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MakeMyTrip India Complaints & Reviews

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Updated: Jun 13, 2026
Complaints 8218
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3076
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MakeMyTrip India reviews & complaints page 8

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S
soniavvdn
from GURUGRAM, Haryana
Apr 22, 2022
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Issue with invoices

I book some international flights through make my trip. There is difference in ticket amount and invoice amount. I am trying to contact MMT team from last 10 days but thay dont support us....
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S
Sanjayg806
Apr 19, 2022
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Complaint about Extra Payment Charged while booking a flight Ticket

Dear Concern,
On dated 18th April 2022, I have booked a ticket from Jabalpur to Delhi (Spice jet) for dated 1st May 2022. In Make My Trip there is feature where the Intial price of a flight can be locked and we need to pay the balance payment later within a certain time period. When I had booked the ticket after making payment in the Locked price feature they had deducted the wholesome amount of the Flight from me. When I contacted...
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4
47ak
Apr 11, 2022
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Account / travel history to be deleted.

Hi,

I need support in deleting my travel history or complete accounts for personal reasons. Accounts linked to [protected]@gmail.com and [protected]@gmail.com and my phone [protected]. I am looking for support on this, so that I can make fresh accounts with same email and phone. I assure you there is no legal angle to it....
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J
JosephG
Mar 26, 2022
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Refund for Cab Booking

I booked a cab service in Bangalore for 3 days with booking ID: NC[protected]. They outsourced it to some other company which further outsourced it to another company. When the cab arrived, I noticed the cab number and driver is different, I didn't feel safe so called the MMT customer support, the customer service rep assured me that it is okay to take the cab and since this is a mistake from their side they will refund INR 960 within...
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S
saumyajit2019
from Mumbai, Maharashtra
Mar 8, 2022
Oct 7, 2023
This thread was updated on Oct 7, 2023
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Lock Price and Pay Later Feature

Hello Ma'am/Sir,
I was trying to use the feature "Lock Price and Pay Later" on your website, and I got to know from my friend is that the price paid during "locking the price" is adjusted with the full amount paid under the booking period. But when I tried doing the same, it is not showing the same for me. Refer to the below screenshots for more clarity.
First Screenshot is mine and the Second one is my friend's.
br...
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S
Shivaprasad Goudar
Mar 7, 2022
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Delete Booking or my account

Dear Customer Support,

The booking ID - NH[protected] was not made through my account. My email ID was used only for receiving the booking confirmation. However, the booking has been subsequently cancelled. However, the booking is showing on my account. Either delete this booking or delete my account associated with email ID [protected]@hotmail.com

Thanks for your help and support.

- Dr...
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A
Ashwani@Aniwxy
from Mumbai, Maharashtra
Mar 2, 2022
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Extreme delay in refund

Website: www.makemytrip.com

Hello

It's been over 50days now. I haven't got my refund against the booking.
My ticket booking amount was Inr- 80, 158.00.

I cancelled my flight booking on 11th January 2022, due to flight cancellation by airline. I was notified just before 2 days prior to my journey. The change was, one of my conne flight got cancelled and MakeMyTrip rescheduled that automatically and extended the travel time from...
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D
DShivamArora
from Dehradun, Uttarakhand
Feb 23, 2022
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Email ID Change is not available

Hi MMT Team,

I am not able to Edit my current Email ID as there is no Edit Button in my MMT Account.
Please accept my request and change email id of my current MMT Account.

Current Email ID : [protected]@gmail.com
New Email ID : [protected]@gmail.com...
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A
Aakase
from Kochi metropolitan area, Kerala
Feb 18, 2022
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Unable to download e-ticket

I have booked flight from kochi to Delhi using make my trip app in airindia . I haven't received email/ WhatsApp/ sms confirmation from make my trip / the airlines regarding Booking confirmation. The app shows booking is confirmed and asks us to download e-ticket. But when we click on the tab it shows download failed....
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H
Hitesh Godiya
from Surat, Gujarat
Feb 16, 2022
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Unable to remove Previous bookings from my account

I would like to get my previous bookings deleted.
If that is not possible i would like my account to be deleted completely.
There is no option to contact customer service from MMT website.
Phone numbers found on net are also not valid.
MMT account details:
Email: [protected]@gmail.com
Number:[protected]...
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K
Kaustov07
from Kolkata, West Bengal
Feb 10, 2022
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Bus Cancellation refund

On Wed, 29 Dec 2021, 00:19 Bidisha Tewary, wrote:
Hello Team,

This is in regards to the complaint I have raised for this booking in mmt app.

