Claimed

MakeMyTrip India Complaints & Reviews

2
Last updated Jun 17, 2024
Complaints 8089
Resolved
3069
Unresolved
5020
Quick Links
Statistics
Share
Contacts

File a complaint to MakeMyTrip India

Having problems with MakeMyTrip India?

File a complaint and get it resolved by MakeMyTrip India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

MakeMyTrip India reviews & complaints page 9

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Pranaya2210
from Ghaziabad, Uttar Pradesh
Jun 15, 2023
Report
Copy

Refund Pending Transaction Failed

Address:Flat No. 201, Tower No. 1-D, Skardi Greens, Landcraft Golflinks

I had made a booking with booking ID NH[protected] on 13 June 2023 which did not get confirmed due to payment showing incomplete. However, my bank account got debited and I called bank's customer care as well who confirmed that the payment has been made to make my trip for booking the hotel.
I have also raised service request for refund on make my trip with Request ID :[protected], however no response is received yet. br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shruthika mani
Jun 12, 2023
Report
Copy

I can't delete review on makemytrip posted by myself

I published a hotel review on make my trip by mistake and now this review can’t be deleted. Even after calling customer care they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
I need it to get it resolved immediately on urgent basis....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Saquib Nadeem
Jun 11, 2023
Report
Copy

Amount deducted, but still not yet received the ticket/PNR

Address:India

On 10th of June I booked return ticket (LKO-DOHA).
The payment has been done successfully and still they didn't provide me the booked ticket/PNR.
What a process.
Booking Id: AN2DPJN28W4K2RZ32172...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Parimal89
Jun 11, 2023
Report
Copy

Unable to use tripmoney limit

I have a limit of Rs.8000 as tripmoney but unable to utilize the limit in tripmoney section it shows 8000 is approved but tried several times but not able use this...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pandiyan9411
Jun 11, 2023
Report
Copy

Refund amount pending from past one month

Address:Bangalore

My recent booking from MMT was denied due the hotel renovation and same was was explained multiple time from customer care representative and they promised my refund as earliest possible and still the amount was not returned to my account.
I have tried enough to get my refund amount past one month and still the process getting dead slow 🐌.
Please revert the process from my registered mail id
My Booking ID NH[protected]br...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vsnn
Jun 9, 2023
Report
Copy

Refund issue not yet returned

I booked a holiday package through MakeMyTrip. But later I cancelled it. They told me via mail that remaining amount INR 45000/- after cancellation charge will credited to your account within 7 - 12 business days. But till now amount is not refund. Even cancellation charges deducted from the amount thats what to be refund amount showing. But when that to be will happen only God knows. No satisfactory answer from them when I am approaching...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tul999
from Hyderabad, Telangana
Jun 8, 2023
Report
Copy

Amount not returned even after a month of flight cancellation by airlines

Address:Hyderabad

There was a booking with the details
Booking ID - NF2KENVK6PJJ7PQJ0745
PNR - LC1J4A
amounting to INR 12, 621. The airlines has cancelled the flight which caused me lot of trouble and lot of extra expense. And after a month also I didn't get my refund. And all my conversations with makemytrip are draining and not useful.

Being a mediator, MakemyTrip is just minting money and not taking any responsibility....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ashnakshetty
Jun 8, 2023
Report
Copy

Full refund not received (flight spicejet)

Booking : Goa to mumbai (Spicejet) for 12th June 2023.

Complaint : Flight the spice jet flight was delayed by 7 hrs, then it was cancelled.

I had paid Rs. 3625 in total for the ticket.
Refund received : Rs. 3091
They didn't give the MMT convenience fees of Rs.309.
Then the remaining rs. 225 I don't know why it's not received (which was paid for locking the price)

It's not customer's...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shashikmrv1991
Jun 7, 2023
Report
Copy

Make My Trip Credit note not fulfilled.

I had booked a holiday package (Booking ID - NH[protected]) from MMT but we were unable to aboard the flight beacuse of an unexpected passport issue, meanwhile although we requested for a refund. They did not agree stating that it is a non refundable package. However a credit note has been given from MMT mentioning that we can reschedule our holiday anytime before October 31st 2023 since the refund cannot be escalated. Hence we came up...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I had a flight booked on 2nd May from Srinagar to Bangaluru. It got cancelled. The PNR number of flight was GDZ6QN. The flight was Go FIrst. I received mail from them(Go First) that they initiated the refund to the service provider(MakeMyTrip) that i booked from but the refund from make my trip is still pending....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Muralidhar.T
Jun 6, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

MakeMyTrip / Gift Card Gift card balance is showing zero

I purchased two gift cards from MMT on 16th Feb 2023 and when I tried to use it for a booking a flight ticket it is showing available gift card balance is zero.

