MakeMyTrip India Complaints & Reviews

I had made a reservation (NH[protected]) for a Hotel for a stay starting October 20th 2023, more than a month in advance. After traveling 30 hours on a plane, when I was trying to check in to the hotel, I was informed that this reservation had been canceled way back and MakeMytrip was informed.

MMT never cared to inform me. I tried to reach out to MMT in the middle of the night, and let me say it is not easy to reach out to their customer service. I was falsely assured by a certain Mr Vikki (DO NOT TRUST HIM), that the issue will be resolved by the morning and I should simply give my card to pre-authorize the room.

As the night turned to day, no response came from Mr Vikki or anyone from MMT. I tried reaching out to them many times as our one day reservation was coming to an end. Again I was assured that Mr Vikki will call in 20-30 minutes, but that call never came.

I posted this on Twitter and I got another assurance that this will be resolved in 72 hours. It has been 144 hours since the incident, there has been no resolution. I had to re-book the room at rack rates. MMT has not bothered to ask about it.

My suggestion is not to trust MMT and especially their customer care.

They have no clue about what they are doing. My original booking amount has also not been returned yet despite 6 days of fully knowing that the reservation was canceled.

I used to be MMT Black member but this whole experience has left me jarred at the abysmal state of customer care such an organisation has.

Visa Booking ID : NV[protected]

I had booked for visa from make my trip for my entire family on 8th October, today is 17 October but still make my trip has not processed my application. My travel date is very near. I have done all the other bookings. the customer care is not responding at all. I have also visited their local office but no luck. No one is answering calls or mails.

please help ASAP.

For my booking NV[protected], I see that the embassy has issued the VISA on 12th October, but this has not been shared to me by MakeMyTrip visas. Request you to please look into this on urgency.

I’ve booked air tiket from New Delhi to Belgrade on 5th October 2023 on make my trip. The. Booking was unsuccessful and amount got debited from my account. Kindly get a refund of my money.

My booking for train (Surat Mokameh ST BGP S FAST/22947) with booking Id (NR[protected]) from Surat to Patna was failed on 19th September 2023 and the refund was processed but i still haven't received my refund yet. My RRN number is[protected].

We had booked a trip to bali with make my trip. We had paid in advance for the full trip which included day wise itinerary of places to be covered. However, many places were skipped when we were in Bali which were part of our itinerary. We have complained about it multiple times with the company. However, they are closing it without any solution. We want refund of the services not provided for our trip.

Dear MMT Team,

This is the worst experience I got during my Stay at the hotel booked through your site which was further worsened by the kind of support i got from your Side and customer support.

In spite of repeated long-duration calls no action was taken.I am again writing down my experience and the harassment myself my family and has gone through because of your poor service, .

On 29 September we checked in the hotel, As soon as we entered our room (105, 101) . the AC of both rooms was not working and TV was not operational, .The cable operator was called and he corrected it but AC was still dysfunctional for which the excuse was given, the electricity is not there and they don't have backup . Nothing is specpcified on your site for this issue.They are charging so heavy amount for such poor service.if we wud have known this prior definitely we wud have gone for some other better hotel .

In the evening we ordered our dinner around 7:40 so that we can get it on time as we ordered non-veg things. after 1 hour + around 8:45 pm we started asking for the status as kids started asking for food to which they kept saying 5 min -5 min, giving excuse they provided fresh food .finally at 9:30 we went to dinning hall after 2 hours of ordering food where still no update was there on our food our kids got cranky.we called the manager who didn't turn up .there was one more fellow who was behaving as if the owner of hotel and was very rude

they brought the food in hurry at around 9:45 which was uncooked, still raw with chapatis almost burnt .as we didn't had any option at this time, our kids somehow managed to eat as they were hungry .

when we called your customer support, the fellow spoke to hotel manager to which they replied we have eaten the food.You please explain me at that time around 10 with 3 kids where we wud have gone where there is nothing to commute .

The staff, the managers, the caretaker all were very rude, least bothered about customers.

the calls i made to your customer support also was only supporting the hotel people and i got no resolution

Please check this issue asap as there was no followup from your end neither i can see any of my tickets raised during that time in the system now.

what kind of customer support your are providing why cant i see any of my request raised for that day

I need refund for my Dinner alone which was around 1400 .else I am going to take legal action against your team.

