Ola Cabs / ANI Technologies Complaints & Reviews

Hello ola team,

This is with reference to the last ride i have taken from ola on 30th july.
I boarded from balaji chowk to camp.
I am providing you the osn number. the osn number is osn[protected].
Total fare for the ride was rs 500, and i paid that. but driver told me that the money is not deducted from account and i had to pay in cash.

So, my money was deducted for 2 times.
I want my rs 500 to be refunded back to my account.

Please do the needful.

My contact number is - [protected]

I was recently in mumbai, india. I used ola cabs to travel around the suburbs. Whenever i had to travel from mumbai to new mumbai or something like that i faced serious issues finding a cab. After booking driver use to ask on phone call where i have to go after knowing that it is far distance, the driver use to give excuse like there is no enough gas in car, engine broke down suddenly due to rains and some drivers simply switched off phone and did not even bother to give any excuse. I got list of drivers and their details who behaved so. I hope ola cabs check out this list and take some action against these drivers so that customer won't face such problems in future.

Mohd ([protected]), white indigo mh01cj1478

Shivkumar ([protected]) white go mh02cr8311

Sunil ([protected]) silver indica mh03bc6461

Mohd. Shaban ([protected]) white wagonr mh47c7966

Rajesh kumar ([protected]) silver indigo mh02cr8660

Narendra ([protected]) swift dzire mh02cr1321

Sajid ([protected]) white indigo mh47c8656

Hi,
Last friday around 11:45 pm i have booked ola from airport and i have some emergency that time. amar sil the driver called me up and asking the crn code and without hasting i have shared the crn no[protected] with him as my mental condition is not good that time to think about any fraud case. i had called the driver repeatedly and he is saying he was stuck in traffic and waited for his arrival. after 15-20 mins i got a message my ride has been completed and its cost rs.65. i was shocked with such incident which is never happened with ola previously. i again called up the driver and he not picked my phone. again i booked ola and safely arrived home. i lost 30-40 mins crucial time in an emergency situation.
I want strict action against the driver amar sil and hope same incident not happen further.
Driver details:-
Name: amar sil
Contact no:- [protected]
Car :- swift dezire – wb 19g6184

Thanks and regards
Joydeep dutta gupta

Hi Team,

I have experienced worst than worst service today by OLA cabs where there are about 4-5 cancellation done by drivers due to denial of duty when I am booking cab for my wife who is stranded on road and drenching in rain.

There repeated denial of duty by drivers for approx. 30-45 mins for all the bookings. In addition, the drivers behavior were so unprofessional. At every instance of denial when my wife asks to complaint, the drivers were so rude and have said following phrases:

1. KARLO JO KARNA HAI, JISSE CPMPLAINT KARNI HAI MEIN TO NAHI JA RAHA
2. KARLO JISSE COMPLAIN KARNI HAI, MERI GAADI THODI BANDH KAR LENGE
3. MEIN TO NAHI JA RAHA, AAP CANCEL KARLO AUR DUSRI GAADI LELO, MERE PAAS PERMIT NAHI

Either the drivers were not having permit or one of them came up with car with a temporary number instead of a registerd number which was mentioned in the message.

Even, while reporting the issue by calling[protected], couple of times, they simply said that since booking is cancelled, you need to book your ride again and we cannot help.

I did the same while putting the call on hold and sharing the request number with customer care to check if this driver will go. He talked to the driver and confirmed me that he will go but after 5 mins agan the driver has cancelled the booking.

Finally, , I called the customer care and have anguished my anger and even talked to the supervisor, who is just saying and nothing else and the only thing he helped is to arrange a cab with which finally my wife boarded.

I really want to know what kind of tainings, goveranance, system data OLA has that they don't have details of which driver has permit to travel outside delhi what trainings they give to their drivers and inspite continuous denial of duty they don't have any controls on the drivers.

Its almost 30-45 mins that my wife was stranded on the road and drenched completely in rain until she took shelter at one of her colleagues home in Rohini itsel[censored]ntil the cab comes.

I demand a compensation for all the trauma and stress which my wife has gone through.

This is so unprofessional & unacceptable behavir from OLA.

I have been using the OLA cabs for long but now its seems its high time to move to UBER or MERU at OLA services are gettig degrared day by day.

