MakeMyTrip India
MakeMyTrip India Pvt. Ltd.
Customer satisfaction rating: 52%
Submit a Complaint
5893
COMPLAINTS
ADVERTISEMENT

MakeMyTrip India Customer Care

TwitterFacebookLinkedInYoutube
Address
Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 102 8747  [All other major operators]
up
333
down
254
1800 118 747  [MTNL/BSNL phones]
up
103
down
130

Phone:
Phone:
up
338
down
208

Additional info

Ahmedabad (CG Road)


4th Floor, Arvind Avenue, CG Road, Opp. to Associate Petrol Pump, Ahmedabad 380009

Toll-Free: 1800 103 0020



Aurangabad

Pawandeep, Kushal Nagar, Jalna Road, Near Patidar Bhawan, Aurangabad 431001

Tel: +91 24 0660 9594



Ahmedabad (Maninagar)

3rd Floor, Swastik House, Nr. Jawahar Chowk, Opp. to Radha Vallabh Mandir, Ahmedabad 380008

Tel:

+91 79 4030 4131

+91 79 4030 4136



Ahmedabad (Sahibaug)

1st Floor, C1/2 Mani Bhadra Complex, Shahibaugh, Opp. to Rajasthan Hospital, Ahmedabad 380004

Tel:

+91 79 4009 8747

+91 79 4009 8754



Anand

105, Sankalp, Anand V.V. Nagar Road, Opp. to A.P.C. Gujarat 388001

Tel: +91 26 9224 5909



Allahabad

G-4, Shree Ganpati Square, 44A/36 Elgin Road, Civil Lines, Opp. to A.H. Wheelers, Allahabad 211001

Tel: +91 53 2226 0248



Bardoli

117, Millennium Mall, Station Road, Bardoli, Dist. Surat, Gujarat 394601

Tel: +91 26 2222 5757



Bangalore (Residency Road)

Unit No. 101, Cear's Plaza, No.136, Residency Road, Opp. to Bangalore Club, Bangalore 560025

Toll-Free: 1800 103 0040



Bangalore (Vidyaranyapura)

#1240, GS Arcade, 2nd Floor, Vidyaranyapura 1st Block, Above Axis Bank, Bangalore 560097

Tel: +91 80 6555 5952



Bikaner

F-16, Heeralal Mall, Opp. to Railway Station, Bikaner 334001

Tel: +91 15 1220 1128



Bhubaneshwar

B 23 Saheed Nagar, Beside Hotel Empire, Bhubaneshwar, Orissa

Tel:

+91 67 4254 7853

+91 67 4254 7339



Bhopal

2nd Floor, E 5/4, Shopping Complex, Arera Colony, Infront of Habibgang Police Station, Bhopal (MP) 462016

Tel:

+91 75 5422 3687

+91 75 5242 9860



Bhuj

Shop No. 4, Odhavdham Apartment, Jubilee Circle, Opp. to Viram Hotel, Bhuj, Kutch 370001

Tel:

+91 28 3222 7722

+91 75 6765 5500

+91 95 3754 4566



Chandigarh

SCO 43-44, Level 1, Sector 8-C, Madhya Marg, Near KFC, Chandigarh 160018

Tel: +91 17 2432 0000



Chennai

Door No. 10, 1st Floor, Khader Nawaz Khan Road, Opp. to Starbucks Coffee, Chennai 600006

Tel: +91 44 4261 8747



Chennai (Adyar)

No-16, 2nd Cross Street Kasturbai Nagar, Near Gandhi Nagar Bus Stand, Adyar, Chennai 600020

Tel: +91 44 4905 0505

Toll-Free: 1800 103 9691



Chennai (Tambaram Store)

No.636, 1st Floor, GST Road, Nehru Nagar, Kadaperi, Tambaram, Chennai 600045

Tel:

+91 44 2241 7747

+91 90 4209 7747



Coimbatore

551-A, Lokamanya Street (West), DB Road, RS Puram, Coimbatore 641002

Tel:

+91 42 2438 5767

+91 42 2436 5767

Fax: +91 42 2427 5767



Cochin

Near St. Fransis Church, Adj. Axis Bank, Kathrikadavu, K.K. Road, Kaloor, Cochin 682017

Tel:

+91 48 4441 1222

+91 48 4646 2222

+91 96 4565 7111

+91 95 6713 4444



Dehradun

24/3 Saharanpur Road, Patel Nagar, Patel Nagar, Rajouri Garden, Near Hotel Calista, Dehradun 248001, Uttarakhand

