MakeMyTrip India Complaints & Reviews

I hope this message finds you well. I am writing to bring to your immediate attention a distressing matter regarding a recent booking I made on MakeMyTrip.com (MMT). I have booked 6 tickets under the Trip Guarantee Scheme, which promised confirmed tickets upon payment of an additional 360 rupees per ticket.

Regrettably, despite the assurances provided by the Trip Guarantee Scheme, my tickets have not been confirmed. Consequently,...

I am writing to express my dissatisfaction with the handling of my recent flight ticket refund request. On [[protected]], I booked a flight with your airline for [IndiGo 6E-7135], with the booking reference number [MakeMyTrip ID: NF1OPVDQXDGIUK8L5238].Travel DATE[protected] Rajapalayam TO Chennai & Return Date[protected]chennai to Rajapalayam)

The above indigo itinerary flight has been canceled Email received on[protected], and for Refund amount of Rs 4, 191 not received so far. And Another itinerary flight has been canceled, email received on[protected] and refund amount of Rs 5, 793 so far not received. Total amount of refund Rs 9, 984 so far not credited in my account kindly do the needful at the earliest

contact no [protected]
mail id [protected]@gmail.com

I am not going that bus travel today and I need refund fully because I am unable to edit the details and they are not help so please make a callback soon and refund my money due to app issue

Please delete the review I made on the hotel on 16/05/2022
Booking ID (NH[protected]).
Would be very helpful if you could please delete this review. Its very important for me to delete that review I made

I am extremely unhappy at the poor service of MMT and plan to sue this company causing me mental harassment and inconvenience while travelling with my family and ruining our overseas trip to India.

I twice made booking recently for stay at hotel Radisson Blu Greater Noida
and both time it failed due to a technical glitch at their end initiating an automatic refund which I never requested. Not only this the deficiency in service by MMT caused me extreme harassment and inconvenience. They charged me both the time on my international credit card in full thus blocking the funds which I needed to use on my trip. I am now told that the refund can take up to 12 business days to show on my account . I will be contacting appropriate authorities in India to initiate an action against this company. They have zero customer support. PLEASE STAY AWAY USING THEM.

I recently booked a stay at what I thought was a nice hotel called Hotel Himalaya View through MMT for my parents' anniversary. But when they got there, it turned out to be more like a simple lodge than a proper hotel. Even though it was advertised as a 3-star place and cost around 3.2K for a night, it wasn't up to scratch.

I trusted MMT and didn't check the reviews beforehand. But my parents had a really bad time there. There was no backup power, the room heater didn't work properly, and the room wasn't warm enough even though they wore jackets inside. They tried talking to the staff, but they were rude and didn't care. It got so bad that they had to find another hotel at 6 in the evening just to have a decent night's sleep.

When I told MMT about all this, they offered a voucher for just 800 rupees. That's not enough to make up for what my parents went through on their anniversary.

The problem is that MMT advertised the place as something it wasn't. I think we deserve a full refund because of all the trouble we went through.

I booked the flight using MAKE MY TRIP from Bangalore to Kuwait departing on 2 February at 21:35 hrs but the flight delayed to depart and finally landed to Mumbai at 1:00am instead of 23:20 hrs.
The next flight was at 2:15am, my baggage was not transferred so I must claim and head to kuwait flight but I couldn’t make it.
The layover was 3 hrs but ended up to get the layover for only 1 hour, if it was direct connecting flight without baggage claim I would have somehow made it but that wasn’t the case, they negligently asked me to claim the baggage at Mumbai airport and then board the kuwait flight also the gate closes 20 minutes before departure so kuwait airlines deliberately left me and travelled, no care was taken to passengers.

I have to pay additional 40000rs to catch the next flight to kuwait, I lost my money and time. They just frustrated me unnecessarily.

I am just asking MAKE MY TRIP to give me my full refund for all the inconvenience I had and the struggles I have been through.

MAKE MY TRIP is not taking any responsibility.

I had booked a bus ticket in sb Travels from make my trip. It's been 10 days.i didn't get my money. I paid 1200 rupees for a trip from hyderabad to pune for 14th feb, 2024.but the bus operator cancelled the ticket without any intimation.Now i need my money back. The HELPline numbers are useless and not working. I tired of asking all of you.. ###!!

