OYO Rooms Complaints & Reviews

I had booked a room in delhi (Mahipalpur) for my parents on 18th of september 2019. Booking id - qxrv4857
Hotel name - oyo lotus villa 47552, mahipalpur, delhi

First of all, to reach out to that hotel was not at all easy. (That my parents ignored)
Apart from that - 1. The hotel room was so dirty.
2. Linen were not changed.
3. There was not even a water bottle to drink.
4. They charged 40 rs for one bottle which is available in the market for 15 rs.
5. The staff was unable to provide even a cup of tea/coffee to my elderly parents. (Forget the meal etc)
6. There was no lift so they had to take the luggage upstairs through the stairs.

Overall, the experience was so bad for them.

I have booked hotel aditya (Oyo-45599) in rewa from oyo with booking id is tslc8694, payment is also done from my side but hotel person is refused to provide the room and told that we have not taken oyo booking anymore.

Problem is if we already done payment and got the booking confirmation but hotel & oyo is dont have sync between them.

If hotel aditya is not giving any room to person than they should remove the hotel details from oyo website and even oyo also not recommend if they have problem to provide rooms.

They are very rude and ask to file complaint in oyo but we will not give any room to you.

We booked one room online for 3 person. And paid extra charges for 3rd person. I have been said by the manager in the afternoon that since we have paid extra amount we will get an extra mattress for 3rd person. But the manager in night shift denied to provide and started misbehaving. He said he will not provide any mattress even if we paid extra amount and asked us to talk to oyo customer care for any queries. He din't entertained us. And when we said, shall we sleep on floor, he said yes go ahead. He abused my parents saying "nonsense" when they said the manager in the afternoon promised us to provide one extra mattress. He din't even provide an extra pillow. We adjusted somehow for a night.
Although it was my first experience with oyo.. And was worst. Detail of the hotel are as below-

Hotel palar residency, vellore
Date of booking[protected]
Room no. 102

My booking id is jcsw3972. I booked a room for 1 person at hotel aqueens jaipur on 25/8/19. After i reached the hotel, the hotel management didn't accept my booking and said they have an issue with oyo and my booking is not reflecting in their system so will not accept my booking. After that i called oyo assist and they talked to the hotel management but the hotel still denied to accept my booking. The person on phone from oyo assist asked me for another booking but i denied as i didn't want to make the same mistake by booking a room with oyo so i asked for my refund, and the person said they will initiate my refund within 7-14 days. The booking date was 25/8/19 and today is 18/9/19. Its been 24 days niether any refund nor any message or intimation from oyo is generated. But this is not the end if all mess, today i called oyo assist again to ask for the status of the same, they kept me on hold for like 7-8 minutes and hung up the phone.
Like, i booked a room but when i reach the hotel i didn't get the room plus loss of money and heavy headache given by oyo assist and the hotel management. Now, with all the baggage i will have to book another hotel and reach there. This is something which is seriously ridiculous. I can never ever trust oyo for any booking.
I want you guys to generate my refund soon. I'll never going to use oyo anymore. This is seriously disgusting. You guys are not at all sincere for your customers.

I had made a booking from Oyo, booking ID KZNQ9106 for hotel Capital O 29584 Fortune Gateway with full online payment of Rs 1200. But on arriving to the hotel I was informed that the hotel doesnot accept bookings from Oyo amd its a part of FabHotels now. I was asked to pay rs 2000 in order to stay there. On calling oyo customer care i was asked to stay online till the phone is transferred to the required department but even after waiting for a long time no one received the call.
We had already travelled a long way and was tired so decided to pay the amount asked and check in.
I want oyo to refund the whole amount and also pay the amount i had to pay to the hotel to check in.
This kind of harrassment by oyo cannot be tolerated.

Hi team,

I am really fed up with this. I have been shifted to 10 hotels before check in. This is really a pathetic service i have recieved in my complete life.

I want my booking in hotel vishal which was committed to me a d in which i had my booking.

1. First, i had booked hotel heritage inn which you guys cancelled.
2. Then, you guys changed the hotel to hotel vishal.
3. Thirdly, vishal hotel to rajwara resort.
4. Rajwara resort to again hotel vishal.
5. Hotel vishal to gs rest house
6. Gs rest house to hotel alok house which is 15 kms away from gaya railway station.

Team - now, i need by booking in hotel vishal or heritage inn hotel. I was committed in my previous mail as well that my hotel won't be changed. I need your revert now.

Regards,
Vivek pandey
[protected]

As i couldn't reach out to you over the phone, i'd like to write my concerns to you here.

I booked a room on 14th september 2019 in the hotel: 'oyo 1722 hotel howard' with booking id: 'zkbc2483'. I checked-in on 15th september and checked-out on 16th september. I faced the following listed issues.

1. When i reached the hotel, the hotel manager first asked me to pay the booking amount (Inr 1190) as it was "pay at hotel".in the oyo app, it clearly showed that the hotel accepts cards but the manager denied to accept cards. He offered me an alternate by paying inr 500 in cash right now and the rest at the time of check-out, by card. At the time of checkout, the manager again denied and asked me to pay only by cash. Also, i offered to pay the amount online on the oyo app but he in return, told me that it will not be accepted and had i done the advance payment in the first place, he would have not given me the room and would have denied the check-in. He insisted me to pay only in cash. I also bought blue wizard membership in this booking which i got nowhere.
2. I booked a 3x delux room but the room offered was pathetic in condition and not up to the oyo wizard standards. It was unacceptably unhygienic. The bathroom was not clean at all and it had bathroom flies all over. I asked to change the room and he showed me 2 other options which were even more pathetic. The room images shown in the oyo app and the actual room were way too different and it was not as promised by the oyo policies. Therefore, i reached out to you guys (Oyo assist) and raised my concern and all i heard is "kindly hold the line. We'll get back to you after talking to the property manager" and after holding for 10-15 mins, the call was hung up. This happened 5 times that day and i had to wait at the hotel reception for over 2 hours in the hope of any positive response. Finally, when i was tired of calling you guys, i was left with no option other than staying in that pathetic room. Over the night, i also experienced bedbugs and leeches in the room. My stomach was all bitten by bedbugs. This is just not acceptable.

3. The biggest and most horrifying concern of all: i stayed in the very hotel i booked in the oyo app and for the same booking id but i got a notification on the oyo app that i never showed up. This simply means that i was not at the hotel and oyo holds no responsibility for my stay. I don't understand how is this possible when oyo very promptly says on their app: "100% fully controlled by oyo". This is a big security issue. I went to that hotel because of the trust i had on oyo. It was also mentioned that my stay is secured by some agency. I really don't understand what kind of security is this. God forbids, if anything happened to me during the time of my stay, who would be responsible? Also, i now doubt if oyo performs any regular property checks as written in the policies.

I've been trying to reach out to you guys for the last 3 days but i've not received any kind of positive response expect that "we apologize for the inconvenience caused". Is that what you mean by saying "we will do our best to ensure that you never have a less than awesome experience with us"?
I've been using oyo for many years but i believe that oyo can't be trusted anymore.

I demand a high escalation to this issue and a satisfactory response from you. This kind of service is just not acceptable from a brand like oyo.

I have booked hotel anand gardens (Booking id nhtl7395) on 29 aug 2019. The hotel denied checkin due to low tariff issue and asking another 650 rs extra. I have called 5 times to customer care number and all said that i will be getting a call back in few time. One executive said that he has adjusted the amount online and now i can checkin. After all this one execurive said, nothing has been done and he will shift me to hotel alexen grand (Booking id nhtl7395) which is 1 km from this place. I said ok. But after this booking got to my number, it was showing 27 kms in opposite direction where i was going. Again i called up for same, but no one responded me for resolution. Till 30 th morning i didn't received any call for my issue. On 30 th again i called and i just got answer that we are sorry and we can refund the amount.

Now the matter is that, this is not the first incidence with oyo. Everywhere we are suffering from the issue. At night time, where the customer will go and find another hotel?

Till date refund has not been done for the same booking and even no one cares about customer.in delhi i had problem.in lucknow also i had problem.

We are going to that hotel after getting a mail of booking confirmation. And after that hotelier denied checkin.

All this is not a professional business.

I have all call recordings.

Hi,

I was living in oyo pun522 room number 208 (Pun522) my booking id is 25290.
I checked out on 31'st august 2019 when i reached to collect luggage they didn't provide me the room keys and said that this is with other sharing person and asked me to come later after that i visitor 4-5 time and also called supervisor nishant (+91-[protected]) many times but he keep saying that he will take the kys from other room mates but never did. On 15'th sept 2019 when i visited again cleaning person said that your luggage has cleaned up and put that at reception area and no idea from reception who had stolen that. I asked with supervisor nishant and he said he doesn't know anything. I raised request many times and called other senior person but didn't get any response yet. When i have doubt that my luggage eiter stolen by sweeper or supervisor.
I had 1 gym bag, 4 pair of cloths and other important documents. Please help

I would like to raise my complaint about my booking in this hotel. I went to the hotel he demanded extra money above the price mentioned. When i called oyo help line number the manager sitting there told i don't want to attend call of any oyo. Than he showed me the mail came to him. Even on that price he was not agree. He was telling that breakfast shall be extra cost. So i amm deleting this application. Completely fraud dealing with the customers.

I had booked a room at hotel nilansh lucknow on 13e sep 2019 bookind id-jenk7604, i had done prepayment because i was getting 40% discount from oyo, when i reached at hotel then the receptionist denied my check-in due to some issue from oyo and then an other hotel at same cost amd same date offered by oyo to me and booked by oyo at hotel basant (Booking id-zitp6410) i checked-in there and paid the same amount rs 980 cash, now when i am asking for refund of my that money which i had paid online first then they are not giving me any solution and response. Really a bad experience faced by oyo customer support team and still waiting for my refund.

Hello,

I have booked Oyo hotel (SilverKey Executive Stays 37681 Vishrantwadi) in Pune from 16 Sep to 28 Sep, 2019. The booking id for the same is XMDF8134 .
For this booking Complimentary breakfast option was included.
On 13 Sep 2019, I received a call from Oyo Customer care OYO informing me that they are providing an additional discount and the booking has been updated (booking Id is QILJ5917 ). During this process of providing addition discount, the complimentary breakfast option has been removed with out informing me.
I realized this when i went to have breakfast today ( 17 Sep 2019) by the hotel representative. I called the Customer Care for adding complimentary breakfast and after having a lot chat Customer care up[dates me saying that they will not be able able to do anything and provides a ridiculous solution of shelling out extra money and have breakfast during the stay.

Request you to take a look and provide a solution for the issue created OYO with stating the facts and updating the booking.

Thanks,
Sreenath
Cell- [protected]

The receptionist at oyo welcome inn lucknow didn't allow to check inn because of low tariff issue. When contacted with oyo they assured for a call back after 15 mins and 10 mins twice. But no response till late night. Finally need to pay extra to the same hotel.
After two days they still want to repeatedly ask my problem. No solution from oyo.
Please it's a request to abolish oyo especially for family members
[protected]

Regarding booking id-xqdu1543
It has been a month and more, i have tracked initially but didn't get any response.
I booked a hotel through oyo in bareilly and paid whole amount.

When my parents reached the hotel property, the hotel denied the check-in saying that the property is not tagged with oyo.

I have mailed for n number of time and no response was received from your side and same was the case with oyo chat through app.
Please tell me the exact date when i receive the payment from your side

Please feel free to call me at [protected].

I am waiting for the confirmation of amount refund
I hope that this time, i will get the refund

Dear oyo team

Greetings

I am getting continuous calls to understand the same issue repeatedly and answered almost 20 calls

However i wish to update in mail to resolute the issue at the earliest

Firstly i wish to update that i done my hotel booking at hotel lemongrass - varanasi for check in @ sep 14 - sep 16 for three rooms with 6 guest occupancy with the booking id : uknt 4752

Unfortunately at the time of check in hotlier denied for the check in as we paid the amount through online and oyo being a bad paymaster he expressed his own doubts on payment realization. Subsequently we approached oyo over customer care and raised a complaint and the booking was cancelled from your side and amount of rs.5017

At that point i am helpless as the booking was forcibly cancelled by oyo. Further it's advised to rebook in the same hotel as oyo team failed to provide the rooms in near by properties and hence requested to rebook and pay the actual amount direct to the hotel.

For a question mine i. E the difference amount who will bear??? For which oyo customer care executive confirmed that the difference amount will be refunded after successful stay based on the commitment i had done booking in the same hotel wide follwed booking numbers.

