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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 221

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N
Ninania
from Kolkata, West Bengal
Mar 7, 2017
Resolved
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Resolved

Address: Darjeeling, West Bengal, 734011

Sir,
I received my PRAN card and password but PRAN card show zero balance when I login.
I request to Pay & Account Office to upload my PRAN file[protected].
I received my PRAN no in Sept 2013.
My biodata is correct but account balance is displayed zero. My monthly statement is also displayed zero account balance.

Thanking you Sir
ASI Mahavir Singh
CAPF's Composite Hospital
BSF Kadamtala Distt. Darjeeling(WB)
Apr 20, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 17, 2017
NSDL e-Governance Infrastructure Customer Care's response
This has reference to the query/grievance raised by you.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.
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    V
    Virendra Bachhawat
    from Lucknow, Uttar Pradesh
    Mar 7, 2017
    Resolved
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    Resolved

    Address: Jodhpur, Rajasthan, 342001

    Dear Sir,

    I have sent my my PAN card to NSDL to change my surname Virendra Kumar Jain to Virendra Bachhawat. I have sent on 14th of December 2016 to NSDL but still it is not updated as I have checked onsite of NSDL which is under process in Income Tax Department whether I have submitted my all document along with ID proof and rejected official letter it has already been more than 45 days and I have not received my new PAN card update with my name updation time period is 20 to 25 days I have so many times call to customer care and NSDL department but there is no proper response from their sitNsDL
    My acknowledgement number is [protected] which is received on 18th of December 2016 and my PAN number is AGJPJ7283K at NsDL.
    Till date there is no response from any where.
    so help me to resolve this issue as soon as possible.

    Regards
    Apr 21, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Mar 02, 2017
    Sajad Malik's response
    Sir I forget my pin code of my pran account no[protected] so that I can check my account detail plz send the said in my email id [protected]@gmail.com and also plz send me as per monthly deduction of NPS as sms on my new phone no [protected]
    Verified Support
    Mar 17, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Dear Sajad Malik,

    This has reference to the query/grievance raised by you.

    We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID .

    For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.
    Verified Support
    Mar 21, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Dear Virendra,

    Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
    Sir I forgt my pin code of my pran a/c no[protected] so that I can check my account detail please send the said in my email id no [protected]@gmail.com and also please send me monthly deduction of NPS SMS on [protected].
    NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2017
    Verified Support
    Dear Sajad Malik,

    This has reference to the query/grievance raised by you.

    We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID .

    For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.
    SIR /MADAM,
    PAN CARD WAS APPLIED ONLINE WITH TOKEN NO. [protected] (E-KYC) AND ACKNOWLEDGEMENT NO. N-[protected], NAME - DIKSHA SHARMA, ON 15 Feb 2017, BUT TILL DATE PAN CARD HAS NOT BEEN RECEIVED. ON CHECKING THE STATUS ITS SHOWING. "

    We have received the documents with reference to your PAN application. Your application is under process with NSDL

    KINDLY TELL THE STATUS OF THE CARD IMMEDIATELY.
    REGARDS,

    Pan card till date not issued - Comment #2704064 - Image #0
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      V
      vimleshpawan
      from Noida, Uttar Pradesh
      Mar 7, 2017
      Resolved
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      Resolved

      Address: 202397

      Dear sir
      This is to inform you that my pan card is not delivered you send us speed post date 17 february 2017 the speed post no is ea[protected] but post office is returned to your office resign is attempted deceased but i am lively please send us below address

