MakeMyTrip India Complaints & Reviews

I had bought a ticket to fly from Mumbai to Hyderabad from makemytrip and I even purchased extra luggage from their app. While purchasing extra luggage it showed that I need to pay Rs. 2250 to carry an additional baggage of 23kg in the flight apart from the regular baggage allowance. I paid that amount and on my ticket also it shows that I can carry the additional bag of 23kg. I took the baggage and at the airport I came to know that the amount I paid was only for 5kg extra. Vistara people asked me to pay 2000 for extra baggage piece and 12000 for the extra weight I had. I spoke to Mr. Gagandeep, the makemytrip customer care agent on call and I was with him on call till he checked everything. At first he was not agreeing that they made a printing mistake on my ticket and I suffered so much pain at the airport. Then when I shared all ticket details with him he agreed to me on call that yes it is their mistake and he asked me to pay the money and they will refund the money to me. I even have the emails and call recordings as a proof with me. I travelled on 26th December 2023 and it is till date makemytrip has ignored my emails and calls. They have been sending same replies to me and despite following up with them for so many days and wasting so much of my time. They have closed the case and not even refunded my money. Despite sending so many emails, there is no proper customer service offered and I have beared a loss of Rs. 14000 because of them and their mistake. I really want my money back and I have all the supporting proof for the same. Please look into this matter and let me know what can be done. I am just wondering that on a daily basis they must be thugging so many people on the same lines. This is not at all expected from Makemytrip and this has given me such a worst experience, I am attaching the main documents and the call recordings with the complaint. I have more emails too where they have not responded well to solve my issue. They have just been sending standard replies to me. I want my money back as this is giving wrong information to the client and then not paying back the money even after promised. If that person had not promised me for the refund on call, I wouldn’t have paid the money at the counter. It is not a small amount.

I had booked a flight ticket PNR-RMWGRR dated 27/12/2023 from Hyderabad to Patna but cancelled it later. I was to get a refund of ₹2, 257 but I have not received it in my bank account yet.

I am writing to you regarding my recent booking with INDIGO airline for my mom VIMALA AlEXANDER under the reference PNR number JQW2HC.
now the airline has refunded the 1663 tax amount to the agency.
but makemytrip was not refunded the amount. saying you got a credit card discount for this booking which is higher than the refund amount so u will not be getting any amount as a refund

I came to Ujjain with my family to see Mahakal, there I first booked Shree Narayan Home Stay from your site for the night. In which when we reached here we were given another room and then we were asked to change the room. And the bed sheet given to me was dirty, I called them and told them that my bed sheet was dirty and they said that they will get it changed. But one night our poor passed away from sleeping in the dirty bed sheet. The next day we went out early morning to see Mahakal, where we reached there at 2 o'clock, when we came back the water from their bathroom and toilet poured into the pure balcony, where I informed them where we were for the first time. Now it happened. Means this is what we did. Then they asked us to shift to the uppermost room. Because pure water was filled in the balcony, we had no option. I took the upstairs shift to my senior citizen parents. Then I told them that I had an afternoon train the next day. Can we leave around 12 o'clock, because it is winter time, so it is said that there will be an extra charge of Rs 1000/-. I told him that I had already talked to him before the booking amount came, but he had said that at that time. But when you get the amount you tell me your rule. My request to you is that if you have not given this amount, then till then you should not ask for the solution of the problem that I and my family have been facing due to my stay here. Then you will not give them their amount. I will also make this complaint in the grievance portal.

I received the refund in my wallet. I initiated the refund to transfer it to my bank. but the amount is not reflecting in my account. The bank says the reference number is wrong. I m trying endlessly to connect with customer support but no specific answer is received

I am writing to express my extreme dissatisfaction with the recent inconvenience caused for the cancellation of my flight tickets under booking ID Booking ID: NF2QEPBJZ5T7S1JM8559, booked on 30th Dec, 2023 . Despite multiple attempts, I have been unable to find this booking reflected in your system, leading to significant frustration and concern. I understand that unforeseen circumstances may arise, but the lack of visibility into my reservation has created a sense o[censored]ncertainty and distress. I urge you to promptly address this matter and provide a clear explanation for the discrepancy. I expect a swift resolution to this issue, and I kindly request compensation for the inconvenience and time spent trying to rectify the situation. Your attention to this matter is crucial in maintaining my trust in your airline's services

