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MakeMyTrip India Complaints & Reviews

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Updated: Jun 13, 2026

Complaints 8218

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3076

Unresolved

5142

So far, so good. MakeMyTrip India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MakeMyTrip India will keep up the work and continue to help more customers with their concerns even better 🤝

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MakeMyTrip India reviews & complaints page 7

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Address: kolkata

I paid a hotel bill on MakeMyTrip trip Which was registered on MakeMyTrip Hotel named Lila guest house...they said if you want bajaj emi card to bank transfer then you can book our hotel after booking was complete they will pay me after deducting 10%...But they didn't return my money i also called again and again but the person didn't respond...and switch off the phone...they are doing fraud with people by saying bajaj emi card to bank transfer...https://www.makemytrip.com/hotels/hotel-details?hotelId=[protected]&c...⇄

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Hello

I am unable to Login into my Make My Trip account since my mobile number has changed. The website/mobile app sends the OTP to my Old Mobile number which is not active anymore. Without OTP there is no way I could get access to my account.

I have called Makemytrip's Customer service number several times, but no one was able to help. There is no option to connect to Support Team who could help with 'Account...

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Dear Team,

I had requested my wallet amount to be transferred to my bank account on 1st June 2022, and the amount was deducted from my MMT wallet (Rs. 15, 576) but it has not yet been credited to my bank account, for which I have already shared the details in the make my trip app.

PFA the screenshot from my app. One states that bank details are being verified since 7th June 2022, which is when we see the last...

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Address: MakeMyTrip India Pvt. Ltd., 19th Floor, Tower B, Building No. 5, DLF Cyber City, Gurugram- 122002, Haryana, India. Contact No.: 0124 2898 000 / 0124 5

Website: www.makemytrip.com

Date of Incident - 13th August 2022 (Saturday)
Client Name - Deepali Meena
Email Id of Client : meena.[protected]@gmail.com
Booking Id: NH[protected]
PNR: [protected]
Booked On: 8th August 2022 via Makemytrip India website
Hotel Name: Fateh Palace, 19, Meera Park, Bhatyani Chohtta, Udaipur, Rajasthan 313003, Udaipur, IN
2 Nights Stay - Checkin Date 13th August 2022 (After 12 PM) & Checkout Date...

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We were booked for a hotel reservation from 14th Aug to 16th Aug but due to fever, it was not possible to travel due to current travel restrictions.

To this extent, we cancelled our flight with Indigo which agreed to fully reimburse our ticket but Makemytrip via whom we had done our hotel reservation, has not yet come up with a refund. They said that they will try and get the hotel to refund but I know that they pay the vendor...

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Website: www.makemytrip.com

Respected sir/ madam

I booked a bus ticket through make my trip under the account name [protected] on 6th august 2022 at 2:11 pm. The journey details for which I booked the ticket was from Pondicherry to Chennai KOYAMBEDU CMBT for 2 seater_sleeper seats, non AC under the make my trip booking ID NU[protected], departure date 6/08/2022 and time of departure of the bus at 4:00 pm from Pondicherry Indira Gandhi statue with...

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Address: Ludhiana

Dear Sir / Madam,

I am writing to you to raise an issue about Name Correction in international air tickets which is booked via MakeMyTrip

We have booked a ticket from MakeMyTrip (22 Jun 2022) having PNR J69FMX, WEAACF from New Delhi to Kamloops, BC Canada. In our passport there is no Surname. While booking ticket we have discussed from MakeMyTrip Ludhiana, PB via phone call what information do we need to enter...

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I booked my tickets and then I received a mail saying that my booking is unsuccessful and they will refund the money in 2-3 business days and I haven’t still received it!...

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I book my return flight from Amsterdam to Mumbai for 22-May-2022 via MMT app amounting to ₹ 110969.
---Booking ID: NN24SOUBYH20NGUH0931
Airline - Saudia Airlines
However, due to sudden demise of my mother on 24-Apr-2022, I could not travel to Europe. I called MMT on 30-Apr-2022 and they created a Special Claim request for Refund due to Medical Emergency on 30-Apr-2022.
---Special Claim Created on 30 Apr `22...

