[Resolved]  Nsdl E-Governance Infrastructure — e-kyc failed, pan card application fees not refunded yet

Website:nsdl.co.in

I applied for the pan card and paid the fees through my paytm wallet, but the e-kyc failed due to which it displayed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Please refund my money. Details are given below:
Token no. [protected]
Dob: 20/05/2000
Name: preetham n kumar
E mail: preetham.[protected]@gmail.com
+1 photos
Was this information helpful?
No (3)
Yes (18)
Nov 24, 2019
Complaint marked as Resolved 
Amount has been refunded. Complaint resolved.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2019
NSDL e-Governance Infrastructure Customer Care's response
To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
Nov 24, 2019
Updated by preetham_037
Amount refunded. Complaint resolved
Verified Support
Nov 26, 2019
NSDL e-Governance Infrastructure Customer Care's response
We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Nov 28, 2019
NSDL e-Governance Infrastructure Customer Care's response
We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Nov 29, 2019
NSDL e-Governance Infrastructure Customer Care's response
As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
Complaint comments 

Comments

I applied for the pan card and paid the fees through my paytm wallet, but the e-kyc failed due to which it displayed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Please refund my money. Details are given below:
Token no. [protected]
Dob: 04/08/1977
Name: Champa Devi
E mail: [protected]@gmail.com

1 have applied for the pan card twice and I have paid the fees twice through my upi id, but the e-kyc failed due to which it displayed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Please refund my money. Details are given below:
Token no. [protected]
Dob: 20/09/2003
Name: Ananya Pandey
E mail: [protected]@gmail.com

applied for the pan card and paid the fees through my paytm wallet, but the e-kyc failed due to which it displayed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Please refund my money. Details are given below:
Token no. [[protected]]
Dob: 01/01/1994
Name: ramkishor saini
E mail: [protected]@gmail.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5291
    Pending
    107
    Resolved
    3575
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information