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3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 20

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D
divasjindal76
from Khanna, Punjab
Jul 13, 2022
Apr 22, 2023
This thread was updated on Apr 22, 2023
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I have a complaint regarding payment For "Change in details of PAN Card". I paid ₹106.90/- and the transaction was successful but still nothing happened and an error occurred that request could not be processed.

Here's my payment details

Paid to Protean eGov Technologies Limited

Paid at 10:59 AM, 09 Jul 2022

Order ID:
1010100303319090720221058471657344527997

Wallet Ref No: [protected]

Please refund my money as soon as possible

Regards
Divas Jindal
[protected]@gmail.com
+1 photos
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2022
NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
Verified Support
Jul 26, 2022
NSDL e-Governance Infrastructure Customer Care's response We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
Jul 26, 2022
Updated by divasjindal76 I havemt received any response from the above mentioned emai id yet.
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The mentioned e mail is showing invalid in Gmail. Please help me what email you used ?
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    L
    l.saijayanthreddy
    Jul 11, 2022
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    My pan application have been rejected while doing ekyc and asked me to generate new token and apply again when will i get my refund
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    View replies
    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
    Reply
    We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
    Reply
    We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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      B
      Bhatti saab
      from Jammu, Jammu and Kashmir
      Jul 11, 2022
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      My user id is showing invalid

      Address: Jammu

      I was trying to login to cra nsdl portal but it is showing invalid user id, when I am a government servant and investing more than a year in this...
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      V
      Vaishnavi zawar
      from Pune, Maharashtra
      Jul 7, 2022
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      I opened an NPS account (Tier I) on 6-July-2022. I made a payment. I received PRAN number. And after I checked 5 mins later, I could not log in into my account and it was showing
      "PRAN number invalid"
      Kindly help me resolve this.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        A
        ansar26727
        from Kasaragod, Kerala
        Jul 7, 2022
        Resolved
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        Resolved

        Refund payment not received for the two success transactions and failed PAN process.

        I was tried to apply Pan card using the NSDL portal

        Two times tried to do the payment,

        first time, transaction suceeded from my side, and amount debited from my account but nsdl website showed payment failure

        second time transaction successful but showing

        "We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following...
        +1 photos
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        S
        Swati Taneja
        from Jalandhar, Punjab
        Jul 7, 2022
        Resolved
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        Resolved

        I paid Challan for Linking My mother's PAN with Adhar Card a week back but I am still not bale to Link her Pan Card with Adhar .System Still asks me to Pay the Challan even though the amount is paid via PNB Bank" CBDT/[protected]/[protected]/Adhar PAN Lin"

        Please Resolve issue asap
        Aug 13, 2022
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jul 12, 2022
        NSDL e-Governance Infrastructure Customer Care's response         Inconvenience caused is highly regretted. Protean eGov role is limited and we request you contact your respective bank for the payment related issue. Please call us at [protected] for any further query/clarification.
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          S
          Sugu Maran448
          Jul 7, 2022
          Resolved
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          Resolved

          Sir,
          Hello sir (HOZPM0305G) my pan number but not available in database please check
          Aug 18, 2022
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jul 12, 2022
          NSDL e-Governance Infrastructure Customer Care's response           Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          Verified Support
          Jul 13, 2022
          NSDL e-Governance Infrastructure Customer Care's response           We request you to check now. If error persist, please reach us at [protected]@proteantech.in
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            M
            MTamilS
            Jul 7, 2022
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            I have opened and paid my premium in NSDL. During login it is telling the PRAN is invalid. Kindly clarify this
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              A
              ajaynegi25
              from Delhi, Delhi
              Jul 6, 2022
              Resolved
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              Resolved

              Address: B-102, MADHU VIHAR, NEAR BHAWANI HARDWARE STORE, UTTAM NAGAR, NEW DELHI-110059, GALI NO-80, MADHU VIHAR

              Dear NSDL team,

              There is a problem which i am currently facing, i have incorporated a company and the pan card was issued to the company as on 24/06/2022. The Pan number of the company is AAGCH3622L, and the name of the organization is HIMALAYAN EMPOWERMENT EDUCATION AND DEVELOPMENT FOUNDATION, please provide assistance in this matter as i am unable to open bank account due to which the principal activities of business is not proceeding as per the plans.

