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MakeMyTrip India Complaints & Reviews

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Last updated Jun 6, 2024
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MakeMyTrip India reviews & complaints page 7

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D
from Aligarh, Uttar Pradesh
Jul 24, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Bus service from Aligarh to jaipur

I booked one seat in ac sleeper class for journey date 23 july 2023 time 21:15 from aligarh to Jaipur.
But they cancelled the said ac bus. And provide me at 23:00 non ac poor and much dirty bus. I complained the issue to mmt but without answering me they closed my complaint.
And claimed them to refund my whole amount and compensation for mentally harrasment. But they closed my issue without saying anything.
I have to...
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U
udayS kumar
Jul 24, 2023
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Coupon code not applicable in MakeMyTrip portal

I'm not able to book a train ticket with my coupon code, it says - "Sorry! Promocode used is not applicable at the moment". Kindly suggest what to do ASAP??...
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S
Swatantra kumar shukla
Jul 23, 2023
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Booking aginst fully occupied hotel

I have booked a hotel in bhuvneshwar on dated 22/7/2023 . And when I reached hotel for check in there but hotel manager of booked hotel deney for my check in and told me why make my trip in booking the room while hotel is fully occupied so I have to return back from hotel with bag and bagage while it was raining I suffered that terrible situation at that time. I was waiting till late night to resolving the problem but no one has respond from...
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K
Kulashu08
Jul 23, 2023
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BUS BOOK but not scheduled Nu refund.

Hi Team,

This is to inform you that I had booked a bus ticket on 17th July. I received booking confirmation below against this transaction Rs. 627 ticket Fair paid by Me.

when I reached at Bus Stand, I came to know from ticket counter that there is no below bus has been planned from their end.

Please note, It took me 1 hour to come to the conclusion that There is no below schedule from MSRTC....
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C
ChrisFernandes47
from Mumbai, Maharashtra
Jul 22, 2023
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Wrong Flight Cancellation

Address:19th Floor, Epitome Building No. 5, DLF Cyber City, DLF Phase III,Gurugram-122002, Haryana

I had booked my return flight ticket from DELHI to MUMBAI on 18 May, 2023. Due to sudden Examination reasons, I wanted to cancel my flight tickets from DEL to BOM by INDIGO scheduled on 31 May, 2023, so my dad on 24 May, 2023 directly spoke with INDIGO (DELHI-MUMBAI) to cancel the ticket. Indigo had cancelled the tickets and told me to further speak with MakeMyTrip for further processes. So, I had called MakeMyTrip for further details, and...
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H
Harry Pal Singh
Jul 20, 2023
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Continuous Daily Spamming

Dear Sir,
It is intimated that I am getting daily spam mails from Make My trip through [protected]@connectinboxx.com under different heads ie regarding their MakemyTrip, MMT, Make my trip, MMT India, myBiz, M.M.T. etc. These mails number 15-20 per day sometimes two to three in a span of a few minutes. I fail to understand how a Company of this stature can use tricks and violates the privacy of citizens. It is even more shameful because...
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T
trix
Jul 16, 2023
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Deletion of MMT Review

I had uploaded a review once on MMT as they requested to but now i want it to be deleted but there is no option in the app nor is there any no. i even tried to contact through their email but they won’t respond...
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T
trix
Jul 16, 2023
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Deletion of my MMT review

I had uploaded a review on MMT as they requested but not i want that review to be deleted but neither is there an option in the app nor any no. i could reach out to.
I even tried to contact through their mail
but they won’t respond...
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R
RahulKr19
from Palwal, Haryana
Jul 16, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Free date change not handled

Booking ref: NF7STYRG09X4MXC61344

Their free date change as per them is applicable till upto 2 hours before flight departure and yet we were unable to use the app to do the same even 3.5 hrs before.

We had booked for 13th June with Rs 460/- spent for free date change.

Their customer care firstly overcharged us Rs 1560/- stating they were taking extra for price difference in new flight date and...
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S
Sonu Warshi34
Jul 16, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Toll-Free: 087096~29421 (Online complaint, 24/7 hours available

Address:Mumbai

Hi,

We had a Holiday booking on the Makemytrip to Andaman,
Dues to Flights issue, booking didn't go well, it has been cancelled.

Now, I'm unable to contact makemytrip for the refund of the cancelled booking.

Booking ID NL[protected]

It is told the refund would be processed within 10 working days, no updates on the refund yet.

