ??...

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Website: makemytrip.com

Hi,

I made a booking on trujet flight for 29th-june-21 but the flight got cancelled by airline due to operational reasons.
The total amount paid was inr 2859 but mmt refunded me inr 2550 and deducted the convenience fees of inr 299 and it was mmt airline partner who has cancelled the flight and not me. They are only suppose to charge convenience fee when the flight is cancelled by us and not by the airlines since convenience...

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Address: Gurgaon

I booked a flight for New Delhi to Kolkata on 03.08.2021 for journey on 08.08.2021. However, because of some reason I cancelled the flight on 06.08.2021. At the time of refunding the amount, I selected transfer the money to original payment mode i.e Credit Card. However, the money got credited to my wallet and I am not able to transfer my money to my credit card account. I tried to reach makemytrip customer care but no one is picking up the...

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My registered mobile number with MYBIZ account at MMT is now deactivated. Even if I have email id and password I cannot login to my account as Login required OTP sent on mobile number. My refund was credited in MMT wallet due to flight cancelled because of COVID. I tried several times contacting customer services, all they have done is put the query on the robot which send me same message again and again. MMT Team, Yes, I know the refund...

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Address: Vsisiw swibev shiwi

New Calls payment service number and order money refund my amount...

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I had booked my hotel with MakeMyTrip,

My booking details are as follows:

MakeMyTrip booking id is (NH[protected]
Operator Confirmation Number / PNR: [protected]
Amount Paid: 2977.16 INR
Date: 30/07/21 & 31/07/21

During the day we have check out of the hotel shortly after we have check-in due to no water facilities in the restroom the rooms, Initially, the hotel staff was...

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Address: GURUGRAM

Hi ! I am achanta sivakumar, a registered user of MMT.
In My profile - my Mobile no - [protected] and
E Mail ID- [protected]@hotmail.com

I was trying to change the e mail id to another e mail id, as previously E mail id - [protected]@hotmail.com was compromised.
But the portal as well as customer svc contacts do not facilitate amendment of E Mail id - which is rather strange and unacceptable
trust you will...

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Booked flight from Delhi to Hyderbad today and i am unable to download the invoice.
There is 24×7 support numbers, simply useless as It is impossible to reach to any customer support executive.
Download invoice link simply doesn't work.
Made a big mistake booking through this website.
Can yiu show some professionalism by sending me the invoice.
Booking id NF[protected]...

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Address: Gurugram

The MMT app says that you can transfer the wallet balance to your bank if it is due to trip cancellation.
However while trying to do so from the app, the option is not working.

MMT Booking ID: NN[protected].

I would wish to speak from a representative from MMT and get this resolved.

Please assist at the earliest.

Thank you....

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Dear Suresh,

Greetings from MakeMyTrip!

With reference to your MMT Booking ID IN1B[protected] for travel, our records indicate that you have raised a query regarding the Refund. As per our team revert there is a mismatch with the IFSC code. Kindly share us the details once again .

Beneficiary Name:
IFSC Code:
Bank Name:
Account Number:
Branch Address:

For...

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I tried booking flight from blr to ixr and paid the amount of 3858 using upi (amazon pay). My money got deducted and successfully transaction happened but booking was not done. I dodnot get any booking when the transaction got completed. thereafter i tried contacting makemytrip customer care by every possible way but they have kept all channels cloed to talk to them. both upi vendor and bank confirmed my money is transferred to MMT and its...

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Disgusting my account got debited but flight not booked need refund...

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Recent comments

Still no refund after 1 month

My complaint ID is 3542499. It has been more than one month but I have still not received my ?8006 refund.

IndiGo has already processed the refund (Request ID...