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Ola Money Complaints & Reviews

www.olamoney.com

3.1

Updated: Jan 23, 2026

Complaints 1398

Resolved

792

Unresolved

606

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Ola Money reviews & complaints page 33

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Address: 600100

Dear sir,
I took ola for a trip and my mode of payment is cash on all the trips taken so far. Recently ola activated postpaid in my account without any knowledge.
So my end if trip i paid cash, sometime ater i got sms tht u have used postpaid money for the trip. I realized i have cheated by driver and okay made the trap for the incident. Still i didn't get answer how come a customer who didn't complete kyc, post paid acc gets activated. Ola is responsible on this incident and ask me speak to the driver partner where he didn't attend any calls including ola support person which they have communicated me in the call. Ola is not customer friendly services, they wait for the opportunity to cheat their customers.

Apr 12, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Mar 08, 2020

Updated by Senar The ride details CRN [protected] and amt I paid is 903

Mar 10, 2020

Updated by Senar Any update on this issue

Verified Support

Mar 11, 2020

Ola Money Customer Care's response Hi Senar, kindly share your registered email id or phone number registered with Ola so that we can check on this issue further. Also, you can write to the Ola cabs / Ola support team at [protected]@olacabs.com for immediate assistance on this concern.

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This is in reference to an auto ride booked through ola on 19th february 2020. The customer who took the ride had paid the auto driver ₹98 as demanded by the auto driver. Even after the payment was made, the charges showed up on ola money. I tried contacting the company several times through emails and also flagged a complaint through the app for that particular ride. Even after persistent efforts from my end, i have received a notification that the bill for ola money has been generated on 3rd march 2020.

Apr 12, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2020

Ola Money Customer Care's response Hi Gargi, kindly share your registered email id or phone number registered with Ola so that we can check on this issue further. Also, you can write to the Ola cabs / Ola support team at [protected]@olacabs.com for assistance on this concern.

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K

Kunshit krishan jaiswal

Mar 10, 2020

I paid ola postpaid bill amount 394 through google pay, amount deducted but not reflected in post paid.
Paid on 4 Mar 2020
Upi transaction id :[protected]
Google transaction id:CICAgKCBxvvSBg

To whom i need to contact, please guide

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Address: 560055

Hi,

I did payment to happy easy go using ola money. The amount was debited from my ola money account. That is failed wit error 400.

Can you please do a full refund asap, i need to book a few tickets. It's urgent.

Attached screenshot for reference.
Below is the url when it's failed:

https://om.olacabs.com/credit-app/payment-status?receipt=eyJib2R5IjoiMW1wdzJxMXR...⇄

Below is the complaint number but no response from ola money :
To track your request, your ticket id is[protected]

Apr 12, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Feb 16, 2020

Updated by Sukirtiv Mobile Number: [protected]
Email: [protected]@gmail.com, [protected]@gmail.com

Feb 16, 2020

Updated by Sukirtiv OLA Money for the above payment:

Transaction ID: f7ls-omfu-yo1r

Verified Support

Mar 04, 2020

Ola Money Customer Care's response Hi Sukirti, kindly note that we have addressed your concern on the Ticket #2499842. Kindly reach out to us at [protected]@olacabs.com 24/7 with any query, we will be happy to assist you.

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I have paid ola postpaid bill. But after i put all the details of my debit card and otp for the transection it showed transection failed. So, i made the payment by google pay then i found that the payment also deducted from my debit card in the last transaction. I didn't received any information about transaction failed and refund through message and mail. Please help me regarding this issue.

Ola Money customer support has been notified about the posted complaint.

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Address: 489, Chikka Banaswadi Road, ADMC Area Government Quarters, Maruti Sevanagar, Bangalore, Karnataka, 560043

Website: Google pay ola

My money was deducted from my account but the payment didn't take place... I received a message stating that i will be getting the refund within 5-7 wrkn days... Its been one week since this happens nd i never received any refund... I request you to kindly process the refund asap...* i used ola app in google pay nd made the payment through google pay*"

Mar 20, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Ola Money Customer Care's response Kindly write to the Ola cabs / Ola support team at [protected]@olacabs.com or tweet/DM to @ola_supports for immediate assistance on this concern.