Now i'm unable to contact them,...
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C
chriskishore
Jul 16, 2023
Aug 7, 2023
This thread was updated on Aug 7, 2023
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Money withdrawn & no refund for failed Transaction

I paid Rs. 44, 600 from my bank account for a hotel booking and makemytrip tells me that the transaction has not gone through, and has not provided any booking ID or confirmation.
The booking was made on July 12th 2023. The confirmation from Axis Bank is -
"Dear Customer, We wish to inform you that Rs 44600.00 has been debited from your A/c no. XX3270 on[protected]:12:39 at NBSM/20759440/CCAVENUE.COM / CHARGE/."
br...
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V
venkateshprasad765
Jul 14, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of Holiday Booking is not processed.

Hi,

We had a Holiday booking on the Makemytrip to Andaman,
Due to Flights issue, booking didn't go well, it has been cancelled.

Now, I'm unable to contact makemytrip for the refund of the cancelled booking.

Booking ID NL[protected]

It is told the refund would be processed within 10 working days, no updates on the refund yet.

Now i'm unable to contact them,...
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K
kirtics5
Jul 13, 2023
Jul 29, 2023
This thread was updated on Jul 29, 2023
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Left stranded on road in Mandi Himachal Pradesh

We booked our 2 bus tickets from Delhi to Manali on MakeMyTrip on 7july2023. The bus changed 3 times on our trip due to break down and permit issues. When we reached Mandi, we were asked come out of the bus due to some break down issue. Driver said that no other bus will come and we need to go on our own by taking another conveyance. We asked driver that how would we reach there if you leave us midway, he said that I do not know you may take...
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A
Appina Balasubramanyam
Jul 13, 2023
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Money debited and Ticket Unsuccessful

Address:PoD 1A, 313, IIT Indore
Website:www.makemytrip.com

I booked a ticket from Indore to Tirupati through Makemy Trip website. The ticket fare got paid through GPay and money got deducted but the ticket failed. A pathetic customer care service called me and asked about the issue and I informed full details. However, no issue did not resolve. Booking id: NF2ET3RNF7MJ1Q1L2372....
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A
Allied Safety
Jul 12, 2023
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Refund not received - Booking ID: NH24084270360386

Address:B/101 Ostwal Point, Kanakia Road, Near Laxmi Park, Mira Road E, Dist.Thane 401107

Dear Sir/Madam,

This is to bring to your kind notice that we had booked a hotel room on 4th July 2023 in the name of Mr.Amit Lamba for the period 4.7.2023 to 7.7.2023 through our account on MakeMyTrip vide Booking ID: NH[protected] (PNR No.[protected]).

Regrettably when Mr.Amit Lamba approached the above Hotel, he was told that the hotel has cancelled their account with MakeMyTrip since long and despite the...
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B
bijogeo494
from Pathanamthitta, Kerala
Jul 12, 2023
Jul 14, 2023
This thread was updated on Jul 14, 2023
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"Bucket Sale" Coupon Codes not working for ICICI MMT Card

I tried to book an international flight worth 59310 yesterday using MMTICICIFESTINT coupon, but got an error that "MMTICICIFESTINT wont work for selected payment option".I tried again yesterday for a domestic flight with MMTICICIFEST, and got the same error.

The customer care executive gave email id which is of "no-reply" in nature.
Despite having MMTBLACK membership, and waiting for 20+ minutes to connect, none of the...
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A
Appina Balasubramanyam
Jul 12, 2023
Jul 14, 2023
This thread was updated on Jul 14, 2023
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Money deducted and Ticket Unsuccessful

Address:PoD 1A, 313, IIT Indore
Website:www.makemytrip.com

I booked a ticket from Indore to Tirupati through Makemy Trip website. The ticket fare got paid through GPay and money got deducted but the ticket failed. A pathetic customer care service called me and asked about the issue and I informed full details. However, no issue did not resolve....
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C
Coco21
from Navi mumbai, Maharashtra
Jul 11, 2023
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Transaction failed but money got deducted from my acc

On 9th of july i made a payment for a hotel through MMT but it failed still my money got deducted from my bank account .plzz help me get my money back....
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Address:Make My Trip, Gurgaon, India

Dear Sir,
I am forwarding the below complaints submitted by email to Make My Trip officer who booked my trip package but there is no action yet.
To,
Dear Ms Rekha Balakrishna
Make My Trip
Reference: Private Package for family taken from 21st June to 28th June, 2023 from Delhi airport to Uttarakhand Places and drop to Jaipur.

As old and regular customer of Make My Trip, I genuinely and sincerely...
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S
Sonam Passi
Jul 8, 2023
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Delayed response, discrepancy in bill

I had made a booking of Lemon Tree Hyderabad Hitech city .. the price shown to me by make my trip was way different from the price that i got in my final bill from lemon tree . I was forcefully make to pay service charge 12% which according to bill was optional and because it was a prepaid booking the money was already taken my MMT . Also there was a discrepancy in the base price per room and final bill provide by MMT and lemon tree .. when...
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