MakeMyTrip India Complaints & Reviews

"Horrible Experience with MakeMyTrip – Zero Accountability & Mental Stress!"

I am beyond disappointed with MakeMyTrip’s unprofessionalism and lack of accountability. I made a fully paid and confirmed hotel booking for my family’s stay in Dubai, only to be informed later that it was canceled due to a "technical glitch" on MMT’s end. Despite multiple emails and follow-ups, all I got was a call from their so-called “Customer Delight” team—offering no real resolution!

This experience has caused immense stress, financial loss, and emotional distress for me and my family. I booked this trip to relax, not to deal with mental agony and endless follow-ups for something that was entirely MMT’s fault. Their silence and inaction only prove how little they care about their customers.

I urge everyone to think twice before trusting MakeMyTrip with your hard-earned money. If this issue is not resolved immediately, I will have no choice but to escalate this matter to consumer forums, legal authorities, and social media influencers to expose this negligence.

MMT – Take responsibility and fix this NOW!
Booking ID - NH[protected] & NH[protected]

#MakeMyTripScam #PoorCustomerService #Fraud #Unprofessional #TravelNightmare

Hi
Kindly change my email from melwin.[protected]@outlook.com to [protected]@falcao.in linked to [protected] as there is no option in the profile and neither there is customer email to contact you’ll on the website.

Thank you

I booked a bus ticket from Prayagraj to janhsi on 16th feb around 9:30 pm and the bus was about to leave at 11:30 pm from nehru parking which is 3 km away from my house and around 10 pm i got a call from the bus operator that the pickup point has been changed and the bus is standing on kaushambhi bypass which is 39 km away and google map showed it will take approx 2 hours to reach there so i called customer service for a refund and they denied...

I, Kartik Isher, a resident of Banglaore, am writing to lodge a formal complaint regarding the booking I made through MakeMyTrip, wherein the cancellation policy was misrepresented at the time of booking.

Booking Details:

Booking ID: NH[protected]
Hotel Name: Udupi Inn | Rooms and Dorms
Booking Date: 1st Feb, 2025
Amount Paid:5603
Mode of Payment: Credit Card

When...

Dear Team,

I am writing regarding my bus booking from Hyderabad to Allahabad on 24th January 2025, with Booking ID NU[protected]. Unfortunately, I received a regret message via WhatsApp from Dhanunjaya Travels stating that my journey was canceled due to a vehicle breakdown.

Here are the details of the message:

Dear Passenger,
😔 We regret to inform you that, Due to vehicle breakdown...

On 27 Dec 2024 has carried out a booking for a hotel stay in Mysore, Karnataka costing Rs 4107. The booking was unsuccessful and the company said that the amount will be refunded. Till date have not yet received the refund....

I applied for france visa application assistance and my booking Id is NV8C[protected]. I connected with Prerna.[protected]@makemytrip.com and +[protected]
64 is her given number. I even sent her all the required documents on her email id as she asked and tried contacting multiple times. Now its been more than 7 days but she is not responding to any email and not picking my calls this is not right way of treating customers. Please provide...

Hello,
I booked bus tickets Shirdi to Hyderabad in MakemyTrip PNR: D9FJTFXK, Booking ID :NU[protected]
I paid trip assurance too, i cancelled the ticket 6 hours before the bus starts.
They intiated refund claim on 27th December by 3:28pm but Makemytrip
didn't refund the trip amount yet.

I need my money back...

Product/Subject I'm Complaining About
Booking ID: NH[protected]
Hotel Kohinoor, Diu, booked for ₹33, 000 via MakeMyTrip.

Incident Overview:
The room conditions at Hotel Kohinoor, Diu, were far below acceptable standards and misrepresented on MakeMyTrip's platform.

Key Issues:
Hygiene Concerns: Damp walls, mold, broken fixtures, bugs, unclean drainage, and dusty furniture.br...

Dear Sir/Ma'am.

I have purchased flight ticket from COK to MUM for 3 Jan with PNR number U8CGJA from Makemytrip.
I also have purchased free date change insurance for this flight booking with the ID MTMINFDF[protected].

Now when I tried to prepone or postpone the booking, makemytrip is refusing to honor the agreement since the original Vistara flight was acquired by Air India and changed the flight number...

