mPokket Complaints & Reviews

I recently encountered an issue with my mPokket loan repayment process, which seems to be a technical glitch in the app.

After completing the 5th EMI, I decided to pay off the remaining amount. Since the app didn’t allow a single full repayment, I paid the last EMI first (₹2, 230.88). However, after this transaction, the app incorrectly marked the loan as "closed, " even though two more EMIs were pending.

This...

One of agent of mpokket has taken fraud payment from me, please reach me on WhatsApp as sometimes I am not able to pick the call.
[protected]...

Sir I take a loan from mpocket and two payments are delayed.. now my credit score will decreased.. so I need to close my account...
Account details are
Name : Bijin b bhaskar
Registered gmail : [protected]@gmail.com
Phone number - [protected]
Thanku...

My mpokket account you has been blocked please unblock my mpokket account mene sir time to time payment kar hai har baar is baar bhi 1 Kari uske turant hi dusri Kari turant account block hogaya please unblock karne kirpa kare sir please I request you...

Dear Consumer Complaints Team,

I am writing to bring to your attention an issue I am experiencing with the mPokket application, which is impacting my credit score due to a technical error. My name is Kaki Tarun, and I am a user of the mPokket app, where I have taken and paid off multiple loans.

Recently, I noticed that despite having cleared all my loan payments, the app continues to show a pending payment under...

I hope this message finds you well.
I am writing to formally raise a dispute regarding the status of my loan account with MPOKKET. Below are the details of the loan and the issue I am facing:
Loan Account Number: MKAEA56621ID[protected]
Loan Disbursement Date:[protected]
Date of Full Repayment:[protected]
Total Loan Amount Paid: ₹1250
I have fully repaid the loan of ₹1250 on[protected]. However,...

Mpokket loan app give me loan when I am student in college. They give me loan starting 500 but recieved only 400 I mean deduction of processing fee and other charges. Later on debit increase because not repayment so I request extra new loan then clear all loan, many time use this and repayment their loan but one time in I have loss payment to fullfill there repayment intrest. Then no money in my hand and stop loan repayment they give me 12000...

Dear Mpocket Support Team,

I am writing to express my frustration regarding an ongoing issue with my account that has yet to be resolved despite numerous follow-ups over the past two years. I have fully cleared all outstanding dues with Mpocket, but my CIBIL report continues to show a pending payment under my account. This is significantly impacting my CIBIL score and causing unnecessary complications in my financial profile.

Despite reaching out to your support team multiple times, I have not received a satisfactory resolution to this issue. I request that you urgently update my payment status with CIBIL to reflect that all dues have been cleared.

Please confirm the steps being taken to resolve this matter at the earliest. Your assistance is essential, and I hope to see prompt action from your side.

Thank you for your attention to this matter.

I want to repay but I am not able to because of high interest....

Hello mpokket, I accidentally blocked my account.Could you please unblock my mpokket account

Please check and call me back ...[protected]...

Hello sir my video KYC is not getting done. I have been calling the customer care people for many days and I have also sent many emails but still my KYC is not getting done.When I am entering my Aadhar number in the video KYC, it is appearing that I have attempted KYC, please check it and get my video KYC done, I am trying from many days, my number is [protected], please let me talk to customer care because my No. it doesn't seem right

Hi,
I cleared all my loans long back ago. But It showing active in my Cibil Report.
I have all the screenshot proof and Paid proof as well.

My Mpokket Ref No: REF3001240
Registered Phone Number: [protected]

Kindly Resolve this issue, Because I have not getting any loans. Kindly Reply or call me back Or I will lodge a complaint to police....

Please give me noc certificate...

My m poket app server down and not see the account section and also don't login to my phone..I try from the morning......

Dear mPokket,

I am writing this email to express my dissatisfaction with the credit limit assigned to my account. My account details are as follows:

- Account Number: [protected]
- Account Name: GAURANGKUMAR JIGNESHBHAI SURATI

I was expecting a higher credit limit considering my income and repayment history. The current limit is too low and is not meeting my financial requirements. I have been a responsible borrower and have made all payments on time.

I would appreciate it if you could review my account and increase the credit limit to ₹18, 000. If there is any additional information required from my end, please let me know.

I look forward to a prompt response regarding this matter.

Thank you for your time and assistance.

Sincerely,

Gaurang Surti

Dear Customer Support Team,

I am writing to request the issuance of the No Objection Certificate (NOC) for the loan I have fully repaid on 16th December 2022.

Loan Details:

Loan ID: MKC512634BID43497645
Registered Mobile Number: [protected]
Date of Final Repayment:[protected]
Despite clearing all dues on time and fulfilling my loan obligations, I have not yet received the NOC,...

I have raised a issue of High penalty till now it is not solved
Please provide me resolution for same
[protected].
Too many calls I am getting....

I need a waive off from mpokket for my dues as mpokket promised me earlier.
I want repay my amount.
Please help me - [protected]
Please WhatsApp before calling.
Aniket singh...

Date: 26/08/24
Amount : 500.85/-
Reference:[protected]
Transaction status: SUCCESS
Amount: 1007.01
Reference:[protected]
Status: FAILED
Amount: 1119.79
Reference:[protected]
Status: SUCCESS
Amount: 1570.50
Reference:[protected]
Status: FAILED
Description: HI i have made 4 different transactions to clear the loan on 26th August 2024 however, the application on shows 2 successful transaction and they have no record of 1 auto debit and 1 payment i made through google pay
Now i have been writing them since last 4 days no one has bothered to reply to me back and the collections agents, keep calling me about the payment. the executives don't have any control on the language while im in office they've been continuing the harassment but they are not bothered to resolved my issue neither they have any tracking mechanism to track my payments to and when i informed them that i have emailed my concerned, the executive point blank told me that even if i write 100 emails no one will reply and that is the fact even I wrote to [protected]@mpokket.com the email id mentioned in for registering the grievance, but it seems all are the same. they have been harassing like crazy even after making the entire payment. during my office hours i have harassed every single minute by calls it is so frustrating. i need to file for compensation of 10lakh (rupees ten lakh) for the torture and harassment i have gone through with the uncivilised way of dealing with the clients and there is a customer service but no one bothers to answer no email response and it is a RBI registered NBFC. RBI should strictly revoke their lincense
CC RBI
Kindly resolve the issue. with compensation.