      Vimlesh
      Wife of pawan kumar
      House no karanpur kalam 2
      Narau
      Hikarpur bulandshahr
      District bulandshahr u p
      Mar 11, 2017
      Complaint marked as Resolved 
      My pan card application no is 091719700091596 and Speed post tracking is showing ATTEMPTED DECEASED post man is not coming my village please resend my below address VIMLESH C-5 SECTOR 63 NOIDA 201301 DISTT GAUTAM BUDH NAGAR U.P.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Mar 09, 2017
      Updated by vimleshpawan
      Please send us my pan card as soon as possible my speed post no is EA[protected]IN and my pan card application no is [protected]
      Mar 14, 2017
      Updated by vimleshpawan
      Dear sir,
      Please resend my PAN CARD my PAN CARD application is [protected] and resend my below address
      VIMLESH
      C-5 SECTOR-63 NOIDA
      DISTT GAUTAM BUDH NAGAR
      U.P.
      Verified Support
      Mar 21, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Vimlesh,

      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
      Verified Support
      Mar 21, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Vimlesh,

      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
      I have applied for new pan card which ack. no. [protected] i have payment through debit card first time after payment duduct 116.20 charges but pan application no go further and ask new fresh payment and i have to do other payment so two time deduct (116.20+116.20) pls refund my rs 116.20
      NSDL e-Governance Infrastructure Customer Care's response, Mar 21, 2017
      Verified Support
      Dear Bhavik,

      Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
      My pan card application coupon no is U[protected], PAN no EOWPK4713N and Speed post tracking is showing returned post man is not coming my village please resend my below address
      SHIKHA KUMARI, D/o- Late Ashok Kumar Sah, Ayodhyaganj Bajar, Kursela, Katihar, Near post office, PIN- 854101

      Pan card not delivered - Comment #2691204 - Image #0
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        M
        md nazare alam
        from Kolkata, West Bengal
        Mar 6, 2017
        Resolved
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        Resolved

        Address: Pune, Maharashtra
        Website: income tax office pune nsdl e-governance infrastructure pune

        Sir/madam,
        I am NAZARE Alam, I was applying my little brother new pan card trough online.
        And Applicant name is MOHAMMAD SADARE ALAM and Acknowledgment Number : [protected].
        I was applying online new pan card in 22/02/2017 and hard copy also sending trough indian speed Post 23/2/2017 and my documents are successfully riches in pan card office NSDL pune 26/02/2017.but till not received any documents received message from NSDL office side. And how may time I was checked my speed Post application status. I saw indian speed Post tracking and I was checked my documents are riches NSDL office Pune. But till not show any application received message. All ready submit my hard copy document 26/2/2017 in NSDL office and 8 days is over since 26/2/2017 to 6/3/2017.
        Acknowledgment Number : [protected]
        Name : MOHAMMAD SADARE ALAM
        Category : Individual
        Status :
        We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected].
        So please sir look my problem.
        Thank you.
        Apr 21, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Mar 21, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Md Nazare Alam,

        We have received the documents with reference to your PAN application. Your application is under process with NSDL
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          C
          Chesta Kumar Gaurav
          from Noida, Uttar Pradesh
          Mar 3, 2017
          Resolved
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          Address: New Delhi, Delhi, 110064
          Website: www.tin-nsdl.com/tan/tan-index.php

          I have applied a TAN application online dated 18.02.17 vide acknowledgement no.[protected]. I have also sent all required documents via Speed post that was received by NSDL, Pune on 22.02.17. But till date while tracking status it comes that documents has not been received.

          Details of Application status on NSDL.

          Your TAN Application Status

          Acknowledgment Number : [protected]
          Name of Company : KAVISH & PREM FOOD WORKS PRIVATE LIMITED
          Category : Company
          Sub-Category : Other Company
          Status : We have not yet received the documents with respect to your TAN application. Kindly submit the requisite documents to NSDL to enable us to process your TAN application at the earliest. For further details, please read the guidelines and instructionsor contact TIN Call Center at[protected]

