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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 86

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D
DrPrem93
from Itarsi, Madhya Pradesh
Sep 19, 2019
Resolved
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Address: Kavimani Salai, Chennai, Tamil Nadu, 600037

I'm premkumar,
I while incidentally checking for my cibil score found out that it is low as 671, then on further look up at cibil report i found out that a loan has been issued against my pan card without my notice and the faulty repayment by the fraudster was the reason for the lower cibil score, i have never taken any loans nor used any credit cards till dat. How do i end this problem and improve my cibil score and safeguard me from future scams, pls help me, thank in advance
+2 photos
Oct 28, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2019
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
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    A
    ADMIN. SSVARDAM
    from Mumbai, Maharashtra
    Sep 18, 2019
    Resolved
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    Resolved

    Address: 33/6, SHOP NO. 1 & 2, SWASTIK PLATINUM, KALYAN HAJIMALANG ROAD, PISAVALI, KALYAN (EAST), Thane, Maharashtra, 421306

    Applicant name - skyline developers
    Category - partnership firm

    We have applied for pan card on[protected], which was undelivered due to some postal issues, we are requesting you to kindly re-dispatch the same.
    Kindly arrange to re-dispatch the same as early as possible as all our further business activities gets stuck due to non availability of pan. We are requesting you to kindly look into the matter and resolve the same as early as possible.
    +1 photos
    Oct 29, 2019
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Sep 27, 2019
    NSDL e-Governance Infrastructure Customer Care's response
    This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
    Verified Support
    Sep 27, 2019
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN card has been dispatched on 23-Aug-2019 by Speed Post vide airway bill no. EA[protected]IN, at the address for communication indicated by you in the application.
    This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
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      J
      Julia Devassy
      from Bengaluru, Karnataka
      Sep 18, 2019
      Resolved
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      Resolved

      Hi team,

      I had filled an e application for the reprint of my pan card. It was done through nsdl. But when i try to track the status, it gives me an error - 'record not found'. It is a little time sensitive for me. It has been a while since i submitted my application and nothing is happening in that regard.

      Please help me in this regard as it is very important for me to get the pan card before 4th oct
      Nov 4, 2019
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Oct 04, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
      Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
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        J
        Jaswinder00523
        from Noida, Uttar Pradesh
        Sep 17, 2019
        Resolved
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        Address: 262405

        Hey this issue is regarding payment for my pan application token no. [protected]. First i payed on a payment link of nsdlzcpaytm that got failed then i payed again and payment got successfull.. Hence my application was processed but i was charged twice for a single application please refund my failed amount of rs 106.9 to my payment source.. As otherwise it won't be a good experience here for me. Following is the payment charged details statement on date 15/09/19
        +1 photos
        Nov 6, 2019
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Sep 19, 2019
        NSDL e-Governance Infrastructure Customer Care's response
        To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
        Verified Support
        Sep 25, 2019
        NSDL e-Governance Infrastructure Customer Care's response
        We are still waiting for your reply. Please write us at [protected]@nsdl.co.in, our team will be happy to help you.
        Verified Support
        Oct 04, 2019
        NSDL e-Governance Infrastructure Customer Care's response
        We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
        Your Request cannot be processed. Please try after sometime
        NSDL e-Governance Infrastructure Customer Care's response, Sep 30, 2019
        Verified Support
        To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
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          A
          ayanchatterjee
          from Manuguru, Telangana
          Sep 16, 2019
          Resolved
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          fraud pan provider

          Address: Pune, Maharashtra

          I have applied for PAN details correction in https://online-pancard.com portal.
          As per the portal instruction i have done everything.
          Payment done towards service 499/ Rs.
          Send the physical application along with proofs to the portal provide address.
          Still date not yet received any status about my application or not yet get physical corrected copy of my PAN card....
          +3 photos
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          A
          awasthi pradeep
          from Pune, Maharashtra
          Sep 16, 2019
          Resolved
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          Resolved

          Address: Awasthi Niwas Udgir, Latur, Maharashtra, 413521
          Website: www.onlineservices.nsdl.com/paam/endUserLogin.html;jsessionid=5BA9587B379024A2CFE62D5AE7CE02C6.paamt