Sir

due alliance air flight rescheduling on 29.12.2023 at 11.15 to 2.55, we were forced to cancel that ticket as we had a connecting flight. The customer care of alliance air has assured that full refund will be given but will not received pls arrange for the same. flight no 9I-695, flight pnr N5LKRR from udaipur to Ahemdabad, passenger Deepak Nandkishore Jadiya and Nirupama Deepak Jadiya,

मैं आपको ये सुनिश्चित करना चाहता हु के मैंने दिनाक 30 दिसम्बर 2023 को Delhi to Vancover(BC) Date 19 Feb 2023 and Toronto to Delhi 29 June 2023 की date की बुकिंग की थी. (Annexure-1)
जिसकी Booking ID IN1B[protected] है और जिसके लिए मैंने 130723 रूपये भी ट्रांसफर किये है (Annexure-2)

और जिसकी मैंने कैंसिल करवाने की request भी with in 30 minute में कर दी थी
और मुझे बताया गया था के आपके सिर्फ 1059 रूपये ही deduct होंगे जिसे कोई VOID सर्विस के बारे में बताया गया था (Charges deduction ke Regarding ईमेल भी की हुयी है Mr. Suman Bayen द्वारा (Annexure-3)

लेकिन मुझे अभी मेरी बुकिंग ID IN1B[protected] की cancelled request refund 111951 रूपये किया जा रहा है (Annexure-4)
जबकि वो refund amount
Total Paid Amount = 130723/-
Deductions – 1005/-
Balance Amount = 129718/- होनी चाहिए after deduction
आपसे विनती है के इसे इससे Clarify करे and बाकि amount return करे

मैंने लगभग आपके Customer care agents से 2 दिन के अंतर्गत 30-30 minute बात की लेकिन सब के सब बेवकूफ बनाते रहे

एक और ध्यान देने वाली बात यह है के मैंने Booking ID No. IN1B[protected] के दौरान Delhi to Vancover(BC) (Date 19 Feb 2023) and Toronto to Delhi 29 June 2023 की date की बुकिंग की थी (Annexure-1)

लेकिन refund email में मुझे बताया जा रहा है के इस Booking ID No. IN1B[protected] के तहत आपकी 17 अप्रैल 2023 को जो Ticket बुक की थी वो cancel कर दी गयी है, जबकि मेरे द्वारा 17 अप्रैल 2023 की air ticket इस Booking ID No. IN1B[protected] के तहत की ही नहीं है (Annexure-5)

और मैंने नयी बुकिंग ID IN1B[protected] के तहत Delhi to Vancover(BC) Date 17 अप्रैल 2023 and Toronto to Delhi 22 अगस्त 2023 की बुकिंग की है और ना ही ये Ticket मेरे द्वारा cancel करवाई गयी है (Annexure-6)

मुझे कुछ भी clear नहीं हो पा रहा है के मेरी कोनसी Ticket कैंसिल है और कोनसी बुकिंग confirm है

अगर मेरी इस Booking ID No. IN1B[protected] के तहत ticket cancel हो चुकी है तो उसके लिए मेरा रिफंड amount 129718/- बनता है तो आप उससे verify करके ईमेल द्वारा मुझे confirm करे और जल्दी से जल्दी रिफंड करे

मैं really बहुत upset हु, क्यूंकि जब customer care से बात करता हु तो बोलते है के Technical Glitch की वजह से ये हो रहा आप निश्चिन्त रहे...

Makemytrip की कस्टमर service वालों ने मेरा न्यू इयर भी ख़राब कर दिया है

क्या इस तरह से Customer दोबारा आप लोगो से relation maintain करेगा ?

