[Resolved]  Nsdl E-Governance Infrastructure — kyc failure and refund of money

I appiled for the pan card online befor 10 days. But the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. My money was deducted from my account. But after10 days still i couldn't get my money refund.
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Oct 29, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2019
NSDL e-Governance Infrastructure Customer Care's response
To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
Complaint comments 

Comments

Applied pan card through aadhar KYC online verification not once twice. My mobile number is+[protected] paytm transactions done

NSDL e-Governance Infrastructure Customer Care's response, Sep 27, 2019
Verified Support
To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
I have applied tan application. but the computer compaliant and not print the ackonwledgement - our no. [protected]
NSDL e-Governance Infrastructure Customer Care's response, Sep 27, 2019
Verified Support
Inconvenience caused is highly regretted. Kindly DM your contact details or write us at [email protected], so that our support team will contact you and assist you in respect of your query.
I have apply online PAN correction form and adhar ekyc not successful but my amt of 106.90 has been deducted on 21 Aug 2019. This amt not refunded till date.
Pl refund my amt. My token no is [protected].
Transaction reference no. QHD[protected].
Pl solve in priority.
NSDL e-Governance Infrastructure Customer Care's response, Sep 27, 2019
Verified Support
This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
Old number delate and new number update
Maliq Naseema's reply, Aug 31, 2019
6366149349 new no update

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