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Hi,

Whie placing an order to merchant ferns and petals, ola post paid wallet deducted 1018 rupees but not credited to merachant. Ola send message that transaction is successful with transaction id: f7lp-15se-tj59 but ferns and petals confirmed that they didnt get the money credited.

Please help to get my money back

Shreya

Feb 13, 2020

Complaint marked as Resolved

Got refund from OLA

Ola Money customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Ola Money Customer Care's response We are glad to know that your issue is resolved. Kindly reach out to us 24/7 with any query, we will be happy to assist you.

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Address: 411057

Hi team,
I was trying to do the payment for olamoney postpaid bill on last saturday. When the money got deducted from my bank account, but not reflecting at ola app yet. I m trying to multiple follow up with ola team through email, but it is of no use. No one is replying. And 24*7 numbers are also not correct. Some numbers available online are incorrect and on some no one is picking up.

Pls look into this urgently.

Ola Money customer support has been notified about the posted complaint.

Feb 11, 2020

Updated by Niraja90 Ola Account details:
Email id:[protected]@gmail
Com
Phone:[protected]

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Address: infantry roads, 560001

Dear team,

Pls help me about this issue pls find the details about the complaint against ola

30th oct 2019 taken ride from kuvempu road tin factory and drop will ghati temple i was got amount 1800

After finished the trip got amout 4500
I was called up customer care they given me total amount to pay 2400
In the same ride given me voucher refund amount 1004
Now they keep on...

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I paid ola postpaid bill amount 1039 through google pay, amount deducted but not reflected in post paid.
Paid on 4 feb 2020
Upi transaction id :[protected]
Google transaction id:
Cicagkdempwfcq

When will it reflect why there is no response from customer care number
In future how we need to proceed this if it happens again there should be a service to resolve these kind of problems

Mar 11, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2020

Ola Money Customer Care's response Hi Bhushanadavi, kindly write to [protected]@zipcash.in with the registered email ID and phone number for immediate assistance on the concern.

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Address: Ernakulam, Kerala, 682025

I paid rs 2271 on 02-feb-2020 to ola money from google pay. However when i see my ola money wallet it was not recharged and money got deducted from my bank account. It was clearly mentioned that the money was received by ola money.

The ola agents are not responding correctly from two days even though i email them and called them. I have the payment receipts.

Rs 2271 debited from a/c *71012 on 02-02-20.
Upi tansaction id:[protected]
Paid to: olamoney1. Payuhdfcbank from dr. [protected]@okaxis
Google transaction id: cicagkdemmjqqw

Mar 10, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2020

Ola Money Customer Care's response Hi Dinesh, kindly note that we have addressed your concern on the Ticket #2404357. Kindly reach out to us at [protected]@zipcash.in 24/7 with any query, we will be happy to assist you.

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Address: NO 9,GOKULAM, 2ND FLOOR, 9TH CROSS,4TH M, 560043

Website: www.ola

1mg had refunded some money to my ola postpaid due to an order cancelled by them on 16.1.2020. The said amount is not yet refunded or adjusted to my ola postpaid ac even after 20 days. I had sent them many mails regarding this issue. But still the position is the same. Their app still shows the status as pending refund. They have repeatedly contacted me and told that the matter is resolved. They have closed the tickets raised by me without any resolutions

Mar 9, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

Ola Money Customer Care's response Hi Gopalakrishna, kindly note that we have tried calling you multiple times to the registered number but could not connect to you, please provide us the alternate number or convenient time so that we can reach you.

Nov 27, 2020

Updated by K Gopalakrishna Bhat This is resolved long back .

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Address: 2h samar sarani radio goli, Kolkata 700002, Kolkata, West Bengal, 700002

I paid Rs 1999 yesterday to ola money from Google pay. My ola money wallet was not recharged though my bank account was debited and the message also reads that payment was done to ola money.

The ola agents are saying that they have not recived any money. I have all the payment receipts.

Rs 1999.00 debited from a/c **2232 on 02-02-20 to VPA olamoney1.[protected]@axisbank(UPI Ref No[protected]. Not you? Call on [protected] to report

Mar 12, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2020

Ola Money Customer Care's response Hi Debangan, kindly note that we have addressed your concern on the Ticket #2407446. Kindly reach out to us at [protected]@zipcash.in 24/7 with any query, we will be happy to assist you.