          Details of Speed Post:-

          Booked At Booked On Destination Pincode Tariff Article Type Delivered At Delivered On
          MAYAPURI SHOPPING CENTRE S.O 20/02/2017 411016 40.00 SPA NSH PUNE 22/02/2017
          Event Details For : ED[protected]IN Current Status : Item delivered [To: NSDL ]
          Date Time Office Event
          22/02/2017 16:32:00 NSH PUNE Item delivered [To: NSDL ]
          22/02/2017 10:08:07 NSH PUNE Item Received
          22/02/2017 10:08:07 NSH PUNE Bag Opened
          22/02/2017 10:07:49 NSH PUNE Bag Received
          21/02/2017 05:50:33 NSH NEW DELHI Bag Despatched to PALAM TMO
          21/02/2017 05:15:18 NSH NEW DELHI Item Bagged for NSH PUNE
          21/02/2017 04:00:10 NSH NEW DELHI Item Received
          20/02/2017 20:07:17 NSH NEW DELHI Bag Received
          20/02/2017 15:32:17 MAYAPURI SHOPPING CENTRE S.O Bag Despatched to NSH NEW DELHI
          20/02/2017 15:31:31 MAYAPURI SHOPPING CENTRE S.O Item Bagged for NSH NEW DELHI
          20/02/2017 12:15:13 MAYAPURI SHOPPING CENTRE S.O Item Booked
          Apr 21, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Mar 21, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Dear Chesta,

          TAN has been allotted by Income Tax Department, your TAN allotment letter will be dispatched to you shortly.
          I m apply on line pan application date- 10 or 15 he says that send me a letter but I'm confused that plz solved my problem
          T N No- [protected]

          Delay in proceeding of tan application - Comment #2673751 - Image #0
          NSDL e-Governance Infrastructure Customer Care's response, Mar 21, 2017
          Verified Support
          Your PAN application is marked for discrepancy in Father's Name and we have sent discrepancy letter to your communication address. Kindly provide the supporting document to clear this. You may reach us at [email protected]
          Acknowledgment Number : [protected]
          Name : GITA DEVI
          Category : Individual
          Status :
          Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
          but it has been not updated...
          NSDL e-Governance Infrastructure Customer Care's response, Mar 21, 2017
          Verified Support
          Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution
          Hello sir my application date 04/01/2017 pan card appointment number
          95
          [protected] Ankita agarwal address govind nager east amer raod jaipur

          mobile [protected]
          NSDL e-Governance Infrastructure Customer Care's response, Mar 21, 2017
          Verified Support
          Your PAN application is rejected by Income Tax Department (ITD) as UID (Aadhaar) number mentioned in the application is already exist to another PAN. Kindly confirm with Income Tax Office, whether you have already allotted PAN. You may also reach at [email protected]
          [protected] Token number
          Email ID [protected]@gmail.com

          I got automated response that Aadhar card was not matching with details entered.
          I entered exactly the same, How is that possible?

          Now it says Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days. Can you refund immediately/reset application status to try again?
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            A
            anuragrll
            from Mau, Uttar Pradesh
            Mar 3, 2017
            Resolved
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            Resolved

            Address: Mirzapur, Uttar Pradesh, 231307

            कृपया हमारी मदद करें

            हमने आठ तारीख को टोटल 21 फॉर्म एक ही कोरियर से भेजा था जिसमे से 10 फ्रॉम तो वहा पर मिल गए है लेकिन और 11 फॉर्म का कोई मेरे पास मेल नहीं आया है और न ही नेट पर ही शो कर रहा है हम इस मेल पर फाइल लगा कर भेज रहे है कृपया उसको देखकर हमें बताये ग्राहक ने हमें यहाँ परेशान कर रहे है हमारा जवाब देना मुश्किल हो रहा है,
            [protected] Prabhat Kumar
            [protected] Manoj Kumar Prajapati
            [protected] Vinod Kumar
            [protected] Nirmala Devi
            [protected] Sita
            [protected] Avinas Kumar Jha
            [protected] Sanjit Kumar
            [protected] Bantu Gupta
            [protected] Anju Devi
            [protected] Maushami Gupta
            [protected] Sunil Kumar
            Apr 19, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Mar 17, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Dear Anurag,

