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mPokket Complaints & Reviews

4.9
Updated: Nov 24, 2025
Complaints 1280
Resolved
1239
Unresolved
41
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mPokket reviews & complaints page 6

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C
Charan Karunakar
from Noida, Uttar Pradesh
Apr 17, 2024
May 1, 2024
This thread was updated on May 1, 2024
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Hi i have took loan of one year back due to my health issue i was on bed rest and out of work and recently joined in job so i said to the people also multiple times and i have submitted the documents also and even though calling and harrasing me like will visit to the location even am lifting the call and giving the proper answer also and jus now from chennai mpokkt customer care girl spoke very rudely that will visit to the location what u want to do u do i will make home visit so that means she threatening and spoiling my entity in my home location is that fare even i said her i will pay next this month i have not received the salary i said clearly also she is using such bad words the name of the girl in chennai ananya, see a person right the complaint and responding ober the calls means its shows that the person will pay right if the support people behaves wrongly what it means even multiple times also after saying again again she is calling and spoiling my name
Jun 1, 2024
Complaint marked as Resolved 
Verified Support
May 01, 2024
mPokket Customer Care's response
Hi Charan

Our team has spoken to you & we believe your concern has been addressed.

Regards,
Team mPokket.
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    sumanth0415
    from hyderabad, Andhra Pradesh
    Apr 16, 2024
    May 1, 2024
    This thread was updated on May 1, 2024
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    This is sumanth i have taken loan from mpokket in my college days but i not paid at that time due to covid so that i completely forgot about my payment and they increased interest as much as they can i took 10, 000 now they are telling to pay 36000 but i cant pay that much i want waiver from my penalities so that i can clear my pending dues immediately please look into it and bring me out from this problem.
    May 3, 2024
    Complaint marked as Resolved 
    Very impressive service
    Apr 16, 2024
    Updated by sumanth0415
    This is sumanth reddy I have taken loan from mpokket in my college days I unable to pay at that time because of covid 19 and I completely forgot about that I took 10k but they are asking me to pay 36k im unable to pay that much I want waiver in my penalties and fines so that I can clear all my pending dues
    Hi valued mPokket user,

    We are here to assist you in every way possible & would like to get in touch with you at the earliest. As we are unable to identify your account on the platform, we earnestly request you to DM us your registered number & we would certainly help you.
    sumanth0415's [Complaint's author] reply, Apr 24, 2024
    7842311148
    Hi Sumanth,

    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

    Regards,
    Team mPokket.
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      M
      Madhuri996
      Apr 16, 2024
      Jun 4, 2024
      This thread was updated on Jun 4, 2024
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      I took loan from mpocket I am unable to login into the app because I lost my phone with my mpocket registered mobile number so I want change my registered mobile number login into the app and pay my loan tried to contact mpocket by call and email but there is no response at all please help me with this issue.
      Hi valued mPokket user,

      We are here to assist you in every way possible & would like to get in touch with you at the earliest. As we are unable to identify your account on the platform, we earnestly request you to DM us your registered number & we would certainly help you.
      Hi Madhuri,

      Please DM us your registered number & we would certainly help you.

      Thanks & Regards,
      Team Mpokket
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        M
        Mamatha Bandaru
        Apr 15, 2024
        May 1, 2024
        This thread was updated on May 1, 2024
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        Hi I took loan from mpokket in carona, due to my financial and family issues I'm unable to pay at that time. Recently I contacted mpokket regarding loan repayment but they didn't reduce penalty for me it is difficult to pay penalty.

        Account Name : Mamatha Bandaru
        Reg. Mail : [protected]@gmail.com
        Reg.No : [protected]
        Present contact no/ whatsaap :[protected]
        Apr 16, 2024
        Updated by Mamatha Bandaru
        Not yet resolved
        Hi Mamatha,

        Our team has spoken to you & we believe your concern has been addressed.

        Regards,
        Team mPokket.
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          S
          Savi arora
          Apr 14, 2024
          May 1, 2024
          This thread was updated on May 1, 2024
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          Hy actually I want to clear my loan but my id was blocked because of my mistake can you please help to repay loan I don't able to get was account to repay loan
          We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.
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            P
            Prashant7974317567
            from Satna, Madhya Pradesh
            Apr 13, 2024
            Jun 24, 2024
            This thread was updated on Jun 24, 2024
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            Address: Kolkata
            Website: Www.mpokket.com

            Sir my registered number is [protected] which is changed from my old number [protected], account holder name = Prashant singh parihar, sir I am continue trying to contact mpokket team but they are not replying, As I paid my all loans and overdue before 2months on 15/02/2024 and asking to provide me NOC certificate in my email id aur in my WhatsApp number [protected], sir please issue me NOC letter and also please do close my open loan account in my civil report there is still my loan account is opened from last two months .
            Hi Prashant

            We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.