          I apply for the pan card approx today before and paid the fees through my paytm account but the e-kyc failed due to which it displyed the following message :
          Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
          Please refund my money.Details are given below:
          TOKEN NO.[protected]
          DOB: 04/04/1995
          NAME Awasthi Pradeep Santosh
          E MAIL: [protected]@gmail.com
          Oct 28, 2019
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Sep 27, 2019
          NSDL e-Governance Infrastructure Customer Care's response
          This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
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            V
            vinitagarwal
            from Delhi, Delhi
            Sep 16, 2019
            Resolved
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            Address: Ghaziabad, Uttar Pradesh, 201102

            Sir/madam,

            I have applied for new pan card on 16th september, 2019 through e-sign/e-kyc mode. I have got my acknowledgement number [protected]*. On completion of the process i have received message like below.

            "thank you for using online facility for pan application.

            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

            But when i checked my application status today, it was shown "sorry, no record found."

            Please check my application

            Thanking you
            Vinit kr agarwal
            Oct 29, 2019
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Sep 16, 2019
            Updated by vinitagarwal
            Registered email id is vinit.[protected]@gmail.com

            Thank you.
            Verified Support
            Sep 27, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. Kindly provide us your VALID 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
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              A
              angad1994
              from Agra, Uttar Pradesh
              Sep 14, 2019
              Resolved
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              I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

              "thank you for using online facility for pan application.

              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

              But when i checked my application status today, it was shown "sorry, no record found."

              Please check my application

              Thank you
              Oct 28, 2019
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Sep 27, 2019
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
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                R
                Rahulwad
                from Delhi, Delhi
                Sep 16, 2019
                Resolved
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                Resolved

                Address: Rohtak, Haryana, 124113

                Hi Team,

                I have pan Number AKHPR0022L and that has been issued to another person as well. Now i facing issue while applying for the loan because of that person my CIBIL score is down.

                I need to apply for loan however i am facing issues now. The second person to whom it has been alloted is from Delhi however i am from Rohtak (Haryana).

                My number is:[protected]

                Please help here on this.
                Oct 28, 2019
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Sep 27, 2019
                NSDL e-Governance Infrastructure Customer Care's response
                This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
                Jan 06, 2020
                Updated by Rahulwad
                Hi Team,

                This complaint has n't been resolved yet. I am facing issue since long on this. I have tried to get home loan however due to this pan card issue i am not getting positive response.

                Please treat this urgent and get this resolved.
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                  L
                  Litu7311
                  from Burla, Odisha
                  Sep 12, 2019
                  Resolved
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                  Address: NSDL, New Delhi, Delhi

                  I had registered for correction my name & father name in pan card through e-sign category and also has received a system generate message from nsdl. But it is not working and showing in nsdl site that no data found, while i submitting the acknowledgement no. N[protected] in option of status of application.
                  Plse up-to-date as soon as possible.
                  Oct 21, 2019
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 18, 2019
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                  Verified Support
                  Sep 20, 2019
                  NSDL e-Governance Infrastructure Customer Care's response
                  We are still awaiting for your response. Please write us at [protected]@nsdl.co.in. Our team will happy to help you.
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                    S
                    Shafiuddin Hashmi
                    from Pune, Maharashtra
                    Sep 12, 2019
                    Resolved
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                    Address: 411017

                    Dear sir/madam,

                    I have applied for correction in pan card on 10 sep 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                    "thank you for using online facility for pan application.

                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                    But when i check my application status, it shows "sorry, no record found."

                    Please check my application

                    Thanking you
                    Shafiuddin hashmi
                    Nov 2, 2019
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Sep 12, 2019
                    Updated by Shafiuddin Hashmi
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                    Tax ServicesNSDL e-Governance Infrastructure no record found for e-kyc/esign application while checking status by acknowledgement no.
                    Nsdl E-Governance Infrastructure — no record found for e-kyc/esign application while checking status by acknowledgement no.

                    1 Review
                    Pune City, Maharashtra, India
                    Shafiuddin Hashmi on Sep 12, 2019
                    Mark as Resolved

                    Dear Sir/madam,

                    I have applied for correction in pan card on 10 sep 2019 through e-sign/e-kyc mode. I have got my acknowledgement number (). On completion of the process i have received message like below.

