OYO Rooms Complaints & Reviews

3 months ago i had to book a room last minute. I paid through gpay. I got the booking confirmation and went to the hotel. After we reached there, the hotel said they were sold out. We didn't have any choice but to book another hotel room as it was 2am at night. The next day i called the customer care and explained what happened. They assured me i'd get my complete refund in 2weeks. I even have screenshots of our conversation that i had later on whatsapp. It's now been more than 3 months and everytime i try calling them i am only on hold and can never reach them. This is absolutely absurd for a company as big as oyo. You can't exploit your customers like this. I want my money back.

Booking id : vaeh3604
Escalation id 1 : 27584804
Escalation id 2 : 27584826
Escalation id 3 : 27593018
Escalation id 4 : 27595404

On 24th march 2020 i have made a booking (Vaeh3604) for oyo. Due to covid19 i had to rush to my home place so i cancelled my booking on the same day after discussed with customer care.

They confirm that amount 3942 inr will be refund in the bank account. A month back on 1st april they confirmed on email refund is initiated but since same day i’m taking multiple follow up they didn’t respond me back.

When i reply back for status they didn’t response also not able to connect on call. Even though i connected with twitter handler of oyo these guys not giving me any final solution.

Since the situation is too bad and they are not considering my request i would request you please take a legal action again this case on priority basis and get it resolve asap.

On 24th march 2020 i have made a booking (Vaeh3604) for oyo. Due to covid19 i had to rush to my home place so i cancelled my booking after discussed in customer care. They confirm that amount 3942 will be refund in the bank account. A month back on 1st april they confirmed on email refund is initiated but since same day i’m taking multiple follow up they didn’t respond me back. When i reply back for status they didn’t response also not able to connect on call. Since the situation is too bad and they are not considering my request i would request you please take a league action again this case.

Thanks & regards,
Shubham jaiswal | +91-[protected]
Shubham. [protected]@gmail.com

I stayed at oyo in silver springs fl on april 11th, 2020 checked out april 12th, 2020 i was then told i would receive my deposit back within 3-5 business days that did not happen then i contacted customer service they told me 7-14 business days and i still have not received my deposit back yet... I just want my $100 deposit back that i am owed booking i'd: sxyz6957

Hi, i was staying with oyo life bangalore from 5-3-2020 to[protected]. My booking id was 110209. I had to leave the room due to lockdown. So i sent cancellation to oyo site on march 30. Cancellation also accepted. But they deducted security deposit amount for vacant period notice. Actually i dint sign any vacant period or any other rental agreement.
Without agreement how can they deduct my security deposit.

Plz do the need full

There is a family here. For 2 years. The manager mike, can't figure out how to get wifi to their room. It works in all other rooms, but for some reason, mike the manager in decatur tx, can't figure this out. Their family has been here for 2 years and mike can't figure out how to get wifi to their room. Not one day. Their boy runs outside other rooms to get wifi. Y'all suck.

I had booked 3 rooms for 3 days but the oyo room was very dirty and was not satisfied to stay there. Hence we decided to cancel the room. So i claimed for refund amount they insisted me to wait for 7-14 working days but it has been over 45 days since the amount is refunded till now.

I booked a room on oyo for 5th march, 2020. The booking id is zvwa2984. I got a text message on 5th morning that the booking has been cancelled and i won't be getting any refund as per policy.

I called oyo and raised a complaint. I was told the booking was wrongly cancelled by oyo ivr and the amount would be refunded to my payment source.

It is nearly 1 & 1/2 months now but i still have not received the refund inspite of mailing and calling oyo repeatedly.

I've joined oyo life hyd961 on march1st and paid advance plus one month rent of 11, 680/-rs. I vacated by 7th april at time of vacating they said they gonna charge 2093rs as seven days rent. Now they mailed me i'm gng to get 1200 rs as refund. Rent itself 6900 and oyo charged 5700 for 7days. If they deduct the 7days rent its cannot be 1200 rs as the refund even. I don't even bother about 7days rent. They looting customer money by cheating them with false

Date of incident: 20th march.
It was a prepaid booking (Hbmg9062). When we reached the reception, they denied us a check-in saying there was no booking at all. Actually it was a low-tariff issue. The amount paid by us was 740 inr.

After talking with the customer care over phone for about an hour, they convinced me to make another booking at inr 1500 (Demanded by the hotel).

As per the telephonic conversation (And a mail thereafter) i was assured a refund of 740/- (The initial booking which oyo cancelled as well as 760/- (Difference in amount after paying 1500/- as additional cash).
That makes a total of fifteen hundred rupees which i have not received despite after almost a month of calling and exchanging futile mails.

I booked hotel for my Amritsar trip from OYO booking id is RDHX9378 on date 13th to 15th march and paid full amount Rs. 3, 517/- via Paypal but I had cancelled my booking on 9th march due to corona virus . After that i was Calling to oyo customer care for refund status they were said that refund will be credited 7 to 14 days but the refund was not received on mentioned period then i was continuously follow up with oyo customer care. On 1st April they were requesting to provide bank details so they can credit amount directly to the bank account and i was giving bank details to them after that they said again the refund will receive in 7 to 14 days but now its 14th april since i have not received the refund amount. When i called to oyo customer care they said the amount is processed. Please help me to receive my refundable amount as soon as possible.