Tel: +91 13 5272 5533

Mob: +91 89 7907 7044



Delhi

UG-7, Upper Ground Floor, TDI Mall, 11 Shivaji Place Complex, Rajouri Garden, Adjacent to Shoppers' Stop, New Delhi 110027

Toll-Free: 1800 102 3060



Delhi (Rohini)

216, Ring Road Mall, Outer Ring Road, Sector-3, Rohini, Near Deepali Chowk, New Delhi 110085

Tel:

+91 11 4751 1301

+91 11 4751 1302

+91 11 4751 1303

Mob: +91 95 9910 5789



Delhi (Connaught Place)

F-26, 1st Floor, Connaught Place Inner Circle, Opp. to Palika Bazaar, Delhi 110001

Tel:

+91 11 4152 0337

+91 11 4152 0338



Durgapur

A/2 Nandalal Bithi, City Centre, Durgapur 713216

Tel: +91 81 1660 4614



Guwahati

Prakash Tower, 4th Floor, Opp. to Dona Planet, ABC Bus Stop, GS Road, Guwahati 781005

Tel: +91 36 1246 8747



Gurgaon (Udyog Vihar)

Tower A, SP Infocity, 243, Udyog Vihar, Phase 1, Gurgaon, Haryana 122016

Toll-Free:

1800-11-8747 - From MTNL/BSNL phones

1800-102-8747 - All other major operators



Gurgaon (Near Galleria Market)

4001, DLF Phase - 4, 1st Floor, Next to Galleria Market, Gurgaon, Haryana 122002

Tel: +91 12 4717 7417



Hyderabad

1st Floor, ABK-OLBEE Plaza, Road No. 1, Banjara Hills, Opp. to Care Hospital, Hyderabad 500034

Toll-Free: 1800 103 3070



Hosur

Abhinav Towers, Opp. to CSI Church, Behind ICICI Bank, Shanthi Nagar, Denkanikottai Main Road, Hosur 635109

Tel:

+91 43 4460 6666

+91 43 4460 8747



Indore

Silver Arc Plaza, Race Course Road, Janjeerwala Square, Opp. to Cafe Coffee Day, Indore 452001

Toll-Free: 1800 102 2504



Jabalpur

2-3, Ground Floor, Utsav Hotel Complex, Russal Chowk, Jabalpur 482001, Opp. SBI ATM, Jabalpur

Tel: +91 76 1403 8747



Jaipur

Shop No: 201, 36-37, Calgeri Road, Mauji Colony, Malviya Nagar, Jaipur, Rajasthan 302017

Tel:

+91 14 1405 4646

+91 14 1405 4647



Jalandhar

Office No. 15, 3rd Floor, City Square Building (EH-197), Civil Lines, Jalandhar 144001 (PB), Adjoining Kesar Petrol Pump

Tel:

+91 18 1463 5000

+91 93 1609 3629

+91 99 1557 7687



Jodhpur

131, 2nd Floor, Mandeep Tower, Kalpatru Shopping Center, Main Gaurav Path & Residency Road, Near Rawan Ka Chabutara, Jodhpur 342003

Tel: +91 29 1277 0613



Jamnagar

143, Neo Square, 1st Floor, P.N. Marg, Gujarat 361008

Tel:

+91 28 82676061

+91 28 82676062

+91 28 82676063

+91 28 82676066



Jammu & Kashmir

Shop No. 18, B2, South Block, Bahu Plaza, Jammu - 180012 (J&K)

Tel: +91 19 1247 9260



Kanpur

1st Floor, Nirmal Palace, 14/75, Plot No. 5 & 6, Civil Lines, Kanpur, U.P. 208001

Tel: +91 51 2253 6555



Kolkata (Sarat Bose Road)

2nd Floor, Ideal Plaza, 11/1 Sarat Bose Road, Near Minto Park Crossing, Kolkata 700020

Toll-Free: 1800 103 0060



Kolkata (Salt Lake)

KB-25 Salt Lake City, Sector-3, Ground Floor, Kolkata 700098

Tel: +91 33 4000 2766



Lucknow

4 & 5 Ground Floor, Shalimar Square, B.N. Road, Lal Bagh, Lucknow 226001

Toll-Free: 1800 102 2505

Fax: +91 52 2407 1310



Ludhiana

SCO - 33/1, Main Market, Sarabha Nagar, Ludhiana 141001

Toll-Free: 1800 102 2506



Meerut

Nirmal Arcade, 47, Garh Road, Meerut, Uttar Pradesh 250001

Tel: +91 12 1405 2255



Mumbai (Andheri East)

