OYO Rooms Complaints & Reviews

Hi team,

I checked out from oyolife blr1398 on dec 4, 2019 as per the agreement i should get my refund of security deposit within 15 to 20 working days which i have not received till date.

Even after multiple complains on the email and over call with oyo customer support and oyo escalation team the refund is not yet credited to my bank account.

Property name - oyolife blr1398
Bookingid-34606...

I have cancelled a room with oyo booking id - xbcs6143. The refund has been generated but i have not received even after waiting for about 20 days. I have hereby attached the screenshot of the same. I have called customer care many times and hence waited for long but their response is not helpful. I had sent a mail which has been ignored by them. Hence posting a complaint here.
Kindly do the needful....

I took a pg accomodation via oyo life and then vacated it in three months on 27 feb. I was promised that my security deposit will be refunded back within 5-6 working days. However, since then i've only been following with customer care and have not received my deposit back despite several complaints and follow up emails. This is the kind of service oyo is giving out to their customers. They are taking the lockdown excuse and delaying the...

On 07th february i had booking in oyo hotels with bookinf id vkcf2450, on property oyo 28586 silver oak annexe, ooty for two rooms, and i had paid payment of 1665/- through phonepe with transaction id s2002071605538132288941. But owner of the property has denied me the check in saying he is not going to accept payments made to oyo as oyo is not paying him the amount properly and only he will allow us if we pay him amount by cash, same has...

I booked a room with oyo and cancelled it due to corona with booking id: hwbf3769

Despite multiple attempts oyo was unable to refund money and i have reached out to them 5 times.

Case id: 27606411

The last time i chatted, oyo insists the money has been refunded, contact paypal, without giving me any refund transaction id or anything. Moreover the paypal customer service is closed due to covid...

I have booked hotel from oyo app and paid rs2384 through debit card when i visit hotel to check in they said that your booking has been cancelled so i have to book again on that same day and paid cash and complain this to oyo customer care they said they will refund in 14 working days its been 20 days now i called many times after 14 days they said to wait more 24hours more 1 day its been 20 days now i will never pay online through oyo now...

I had booked a room at hotel oyo 27773 silverkey ias colony 8-1-398/pm/227, paramount hills, ias colony, toli chowki, hyderabad but due to unforeseen circumstances i had to cancel my booking of oyo as per their policy the amount after cancellation would take 7 to 14 working hours but still the amount is not credited into my bank accounts

Reply from oyo executives

Hi sir
Kindly check this for booking id...

Hi, I had booked an OYO (Collection 0 30121 The Mayer) in Bangalore for dates[protected] to[protected]. Inv no: ZNQV9837

We faced several issues during our stay:
1) Rat in the hotel room (changed room twice due to this)
2) No proper water supply and AC cooling

Due to these reasons, we decided to cut short our stay till[protected] after speaking with OYO customer service agent who modified booking...

The oyo life property i was staying at got shut down suddenly without much prior notice and i was promised that my security deposit will be refunded within 7-10 working days without the extra deductions that are normally there. There wasn’t much time given to vacate still i vacated the property on deadline. It’s been three months and i have called oyo life customer support multiple times but i still haven’t received my refund. They...

Hi Team,

I booked at a hotel through OYO and I was travelling with my Family. Considering I have kids and aged people with me I confirmed by calling up the customer care multiple times to OYO. However when I reached I was shocked that the rooms which I booked and paid through OYO ended their contract 6 months back. I had to suffer entire day before getting a place to stay at Mahabaleswar through Make my trip. Oyo never returned...

This escalation is regarding my booking id : kybf6198. With oyo.
This is the 2nd time consecutively that i am facing issue with the oyo service.

I have visited this hotel with my family and i had raised a ticket on the same day of my stay at hotel which is not yet resolved. Below issues were faced during stay at oyo certified hotel. This hotel was booked through oyo app for the rupees of 1988/-.

1. Dirty...

Issue no.1

I checked in at hotel rove oyo 17327 by booking id: kiut8657 at 4.55 pm.

They have given my payment receipt of only rs.700 whereas i had made them a payment of rs. 940. You can see the attachments named 01 and 02 for the same. This is a clear case of fraud and illegal book entry by the property and illegal payment receipt provided by oyo.

Issue no.2

You are aware that...

We arrived at 6:30 and the lady say we have to check out by 11 we didn't know this up front or would have waited or selected a different hotel....

This complaint is regarding our stay in nirmala palace hotel, kolkata on march12 and 13, 2020 booked through oyo.

We had our belongings left in the hotel room on march 12th and went out on a work and we asked them to clean the room. After our return we found that room was not at all cleaned and we found that our belongings were missing. Upon questioning the receptionist we got the response stating that they thrown it in dustbin...

I am a resident of oyo life chn 1133. We are not being provided anything that we were promised. Because of covid-19 issue, i have to work from home and wifi is not recharged from their end. It's been 3 weeks. Multiple times we have reported this to stay supervisors, their managers and customer care. They are not doing anything and continuously giving false assurances. This is a very serious matter and my job could suffer because of this....

Regarding my booking id-dubz5936 which i cancelled on march 6th 2020 for which oyo has issued a refund which has failed and oyo has acknowledged that the refund has failed through thier whatsapp medium to me. And they have initiated the refund for the 4th time which has failed. I called their customer care multiple times to refund to one of my other bank accounts since their refund to the original source payment paypal has failed 4 times....

My booking id is hmgd8203. I have still not recieved the tax invoice. Each time i contact the oyo customer support, they mail me the payment reciept which has no proper tax breakup. Even the payment reciept has a line mentioned to request the invoice from oyo assist, but each time they mail be auto-generated payment reciept. I cannot claim my travel expenses from my company because of this.

Regards,
Paresh...

I had booked a hotel from oyo and paid fund online. I was on the way to jaipur suddenly i got a massage from oyo that i booking has been cancelled for this i have requested them to refund the fund its been more than 3 week they havent refunded the fund. Recent communication that i have received. Due to technical reason refund has been cancelled and it will take another 7 to 14 days for processing.

Email sceenshot has been attached...

This is regarding booking ID WFOQ6347, first of the property was in renovation which lead to foul smell in the room of the paints and cement, then the room itself was not clean(cigarettes lying on the floor, in the commode, previous guests hair, dirty bed sheets), the breakfast was also disgusting which can lead to diarrhoea to any normal person.After being on call with the oyo executive almost 5 times, they provided another room and the...

I had arrived at the OYO room 4802 on 27th Jan ( Cohin city Residency ) Booking no TXKO8401. The room here demanded more from what I had to pay i.e 977 Rs and when i called your customer care[protected], they responded saying that they could do nothing related to this.

I was forced to pay an amount of rs 1600 and the recidency manager told us that he will not book under OYO so that he can repeat this daylight robbery to other...