Due to bus late for 2 hrs bus cancelled from my side but paid only 78 rupees refund in amount against 971 rupees. Gujrat travel said from our side all amount refunded but i got only 78 rupees then why this amount received in my account

Date - 17/02/24

Details of complaint -

Used the price lock feature for 3 tickets from London and Mumbai. Price locked the tickets after paying the premium of Rs1200. The feature clearly says that the price is locked for any fluctuations in price for the lock in period.
While trying to book the flights on 17th (18th was the expiry for the locked in period), we received a message that the seats are not available and we had to re-book tickets for 10K Rs more.

This is a fraud scheme and should be looked at legally as there is absolutely no sense in locking price by paying an amount only to be told later that the price is not available.

Also I am seeing a lot of complains in this area and request Makemytrip should be made to pay for this.

I have booked multi city international flights on 8th December 23 and my travel date is on 04/02/2024.
Booking ID: NN7U0GJC3EXK31G91225

MakeMyTrip has cancelled my bookings on 30/01/2024 without my consent and even there was no confirmation before cancellation.

I book the ticket with 26, 562 (which they cancelled) and for same dates now the price is 67, 456.

As per discussion with the MMT supervisor they clearly stated that we can't give you alternative options or any commitment and now they are suggesting to spend 67, 456 for no mistake.

Very unprofessional practice and services.

Hi,

I booked flight on MMT website (Krabi to Bangkok) using FLYWITHCITI code, where I am supposed to get 1 night on any international hotel for =2 days booking. I have to use the booking id of the flight as coupon code for the hotel booking.

Attached are the offer details.

The FLYWITHCITI option was provided in the MMT app along with the benefits and details were confirmed by the Makemytrip app while doing the flight booking.

While I am trying to use the booking id of the flights as coupon code for hotel bookings, I am not getting any night free accommodation offer as was committed during my booking.

Note: I have spoken for 10 days now with MMT executives where my call has just been transferred with absolutely no intent to provide any solution. Many staff (Anurag Yadav, Ramlakhan Verma, Vivek)

I have been thoroughly harassed with these calls and absolutely lost my mental peace with the treatment of the staff.

Raising it here to get some fair treatment.

Hi team,

I had booked a return flight for two passengers on 3rd December for 15th Jan of Bangalore to Kolkata and return on 29th January 2024.

On the 11th of Dec I had called MMT to change date of my fellow passenger Aritri Dhar from 15th Jan to 18th Dec 2023. While making the change MMT allegedly cancelled the return flight of the passenger and till date they are saying they are not able to validate who cancelled the booking. I would like to confirm that indigo airlines, the airlines with whom the flight was booked has already mailed me with confirmation saying it’s an agency cancelled booking, that is, cancelled by MMT. PNR for the same is VRMRQC.

On the 1st of Jan again, Indigo airlines by mistake had cancelled my flight from bangalore to kolkata for 15th Jan . Passenger name - Avaratanu Rakshit. Indigo immediately had refunded the amount to mmt but till date I haven’t received the amount. PNR for the same is M4NQVE.

I would like to complain against MMT so that strict action is taken for their delay and lack of professionalism to refund the amount to customer. Also since I had to make the booking once again it costed me more than what the flight ticket costed me initially hence I would want MMT to compensate for the same.

Currently Shivam Kumar, a supervisor at MMT is handling my case. But I am not getting proper support and would want strict actions to be taken.