            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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              S
              skyz4883
              from Mumbai, Maharashtra
              Mar 2, 2017
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              Address: 411027
              Website: www.tin-nsdl.com

              I had applied for correction in Pan Card my acknowledgement number is N-[protected]. But after 20 Days of application the status is Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department. I am urgent need of Pan Card. Kindly suggest me in how long it to get pan card. Do correction take long time than fresh application. Please note this complaint and take necessary action.
              Thanking you
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                P
                Pooja Awasthi Vyas
                from Aligarh, Uttar Pradesh
                Mar 2, 2017
                Resolved
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                Resolved

                Address: 202001

                I had applied for correction in Pan Card through E-KYC paperless method. But after 15 Days of application the status is Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department. I am urgent need of Pan Card. Kindly suggest me in how long it to get pan card. Do correction take long time than fresh application. Please note this complaint and take necessary action.
                Thanking you
                Apr 8, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Mar 04, 2017
                mdnoorali's response
                Kindly look into the matter to resolve
                Verified Support
                Mar 07, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Pooja,

                Kindly provide your PAN Acknowledgment Number to check further.
                Ack. No. N-[protected]
                name as in submitted document ( epic) : md noor ali
                name in allotted pan data status : mohammad ali ali

                remaks: mismatched

                Correction in Pan Card - Comment #2673767 - Image #0
                Correction in Pan Card - Comment #2673767 - Image #1
                Correction in Pan Card - Comment #2673767 - Image #2
                Correction in Pan Card - Comment #2673767 - Image #3
                NSDL e-Governance Infrastructure Customer Care's response, Mar 21, 2017
                Verified Support
                Dear Md Noor,

                Your PAN card has been dispatched on 08-Mar-2017 by Speed Post vide airway bill no. EA565248461IN, at the address for communication
                Permanent retirement account number[protected] provide my email is [protected]@yahoo.co.in
                my daughter's nsdl atal pension yoina pran[protected] but no ipin and t pin providen.
                NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2017
                Verified Support
                Dear Anutosh,

                This has reference to the query/grievance raised by you.

                We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID .

                For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.
                I was applying For New pan Card And I was getting my PAN Card But in this problem as a Birth Date Was wrong...
                So I Again Send a correction of PAN Card But Many Days Went But not Any type of Changes...this mistakes in Many time...so please improved this problems

                This Mistakes By NSDL Office...
                Please Urgent Solve My Problems...
                Name: HASMUKHBHAI THUMMAR
                Acknowledgement: [protected]
                Contact: [protected]
                Hello Pooja awasthi,
                Did you get PAN card after corrections???
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                  S
                  Shekhar Bachchan
                  from Delhi, Delhi
                  Mar 1, 2017
                  Resolved
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                  Resolved

                  Address: North East Delhi, Delhi

                  Dear sir I am suman jain I had applied for pan on the date of 06/01/2017 .I had track the application online on nsdl website on the date of 18/01/2017 but the status was showing YOUR PHOTO IS NOT PROPER after that I had gone to tin facilitation centre in jhandewalan and submitted the photo but after that nsdl site show the same status. In 13/02/2017 I had complaint to income tax department but this process not completed. I had gone to tin facilitation centre in jhandewalan on the date of 22/02/2017 and submitted the photo with application form and select the category so kindly alloted my pan card in less time, my acknowledgement no is
                  [protected] Suman Jain
                  Apr 10, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 07, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Dear Shekhar,

                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
                  Mene pan card ke liye online ragistration kiya tha Abhi tak mera pan no. nahi aya hai
                  2 mahine ho chuke he kripya mera ragistration fee wapis kar dijiye
                  Mera acknowledgement application no.he- [protected]

                  please


                  Kamlesh Goyal

                  Mob.-[protected]
                  NSDL e-Governance Infrastructure Customer Care's response, Mar 21, 2017
                  Verified Support
                  Dear Amit,

                  This has reference to the query/complaint raised by you.

