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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 183

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A
AhamedMansoor
from Delhi, Delhi
Jul 18, 2017
Resolved
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Address: Bangalore, Karnataka, 560029

Hello,

I have applied for name correction in pan card. So i went through the process and made the payment after that my form was rejected with the below message,

"your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode.
Kindly note that you will get refund of the pan application in next seven working days."

​and it was more than 7 days my money yet not refunded can someone update me what is the status.
Sep 1, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Jul 18, 2017
Updated by AhamedMansoor
My Token number details below

PAN Application - token. No. [protected] dated :[protected]:21:12.982
PAN Application - token. No. [protected] dated :[protected]:37:48.335
Verified Support
Jul 24, 2017
NSDL e-Governance Infrastructure Customer Care's response
Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your grievance.
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    Complainant01923
    from Mangalore, Karnataka
    Jul 17, 2017
    Resolved
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    Resolved

    Address: Rajkot, Gujarat
    Website: tin.tin.nsdl.com

    Ack : [protected]

    Status of the application is :
    "we have not yet received the supporting documents with respect to your application for 'new pan card or/and changes or correction in pan data'. Kindly submit the requisite documents to nsdl"

    I had the application with esign docs. So, don't think any further documents required.
    Please update correct status and provide eta for the processing to complete.
    Aug 24, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jul 24, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    There is no requirement to send physical documents to NSDL in case of applications are made by e-sign or e-kyc
    Jul 24, 2017
    Updated by Complainant01923
    Thanks. Please update ETA as well.
    Sir,
    I Didn't Get any Acknowledgement On submit the application And Online Payment.
    Because the problem is i Detect Money From My Account of Andhra Bank.

    Cell :[protected]
    E Mail: lakshmankumar.[protected]@gmail.com

    With Reg,
    T.Lakshmankumar.
    Andhra Bank Customer Care's response, Jul 18, 2017
    Dear Customer,

    We regret the inconvenience caused and acknowledge your concern. We shall investigate and revert to you shortly.

    Regards,
    Andhra Bank Customer Service
    Andhra Bank Customer Care's response, Aug 17, 2017
    Dear Customer,

    We would like to inform you that we have not received any details from you for the mail sent by Andhra Bank on 19-07-2017. We request you to send the same to [email protected] to enable us to respond for the same.

    Regards,
    Andhra Bank Customer Service
    Sir my name is pusala srinivasulu iam working process server in junior civil judges court, darsi, prakasam district in andhra pradesh my cps account login password blacked my mobile no. changed so please my account probles salve pran no.[protected] my new mobile no. [protected]
    NSDL e-Governance Infrastructure Customer Care's response, Jul 21, 2017
    Verified Support
    This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
    NSDL e-Governance Infrastructure Ltd.
    1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
    We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
    The status of my PAN is:

    Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/46/47/48/49 where the application was submitted by you.

    When can i expect to receive the Pan card?
    NSDL e-Governance Infrastructure Customer Care's response, Jul 24, 2017
    Verified Support
    Kindly Provide your 15 digit Acknowledgment no to resolve your query.
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      shivakumar_g
      from Hyderabad, Telangana
      Jul 17, 2017
      Resolved
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      Dear sir/ma'am (Nsdl representative),
      I have applied for a pan card on 05.06.2017.

      My ack no. Is [protected] and allotted pan number is cfhpg2066n.

      And when i checked my status of pan card, it shows "your pan card has been dispatched on 23-jun-2017 by blue dart express ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 03-jul-2017."
      But till now i didn't received my pan card. So, i request you to please kindly delivery my pan card as early as possible.

      Thanks & regards,
      Shiva
      Aug 30, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      I have applied for pan card in month of march 2017 still it is not reached at home.I need it urgently ..i request you to send it again on my Home address..My Pan Card No. BIIPJ3605D..please help me..Thank You..

      non delivery of pan card within stipulated time - Comment #2789284 - Image #0
      non delivery of pan card within stipulated time - Comment #2789284 - Image #1
      Hlw, i Pipasha Biswas
      My pan card was dispatched. But, I do not receive, what to do.
      My details,
      PIPASHA BISWAS
      acknowledgment no. [protected]
      Pan account number : CLXPB6362C
      I am Parmod Kumar, My father's name Om Parkash DOB 05/04/01978

      it is required for FATCA registration, I have lost my original I-Pin,

      kindly provide me new I-PIN or previous I-pin on my mobile no. [protected] or email:- [protected]@yahoo.com
      I have applied for my pan card with acknowledgement number [protected] dated 12 June 2017
      I haven't received my pan number...please do so quickly.
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        B
        bhuva jasavantiben
        from Vapi, Gujarat
        Jul 17, 2017
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        Address: Rajkot, Gujarat, 364470
        Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

        We have not yet received the supporting documents with respect to your application for 'new pan card or/and changes or correction in pan data'. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]

        Acknowledgment number : [protected]
        Permanent account number (Pan) : avlpb7031n
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Last Week, I have applied for pan card, but i forgot to note down the acknowledment number and payment is also done, i haven't got any mail or message from nsdl, i havent got any refund.

        how can understand - Comment #2789350 - Image #0
        Requested for correction in PAN Data. Correction required: Correct father name
        Acknowledgment no. [protected]
        More than 6 months still status shows that : Your application for 'New PAN Card or/and Changes or Correction in PAN Data's is under process at Income Tax Department.
        Kindly do needful.