                    "thank you for using online facility for pan application.

                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                    But when i check my application status, it shows "sorry, no record found."

                    Please check my application

                    Thanking you
                    Shafiuddin Hashmi
                    Verified Support
                    Sep 27, 2019
                    NSDL e-Governance Infrastructure Customer Care's response
                    As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                    OTHPG[protected]NSD L E GOV PAN
                    7th sep 2019 Sir

                    no record found for e-kyc/esign application while checking status by acknowledgement no. - Comment #3537232 - Image #0
                    NSDL e-Governance Infrastructure Customer Care's response, Sep 27, 2019
                    Verified Support
                    To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
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                      L
                      Lalitha naik
                      from Chennai, Tamil Nadu
                      Sep 11, 2019
                      Resolved
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                      Resolved

                      To: PAN/TDS Call Centre of Tax Information Network (TIN) managed by NSDL e-Gov
                      4th Floor, Mantri Sterling, Plot No. 341, Survey No. 997 /8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016

                      Dear Sir,


                      Acknowledgment Number :N- [protected] Name : LALITA VISHNU NAIK Category : Individual Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my application status pending??

                      Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

                      Applicant Name: LALITA VISHNU NAIK
                      Acknowledgement Number: N- [protected]
                      Date of Application: 04 Aug 2019
                      Mobile NO: [protected]

                      Address:C/O VISHNU NAIK, #D/20, ULLASNAGAR, CHITRIGI, KUMTA-581343 NORTH KANNADA, KARNATAKA INDIA

                      Your’s faithfully

                      LALITA VISHNU NAIK
                      +1 photos
                      Nov 1, 2019
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 16, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      Dear Lalita,

                      This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
                      Verified Support
                      Sep 20, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                      Verified Support
                      Sep 25, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                      Verified Support
                      Oct 01, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      Your PAN card has been dispatched on September 21, 2019 by Speed Post vide AWB no. EA[protected]IN.
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                        S
                        SnehaSahay76
                        from Pune, Maharashtra
                        Sep 10, 2019
                        Resolved
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                        Resolved

                        Address: 110047

                        Hi sir/mam

                        I 'sneha sahay' regulary doing payment in atal pension yojna through ecs of amount of 1196 on monthly basis.
                        When i am checking on nsdlsite to see the transaction, it is throwing error: "pran not found in database".

                        Please help me to create login credential in nsdl, here are my details:

                        Subscriber name : sneha sahay
                        Pran number :[protected]
                        Bank account number: [protected]
                        Mobile : [protected]
                        Email: amitabhverma. [protected]@gmail.com

                        Regards
                        Sneha sahay
                        Oct 28, 2019
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 25, 2019
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear Sneha,

                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                        Verified Support
                        Sep 26, 2019
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear Sneha,

                        This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          A
                          Ankur Bhushan Tripathi
                          from Mumbai, Maharashtra
                          Sep 10, 2019
                          Resolved
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                          Resolved

                          Address: SIGRA VARANASI, 221104

                          Dear sir
                          I have applied for a new pan card in the name of kranti bhushan tripathi
                          Which dispached our address in 2017 near about, i could not receive the pan card as our home was closed when the local postman reached our home after few days we connect the post man regarding post, he told thathe kept with him for few days and returned to the sender address

                          Therefore, i requesting to you resend my pan card to bellow address, i mentioned our address below