                  The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                  For any other clarification/assistance from our side, you may please call us at 020-2721 8080 or write us on [email protected].
                  Sir

                  I apply pan card for online but i sen your add.. send document date[protected]
                  but today not allot pan number ...

                  plz reply may maill
                  NSDL e-Governance Infrastructure Customer Care's response, Mar 21, 2017
                  Verified Support
                  Kindly provide the PAN Acknowledgement Number to check the status.
                  My token no.[protected]
                  Name.amit Kumar Gupta
                  I applied for new Pan Card to Nsdl online.appled date is 13/02/2017 some tactical essu I can not do athenticate e kyc .So I displayed by massage your payment is refund in next seven days . But not refund my payment .And I am applying to other people Pan Card application online
                  NSDL e-Governance Infrastructure Customer Care's response, Mar 21, 2017
                  Verified Support
                  Dear Amit,

                  This has reference to the query/complaint raised by you.

                  The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                  For any other clarification/assistance from our side, you may please call us at 020-2721 8080 or write us on [email protected].
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                    S
                    Shekhar Bachchan
                    from Delhi, Delhi
                    Mar 1, 2017
                    Resolved
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                    Resolved

                    Dear sir i am shekhar kumar s/o shri rajendra i hand applied the following pan application for pan card on the date of 06/02/2017 but these application under the process in tin facilitation centre so kindly alloted the pan number in less time
                    Acknowledgement numbers
                    [protected] ram bati.
                    [protected] bimlesh
                    [protected] rohit kumar
                    [protected] kusum
                    [protected] pooja
                    [protected] vinesh kumar
                    [protected] vikas kumar
                    Apr 11, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 07, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Dear Shekhar,

                    To help resolve your PAN related query/concern, reach us on [protected]@nsdl.co.in
                    Name KISHAN GOPAL SUTHAR
                    Token number: [protected] ipay 107rupees account sbbj [protected] name hemant shankhala so sir plz give my refund if any solution [protected]
                    NSDL e-Governance Infrastructure Customer Care's response, Mar 21, 2017
                    Verified Support
                    Dear Kishan,

                    This has reference to the query/complaint raised by you.

                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                    For any other clarification/assistance from our side, you may please call us at 020-2721 8080 or write us on [email protected].
                    Acknowledgment Number :[protected]
                    Name :SUMITRA
                    Category :Individual
                    Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
                    why nsdl shows my apploction status pending??
                    NSDL e-Governance Infrastructure Customer Care's response, Mar 21, 2017
                    Verified Support
                    Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution
                    PAN Acknowledgement no. [protected]

                    Name of firm - La-Ventura
                    Date of incorporation[protected]
                    Date of application[protected]

                    Pan has still not been allocated and status shown as processing..
                    Also all your helpline numbers are always busy and I can't reach any of them..
                    Please resolve this as soon as possible.. PAN required urgently.
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                      R
                      ritukush
                      from Kanpur, Uttar Pradesh
                      Mar 1, 2017
                      Resolved
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                      Resolved

                      Address: Kaithal, Haryana, 136027

                      My name is Ritu Sharma

                      My PAN acknowledgment number is [protected]. I applied for PAN on 1st of January, 2017.

                      My PAN status is still '
                      Your application is under process at TIN Facilitation Center. Kindly call[protected] for further processing of your application.'

