MakeMyTrip India Complaints & Reviews

The issue - we booked a to and fro ticket from Abudhabi to Ahmedabad via MMT on Etihad Airlines. At the time of booking, the check-in baggage details were not available/mentioned hence the assumption being a default of 30 kg check-in allowance is provided. However, I was in for a very rude shock at the airport check-in, when the airline person said it was a no-baggage ticket! The options presented by the desk clerk were to either pay for my 30kg luggage or to upgrade the ticket. I had to pay 31, 000 INR for baggage and the upgradation of my ticket. I was able to afford it but what about people who work on minimal fixed monthly budgets?
This is a clear violation of customer communication where such important information is hidden at the time of booking thereby thoroughly misleading the individual and having them face unexpected financial and mental agony. Had MMT been transparent as expected in their information, I would have taken a very well-informed decision instead of being thrown under the bus or the plane in this case!
Being such a well-established travel operator, you resort to these low-sided tactics in fleecing your customers. Let me also mention that my return ticket also has no baggage. Do I again pay 30k for upgradation?
I expect MMT to be transparent while making bookings rather than leaving the customer in limbo.

I have a huge amount in my wallet following cancellation of my flight ticket which I want to utilise. However makemy trip not resolving my login issues

I had canceled a ticket on 24th June from NJP to New Haflong ( Kanchanjunga #13173 -25th june )
Booking ID : NR[protected]
The app shows the amount (Rs.1389) has been refunded but I have not received it yet.
RRN number order _M0czPT6L0qkP7K
Please look into the matter and do the needful.

That my family booked the trip from 15th may 2023 to 21st May 2023 and paid Rs.1, 99, 816/-(Rupees One Lakh Ninety Nine Thousand Eight hundred Sixteen Only) which included flight charges. On 9th May, Makemytrip people called and told me that the flight booked is got cancelled and informed us to book the flight from our side. But we couldn’t find flight for the date it was booked, the rates were so high so we requested to makemytrip to arrange flight as promised or cancel the package. When I spoke to the flight incharge i.e GOAIR, quoting our PNR number and GOAIR informed me that the refund from their side is already issued to Makemytrip on 10th May itself. But till today We have not received any refund either air or land arrangements made by Makemytrip. Please be careful while making bookings with MakemyTrip. When I contacted Makemytrip several times but didn’t get any response. After waiting for the period of holiday package, I asked for the refund. Till we have not received the refund or any other assistance. It is an unfair practice from Makemytrip. Suffered mental and monetary harassment. Hereby I am claiming a refund of Rs.1, 99, 816/- (Rupees One Lakh Ninety Nine Thousand Eight Hundred Sixteen Only) at the earliest along with a compensation amount of Rs.30, 000/- (Rupees Thirty Thousand Only) as interest amount as our money is lying with you since April 20th 2023.

I had paid Rs 6308 /- for Singapore Visa on 16 Jul Booking -ID NV[protected]. I cancelled it because their site failed to collect all visa documents. They sent SMS on 18Jul to me that refund of Rs 5708/-
But money has not been refunded as yet. It was mentioned that visa can be cancelled till 20 Jul as after that application will be sent for processing.

There have no option to contact them. None of their number[protected],[protected],[protected],[protected],[protected] work.
No email Id for customer support.

On 8 June 2023 I've tried to book a train from Bhopal junction to H Nizamuddin with the booking ID:-NR[protected] I Have paid total amount of 857.70 my till now i didn't get any refund of that amount and I've tried to reach the company but didn't get any response so please refund my amount the upi transaction id:[protected] my registered mobile number is [protected]

I had booked the Ladakh package on 1st May after paying 15000 as advance payment. But due to Go Air flights issue asked the company to either change the flights or cancel the package or change the package to another location on 2nd May itself. Even after numerous follow-ups no response received from MMT. At last on 4th I got response that money will be adjusted to new package. But on 5th I got the message that 8K will be deducted even I cancel or change the package. So I decided to cancel the package. ( same was mentioned in T&C). I got confirmation for cancellation on 5th itself. But even after 3 months I have not received the refund. As this was not customer fault but flight operator issue, company should have refunded the whole amount but instead company has not refunded any amount till now with no proper justification. It seems very intentional malpractice

I have booked air ticket on 21 june 2023 of mr. Tarun kumar dahiya as traveling detail destination pune to delhi, pnr- nzrkvk, booking id ldntandnrkv571727.
But some reason i cancelled this ticketon 23 june 2023. So not refund my money rs-1524

Hello, I Booked a bus ticket on make my trip on 20 July from Sirsa (hry.) To Chandigarh (pjb.) The bus was on 21 July . And when i go to Boarding point on 21 July, and I asked on the counter and i get to know that the bus got cancelled and i requested for refund on 21 July on 4:19 am
My further details are mentioned below :-
Ticket no. - B8GTFGEV(Operator PNR
[protected]_[protected]
22970)
Make my trip bus ID- NU[protected]
Total Fare- 432 rs.

I request make my trip to return my money as soon as possible.

I booked one seat in ac sleeper class for journey date 23 july 2023 time 21:15 from aligarh to Jaipur.
But they cancelled the said ac bus. And provide me at 23:00 non ac poor and much dirty bus. I complained the issue to mmt but without answering me they closed my complaint.
And claimed them to refund my whole amount and compensation for mentally harrasment. But they closed my issue without saying anything.
I have to join my official training on urgent base at jaipur otherwise i will not travel in non ac bus.

Deepak mourya
[protected]
[protected]@gmail.com
Booking ticket is attached.