Ground Floor, Premier House, Plot No. 38, Central Road, MIDC, Andheri (East), Opp. to Tunga Paradise Hotel, Mumbai 400093

Toll Free: 1800 103 0080



Mumbai (Mahim West)

G-3, Zehra Manzil, 91, Lady Jamshedji Road, Mahim West, Next to Paradise Cinema, Mumbai 400016

Toll-Free: 1800 103 0080



Mumbai (Opera House)

509, S.V.P Road, Krishna Bhuvan, Opera House, Opp. to Central Bank of India, Mumbai 400004

Tel:

+91 22 3000 4107

+91 22 3000 4114



Navi Mumbai

A 334/5 Balaji Bhavan, Sector 11, CBD Belapur, Next to CBD Belapur Station, Navi Mumbai 400614

Tel:

+91 22 6673 6590

+91 22 6673 6595



Navi Mumbai - Vashi

G4/Ground Floor, Plot No-47, Sector 30A, Haware Fantasia Business Park, Vashi, Navi Mumbai 400705

Tel: +91 22 6793 9014



Mumbai (Malad)

Shop No 26, Bhoomi Classic, Opp. to Inorbit Mall, Malad Link Road, Malad West, Mumbai 400064

Tel:

+91 22 2873 6001

+91 22 2873 6002



Mumbai (Thane)

Shop No. 5, Tower No. 1, Flower Valley Complex, Eastern Express Highway, Opp. to Viviana Mall, Thane (W) 400601

Tel:

+91 22 2547 8031

+91 22 2547 8032

+91 22 2547 8033

+91 77 1891 4702

+91 77 1891 4703

+91 77 1891 4704

+91 77 1891 4705

+91 77 1891 4706

+91 77 1891 4707



Nagpur

277, Mona Enclave, West High Court Road, Opp. to Pyramid, Gokulpeth, Opp. to Pyramid Mall, Nagpur 440010

Tel: +91 71 2661 8747



Nasik

2, Tushar Building Ground Floor, Sharanpur Road, Opp. to Hotel Patang, Nasik 422002

Toll-Free: 1800 102 7804



Puducherry

Old No 14, New No 28, Ambur Salai, Near Mithai Mandir, Puducherry 605001

Tel:

+91 41 3430 8747

+91 41 3234 8747



Pune

1st Floor, PT Gera Complex, Bund Garden Road, Opp. to Wadia College, Pune 411001

Toll-Free: 1800 102 7805



Patna

Upper Ground Floor, M/S RN Agrawal & Sons, Indian Oil Petrol Pump, Dujra, Patna 800001

Tel: +91 61 2325 6126



Rajkot

Opp. to Royal Keshar Building, Mahakali Mandir Road, 22 New Jagnath Plot, Rajkot, Gujarat 360001

Tel:

+91 28 1246 0955

+91 28 1246 0956

Mob: +91 8238 666 700



Raipur

Lal Ganga Shopping Mall, 107, 1st Floor GE Road, Opp. to Wadia College

Tel: +91 77 1403 9687



Ranchi

Ground Floor, Samudra Complex, Circular Road, Ranchi 834001

Tel: +91 65 1256 3134



Siliguri

2nd Floor, City Plaza Building, Sevoke Road, Siliguri 734001, Opp. to Payal Cinema

Tel: +91 96 0998 1815



Surat

3rd Floor, Rajhans Plaza, Ghod Dod Road, Opp. to Pizza Hut, Surat 395007

Toll-Free: 1800 102 7807



Shillong

PDE Building 2nd Floor, Laitumkhrah Main Road, Adjacent to Yalana Hotel, Shillong 793003, Meghalaya

Tel: +91 36 4222 1775



Shimla

Shop No. 9 Auckland Shopping Complex, Lakkar Baazar, Shimla 171001

Tel: +91 17 7265 3885



Secunderabad

139/38, United Building, Paradise Circle, Secunderabad 500003

Tel: +91 40 6638 7701

Mob: +91 92 4655 1600



Tirupati

Shop No. 1, APIIC Complex, Opp. to E. Seva, Tilak Road, Tirupati 517501, Andhra Pradesh

Tel: +91 87 7664 1979



Udaipur

9 Kan Nagar Main Road, Sector 8 Hiran Magri, Udaipur (Raj.) 313001

Tel: +91 29 4248 2755



Vadodara

Swing Complex, 2nd Floor, Above ING Vysya Bank, Race Course Road, Near Chakli Circle, Vadodara 390007