                      I was unable to connect to the aforementioned number as it always seems busy.
                      Apr 9, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 07, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Dear Ritu,

                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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                        A
                        Ashishraj25
                        from Jodhpur, Rajasthan
                        Mar 1, 2017
                        Resolved
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                        Resolved

                        Pan card undelivered

                        Address: Jaipur, Rajasthan, 302017

                        PAN Card Re-dispatch request vide Application No. [protected]
                        Herewith we bring to your kind notice that we had applied for a new PAN Card in the name of SHALINI SHARMA, which was dispatched to our correspondence address in FEB month. We couldn’t receive the PAN Card at our address. the local Post Man not reached at our address. And it was immediately returned at NSDL office. I am attaching the tracking report for your ref. This...
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                        H
                        Harinder Suman
                        from Phagwara, Punjab
                        Mar 1, 2017
                        Resolved
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                        Address: 146001

                        Dear Sir I had applied for PRAN No on 13.12.2016. the Treasury office Hoshiarpur sent the form for further process on 29.12.2016 but till now i could not get even a message about my PRAN no. I wish to know how much time is needed to prepare a PRAN Card and when it will be send . I am a govt employee and not been given salary from the last three months.

                        My name is Anjna Kumari
                        My email id is [protected]@gmail.com
                        Apr 8, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 07, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear Harinder,

                        This has reference to the query/grievance raised by you.

                        We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

                        For any other clarification/assistance, you may register a query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.

                        Thanks & Regards,
                        Subscriber Care Group
                        CRA
                        Dear sir
                        I Pinki Kumari applied for new pan card.after made payment of ₹111.60 on dated 22 Feb 2017 through SBI net banking.still it shows for payment.what to do now please solve this problem.

                        TOKEN NO.-[protected]
                        PINKI KUMARI
                        DOB-05 june1990
                        Transaction no.-IGAAVPYWK6.
                        Mobile no. [protected]
                        NSDL e-Governance Infrastructure Customer Care's response, Mar 21, 2017
                        Verified Support
                        Dear Arun,

                        You can generate your PAN Acknowledgment mentioning Temporary Token Number, Date of Birth and E-Mail ID on this link -https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html
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                          naazneen30
                          from Bengaluru, Karnataka
                          Mar 1, 2017
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                          Address: Chennai, Tamil Nadu, 600029
                          Website: www.tin-nsdl.com

                          I applied for new pan using ekyc mode for my sister on 27th Feb 2017 . I tried thrice thinking some problem in entering OTP, but All the three time i noticed i entered exact OTP which i received but its deducted my amount and OTP failed . Even though iam entering correct OTP only

                          I got this below message after Payment -- Adhar authentication -- finally ekyc alone getting failed using OTP wherease i entered the correct OTP only

                          "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."

                          Please fix the bug, or its a way of earning money. I want my refund for this 3 temporary tokens. Please refund my amount back. Rs: 117 for each transaction has been deducted

                          Temp Token No: [protected], [protected] on 27th Feb and [protected] on 28th Feb.
                          Mar 2, 2017
                          Complaint marked as Resolved 
                          My problem has been resolved. Iam happy
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Mar 01, 2017
                          Updated by naazneen30
                          117.35 has been deducted all the three time and i got same message all the three time. Please refund my amount
                          Mar 02, 2017
                          Updated by naazneen30
                          Only two token payment out of three has been refunded Temp Token No: [protected], [protected]

                          Still TempToken Payment : [protected] is pending. Please refund this as well
                          Mar 02, 2017
                          Updated by naazneen30
                          Thank you so much team. All my debited amount has been reverted . Such a great experience in resolving customer complaint in this site. Great Job!!! :)
                          Verified Support
                          Mar 07, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Dear Naazneen,

                          This has reference to the query/complaint raised by you.

                          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                          For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
                          I applied for new pan using ekyc mode on 15th &16th Feb 2017 . I tried two thinking some problem in entering OTP, but All the two time i noticed i entered exact OTP which i received but its deducted my amount and OTP failed . Even though iam entering correct OTP only

                          I got this below message after Payment -- Adhar authentication -- finally ekyc alone getting failed using OTP wherease i entered the correct OTP only

                          "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."