              I'm attaching screenshots which i am facing while registering the NGO on other portals.
              +2 photos
              Aug 16, 2022
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jul 12, 2022
              NSDL e-Governance Infrastructure Customer Care's response               We request you to check now. If error persist, please reach us at [protected]@proteantech.in
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                P
                Premasish14
                Jul 6, 2022
                Resolved
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                Resolved

                I applied for the pan card approx one days before and paid the fees through paytm but the e-kyc failed due to which it displyed the following message :
                Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                now its been over a 1 days but neither the refund has come nor e-kyc has completed.
                Please refund my money.Details are given below:
                TOKEN NO. [protected]
                DOB: 19/01/1999
                NAME PREMASISH BESRA
                E MAIL: [protected]@GMAIL.COM
                Aug 20, 2022
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jul 12, 2022
                NSDL e-Governance Infrastructure Customer Care's response                 Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                Verified Support
                Jul 13, 2022
                NSDL e-Governance Infrastructure Customer Care's response                 We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                Verified Support
                Jul 19, 2022
                NSDL e-Governance Infrastructure Customer Care's response                 We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                  H
                  hkarj
                  Jul 6, 2022
                  Resolved
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                  Resolved

                  HKXPM2335A
                  this pan card has been not delivered by Trakon courier AWB no. [protected]. Even I filled a complain (ID C2180507) but it didn't help. They displayed false information on tracking details that 'Pan card has been delivered with signature received'. So I request for DRS for that article many times but they never provide. Trakon courier called me 3 months before and asked me to come their office and collect the same I was out of my state at that time, I requested to deliver but they haven't deliver till now.
                  Jul 9, 2022
                  Complaint marked as Resolved 
                  I received my Pan Card on 8/07/2022.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Jul 09, 2022
                  Updated by hkarj                   I received Pan card on 8/07/2022. Thanks
                  Verified Support
                  Jul 12, 2022
                  NSDL e-Governance Infrastructure Customer Care's response                   This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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                    K
                    kuricheti vasishta
                    Jul 6, 2022
                    Resolved
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                    Resolved

                    I have created NPS account around 4 years ago and deposited some amount in NPS account. I am unable to access my NPS account now. Tried contacting NSDL via customer care number[protected], But, it says PRAN is invalid.

                    Please call me on [protected].
                    Email :- [protected]@gmail.com
                    Aug 13, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Jul 06, 2022
                    Updated by kuricheti vasishta                     Tried to log grievance at https://npslite-nsdl.com/CRAlite/grievanceLog.do
                    But, site says my PRAN is invalid
                    Verified Support
                    Jul 08, 2022
                    NSDL e-Governance Infrastructure Customer Care's response                     Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      H
                      hussainlatif
                      from Gossaigaon, Assam
                      Jul 6, 2022
                      Resolved
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                      Resolved

                      Sir i had applied for name correction a few days ago .but when i checked status on online its appeared that you have not provide proof of identity but i am sure that i uploaded proof of identity .so right now i wanted to know what is going on its status .thank
                      +1 photos
                      Aug 12, 2022
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 12, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       We request you to contact TIN Facilitation Center (TIN FC) where you have made the application.
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                        V
                        ViharPatel
                        Jul 5, 2022
                        Resolved
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                        Resolved

                        Address: INDIA
                        Website: www.tin-nsdl.com/faqs/e-tax-payment/faq-e-tax-payment.html