                          Aplicant name - kranti bhushan tripathi
                          Address-vill-chandpur, post mustafabad, dist-varanasi
                          Pin code-221104
                          Pan number - bfspt1388e
                          Coupon[protected]
                          Mob-[protected]
                          Oct 28, 2019
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 27, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDL e-Gov. If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide "further information. The other agency appointed by Income Tax Department for this purpose is UTI Infrastructure Technology and Services Ltd. having its office at Plot No. – 3, Sector 11, CBD Belapur, Navi Mumbai-400 614. Website: https://www.utiitsl.com"
                          As I was out of station, my pancard has been return back by postal service, so please resend my PAN Card.My PAN CARD No is BTVPJ7317P
                          NSDL e-Governance Infrastructure Customer Care's response, Sep 27, 2019
                          Verified Support
                          We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDLe-Gov. If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide "further information. The other agency appointed by Income Tax Department for this purpose is UTI Infrastructure Technology and Services Ltd. having its office at Plot No. – 3, Sector 11, CBD Belapur, Navi Mumbai-400 614. Website: https://www.utiitsl.com"
                          I have applied for update in pan card through e-kyc method and have completed all the processes but after checking the status online it shows no records found.Please help
                          I have paid the fees also online
                          But not able to track my pan card status
                          NSDL e-Governance Infrastructure Customer Care's response, Sep 27, 2019
                          Verified Support
                          Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [email protected]
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                            U
                            UserDude
                            from New Delhi, Delhi
                            Sep 10, 2019
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                            I use nsdl website to create a new pan card of my mother. Temporary token is [[protected]]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.106.00 using my debit card. My balance was deducted from the bank on 09/09/2019 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." this problem arises due to their otp verification failure. I need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 27, 2019
                            NSDL e-Governance Infrastructure Customer Care's response
                            This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
                            Oct 06, 2019
                            Updated by UserDude
                            Ok
                            I have applied for pan card name change online with adhar e sign.My Ack. number is N-[protected].But when I check status of Pan card it shows "sorry no record found."
                            NSDL e-Governance Infrastructure Customer Care's response, Sep 27, 2019
                            Verified Support
                            Your PAN application has been rejected by the Income Tax Department, as another PAN application is already pending with them. In this regard, you may contact the concerned officer of Regional Computer Centre of the Income Tax Department to clear your previous application.
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                              S
                              sruthi shankar
                              from Bengaluru, Karnataka
                              Sep 9, 2019
                              Resolved
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                              Resolved

                              Dear sir/madam,

                              I submitted the request to update my pan details on 08/sep/2019 using the e-sign mode and received the acknowledgment email. When i try to check the status of my application, i get a “no record found”. Please do let me know how i can check the status and if there are any pending actions on my end.
                              Acknowledgement number: [protected]

                              Thanks,
                              Sruthi
                              Nov 3, 2019
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 16, 2019
                              NSDL e-Governance Infrastructure Customer Care's response
                              Dear Sruthi,

                              Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
                              Verified Support
                              Oct 01, 2019
                              NSDL e-Governance Infrastructure Customer Care's response
                              Your PAN card has been dispatched on September 28, 2019 by Trackon Courier vide AWB no.[protected].
                              Dear sir
                              I did'nt receive my pan card and my address is
                              21/12 appu chetty street
                              Shevapet
                              salem-636002
                              Tamilnadu india
                              NSDL e-Governance Infrastructure Customer Care's response, Sep 30, 2019
                              Verified Support
                              Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [email protected]
                              My pran ac no[protected] is locked due to forget password.My mobile no [protected] & my email add [protected]@gmail.com & my adhar card no[protected] is not update with my Pran. So please updete my mo no, email & adhar with my pran & please give me my pran password.
                              NSDL e-Governance Infrastructure Customer Care's response, Sep 27, 2019
                              Verified Support
                              Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                              NSDL e-Governance Infrastructure Customer Care's response, Oct 1, 2019
                              Verified Support
                              Dear Digmbar,

                              This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                              Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application. We are following up with ITD for earliest resolution
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                                S
                                Saurabh117
                                from Gurgaon, Haryana
                                Sep 9, 2019
                                Resolved
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                                Resolved

                                Sir,
                                Today, september 9th 2019, i made a contribution of 5000 rs into tier -1 account (Pran number[protected] from my icici account (Transaction id - [protected]) but that transaction was shown as unsuccessful in my nps account and amount has been debited from my icici bank account.

                                Kindly refund 5000 rs. Back to me a soon as possible.