        Regards,

        Bhanu Prabha Sharma
        My Acknowledgement number is [protected].
        I have applied for PAN on 30th of may. And the status is “ Income Tax Department ( ITD ) data base shows that you may been issued pan in your name ”.
        Please help me get through this. Its a matter of my future and my higher education.
        Thanks in advance
        Im fill a pan correction form on 27 jan 2017
        pan ack no is [protected]
        name dadu ram meena
        this is my pan detail my pan not shown any status and not recieve to me plz check and suggest me
        my mail id l[protected]@gmail.com
        mobile no [protected]
        pan no BGHPM7376R
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          S
          Shambhawi
          from Patna, Bihar
          Jul 17, 2017
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          Address: Patna, Bihar, 800001

          Dear sirs,
          We have applied for pan card in the name of shambhawi enterprises with acknowledgement no. N-[protected] on 22.05.2017. The attachments could not be uploaded at the time of application but the same were uploaded within a week and hard copies were also sent to nsdl. We have been contacting with nsdl so many times but are getting only one reply ie: please wait for seven days.
          We would request you to process my application on an urgent basis to start my business immediately.
          Thanking you
          Shambhawi enterprises
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          PAN Application - ack. No. N-[protected].
          My pan card already verified but return y verify?
          How many days pan number alloted u?
          Tell to My verify status?
          Pls help me sir urgent
          My gmail id: [protected]@gmail.com

          pan card for shambhavi enterprises - Comment #2789336 - Image #0
          I had applied with NSDL online pan application. The acknowledgement no for my online application is [protected]. My application was rejected stating that the proofs submitted did not contain last name in expanded form as mentioned in the application. Kindly refund my PAN processing fee.. kindly request my pan application processes
          Acknowledgement number -
          [protected]
          Name - Avinash Kumar
          Status :
          Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

          We have never applied for PAN card before.
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            S
            sunil99210
            from Kolhapur, Maharashtra
            Jul 16, 2017
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            Address: 416606

            I am a government employee and i have account on tire i - on nsdl central record keeping agency.
            My user id =[protected] but due to some wrong attempts my password will not working so my account is being locked.
            Therefore plz give me a another new password and unlocked my account so that i can see my account summery
            Then i would ever great full before you.
            Sunil pawar phoe number-[protected]
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            DEAR SIR,
            MY NEW ALLOTTED PAN NO:FSPPK0214Q GOT THROUGH PAN STATUS ON 22/06/2017.BUT YET NOT DISPATCHED.MY ACK NO:[protected] NAME "KALYANI KUMARI".PLZ CONFIRM ME ON MY EMAIL ID:[protected]@gmail.com.i need urgently a copy of pan.
            I had applied for pan on dated 16/03/2017 and 17/03/2017 but i could not complete my form due to some reasons but my amount is deduted from my account two times.So please refund my application fee amount.
            The acknowledge no of above two transactions are given below:
            [protected]
            [protected]
            My pan card is not delivered.
            Acknowledgement No. [protected]
            Courier Name - Bluedart
            Airway bill No. - [protected]

            Courier remarks - Premise locked . I received the call from courier company and they given me time of next delivery but they never visited again and they send the packet back to the shipper.
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              C
              chandra ballabh
              from Gurgaon, Haryana
              Jul 16, 2017
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              I smt. Govindi devi w/o late sh. Tula ram sharma 101040 ex rfn holder of ppo no:[protected] have submited age proof copy of aadhar card no :[protected] indicating date of birth 01/01/1933 to my bank i. E state bank of india pithoragarh 6 month ago for revision of pension, 20% increase on account of attaining 80 years of age as per govt. Of india pension rule. Where as my pension has not been sevised till date.
              May i request you to kindley take approprate action at the earliest.

              I have changed my residencial address from village; khatera, p. O. Simalkot, distt. Pithoragarh to village & p. O. : sirpur bichwa,, (Khera), khatima, udham singh nagar, uttrakhand.

