NoBroker Complaints & Reviews

Dear Sir/Madam, This is a complaint over the company naming Nobroker Technologies Private Limited online portal real estate company for finding tenant to rental house. On 13th October 2020 I paid for the service to find the tenant for my house but without any work on next few days they informed me cancelling my service and my paid money will refund to my same account within 7-10 days but until now I didn't receive the refund money when I enquired in their customer care their is no proper response and they delaying more than 4 months time and try to cheat me now. Now recently I read in the website about this company that they are cheating all their customers on repaying their payment. I request the authority to take severe action against this company and help me to get back my money

I enrolled for owner property management service from NoBroker. But, the team working has been irresponsive. When the tenants are finalised the team is not responding for rental agreement and house cleaning quotes and work. It is highly unprofessional on NoBroker part to have such irresponsible team working. I feel cheated having paid for property management cost for 1 year and not getting basic service in initial first month. I am worried for the 1 full year service and request for immediate refund of the money paid towards property management since your team is irresponsive and has no regards to customer complaints.

I am a customer of NoBroker and had opted for the paid plan (after exceeding my the 5 free calls plan).
I was constantly and aggressively bombarded with calls from multiple relationship managers to opt for the paid plan. I very patiently told each one of them that I will contact the team myself if interested and to not call me back.
Today their RM Shiv called me at 11pm in the night (despite telling him that if I need any help,...

I had listed my rental house requirement and exceeded the basic plan. I then opted for the paid service (after multiple and aggressive call bombarding from different relationship managers - 3-4 calls per day). Even after that, the RMs continue to annoy me even calling me at 11pm in the night! This is a mental harassment to call a customer at that late in the night. Horrible experience and regret registering myself with NoBroker. I request full refund of my subscription and deletion of my details from their database. I do not wish to deal with them anymore.

I had opted for NoBroker MoneyBack Plan in which if I don't get a house from NoBroker then I will get the complete refund from the company. Since i didn't rent flat from NoBroker I applied for refund on 5th Dec2020. Its been close to 2 months since then but the company is not refunding my money (INR 6489)or replying to my emails. Every time I contact their customer care they say that the refund will take place within 7 days or you will get call back from our superiors in 2 hours but i never hear back anything. It is becoming mental torture now. Even the RM said in the last call that some employee named Gayatri Bhasin has rejected my refund twice and he has applied again but there is no response from the team. I had also written to the nobroker leadership team but I don't think they care about the customers at all. The RM also asked me to feel free to send legal notice to the company as he can't do anything else from his end.

Hai sir my name is Nagesh am doing society maintenance payment on date 23/01/2021 time 7.53 pm 30300/- I don’t have maintenance agreement copy no broke pay com my payment on hold I have received message I see message I have call to no broker com we are saying that amount refundable refrence number GTRPGwcSErrAUN on 25/01/2021 but my account credited amount please verify and updated

I purchased the rent agreement service and police intimation service along with it furnishing services and paid for it fully on 4 jan 2021. Till date mr. Pranay buch who has been appointed as personal assistant failed to respond with a final draft and date of execution. When i purchased the service i was in delhi hence opted for multi city execution request but now after waiting for more than 20 days the purpose for multi city execution has been defeated as i will be in the same city. I suppose this was fraud payed with me to first induce me to pay for multi city execution and utilize the money and deliberately delay it to such an extent that i get frustrated and eventually get it done from somewhere else and no broker executives can pocket the money without any corresponding work done.
Mr. Pranay buch who was appointed as the designated person is a completely non-responsive i have tried his direct number [protected] which was provided by customer care at least 50 time in last ten 15 days but there is a perpetual message that my call is being registered and the relationship manager will get back in 30 to 40 min which never happened. I have written at least 20 follow up mail but neither you agreement escalation team nor mr. Pranay buch chose to respond.
Now due to complete negligent and malafide behavior i have to not only pay the rental to the flat owner from 21 jan but as their executive has failed to do the necessary steps as assured, the society will not allow me to use the premises in absence of agreement hence have to make arrangement for my stay in a hotel and incur cost there too. The phone number [protected] provided to reach out to mr. Pranay buch in the sms received on confirmation of service. I tried to reach out on this too and every time the executive will say that she will arrange a call back but again it never happened. It appears that no broker is running an online scam of inducing customers to pay money on false pretext for illegally enriching themselves without providing any corresponding services and causing wrongful loss to customers.