                        While Making Payment For Rs.106.9 for Online PAN Application, My Amount Got Debited and it Showed that the Site is Under Maintenance. Also My Application was not Submitted . Kindly HELP
                        Jul 6, 2022
                        Complaint marked as Resolved 
                        It was Quick And Solution was Done Within 12 Hrs of Complaint
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 12, 2022
                        NSDL e-Governance Infrastructure Customer Care's response                         Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
                        Verified Support
                        Jul 13, 2022
                        NSDL e-Governance Infrastructure Customer Care's response                         We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                        Verified Support
                        Jul 19, 2022
                        NSDL e-Governance Infrastructure Customer Care's response                         We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
                        Helpful
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                          P
                          PratibhaPanwar
                          from Una, Gujarat
                          Jul 5, 2022
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                          During online Subscriber Registration got the following message after payment gateway not processed properly.
                          "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

                          ACK NO: 11207033
                          ACK Date: 04/07/2022
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            P
                            Periya Karuppan
                            Jul 5, 2022
                            Resolved
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                            Resolved

                            Respected sir madam
                            online PAN application. My Token Number for this application is [protected].
                            My CIN U72900MH1995PLC095642)
                            Amount deducted 2 times.but i cant reach the last aadhar e sign otp and not completed in my process.
                            please help me and further action please
                            Note. My re[censored]PI/[protected]/DR/P Rote an eGov/tech/Pyt/Oid1010
                            Date 04/07/2022 time 18:41:44
                            And another. Re[censored]PI/[protected]/DR/P rote an egov/Tech/pyt/oid1010
                            Date 04/07/2022 time 18:38:09
                            Aug 24, 2022
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 08, 2022
                            NSDL e-Governance Infrastructure Customer Care's response                             Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                            Verified Support
                            Jul 12, 2022
                            NSDL e-Governance Infrastructure Customer Care's response                             We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                            Verified Support
                            Jul 19, 2022
                            NSDL e-Governance Infrastructure Customer Care's response                             We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                              D
                              divs0630
                              from New Delhi, Delhi
                              Jul 3, 2022
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                              Sir/Ma'am
                              I am Divya and today i applied for correction in my pan card in name and DOB . And also received a mail alongwith acknowledgement no. And receipt. But when i checked the status of my application it showed "no record found".
                              Pls help me to solve this n respond as soon as possible.
                              Thanking you
                              Divya
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              View replies
                              Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
                              Reply
                              We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                              Reply
                              We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
                              Reply
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                                A
                                Abhishek Hc
                                Jul 2, 2022
                                Resolved
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                                Resolved

                                I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[[protected]].
                                However, the system throws an "invalid user id" error, while login using the pran number. I've contributed last year. Also, l'm not able to reset the password and getting the same error.
                                i'm not able to access my statement online using my pran. Please help.
                                +1 photos
                                Aug 16, 2022
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 07, 2022
                                NSDL e-Governance Infrastructure Customer Care's response                                 Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  S
                                  Shreyas VM
                                  Jun 30, 2022
                                  Resolved
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                                  Resolved

                                  Dear Sir
                                  My Pan card ( Acknowledgement number [protected]) dispatched on 22nd June through Velex logistics courier service and while tracking online through the courier company showed delivered on 28th but still not delivered to my address. This courier company don’t have any office or contact number in my city. They have only one customer care number throughout India and always ringing on calling nobody picking up the call.
                                  Aug 18, 2022
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 04, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                                  Verified Support
                                  Jul 04, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response                                   We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                                  Verified Support
                                  Jul 13, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response                                   We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                                    R
                                    reacharunrathore
                                    from Mumbai, Maharashtra
                                    Jun 28, 2022
                                    Resolved
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                                    Resolved

                                    I have used the NSDL site to update my PAN details (to update Fathers details) token ([protected]) and I have received the following error

                                    We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN application fee will be refunded within seven working days. The List of designated TIN-FC /PAN Centre is available at url https://www.tin-nsdl.com/tin-pan-center.html

                                    Now, I want my Money back!! This site is fooling people by taking money and not updating the details!
                                    Aug 13, 2022
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 04, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response                                     Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
                                    Verified Support
                                    Jul 04, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response                                     We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                                    Verified Support
                                    Jul 05, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response                                     We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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