I'm not able to book a train ticket with my coupon code, it says - "Sorry! Promocode used is not applicable at the moment". Kindly suggest what to do ASAP??...

I have booked a hotel in bhuvneshwar on dated 22/7/2023 . And when I reached hotel for check in there but hotel manager of booked hotel deney for my check in and told me why make my trip in booking the room while hotel is fully occupied so I have to return back from hotel with bag and bagage while it was raining I suffered that terrible situation at that time. I was waiting till late night to resolving the problem but no one has respond from make my trip. Beside it they are sending a massage that what was your stay.

Hi Team,

This is to inform you that I had booked a bus ticket on 17th July. I received booking confirmation below against this transaction Rs. 627 ticket Fair paid by Me.

when I reached at Bus Stand, I came to know from ticket counter that there is no below bus has been planned from their end.

Please note, It took me 1 hour to come to the conclusion that There is no below schedule from MSRTC. It was a very pathetic experience as I have not gotten any direct support from Make my trip nor at the bus end. Finally, I talked to one person from MSRTC. He Said that you need to contact Make My Trip to get your refund as there is no such bus schedule at their end.

Then, I have travelled to my destination by changing multiple buses. Please note, MSRTC has not given any other bus service against my Ticket book.

I have put the cancellation request on my trip with the option " Cancel By operator" as there is no appropriate option available.

I am not able to connect to any customer support team as it is not available on the provided number.

This is a pathetic experience as of now. Please give me the refund of Rs. 627. I get frustrated as no one is responding.
hevgaon to Mumbai

Shevgaon to Mumbai
MMT Booking ID: NU[protected]
Operator PNR: 47906761/796480/[protected]
Operator Name: MSRTC
Dept Date: 17/07/2023
Seats: 33
---
Boarding Time: 07:40 PM
Boarding pt: SHEVGAON.
Address: SHEVGAON LandMark: SHEVGAON, Landmark:,

I had booked my return flight ticket from DELHI to MUMBAI on 18 May, 2023. Due to sudden Examination reasons, I wanted to cancel my flight tickets from DEL to BOM by INDIGO scheduled on 31 May, 2023, so my dad on 24 May, 2023 directly spoke with INDIGO (DELHI-MUMBAI) to cancel the ticket. Indigo had cancelled the tickets and told me to further speak with MakeMyTrip for further processes. So, I had called MakeMyTrip for further details, and for a simple cancellation process that took me 20 Minutes to explain that I, had already cancelled my flight tickets from INDIGO just please process my refund, the customer executive, instead cancelled my AIR INDIA (MUMBAI-DELHI) Flight scheduled on 9 July, 2023. Despite telling the executive the Airline, the Date, the sector of the travel, He cancelled the wrong Ticket.
So, I have been in contact with MakeMyTrip, but they always say that, they will check the recording of the call. Now it's been 2 Months yet no response..

My Booking ID NF7L35VANG72G

Dear Sir,
It is intimated that I am getting daily spam mails from Make My trip through [protected]@connectinboxx.com under different heads ie regarding their MakemyTrip, MMT, Make my trip, MMT India, myBiz, M.M.T. etc. These mails number 15-20 per day sometimes two to three in a span of a few minutes. I fail to understand how a Company of this stature can use tricks and violates the privacy of citizens. It is even more shameful because there is no email address available on which to lodge complaints. Emails which I try to send remain undelivered as the sender does not accept replies or has blocked the mails by their servers. this clearly establishes their guilt of involvement in online scams and spams. Request take up case with this cheap spammer whose bosses refuse to listen to the voice of the people .

I had uploaded a review once on MMT as they requested to but now i want it to be deleted but there is no option in the app nor is there any no. i even tried to contact through their email but they won’t respond

I had uploaded a review on MMT as they requested but not i want that review to be deleted but neither is there an option in the app nor any no. i could reach out to.
I even tried to contact through their mail
but they won’t respond

Booking ref: NF7STYRG09X4MXC61344

Their free date change as per them is applicable till upto 2 hours before flight departure and yet we were unable to use the app to do the same even 3.5 hrs before.

We had booked for 13th June with Rs 460/- spent for free date change.

Their customer care firstly overcharged us Rs 1560/- stating they were taking extra for price difference in new flight date and...

Hi,

We had a Holiday booking on the Makemytrip to Andaman,
Dues to Flights issue, booking didn't go well, it has been cancelled.

Now, I'm unable to contact makemytrip for the refund of the cancelled booking.

Booking ID NL[protected]

It is told the refund would be processed within 10 working days, no updates on the refund yet.

Now i'm unable to contact them, the refund is showing failed.

Contact: +91 [protected]

Thanks,
Venkatesh Prasad

I paid Rs. 44, 600 from my bank account for a hotel booking and makemytrip tells me that the transaction has not gone through, and has not provided any booking ID or confirmation.
The booking was made on July 12th 2023. The confirmation from Axis Bank is -
"Dear Customer, We wish to inform you that Rs 44600.00 has been debited from your A/c no. XX3270 on[protected]:12:39 at NBSM/20759440/CCAVENUE.COM / CHARGE/."

The amount has been deducted from my bank account, and my bank confirmed that the amount has been credited to the beneficiary, in this case makemytrip.

Every time I call, I am asked for a transaction id that was never provdided by the system even after the payment went though and am told it will take an increasing amount of time that it would take makemytrip to make a refund, starting with 24 hours and ending with 5 business days.

I have sent emails to [protected]@makemytrip.com, [protected]@makemytrip.com and called them numerous time. I repeatedly asked to speak to a supervisor, or someone who could provide me with an immediate refund or booking, and after holding on for more than 10 minutes each and every time, they disconnect me.