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MakeMyTrip India Complaints & Reviews

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Updated: Sep 6, 2026

Complaints 8221

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3077

Unresolved

5144

So far, so good. MakeMyTrip India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MakeMyTrip India will keep up the work and continue to help more customers with their concerns even better 🤝

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MakeMyTrip India reviews & complaints page 8

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Address: https://www.makemytrip.com/

I had made a train booking through MakeMytrip (MMT) on 11 May 2022 around 9:00 Am under PNR [protected] under "trip guarantee" for two passengers, amounting to INR 6, 726.63, which included INR 1500 as a fee for "guaranteed trip".

3 hours later, i received a WhatsApp from MMT, stating if the status of the ticket gets to RAC, the trip won’t be guaranteed. Paranoid by which, i called on MMT call center...

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For MMT Booking ID#NU[protected] I raised refund request on 16-April-2022 due to Bus cancelled by Operator and I got acknowledgement that "Your Request for Bus Cancelled by the Operator is submitted" and "Our team will get in touch with you in 3-7 days." and today is 8-May-2022 with no response till date. MMT customer care number has IVR only no human representative to talk about this issue. There is no MMT customer care email id also....

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I recently added gift cards to my make my trip account but I am not able to use them for my flight bookings. As far as I can understand, the gift cards are to be added into my account and when I reach the payment page the option for adding the gift card has to be clicked. But the option for paying with gift card doesn't show at all. I tried a while ago as well for a previous booking and at that point it said something like it can't be used....

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I book some international flights through make my trip. There is difference in ticket amount and invoice amount. I am trying to contact MMT team from last 10 days but thay dont support us....

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Dear Concern,
On dated 18th April 2022, I have booked a ticket from Jabalpur to Delhi (Spice jet) for dated 1st May 2022. In Make My Trip there is feature where the Intial price of a flight can be locked and we need to pay the balance payment later within a certain time period. When I had booked the ticket after making payment in the Locked price feature they had deducted the wholesome amount of the Flight from me. When I contacted...

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Hi,

I need support in deleting my travel history or complete accounts for personal reasons. Accounts linked to [protected]@gmail.com and [protected]@gmail.com and my phone [protected]. I am looking for support on this, so that I can make fresh accounts with same email and phone. I assure you there is no legal angle to it....

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I booked a cab service in Bangalore for 3 days with booking ID: NC[protected]. They outsourced it to some other company which further outsourced it to another company. When the cab arrived, I noticed the cab number and driver is different, I didn't feel safe so called the MMT customer support, the customer service rep assured me that it is okay to take the cab and since this is a mistake from their side they will refund INR 960 within...

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Hello Ma'am/Sir,
I was trying to use the feature "Lock Price and Pay Later" on your website, and I got to know from my friend is that the price paid during "locking the price" is adjusted with the full amount paid under the booking period. But when I tried doing the same, it is not showing the same for me. Refer to the below screenshots for more clarity.
First Screenshot is mine and the Second one is my friend's.
br...

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Dear Customer Support,

The booking ID - NH[protected] was not made through my account. My email ID was used only for receiving the booking confirmation. However, the booking has been subsequently cancelled. However, the booking is showing on my account. Either delete this booking or delete my account associated with email ID [protected]@hotmail.com

Thanks for your help and support.

- Dr...

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Website: www.makemytrip.com

Hello

It's been over 50days now. I haven't got my refund against the booking.
My ticket booking amount was Inr- 80, 158.00.

I cancelled my flight booking on 11th January 2022, due to flight cancellation by airline. I was notified just before 2 days prior to my journey. The change was, one of my conne flight got cancelled and MakeMyTrip rescheduled that automatically and extended the travel time from...

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Hi MMT Team,

I am not able to Edit my current Email ID as there is no Edit Button in my MMT Account.
Please accept my request and change email id of my current MMT Account.

Current Email ID : [protected]@gmail.com
New Email ID : [protected]@gmail.com...

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I have booked flight from kochi to Delhi using make my trip app in airindia . I haven't received email/ WhatsApp/ sms confirmation from make my trip / the airlines regarding Booking confirmation. The app shows booking is confirmed and asks us to download e-ticket. But when we click on the tab it shows download failed....

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I would like to get my previous bookings deleted.
If that is not possible i would like my account to be deleted completely.
There is no option to contact customer service from MMT website.
Phone numbers found on net are also not valid.
MMT account details:
Email: [protected]@gmail.com
Number:[protected]...

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On Wed, 29 Dec 2021, 00:19 Bidisha Tewary, wrote:
Hello Team,

This is in regards to the complaint I have raised for this booking in mmt app.

On the morning of my journey when we went to the boarding point there was no bus and the contact numbers given in the ticket were all switched off. I waited for an hour at the stop and called the owner of the travels and he said that there is no bus at 6.30 in the...

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I have cancelled two flight bookings through mmt last month and I’ve been informed that the refund will be processed through MMT wallet but it doesn’t seem to show in my wallet. Please help....

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For MMT Booking ID NF[protected] I raised refund request on 24-Dec-2021 due to flight cancelled by airlines and I got acknowledgement. But when I checked MMT app after 1-Jan-2021 my trip this trip vanished from Completed trips section. MMT customer care number has IVR only no human representative to talk about this issue. There is no MMT customer care email id also. I got confirmation from airlines that if MMT contacts their Refunds department,...

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After being harassed for years..i want to permanently delete my make my trip account..i have called customer care ladline some 100 times and no one has helped me and in fact the customer care representatives are rude and highly disrespectful..i have emailed to grievence email too..no one has replied back to me..i got one email with a link which doesnt even open..as a customer its my right to keep or delete an account.....

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Address: gurgaon

I need to change my email ID from partha.[protected]@nielsen.com to [protected]@gmail.com as my previous email is now discontinued. The MMT app does not allow change of email ID, nor does the website. Nor is there any way I can contact MMT on phone. They dont seem to have a helpline.

Can you please ask MMT to contact me either on my new email address or by calling me on my landline[protected] or through sending a...

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I booked an Indigo flight ticket in Makemytrip for travel from Kolkata to Dibrugarh on 14th January 2022 (Makemytrip Booking ID NF26S7MYSAS2RYNM0472). Indigo canceled many flights on their own because of the 3rd wave of COVID. My flight was among them. Since Indigo cancelled, I initimated MMT and asked for refund of the amount 6708 that I had paid.

However, MMT refunded only 6108 deducting the convenience fee. Now I understand...

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Address: gurgaon,haryana

Hello Team,

I tried a book a flight on Makemytrip 3 days ago i.e; 6th January 2022 from Bengaluru to Jammu, but my amount got debited and I did not receive any booking details nor showing in the pending requests. I tried reaching out on customer care number, but it is a pathetic service as call doesn't get connected to anybody even after hours of wait.I waited 3 days as per refund policy but still didn’t got any response.br...

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