              My aii the correspondence in future should be addressed as given above.
              Assam Rifles customer support has been notified about the posted complaint.
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                M
                Maadhunithaa
                from Nattam, Tamil Nadu
                Jul 16, 2017
                Resolved
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                Resolved

                Address: 600125
                Website: cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password

                Dear sir,

                I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

                Name: maadhunithaa d
                Pran:[protected]
                Email id: [protected]@gmail.com

                Thanking you

                Thanks,
                Maadhunithaa
                Aug 20, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jul 19, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Maadhunithaa,

                This has reference to the query/grievance raised at “Consumer Forum”.

                We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php
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                  J
                  jitender.singh
                  from Delhi, Delhi
                  Jul 15, 2017
                  Resolved
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                  Resolved

                  Address: Gurgaon, Haryana, 122022

                  Dear Sir,

                  I have lost my pan card and i applied for a duplicate Card in the name of JITENDER SINGH which dispatched my address in 28 June 2017 . I couldn’t receive the PAN Card as my home address i haven't received any message or any call from postman and when i track my India post courier it shows that due to wrong or incomplete address your courier has dispatched to NSDL
                  i want to inform you that before this i got every courier on my same address. i haven't face this type of issue but this time why it happened i don't know.and i have also received a confirmation mail from NSDL I HAVE THE PDF of my pan card i am sending you the PDF of my new pan card ..

                  Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

                  Applicant Name: JITENDER SINGH
                  Acknowledgement Number: [protected]
                  Mobile NO: [protected]
                  +1 photos
                  Aug 26, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Jul 15, 2017
                  Updated by jitender.singh
                  my pancard number is FDXPS0457J
                  Jul 15, 2017
                  Updated by jitender.singh
                  my address is sarhaul sec-18 h.no 308 gurgaon haryana 122015
                  Verified Support
                  Jul 20, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                    P
                    pawankgiri1077
                    Jul 15, 2017
                    Resolved
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                    Resolved

                    Address: Pune, Maharashtra, 411016
                    Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                    Dear sir, i have applied my mother new pan card through nsdl online however now status is showing that "income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application". While my mother never applied pan card before.
                    Pls look this matter serious and resolve the problems.

                    Acknowledge receipt no. [protected]
                    Name - vimla

                    Thanks
                    Pawan kumar
                    [protected]
                    Aug 22, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 20, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                    Jul 20, 2017
                    Updated by pawankgiri1077
                    THANKS FOR YOUR PROMPT RESPONSE. I AM VERY APPRECIATE FOR YOUR QUICK ACTION.
                    THANKS & REGARDS.

                    PAWAN KUMAR
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                      P
                      PraveenMoudgalya
                      from Hyderabad, Telangana
                      Jul 15, 2017
                      Resolved
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                      Resolved

                      Address: 500082

                      We didnot received our pan, which was send back to nsdl, shown in the bank tracking status.

                      We received our pan acknowledgement also our pan no.
                      Acknowledgement number [protected]
                      Pan no. Aanfd6856a

                      The post was sent back to nsdl office.

                      Will you pls post again to the following address:
                      Mrs. Mamtha vippala
                      Plot no. 25, nagarjuna hills, panjagutta, hyderabad - 500082

                      Pls do the needful
                      Aug 20, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 20, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Your PAN card has been dispatched on July 12, 2017 by Speed Post vide AWB no. EA[protected]IN.
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                        R
                        Rajat Kanti Roy
                        Jul 15, 2017
                        Resolved
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                        Resolved

                        Address: 743503
                        Website: tin.tin.nsdl.com

                        Dear sir,
                        I have applied for a new pan card in the name of 'leven' which dispatched our address in may 2017. I couldn’t receive the pan card as the courier did not call me & i don't get their contact me. Later, after couple of days we contact a branch regarding my pan card and the courier service provider told that he kept with him for two days and returned to the sender address.

                        Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                        Entity name : leven
                        Applicant name : rajat kanti roy
                        Acknowledgement number: [protected]
                        Date of application: may 2017
                        Mobile no: [protected]
                        +1 photos
                        Aug 20, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 20, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                          S
                          skt8100
                          from Kolkata, West Bengal
                          Jul 15, 2017
                          Resolved
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                          Resolved

                          Address: Kolkata, West Bengal, 700023

                          My pan card is undelivered 2 times plz send it again with my detailed address.

                          Acknowledgement no= n-[protected].

                          Pan no=cglpa3680h.

                          Address= 5/2/h/32 bhukailash road, po. Khidirpur, ps. Ekbalpore, kolkata - 700023. Landmark -8 number khatal, baliya welfare society, jamal battery shop.