On the morning of my journey when we went to the boarding point there was no bus and the contact numbers given in the ticket were all switched off. I waited for an hour at the stop and called the owner of the travels and he said that there is no bus at 6.30 in the...
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P
Perdita
from Imphal, Manipur
Jan 22, 2022
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Refund not shown in MMT wallet

I have cancelled two flight bookings through mmt last month and I’ve been informed that the refund will be processed through MMT wallet but it doesn’t seem to show in my wallet. Please help....
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P
Poornacmt
Jan 16, 2022
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No response to refund request

For MMT Booking ID NF[protected] I raised refund request on 24-Dec-2021 due to flight cancelled by airlines and I got acknowledgement. But when I checked MMT app after 1-Jan-2021 my trip this trip vanished from Completed trips section. MMT customer care number has IVR only no human representative to talk about this issue. There is no MMT customer care email id also. I got confirmation from airlines that if MMT contacts their Refunds department,...
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S
sowmyam26
from New Delhi, Delhi
Jan 15, 2022
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Urgent deletion of make my trip account

After being harassed for years..i want to permanently delete my make my trip account..i have called customer care ladline some 100 times and no one has helped me and in fact the customer care representatives are rude and highly disrespectful..i have emailed to grievence email too..no one has replied back to me..i got one email with a link which doesnt even open..as a customer its my right to keep or delete an account.....
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P
parthar
from Mumbai, Maharashtra
Jan 15, 2022
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Change of email ID

Address: gurgaon

I need to change my email ID from partha.[protected]@nielsen.com to [protected]@gmail.com as my previous email is now discontinued. The MMT app does not allow change of email ID, nor does the website. Nor is there any way I can contact MMT on phone. They dont seem to have a helpline.

Can you please ask MMT to contact me either on my new email address or by calling me on my landline[protected] or through sending a...
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A
Ankur_2309
from Howrah, West Bengal
Jan 14, 2022
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Non refund of convenience fee when flight was cancelled by airline

I booked an Indigo flight ticket in Makemytrip for travel from Kolkata to Dibrugarh on 14th January 2022 (Makemytrip Booking ID NF26S7MYSAS2RYNM0472). Indigo canceled many flights on their own because of the 3rd wave of COVID. My flight was among them. Since Indigo cancelled, I initimated MMT and asked for refund of the amount 6708 that I had paid.

However, MMT refunded only 6108 deducting the convenience fee. Now I understand...
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T
That Ladakhi Macha
Jan 10, 2022
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Money got debited but flight not confirmed

Address: gurgaon,haryana

Hello Team,

I tried a book a flight on Makemytrip 3 days ago i.e; 6th January 2022 from Bengaluru to Jammu, but my amount got debited and I did not receive any booking details nor showing in the pending requests. I tried reaching out on customer care number, but it is a pathetic service as call doesn't get connected to anybody even after hours of wait.I waited 3 days as per refund policy but still didn’t got any response.br...
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C
Chrislobo
from PUNE, Maharashtra
Jan 3, 2022
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Refund not received after one month of applying for refund

Address: Tower B, DLF Building No. 5, DLF Cyber City, DLF Phase 2, Sector 24, Gurugram, Haryana 122002

Passenger name: Dean Ian Anthony lobo
PNR : NPISXU
Booking id: NN[protected]
E-ticket no:125-[protected]

I cancelled the above flight bookings on the 7th December 2021 (3 full days before the first flight from Toronto to LHR) by going on VIEW AND MANAGE BOOKING' on Make-my-Trip site, and clicking on CANCEL BOOKING'. I followed all relevant steps and instructions mentioned in the cancellation process on...
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B
Bhatia gagan
from HYDERABAD, Andhra Pradesh
Dec 31, 2021
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Why convenience fee was deducted since flight had been modified by airlines and left no option instead of cancellation!

I had booked indigo flight for 23 January Delhi to Bombay for my father around 12:30 flight, since flight had been rescheduled to 14:30 therefore ihad to cancell it. Since Indigo refunded my amount after deducting 95 convenience fee(thats not a problem).
On other side MMT had deducted higher convenience fee. Why they deducted higher convenience fee of 299? And why they are deducted since they had to refund that fees also because I...
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L
laksaer
Dec 14, 2021
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E-gift cards not redeemable

Hi,

I ordered 2 Makemytrip e-gift cards worth Rs. 5000 each on 27November 2020 (Order ID: [protected]).

The beneficiary could not redeem the vouchers due to an error message that reads “please enter a valid number”.

The beneficiary had sent a number of email communications regarding this matter. Your customer service agent extended the validity of the card till December 31 2021, but the beneficiary...
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Recent comments

Still no refund after 1 month

My complaint ID is 3542499. It has been more than one month but I have still not received my ?8006 refund.

IndiGo has already processed the refund (Request ID...
YE
yeshirangdrol

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