Worst service ever.
Paid rent agreement fee amount on 18th December 2020. With multiple e-mail and call communications from my side confirmed the draft on 19th January 2021. And still waiting for biometry appointment. No reply from concern persons.

The days have become months and post several assurances, I still observe the lack of expertise and professionalism.

Post my last several escalations and following assurances from your resources, I'm wondering if I have made the right decision?

Observations-
No regular updates from the RM assigned on the case - Kavya C ( the last two weeks), even after triggering a request on the app. for a callback. Where's commitment and professionalism?
Random people calling in their absence who are lost on details when talking to me on the property updates? DO NOT ENTERTAIN THIS.
Still no single footfall inside the apartment/flat property. FOOTFALL is the true measure of effectiveness as I can also print the ad in newspaper peers, pamphlets if it is only to showcase the numbers/volumes of people reached but that doesn't make sense to me.
2 months have passed since we re-initiated the search process on NoBroker. The result - the data is a screenshot of the dashboard as of today 11-Dec-2020 and 13-Oct-2020. Still, the RM is working on 1 single lead and no FOOTFALLS.

So, it is but obvious that it cannot go along this way, therefore, kindly process the refund.

Rent agrement not delivered after biometric. Waiting from many days. My urgent work get hampered. No one responding on phone also.
Every one is in his/her attitude. No one care about customer.
Please close your shop and rest in home. My contact number [protected]...

Dear sir,
Reference is made to the plan which I purchased from no broker for my property is “Guaranteed tenants or Money back” and has been expired on 9th Jan 2021.
Till date No broker could not able to fix a tenant for my property.
Request you to refund the amount which I paid for the plan.
Regarding the same I already sent a email also.
Thanking you.

Myself Rajesh Ajgaonkar had paid Rs. 25, 000 and taken refundable plan from NoBroker for selling my flat within 90 days. They could not get any buyer to even visit my property and kept on asking for extension. Thereafter I was persuaded to put my property on rent for which they offered me a refundable plan for getting tenant and said that they will use some money of mine lying with them from the earlier plan. They could not even get a single tenant prospect till date. I therefore requested for cancellation of everything and asked them to refund me the balance amount due, more than two months back. Till date, no response/no refund. Frustrated.

I have already sent you police complaint copy against fraudulent but still you didn't refund my money if rupees 23735

You are requested to refund my money

Hello,

I have opted for CPMS Relax renting service plan from NoBroker and they were inefficient in renting the property and hence now I am expecting a refund of 6, 000 INR as per the money back guarantee plan.

However, inspite of following up for more than a month, they still claim the refund has been done and share some random refund id which is not useful for my bank to investigate further.

When I ask for the details (like proof that NoBroker has credited the amount to the right account, the last 4 digits of NoBroker account from which the amount is debited and the actual date of debit) which my bank has requested to investigate the issue, there is no response from NoBroker

This definitely seems not right and looks like some kind of scam is going on.

Regards,
Praveen Kumar

I have taken the service of money back for office rent. Period was 60 days. After 60 days they are denying refund without any reason and closed the service. 10k is refundable amount. Still I have not got the tanent.

I girl named Nia called me with a number [protected] she asked me my pan card number and used my credit card twice by transfering my call and asking me to insert the OTP.