                                Thanks,
                                Saurabh mahajan
                                Oct 28, 2019
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 25, 2019
                                NSDL e-Governance Infrastructure Customer Care's response
                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                Verified Support
                                Sep 26, 2019
                                NSDL e-Governance Infrastructure Customer Care's response
                                This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  H
                                  Hiral Dashadiya
                                  from Noida, Uttar Pradesh
                                  Sep 8, 2019
                                  Resolved
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                                  Resolved

                                  I appiled for the pan card online befor 10 days. But the e-kyc failed due to which it displyed the following message :
                                  Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. My money was deducted from my account. But after10 days still i couldn't get my money refund.
                                  Oct 29, 2019
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 27, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                  Applied pan card through aadhar KYC online verification not once twice. My mobile number is+[protected] paytm transactions done

                                  kyc failure and refund of money - Comment #3530457 - Image #0
                                  kyc failure and refund of money - Comment #3530457 - Image #1
                                  kyc failure and refund of money - Comment #3530457 - Image #2
                                  NSDL e-Governance Infrastructure Customer Care's response, Sep 27, 2019
                                  Verified Support
                                  To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                                  I have applied tan application. but the computer compaliant and not print the ackonwledgement - our no. [protected]
                                  NSDL e-Governance Infrastructure Customer Care's response, Sep 27, 2019
                                  Verified Support
                                  Inconvenience caused is highly regretted. Kindly DM your contact details or write us at [email protected], so that our support team will contact you and assist you in respect of your query.
                                  I have apply online PAN correction form and adhar ekyc not successful but my amt of 106.90 has been deducted on 21 Aug 2019. This amt not refunded till date.
                                  Pl refund my amt. My token no is [protected].
                                  Transaction reference no. QHD[protected].
                                  Pl solve in priority.
                                  NSDL e-Governance Infrastructure Customer Care's response, Sep 27, 2019
                                  Verified Support
                                  This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
                                  Old number delate and new number update
                                  Maliq Naseema's reply, Aug 31, 2019
                                  6366149349 new no update
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                                    G
                                    Gsankpal@143
                                    from Badlapur, Maharashtra
                                    Sep 7, 2019
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                                    Address: A / 203 & 204, 2nd Floor Tulsi complex,New DP road, Katrap, behind Bhartiya Sweets, Badlapur(E), Jaunpur, Uttar Pradesh, 421503

                                    Dear sir,

                                    I have applied for a new pan card for my sister in law in the name of sneha ramesh sankpal which dispatched our address in aug 2019. I couldn’t receive the pan card as per post man our home was closed when he visited our home. After couple of days we didn't notice it. When i notice and visit post office they told that it was returned to the sender address after four days.

                                    Therefore, i requesting your resend this pan card to same address and i mentioned our details below.

                                    Applicant name: sneha ramesh sankpal

                                    Ack no: [protected]
                                    Pan card no : mcnps8898b
                                    Mobile no: [[protected] ]
                                    Add : a/203 & 204, tulsi complex, new dp road, katrap, kulgaon badlapur (E) 421503
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Sep 19, 2019
                                    Updated by Gsankpal@143
                                    Still no response form the NSDL
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                                      L
                                      Luv Kumar Sahu
                                      from Mumbai, Maharashtra
                                      Sep 7, 2019
                                      Resolved
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                                      Resolved

                                      For online pan application on tin nsdl site, i generated two token number for same pan application and made payment to both of them. One of those is fully done but the other one is incompleted. I want the refund of payment fees of rupees 106.90 for incompleted one. I made several attempts but i am not get success. Please assist me in refunding of payment fees from nsdl tin website.
                                      Nov 2, 2019
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 12, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                      Sep 12, 2019
                                      Updated by Luv Kumar Sahu
                                      For online pan application on tin nsdl site, i generated two token number for same pan application and made payment to both of them. One of those is fully done but the other one is incompleted. I want the refund of payment fees of rupees 106.90 for incompleted one. I made several attempts but i am not get success. Please assist me in refunding of payment fees from nsdl tin website.
                                      Token Number - [protected]
                                      Email ID - [protected]@gmail.com
                                      Date Of Birth - 18/06/2001.
                                      Verified Support
                                      Sep 27, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                      Verified Support
                                      Oct 01, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      As we have not received any feedback from your end, we hope that your concern is resolved. For any clarification/assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.
                                      We are still awaiting for your response. Please write us at [protected]@nsdl.co.in. Our team will happy to help you.
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