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Address: 411047

My name is supriya. And my ola registered number is [[protected]]. I have been daily receiving a call from your end asking to clear postpaid amount. This incident happened in october 2019, when i used ola cab seevice at hyderabad. I had some amount in my ola money wallet. I used the same to pay the billa and other times i paid via cash to the respected driver. You guys activated postpaid thing to my account without intimation. And now though i cleared my bills via cash, you guys have charges some overdue and late fees of around 430 and increasing by each day. You people call and sms me every now and then and literally harassing me now to clear the bills. I registered complaint via call and email but you dont respond to any of them. And finally today you send sms saying legal action would be taken.
I am never going to pay you twice for same ride.
Kindly look at my issue.

Mar 6, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

Ola Money Customer Care's response Hi Supriya, we regret the uneasiness you had with our service, kindly write to [protected]@olacabs.com for immediate assistance on the concern.

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I recently paid my ola money postpaid dues of rs 1057 through net banking on 31 january 2020. The amount was deducted from my account but the transaction failed and the dues were not cleared. I tried to contact ola and they asked me to send emil with transaction proof and despite doing all these things i didn't received the refund as yet. I also contacted my bank and they said the amount is successfully send to ola from their end.
It is hereby requested to refund the amount back into my account as soon as possible.
Contact no - [protected]

Feb 4, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2020

Ola Money Customer Care's response Hi Naman, kindly note that we have addressed your concern on the Ticket #2398139. Kindly reach out to us at [protected]@zipcash.in 24/7 with any query, we will be happy to assist you.

Feb 02, 2020

Updated by naman bangroo Issue not resolved as yet. Money not refunded yet.

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S

Sankar Dutta82

Jul 27, 2021

Respected Sir,
Ola card no: [protected]

My name is Sankar Dutta and I reside in Kolkata. On[protected] I used an ola postpaid card used in a zyka restaurant but the card was declined and the amount Rs. 1624 deducted to my ola postpaid account. So I pay the bill with my another Axis bank debit card(Rs.1624). I have received 3 sms from ola money, 1 sms showing that card was declined due to invalid pin. Other sms showing the amount Rs 1624 used on zyka restaurant. So I called zyka restaurant to send me the settlement slip. I am sending all the details with attachment. Please check it and revert the money as soon as possible. I will also inform the restaurant that the money deducted from my ola money card and they also confirmed to me that only one transaction was reflected and successful in the settlement slip that is axis bank card. My axis bank card no 3280(Visa).
Now it has been 10 days(18/07/2021-27/07/2021 but no reversal of the amount to my ola postpaid account. I have submitted all the transaction details as the attachment many times but no proper query has been done from your side, only the multiple ticket number given to me. So I am requesting that you please cancel my ola postpaid card, the service you have given me is very poor and disappointing.

So I request you to please look into the matter and do the needful.

I am sending all the attachments again. And also sending restaurant details in below:

Zyka Restaurant & Bar

Address (https://www.google.com/search?sxsrf=ALeKk00ftq2i9X9-bJWiGEp0IQ5Oxpdw9g:[protect...⇄ : P-850, New Alipore (Opp Ideal Exotica, near Suruchi Sangha, Kolkata, West Bengal 70005.
Phone Number: [protected]

Kindly do the needful and oblige.

Thanking you,
Yours faithfully,
Sankar Dutta.
Ola card no: [protected]

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Hi ola,

My name is akash. And my ola registered number is [protected]. I have been daily receiving a call from you end asking to clear postpaid amount. This incident happened some one year back. Money got deducted from my postpaid account but it was not showing at the time my last ride got end. So i paid 500rs note to driver for the bill of 340rs. As he didn't had the change. Driver told that remaining amount will get adjust to your account and your postpaid account will not be debited. But after some time money got deducted too from my postpaid account. I tried reaching ola many times but as usual ola is pathetic in terms of providing customer support. Now you guys are mentally harassing me to clear amount by msg and call. I need your bangalore office number so that i can lodge a mental harassment complaint against you.
If you have any problem get back to me via call/email.

Regards,
Akash

Mar 4, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2020

Ola Money Customer Care's response Hi Akash, we regret the inconvenience caused, kindly write to [protected]@olacabs.com for immediate assistance on the concern.

