MakeMyTrip India Complaints & Reviews

I have filed my 60-day single entry visa for United Arab Emirates through MMT on 17th March 2025 and the website mentions that it will be filed on 19th March 2025. But today is[protected] and the status is still not changed. The documentation requirement includes my scanned copies of my passport first page and last page + my passport size colored photo + my hotel booking confirmation + my return ticket and I have uploaded everything on the website. I have contacted the customer support team over the phone which is given on the website which is [protected]. I made a call on around 9:30 in the morning on 20th March but the executive I was connected too clearly denies they don't handle visa queries and she don't even have number for visa customer care for makemytrip. She told me to check on the website even though I clearly mentioned that the website has given this number and I can't see any specific number related to visa. My travel date is 13th April and I have booked my flights and everything and right now I'm so tensed about visa situation and money paid to MakeMyTrip.

I HAVE DONE TRAI BOOKING THOUGH MAKEMY TRIP BUT MY PAYMENT GET DEDUCTED BUT MY BOOKING FAILED. I HAVE BOOKED MY TICKET ON[protected] STILL MY PAYMENT NOT GET REFUNDED.

Here are the details of the transaction for your reference:

boking Number: NR[protected]
Booking Date:[protected]
Amount Paid: 7645.4
Transaction Number :T2503041709313817930095

MakeMyTrip has proven to be a shameless, money-grabbing company that lacks both customer service and human decency. I had a medical emergency and was physically unable to travel. Naturally, I requested a simple date change or at least a partial refund; but what did I get in return? A robotic copy-paste response refusing to help in any way.

Despite explaining my situation, their customer support team showed zero empathy and happily hid behind so-called “policy restrictions.” If you think booking through MMT gives you any safety net in case of emergencies, think again. The reality is, once they have your money, they don’t care about you, your circumstances, or even basic human ethics.

Instead of acting as a responsible platform, they shove all blame onto hotels and take no accountability for helping their own customers. This company is nothing more than a middleman that takes commissions while leaving customers stranded when they need help the most. If they cannot intervene in genuine emergencies, what is the point of their service?

Desirable Resolution:
Full refund for my booking due to medical emergency.
Immediate intervention and change in policies to accommodate genuine emergency cases in the future.

MMT has a duty towards its customers - not just its profits.
Let’s see if they care enough to act.

I had boarded a cab from Jaipur to Gurgaon on Sat 1st March via Makemytrip.

As I deboarded in the night I could not see all items and left my goggles in the vehicle. There after I have been reaching out to the driver and he said he will give it back in Jaipur as he belong there. When I came in Jaipur he said he is 50km away and will give when he comes. I reached out to his Jaipur travel agent Sharma Cab Services[protected]. He said he has got the googles and asked me to transfer Rs300 for rapido to deliver on same day. I transferred on Tuesday afternoon and thereafter he is not picking the call or informing me.

Please help me get my goggles back and take strict action of this driver/cab service for harassing the passengers.

Reference no :[protected]

Melbourne to New Delhi tickets for 7th jan 2025

"Horrible Experience with MakeMyTrip – Zero Accountability & Mental Stress!"

I am beyond disappointed with MakeMyTrip’s unprofessionalism and lack of accountability. I made a fully paid and confirmed hotel booking for my family’s stay in Dubai, only to be informed later that it was canceled due to a "technical glitch" on MMT’s end. Despite multiple emails and follow-ups, all I got was a call from their so-called “Customer Delight” team—offering no real resolution!

This experience has caused immense stress, financial loss, and emotional distress for me and my family. I booked this trip to relax, not to deal with mental agony and endless follow-ups for something that was entirely MMT’s fault. Their silence and inaction only prove how little they care about their customers.

I urge everyone to think twice before trusting MakeMyTrip with your hard-earned money. If this issue is not resolved immediately, I will have no choice but to escalate this matter to consumer forums, legal authorities, and social media influencers to expose this negligence.

MMT – Take responsibility and fix this NOW!
Booking ID - NH[protected] & NH[protected]

#MakeMyTripScam #PoorCustomerService #Fraud #Unprofessional #TravelNightmare

Hi
Kindly change my email from melwin.[protected]@outlook.com to [protected]@falcao.in linked to [protected] as there is no option in the profile and neither there is customer email to contact you’ll on the website.