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Have booked a round trip international flight ticket from New Delhi to Athens and back from 23july 2022 and return 1st Aug 2022. I need to prepone trip by a day and change to 31st July 2022. I used MAke my trip - MY BiZ account.

However, the ticket says date change allowed but the app i used says online date change not allowed. After calling customer care and speaking with Mr Shubham for 2 hours, he still says he doesn't know...

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Make my trip doesn’t provide an option to update an email id of an account. They would ask us to raise a request to update an email id but if we raise a request they would come up with the same answer saying that they don’t have an option to update email of the account.
Even they provide an option to delete an account unlike other travel apps.. Which is quite irritating.
They don’t provide a customer care number.. We have...

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I had booked train tickets from Makemytrip and I had cancelled the same few days before the train scheduled. Makemytrip updates that refund has been processed but I cannot see in my account yet. Its been already 15 days and no reply from makemytrip. Below details of my PNR and MMT ID

Make my trip Id : NR[protected]
PNR : [protected]...

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Address: India

Website: Makemytrip.com

Let me share my experience with first time outstation cab booking with MMT, booking ID : NC[protected], Having 4night and 5 days booking (8th to 12th June 2022) from Mysore to Waynad trip. If you are looking for outstation cab booking with MMT, please go through the terrible experience till end below and then decide if you really want to book the outstation cab with MMT or not?
We (Family of 4 with 2 Kids) reached Mysore Railway...

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Address: gurugram india

Hi i have booked a flight ticket on Amazon through Makemy trip on 3rd june for 1st july from delhi to patna round trip but due to certain circumstances i have to reschedule my booking for a later date. (Make my trip booking id- : NF1WFXN4LYMSQY9E6499).
But from last 02 days i have been trying to contact makemy trip for reschedule but there is no response from them they just put the call on hold for 30 minutes and call got disconnected...

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Address: Village Lagda, Purulia, WB

I have booked a train ticket from Bokaro Steel city to New Jalpaiguri station with PNR no [protected] in train No. & Name: 15661-RNC KYQ EXP under trip guarantee program with firm assurance of 3x refund. I have paid additional INR 1460 for 4 persons as trip guarantee charge. But unfortunately, the ticket was not confirmed neither partially of fully. So, as per the firmed commitment from makemytrip I suppose to get 3x refund against my total...

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When changing the phone number - the website sends an OTP to the old phone. I do not have the number as it is recycled already. There is no way I can get an OTP on the old phone so I am stuck as I cannot add my new phone number.

I called customer care but they are only able to help with reservations, not provide any technical support. Can someone please help me?...

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Make my trip application doesn’t have an option to update email address or delete the account. I connected with their customer care at Facebook they are saying that they don’t have an option to update email. This is so irritating because I have changed my personal email address and I want to link my MakeMyTrip account with this new email address. They also doesn't have a proper customer care. I had to wait for their representatives to...

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Address: https://www.makemytrip.com/

I had made a train booking through MakeMytrip (MMT) on 11 May 2022 around 9:00 Am under PNR [protected] under "trip guarantee" for two passengers, amounting to INR 6, 726.63, which included INR 1500 as a fee for "guaranteed trip".

3 hours later, i received a WhatsApp from MMT, stating if the status of the ticket gets to RAC, the trip won’t be guaranteed. Paranoid by which, i called on MMT call center...

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For MMT Booking ID#NU[protected] I raised refund request on 16-April-2022 due to Bus cancelled by Operator and I got acknowledgement that "Your Request for Bus Cancelled by the Operator is submitted" and "Our team will get in touch with you in 3-7 days." and today is 8-May-2022 with no response till date. MMT customer care number has IVR only no human representative to talk about this issue. There is no MMT customer care email id also....

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I recently added gift cards to my make my trip account but I am not able to use them for my flight bookings. As far as I can understand, the gift cards are to be added into my account and when I reach the payment page the option for adding the gift card has to be clicked. But the option for paying with gift card doesn't show at all. I tried a while ago as well for a previous booking and at that point it said something like it can't be used....

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Recent comments

Still no refund after 1 month

My complaint ID is 3542499. It has been more than one month but I have still not received my ?8006 refund.

IndiGo has already processed the refund (Request ID...