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Address: Mumbai City, Maharashtra, 400708

I ues ola regulary since last 2 months. One strange inciden happend with me.

On 22 jan ola app asked me to pay rs 519 payment saying on 4th jan ride payment was failed. I knew on 4th jan there was no payment failure so i cancel to make payment. But ola app stopped me to continue current ride saying you have to make last failed payment to continue. I was having very important meeting in office on that day so i made payment even knowing its wrong.

After payment i raised complaint to ola support where they acknowledged there was no payment failure on 4th jan. I asked them how can they do this with me. What about my 519 rs? They said for failed payment you will get back it in 10–12 days and if i dont get i need to provide screenshots of my card statement. Now my 519rs payment is not failed so how it will come back automatically?

Now ola support is not returning my money ([ola support] #[protected]. I dont know someone internally doing fraud or its techinical glitch.

Please suggest how can i get my money back now.

Feb 29, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2020

Ola Money Customer Care's response We regret the inconvenience caused, kindly write to [protected]@olacabs.com with the registered email ID or phone number for the immediate assistance on this concern.

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Address: Hyderabad, Telangana, 500090

I have raised a complaint to the ola about the postpaid due which I didn't requested the ride and they are harrasing daily with minimum of 10 calls that I have to pay Rs 133/- and affecting my cibil score.

They shown a record that I have booked a cab to a place in Hyderabad at the time of 1.00 AM on the month of May 2019.

On the same day, I am at my office and also have the proof that I am at my work.

I have my login time and log out time in my office credentials and I also took a screen shot and mailed to my email address.

I didn't booked this ride from Ola post paid.

It seems like a big scam from Ola asking customers for post paid bill.

I have also checked with different complaints below and many of them are about the post paid due which customers didn't requested.

Please look into this issue

Mar 3, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2020

Ola Money Customer Care's response We regret the inconvenience caused, kindly write to [protected]@zipcash.in with the registered email ID or phone number for the immediate assistance on this concern.

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Address: Bangalore, Karnataka

I made a payment of inr 4246.56/- using ola money payment gateway at wellnesspayments (Medlife.com) to buy medicines. Please note that the original source of payment was sbi credit card.
Since the medicines were not in stock the order got cancelled and refund of inr 4246.56/- was credit to ola money wallet.
Ola money is suppose to process the refund of inr 4246.56/- to the original source but you have not done the same and now you are asking me to do the same by mysel[censored]sing ola money app and then charge 4.72% service charge on per inr 100 and in this case the refund amount is inr 4246.56/-.

Request you to help me in this regards.

Mar 2, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2020

Ola Money Customer Care's response We regret the inconvenience caused, kindly write to [protected]@zipcash.in with the registered email ID or phone number for the immediate assistance on this concern.

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Address: JD Green Paradise, A wing 902,Lohegaon, pune, 411047

I am getting daily 10 calls from Ola asking me to clear my postpaid due which was not even activated by me. I have already paid the bill via cash to the driver everytime I travelled. Also I communicated same with ola customer care, and I see no response and continous harrasment from ola. This is very dissapointing that I have to pay twice for the same ride.

Feb 24, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

Ola Money Customer Care's response Hi Supriya, kindly note that the OlaMoney postpaid service is an invite-only program.which is only given to our privileged customers. This notification sent to our customers on their Ola cabs application and once you accept the invitation the service will get activated on your account. please be informed that your OlaMoney postpaid dues are of the Ola cabs rides taken on 28th Oct 2019, at 02:51 pm and 30th Oct 2019, at 05:06 pm.

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Hello mam/sir,
I have paid all money properly. But they are saying me to pay due amount.. I don't know why this issues have occurred.. And recently i'm getting unwanted calls from ola calls.. It's really stressful!! I have made a mail complaint and informed customer care. Still now i'm not getting any proper response!! It's really stressful.. Nearly i'm getting more than 5 calls a day.. Please convey in english.. I don't know hindi.. Please make a issue.. Regarding it
. It's really stressful..😕

Feb 26, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

Ola Money Customer Care's response Hi Roja, kindly note that we have addressed and resolved your concern on the Ticket #2341675. Kindly reach out to us at [protected]@zipcash.in 24/7 with any query, we will be happy to assist you.

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