MakeMyTrip India Complaints & Reviews

My booking for train (Surat Mokameh ST BGP S FAST/22947) with booking Id (NR[protected]) from Surat to Patna was failed on 19th September 2023 and the refund was processed but i still haven't received my refund yet. My RRN number is[protected].

We had booked a trip to bali with make my trip. We had paid in advance for the full trip which included day wise itinerary of places to be covered. However, many places were skipped when we were in Bali which were part of our itinerary. We have complained about it multiple times with the company. However, they are closing it without any solution. We want refund of the services not provided for our trip.

Dear MMT Team,

This is the worst experience I got during my Stay at the hotel booked through your site which was further worsened by the kind of support i got from your Side and customer support.

In spite of repeated long-duration calls no action was taken.I am again writing down my experience and the harassment myself my family and has gone through because of your poor service, .

On 29 September we checked in the hotel, As soon as we entered our room (105, 101) . the AC of both rooms was not working and TV was not operational, .The cable operator was called and he corrected it but AC was still dysfunctional for which the excuse was given, the electricity is not there and they don't have backup . Nothing is specpcified on your site for this issue.They are charging so heavy amount for such poor service.if we wud have known this prior definitely we wud have gone for some other better hotel .

In the evening we ordered our dinner around 7:40 so that we can get it on time as we ordered non-veg things. after 1 hour + around 8:45 pm we started asking for the status as kids started asking for food to which they kept saying 5 min -5 min, giving excuse they provided fresh food .finally at 9:30 we went to dinning hall after 2 hours of ordering food where still no update was there on our food our kids got cranky.we called the manager who didn't turn up .there was one more fellow who was behaving as if the owner of hotel and was very rude

they brought the food in hurry at around 9:45 which was uncooked, still raw with chapatis almost burnt .as we didn't had any option at this time, our kids somehow managed to eat as they were hungry .

when we called your customer support, the fellow spoke to hotel manager to which they replied we have eaten the food.You please explain me at that time around 10 with 3 kids where we wud have gone where there is nothing to commute .

The staff, the managers, the caretaker all were very rude, least bothered about customers.

the calls i made to your customer support also was only supporting the hotel people and i got no resolution

Please check this issue asap as there was no followup from your end neither i can see any of my tickets raised during that time in the system now.

what kind of customer support your are providing why cant i see any of my request raised for that day

I need refund for my Dinner alone which was around 1400 .else I am going to take legal action against your team.

I have booked Senhor Angelo resort Goa through make my trip with booking id NH[protected]. Booking was from 21 jan 2023.Resort refused to allot room in midnight as manager told that he have not got any mail from make my trip. I called customer care and I was promised my refund of Rs 3800 and as a gesture told me to book another hotel for which I will be given reimbursement amount of Rs 6800.I have mailed all the bills and another hotel bill of Rs 6000 but it's more than 1 month I have not got any response from them.

I booked a 2ac compartment train in Bsp Bgkt Sf Exp which was 1775rs my booking id:- NR[protected]. i added trip gurantee feature in mmt which costed me total price 2814rs, mmt promised me that it will give me 2x voucher code if my ticket gets waitlisted and cancelled, and mt train gets cancelled, its voucher code states that it will give me 3550rs as a travel voucher which i can use this amount to upgrade my ticket in mmt, when i go...

A flight got cancelled (spicejet) and the money was refunded to makemytrip. This money was withdrawn from the wallet somehow and Makemytrip is not returning the money to me. They aren’t responding and seems like the money is lost. This is very irresponsible and unprofessional how makemytrip handles customers.

During my stay, I encountered numerous issues with the property, including problems with the bed, TV, bedroom, and washroom. To make matters worse, I discovered lizards and insects on my bed, which was both unhygienic and frightening. Additionally, I observed cracks on the bathroom and bedroom walls, and the washroom was in a deplorable condition. My experience at this property was extremely disappointing, and the hotel failed to offer any resolution.

I paid 67000 for soya doc A grade to make in mart from online they send some invoice and LR copy to my WhatsApp number and I will make a payment after I am asking driver contact number so many times their didn't send it i ask my money back their not given they send some fake driver contact number and switch off their phones

I booked a return flight from delhi to toronto for travel dates 25 sep 2023 and return 9 oct 2023. On 31 August 2023 my mother got unwell her travel was not recommended due to a heart condition . I got her flight ticket and my flight ticket cancelled.Her flight was not booked from makemytrip while my flight was booked from makemytrip. I had to take care of my mother so i also cancelled my plan and shared all the required medical documents with them on 2nd september 2023 itself but they have just been delaying things and now they have even stopped responding. I am attaching all my documents / conversations. Moreover on looking at make my trip i could see that they have not even cancelled my seats.
Please take necessary action against them

I booked a flight along with a cab with Booking ID: NF[protected]
and unfortunately, my booking was canceled by MMT. I paid 8010 INR on 19/09/2021 and only 4932 INR was refunded for the flight ticket. There is no refund for the cab booking although I did not get any information about the cab booking and I never boarded the cab. I have proof in my bank statement that I paid 8010 INR. However, nowhere it is mentioned about the cab...

Unfortunately I booked train ticket of 1087 through MakeMyTrip India on 12th june 2023 booking ID is NR[Protected]. Ticket cancelled on 13th june 2023 due to the unavailibility of seat.MMT customer care said refund processed from their side but not received yet. Customer support team hasn’t given proper resolution. I checked with RRN number [Protected] with my bank, they said that they haven’t received any transaction.it has been more than 3 months. I contacted to Makemytrip through mail, call but not giving proper resolution.