            Regards,
            Team mPokket.
            Hi Prashant

            Thanks for your confirmation & we believe your concern has been resolved.
            Regards,

            Team mPokket.
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              S
              Srajalbagri
              Apr 10, 2024
              Jun 4, 2024
              This thread was updated on Jun 4, 2024
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              Resolved

              Sir my name is srajal bagri having mobile no. +[protected] I have tried contacting mppoket many times but get no proper reply and totally harrassment is all I have got my net amount is 7200 rs only and they are asking to pay 20k rs which I cannot bear I, I am a student and don't have any source of income currently I want to clear the amounts pp hence I request you to please resolve it asap and remove the penalty amount so I can make the paywmnt
              Aug 12, 2024
              Complaint marked as Resolved 
              Resolved
              Hi Sir,

              We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.

              Regards,
              Team mPokket.
              Hi Srajal,

              Thanks for your confirmation & we believe your concern has been resolved.

              Thanks & Regards,
              Team Mpokket
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                4
                4dityarajput
                from Noida, Uttar Pradesh
                Apr 7, 2024
                Jul 2, 2024
                This thread was updated on Jul 2, 2024
                Resolved
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                Resolved

                I have contacted the mPokett support team through email to request them to deactivate my account, they asked me the reason for deactivating my account, when i replied to them stating the reasons, they are still sending the same email asking again for the reason, i got this email many times and they are not even replying to my actual emails, they are just copy pasting the same thing, why do you have a support team if you can't provide any support to your customer?
                Jul 3, 2024
                Complaint marked as Resolved 
                Thanks for the help
                Hi Sir,

                Please DM us your registered number & we would certainly help you.

                Regards,
                Team mPokket.
                4dityarajput's [Complaint's author] reply, Jun 26, 2024
                my registered mobile number is +918750125414
                Hi Aditya,

                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                Regards,
                Team mPokket
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                  K
                  Kannanvinitha
                  from Erode, Tamil Nadu
                  Apr 5, 2024
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                  Address: Erode

                  I closed all loans but cibil report not clear so I want NOC letter so please resolve my problem
                  +4 photos
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                    A
                    Archith kumar katari
                    Apr 5, 2024
                    Mar 13, 2025
                    This thread was updated on Mar 13, 2025
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                    Resolved

                    Request to unlock my profile

                    Respected Sir/Madam
                    Respectfully, I beg to state that, I am Archith kumar katari, My Aadhar No:[protected] Pan No:Lqgpk1223c And My DOB:9th oct 2001 My Mobile No:[protected] And My Email Id:[protected]@gmail.com .I want to say you that now i am facing the problem, Problem is my mpocket profile is locked and now i can't pick a loan from mpocket, But i have already paid the loan on time . i have no mistake so please sir accept my request...
                    +1 photos
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                    Pshoe
                    Apr 5, 2024
                    Jun 24, 2024
                    This thread was updated on Jun 24, 2024
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                    I took loan from mpokket and was not able to repay on time, they have levied heavy penalty named late fee . Previously I have took about 4lacs loan from mpokket and repaid on time each and every time . Is this how mpokket treats it's old and valued customer? For 9500 rupees they are asking me to pay 20000 .
                    Hi Sir,

                    Please DM us your registered number & we would certainly help you.

                    Regards,
                    Team mPokket.
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                      N
                      Niraj4567
                      Apr 1, 2024
                      Mar 13, 2025
                      This thread was updated on Mar 13, 2025
                      Resolved
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                      Resolved

                      False loan against me by mpokket

                      Hello Team

                      This complaint against Mpokket app.
                      This company is making me fool as the two recent transactions (loans) have not been done by me in Mpokket. (Attached screenshot) 20k and 1k but they are asking me for repayment on daily basis and harassing me.
                      I had a conversation with one of the Mpokket employees. (Subhajit).
                      And he informed me that the three devices below were totally logged to used my mpokket...
                      +3 photos
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                      R
                      random2@
                      Apr 1, 2024
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                      I took a loan of 13500 from mpokket some months back. Due to some financial trouble I was not able to pay back the loan. Now the due amount has increased to 28000, more than double the amount I took. Due to this I am simply unable to clear the loan. Please waive off all my penalties so that I can clear my loan
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                        Random1@
                        Mar 31, 2024
                        Apr 2, 2024
                        This thread was updated on Apr 2, 2024
                        Resolved
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                        Resolved