I request you to please resolve it as soon as possible

Property X in Zonasha Vista is being looked upon by us wherein we are actively looking customers for rent was investing time in the same whereas as we were searching houses separately with 2 accounts as we wanted to look for all options available in our budget in short time, we have have shortlisted one house in Zonasha and it happened that my husband also looked for same house.Upon which today i got a call from relationship manager regarding the house.
Below pointers were done by the relationship manager further

1.)Relationship manager called for the house on seeing shortlisting to the customer and arranged a call with Owner, meanwhile property in no broker mentioned it has a gas pipeline and it was removed from the portal while talking to the owner and it was denied that there is no gas pipeline connection.
2.) Pressure from the manager on paying a token immediately only then the Owner number will be shared to the customer and not before like how no other broker representative does. Does Not permit customers to talk to the owner and their terms and demands for a token in the first place, a clean scene of looting money.
3.) Falsely stating that property is let out, even though in reality its not, so as to not lend property to us as customers because it happened that me and my husband shortlisted the same property while searching separately and was contacted by the no broker relationship manager and we took the discussion separately.

4.) Not giving a call back to the customer even after so many chats as she has reduley talked to the customer and doubted the integrity of the customer when a relative of the customer came to view the flat and called them a broker.

Hence I am filing customer complaint for Prathima Roshan Raj and suggest to all actively house seeking tenant, it's better not to have such dealing of houses form such rude and derogatory people as in bangalore there are many houses to be let in the range its being offered and there is nothing great to feel about you being on the other side of the bench.

Prathima had a bad tone to talk to my husband stating at the last that she is not interested in letting the property to which we have a call recording and if this is for the reason that we have shortlisted property with 2 accounts then i would need an explanation on the same considering this is not the first time i am using no broker service.
I have filed complaints on no broker and also on consumer portal.

My NRP is [protected] .. I have made a transaction of Rs 99470 on 5th of January 2021 and the amount got debited too and when I didn’t received any confirmations mail or msg I contacted ur company to Send me the confirmation msg or email but to the shock they said the payment failed ... But this is absolutely wrong .. I contacted my bank and they clearly said that the transaction was done on 5 th but due to some error the payment paid on 5 th got stuck and then nobroker claimed the transaction money from my bank on 6th January
As per the bank By any reason if the transaction failed and it was deducted from your account or credit card, we are asked to wait for 3 working days for the biller/merchant to claim the amount. If merchant claims the amount within 3 days, my bill payment is considered successful. So This happened and you got my funds as per ur claim on the next day that Is 6 Jan itself .. Now still i[censored] reply that we didn’t receive my money on 5th again and again like a BOT Remember u need to understand what I have clearly explained ...I[censored] want to clarify kindly share ur company bank statements showing ur transactions for 5 jan to till date where u can prove that u didn’t get my money .. Coz when I have shared my bank statements as a proo[censored] too need to send it to me ... to be clear on both the ends .I have already shared my proof ten times and sending this again last time now .. Kindly verify and send me ur proofs tooo

Yasmine
[protected]

Transaction failed and money deducted without creating transaction failed history

Hi Sir,
I paid rent yesterday using credit card amount 30300 to Nobroker site for reference NRP-4817149.
In the form it is mentioned – rental agreement is not mandatory so I continued the option and paid the amount.

Now asking for rental agreement – I don’t have rental agreement. Rental agreement is not possible immediate since house owner is out of station due to covid-19. It will take one month time to get the rental agreement. If you want I can able to give the pan no of the house owner. Can you please process the payment.
Else refund my entire amount 30300 – I don’t understand why accepting and after payment saying rental agreement is mandatory. I don’t want to lose 300 rs for service charge. Can you please do this escalation and revert me the full amount.
I am genuine customer of nobroker site. I trust the site but it is giving bad impression to customers on saying you have to read all the term and conditions before going to the payment. Thanks for making me negative thoughts about nobroker.

Can you please reply me. Refund the full amount to me.

Thanks
John