OYO Rooms Complaints & Reviews

I had booked for 2 nights in advance on June 5-7th but the booking was taken by me and I had requested for the refund. I have attached a screenshot of the email from oyo stating that there will be refund of the full amount of Rs. 2856 but the full amount was not refunded till day.

I tried calling them but they kept me on hold for so many times so long!!!

And there's no email of oyo to be found on the net also!

I hope some action can be taken of it ASAP!

I booked a room with oyo app nearby tughlakabad delhi. As no one was following social distancing in that hotel. There was also no thermal testing done by them. Okay all right. I completed all my documented parts and then they told to go to room no 205. I entered into the room that was so unhygienic, tv was broken. Number of hairs were lying over the floor and washroom was just like washroom has never faced any swiper. I called oyo customer care, told everything to them. They said not to worry “your happy stay is our prior duty” and without my consent they closed the ticket that it is resolved. And i spent my whole night jaise taise. No one came for asking a water bottle as well. Room telephone was also not working. I stayed in 3rd floor. Reception was on ground floor. And this was not possible for me to come at reception for everything. That was the worst stay. I never suggest anyone to use that hotel. Oyo says that their partner visit oyo every week and check everything. That is totally wrong. I don’t think even a single time they have visited.

I booked oyoroom and payed using online banking amonline. The first payment said it’s not successful but the money was deducted from my bank account. So i made the second payment using online banking again. The second payment also deducted my money from my bank account. It’s show me that i made 2 payments. The room only rm56 but i already paid rm112. Already ask the oyo assistant in the oyo application. It says the refund already successful but i still don’t get the money from my bank account. My booking is lvrg0492.

I had registered for a stay in oyo life del2090 for the month of february and paid a security deposit amount of 8800/- rupees. Since the property was on-hold at that time, i was unable to shift in the property. please refund back the security deposit amount paid by me. My booking id is 95239.

I have booked a hotel adarsh at bilaspur (Chhattisgarh) through oyo rooms on[protected] for rs. 2872. Through my yes bank debit card. But after booking of the same and payment of amount i have had cancelled the booking at hotel. Since then i am struggling for my amount to get refund which i have paid to the hotel but couldn't stayed. Moreover i have many conversations with oyo guest experience manager as they have assured me that i will get my amount refund within 7 working days.

Here i am providing my booking details:-
Booking id-zqaf0749 hotel adarsh juni line bilaspur.

Further i have visited to bank's home branch to raise complaint against the same and i have initiate the complaint through charge back on[protected].
But then also neither i have got refund nor any status of assurance which make me satisfy.

Its been more than 4 months since i am getting procrastinating answer.

Hope my query will resolve soon.

I booked for a room and paid 70% advance to confirm the booking. But when i went there, the hotel was closed due to lockdown and then i cancelled that booking. If it was already closed oyo rooms should not have accepted the booking or at least shown it as unavailable. Now after cancellation it is not refunding.

There is no option to delete/deregister option from oyo. I dont feel using oyo app now and want to delete my account.

Its every users right to have an option to delete their account.

I was denied check in based on my booking as the hotel receptionist said that they are not live with oyo for few days and it's a technical issue and we will get th refund. They asked us to pay separately if we wanted a room which we did. But i've been constantly calling oyo customer care to solve this issue but there's no update for my refund

I had a booking for a period of 30may-31 may 2020 with booking id axkp8516. I dialled into customer care for booking and to make sure rooms are available so can book. I connected with mr. Akhilesh sharma who told me that he had confirmed with hotel summerland guest house for rooms availability. He sent me a payment link and confirmed the booking. But once i reach the property it was closed and the number shared with me in booking details said that property don' t accepts oyo booking.
I dialled freaking customer care a d waited for a longer time to get someone over phone. After along time i got a guy who said i will connect your call or get approval from guest experience manager and still waiting for approval. My booking complaint status is still pending.

I booked an OYO room in January in Gurgaon. I checked out the same day due to unhygienic room conditions. I verified if I could get a refund since I have paid upfront using a debit card. 25 emails 20 phone conversations and 4 months later, I have still NOT received my refund amounting to approximately INR22, 000. The booking ID is NGRY9218. The payment refund is being initiated to an incorrect account despite them having the image of a cancelled check. This is unacceptable and fraudulent in nature.

I dont want to use oyo account and it doesn't allow me to do. It doesnt allow me to delete my account or my history.. This is a privacy issue. I dont want to be associated with it.. Pls delete my account. I tried multiple times to delete but was ignored.. This is a serious privacy issue and i want it resolved.. I dont want oyo to have all my details and i need to delete my account..

I made a transaction for booking a hotel via oyo rooms on 15th may 2020 and another booking of 16th may 2020with transaction amount of 909 and 1818 (All through google pay). I cancelled the booking on the same date (15th may 2020) as the hotel was made a quarantine centre and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling oyo and always getting disconnected.

