[Resolved]  Orient Gas Agency — BILLED LPG REFIL CYLINDER NOT RECIEVED EVEN AFTER 40 DAYS

Address: Kollam, Kerala

I have booked for refyl cylinder on[protected], booking number [protected], on[protected] cash memo generated with number [protected], on[protected] I have got the SMS showing the cylinder delivered to me. on[protected] subsidy 189.64 transferred to my bank account, But even after all these I didn't get my cylinder. Indane web site shows the above things as such. But the delivery person told me that my cylinder not ready and the godown is empty. Then where is my billed cylinder? Even after 40 days continuous telephone calls I didn't get my cylinder. I did set my prefered time of delivery on indane web site as ANY DAY - 6pm - 8pm BUT the Agency never given delivery on this prefered time. Myself and wife both are employees and will be at home this time only. But agency always delay cylinder delivery by saying DOOR LOCKED reason.
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Complaint marked as Resolved 
Verified Support
Apr 20, 2015
Indian Oil Corporation [IOC] Customer Care's response
We from Indian Oil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. Indian Oil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
 
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SRI.UDYABHANU
DEPUTY MANAGER IOC
[protected], [protected]

COMPANY
Distributor Name ORIENT GAS AGENCY, KOTTARAKKARA, KOLLAM, KERALA
Distributor Code 117582
Distributor Address SY NO.102/15 97/15.97/13KOTTARAKAR, KOLLAM
Distributor Phone [protected], 2452408, 3254880.3266575


Consumer Name: KISHORE.P.J
Consumer No. : 34225
LPG ID : 3 [protected]

Distributor Code: 117582Distributor Name: ORIENT GAS AGENCY

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    Contact Information

    Orient Gas Agency
    Kottarakkara
    Kerala
    India
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