You are going to loose a loyal cutomer definately for sure unless I seea strict action and compensation for all the siffferings my wife has gone through.

Here aresome of the booking nos. : -
CRN[protected]
CRN[protected]
CRN[protected]

DISGUSTING !

Today at around 12.00 noon, i booked an ola auto at saligramam. The driver, s name was Damodaran mob no.[protected]. after travelling 1.4 kms. the meter showed rs 31. we asked the driver whereafter, he again changed the meter to the minimum. after reaching pothys tnagar, the meter showed rs 54. we offered rs 64. then he behaved violently and demanded a total of rs95, we helplessly paid (both me and my wife are in the late sixties and hence were threatened to pay) because we are senior citizens. we paid rs 95, but got a message that we paid rs 60. i therefore feel that in future such drivers should not be engaged for a reputed company like ola. today my travel in an ola auto was very miserable.

n.srivats [protected]

When i try to loging the application show me massage "something went wrong" and second massage is showing "these is embrassing plz try after sometime. and i cant travel in ola cab. so plz help me to loging my ola account account.

my detailes is Above

mail ID IS ; abhi.[protected]@gmail.com
and mobile no. is [protected]


regard's
Abhishek Pawar
Nashik Maharashtra
[protected]

Hi, myself mr prahladbhai patel, had became victim of fraud call from bank and by asking my debit card details and otp, someone had used my debit card of state bank of india and transfer money in various mobile wallet. we had registered complain in anand town police and at consulting the bank, we come to know that the fraud person had transfer rs 4000 in ola cab. the transaction no is[protected] dated 26th july around 4.30 pm. here i am attaching photo of police complain and bank statement which shows the transaction no of the transfer and bank account details. kindly do needful and guide us further to take necessary steps to get our money back, thanks

Arrogant and atrocious behaviour of driver rajesh of car no_ ka-09c-2012 and miss management of the customer care center of ola cabs by sending us forcibly the vehicle which we do not demand on 29th july 2016 at 13:30 hrs.
When we have put a demand for a ola mini why is a ola sedan sent to us. The driver refuses to switch on the ac, takes a long route to increase the mileage. The amount which costs us rs110 maximum from easy day jaylakshmipuram mysore to jp nagar mysore has costed us rs 167. It is utter exploitation and wastage of our precious time
This attitude of the staff enrolled by you needs urgent attention and we want the excess amount to be reimbursed to us at the earliest and apologies by the concerned. Hoping for an early solution. Suhaail nayak

We have booked 6 rides from ola cabs app and we recieved only 1 positive response from the drivers.. All the rides were local... Its been a very bad experience... Even today we booked ola cab to go to isbt from tagore villa and our ride were cancelled 2 times... The drivers are rude and never ready to provide the service... We will never reccommend this ola cab to anyone...

29जुन2016 को सुबह 6:15 am को वैशालीनगर नागपुर मे nagpur रेलवे स्टेशन जाने ola cab बुलाइ थी l ola का ड्रायवर निलेश सोनडवले शराब पीकर 15 मिनट देरी से आया और एक ट्रॉली बैग और दो छोटे बैग देखकर एक्स्ट्रा 100 रुपये की डिमांड करने लगा मना करने पर जोर जोर से अश्लील गालीगलौज पर उतर आया l और cab वापस ले गया l चुंकि उस समय train पकड़ना जरुरी था तुरंत दूसरा इंतजाम करके जाना पडा और बमुश्किल से train पकडी l उसके बाद Ola को complaint की गई l किंतु ola ने किसी भी प्रकार से कोई कार्यवाही नही की l

We are traveling from abu dhabi. Booked an ola taxi. Waited for 1 hour, the pick up didn't come. Then the driver cancelled the pick up himself. Next day, booked an ola taxi 3 hours in advance. We got message that the driver arrived while he was 25 minutes away. The driver once again cancelled the trip himself. The worst customer service ever. Hopeless service.