I booked rooms in udupi karnataka through oyo and when i went for check-in they hotel people told that they are not related to oyo and they denied my check-in. When i called the customer care they kept me on hold for an hour and after that they assured they will refund the amount within 14 working days. This happened on july 2019 and till date i haven't recieved my refund back i have contacted the customer care almost hundred times after that and every time each executive will be assuring me that i will be recieving in next 14 days. Worst customer experience i ever had. Pls find booking id and hotel name from attached

Before 20 day's ago i have booked a hotel through oyo in the date of 28 april 20 to 29 april 20.. I have also done with payment in online. But some miss communication & miss understanding from your consultant.. I have to go to hotel for cheacking but i can't check hotel employee told me to no any bookings show in our system so u can't enter our hotel... That day i have also canceled my booking in the date of 29 april 20.. Oyo employee told to me.. Sir u can get ur refund within 10 to 14 working day's... I have continued call to oyo customer care.. Ur all employees told to sir.. Just wait within 14 day's u will get ur refund... But today is 18 working day's but till now i will not get any refund... Today i have also called ur oyo talking with a person his name his name his singh.. He said to me.. Sir ur refund process also pending from our side.. I will give you a link at afternoon.. U can open this link fill up ur bank details.. After then forward to our oyo mail i'd... U can get ur refund within 14 day's... Just thought... Already 18 day's left but today he also said... U will get within 14 day's... Its very bad serv ice... I have really fade up with you all employees... I have very bad experience in your oyo... Plz try to give my refund as soon as possible

thanks & regards

sammy sam

I have booked oyo townhouse 209 habitat hotel from 15th march till 22nd march 2020 for 7 days through oyo mobile app. I made the payment of 12813/- inr through my debit card at the hotel on 15th march 2020. After that on the same day they cancelled my booking in my oyo mobile app & they did not let me to check in. They said my amount will be refunded within 7-14 working days. I again made new booking & paid more than my previous amount for the stay. Now its more than 2 months but they are not refunding my amount. I called their customer service more than 50 times & they are saying the same thing everyday that someone will call me back within 48 hours & will help me, but no one is calling me back & not refunding my money 12813/- inr. I sent more than 15 emails but they are not responding. Their accounts department don't pick up the calls & their customer service are not willing to help. At this time they blocked my money 12813/- inr & not willing to refund me back even after 2 months. Their customer service or the hotel is not helping me anymore. Kindly help & please let me get my money back at this tough situation as the amount is not small. Thanks.
Booking id: gyou5063
My contact number: [protected]
My email: nevan. [protected]@gmail.com

There is a charge on my bank card for yesterday abd today I did not book anything or where and by who?? reserve anything

My one night booking for 1st may 2020 at winford manor was cancelled on 24th of march 2020 and a refund of £51 was promised. i phoned oyo three weeks later to ask about refund and was told it had been processed and would be sent out. it is 14th may 2020 and im still waiting.

Name - rahul garg
Email id - [protected]@yahoo.com
Mobile number - [protected]
Booking id - rvsp5890
I have made a booking on oyo on 20/12/19 & the booking id is mentioned above & i have applied the coupon code - 'yes300' & according to it's terms & conditions i shoud have received rs 300 cashback lastest by 15/01/20 but that's not the case as today is 21/04/20 & it has been almost 4 months & still i haven't received my cashback & i was an oyo wizard member too.

A refund was initiated on 7th March 2020 against booking Id HCRX**** but it never got credited even after contacting them for atleast 30 times via email and phone call both.They keep on halting the process saying it's technical fault on their part.They ask for bank account pass sheet twice but at the end no response from their side.It seems OYO does the same with everyone, simply fooling people.

On 27-nov-2019, at 12:00 am, oyo life wrote:

Dear shelly,

“all of your customers are partners in your mission” - shep hyken. As an organization, our mission is the satisfaction of residents staying with us.

This is to bring to your kind attention that due to a few operational issues, we have to request you to move from oyo life pun445 to a new oyo life property by nov 30, 2019. We understand moving can be stressful, however, this is just an effort to make your stay and experience better with us. The facilities and other amenities will be of similar nature at the new property. Your zonal business manager will be happy to assist you with the available property options for you to stay.

To facilitate your transfer, we will match your current rent and it will remain unchanged for the next month. Also, your security deposit with us will get transferred seamlessly. The terms and conditions of the contract remain unchanged for the month of november.

In case you want to exit, we will refund the full security deposit and also waive off the cleaning fee as a gesture from our side within 7-10 working days after nov 30, 2019.

As a team, we want to thank you for your collaboration and understanding.

Regards,
Oyo life!