OYO Rooms Complaints & Reviews

I have booked oyo townhouse 209 habitat hotel from 15th march till 22nd march 2020 for 7 days through oyo mobile app. I made the payment of 12813/- inr through my debit card at the hotel on 15th march 2020. After that on the same day they cancelled my booking in my oyo mobile app & they did not let me to check in. They said my amount will be refunded within 7-14 working days. I again made new booking & paid more than my previous amount for the stay. Now its more than 2 months but they are not refunding my amount. I called their customer service more than 50 times & they are saying the same thing everyday that someone will call me back within 48 hours & will help me, but no one is calling me back & not refunding my money 12813/- inr. I sent more than 15 emails but they are not responding. Their accounts department don't pick up the calls & their customer service are not willing to help. At this time they blocked my money 12813/- inr & not willing to refund me back even after 2 months. Their customer service or the hotel is not helping me anymore. Kindly help & please let me get my money back at this tough situation as the amount is not small. Thanks.
Booking id: gyou5063
My contact number: [protected]
My email: nevan. [protected]@gmail.com

There is a charge on my bank card for yesterday abd today I did not book anything or where and by who?? reserve anything

My one night booking for 1st may 2020 at winford manor was cancelled on 24th of march 2020 and a refund of £51 was promised. i phoned oyo three weeks later to ask about refund and was told it had been processed and would be sent out. it is 14th may 2020 and im still waiting.

Name - rahul garg
Email id - [protected]@yahoo.com
Mobile number - [protected]
Booking id - rvsp5890
I have made a booking on oyo on 20/12/19 & the booking id is mentioned above & i have applied the coupon code - 'yes300' & according to it's terms & conditions i shoud have received rs 300 cashback lastest by 15/01/20 but that's not the case as today is 21/04/20 & it has been almost 4 months & still i haven't received my cashback & i was an oyo wizard member too.

A refund was initiated on 7th March 2020 against booking Id HCRX**** but it never got credited even after contacting them for atleast 30 times via email and phone call both.They keep on halting the process saying it's technical fault on their part.They ask for bank account pass sheet twice but at the end no response from their side.It seems OYO does the same with everyone, simply fooling people.

On 27-nov-2019, at 12:00 am, oyo life wrote:

Dear shelly,

“all of your customers are partners in your mission” - shep hyken. As an organization, our mission is the satisfaction of residents staying with us.

This is to bring to your kind attention that due to a few operational issues, we have to request you to move from oyo life pun445 to a new oyo life property by nov 30, 2019. We understand moving can be stressful, however, this is just an effort to make your stay and experience better with us. The facilities and other amenities will be of similar nature at the new property. Your zonal business manager will be happy to assist you with the available property options for you to stay.

To facilitate your transfer, we will match your current rent and it will remain unchanged for the next month. Also, your security deposit with us will get transferred seamlessly. The terms and conditions of the contract remain unchanged for the month of november.

In case you want to exit, we will refund the full security deposit and also waive off the cleaning fee as a gesture from our side within 7-10 working days after nov 30, 2019.

As a team, we want to thank you for your collaboration and understanding.

Regards,
Oyo life!

3 months ago i had to book a room last minute. I paid through gpay. I got the booking confirmation and went to the hotel. After we reached there, the hotel said they were sold out. We didn't have any choice but to book another hotel room as it was 2am at night. The next day i called the customer care and explained what happened. They assured me i'd get my complete refund in 2weeks. I even have screenshots of our conversation that i had later on whatsapp. It's now been more than 3 months and everytime i try calling them i am only on hold and can never reach them. This is absolutely absurd for a company as big as oyo. You can't exploit your customers like this. I want my money back.

Booking id : vaeh3604
Escalation id 1 : 27584804
Escalation id 2 : 27584826
Escalation id 3 : 27593018
Escalation id 4 : 27595404

On 24th march 2020 i have made a booking (Vaeh3604) for oyo. Due to covid19 i had to rush to my home place so i cancelled my booking on the same day after discussed with customer care.

They confirm that amount 3942 inr will be refund in the bank account. A month back on 1st april they confirmed on email refund is initiated but since same day i’m taking multiple follow up they didn’t respond me back.

When i reply back for status they didn’t response also not able to connect on call. Even though i connected with twitter handler of oyo these guys not giving me any final solution.

Since the situation is too bad and they are not considering my request i would request you please take a legal action again this case on priority basis and get it resolve asap.

On 24th march 2020 i have made a booking (Vaeh3604) for oyo. Due to covid19 i had to rush to my home place so i cancelled my booking after discussed in customer care. They confirm that amount 3942 will be refund in the bank account. A month back on 1st april they confirmed on email refund is initiated but since same day i’m taking multiple follow up they didn’t respond me back. When i reply back for status they didn’t response also not able to connect on call. Since the situation is too bad and they are not considering my request i would request you please take a league action again this case.

Thanks & regards,
Shubham jaiswal | +91-[protected]
Shubham. [protected]@gmail.com

I stayed at oyo in silver springs fl on april 11th, 2020 checked out april 12th, 2020 i was then told i would receive my deposit back within 3-5 business days that did not happen then i contacted customer service they told me 7-14 business days and i still have not received my deposit back yet... I just want my $100 deposit back that i am owed booking i'd: sxyz6957

Hi, i was staying with oyo life bangalore from 5-3-2020 to[protected]. My booking id was 110209. I had to leave the room due to lockdown. So i sent cancellation to oyo site on march 30. Cancellation also accepted. But they deducted security deposit amount for vacant period notice. Actually i dint sign any vacant period or any other rental agreement.
Without agreement how can they deduct my security deposit.

