MakeMyTrip India Complaints & Reviews

I am writing to formally register a complaint against [Hotel Name] for their unfair treatment and violation of their own stated refund policy.

On December 11, 2023, I booked a hotel room through the MakeMyTrip app. Unfortunately, I was unable to check in as planned. To my dismay, I discovered that there was no provision on the app to cancel my booking. Subsequently, I contacted their customer care service seeking assistance....

My ticket was for date 18th Nov 2023, 6.20pm.

I tried for partial cancellation at 2.30pm and due to technical fault at MakeMyTrip, I was unable to cancel it.

Then I called customer care and finally at 2.39pm, I raised a request to cancel. Till now I am waiting for refund. As per make my trip, they didn't work on cancellation request and airline considered it no show. Please help me to get my money back. It has been 20 days, I am waiting for refund.

I have booked the ticket From Mumbai to kanpur payment done successfully but didn't get the ticket nor got the refund of 820 rupees

They Only focused on getting advance payment and to block the deal Maybe Because of their commission n all idk.
I approached mmt because it was my first trip. They didn't guide me before about the visa process n all. I would never take this risk by paying almost 3 LAKHS as a advance payment.
My Schengen visa refused. I told them beforehand that I don't have any experience for this. but they only guide us how to make advance payment successfully. After payment they say visa person will call And I have arranged all the documents as per requirement And Visa refused. And They say it's all our mistake. They took clean chit by saying all this. Not to trust them at all why we need them
Now I am realising we can do all this by self by booking dummy tickets and vouchers to avoid loss.
I would say it's a legal way to scam people.

Hi Team

I have a Holiday Voucher of Make my trip of 12000/-which has a validity of 12 months, due to some technical glitch the Pin of the card got reset, i have provided them with all the required purchase documents and they have checked that the card is not used, despite of that they are not allowing me to use the card as per the policy .

What should i do

Regards

Smita Parikh

Dear Team,

i booked my bus ticket from muzaffarpur to delhi by makemytrip for 28th nov 2023. Eventually i got a text message from them -

Your Ticket with PNR:15182 on service:Bihar-Delhi with seat nos:B15 on Bus Time: 14:05 for Journey: 28/11/2023 is cancelled with Refund Amount: 1361.45, Cancellation Amount: 0.0, Cancellation Percentage: 0.0 and Cancellation Date: 27/11/2023 - BITLA SOFTWARE PRIVATE LIMITED

But on date of journey, in the app, journey wasn't showing like cancelled and i got the whatsapp update of your bus in now starting and next day i got the message of best wishes for completing my journey, that was never happened as i got the cancellation message.

Even after this i raised complaint to inapp customer support but after so many calls and reports they just replied your problem is solved. but i didn't got any single penny from the makemytrip team.

I have booked Delhi – Srinagar (10th June 2023) and Srinagar – Delhi (15th June 2023) under PNR DYWB4Q.

However, when i visited Goair NCLT proceeding sections, there i found that my PNR no is not reflecting in List of Creditors

Pursuant to Claims received as on 06 October 2023

Pursuant to Claims received as on 16 November 2023
It seems MMT had not submitted the refund filing application to NCLT.

Ram Garg

Booking ID - NH[protected]

Booked a room in a resort being fully aware of its no free cancellation policy. Unfortunately there was heavy rain and road slides on the way to the property so we could not make it. Property owner agreed for complete refund and gave email approval to MMT. Its been more than a week and I am not getting proper response from customer care. No refunds yet. Everytime they just say we will call back...

Today 28th Nov Around 26 transactions were initiated within 30 minutes through my Amazon Pay Later account, those are fraudulent transactions.

one of the OrderId- P[protected]

Can you please provide the details of that booking to me?

Thanks,
Avinash

Complaint Regarding Unreceived Refund from MakeMyTrip
Date:[protected]
Name: Naman Khandelwal
Email: [protected]@gmail.com
Booking Reference Number: NR[protected]

Subject: Complaint regarding unreceived refund for booking NR[protected]

Dear MakeMyTrip,

I am writing to express my dissatisfaction with the delay in processing my refund for booking NR[protected] . I booked a Bangalore - Pondicherry PUDUCHERRY EXP / 16573 train ticket on[protected] and subsequently cancelled it on[protected].

According to your refund policy, I am entitled to a full refund of ₹4238 within 4 working days from the cancellation date. However, it has been almost one month since my cancellation and I haven't received the refund.

I contacted your customer support team on[protected] and was informed that the refund was processed on[protected] to[protected]. However, I have not received any confirmation or received the funds back into my account.

I am extremely disappointed with the lack of communication and delayed processing time for my refund. It's causing me financial hardship and inconvenience.

Therefore, I request MakeMyTrip to:

Urgently investigate this matter and provide an explanation for this delay.
Issue the pending refund of ₹4238 to my original payment method ([protected]@ybl) immediately.
Inform me of the expected timeline for receiving the refund.
I have attached a copy of the cancellation confirmation email for your reference.
https://pdf.ac/13V221
There's a mistake of name and account holder name are different to clear that the main payment was made by Naman Khandelwal with a upi id ([protected]@ybl) UTR[protected].

Thank you for your time and attention to this matter. I look forward to your prompt resolution of this issue.