Thank you

I booked a bus ticket from Prayagraj to janhsi on 16th feb around 9:30 pm and the bus was about to leave at 11:30 pm from nehru parking which is 3 km away from my house and around 10 pm i got a call from the bus operator that the pickup point has been changed and the bus is standing on kaushambhi bypass which is 39 km away and google map showed it will take approx 2 hours to reach there so i called customer service for a refund and they denied saying that its not in their hand the bus operator is not giving approving the refund. Its a scam i went to the nehru parking and there were almost 30 people waiting for the bus which never came as all of them got the same call to reach kaushambi bypass and its Mahakumbh time in prayagraj so can drivers were saing they will not go that far as they only want to go to sangam .

I, Kartik Isher, a resident of Banglaore, am writing to lodge a formal complaint regarding the booking I made through MakeMyTrip, wherein the cancellation policy was misrepresented at the time of booking.

Booking Details:

Booking ID: NH[protected]
Hotel Name: Udupi Inn | Rooms and Dorms
Booking Date: 1st Feb, 2025
Amount Paid:5603
Mode of Payment: Credit Card

When I initially made the reservation on MakeMyTrip, the website clearly mentioned that the booking had a free cancellation policy until 5th Feb, 2025 till 1:59 pm. Based on this information, I proceeded to make the payment. However, after completing the payment, I saw better deal and wanted to cancel this to book that but I was shocked to see that the cancellation policy had changed to non-refundable, meaning I would not be eligible for any refund in case of cancellation, despite the prior information provided.

This abrupt change in the cancellation policy is misleading, and I believe it constitutes an unfair trade practice as per the provisions of the Consumer Protection Act, 2019. The representation of the booking conditions at the time of purchase is deceptive and caused significant inconvenience to me.

In an attempt to resolve this issue, I contacted MakeMyTrip’s customer service. Unfortunately, my experience was unsatisfactory. I was put on hold for an extended period, and despite requesting to speak with a supervisor or higher authority, my request was not honored, and I received no resolution. I am adding a video as evidence, where I made the same booking for the same hotel, and until the payment step, the website still displayed the free cancellation option.

I have already tried to resolve this issue through customer service, but since there has been no response or resolution from MakeMyTrip, I am left with no choice but to escalate the matter to the Hon'ble Consumer Forum.

I am seeking the following relief through the Consumer Forum:

A full refund of the payment made for the booking, as the cancellation policy was misleading and changed after payment.
Compensation for the inconvenience caused by the wrongful cancellation policy and the failure to adhere to the advertised terms.
Please find attached the relevant documents, including the booking confirmation, screenshots of the website showing the free cancellation policy, the communication with MakeMyTrip’s customer service team, and the video as proof of my claims.

I respectfully request the Hon'ble Consumer Forum to take appropriate action and provide me with the necessary relief.

Thank you for your attention to this matter. I look forward to your prompt and favorable resolution.

Yours faithfully,

Kartik Isher
[protected]
kartik.[protected]@gmail.com

Dear Team,

I am writing regarding my bus booking from Hyderabad to Allahabad on 24th January 2025, with Booking ID NU[protected]. Unfortunately, I received a regret message via WhatsApp from Dhanunjaya Travels stating that my journey was canceled due to a vehicle breakdown.

Here are the details of the message:

Dear Passenger,
😔 We regret to inform you that, Due to vehicle breakdown your journey on 24/01/2025 is cancelled with Dhanunjaya Travels.

Service Number: DT-Hyd-Ayodhya
Regards,
Dhanunjaya Travels

Further, when I contacted the bus operator on their provided number, my calls went unanswered, and I did not receive any communication from them.

To address this, I filed a claim for a refund on your platform, as the cancellation was entirely the operator's fault. However, I was extremely disappointed to see that my claim was closed without resolution. Your response mentioned that the operator denied canceling the bus, which directly contradicts the message I received from them.

I have attached all relevant screenshots and proof for your reference, including:

The cancellation message from Dhanunjaya Travels

My attempts to contact them, which went unanswered

This cancellation caused me great inconvenience, as I had to make an urgent alternate booking, incurring additional expenses. Since the cancellation was not initiated by me, I strongly request a full refund of my booking amount.

If my issue is not resolved promptly, I may be forced to escalate this matter to higher authorities. I hope for your kind understanding and quick resolution.

Let me know if any further information required.

Looking forward to your response.

Kind regards,
Amrita Jena
Sunil Kumar

On 27 Dec 2024 has carried out a booking for a hotel stay in Mysore, Karnataka costing Rs 4107. The booking was unsuccessful and the company said that the amount will be refunded. Till date have not yet received the refund.

I applied for france visa application assistance and my booking Id is NV8C[protected]. I connected with Prerna.[protected]@makemytrip.com and +[protected]
64 is her given number. I even sent her all the required documents on her email id as she asked and tried contacting multiple times. Now its been more than 7 days but she is not responding to any email and not picking my calls this is not right way of treating customers. Please provide the solution or I will be compelled to visit head office with my problem.