My self-Nitin & I booked a ticket from Bangalore to Ahmedabad in Make my trip (Operator – National Travels). I received a message from the operator at 8:15am on[protected] before 30 minutes of boarding “Due to traffic in city your bus will be delayed by 4hours 30 minute”.
I was waiting outside the office to get the update on bus and trying to reach on a phone no given in WhatsApp message of ticket, but there was no response by travels and operator. After that I am waiting at office 2hour, Office is still not open and no one picking my call that’s why I cancelled ticket at 10:27am. I received the message of make my trip you will get refund after verification within 3 days.
I have booked other travel bus nearby called Jain travels. After cancellation I have seen my trip was completed which I never catch the bus of National travels which ticket was already cancelled by me, than how it is showing it the trip was completed. I raise concern to customer care (Sai, Shivani, Mandeep and others) and called on 15th, 17th and 23rd of Dec 2024. They told me that the operator of National travels is inform them that I catch bus and complete my trip on time, but as mentioned I had booked another ticket (Jain travels) and catch the other bus then how I complete the trip in national travel (Ticket was cancelled by me before trip). And trip was showing me complete How it is possible the trip ticket was cancelled, and they access to board me the bus in which I have never travelled?
I have submitted the all the evidence to [protected]@makemytrip.com, but till date I never received any resolution and refund of amount. Customer care is informing me we are not able to refund amount because you have completed the trip as informed by the bus operator (National travels).
Where I have to contact? Who can support me in this matter?
Thanks,
Nitin.

I Booked airline tickets through make my trip and the flight was cancelled by the airline company but till date(22-December-2024) i did not receive any refund amount on my account even though i tried to contact them via email i am unable to find the email address so i would like to raise an serious complaint against this platform and my ticket amount need to be reimbursed its almost a month this make me feel bad. details are, Date of flight...

I had booked 2 seats froms delhi NCR to khatushyam ji . pay using google pay. at time of boarding they cancell the bus trip due to their reasons only.

they told me over call different reason, we dont get money. some times they said your money will be come abcak after 15 days .

they never refunded my money or never respond over mail or call...

Dear Consumer complaint Team,

I am writing to formally lodge a complaint against MakeMyTrip India for the undue delay in processing my refund for a canceled booking. My booking details are as follows:

Booking/Cancellation ID: NH[protected]

PNR: [protected]

Date of Booking: 30 November 2024
Date of Cancellation: 02 December 2024

Amount to be Refunded: Rs 16061/-...

I am writing to express my concern and frustration regarding the lack of accessible support options for my booking (reference No. NH[protected] ) with your organization.

As a well-known and reputable company, I was quite surprised to find that there is no email address available to address any issues or queries related to my booking. Additionally, I was disappointed to discover that there is no phone number provided where...

I am writing to report an issue with my bus booking through MakeMyTrip on 24th November 2024, with Orange Travels for a journey from Gooty to Vijayawada. The bus broke down within 45 kilometers of departure, and no alternative arrangement was provided by Orange Travels.

Details of the booking:

Booking ID: NU[protected]
PNR: c9GTRVBK
Travel Date: 24/11/2024
Route: Gooty to Vijayawadabr...

On Dec 1, 2024, I made BUS reservation to travel from Aurangabad to Mumbai through SK SAHARA TRAVELS Bus. I authorized Rs. 3, 843 payment for 4 seats. My ICICI Account was charged twice for Rs. 3, 843. It is duplicate charges by Make My Trip. ICICI sent me messages below for two payments of Rs. 3, 843 each from Make My Trip. Please refund me Rs. 3, 843 duplicate charges from Make My Trip and investigate why this happened. Please ensure it...

Unable to change email ID in MMT Profile

Existing - [protected]@gmail.com
New - [protected]@outlook.com...

Seriously one think i want to say . ifu want to book ticket book only through airlines. don't book any third party apps
from indigo
Consequently, your seat under PNR Y2YQVM went vacant and the reservation was closed as ‘’No Show”. In accordance with policy, a refund of INR 1803 against the applicable “No Show” taxes has been initiated towards the original source of payment used at the time of booking.

FROM MAKE MY TRIP
Total Paid ₹ 13, 153
Airline Fare ₹ 12, 603
MMT Convenience Fee ₹ 550
Deductions ₹ 13, 153
Airline Cancellation Fee - ₹ 11, 932
MMT Cancellation Fee - ₹ 671
MMT Convenience Fee - ₹ 550
Refund Amount ₹0.0

Hello Team,
I was promised of discount of around Rs 34, 000 over email.
They have recalled the email.
And not reverting to emails being send.

I’ve to fly post wedding in almost a month’s time. This is unfair and arduous....