Plz do the need full

There is a family here. For 2 years. The manager mike, can't figure out how to get wifi to their room. It works in all other rooms, but for some reason, mike the manager in decatur tx, can't figure this out. Their family has been here for 2 years and mike can't figure out how to get wifi to their room. Not one day. Their boy runs outside other rooms to get wifi. Y'all suck.

I had booked 3 rooms for 3 days but the oyo room was very dirty and was not satisfied to stay there. Hence we decided to cancel the room. So i claimed for refund amount they insisted me to wait for 7-14 working days but it has been over 45 days since the amount is refunded till now.

I booked a room on oyo for 5th march, 2020. The booking id is zvwa2984. I got a text message on 5th morning that the booking has been cancelled and i won't be getting any refund as per policy.

I called oyo and raised a complaint. I was told the booking was wrongly cancelled by oyo ivr and the amount would be refunded to my payment source.

It is nearly 1 & 1/2 months now but i still have not received the refund inspite of mailing and calling oyo repeatedly.

I've joined oyo life hyd961 on march1st and paid advance plus one month rent of 11, 680/-rs. I vacated by 7th april at time of vacating they said they gonna charge 2093rs as seven days rent. Now they mailed me i'm gng to get 1200 rs as refund. Rent itself 6900 and oyo charged 5700 for 7days. If they deduct the 7days rent its cannot be 1200 rs as the refund even. I don't even bother about 7days rent. They looting customer money by cheating them with false

Date of incident: 20th march.
It was a prepaid booking (Hbmg9062). When we reached the reception, they denied us a check-in saying there was no booking at all. Actually it was a low-tariff issue. The amount paid by us was 740 inr.

After talking with the customer care over phone for about an hour, they convinced me to make another booking at inr 1500 (Demanded by the hotel).

As per the telephonic conversation (And a mail thereafter) i was assured a refund of 740/- (The initial booking which oyo cancelled as well as 760/- (Difference in amount after paying 1500/- as additional cash).
That makes a total of fifteen hundred rupees which i have not received despite after almost a month of calling and exchanging futile mails.

I booked hotel for my Amritsar trip from OYO booking id is RDHX9378 on date 13th to 15th march and paid full amount Rs. 3, 517/- via Paypal but I had cancelled my booking on 9th march due to corona virus . After that i was Calling to oyo customer care for refund status they were said that refund will be credited 7 to 14 days but the refund was not received on mentioned period then i was continuously follow up with oyo customer care. On 1st April they were requesting to provide bank details so they can credit amount directly to the bank account and i was giving bank details to them after that they said again the refund will receive in 7 to 14 days but now its 14th april since i have not received the refund amount. When i called to oyo customer care they said the amount is processed. Please help me to receive my refundable amount as soon as possible.

I made a booking on 8th Feb 20 for 26th March to 28th March stay at Oyo Kolkata.
The booking didn't go through and I didn't get booking ID, but my money was deducted from my bank.
I reported this on 18th March and till date the full refund was not provided.
Initially they said Oyo didnt charge, that why no Booking ID was generated.
Later I provided ALL KIND OF POSSIBLE PROOFS.
Including SBI Cust Care confirmation of the transaction and they refunded partial amount.
But again after that I even reached their Social Media Escalation #7897420.
Still nothing. They are illegally holding my money has no will to refund it.
Vineet Kumar Sinha from the escalations team makes false promises after I sent 10 email to call or resolve the issue, then again stops contacting days and says he was on week-off.
Please help me get my money back from the Thieves, I promise never to use their services again in my life.

I have booked hotel at oyo 70394 hotel rajendra with booking id - fuco5423, booked hotel from 11 march to 22 march 2020 and paid full payment before check in. Suddenly due to corona virus our meeting get postponed on19th march 2020 and we have checked out early date on 19th march 2020. Bill have been given by oyo in my mail id balance id yet not credited in my bank statement balance amount 1967/- rs not credited. Several times call to customer care giving no response. Kindly help me in need.

Hi,

My booking id is ebvf6218

Please escalate this matter to the highest authority, as its been a month and i have mailed oyo several times regarding the refund related issue yet there was no solution from the team yet i was assured that my refund will be escalated within 7-14days

Sequence of the events

1. At first i was denied to check-in even though i made my payment online through “oyo”, the manager of the property completely denied saying that they accept only cash and he even claimed that they don’t get payment from oyo for the last 6months

2. Then the manager told me that i will get back my money from oyo as he will escalate the issue to oyo.
Well and fine, i was even overcharged for a stay in there property as the manager took advantage of my situation and claimed that there’s only one triple deluxe bed room vacant, though i have booked a double deluxe bed room for my stay

3. After my check-in, i called up oyo where i was assured by *vishal chauhan the guest experience manager* that they are sorry for the inconvenience caused and they will escalate my refund

After 14days, i didn’t receive any such refund in my account, i mailed him séveral times but there wasn’t a single rply from his part

Oyo is a big time fraud

My booking was on 15th-16th march,
Property name & location —
Oyo 9662 kajali guest house, near bosepukur, kasba, kolkata.

The manager of the property has the key role to play such a cruel game
Please kindly help me.