I had bought a ticket to fly from Mumbai to Hyderabad from makemytrip and I even purchased extra luggage from their app. While purchasing extra luggage it showed that I need to pay Rs. 2250 to carry an additional baggage of 23kg in the flight apart from the regular baggage allowance. I paid that amount and on my ticket also it shows that I can carry the additional bag of 23kg. I took the baggage and at the airport I came to know that the amount I paid was only for 5kg extra. Vistara people asked me to pay 2000 for extra baggage piece and 12000 for the extra weight I had. I spoke to Mr. Gagandeep, the makemytrip customer care agent on call and I was with him on call till he checked everything. At first he was not agreeing that they made a printing mistake on my ticket and I suffered so much pain at the airport. Then when I shared all ticket details with him he agreed to me on call that yes it is their mistake and he asked me to pay the money and they will refund the money to me. I even have the emails and call recordings as a proof with me. I travelled on 26th December 2023 and it is till date makemytrip has ignored my emails and calls. They have been sending same replies to me and despite following up with them for so many days and wasting so much of my time. They have closed the case and not even refunded my money. Despite sending so many emails, there is no proper customer service offered and I have beared a loss of Rs. 14000 because of them and their mistake. I really want my money back and I have all the supporting proof for the same. Please look into this matter and let me know what can be done. I am just wondering that on a daily basis they must be thugging so many people on the same lines. This is not at all expected from Makemytrip and this has given me such a worst experience, I am attaching the main documents and the call recordings with the complaint. I have more emails too where they have not responded well to solve my issue. They have just been sending standard replies to me. I want my money back as this is giving wrong information to the client and then not paying back the money even after promised. If that person had not promised me for the refund on call, I wouldn’t have paid the money at the counter. It is not a small amount.

I had booked a flight ticket PNR-RMWGRR dated 27/12/2023 from Hyderabad to Patna but cancelled it later. I was to get a refund of ₹2, 257 but I have not received it in my bank account yet.

I am writing to you regarding my recent booking with INDIGO airline for my mom VIMALA AlEXANDER under the reference PNR number JQW2HC.
now the airline has refunded the 1663 tax amount to the agency.
but makemytrip was not refunded the amount. saying you got a credit card discount for this booking which is higher than the refund amount so u will not be getting any amount as a refund

I came to Ujjain with my family to see Mahakal, there I first booked Shree Narayan Home Stay from your site for the night. In which when we reached here we were given another room and then we were asked to change the room. And the bed sheet given to me was dirty, I called them and told them that my bed sheet was dirty and they said that they will get it changed. But one night our poor passed away from sleeping in the dirty bed sheet. The next day we went out early morning to see Mahakal, where we reached there at 2 o'clock, when we came back the water from their bathroom and toilet poured into the pure balcony, where I informed them where we were for the first time. Now it happened. Means this is what we did. Then they asked us to shift to the uppermost room. Because pure water was filled in the balcony, we had no option. I took the upstairs shift to my senior citizen parents. Then I told them that I had an afternoon train the next day. Can we leave around 12 o'clock, because it is winter time, so it is said that there will be an extra charge of Rs 1000/-. I told him that I had already talked to him before the booking amount came, but he had said that at that time. But when you get the amount you tell me your rule. My request to you is that if you have not given this amount, then till then you should not ask for the solution of the problem that I and my family have been facing due to my stay here. Then you will not give them their amount. I will also make this complaint in the grievance portal.

I received the refund in my wallet. I initiated the refund to transfer it to my bank. but the amount is not reflecting in my account. The bank says the reference number is wrong. I m trying endlessly to connect with customer support but no specific answer is received

I am writing to express my extreme dissatisfaction with the recent inconvenience caused for the cancellation of my flight tickets under booking ID Booking ID: NF2QEPBJZ5T7S1JM8559, booked on 30th Dec, 2023 . Despite multiple attempts, I have been unable to find this booking reflected in your system, leading to significant frustration and concern. I understand that unforeseen circumstances may arise, but the lack of visibility into my reservation has created a sense o[censored]ncertainty and distress. I urge you to promptly address this matter and provide a clear explanation for the discrepancy. I expect a swift resolution to this issue, and I kindly request compensation for the inconvenience and time spent trying to rectify the situation. Your attention to this matter is crucial in maintaining my trust in your airline's services

Sir

due alliance air flight rescheduling on 29.12.2023 at 11.15 to 2.55, we were forced to cancel that ticket as we had a connecting flight. The customer care of alliance air has assured that full refund will be given but will not received pls arrange for the same. flight no 9I-695, flight pnr N5LKRR from udaipur to Ahemdabad, passenger Deepak Nandkishore Jadiya and Nirupama Deepak Jadiya,