I booked a ticket on 17th of Sep 2023 and its showing that booking is unsuccessful but Rs 6334 is deducted from my bank account.\
DEtails of Booking'
Name-APurva Tripathi
Contact-[protected]
Ticket booking id-NF7C14L1JD8RLM231672
Date of Booking -17/09/2023
Time of booking-6:03pm

I also raised a ticket for the same
Complaint id[protected]

Need to change my email Id. Boarding pass etc are all going to an old id. Don't want to create another account and lose all saved information here...

I booked a international ticket with MAKE MY TRIP with extra charges of Rs. 6500/- for flexi ( multiple free date change option) with AIR ASIA ailine for 17/09/23, i am continuously following them from 14/09/23 for change of date for same flight for 20/09/23. they are not giving any response.

Either they are waiting for escalating of prices for 20/9/23 or they are waiting for 17/09/23 flight timing since there will be no change before 2hrs of departure time.

please consider this on priority.

regards

I have applied my visa on 1st september for my 27th September travel date. MMT promised to deliver the visa by 8th sept. but I haven't the visa yet (12th Sept). I am unable to reach any support or contact person. It's just showing delayed. How can i get my visa on time ?

Booking id: NV[protected]

I have applied my visa on 1st september for my 27th September travel date. MMT promised to deliver the visa by 8th sept. but I haven't the visa yet (12th Sept). I am unable to reach any support or contact person. It's just showing delayed. How can i get my visa on time ?

Unfortunately, MakeMyTrip has proven to be extremely unhelpful in this critical situation. My 65-year-old mother diligently contacted MakeMyTrip for guidance before booking her flight. They explicitly advised her that a transit visa would not be necessary, reassuring her that with a destination visa, she could proceed to book her ticket through the app, assuring her of a seamless and hassle-free experience. Relying on their advice, she booked the ticket for Rs 88, 834. However, just one day before her scheduled flight, we received an email from Lufthansa Airways stating that a transit visa is indeed required. Consequently, we urgently approached MakeMyTrip to change the booking in light of this visa requirement, which they had endorsed and was the basis for our flight choice. To our dismay, they have shown no willingness to assist us. This ordeal has not only resulted in a substantial financial loss but has also caused immense emotional distress, as my mother needs to travel to the UK for her own husband's funeral. The treatment we have received from MakeMyTrip has been nothing short of rude and abusive during our phone interactions.

After complaining many times i didnt get any proper responce. Please resolve this issue as soon as possible . and make sure that this to remove such misleading property from make my trip
I am writing to express my deep disappointment and dissatisfaction with a recent booking through Make My Trip for a holiday property. Unfortunately, our experience fell far short of our expectations, and we feel compelled to request a complete refund for the following reasons: 1. **Incorrect Location:** The property's actual location did not match the location described on your website, leading to significant inconvenience and a less enjoyable trip. 2. **Poor Hygiene:** The property was unsanitary, with spit stains on the walls and floor, making it impossible to walk barefoot or feel comfortable in the space. 3. **Uninhabitable Conditions:** The entire house was in a deplorable state, lacking basic cleanliness and hygiene standards, rendering it uninhabitable. 4. **Foul Odor:** There was a persistent, unpleasant odor in the house that made our stay unbearable. 5. **Dirty Toilet:** The restroom was in such a filthy state that the female members of our group were unable to use it. 6. **Faulty Amenities:** Several rooms lacked functioning lights and fans, further adding to our discomfort and inconvenience. When we raised these issues with the property host, their response was both unhelpful and rude. They directed us to contact Make My Trip for assistance, refusing to take any responsibility for the deplorable condition of the property. As a result of this unacceptable experience, we were forced to find alternative accommodation on short notice, incurring additional unexpected expenses. This situation has greatly inconvenienced us and tarnished our travel experience. Therefore, we kindly request a full refund of the amount we paid for this booking. We believe that this is a fair resolution, given the substandard conditions and the uncooperative response from the host. Additionally, I want to emphasize that due to my health issues, it was imperative that we secure clean and suitable accommodations, which were not provided as promised. Our booking details are as follows: Booking ID:NH[protected] Property Name:Greek Villa with plunge Phool Baga We look forward to a swift resolution to this matter and the refund of our payment. The photos[uploaded pdf name as imagesshowninwebsitewhilebooking] of the villa on the MakeMyTrip site were also very different from the actual condition of the property. The photos showed a clean, well-maintained villa but the actual villa was dirty, unkempt, and infested with bugs iF additional document any document required please feel tyo contact on registered email idVivek

I wish to delete a review that I had submitted on 4th August 2022. Booking details are as follows

Booking id - NH[protected]
Invoice no - M06HL23I02983170
Date of booking - 30/07/2022

Kindly delete the review at the earliest

We had booked return ticket (dubai-delhi) via make my trip. It was a confirmed ticked. Added to emirates skyward.On the day of travel, 3sept2023, while checking we got to know pnr doesn’t exist. We called airline, they said it was voided by the agency. We called make my trip, they said it’s confirmed. I insisting, they checked pnr and said it’s cancelled and said it was cancelled by airline. We asked them to book another ticket, they told we ourself should book.
We where left with no choice, hence booked the ticket and completed the trip,
In the meantime, we repeatedly nailed make my trip to give us explanation for cancellation and not informing us about the the same. It’s been five days and they are saying they are investigating. Emirates had sent us written email that it’s by the agency,
They are insisting us to send the ticket with which travel was done. But who are they? Only govt of india/ uae / passenger or the airline has the authority to ask for the ticket. It was our convenience and logistics that if we can afford another ticket with the difference of price.
It’s my request to make make my trip compensate for this. It was highly troublesome. If we would not have checked during webcheckin, probably we would not have come to know unless at airport .
Make my trip should be made accountable for this