Question :-

1. Exact Refund amount under Booking No. IN1B[protected]
2. Confirmation of Booking No. IN1B[protected]

With Regards,

Jagmit Singh Brar
Email ID:- [protected]@gmail.com
Contact No. +[protected]

I have booked a round trip flight from mumbai to patna for 15.5.2023 with additional zero cancellation fee . The return flight from patna to mumbai g8 352 was cancelled 2-3 days prior to the journey due to their operational issue hence i had cancelled my entire trip, the refund request was raised immediately but till date no refund has been received by me.The status in the app shows refund refunest in proecss.I made multiple calls to the airlines as well as the makemy trip customer care but all in vein.Need your kind intervention here.

Hi There,

I booked a Delux room in Peace Residency, Pondicherry for a family with two adults and two kids.
They charged money for four people but they gave us single budget room, even It's not a hotel, it's a hostel.
MakeMyTrip charged me 17000 INR for two days even It's not cost of 4000 INR for two days....

I booked a train ticket from makemytrip which was RAC so I tried to raised tdr from the app but it dint work, then i tried cancelling that also dint work, it showed error message that please try after sometime, unable to connect to irctc site. I tried from 1pm to 3pm and 3:10 was my train, I also raised complaint that I am unable to do anything in app at around 1:30 and seeked help. I even called but auto caller dint allow to speak and gave same link again and again. Customer care called around 4:30 and said tdr can be filed only 30 min before train start and its been more than 1 hour and dint refund the amount. Seems like fraud to me. Clearly they dint allow me to do anything in the app, response time so late so that I dont have any options left. Never going to book anything from make my trip. Fraud app.

Booking id -NH[protected]

the recent hotel booking I made through MakeMyTrip for my family trip to Udaipur. Unfortunately, our experience during the check-in was far from satisfactory, and I feel compelled to bring this matter to your attention.

Upon arriving at the booked hotel, we were disheartened to find that the basic amenities promised were severely lacking. The washroom lacked essential items like handwash, and the cleanliness of both the room and washroom fell below acceptable standards. Additionally, there was an unpleasant odor in the room, making our stay uncomfortable.

In light of these conditions, we decided not to stay at the hotel and promptly contacted your support team to raise a complaint. I followed your instructions and provided photographs to illustrate the situation. Despite my efforts, there was a considerable delay in your response. When I finally reached out via phone, I was informed that an immediate refund was not possible due to the hotel's non-refundable policy. However, your team assured me that they would contact the hotel to address the issue.

As a result, I patiently waited for a response throughout the day, hoping for a resolution before deciding on alternative accommodation. Regrettably, by 10:00 PM, I had not received any updates from MakeMyTrip, leaving me with no option but to check out and seek a different hotel in a challenging festival season.

To my dismay, it was only after my early checkout that I received a response indicating communication with the hotel team. This delayed response has caused both financial and mental distress, as my family and I were left without suitable accommodation for a significant part of our planned stay.

I believe it is unfair for me to be charged for a service that was not provided as promised, especially when faced with substandard conditions that prompted our decision to vacate the premises. The non-refundable nature of the booking should not absolve MakeMyTrip of responsibility to ensure that the accommodation meets basic standards.

I kindly request a thorough investigation into this matter and a fair resolution. Additionally, I would appreciate compensation for the inconvenience and distress caused during what was supposed to be a joyous family trip.

I booked 2 seats from Delhi to Agra on 20th Dec 2023 for 23rd Dec 2023 to make my trip with the vendor by Falcon tour and travels. On the day of travelling, the bus was already more than one hour late and when the bus arrived at my onboarding point the bus driver and coordinator did not allow me in the bus because they allotted my two seats to another person for more money. When I raised the issue with customer support and with the vendor then the bus driver and coordinator abused me and did illegal acts with me and I was thrown out of the bus. When I was trying to call the police(100 PCR) then they allow me in the bus without giving seats and we were standing in the bus cabin for an hour. The bus vendor and coordinator regularly abused us for a long time and in the rest point near about taj express highway they threw us from the bus and we travelled from another bus.
After that I complained to the vendor and he promised a refund but there is no solution. I also raised it on make my trip but they are also not responding. Due to this I suffered from lots of mental health issues and my plans were destroyed.