I have booked Senhor Angelo resort Goa through make my trip with booking id NH[protected]. Booking was from 21 jan 2023.Resort refused to allot room in midnight as manager told that he have not got any mail from make my trip. I called customer care and I was promised my refund of Rs 3800 and as a gesture told me to book another hotel for which I will be given reimbursement amount of Rs 6800.I have mailed all the bills and another hotel bill of Rs 6000 but it's more than 1 month I have not got any response from them.

I booked a 2ac compartment train in Bsp Bgkt Sf Exp which was 1775rs my booking id:- NR[protected]. i added trip gurantee feature in mmt which costed me total price 2814rs, mmt promised me that it will give me 2x voucher code if my ticket gets waitlisted and cancelled, and mt train gets cancelled, its voucher code states that it will give me 3550rs as a travel voucher which i can use this amount to upgrade my ticket in mmt, when i go...

A flight got cancelled (spicejet) and the money was refunded to makemytrip. This money was withdrawn from the wallet somehow and Makemytrip is not returning the money to me. They aren’t responding and seems like the money is lost. This is very irresponsible and unprofessional how makemytrip handles customers.

During my stay, I encountered numerous issues with the property, including problems with the bed, TV, bedroom, and washroom. To make matters worse, I discovered lizards and insects on my bed, which was both unhygienic and frightening. Additionally, I observed cracks on the bathroom and bedroom walls, and the washroom was in a deplorable condition. My experience at this property was extremely disappointing, and the hotel failed to offer any resolution.

I paid 67000 for soya doc A grade to make in mart from online they send some invoice and LR copy to my WhatsApp number and I will make a payment after I am asking driver contact number so many times their didn't send it i ask my money back their not given they send some fake driver contact number and switch off their phones

I booked a return flight from delhi to toronto for travel dates 25 sep 2023 and return 9 oct 2023. On 31 August 2023 my mother got unwell her travel was not recommended due to a heart condition . I got her flight ticket and my flight ticket cancelled.Her flight was not booked from makemytrip while my flight was booked from makemytrip. I had to take care of my mother so i also cancelled my plan and shared all the required medical documents with them on 2nd september 2023 itself but they have just been delaying things and now they have even stopped responding. I am attaching all my documents / conversations. Moreover on looking at make my trip i could see that they have not even cancelled my seats.
Please take necessary action against them

I booked a flight along with a cab with Booking ID: NF[protected]
and unfortunately, my booking was canceled by MMT. I paid 8010 INR on 19/09/2021 and only 4932 INR was refunded for the flight ticket. There is no refund for the cab booking although I did not get any information about the cab booking and I never boarded the cab. I have proof in my bank statement that I paid 8010 INR. However, nowhere it is mentioned about the cab...

Unfortunately I booked train ticket of 1087 through MakeMyTrip India on 12th june 2023 booking ID is NR[Protected]. Ticket cancelled on 13th june 2023 due to the unavailibility of seat.MMT customer care said refund processed from their side but not received yet. Customer support team hasn’t given proper resolution. I checked with RRN number [Protected] with my bank, they said that they haven’t received any transaction.it has been more than 3 months. I contacted to Makemytrip through mail, call but not giving proper resolution.

I booked a ticket on 17th of Sep 2023 and its showing that booking is unsuccessful but Rs 6334 is deducted from my bank account.\
DEtails of Booking'
Name-APurva Tripathi
Contact-[protected]
Ticket booking id-NF7C14L1JD8RLM231672
Date of Booking -17/09/2023
Time of booking-6:03pm

I also raised a ticket for the same
Complaint id[protected]

Need to change my email Id. Boarding pass etc are all going to an old id. Don't want to create another account and lose all saved information here...

I booked a international ticket with MAKE MY TRIP with extra charges of Rs. 6500/- for flexi ( multiple free date change option) with AIR ASIA ailine for 17/09/23, i am continuously following them from 14/09/23 for change of date for same flight for 20/09/23. they are not giving any response.

Either they are waiting for escalating of prices for 20/9/23 or they are waiting for 17/09/23 flight timing since there will be no change before 2hrs of departure time.

please consider this on priority.

regards

I have applied my visa on 1st september for my 27th September travel date. MMT promised to deliver the visa by 8th sept. but I haven't the visa yet (12th Sept). I am unable to reach any support or contact person. It's just showing delayed. How can i get my visa on time ?

Booking id: NV[protected]

I have applied my visa on 1st september for my 27th September travel date. MMT promised to deliver the visa by 8th sept. but I haven't the visa yet (12th Sept). I am unable to reach any support or contact person. It's just showing delayed. How can i get my visa on time ?