                        High penalty rate

                        I took a loan of 13.5k from mpokket. Due to some financial trouble Ibwas not able to repay it for 3 months. Now when i checked the app the repayment amount has risen to about 28k. This is more than double the amount taken. How to waive off the penalty....
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                        K
                        Kaki Tharun
                        Mar 31, 2024
                        Apr 2, 2024
                        This thread was updated on Apr 2, 2024
                        Resolved
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                        Resolved

                        "Unsatisfactory Resolution of Loan and late fee waiver

                        Website: mpokket

                        In this complaint, I, K. Tarun, a student borrower, wish to address my troubling experience with mPokket regarding loan repayment. Despite my attempts to engage with their customer service for assistance, promises made regarding resolving late charges and arranging a manageable repayment plan have not been fulfilled. As a result, the burden of these late charges is severely affecting my ability to focus on my studies. I urgently seek resolution...
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                        D
                        Dreamcatcher20
                        from Hyderabad, Telangana
                        Mar 29, 2024
                        Apr 5, 2024
                        This thread was updated on Apr 5, 2024
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                        Resolved

                        Address: Kolkata

                        As I have paid my all mpokket loans, but in credit report it was showing as active ...please check and issue a noc certificate
                        May 7, 2024
                        Complaint marked as Resolved 
                        Verified Support
                        Apr 02, 2024
                        mPokket Customer Care's response
                        Hi Krishna,

                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                        Regards,
                        Team mPokket.
                        Verified Support
                        Apr 05, 2024
                        mPokket Customer Care's response
                        Hi Krishna,

                        Our team has spoken to you & we believe your concern has been resolved.

                        Regards,
                        Team mPokket.
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                          D
                          dricha328
                          from Guwahati, Assam
                          Mar 28, 2024
                          Mar 31, 2024
                          This thread was updated on Mar 31, 2024
                          Resolved
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                          Resolved

                          Loan waiver request

                          I'm a student going through a financial crisis from last year. I took multiple loans from the app and I cleared all my dues on last august but one loan id is still showing active on my cibil report please help me...
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                          Upasna786
                          from Jammu, Jammu and Kashmir
                          Mar 27, 2024
                          Mar 31, 2024
                          This thread was updated on Mar 31, 2024
                          Resolved
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                          Resolved

                          Unblock my mpokket account

                          Address: Mpokket loan app

                          I have paid all my previous loans but now my account is blocked my name is Upasna Devi and my number is [protected] and email id is [protected]@gmail.com please unblock my mpokket account...
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                          S
                          Sudheer B
                          Mar 27, 2024
                          May 1, 2024
                          This thread was updated on May 1, 2024
                          Resolved
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                          Resolved

                          Mpokket Repayment issue

                          Address: PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091
                          Website: www.mpokket.in

                          I have taken 14000 loans on Mpokket, but I lost my registered number and now I recovered that number but,

                          Now total outstanding amount showing 32000, how can I pay that much amount,
                          so, I'm requesting you to remove overdue charges and ill clear my payment immediately.

                          please help me, I have already sent a mail to [protected]@mpokket.om, but no response getting from their end....
                          +1 photos
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                          Yamuna Moorthy
                          from Coimbatore, Tamil Nadu
                          Mar 26, 2024
                          Mar 27, 2024
                          This thread was updated on Mar 27, 2024
                          Resolved
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                          Resolved

                          Address: Coimbatore

                          I have paid and close my account in m pokket it's more than 45 days ...but still cibil report not updated my a mpokket still pending in cibil report
                          Apr 27, 2024
                          Complaint marked as Resolved 
                          Mar 26, 2024
                          Updated by Yamuna Moorthy
                          Still my problem not solved ...more than 45 days already completed
                          Mar 26, 2024
                          Updated by Yamuna Moorthy
                          Still problem not solved
                          Mar 26, 2024
                          Updated by Yamuna Moorthy
                          Problem not solved still more than 45 days
                          Verified Support
                          Mar 27, 2024
                          mPokket Customer Care's response
                          Hi Yamuna,

                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                          Regards,
                          Team mPokket.
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