Toll-Free: 1800 102 7808



Vapi

109, Center Point, NH. No. 8, Near Mahavir Nagar, GIDC, Char Rasta, Vapi 396195

Tel: +91 26 0242 9444



Varanasi

Office No. 22, 2nd Floor, Above HDFC Bank, Ishwar Tower, Luxa Road, Godowllia, Varanasi 221010

Tel: +91 54 2240 0397



New York

60 East, 42 Street, 2029, New York, NY 10165, USA

Toll Free: 1-800-INDIA-10



San Francisco

2603 Camino Ramon, Bishop Ranch 3, Suite 200, San Ramon, CA 94583, USA

Tel:

+1 925 242 2280

+1 925 242 2076

Fax: +1 925 242 2001



Sydney

India Ahoy, Suite 501, Level 5, 89 York Street, Sydney 2000, Australia

Tel: 1300 66 4404



View More Information...

Submit a Complaint
Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
Read more
52%
Complaints
5893
Pending
0
Resolved
2940
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

MakeMyTrip India Complaints & Reviews

Sort by:
Report
Copy

Dear Sir
I Vinod Sainani and my wife Seema Sainani are booked by Go First G8 176 and 209 from Pune to Delhi and onward to Jammu on 16-17 November 21.

G8 176 is scheduled to depart from Pune at 2225 on16 November 21. I believe that this flight is non existent as there are no flights taking off from Pune airport after 2000 as confirmed by Pune airport authorities.

Sir basically we should not have been offered a non existent flight. To resolve this issue May I request you to approach the airline and reschedule our booking to the Go First flight from Pune to Delhi on the same date at 1930.

Thanks and Regards. Requesting a prompt response please.

Vinod Sainani
Aug 19, 2021

Complaint Status

MakeMyTrip India customer support has been notified about the posted complaint.
Add a comment
Helpful
Share
Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    code
    Report
    Copy

    I booked a ticket in February 2020, from Delhi to Sydney through Make my trip, reference number NN[protected] paying an amount of Rs 72258 FOR Travelling to Sydney from New Delhi .
    on 20th feb 2020 and back on 4th april 2020.

    due to pandemic flights were not operative for return journey on 4th April. I marked it Cancelled but till date even after 16 months Refund is not received. please look into it.

    anjula
    [protected], [protected]
    Aug 19, 2021

    Complaint Status

    MakeMyTrip India customer support has been notified about the posted complaint.
    Add a comment
    Helpful
    Share
    Post your Comment
      I want to submit Complaint Positive Review Neutral Comment
      code
      Hi,

      I am Sudha from Ludhiana, I have booked a room from make my trip on 8th of july and same day i have cancelled....
      Helpful +1
      Share
      Report
      Copy

      I have booked 2 tickets with you for self and wife from PNQ TO IXJ by Go First G8 176 & 209 on 16-17 Nov2021.
      I now understand that G8 176 scheduled to depart from Pune at 2225 hrs on 16 Nov 21 cannot operate as there are airport restrictions at Pune airport after 2000 hrs.
      Kindly re schedule me, Vinod Sainani and my wife Seema Sainaini by an earlier Go First flight at 1930 hrs from PNQ to DEL on 16 Nov21 to resolve the problem created by you in offering bookings for a non-operational flight.

      I[censored]nable to do so please refund my entire amount for these 2 sectors for me and my wife.
      Regards and Thanks.
      Aug 19, 2021

      Complaint Status

      MakeMyTrip India customer support has been notified about the posted complaint.
      Add a comment
      Helpful
      Share
      Post your Comment
        I want to submit Complaint Positive Review Neutral Comment
        code
        My registered mobile number with MYBIZ account at MMT is now deactivated. Even if I have email id and password I cannot login...
        Helpful
        Share
        Report
        Copy

        Hi this is tharunkumar yesterday I tried to book flights tickets but payment failed and money was deducted from my account can we please help me out
        Aug 19, 2021

        Complaint Status

        MakeMyTrip India customer support has been notified about the posted complaint.
        Add a comment
        Helpful
        Share
        Post your Comment
          I want to submit Complaint Positive Review Neutral Comment
          code
          I booked a flight on 14th of August for 24th of August, New Delhi to Ranchi... My first payment had some error... But the...
          Helpful
          Share
          Report
          Copy

          I have booked krishna residency(homestay), Pachmari Madhaya Pradesh on 14 august 2021 through make my trip. booking was showing confirmed as my 1354 Rs deducted from my account but when I went to hotel krishna Residency(Homestay) they denied to check in as they said hotel are already full how u get confirmed. They said request money from Make my trip.