I sent my issue to MakeMyTrip support email which are mentioned in their website https://www.makemytrip.com/gift-cards/
[protected]@giftbig.com and [protected]@makemytrip.com on 29th April 2023 and 16th May 2023 respectively, I didn't received any response from those emails.br...
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
F
fbvidgo
from New Delhi, Delhi
Jun 6, 2023
Report
Copy

Picking Point Wrong

Hi MakeMyTrip Team,

I had booked a bus on 5 June 2023, but instead of the pick point where it should be, you gave it somewhere else (it's Kaptanganj(Basti) UP not Kaptanganj (Azamgarh) UP, so i'll trying to reach support on phone or other online system but your support not giving me any solution for this,

Due to which I have suffered a lot, I again booked another bus, it's your system's fault so please refund...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:India

Hi

After struggling more than 5 months with MMT, this is most unacceptable and insulting for me as a customer where you guys have closed my customer care ticket as well as Indian consumer complaints forum:(:(

Is it the way MMT treat its customer and resolve the complaints?
MMT offered me cancellation of 1 passenger in my ticket where I claimed all 4 passengers refund with the mental torture i had and unacceptable...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Harshitashingewad
from Bhopal, Madhya Pradesh
Jun 5, 2023
Report
Copy

Claiming refund for bus cancelled by company's operator

Booking id and all details and evidence have been attached below.
I booked a bus through make my trip app .
Journey date - 2nd June 2023
Bhopal - Mumbai
On 29th May, I checked the app to see the details and found a pop up message from the company that my bus has been cancelled by the operator - claim refund. ( Evidence of the message from mmt attached)
I claimed for a refund on 29th June ( evidence attached)...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I had booked for a 6D/5N trip with MMT for Leh on 10/Jun/23. as per the Iterinary they had booked the flight ticket for Delhi to Leh through GoFirst. now since the flights are cancelled, they asked me to get to Leh on our own. As we know, this being the tourist season and any tickets on last minute will cost a lot, it happened to me. the tickets will cost around 55K for two people up and down. The MMT is saying that they will not refund anything,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
cpmurugan
from Nagercoil, Tamil Nadu
Jun 2, 2023
Report
Copy

Non receipt of Flight ticket cancellation amount

Address:BSNL, PORT BLAIR
Website:Make my trip

I booked one flight ticket on Go FIrst on 7/5/23 for Port Blair to Chennai and PNR NO. T7CU4P. That flight was cancelled. So I Cancelled ticket. I received mail from GO air refund team as
Dear Smart Flyer,

This is with regards to your reservation with Go First of PNR T7CU4P. The applicable refund of INR 9653 has been processed to the same mode of payment as follows:

If paid via net banking / debit card,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Hellman2486
May 29, 2023
Jun 10, 2023
This thread was updated on Jun 10, 2023
Report
Copy

Refund requested for misinformation in the package and charged wrongfully

This is in context to a trip scheduled with MMT (booking ID NL[protected] for North East India. I wanted to share that this has been the worst experience I have ever had in terms of hospitality. There have been numerous instances where we felt we have been duped of money. I want to share some of these instances so that it can be brought to immediate notice.

1. Hotel rooms : The hotel room that had been booked as a part of...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Meghana99
May 29, 2023
Jul 30, 2023
This thread was updated on Jul 30, 2023
Report
Copy

Refund not yet received | Booking ID: UN277UHCS8HWFIEQ9348

I booked a flight from Atlanta to Hyderabad in March for May 7th. And few days before the flight, I canceled it on May 1st. It's been 28 days, and I haven't received the refund yet.

Booking ID: UN277UHCS8HWFIEQ9348

Please help me get the refund....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
brshah49
May 28, 2023
Report
Copy

Holiday booking issue

Dear Sir,

This is in reference to the booking Id NL[protected]

I had booked a holiday to north east through MMT on 1st april 2023.the travel date is 5th june 2023.

Now on 27th may i got a call from Mmt that flights are not available and I am supposed to arrange the alternate flights to reach bagdogra.

I had opted for the whole package and it is responsibility of MMT to make necessary...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Manikanta Sai Manikanta Sai
May 27, 2023
Report
Copy

Fraud on 2x trip guarantee voucher

Address:Hyderabad

I booked a ticket from Hyderabad to Chennai in MakeMyTrip with trip guarantee facility. But ticket didn’t confirmed MakeMyTrip trip send me a 2x voucher that is not working...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy