OYO Rooms Complaints & Reviews

Dear oyo team

Greetings

I am getting continuous calls to understand the same issue repeatedly and answered almost 20 calls

However i wish to update in mail to resolute the issue at the earliest

Firstly i wish to update that i done my hotel booking at hotel lemongrass - varanasi for check in @ sep 14 - sep 16 for three rooms with 6 guest occupancy with the booking id : uknt 4752

Unfortunately at the time of check in hotlier denied for the check in as we paid the amount through online and oyo being a bad paymaster he expressed his own doubts on payment realization. Subsequently we approached oyo over customer care and raised a complaint and the booking was cancelled from your side and amount of rs.5017

At that point i am helpless as the booking was forcibly cancelled by oyo. Further it's advised to rebook in the same hotel as oyo team failed to provide the rooms in near by properties and hence requested to rebook and pay the actual amount direct to the hotel.

For a question mine i. E the difference amount who will bear??? For which oyo customer care executive confirmed that the difference amount will be refunded after successful stay based on the commitment i had done booking in the same hotel wide follwed booking numbers.

Booking i'd nsgp 1235. Amount rs.7077

Booking i'd lmbf 4862. Amount rs.5235

After successful booking j made a call to oyo and informed well in advance that the booking difference is higher side which is almost rs 7000. However oyo team advised to lodge a compliant on 16 morning after checkout from the hotel

Now i wish to raise a issue to refund the amount as per below calculatiobs

Total booking value : 12321

Difference amount rs 12321- rs.5017 (Uknt4752 booking value). = rs.7295

Now i sincerely request you to refund the difference amount i. Ers.7295 with in 2-3 days

If you wish to get call recording for all the above communication please let me know

Finally it's my dissatisfaction over you people for mental harrasment and keep on digging the same issue and fell ashamed to opt your service while traveling with family members

Regards
Soma sekhar reddy

I booked below listed hotel for stay with family. But they told me your booking is cancel reason of less money amount after confirmed. I have all those hotel booking confirmation mail.. I had booked hotel pragya internation form 1st oct to 2nd oct 2 rooms amount of 913. But after that they told me you have to paid 2500 for two rooms in same date same hotel. Kindly look into the matter

Hotel name boking id check in check out
6724 hotel pragya international duzw2805 oct 01 oct 02
14136 hotel toto international rhau6708 oct 03 oct 06
10318 hotel sukhman residency uwlf1853 oct 06 oct 08

Hi i'm biju,

I had booked (Booking id vdsy8719) a hotel at mysore in 15-sept-2019 and the property owner denied my check in. So i contacted oyo service, they said cancel your booking and the payment will reciev within 24 hours without any cancellation charge and also they said you make another booking in another hotel. So i tried again (The booking id abmf8470). The same issue repeated. No amount is credited in my account.

So now i think oyo want to get money by cheating their customers.

Good luck, and go ahead...
My contact no [protected]

I had prepaid for my hotel booking at oyo hotel tjs grand karol bagh delhi. The reception person denied check-in we do not accept prepay oyo guest at our hotels. I have conversation with a oyo executive where he told me to pay a price higher than that i have paid online. Why shoud i pay more when i have already paid online on oyo app, still the executive asked me to pay more. What is the use of oyo then if we have to pay to hotel as per their rates? Very pathetic experience with oyo. They were not able to resolve my concern and gave an option to switch hotel and pay more as per booking done by them online. Oyo wasted my precious time as i had to talk to them for about 1 hour to convince the hotelier to allow me check-in and oyo and hotel tjs grand resolve the amount dispute among themselves. I had to suffer because of oyo incompetence and wasted my time and energy just to arrive at a solution. I was denied check-in at last and had to suffer because of oyo.

Booking pnr - bgax7682 - goa package including flight - package worth was max 9000/- but collected 15000/- per person, need a refund amount of at least 5000/- which was not worth the trip.

One suggestion, please don't collect the overall amount starting of the trip, hotel people or drivers will not give a value to their customers, they humiliate as much as possible as already amount is with them. Give the option of paying 50% on the last day of the trip.

My mother and her 12 friends (All senior citizens except 2) had gone for goa trip. Booked the package under oyo flagship... Had the worst nightmares about room, food, and driver... They traveled from 13 september to 16 september 2019... Nothing was done as per itinerary. Rooms were given on the 4th floor without a lift service for senior citizens, after an escalation in the customer support they gave it in the ground floor. Food for all days breakfast and night dinner was included in the package and gave same type of food for all days, sunday night after a lot of arguments the got good food from outside. The driver of the trip, on sunday roamed everyone till 9 pm and after dropping informed that "for today, my trip is over with you all, i will come and drop you to the airport tomorrow"... And collected rs. 900/- as extra charges for taking them around till 9... They never asked him to show them around till dark and also after the fort was closed he took them to the fort and asked them to see sitting inside the tempo traveler as all were ladies, they had to pay 900/- extra to the cab driver, else he wouldn't drop them to the airport on monday...

None of the days was as per itinerary in the sheet and doodhsagar falls was canceled.

My self bhupender singh, and i am mostly book hotel rooms through oyo, bust last two week i had face issue when i reached to oyo reception and hotel person said there is no room for us as per your booking, if hotel has no room then how oyo app showed in their app that room is available and if room is available hotel person said we are getting so much loss through oyo app and charge extra money which oyo shows.

Looking forward oyo to reimburse my money.

Bhupender singh
[protected]

Hi,
I had booked "oyo 23323 hotel dove" in hyderabad. I even got email confirmation from oyo. I confirmed the same on phone also with oyo. To my surprise when i reached hotel. Hotel rejected the booking. I was with my family (Includes a small child). Hotel did not entertain any discussion. Oyo also did not provide alternate room. I had to step out and look for other hotel myself. All this happened in city i was travelling to and at 7:30 pm. I'm not going to deal with oyo going forward.
Thanks
Vivek

Gd mrng this is phanibabu. I booked a oyo hotel in visakhapatnam on 12th of this month and completed the payment but in that hotel they did not accepted check in due to that they have some issue with oyo so i need my money back and the hotel name is srk inn and the trasaction id :- taxg1682 and my mobile number is [protected] please solve and refund my money back as soon as possible

We booked a hotel "Hari Vilas Bhawan" in Mathura for 3 Oyo rooms for Saturday, 14th September 2019 in the name of Gaurav Srivastava ([protected]) and it was a pre-payment, on arrival (with 2 males, 5 females and 1 kid) at 12:15 am hotel denied check-in stating they do not have any tie-up with Oyo anymore as they didn't disburse their payment. We complained at Oyo and they asked us to reach another property around 2kms from this hotel and they...

I booked oyo rooms online at port Blair through oyo rooms at hotel coral Inn (oyo 49602) with booking ID VYXG9472 for 3 guest in a room from 16 sep to 21 sep 19. After reaching at hotel reception... Hotel staff denied to provide booked room mentioning that... We have no notification from oyo and said that we are not booking through oyo rooms. We approached to customer care several times... But they failed to negotiate for providing room to us with a confirmation that hotel has no vacant room. However they provided us a small single person room for 03 guest... Oyo is not performed well... As well as staff also...

I booked a room in Oyo 22796 hotel ss comfort palace in andheri east, mumbai on 14 September 2019.
The booking id is RLKC2653.
At the time of check in they told me that, they can't allow room for this cheep price given by the oyo.So we forced to charge an extra amount of 370 at the check in.

This is a serious issue and I want the extra amount refund back.

The customer care also refused the call i made at that time. It's so pathetic...

So immediately refund the amount.

I booked a room in oyo 13191 at ujjain from 16.09.2019 at 12.00 pm to 19.09.2019 at.11.00 am through make my trips and my booking id is nh[protected] in favour of sri sushil pal. But on reaching at the hotel, they refused to give me any room stating that all the rooms have been filled. As a result, we had to suffer a lot due to non customer friendly service provided by the oyo people.

Hi there,

I am saurabh upadhyay (Registered mobile number on oyo - [protected]). I did a booking (Booking id - jcsp9714) using cashkaro.com via oyo on 15 sep 2019, 1.30pm approx for 12 people from 5th oct 2019 to 8th oct 2019.

The booking amount was shown as ₹20, 340 at the time of booking and it asked me to pay either ₹10, 170 and rest at hotel or the full amount (Attached screenshot). So i paid ₹10, 170. After the payment i received a mail from oyo asking to pay ₹17, 820 more though i was supposed to pay ₹10, 170. They mailed me the new amount ie. ₹27, 990 of the hotel which was a lot different from the one i saw while booking.

I thought it was a technical issue so contacted the oyo support team. It was my mistake that i took this step as you can see my call history in the attached screenshot. Whole sunday i was calling them and talking to them. Initially they were picking up and transferred my call to guest experience manager who seemed very little knowledgeable about oyo. I was the one who was more aware of tge technical part then them. They were accusing me that i have modified the payment amount which i don't know how in the world possible. I also explained them the logical reason about 50% payment. I also shared with them the screenshot even then it was like talking to a wall. Even they were not sure what they are saying, it was just they didn't want to acceot they were wrong. They hung up on me several times as they don't have the resolution or answer to my question. Multiple times they put me on hold and came with the same answer. The call was many time disconnected by them or never transferred to a senior executive. I explained the issue to more than 10 people of oyo from the scratch for the resolution which was the most pathetic part.

I urge to check the screenshot and the recordings of my conversation with them. Even when a customer is right no one is there to hear. Being an oyo user since so many years it was the most pathetic thing happened to me. Now i am in a situation where my booking amount won't be refunded if i cancel, also the amount for the hotel they are asking is out of my budget and i have to choose any one option.

Regards,
Saurabh upadhyay

I aditya neema checked in at silverkey executive stays 39707 tulip khardi in late neigh on dated 14/[protected].in morning observed that 400 mtr. Approach road towards hotel is very muddy. And very difficult to go out side the hotel for main road. Manager of hotel was also agreed for it. So i contact call centre for shifting to other hotel without any additional charge or payment. So it did it to other hotel with additional charge. I am still stating at 39707 and not checked out. I logged case and i is 20654414, 20651889&20662254. Still it is pending. Please solve my problem as iam still staying at 39707. My mob. No. Is [protected] and another no. [protected]. Please do needful and informed me to where stay.

I booked collection o category hotels for the pleasent stay but i always face issues with that.

Hotel golf view (Collection o)
1- washroom was dirty.
2 room was not clean.
3- room was not ready before check-in.
4- staff is so slow to respond for every complain.
5- no cold water provided.
6- room was not as of pics.

Collection o kapashera.
1- no hot water facility is bathroom.
2- tissue paper provided instead of toilet paper.
3- a. C was not working well.
4- tv doesn't have channel recharge.
5- i was asked to adjust with the all issues even by customer centre of oyo.

This is of the many times i am making complaint again. My booking id is xatc6159, i made a payment of rs. 4844 (By two transaction rs 4594 and rs 250) against it on 10/07/2019, but the hotel manager of oyo 7741 hotel hamza international denied our check in on 24 july at 5 p. M. The manager said they had no room for us. Some room have electric wiring problem (Short circuit).
Then i call oyo help line said everything. He also talks with hotel manager. After that he (Oyo) told me that “you will get refund full paid amount within 7-14 day”. I had received conformation emails regarding refund of full paid amount, but actually i haven't received any amount in my bank account.
Bank has no info about incoming transaction and asked me to check with oyo.

I have earlier also done many complaints against this issue, but every time i just get an email saying
“we have initiated the full amount refund from our end. It may take 7-14 working days to reflect in the source account.” honestly this is not a responsible answer, it’s been more than a month now and i still haven't got my refund in my account. If the refund have been done from your side, please tell me to which gateway or bank account has the refund been done and the arn number, date, transaction amount.

Also, please find attached snapshots of booking payment details, emails and my recent bank account statement. Hoping to get a sincere reply this time.

We arrived at our hotel ‘oyo 150 harmoni residence’ at 4am due to a broken down bus.

The check in would have been extremely difficult if another guest wasn’t checking in that could indonesian and english and made the appropriate translations between us and the receptionist.

We had booked and paid for 3 nights to finish our month trip in indonesia. We have stayed in budget hotels, hostels and homestays throughout our whole trip and nothing compares the disgustingly low standards of this hotel.

The bed sheets were extremely dirty and it felt like they were covered in sand or grit. The bed sheets honestly looked like they were just remade after every guest that had ever stayed and had never been in a washing machine.

We were extremely tired from a bus journey and wanted nothing more than to just get into bed but we felt uncomfortable to touch the sheets never mind sleep in them.

We immediately went to the reception area (If you can call it a reception area) to complain and unfortunately the man could not understand or speak in english. The receptionist then knocked on our door with the guest that could speak both english and indonesian and once again translated for us.

We carry bed liners in an absolute emergencies and this was an absolute emergency. We stripped the bed the bed of its duvet and pillow and to our horror found more vile stains and food left overs. We slept cocooned in our bed liners for a couple hours before we left and stayed at red doorz.

I am shocked at your moto “our mission is to provide quality living spaces and hassle free holiday experiences”, you are failing your mission miserably.

I have bought into a product that was not provided and truly believe this should be refunded.

Hi, would like to mentioned my reason here.

I have done a booking yesterday with booking twok7145 in capital o 45010 for 14th sept to 15th sept and when i have visited to property, manager told me that we have cancelled tie up with them and we can not provide you any room.

I came back and struggled here and there and then called to your toll free number and one lady priyanka picked up my call and asked me that she will be booking a new property for me nearby same location and i have make another payment there then my refund will be initiated and she also shared service id 20620360.

I checked in new property in oyo k 190 and also made payment and slept after a hectic day.

When i woke up in morning today, i have seen a text at 1am that oyo has shifted my booking from ashiyana paradise to one more property without my consent for same day, how can i stay in 2 properties at same time.

I called to your toll free number and shared my problem and as usual your bloody exceutive apoorva mentioned that senior person can help me and transferred the call and then it got disconnected after couple of minute.

Its a fraud case wherein then # lady priyanka booked a property for me just to her incentive and then you rascals booked one more property, i need my refund of this policy

Hello,

I am complaining due to the recent stay i had in your hotel in oyo silver strand blackpool with my partner.
When we arrived at the hotel we was greeted by daz who told us that our room had been upgraded to a triple room due to running out of rooms (Which we had no complaints about). Only when we entered our room (8) it hadn't been cleaned from the previous guests, beds were dirty, dirty towels over the chairs and dirty bathroom.
We told daz who appoligose and moved us to a double room next door (9), which we was more confused about than anything seeing there were no double rooms left. This was all on the night of the 11th september 19.
Daz was very friendly so we decided we'd stay.

On thursday 12th september it was raining. My partner is on crutches due to a broken leg. After being out for the day we came back to the hotel between 5 and 6. The front door was open and my partner then entered the building and slipped on the wet wooden floor. I will point out that there were no wet floor signs or warning of a wet or slippery floor in place. Daz then asked if we were ok then walked off. No accident reports ect. We are due to visit the hospital monday 15th for a report due to worsening symptoms.

As you can see there is a reoccurrence here...

Friday 13th september - we woke up only to be told we had to move back to the triple room due to, and i quote "another guest has booked a double room so i'm going to have to ask you to move to the other room". What we booked was a double room, does this not count for anything?
We done what we was told and moved back to the triple room. The double bed had two different bases to it and a old broken mattress, the window locks were broken, the shower was only just holding onto the wall by one screw (It was broken), there were tea stains all over the side and the door was broken, it looked as if it had been kicked in!
We asked daz for a tv remote as we didn't have one and his words were "it has buttons on the side, doesn't it?!" in a sarcastic tone.
If it wasn't for being out all day, everyday and daz being friendly for the best part of our stay we would have left straight away!

I want a full refund on our stay.

Regards,

Layla pring

This post is due to harrasment faced by one of my friend. He is new to oyo. Booked an hotel via oyo app paying in advance amounting 1498 for a day & after reaching d hotel receptionist said they got only 700 something & denied room. After calling cc nothing much happened, the receptionist said to cancel & to make rebooking. After that he didn't able make booking & also his app showed no nearby hotels available. But me & one of frnds oyo app was showing available rooms in nearby hotels. After that hotel manager denied to give him a room, no refund nothing. What type of service is this. He had to return back home at night risking his life. I attaching hotel info, booking id & your denial to give him refund. Kindly look at the matter. Your company's reputation is at stake. I[censored] can't make service good we will #boycottoyo
Hotel: oyo 48441 hotel randhoni residency.