Regards
Gaurav Chugh
+91 [protected]

Hello,
I booked bus tickets Shirdi to Hyderabad in MakemyTrip PNR: D9FJTFXK, Booking ID :NU[protected]
I paid trip assurance too, i cancelled the ticket 6 hours before the bus starts.
They intiated refund claim on 27th December by 3:28pm but Makemytrip
didn't refund the trip amount yet.

I need my money back

Product/Subject I'm Complaining About
Booking ID: NH[protected]
Hotel Kohinoor, Diu, booked for ₹33, 000 via MakeMyTrip.

Incident Overview:
The room conditions at Hotel Kohinoor, Diu, were far below acceptable standards and misrepresented on MakeMyTrip's platform.

Key Issues:
Hygiene Concerns: Damp walls, mold, broken fixtures, bugs, unclean drainage, and dusty furniture.
Safety...

Dear Sir/Ma'am.

I have purchased flight ticket from COK to MUM for 3 Jan with PNR number U8CGJA from Makemytrip.
I also have purchased free date change insurance for this flight booking with the ID MTMINFDF[protected].

Now when I tried to prepone or postpone the booking, makemytrip is refusing to honor the agreement since the original Vistara flight was acquired by Air India and changed the flight number of aeroplane.

I contacted Air India and they have confirmed that since insurance was purchased from Makemytrip, the date change penalty needs to be borne by Makemytrip.

But Makemytrip is again asking me to pay penalty for date change.

After multiple service requests it is not done. Tomorrow is flight scheduled date.

Kindly help.

My self-Nitin & I booked a ticket from Bangalore to Ahmedabad in Make my trip (Operator – National Travels). I received a message from the operator at 8:15am on[protected] before 30 minutes of boarding “Due to traffic in city your bus will be delayed by 4hours 30 minute”.
I was waiting outside the office to get the update on bus and trying to reach on a phone no given in WhatsApp message of ticket, but there was no response by travels and operator. After that I am waiting at office 2hour, Office is still not open and no one picking my call that’s why I cancelled ticket at 10:27am. I received the message of make my trip you will get refund after verification within 3 days.
I have booked other travel bus nearby called Jain travels. After cancellation I have seen my trip was completed which I never catch the bus of National travels which ticket was already cancelled by me, than how it is showing it the trip was completed. I raise concern to customer care (Sai, Shivani, Mandeep and others) and called on 15th, 17th and 23rd of Dec 2024. They told me that the operator of National travels is inform them that I catch bus and complete my trip on time, but as mentioned I had booked another ticket (Jain travels) and catch the other bus then how I complete the trip in national travel (Ticket was cancelled by me before trip). And trip was showing me complete How it is possible the trip ticket was cancelled, and they access to board me the bus in which I have never travelled?
I have submitted the all the evidence to [protected]@makemytrip.com, but till date I never received any resolution and refund of amount. Customer care is informing me we are not able to refund amount because you have completed the trip as informed by the bus operator (National travels).
Where I have to contact? Who can support me in this matter?
Thanks,
Nitin.

I Booked airline tickets through make my trip and the flight was cancelled by the airline company but till date(22-December-2024) i did not receive any refund amount on my account even though i tried to contact them via email i am unable to find the email address so i would like to raise an serious complaint against this platform and my ticket amount need to be reimbursed its almost a month this make me feel bad. details are, Date of flight Wed, 04 Dec, the cancellation has been informed to me on 20th November 2024, Flight No. IX-696, DMM to MAA, the PNR Number is OUZMVR,

I had booked 2 seats froms delhi NCR to khatushyam ji . pay using google pay. at time of boarding they cancell the bus trip due to their reasons only.

they told me over call different reason, we dont get money. some times they said your money will be come abcak after 15 days .

they never refunded my money or never respond over mail or call

Dear Consumer complaint Team,

I am writing to formally lodge a complaint against MakeMyTrip India for the undue delay in processing my refund for a canceled booking. My booking details are as follows:

Booking/Cancellation ID: NH[protected]

PNR: [protected]

Date of Booking: 30 November 2024
Date of Cancellation: 02 December 2024

Amount to be Refunded: Rs 16061/-...

I am writing to express my concern and frustration regarding the lack of accessible support options for my booking (reference No. NH[protected] ) with your organization.

As a well-known and reputable company, I was quite surprised to find that there is no email address available to address any issues or queries related to my booking. Additionally, I was disappointed to discover that there is no phone number provided where...