                          Sk shaukat ali
                          S/o=sekh jamaluddin

                          Mobilee=[protected]
                          Aug 26, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Jul 15, 2017
                          Updated by skt8100
                          My vide airway bill no. is EA[protected]IN.
                          Verified Support
                          Jul 20, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                            A
                            Amarjeet Majoka
                            from Muzaffarnagar, Uttar Pradesh
                            Jul 15, 2017
                            Resolved
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                            Resolved

                            Address: 331301

                            Acknowledgment number : [protected]
                            Name : rama devi
                            Category : individual
                            Status :

                            Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

                            I have never applied a pen before

                            Solved my pan card problem
                            +6 photos
                            Aug 20, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Jul 12, 2017
                            Updated by Amarjeet Majoka
                            Acknowledgment Number : [protected]
                            Name : RAJENDRA
                            Category : Individual
                            Status :

                            Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                            I need PAN card number urgently. please could you tel me the further processing. And how many days is take to generate the PAN card number?
                            I have never applied a pen before
                            Verified Support
                            Jul 17, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Income Tax database shows that you may have already been issued PAN in your name. We are following up with ITD for earliest resolution.
                            Verified Support
                            Jul 20, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Income Tax database shows that you may have already been issued PAN in your name earlier, hence the application is mark for investigation.
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                              S
                              Sagar Chhabra
                              from Delhi, Delhi
                              Jul 15, 2017
                              Resolved
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                              Resolved

                              I had applied for change in pan using e-kyc facility (Aadhar card based authentication) on 03/07/2017, acknowledgment number : [protected].
                              On completion i received this message,

                              "thank you for using online facility for pan application.

                              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                              But now when i check my pan application status it shows

                              "we have not yet received the supporting documents with respect to your application for 'new pan card or/and changes or correction in pan data'. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

                              Please check my application and let me know the status.

                              Acknowledgment number : [protected]
                              Pan no: addpc7301c
                              Name : neeru chhabra

                              Thanks
                              Aug 29, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 20, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                L
                                Layeeqha Begum
                                Jul 15, 2017
                                Resolved
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                                Resolved

                                Address: 560011
                                Website: NSDL

                                Hi
                                I lost my pan card so reapplied for the same 2months ago but have not received it so far. When i checked the status on nsdl link it showed the reason as returned undelivered to nsdl on 03-july 2017 due to insufficient address specified by courier agency. But i have mentioned the correct address with details. Please help. The details are mentioned below

                                Name: layeeqha begum
                                Pan : ahnpl6693c
                                Acknowledgment no : [protected]
                                Address: #54, 1st floor, 3rd cross, rbi colony, jayanagar 3rd block east. Bangalore-11. Landmark - medicure hospital
                                Aug 14, 2017
                                Complaint marked as Resolved 
                                Thanks . The complaint got resolved in a week's time they delivered my PAN with correct address
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 20, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Your PAN card has been dispatched on July 14, 2017 by Speed Post vide AWB no. EA[protected]IN.
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                                  S
                                  Sooman Kansal
                                  Jul 14, 2017
                                  Resolved
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                                  Resolved

                                  Cannot complete pan application process after payment

                                  Address: Mumbai City, Maharashtra, 48306
                                  Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                  From: sooman j kansal - my temporary token number for pan card: [protected]
                                  Issue: cannot complete pan applicaion process after payment
                                  I used nsdl website using form 49aa for a new pan card on 12th july, 2017 online on ndsl website.

                                  I got the temporary token number – [protected], and then i filled all the fields and on the final page went to pay the fee by online payment through bill desk and my visa credit card....
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                                  Rameshponnusamy
                                  Jul 14, 2017
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu, 600125
                                  Website: cra-nsdl.com/CRA/raisePasswordSubscriber.do?

                                  Dear sir,

                                  I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

                                  Name: rameshkumar p
                                  Pran:[protected]
                                  Mobile no.[protected]
                                  Email id: [protected]@gmail.com

                                  Thanking you
                                  Aug 23, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 19, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Dear Rameshkumar,

                                  This has reference to the query/grievance raised at “Consumer Forum”.

                                  We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                                  For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    Shivom Singh
                                    from Delhi, Delhi
                                    Jul 14, 2017
                                    Resolved
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                                    Resolved

                                    Address: Pune, Maharashtra, 411016
                                    Website: onlineservices.nsdl.com

                                    Sir,

                                    I had applied for PAN using online facility on 12/07/2017, Acknowledgment Number : [protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar Card as proof..

                                    On completion I received this message,

                                    "Thank you for using online facility for PAN application.

                                    If you have digitally signed your application using eSign/eKYC then there is no need to forward physical documents. "

                                    But now when i check my PAN Application Status it shows

                                    "No Record Found /No Data matched"

                                    Please help me and tell me what I need to do...
                                    +1 photos
                                    Aug 22, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 20, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                      Viren s
                                      from Jalandhar, Punjab
                                      Jul 14, 2017
                                      Resolved
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                                      Address: Chandigarh, Punjab, 140603

                                      Sir,

                                      I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

                                      Name: virender singh
                                      Pran:[protected]

                                      Thanking you
                                      Aug 28, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 19, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Dear Virender,

                                      This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                                      NSDL e-Governance Infrastructure Ltd.
                                      1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                                      We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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