                          Please fix the bug, or its a way of earning money. I want my refund for this 2 temporary tokens. Please refund my amount back. Rs: 120.60 for each transaction has been deducted

                          Temp Token No:[protected] on 15th JULY and [protected] on 16th JULY.
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                            deepto99
                            from Kolkata, West Bengal
                            Feb 28, 2017
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                            Address: Pune, Maharashtra, 411016
                            Website: www.nsdl.co.in

                            I had applied for duplicate PAN card online on 12/02/2017 and had sent all the documents to NSDL office in Pune by Speed post. I can see that the documents were delivered at the NSDL office on 18/02/2017 but the status on the NSDL website says "We have not yet received the supporting documents with respect to your application for 'New PAN Card or/and Changes or Correction in PAN Data'.". I have been trying to call the helpline no. for 1 week now but it is never available and also not received reply to my email..
                            I have attached the Delivery Confirmation of Indiapost website.
                            Can you please let me know when the status will be updated?

                            Acknowledgement Number: [protected]
                            Name: SUDIPTA SARKAR

                            Thanks,
                            Sudipta Sarkar
                            +1 photos
                            Apr 11, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 07, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Dear Sudipta,

                            This has reference to the query/complaint raised by you.

                            The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                            For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                              R
                              RohitPanchal
                              from Mumbai, Maharashtra
                              Feb 28, 2017
                              Resolved
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                              Address: Indore, Madhya Pradesh, 452001

                              Hi,
                              I am using Atal Pension Yojana (APY) and contribute regularly from last 2 years. But I unable to get online transaction. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'.

                              Please solve this issue ASAP

                              below are my details,

                              NAME : ROHIT PANCHAL
                              PRAN :[protected]
                              email Id : [protected]@gmail.com
                              Mar 6, 2017
                              Complaint marked as Resolved 
                              APY subscriber can view the transaction statement/e-PRAN by following below mentioned link, https://npslite-nsdl.com/CRAlite/EPranAPYOnloadAction.do
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 02, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Dear Rohit,

                              This has reference to the query/grievance raised by you.

                              We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

                              For any other clarification/assistance, you may register a query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.

                              Thanks & Regards,
                              Subscriber Care Group
                              CRA
                              I am Praveen narayaniwal i have done contribution in enps & got PRAN no on email but i am not able to get ipin & not recieevd hard copy of PRAN

                              Praveen narayaniwal
                              PRAN no.[protected]
                              email [protected]@gmail.com
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                                S
                                silu nayak
                                from Barddhaman, West Bengal
                                Feb 27, 2017
                                Resolved
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                                Address: 752031
                                Website: NSDL PAN

                                Hello sir/madam,
                                I have applied a new pan card & also i have done payment process in NSDL PAN paperless but the last process means esign/ekyc authentication process was not completed due to some problems .
                                so that amount u refunded me
                                Also I was not get the acknowledgement number
                                So what to do right now
                                Name-Rakesh Nayak
                                Token no.-[protected]
                                Phone-[protected]
                                Dist-khordha
                                State-odisha
                                Apr 11, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 07, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Dear Rakesh,

                                This has reference to the query/complaint raised by you.

                                The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                                For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                                  ravi sambamurthy
                                  from Delhi, Delhi
                                  Feb 27, 2017
                                  Resolved
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                                  Address: 620026
                                  Website: NSDL PAN

                                  I have submitted an application for new pan card for my wife, smt.
                                  S. Vengalakshmi (Application no. [protected]) and submitted application on 15.12.2016. During january 2017 i have received communication stating that the address and name are not tallying with the proof enclosed and directed me to send correct proof of identity & address to nsdl pune for processing my case. Accordingly, i have taken one more copy of my wife's pass port copy and forwarded the same to nsdl pune on 18.01.2017. But till today i have not received any intimation about allotment of pan number in my wife's name. Please arrange to look into the matter and ensure early allotment of pan card to my wife.

                                  Regards

                                  V. Sambamurthy
                                  Mob [protected]
                                  Email: [protected]@gmail.com
                                  Apr 11, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 07, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Dear Ravi,

                                  This has reference to the query/complaint raised by you.