          Kindly give my money back(Rs.1354)
          Aug 18, 2021

          Complaint Status

          MakeMyTrip India customer support has been notified about the posted complaint.
          Add a comment
          Helpful
          Share
          Post your Comment
            I want to submit Complaint Positive Review Neutral Comment
            code
            Report
            Copy

            Without any tickets confirmed money deducted
            Aug 18, 2021

            Complaint Status

            MakeMyTrip India customer support has been notified about the posted complaint.
            Add a comment
            Helpful
            Share
            Post your Comment
              I want to submit Complaint Positive Review Neutral Comment
              code
              My Name is VAMSI KRISHNA PARVATANENI, I was booking Vijayawada to delhi flight from MakeMyTrip app On 18th August 2021. I...
              Helpful
              Share
              Report
              Copy

              I still havent recd refund for Jet Airways flight which never took off.
              Aug 17, 2021

              Complaint Status

              MakeMyTrip India customer support has been notified about the posted complaint.
              Add a comment
              Helpful
              Share
              Post your Comment
                I want to submit Complaint Positive Review Neutral Comment
                code
                I was doing flight booking in makemytrip website. Money, amount of Rs: 24865 got deducted but unfortunately ticket booking...
                Helpful
                Share
                Report
                Copy

                I Booked a Rail ticket on 19 Jul. 2021. The Booking is failed due to some technical Glitch. And money is deducted from account. And it is showing that refund is credited by 20-21 Jul.
                And Now it is showing refund is processed. And my money is not came in my account.
                Pls resolve this issue.
                Booking ID-NR[protected]
                Aug 17, 2021

                Complaint Status

                MakeMyTrip India customer support has been notified about the posted complaint.
                Add a comment
                Helpful
                Share
                Post your Comment
                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  Report
                  Copy

                  The airline had cancelled my booking and have processed my refund to MakeMyTrip. I have received an email from the Airline confirming the same. MakeMyTrip is not processing the refund into my account.

                  MakeMyTrip application has mentioned that I am ineligible for a refund.

                  PNR DDNS5U

                  Regards,

                  Prashant Arya
                  Aug 17, 2021

                  Complaint Status

                  MakeMyTrip India customer support has been notified about the posted complaint.
                  Add a comment
                  Helpful
                  Share
                  Post your Comment
                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    I paid Rs. 1430.09 on dated 14 Aug 21 which was Saturday from my bank account for a booking and makemytrip tells me that the...
                    Helpful
                    Share
                    Report
                    Copy

                    Air ticket purchased from Make My Trip --from Imphal to Kolkata for 15 April 2020, PNR--OGR8XS, E- Ticket No OGR8XS. For two adults may please be refunded as the flight was cancelled due to pandamic. Your earlier action will be highly appreciated.

                    Yours faithfully
                    Moirangmayum Chaoba Singh
                    [protected]@gmail.com
                    Aug 17, 2021

                    Complaint Status

                    MakeMyTrip India customer support has been notified about the posted complaint.
                    Add a comment
                    Helpful
                    Share
                    Post your Comment
                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      Report
                      Copy

                      Its regards to my Booking ID – NF[protected]
                      Airlines PNR - Q1QPJB

                      The process of refunding the Credit amount of Rs 13559. 00. to mine original mode of payment in 5 - 7 days Is not been processed yet. It's almost a year now. Flight has been canceled by Airlines.

                      Reference No.[protected]
                      Aug 17, 2021

                      Complaint Status

                      MakeMyTrip India customer support has been notified about the posted complaint.
                      Add a comment
                      Helpful
                      Share
                      Post your Comment
                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        Report
                        Copy

                        I have booked the tickets through MMT to Guwahati round trip(28.03.20-01.04.20), vide booking Id NF[protected]. The flights were cancelled due to national lockdown owing to COVID. Partial refund was provided but Rs. 11148 has not been refunded till date, though more than a year passed. I have complained to website telephonically through costumer care numbers but nothing moved yet. If it is not resolved, I will go Consumer court for delay and harassment by website.
                        Aug 16, 2021

                        Complaint Status

                        MakeMyTrip India customer support has been notified about the posted complaint.
                        Add a comment
                        Helpful
                        Share
                        Post your Comment
                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          I'm Sivaraman. I was recently paid amount INR 50749 today[protected] toward tour package purchase at MakeMytrip. Payment triggered...
                          Helpful +1
                          Share
                          I made a booking through Make my trip with full payment. When my parents reach to property then receptionist did not allow...
                          Helpful
                          Share
                          ADVERTISEMENT