I booked a cab through ola mini from perungudi to chromepet area in chennai and the distance between these two places is only 14kms and the ride estimate shows me 205 to 210 rupees
I was not clear with the price mentioned as the rate per km is Rs 6 and total km is 14 total cost is 84 and base fair is 40 so it should not exceed more than 130 Rs max there they have shown me the ride estimation as 205 inclusive of toll charges where comes the trick from ola people it's not mentioned anywhere in ride estimation or price to show that they are cheap taxi comparing to others but the truth is ola cabs is the worst service ever and they have all sort of hidden charges inclusive

Just wanted to make this msg clear to show about ola cabs and also make it more specific in ride estimation where we being customer will decide whether to take the cab or not instead of getting cheated

Thanks

For ride id osn[protected], i had ordered a ride but driver denied to accept my order. This is the reason for me cancelling the ride. However i have been charged with a 25rs fine which is completely unjust.
I had a full phone call with the driver wherein i repeatedly asked him should i cancel the drive, should i cancel the request.
He wrongly informed me of his location as device was showing him 5 mins away from my location (Saket)...

I have booked an ola auto through the ola app. The auto was 3 mins away from my location. But the driver has started the trip and ended it by himself and the trip amount was deducted from my ola money account.

Trip Date: 29 July 2016
Driver Name: Subramani
Time of booking: 8:43 AM
Trip time: 0:03 sec
Auto Id: KRN[protected]

Most of the drivers 90% says directly no to travel from delhi to gurgaon. Then ask us to cancel the trip.

Its an everyday problem.
- driver accepts the trip, then asks where u want to go, i say gurgaon, driver says i cant go
- driver accepts and start the trip, after travelling 1km, says cng is finished i need to fill cng. Drops the customer in the middle of the road (No where).
- most of the drivers are new, they have no idea of the routes.
- most of the drivers are not using their own vehicle. They are using someone else's vehicle.

Many times driver has asked me to drive the car.

Its really very frustrating and disappointing. Please look into it.

Vehicle TS13UA4224 maruti Suzuki ertiga hit my vehicle from behind due to rash and careless driving. My vehicle has been damaged.Kindly ensure compensation from driver. Contact me at [protected]

I, rishikesh singh, was travelling in ur ola cab in the intervening night of 25-26 july 2016. the booking was done by my friend mr pk singh on my behalf, the crn number is[protected] and mobile no of pk singh is [protected]. my (rishikesh singh) phone slipped into the cab and the lost phone bears dual sim phone having phone numbers [protected] & [protected], in the name of mr rishikesh singh. the last call was at aroung 2348 hrs on 25.07.2016

After talking to the driver about the missing mobile phone, mr shahrukh, whose phone number is [protected] is now also switched off since 27.07.2016.

Plz help me in recovering my mobile phone.

Rishikesh singh contacted me on [protected].
E-mail - [protected]@yahoo.com

Thank you
Rishikesh singh

Tuesday, i booked ola cab from delhi cant towards rohini, called driver, he replied that there is some network issue and asked me to cancel that ride.. I did then booked for anothe cab.. Called driver.. He said he will be cmg within few minutes at pick up point.. Waited for 20 minutes.. Tracked him.. He was moving towards any other opposite side.. Called him 3 times... Not responded... Canceled that ride... Again booked third time.. He also denied... At last i booked cab 4rth time.. Driver said hes not able to see pick up point.. Finally i walked for 4km and booked cab from dhaula kua.

I booked a cab today 28/7/2016. The bill amount was rs. 95. I gave the driver a 100 rupees note and was waiting for him to return my money. When he didn't, i asked for it. He said that i shouldn't be asking for change as he has drop me to my address!! I was so shocked to hear it!! Its not about 5 rupees but this is not the way to talk. I am paying as per the bill. He was very very rude i would not be using ola cabs after this!!!

I travelled from malabar hill club to Siddhivinayak temple and i was charged around 155 rupees for a distance of around 10 to 12 km today i.e. 28/07/2016 around 2 pm.

While coming from haji ali to malabar hill on same day around 7 pm which is around 7km, I was told that I would be charged around 135 to 165 rupees including peak charges which was around 2 times normal charge.
But I was charged 289 rupees which is abnormally high.
If you even remove base fare and other waiting time fare and say even it has come to 210 onstead of 289,
I have paid 210/7 which is 30 per km whereas it should have been 6*7 during non peak time and 6*7*2 during peak time.
So it should have come upto 150 which was even indicated by ola during booking.
But it came upto 289.
I have travelled so many times by ola, and its not first time that I am travelling in a prak pricing time, but never had faced such a bad time with ola.
I am disgusted with this.

I would not like to travel by ola again.