Sincerely,
Naman Khandelwal

Sir,

For reasons not known, I have two separate accounts on MakeMyTrip; one on my mobile number, [protected], and one on my email, [protected]@hotmail.com. As a result, I cannot add email id on the account of my mob no., or mobile no. on the account of my email id.

In view of the foregoing, my I request you to kindly merge these two accounts into one, which reflects both my email id and my mob no.

Sincerely,

Vinod Kumar Sharma

My return flight on 2nd of May 2023 from SFO to Bangalore was cancelled by United / Lufthansa airlines. As the United Airlines flights from SFO to Frankfurt were being disrupted on many days during the last week of April 2023 ( these details are available in flight history o[censored]nited Airlines) my flight was cancelled by the airlines without providing any alternative for my onward journey from Frankfurt to Bangalore. Over phone both United Airlines and Make My Trip assured me a full refund of $482 USD or equivalent Indian currency. ( evidence-voice recordings on 29th & 30th of April 2023 ))After making several calls to Make My Trip since May ‘23 finally On 13th of August 2023
I received an email from Mr. Arijit De that they need to contact United Airlines and that they will come back to me within 72 hours. Reference number is:[protected]. Now it is nearing 4 months and there is no update on this, and it is more than 6 months the refund is not settled fully. When contacted the airlines they said that we have to contact Make my Trip as we have booked tickets through them. Also Please note flight LH 9053 ( Lufthansa) is operated by United Airlines UA 58

Dear Sir

This mail is regarding inconvenience caused to me on 09th Nov as I had a booking with ATS Travel bus from Delhi to Lucknow got cancelled just 30 prior to departure and still refund not raised even no compensation made by make my trip on last moment I booked another ticket due to Diwali fare waa skyrocket.

Booking ID

*NU[protected]* and amount paid is *INR 1153*.
*Booking related Information*
Operator Name : *ATS TRAVELS*
Operator PNR :* B8EZ3QDU*
Departure date/Boarding time : *Thu, 09 Nov 23, 10:10 PM*
Boarding time : *Thu, 09 Nov 23, 10:10 PM*

Regards
Kashif
[protected]

On 22-11-23 i have booked one ticket from hyderbad gopal to madhura wada, visakhapatnam on[protected] of morning star travels bus.
Actually i was intended on[protected], but in a hurry i have booked on[protected]. Bus timings are
picup -11:45.
Later i realised with in a minute and tried to cancel the ticket but It is showing zero refund. How is it possible.
Then I tried to call to MMT, but no use, direct voice...

Booking ID NN2JHL9R45WZ19N08529

Original Task ID:[protected]

I have booked my flight ticket in your website make my trip from Dubai to Mumbai and Mumbai to coimbatore on the date of 4th of December. I changed the ticket date from 4th December to 15th of November which is preponed the date of travel for some emergency purpose (I made date change on 11th November) for that your team members said it will cost 20000 Inr so I paid through my card. They said they will be sending the ticket within 4 hours so I waited more than 6 hours even though I didn't receive any e-ticket till 12th November again I called and asked your team they said ticket price is changed while booking so we will refund the amount. They sent the mail also for requesting a refund. Second time again I paid 19622 Inr for the same date change and I boarded the flight. From then till date (23.11.23) the call centre team is not at all responding properly every time they are holding my call for a long time and without proper response or answer they are disconnecting the call. Every day I need to call and say the same full lengthy story to the person who is picking my call. For this itself I lost my time and peacefulness. Kindly give me the refund fast which will be more helpful since I traveled for an emergency purpose I can't wait anymore. I need my refund immediately

I have added gift card but not showing in my gift card section. However it shows balance in Check balance section....

I recently had 2 flights, GAU-BLR (PNR CVMCJV) and BLR_IXE (PNR W6JRXR), cancelled by the respective carriers with option for cancellation with full refund. I took the option, expecting full refund of the amounts paid to Makemytrip. Instead, I received refund of Rs. 13, 912 versus payment of Rs.15, 022 for the GAU-BLR flight. For the BLR-IXE flight, the refund was Rs. 6, 254 whereas I had paid Rs. 6, 882.

I expect to pay penalties and forteiture of booking fees in cases where I cancel the flight. However, when the airline cancels the flight, I expect to get FULL refund of the amount I paid.

Kindly refund the additional amounts owed (Rs. 1, 110 for the GAU-BLR flight and Rs. 628 for the BLR-IXE flight) as early as possible. In case the full refund is not possible, please explain why. If i have to pay penalties for flights cancelled by airline, I will be hesitant to use Makemytrip in the future.

Regards
Dr. Dinesh R. Pejaver
drpejaver2gmail.com
[protected]

I had been given a Future Travel Voucher of Rs. 7500 by MMT. However, every time I put in the voucher it is saying that it is an invalid code. The voucher was given to me in May 2023 with a validity of one year. I have tried calling and emailing MMT. Please help.

I had been given a future travel voucher in May 2023, which is valid for a period of one year. However, I am unable to use this voucher. I have tried calling and emailing Makemytrip but I have received no response or help.

Please help me to get my refund for my booking Salem to Secunderabad after the cancellation refund should be processed within the time. But I receive my refund yet. Booking ID is NR[protected].

Kindly do the needful to get my refund. Documents are attached for your reference, PFA.