Booking id :NU[protected]
Company name : Make my trip
Vendor name : Falcon tour and travel
Incident date : 23-Dec-2023
Travelling city : Delhi to Agra
Amount : 1224/- (Need refund)

Coordinator number : [protected]/[protected]

Please note bookings for 2 rooms had to be cancelled. I spoke to MMT Exec and the Hotel staff.
In the below mail only one room has been cancelled.
Refund request was raised for 2 rooms.

Booking ID – NH[protected] (Refund not processed)
Booking ID - NH[protected] (Refund processed)

We stayed only for one night in both rooms.
Check out was on 3rd for both rooms.

I also spoke to the Swathi at the Hotel (Dec 9th)and confirmed that they have issued the refund to MMT.

I am extremely dissatisfied with the service provided by MYTRIP India and Scoot Airlines. While staying in Don Mueng, Thailand, I encountered several problems, one of which involved me getting lost. Secondly, the travel company from Jakarta refused to reimburse my money. Thirdly, the hotel I had booked, Nara Cafe and Hotel at Oi Saranakhom 7, Bangkok, Bangkok, 10210, cheated me. Lastly, on the 20th day of my stay in Don Mueng, I was directed to Sleepcase Hotel at 117 Soi Saranakhom 2 Songprapa Rd., Bangkok, 10210, instead of the female bunk bed I had booked at Nara Cafe and Hotel. Upon arrival, I was not provided with a room or locker key, and the room itself could not be locked. In a state of emergency, I had to contact the police to prevent being taken out of the city. Additionally, I attempted to book a flight for December 23rd, but MyTrip informed me that my ticket was non-refundable. Despite my efforts to seek further information on their website, I was unable to do so.

It is unfortunate that a large airline like Scoot and travel app company MYTRIP India have a policy that is detrimental to their customers.

While it may be understandable that a ticket cannot be refunded, it is unreasonable not to allow customers to reschedule. it is important to have the flexibility to reschedule in these situations. Consider a scenario where a customer plans a holiday, books a return flight in advance, and then experiences a robbery, illness, or a family emergency. I had to rebook my flight from Don Mueng Airport to Jakarta on December 23, 2023.
The flight, AirAsia QZ-251, departs at 11:20 a.m. It is bound for Indonesia. This was necessary because my original flight with SCOOT Aircraft from Suvarnabhumi Airport, Thailand, to Soekarno Hatta Airport, Jakarta, Indonesia, with FlyScoot aircraft number TR-617, PNR booking CBGRJQ, did not allow me to change the date. I feel disadvantaged both in terms of time and money. I had to pay 4080 TBH for the flight on the 2 and 5555 Rupiah for the flight from DMK to JKT on the 23, 2023. It was a bad experience. While this amount may seem like a small amount to some, it is quite a lot of a lot of money for others.

I want to express my deep dissatisfaction with MakeMyTrip, I initiated the cancellation more than 15 days ago, and despite the airline promptly refunding the amount to MakeMyTrip on the same day, I have yet to receive my refund.
The lack of communication and failure to process the refund in a timely manner is highly distressing. I urge you to address this issue urgently and expedite the refund process, as the delay in returning my...

Hi Team,

On 30 Nov 2023 I have booked the train ticket from Pune - Jammu by JHELUM EXPRESS by opting the Guaranteed Trip for three passengers. On 01 Dec 2023 for one of the passengers (Sweta) I have to cancel the ticket partially due to her health condition.

As per guaranteed trip norms they have to refund the 3X amount to customer if they are not able to provide the confirmed ticket at the time of Chart Prepared.br...

PNR - U6JYUV. The Gofirst flight has been canceled on 7th May 2023. Despite repeated calls to makemytrip customer care and GoFirst airlines, refund is not credited to passengers. This is a complete violation of consumer rights as my money has been withheld by the travel company for past various months hence putting me under mental trauma and financial burden.

MakeMyTrip has not refunded towards the cancelled trips to and fro.
Please refer the attached that clearly states the cancellation timeline.
I cancelled the flights today and MakeMyTrip did not refund a single penny.

Their policies and compliance is very disappointing and misleading

Forex not received FX[protected]. No communication. Need a refund as it impacts the travel plan