Booking i'd nsgp 1235. Amount rs.7077

Booking i'd lmbf 4862. Amount rs.5235

After successful booking j made a call to oyo and informed well in advance that the booking difference is higher side which is almost rs 7000. However oyo team advised to lodge a compliant on 16 morning after checkout from the hotel

Now i wish to raise a issue to refund the amount as per below calculatiobs

Total booking value : 12321

Difference amount rs 12321- rs.5017 (Uknt4752 booking value). = rs.7295

Now i sincerely request you to refund the difference amount i. Ers.7295 with in 2-3 days

If you wish to get call recording for all the above communication please let me know

Finally it's my dissatisfaction over you people for mental harrasment and keep on digging the same issue and fell ashamed to opt your service while traveling with family members

Regards
Soma sekhar reddy

I booked below listed hotel for stay with family. But they told me your booking is cancel reason of less money amount after confirmed. I have all those hotel booking confirmation mail.. I had booked hotel pragya internation form 1st oct to 2nd oct 2 rooms amount of 913. But after that they told me you have to paid 2500 for two rooms in same date same hotel. Kindly look into the matter

Hotel name boking id check in check out
6724 hotel pragya international duzw2805 oct 01 oct 02
14136 hotel toto international rhau6708 oct 03 oct 06
10318 hotel sukhman residency uwlf1853 oct 06 oct 08

Hi i'm biju,

I had booked (Booking id vdsy8719) a hotel at mysore in 15-sept-2019 and the property owner denied my check in. So i contacted oyo service, they said cancel your booking and the payment will reciev within 24 hours without any cancellation charge and also they said you make another booking in another hotel. So i tried again (The booking id abmf8470). The same issue repeated. No amount is credited in my account.

So now i think oyo want to get money by cheating their customers.

Good luck, and go ahead...
My contact no [protected]

I had prepaid for my hotel booking at oyo hotel tjs grand karol bagh delhi. The reception person denied check-in we do not accept prepay oyo guest at our hotels. I have conversation with a oyo executive where he told me to pay a price higher than that i have paid online. Why shoud i pay more when i have already paid online on oyo app, still the executive asked me to pay more. What is the use of oyo then if we have to pay to hotel as per their rates? Very pathetic experience with oyo. They were not able to resolve my concern and gave an option to switch hotel and pay more as per booking done by them online. Oyo wasted my precious time as i had to talk to them for about 1 hour to convince the hotelier to allow me check-in and oyo and hotel tjs grand resolve the amount dispute among themselves. I had to suffer because of oyo incompetence and wasted my time and energy just to arrive at a solution. I was denied check-in at last and had to suffer because of oyo.

Booking pnr - bgax7682 - goa package including flight - package worth was max 9000/- but collected 15000/- per person, need a refund amount of at least 5000/- which was not worth the trip.

One suggestion, please don't collect the overall amount starting of the trip, hotel people or drivers will not give a value to their customers, they humiliate as much as possible as already amount is with them. Give the option of paying 50% on the last day of the trip.

My mother and her 12 friends (All senior citizens except 2) had gone for goa trip. Booked the package under oyo flagship... Had the worst nightmares about room, food, and driver... They traveled from 13 september to 16 september 2019... Nothing was done as per itinerary. Rooms were given on the 4th floor without a lift service for senior citizens, after an escalation in the customer support they gave it in the ground floor. Food for all days breakfast and night dinner was included in the package and gave same type of food for all days, sunday night after a lot of arguments the got good food from outside. The driver of the trip, on sunday roamed everyone till 9 pm and after dropping informed that "for today, my trip is over with you all, i will come and drop you to the airport tomorrow"... And collected rs. 900/- as extra charges for taking them around till 9... They never asked him to show them around till dark and also after the fort was closed he took them to the fort and asked them to see sitting inside the tempo traveler as all were ladies, they had to pay 900/- extra to the cab driver, else he wouldn't drop them to the airport on monday...

None of the days was as per itinerary in the sheet and doodhsagar falls was canceled.

My self bhupender singh, and i am mostly book hotel rooms through oyo, bust last two week i had face issue when i reached to oyo reception and hotel person said there is no room for us as per your booking, if hotel has no room then how oyo app showed in their app that room is available and if room is available hotel person said we are getting so much loss through oyo app and charge extra money which oyo shows.

Looking forward oyo to reimburse my money.

Bhupender singh
[protected]