                                  The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                                  For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                                    S
                                    shaik fayaz basha
                                    from Sathupalli, Telangana
                                    Feb 27, 2017
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400016
                                    Website: nsdl.co.in

                                    Dear NSDL,

                                    I have applied for PAN on 25.01.2017
                                    My form 49A acknowledge number is
                                    [protected]

                                    When checked online and through message
                                    i am getting iinformation as following

                                    Your application is under process at TIN Facilitation Center. Kindly call[protected] for further processing of your application.

                                    I tried to call to above mentioned number,
                                    I am not able to reach it.

                                    The problem is i am in a urgent requirement of PAN which has to be updated in bank account

                                    Please process my application as soon as possible.

                                    Regards
                                    Reshma
                                    Apr 7, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 07, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    This has reference to the query/complaint raised by you.

                                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                                    For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
                                    I am unable to process my PAN application through e-kyc & e-sign after completing the payment from yesterday night.
                                    token number: [protected]
                                    please let me know what is the problem.

                                    Delay in PAN application process - Comment #2668743 - Image #0
                                    NSDL e-Governance Infrastructure Customer Care's response, Mar 7, 2017
                                    Verified Support
                                    Dear Suresh,

                                    To help resolve your query/concern, reach us on [email protected]
                                    I have applined online for new card .but due to some fault able the connection tripped and was not get the acknowledgemnt no.please help and refund my fees

                                    Delay in PAN application process - Comment #2668761 - Image #0
                                    NSDL e-Governance Infrastructure Customer Care's response, Mar 7, 2017
                                    Verified Support
                                    Dear Aman,

                                    This has reference to the query/complaint raised by you.

                                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                                    For any other clarification/assistance from our side, you may please call us at 020-2721 8080 or write us on [email protected].
                                    I have online pan application but some name mismatch so application reject my Acknowledgement no N-[protected] (Mansukh Dangar)
                                    So plz refund my amount
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                                      md nazare alam
                                      from Kolkata, West Bengal
                                      Feb 27, 2017
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra
                                      Website: nsdl income tax office

                                      I use NSDL website to create a new pan card of my little brother. Temporary Token is [protected] . I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.117 using my debit card. MY balance was deducted from the bank on 21/02/2017 but Aadhar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days. This problem arises due to their OTP verification failure. So till not reflected in my account. So please I want my detected money. Why because I am already applied physicalmode so I want detected money . they have to close their webiste if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change. Thank you.
                                      Feb 27, 2017
                                      Complaint marked as Resolved 
                                      Now, I got it my refundable amount. Thank you
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Feb 27, 2017
                                      Updated by md nazare alam
                                      Got it my e KYC application prosess faield refundable amount 116.20 ...Today noon.
                                      Thank you.
                                      Dear sir /madam
                                      the application form dullu filled in name of manish abrol, KPO, PLANNING DEVELOPMENT AND MONITORING DEPTT, GOVT OF JAMMU AND KASHMIR were sent to nsdl on 9 jan -2017 respectively . for allotment of pran number but i have not received my pran yet.please resolve the query and send my pran card.so that i can withdraw my salary
                                      NSDL e-Governance Infrastructure Customer Care's response, Mar 2, 2017
                                      Verified Support
                                      Dear Manish,

                                      This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                                      NSDL e-Governance Infrastructure Ltd.
                                      1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                                      We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                                      RESPECTED SIR,
                                      I Have Applied A Pan Card
                                      Due to some reason i didnt get my PAN CARD.Then post office return back pan card to NSDL.

                                      MY PAN CARD DETAILS ARE:
                                      Aknowledgement No. [protected]

                                      PAN NO. HLNPS6705K
                                      Please redispatch my pan card my resident address.
                                      NSDL e-Governance Infrastructure Customer Care's response, Mar 7, 2017
                                      Verified Support
                                      Dear Rajesh,

                                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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