[Resolved]  Make My Trip — Wrong Cancellation

Address:

Gurgaon, Haryana

Wrong Cancellation I have got my Delhi-Mumbai-Delhi booking done through Make my trip Today through ID-NF[protected]. I was happy with cleartrip service for years now, but thought of trying make my trip as i am getting so many e-mailers and messages suggesting they are market leaders. My Delhi-Mum was on 14th and return on 15th both flights via Air Vistara. I got to know few hours back that i need to come back to delhi on 14th itself so started calling up make my trip guys and it was start of a nightmare. The concerned guy tells me to go to make my trip, which is very user friends and thought that i will be able to change date. in spite of making few attempts the site never allowed to change date for my return flight and wanted to change dates for both flights and charge for the same as well. I called up customer care 2-3 time and they told to try again as date can be changed. I clicked on cancel ticket option to check what is the refund amount in case the date can't be changed and when i clicked on cancel tab... i was presented with 2 options Uncancel the ticket and cancel ticket for refund, obviously i clicked on uncancel and then immediately got the message that my ticket has been cancelled and almost 30% refund amount is processed. That was really disgusting and more disgusting was response of call center guys stating that in case you click on uncancel or cancel result will be same i.e. cancellation of ticket. I made repeated attempts to uncancel this stupid refund stuff, but no avail.. I really want to ask Mr.Deep Kalra and his management team, as to what kind of innovative customer friendly system is this? I am sure i will never ever stumble upon this stupid site called make my trip and will surely ensure nobody in my contact uses as well... i would like to have my loss compensated immediately due to your super innovative IT system... Regards Dinesh Saili +91 [protected]