I made a booking on 8th Feb 20 for 26th March to 28th March stay at Oyo Kolkata.
The booking didn't go through and I didn't get booking ID, but my money was deducted from my bank.
I reported this on 18th March and till date the full refund was not provided.
Initially they said Oyo didnt charge, that why no Booking ID was generated.
Later I provided ALL KIND OF POSSIBLE PROOFS.
Including SBI Cust Care confirmation of the transaction and they refunded partial amount.
But again after that I even reached their Social Media Escalation #7897420.
Still nothing. They are illegally holding my money has no will to refund it.
Vineet Kumar Sinha from the escalations team makes false promises after I sent 10 email to call or resolve the issue, then again stops contacting days and says he was on week-off.
Please help me get my money back from the Thieves, I promise never to use their services again in my life.

I have booked hotel at oyo 70394 hotel rajendra with booking id - fuco5423, booked hotel from 11 march to 22 march 2020 and paid full payment before check in. Suddenly due to corona virus our meeting get postponed on19th march 2020 and we have checked out early date on 19th march 2020. Bill have been given by oyo in my mail id balance id yet not credited in my bank statement balance amount 1967/- rs not credited. Several times call to customer care giving no response. Kindly help me in need.

Hi,

My booking id is ebvf6218

Please escalate this matter to the highest authority, as its been a month and i have mailed oyo several times regarding the refund related issue yet there was no solution from the team yet i was assured that my refund will be escalated within 7-14days

Sequence of the events

1. At first i was denied to check-in even though i made my payment online through “oyo”, the manager of the property completely denied saying that they accept only cash and he even claimed that they don’t get payment from oyo for the last 6months

2. Then the manager told me that i will get back my money from oyo as he will escalate the issue to oyo.
Well and fine, i was even overcharged for a stay in there property as the manager took advantage of my situation and claimed that there’s only one triple deluxe bed room vacant, though i have booked a double deluxe bed room for my stay

3. After my check-in, i called up oyo where i was assured by *vishal chauhan the guest experience manager* that they are sorry for the inconvenience caused and they will escalate my refund

After 14days, i didn’t receive any such refund in my account, i mailed him séveral times but there wasn’t a single rply from his part

Oyo is a big time fraud

My booking was on 15th-16th march,
Property name & location —
Oyo 9662 kajali guest house, near bosepukur, kasba, kolkata.

The manager of the property has the key role to play such a cruel game
Please kindly help me.

Hi team,

I had got an email from oyo life on 5th feb 2020 that due to operational issues we have to move out of property by 9th feb 2020.
The refund for the security deposit (Without any deductions) as well the 20 days rent for feb month will be deposited within 15 to 20 working days.

Even after multiple complains over call and email. I have not received my money till date.

They have cheated the customers and not paying the refund.

Property name-oyolifeblr1398
Bookimg id-7993

Hi team,

I checked out from oyolife blr1398 on dec 4, 2019 as per the agreement i should get my refund of security deposit within 15 to 20 working days which i have not received till date.

Even after multiple complains on the email and over call with oyo customer support and oyo escalation team the refund is not yet credited to my bank account.

Property name - oyolife blr1398
Bookingid-34606

The invoice received is false one and no such transaction has happened to my bank account.

I have cancelled a room with oyo booking id - xbcs6143. The refund has been generated but i have not received even after waiting for about 20 days. I have hereby attached the screenshot of the same. I have called customer care many times and hence waited for long but their response is not helpful. I had sent a mail which has been ignored by them. Hence posting a complaint here.
Kindly do the needful.

I took a pg accomodation via oyo life and then vacated it in three months on 27 feb. I was promised that my security deposit will be refunded back within 5-6 working days. However, since then i've only been following with customer care and have not received my deposit back despite several complaints and follow up emails. This is the kind of service oyo is giving out to their customers. They are taking the lockdown excuse and delaying the refund process thinking noone will visit their office. They have even stopped their call center services.

Following are the important details

Property code - nod686
Property address (Property) - plot 160, raipur village, near amity
Booking date - 2019/12/11
Move in date[protected]

I request a swift and strict action towards the account long due now.

On 07th february i had booking in oyo hotels with bookinf id vkcf2450, on property oyo 28586 silver oak annexe, ooty for two rooms, and i had paid payment of 1665/- through phonepe with transaction id s2002071605538132288941. But owner of the property has denied me the check in saying he is not going to accept payments made to oyo as oyo is not paying him the amount properly and only he will allow us if we pay him amount by cash, same has been discussed with oyo customer support and after speaking with owner they has asked us to pay the amount by cash and the payment done will be refunded in 7 to 14 working days.

From then i am trying to contact them and follow up on the status of the refund and every time i call them i am getting same reply saying we had initiated refund now and you will get refund in 7- 14 working days. And from last 15 -20 day even we are not getting the proper response as they say we will escalate the call to senior department and put us on hold after waiting for more than a hour also there is no response and i was forced to call again to get the update and in the process lot of my precious time and money has been wasted and still i had not received my payment refund after waiting for two months.

Please look into it and kindly do the needful, i am attaching my mail communication with oyo for your reference.

Babul reddy p
[protected],
[protected]
[protected]@gmail.com

I booked a room with oyo and cancelled it due to corona with booking id: hwbf3769

Despite multiple attempts oyo was unable to refund money and i have reached out to them 5 times.

Case id: 27606411

The last time i chatted, oyo insists the money has been refunded, contact paypal, without giving me any refund transaction id or anything. Moreover the paypal customer service is closed due to covid 19.

Other customers have to had such issue with oyo's inability to pay via paypal.

https://www.consumercomplaints.in/oyo-rooms-refund-not-credited-c2596194#comment

I insist oyo to contact paypal or pay me via any other means. It's already too late as per oyo policies. I am frustrated over my first and last booking at oyo.